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  • Hotels
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  • HYATT house Richmond-West
  • All hotels in Richmond, Virginia, United States
All hotels in Richmond, Virginia, United States
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1 room,  2 adults 
Adults Children
Room 1:

HYATT house Richmond-West - Richmond

37.65434, -77.62338
3 stars
11800 W Broad Street, Richmond, VA, 23233 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $109
available on 05/27/13
Price Match Guarantee
4.7 105 5

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    HYATT house Richmond-West
    View HYATT house Richmond-West on a map
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near HYATT house Richmond-West

    • Short Pump Town Center Hotels - Richmond 250 yards
    • Regency Square Mall Hotels - Richmond 4.7 miles
    • Glen Allen Hotels - Richmond 5.3 miles
    • Crump Park and Meadow Farm Museum Hotels - Glen Allen 5.9 miles
    • Cultural Arts Center Glen Allen Hotels - Glen Allen 6.9 miles
    • All landmarks in Richmond

    Nearest hotels to HYATT house Richmond-West

    • The Hilton Richmond Hotel & Spa / Short Pump
      3.5 stars
      750 yards from HYATT house Richmond-West - Richmond
    • Wingate by Wyndham Richmond Short Pump
      2.5 stars
      970 yards from HYATT house Richmond-West - Richmond
    • Aloft Richmond West
      3.0 stars
      1500 yards from HYATT house Richmond-West - Richmond
    • Candlewood Suites Richmond-West
      2.0 stars
      1.3 miles from HYATT house Richmond-West - Richmond
    • Marriott Richmond West
      3.0 stars
      2.1 miles from HYATT house Richmond-West - Richmond

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    Overview of HYATT house Richmond-West - Richmond

    Location.
    Situated in Richmond, HYATT house Richmond-West is close to Short Pump Town Center. Additional area attractions include Regency Square Mall and Crump Park and Meadow Farm Museum.

    Hotel Features.
    HYATT house Richmond-West has an outdoor pool, a spa tub, and a 24-hour fitness facility. Complimentary wireless and wired high-speed Internet access is available in public areas and a computer station is located on site. This 3-star hotel features business amenities including a 24-hour business center, small meeting rooms, and audiovisual equipment. This business-friendly hotel offers a bar/lounge. Guests are served a complimentary breakfast. Additional amenities include a grocery/convenience store, laundry facilities, and coffee/tea in the lobby. Complimentary self parking is available onsite for guests. This is a smoke-free property.

    Guestrooms.
    The 134 air-conditioned guestrooms at HYATT house Richmond-West include MP3 docking stations and complimentary newspapers. Complimentary wireless and wired high-speed Internet access is provided. 42-inch flat-screen TVs are equipped with premium cable channels and pay movies. All accommodations provide desks, ergonomic chairs, and phones. Bathrooms offer bathrobes, designer toiletries, makeup/shaving mirrors, and hair dryers. Additional amenities include coffee/tea makers and irons/ironing boards.

    Image of HYATT house Richmond-West, Richmond
    4.7 out of 5 Outstanding (105 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    I was super surprise when I arrived and the mall was within walking distance... The staff was very friendly and helpful. The parking is free but a bit... hectic because of the mall being so close. My husband and I really enjoyed our stay...five star treatment all the way!!! Looking forward to staying at the Hyatt next month!!!! by a Hotels.com guest on 04/04/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    One Bedroom Suite 1 King 1 Sofa Bed.

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
      or
    • One Sleeper Sofa Bed
    Complimentary wired and wireless Internet access keeps you connected, and the 42-inch flat-screen TVs is offered for your entertainment. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. The private bathroom has bathrobes, designer toiletries, and a hair dryer. A sofa bed, a desk, and a separate living room are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Bathrobes
    • Cable TV service
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Designer toiletries
    • Desk
    • Ergonomic chair
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Iron/ironing board
    • Makeup/shaving mirror
    • MP3 docking station
    • Pay movies
    • Phone
    • Premium TV channels
    • Private bathroom
    • Wake-up calls

    Studio, One King Bed

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
    Complimentary wired and wireless Internet access keeps you connected, and the 42-inch flat-screen TVs is offered for your entertainment. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. The private bathroom has bathrobes, designer toiletries, and a hair dryer. A sofa bed, a desk, and a separate living room are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Bathrobes
    • Cable TV service
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Designer toiletries
    • Desk
    • Ergonomic chair
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Iron/ironing board
    • Makeup/shaving mirror
    • MP3 docking station
    • Pay movies
    • Phone
    • Premium TV channels
    • Private bathroom
    • Wake-up calls

    Guestroom.

