HYATT house Richmond-West - Richmond

I was super surprise when I arrived and the mall was within walking distance... The staff was very friendly and helpful. The parking is free but a bit hectic because of the mall being so close. My husband and I really enjoyed our stay...five star treatment all the way!!! Looking forward to staying at the Hyatt next month!!!!

Genuine Hotels.com guest review

Overall we thought it was great, connect right to the short pump town center mall which was convenient for us. The only negative was the person above us flushing the toilet every 20 minutes all night long- very annoying an loud! The buffet breakfast is what it is, not bad, good selection - but still a buffet. We'd stay there again though.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

These folks know how to do it right. They were professional and genuinely pleasant. I'll be back!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was very pleased with the appearance of the hotel! The decor was fabulous and it was practically located in the mall. I could walk to all shops and restaurants. I was VERY pleased. I even bumped into Orlando Jones from the 7Up commercial on the elevator which was cool! I will definitely be back to this hotel!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff very accommodating. Kept the fire pit on for us.

Genuine Hotels.com guest review

My fiancé and I were so comfortable, we could live there for awhile. Sad to only stay for one night.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

none better, great breakfast, great staff

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room was nice and clean. The location was great! The breakfast buffet needs to be redesigned so more people can partake without having to step on or bumo into each other. Omlet station is slow.

Genuine Expedia guest review

Room service not from hotel and only until 9pm- really wanted some midnight room service with a bottle of wine. No real door to the bathroom, no real door to the shower, found this disappointing.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My favorite place to stay in Richmond, I love that you are right in the mall! I love the staff and the rooms are awesome, I've stayed here probably 6 times

Genuine Expedia guest review

Very nice hotel in a good location. The only complaint I had was that none of the equipment in the exercise room was working. One of the treadmills jumped into high speed on its own while I was running on it.

Genuine Expedia guest review

Second time in a Hyatt House and both stays have been outstanding! Highly recommend a weekend stay. Staff is friendly and efficient. Breakfast buffet is well run and laid out. Overall, my choice in hotels going forward!

Genuine Expedia guest review

The service was excellent. The free breakfast has many tasty hot and cold items, including a made-to-order omelette station. The mattress is very soft (good or bad depending on your preference). The one drawback and it was a BIG negative for me was the shower---It has a fixed glass wall covering the front half of the shower and the back half is OPEN. […] So every morning, I had to use several towels to mop up the water on the floor. Also,for those of you travelling with kids, the bathroom door is a slider that can't be locked. Read more

Genuine Hotels.com guest review

This hotel was very nice. The comfort was incredible. And then room was extremely clean. I would most definitely stay here again.

Genuine Expedia guest review

Everything was so wonderful! our room was very clean and comfortable. Service was kind and caring. THE MOST COMFORTABLE HOTEL BED I HAVE EVER SLEPT IN!

Genuine Hotels.com guest review

best hotel bar none

Genuine Hotels.com guest review

Best Richmond Hotel with great location and amenities.

Genuine Hotels.com guest review

the staff was superb! we arrived late and found everything to be just right

Genuine Hotels.com guest review

relaxing weekend, comfortable room. would be easier to find if hotel was included on direction marquis along with other Short Pump store locations

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Friendly staff, clean & comfortable rooms, located next to a great open air mall... you couldn't ask for more.

Genuine Hotels.com guest review

Great hotel, very clean. Excellent location, walking distance to shopping and restaurants. The only downside to the room was that they don't have rollaway beds and sleeping four people in the queen room was kind of tight.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We couldn't believe our first stay, so we went back. This hotel has very pleasant, personable, but professional staff and service personnel. Everyone is available for all things. The complimentary breakfast is on par with the best. The location (on site of a shopping mall) is too good to be true. Just steps away from all you can imagine; restaurants, […] clothing, household furnishings, bookstores, movies and food courts. This hotel is within minutes of some of the best museums and visitor friendly attractions with everyone in mind; eight to eighty. The jewel of the hotel is the room. Clean to spotless, well appointed, fresh with comtemporary compliment, but most of all comfortable. We will be going back again. Word of warning....parking can be scarce because of the outlet mall, but we noticed even after hours there is security in the lots. I would suggest this hotel to anyone looking for above mediocrisy. Read more

Genuine Expedia guest review

Excellent hotel. I enjoyed everything about it and I'll be back in the near future.

