"Great hotel 20 minutes from downtown Richmond"
Clean, spacious, modern, staff was friendly, great breakfast included. Would definitely stay here again.Genuine Expedia guest review
"The place to stay for Short Pump shopping."
The room was much more than I expected, full fridge, cooktop, microwave and dishwasher. This room was perfect for the over night stay while shopping at Short Pump Mall. The bed was extremely comfortable. No loud noises, etc. Can't say enough good things about this Hyatt. Will definitely stay again.Genuine Hotels.com guest review
It was very comfortable and nice. What I liked about it is that the air conditioning motion sensors worked great and the room cooled down fast. I didn't stay at the hotel much except for the evening. The hot breakfast buffet was very good. Lots of choices.Genuine Hotels.com guest review
The staff was awesome and very accommodating! However, the sofa bed in room 509 was not comfortable as one side was leaning towards the floor. The room was clean, overall. Breakfast presentation was classy, with an omelet bar to spice things up.Genuine Hotels.com guest review
"NICE ENVIRONMENT NEAR MALL"
vERY NICE ROOM. A LITTLE NOISY IF YOU ARE NEAR CHILDREN BUT THE HOTEL PERSONAL TOOK CARE OF THE NOISE FOR US. THE ROOM WAS BEAUTIFUL AND I LOOK FORWARD TO RETURNING TO THIS HOTEL AGAIN IN THE FUTURE.Genuine Hotels.com guest review
"A mixed bag"
The hotel was quite difficult to find within the shopping center. Once we found it, check-in was quick and easy. Tatiana at the front desk was helpful and friendly. Our room was clean upon arrival and the bed was EXTREMELY comfy! Best hotel bed we've ever slept in. On the downside, the bathroom left a lot to be desired. There was NO real privacy. The […] only thing that separated the toilet and shower area from the rest of the hotel room was this weird sliding door and it wouldn't stay closed. The shower floozy-coozies (bottles of body wash, etc.) were empty. There WAS this teeny, tiny, round cake of soap however, and that sufficed for the shower. We were also surprised at the overall condition and decor of the room, given what it cost per night. The cheap, "wanna-be-chic" furnishings aside, the unfinished drywall (above the bathroom sink) and the bunched up and wrinkled carpeting in the transition area between the bed and bathroom left one with the impression that the room was thrown together as quickly as possible so it could start generating revenue. We get it. They're in business to make money. More power to em. We just expected at least as much attention to detail as one would find at a Motel 6. We hope that wasn't representative of the REST of the hotel. Read moreGenuine Hotels.com guest review
"The hotel was 30 min from kings Dominion"
We had a great time there, it is 30 min from kings Dominion. That's why we where there, it was my daughter's 9 th bday. we also had my 9 year old niece with us. The pool was nice and clean, we just v loved everything, down to the staff, they where, super kind.Genuine Expedia guest review
"good location for the girls lacrosse team"
Nicely appointed Hyatt House next to Short Pump Mall provided plenty of shopping, meal and entertainment options all within walking distance. We and several other girls lacrosse teams stayed here for 2 separate tournaments this Summer and girls and parents were happy. Lots of Restaurants, convenient big breakfast buffet and nice pool make this a definite […] return hotel for our team! Read moreGenuine Expedia guest review
Excellent friendly service, great breakfasts, good housekeeping, clean and useful gym, fantastic pool, great rates through Hotels.com, I would definitely stay here again.Genuine Hotels.com guest review
"Great place to stay !!!"