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Queen Beds
    Complimentary wired and wireless Internet access keeps you connected, and the 42-inch flat-screen TVs is offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has bathrobes, designer toiletries, and a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.

    Room Details

    • Air conditioning
    • Bathrobes
    • Cable TV service
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Designer toiletries
    • Desk
    • Ergonomic chair
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Iron/ironing board
    • Makeup/shaving mirror
    • MP3 docking station
    • Pay movies
    • Phone
    • Premium TV channels
    • Private bathroom
    • Wake-up calls

    Studio Sofabed.

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
      or
    • One Sleeper Sofa Bed
    Complimentary wired and wireless Internet access keeps you connected, and the 42-inch flat-screen TVs is offered for your entertainment. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. The private bathroom has bathrobes, designer toiletries, and a hair dryer. A sofa bed, a desk, and a separate living room are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Bathrobes
    • Cable TV service
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Designer toiletries
    • Desk
    • Ergonomic chair
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Iron/ironing board
    • Makeup/shaving mirror
    • MP3 docking station
    • Pay movies
    • Phone
    • Premium TV channels
    • Private bathroom
    • Wake-up calls

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Check-in time starts at: 4 PM
    • Check-out time is: 11 AM
    • No rollaway/extra beds available
    • Minimum check-in age is: 21

    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Air-conditioned public areas
    • Ballroom(s)
    • Bar/lounge
    • Elevator/lift
    • Number of buildings/towers - 1
    • Number of floors - 6
    • Patio
    • Smoke-free property
    • Swimming pool - outdoor
    • Total number of rooms - 134
    • See more facilities
      • 24-hour business center
      • 24-hour fitness facilities
      • Computer station
      • Free guest parking during stay
      • Free self parking
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Grocery/convenience store
      • Meeting facilities size (feet) - 1750
      • Meeting facilities size (meters) - 158
      • Number of meeting/conference rooms - 3
      • Year Built 2009
    • Rooms (all rooms include)
    • Bathrobes
    • Clock radio
    • Designer toiletries
    • Desk
    • Ergonomic chair
    • Hair dryer
    • Iron/ironing board
    • Makeup/shaving mirror
    • Private bathroom
    • Wake-up calls
    • See more room details
      • Air conditioning
      • Cable TV service
      • Coffee/tea maker
      • Complimentary newspaper
      • Flat-panel TV
      • Free Wi-Fi
      • Free wired high-speed Internet
      • MP3 docking station
      • Pay movies
      • Phone
      • Premium TV channels
    • Services
    • Coffee/tea in lobby
    • Free breakfast
    • Free parking
    • Laundry facilities
    • Self parking
    • Spa tub
    • Business & Event
    • Audiovisual equipment
    • Banquet facilities
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Guests are offered a complimentary buffet breakfast.
    H Bar - This bar specializes in international cuisine and serves dinner, light fare, appetizers, and drinks. Closed Sunday.

    Recreation

    An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness facility.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Aerobics nearby
    • Basketball nearby
    • Bicycle rentals nearby
    • Boat launch nearby
    • Bowling alley nearby
    • Bungee jumping nearby
    • Dock nearby
    • Ecotours nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Golf - miniature nearby
    • Helicopter/airplane tours nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Ice skating nearby
    • Kayaking nearby
    • Motor boating nearby
    • Mountain biking nearby
    • Parasailing nearby
    • Personal motorized watercraft on site
    • Pilates classes/instruction nearby
    • Playground nearby
    • Racquetball/squash nearby
    • Rafting nearby
    • Rowing or canoeing nearby
    • Running track/path nearby
    • Sailing nearby
    • Scooter/moped rentals nearby
    • Ski equipment rental shops nearby
    • Skiing - cross-country nearby
    • Skiing - downhill nearby
    • Ski lessons available nearby
    • Skydiving nearby
    • Snowboarding nearby
    • Snowmobiling nearby
    • Snowshoeing nearby
    • Surfing/boogie boarding nearby
    • Swimming on site
    • Tennis nearby
    • Volleyball nearby
    • Water skiing nearby
    • Whale-watching nearby
    • Windsurfing nearby
    • Yoga classes/instruction nearby