Genuine Expedia guest review

Only thing that could be better is the workout equipment in the fitness center. Great stay! Nice place. Will be back.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A wonderful hotel in a great location. Coming from my beautiful home in Fort Lauderdale, Florida I want comfort, amenities and polished service when I travel. I am somewhat germaphobic so an immaculate space is non-negotiable. I do not like to waste money, hence value for the money is my litmus test. The hotel fee includes unlimited internet, full access […] to business center, no valet parking fee, and no 'hidden fees' which I particularly am not fond of. Unlimited complimentary breakfast buffet with a substantial variety of quality foods, along with a made to order eggs station is comparable to some of the best $30 breakfasts at many hotels. The hotel decor is polished transitional. It is located right off the major thoroughfare and alongside one of Richmond's favorite premiere outdoor malls with nice quality stores, i.e., Apple, Nordstroms, Victoria's secret, clothing boutiques, etc. The mall offers food choices from "mall food court", to a variety of restaurants appealing to both family and intimate dining. I would be remiss if I did not mention the finest thing about this hotel...is not a thing...but the people. They go out of their way to be professional, friendly and accommodating. The best value for your money in my opinion. I have stayed in at least ten different Richmond hotels. I spent several months living at this hotel when I needed accommodations...so I can vouch for the quality of this hotel, not from a snapshot visit, but from multiple long term stays. Read more

Genuine Expedia guest review

Our hotel room was very nice however, when we arrived the room was a bit warm. Granted it was 100 degrees outside but the air system did not seem to work as well as I expected. Also, the design of the shower while great in theory, was a mess. The water runs down the glass door and out onto the bathroom floor. this could cause a slip hazard for your […] guests. Overall, I was pleased and would return to this hotel. Read more

Genuine Expedia guest review

The location seems a bit out of the way but it is surrounded by every restaurant you can imagine and an outdoor mall right next door. The pool area was very nice too. All was great!

Genuine Hotels.com guest review

This is our second time tostay in this hotel. We love it. Clean room, neat linen, very quiet, convenient location. Friendly staffs, excellent breakfast and friendly food service staffs.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very comfortable accommodations with an outstanding courtesy breakfast.

Genuine Hotels.com guest review

The rooms are nice and big, our bathroom door would not stay closed and right away they gave us a new room.

Genuine Hotels.com guest review

My husband and I chose this hotel because it was close to the Richmond Coliseum where we attended a concert. My husband had stayed here once before on business and was impressed. It was comical that when we checked in, the hostess spelled out the ground rules of the hotel which included "no partying in your room" and there was a $250.00 extra charge […] if you smoked in the room. The closer we got to our room the stronger the smell of smoke became. When we went in I immediately sat down on the couch and felt my foot hit something under the ottoman. To my shock, it was an open beer can and someone had definetely been "smoking" something in there. I carried the beer can downstairs and gave it to the hostess while parroting her rules. She was speechless but did have someone come in and spray the room for the smoke odor. The bed was very comfortable and the bathroom was nice and clean. Other than the lecture of partying in your room and finding a beer can (which was more funny than anything), everything was great. They had a superb breakfast the next morning. I would recommend this hotel to anyone and I would stay here again. Read more

Genuine Expedia guest review

My wife and I loved this hotel! We will stay here every time we come to short pump.

Genuine Expedia guest review

My daughter and I stayed here while touring colleges. We found it comfortable and incredibly clean. Plus, its proximity to shopping and good quality restaurants made the overnight stay even more enjoyable. If we are ever back in the Richmond area, I would definitely stay here again.

Genuine Expedia guest review

Stayed here for New Years - Beautiful hotel, lovely staff, most comfortable beds and loved the flatscreen. Rooms also come equipped with a little kitchenette.. Stay here!! Close to so much great shopping and food . Free breakfast buffet is good and there is an omelette station, my all time favorite :)

Genuine Hotels.com guest review

I have stayed at the Greenbrier but the Sierra is better

Genuine Hotels.com guest review