The hotel is great from the delicious breakfast to the comfortable and clean rooms. The front desk personnel was wonderful!!Genuine Hotels.com guest review
My stay was extremely pleasant. Parking can be tricky due to the fact that the hotel is located in an upscale shopping center.Genuine Hotels.com guest review
"Nice hotel right at the Short Pump mall"
Very nice, clean hotel with a great location for shopping and dining. The service was outstanding with friendly and helpful front desk personnel. The only negative is that the cold air from the air conditioner blows right at the bed. Breakfast was great with nice options. We would return.Genuine Hotels.com guest review
From check in to breakfast on my way out of town, this was a wonderful stay. When I arrived at my room I was worried because I looked down on the pool and it was 4th of July weekend. No worries, never heard a thing even when the pool was full of young families. (Note to couples, we can see you down there after sundown even if you can see us--thanks […] for keeping everything G rated). The room was clean and spacious. Having a kitchen made sure I came "home" each night to eat and have my own bottle of wine before crawling into that comfy king sized bed. Read moreGenuine Expedia guest review
"Would stay here again"
I stayed at this hotel for one night. The location is convenient to shopping and restaurants. The hotel and rooms were clean and still seemed new. The complimentary breakfast was good. We were able to have a late check-out which I appreciated. I would stay at this hotel again.Genuine Hotels.com guest review
"Hotel was wonderful"
The hotel was great! Loved that it had a kitchen and a large shower.Genuine Hotels.com guest review
"Great location, friendly"
Excellent hotel, price and quality match.Genuine Hotels.com guest review
"Great Hotel for Couple"
Very nice. Very clean and bed was very comfortable. Nice area with shopping mall and restaurants. King suite was very romantic.Genuine Expedia guest review
"Great couples hotel"
Very nice quality hotel, fairly luxurious room. Only complaint is that the shower does not close, only half of a shower door is present. Extremely comfortable bed and pillows, best sleep I've gotten in a while. Overall I enjoyed my stay and will probably be returning fairly soon.Genuine Expedia guest review
Service and friendliness amazing! Located in the Short Pump Town Center. Don't have to stay at my mother-in-law's ever again!Genuine Hotels.com guest review
We enjoyed our stay. We would stay there again when we are in Richmond..Genuine Hotels.com guest review
The pillows were to fat and cumbersome and hard to get used to.The bed was very comfortable but i would bring my own pillows next time. The breakfast was horrible and i would not waste my time going to eat there again. But, the hotel was nice i just think they need to upgraid their breakfast. Embassy suites here we come...Genuine Hotels.com guest review
"great location next to Short Pump mall."
My only real complaint is that the house cleaning staff overuses an air freshener that takes hours to dissipate. We encountered that overly clean "smell" in our room upon checking in and 5 hours or more later it was still hanging heavy in the air. Otherwise things were fine.Genuine Expedia guest review
"Love the decor and service"
Only problem was that we were put in a handicapped accessible room. Not so good for regular size family. No full size fridge , low counters. Otherwise the room was as expected. We love staying at Hyatt house hotels. S. NicholsGenuine Expedia guest review
"very close to the mall and other shopping centers"
I was super surprise when I arrived and the mall was within walking distance... The staff was very friendly and helpful. The parking is free but a bit hectic because of the mall being so close. My husband and I really enjoyed our stay...five star treatment all the way!!! Looking forward to staying at the Hyatt next month!!!!Genuine Hotels.com guest review
"Location was great"
Overall we thought it was great, connect right to the short pump town center mall which was convenient for us. The only negative was the person above us flushing the toilet every 20 minutes all night long- very annoying an loud! The buffet breakfast is what it is, not bad, good selection - but still a buffet. We'd stay there again though.Genuine Hotels.com guest review
"I'll be back."
These folks know how to do it right. They were professional and genuinely pleasant. I'll be back!Genuine Hotels.com guest review
"Great place for the weekend"
Stayed on the weekend to be near shopping,comedy club and resturants. Was conveint to everything. Nice rooms and breakfest.Genuine Expedia guest review
"Comfortable stop in Richmond"
Overall great experience. I was surprised and disappointed to find that there were no in room movies available.Genuine Expedia guest review
"Great Location and very modern"
I was very pleased with the appearance of the hotel! The decor was fabulous and it was practically located in the mall. I could walk to all shops and restaurants. I was VERY pleased. I even bumped into Orlando Jones from the 7Up commercial on the elevator which was cool! I will definitely be back to this hotel!Genuine Hotels.com guest review
"Convenient to all shopping and restaurants."