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Richmond, Virginia, United States
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    Area map

    A short guide to Richmond

    During the American Civil War, Richmond was the capital of the Confederacy. Today, it is a center for arts, commerce, and state government. The Canal Walk, running 1.25 miles along the James River, is a trendy zone of restaurants, shops, and residential lofts. Other attractions include St. John’s Church (the site of Patrick Henry’s “Give Me Liberty” speech), and the Edgar Allen Poe Museum.

    see all hotels in Richmond

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Short Pump Town Center - 300 yards

    3.0+ mi

    • Regency Square Mall - 4.7 miles
    • Crump Park and Meadow Farm Museum - 5.9 miles
    • Glen Allen - 6.5 miles
    • Cultural Arts Center Glen Allen - 6.8 miles
    • University of Richmond - 7.1 miles
    • Richmond Amtrak Station - 7.2 miles
    • Richmond Staples Mill Station - 7.4 miles
    • Virginia Randolph Cottage - 7.7 miles
    • Virginia Randolph Museum - 7.7 miles
    • Richmond Intl. Airport (RIC) - 19 miles
    • Louisa County - Freeman Field Airport (LOW) - 31 miles
    All hotels in Richmond, Virginia, United States
    Reviews
    • All (105)
    • Business (14)
    • Romance (12)
    • Family (14)
    • Friends (4)
    • Other (61)
    4.7 / 5
    Outstanding

    Score breakdown (from 105 reviews)

    • 5.0
      (79)
    • 4.0
      (23)
    • 3.0
      (2)
    • 2.0
      (1)
    • 1.0
      (0)

    Average rating for:

    • Cleanliness
      4.8
    • Service
      4.8
    • Comfort
      4.7
    • Condition
      4.8

    Reviews: Overall

    • < Previous
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    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "very close to the mall and other shopping centers"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was super surprise when I arrived and the mall was within walking distance... The staff was very friendly and helpful. The parking is free but a bit hectic because of the mall being so close. My husband and I really enjoyed our stay...five star treatment all the way!!! Looking forward to staying at the Hyatt next month!!!!
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent
    "Location was great"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Overall we thought it was great, connect right to the short pump town center mall which was convenient for us. The only negative was the person above us flushing the toilet every 20 minutes all night long- very annoying an loud! The buffet breakfast is what it is, not bad, good selection - but still a buffet. We'd stay there again though.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "I'll be back."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    These folks know how to do it right. They were professional and genuinely pleasant. I'll be back!
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Billy
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Great Location and very modern"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I was very pleased with the appearance of the hotel! The decor was fabulous and it was practically located in the mall. I could walk to all shops and restaurants. I was VERY pleased. I even bumped into Orlando Jones from the 7Up commercial on the elevator which was cool! I will definitely be back to this hotel!
    Genuine Hotels.com guest review
    1 night family trip in Feb 2013
    Mrs. B
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Feb 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Convenient to all shopping and restaurants."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff very accommodating. Kept the fire pit on for us.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Michael
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Could live here"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My fiancé and I were so comfortable, we could live there for awhile. Sad to only stay for one night.
    Genuine Hotels.com guest review
    Other trip
    Feb 13, 2013
    C
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "best hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    none better, great breakfast, great staff
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    tom t
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Nov 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    3.0 / 5
    Good
    "Great location! HYATT house Richmond-West"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Room was nice and clean. The location was great! The breakfast buffet needs to be redesigned so more people can partake without having to step on or bumo into each other. Omlet station is slow.
    Genuine Expedia guest review
    Other trip
    Jan 14, 2013
    Joe
    US

    HYATT house Richmond-West - Richmond
    2.0 / 5
    Fair
    "Too modern with no room service after 9"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      5.0
    Room service not from hotel and only until 9pm- really wanted some midnight room service with a bottle of wine. No real door to the bathroom, no real door to the shower, found this disappointing.
    Genuine Expedia guest review
    Other trip
    Jan 7, 2013
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    Cewickham
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    Jeff B
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Awesome place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My favorite place to stay in Richmond, I love that you are right in the mall! I love the staff and the rooms are awesome, I've stayed here probably 6 times
    Genuine Expedia guest review
    Other trip
    Dec 2, 2012
    Pam
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent
    "Nice hotel Good Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Very nice hotel in a good location. The only complaint I had was that none of the equipment in the exercise room was working. One of the treadmills jumped into high speed on its own while I was running on it.
    Genuine Expedia guest review
    Other trip
    Nov 30, 2012
    Brian
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Wonderful weekend getaway stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Second time in a Hyatt House and both stays have been outstanding! Highly recommend a weekend stay. Staff is friendly and efficient. Breakfast buffet is well run and laid out. Overall, my choice in hotels going forward!
    Genuine Expedia guest review
    Other trip
    Nov 29, 2012
    Aaron
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent
    "Overall good; crazy shower"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The service was excellent. The free breakfast has many tasty hot and cold items, including a made-to-order omelette station. The mattress is very soft (good or bad depending on your preference). The one drawback and it was a BIG negative for me was the shower---It has a fixed glass wall covering the front half of the shower and the back half is OPEN. […] So every morning, I had to use several towels to mop up the water on the floor. Also,for those of you travelling with kids, the bathroom door is a slider that can't be locked. Read more
    Genuine Hotels.com guest review
    4 night trip in Nov 2012
    Brian
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Hyatt house=amazing stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel was very nice. The comfort was incredible. And then room was extremely clean. I would most definitely stay here again.
    Genuine Expedia guest review
    Other trip
    Nov 15, 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "AMAZING ALL AROUND"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was so wonderful! our room was very clean and comfortable. Service was kind and caring. THE MOST COMFORTABLE HOTEL BED I HAVE EVER SLEPT IN!
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "none better,anywhere"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    best hotel bar none
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    tom t
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Best Richmond Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Best Richmond Hotel with great location and amenities.
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2012
    Shawn
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "very relaxing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    the staff was superb! we arrived late and found everything to be just right
    Genuine Hotels.com guest review
    Other trip
    Oct 7, 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "great location..close to fabulous shopping"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    relaxing weekend, comfortable room. would be easier to find if hotel was included on direction marquis along with other Short Pump store locations
    Genuine Hotels.com guest review
    3 night trip in Sep 2012
    aunt and uncle of bride
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Sep 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Sep 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Great stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Friendly staff, clean & comfortable rooms, located next to a great open air mall... you couldn't ask for more.
    Genuine Hotels.com guest review
    3 night family trip in Sep 2012
    C
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent
    "great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel, very clean. Excellent location, walking distance to shopping and restaurants. The only downside to the room was that they don't have rollaway beds and sleeping four people in the queen room was kind of tight.
    Genuine Expedia guest review
    Other trip
    Aug 25, 2012
    lisa
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Aug 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Well worth our time and monies"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We couldn't believe our first stay, so we went back. This hotel has very pleasant, personable, but professional staff and service personnel. Everyone is available for all things. The complimentary breakfast is on par with the best. The location (on site of a shopping mall) is too good to be true. Just steps away from all you can imagine; restaurants, […] clothing, household furnishings, bookstores, movies and food courts. This hotel is within minutes of some of the best museums and visitor friendly attractions with everyone in mind; eight to eighty. The jewel of the hotel is the room. Clean to spotless, well appointed, fresh with comtemporary compliment, but most of all comfortable. We will be going back again. Word of warning....parking can be scarce because of the outlet mall, but we noticed even after hours there is security in the lots. I would suggest this hotel to anyone looking for above mediocrisy. Read more
    Genuine Expedia guest review
    Other trip
    Aug 7, 2012
    Ms. C.
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Excellent Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent hotel. I enjoyed everything about it and I'll be back in the near future.
    Genuine Expedia guest review
    Other trip
    Jul 31, 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Only thing that could be better is the workout equipment in the fitness center. Great stay! Nice place. Will be back.
    Genuine Hotels.com guest review
    1 night business trip in Jul 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Highly recommend-And I can, because I 'lived' here"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    A wonderful hotel in a great location. Coming from my beautiful home in Fort Lauderdale, Florida I want comfort, amenities and polished service when I travel. I am somewhat germaphobic so an immaculate space is non-negotiable. I do not like to waste money, hence value for the money is my litmus test. The hotel fee includes unlimited internet, full access […] to business center, no valet parking fee, and no 'hidden fees' which I particularly am not fond of. Unlimited complimentary breakfast buffet with a substantial variety of quality foods, along with a made to order eggs station is comparable to some of the best $30 breakfasts at many hotels. The hotel decor is polished transitional. It is located right off the major thoroughfare and alongside one of Richmond's favorite premiere outdoor malls with nice quality stores, i.e., Apple, Nordstroms, Victoria's secret, clothing boutiques, etc. The mall offers food choices from "mall food court", to a variety of restaurants appealing to both family and intimate dining. I would be remiss if I did not mention the finest thing about this hotel...is not a thing...but the people. They go out of their way to be professional, friendly and accommodating. The best value for your money in my opinion. I have stayed in at least ten different Richmond hotels. I spent several months living at this hotel when I needed accommodations...so I can vouch for the quality of this hotel, not from a snapshot visit, but from multiple long term stays. Read more
    Genuine Expedia guest review
    Other trip
    Jul 7, 2012
    Sunny
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent
    "Great overnight get away!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Our hotel room was very nice however, when we arrived the room was a bit warm. Granted it was 100 degrees outside but the air system did not seem to work as well as I expected. Also, the design of the shower while great in theory, was a mess. The water runs down the glass door and out onto the bathroom floor. this could cause a slip hazard for your […] guests. Overall, I was pleased and would return to this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Jul 2, 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Great Place to stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The location seems a bit out of the way but it is surrounded by every restaurant you can imagine and an outdoor mall right next door. The pool area was very nice too. All was great!
    Genuine Hotels.com guest review
    2 night family trip in Jun 2012
    Jerry
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent
    "Love, love, love this hotel."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This is our second time tostay in this hotel. We love it. Clean room, neat linen, very quiet, convenient location. Friendly staffs, excellent breakfast and friendly food service staffs.
    Genuine Hotels.com guest review
    1 night trip in Jun 2012
    Norma
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "\Perfect for visiting U Richmond"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very comfortable accommodations with an outstanding courtesy breakfast.
    Genuine Hotels.com guest review
    2 night trip in May 2012
    Jack
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Great stop before our destination."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The rooms are nice and big, our bathroom door would not stay closed and right away they gave us a new room.
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    Renee
    US