Staff very accommodating. Kept the fire pit on for us.Genuine Hotels.com guest review
"Could live here"
My fiancé and I were so comfortable, we could live there for awhile. Sad to only stay for one night.Genuine Hotels.com guest review
none better, great breakfast, great staffGenuine Hotels.com guest review
"Great location! HYATT house Richmond-West"
Room was nice and clean. The location was great! The breakfast buffet needs to be redesigned so more people can partake without having to step on or bumo into each other. Omlet station is slow.Genuine Expedia guest review
"Too modern with no room service after 9"
Room service not from hotel and only until 9pm- really wanted some midnight room service with a bottle of wine. No real door to the bathroom, no real door to the shower, found this disappointing.Genuine Expedia guest review
My favorite place to stay in Richmond, I love that you are right in the mall! I love the staff and the rooms are awesome, I've stayed here probably 6 timesGenuine Expedia guest review
"Nice hotel Good Location"
Very nice hotel in a good location. The only complaint I had was that none of the equipment in the exercise room was working. One of the treadmills jumped into high speed on its own while I was running on it.Genuine Expedia guest review
"Wonderful weekend getaway stay"
Second time in a Hyatt House and both stays have been outstanding! Highly recommend a weekend stay. Staff is friendly and efficient. Breakfast buffet is well run and laid out. Overall, my choice in hotels going forward!Genuine Expedia guest review
"Overall good; crazy shower"
The service was excellent. The free breakfast has many tasty hot and cold items, including a made-to-order omelette station. The mattress is very soft (good or bad depending on your preference). The one drawback and it was a BIG negative for me was the shower---It has a fixed glass wall covering the front half of the shower and the back half is OPEN. […] So every morning, I had to use several towels to mop up the water on the floor. Also,for those of you travelling with kids, the bathroom door is a slider that can't be locked. Read moreGenuine Hotels.com guest review
"Hyatt house=amazing stay"
This hotel was very nice. The comfort was incredible. And then room was extremely clean. I would most definitely stay here again.Genuine Expedia guest review
"AMAZING ALL AROUND"
Everything was so wonderful! our room was very clean and comfortable. Service was kind and caring. THE MOST COMFORTABLE HOTEL BED I HAVE EVER SLEPT IN!Genuine Hotels.com guest review
best hotel bar noneGenuine Hotels.com guest review
"Best Richmond Hotel"
Best Richmond Hotel with great location and amenities.Genuine Hotels.com guest review
the staff was superb! we arrived late and found everything to be just rightGenuine Hotels.com guest review
"great location..close to fabulous shopping"
relaxing weekend, comfortable room. would be easier to find if hotel was included on direction marquis along with other Short Pump store locationsGenuine Hotels.com guest review
Friendly staff, clean & comfortable rooms, located next to a great open air mall... you couldn't ask for more.Genuine Hotels.com guest review
Great hotel, very clean. Excellent location, walking distance to shopping and restaurants. The only downside to the room was that they don't have rollaway beds and sleeping four people in the queen room was kind of tight.Genuine Expedia guest review
"Well worth our time and monies"
We couldn't believe our first stay, so we went back. This hotel has very pleasant, personable, but professional staff and service personnel. Everyone is available for all things. The complimentary breakfast is on par with the best. The location (on site of a shopping mall) is too good to be true. Just steps away from all you can imagine; restaurants, […] clothing, household furnishings, bookstores, movies and food courts. This hotel is within minutes of some of the best museums and visitor friendly attractions with everyone in mind; eight to eighty. The jewel of the hotel is the room. Clean to spotless, well appointed, fresh with comtemporary compliment, but most of all comfortable. We will be going back again. Word of warning....parking can be scarce because of the outlet mall, but we noticed even after hours there is security in the lots. I would suggest this hotel to anyone looking for above mediocrisy. Read moreGenuine Expedia guest review
Excellent hotel. I enjoyed everything about it and I'll be back in the near future.Genuine Expedia guest review
Only thing that could be better is the workout equipment in the fitness center. Great stay! Nice place. Will be back.Genuine Hotels.com guest review
"Highly recommend-And I can, because I 'lived' here"
A wonderful hotel in a great location. Coming from my beautiful home in Fort Lauderdale, Florida I want comfort, amenities and polished service when I travel. I am somewhat germaphobic so an immaculate space is non-negotiable. I do not like to waste money, hence value for the money is my litmus test. The hotel fee includes unlimited internet, full access […] to business center, no valet parking fee, and no 'hidden fees' which I particularly am not fond of. Unlimited complimentary breakfast buffet with a substantial variety of quality foods, along with a made to order eggs station is comparable to some of the best $30 breakfasts at many hotels. The hotel decor is polished transitional. It is located right off the major thoroughfare and alongside one of Richmond's favorite premiere outdoor malls with nice quality stores, i.e., Apple, Nordstroms, Victoria's secret, clothing boutiques, etc. The mall offers food choices from "mall food court", to a variety of restaurants appealing to both family and intimate dining. I would be remiss if I did not mention the finest thing about this hotel...is not a thing...but the people. They go out of their way to be professional, friendly and accommodating. The best value for your money in my opinion. I have stayed in at least ten different Richmond hotels. I spent several months living at this hotel when I needed accommodations...so I can vouch for the quality of this hotel, not from a snapshot visit, but from multiple long term stays. Read moreGenuine Expedia guest review
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