    HYATT house Richmond-West - Richmond
    4.0 / 5
    Excellent
    "Be careful what you say?!"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    My husband and I chose this hotel because it was close to the Richmond Coliseum where we attended a concert. My husband had stayed here once before on business and was impressed. It was comical that when we checked in, the hostess spelled out the ground rules of the hotel which included "no partying in your room" and there was a $250.00 extra charge […] if you smoked in the room. The closer we got to our room the stronger the smell of smoke became. When we went in I immediately sat down on the couch and felt my foot hit something under the ottoman. To my shock, it was an open beer can and someone had definetely been "smoking" something in there. I carried the beer can downstairs and gave it to the hostess while parroting her rules. She was speechless but did have someone come in and spray the room for the smoke odor. The bed was very comfortable and the bathroom was nice and clean. Other than the lecture of partying in your room and finding a beer can (which was more funny than anything), everything was great. They had a superb breakfast the next morning. I would recommend this hotel to anyone and I would stay here again. Read more
    Genuine Expedia guest review
    Other trip
    Mar 19, 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Amazing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My wife and I loved this hotel! We will stay here every time we come to short pump.
    Genuine Expedia guest review
    Other trip
    Feb 22, 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "College Tour"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My daughter and I stayed here while touring colleges. We found it comfortable and incredibly clean. Plus, its proximity to shopping and good quality restaurants made the overnight stay even more enjoyable. If we are ever back in the Richmond area, I would definitely stay here again.
    Genuine Expedia guest review
    Other trip
    Feb 16, 2012
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "Lovely :)"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Stayed here for New Years - Beautiful hotel, lovely staff, most comfortable beds and loved the flatscreen. Rooms also come equipped with a little kitchenette.. Stay here!! Close to so much great shopping and food . Free breakfast buffet is good and there is an omelette station, my all time favorite :)
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2011
    A Traveller
    US

    HYATT house Richmond-West - Richmond
    5.0 / 5
    Outstanding
    "super, best hotel and breakfast ever"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I have stayed at the Greenbrier but the Sierra is better
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2011
    tom t
    US
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