the staff was superb! we arrived late and found everything to be just rightGenuine Hotels.com guest review
"great location..close to fabulous shopping"
relaxing weekend, comfortable room. would be easier to find if hotel was included on direction marquis along with other Short Pump store locationsGenuine Hotels.com guest review
Friendly staff, clean & comfortable rooms, located next to a great open air mall... you couldn't ask for more.Genuine Hotels.com guest review
Great hotel, very clean. Excellent location, walking distance to shopping and restaurants. The only downside to the room was that they don't have rollaway beds and sleeping four people in the queen room was kind of tight.Genuine Expedia guest review
"Well worth our time and monies"
We couldn't believe our first stay, so we went back. This hotel has very pleasant, personable, but professional staff and service personnel. Everyone is available for all things. The complimentary breakfast is on par with the best. The location (on site of a shopping mall) is too good to be true. Just steps away from all you can imagine; restaurants, […] clothing, household furnishings, bookstores, movies and food courts. This hotel is within minutes of some of the best museums and visitor friendly attractions with everyone in mind; eight to eighty. The jewel of the hotel is the room. Clean to spotless, well appointed, fresh with comtemporary compliment, but most of all comfortable. We will be going back again. Word of warning....parking can be scarce because of the outlet mall, but we noticed even after hours there is security in the lots. I would suggest this hotel to anyone looking for above mediocrisy. Read moreGenuine Expedia guest review
Excellent hotel. I enjoyed everything about it and I'll be back in the near future.Genuine Expedia guest review
Only thing that could be better is the workout equipment in the fitness center. Great stay! Nice place. Will be back.Genuine Hotels.com guest review
"Highly recommend-And I can, because I 'lived' here"
A wonderful hotel in a great location. Coming from my beautiful home in Fort Lauderdale, Florida I want comfort, amenities and polished service when I travel. I am somewhat germaphobic so an immaculate space is non-negotiable. I do not like to waste money, hence value for the money is my litmus test. The hotel fee includes unlimited internet, full access […] to business center, no valet parking fee, and no 'hidden fees' which I particularly am not fond of. Unlimited complimentary breakfast buffet with a substantial variety of quality foods, along with a made to order eggs station is comparable to some of the best $30 breakfasts at many hotels. The hotel decor is polished transitional. It is located right off the major thoroughfare and alongside one of Richmond's favorite premiere outdoor malls with nice quality stores, i.e., Apple, Nordstroms, Victoria's secret, clothing boutiques, etc. The mall offers food choices from "mall food court", to a variety of restaurants appealing to both family and intimate dining. I would be remiss if I did not mention the finest thing about this hotel...is not a thing...but the people. They go out of their way to be professional, friendly and accommodating. The best value for your money in my opinion. I have stayed in at least ten different Richmond hotels. I spent several months living at this hotel when I needed accommodations...so I can vouch for the quality of this hotel, not from a snapshot visit, but from multiple long term stays. Read moreGenuine Expedia guest review
"Great overnight get away!!"
Our hotel room was very nice however, when we arrived the room was a bit warm. Granted it was 100 degrees outside but the air system did not seem to work as well as I expected. Also, the design of the shower while great in theory, was a mess. The water runs down the glass door and out onto the bathroom floor. this could cause a slip hazard for your […] guests. Overall, I was pleased and would return to this hotel. Read moreGenuine Expedia guest review
"Great Place to stay"
The location seems a bit out of the way but it is surrounded by every restaurant you can imagine and an outdoor mall right next door. The pool area was very nice too. All was great!Genuine Hotels.com guest review
"Love, love, love this hotel."
This is our second time tostay in this hotel. We love it. Clean room, neat linen, very quiet, convenient location. Friendly staffs, excellent breakfast and friendly food service staffs.Genuine Hotels.com guest review
"\Perfect for visiting U Richmond"
Very comfortable accommodations with an outstanding courtesy breakfast.Genuine Hotels.com guest review
"Great stop before our destination."
The rooms are nice and big, our bathroom door would not stay closed and right away they gave us a new room.Genuine Hotels.com guest review
"Be careful what you say?!"
My husband and I chose this hotel because it was close to the Richmond Coliseum where we attended a concert. My husband had stayed here once before on business and was impressed. It was comical that when we checked in, the hostess spelled out the ground rules of the hotel which included "no partying in your room" and there was a $250.00 extra charge […] if you smoked in the room. The closer we got to our room the stronger the smell of smoke became. When we went in I immediately sat down on the couch and felt my foot hit something under the ottoman. To my shock, it was an open beer can and someone had definetely been "smoking" something in there. I carried the beer can downstairs and gave it to the hostess while parroting her rules. She was speechless but did have someone come in and spray the room for the smoke odor. The bed was very comfortable and the bathroom was nice and clean. Other than the lecture of partying in your room and finding a beer can (which was more funny than anything), everything was great. They had a superb breakfast the next morning. I would recommend this hotel to anyone and I would stay here again. Read moreGenuine Expedia guest review
My wife and I loved this hotel! We will stay here every time we come to short pump.Genuine Expedia guest review
My daughter and I stayed here while touring colleges. We found it comfortable and incredibly clean. Plus, its proximity to shopping and good quality restaurants made the overnight stay even more enjoyable. If we are ever back in the Richmond area, I would definitely stay here again.Genuine Expedia guest review
Stayed here for New Years - Beautiful hotel, lovely staff, most comfortable beds and loved the flatscreen. Rooms also come equipped with a little kitchenette.. Stay here!! Close to so much great shopping and food . Free breakfast buffet is good and there is an omelette station, my all time favorite :)Genuine Hotels.com guest review
"super, best hotel and breakfast ever"
I have stayed at the Greenbrier but the Sierra is betterGenuine Hotels.com guest review
"Out of Richmond, in West Richmond, next to mall"
Cons - The guy at the front desk when checking in wasn't pleasant - Located in Richmond suburb. Not ideal if your plan is visiting Richmond (it's 25 minutes west) Pros - Clean - Good buffett breakfast...omelettes included :) - If your plan is shopping, it's next to a mall... actually, at the same plazaGenuine Hotels.com guest review
Beautifully decorated for Christmas, close to shopping and dining. Really close just walk out the door close. Pleasant knowledgeable staff. I will be back. Big rooms with comfortable beds and very clean bathrooms.Genuine Hotels.com guest review
"Hotel Sierra-Great atmosphere"
I reserved a room at this hotel for my son and his girlfriend for a 3 night stay while visiting from San Diego, CA. They loved the room and everything about the hotel. They thought the breakfast served was really nice and also enjoyed the heated pool. I will definitely use this hotel for any out of town guest. It is a great hotel to show off the Far […] West End-Short Pump area. Read moreGenuine Hotels.com guest review
"Very impressed with Hotel Sierra Richmond West and can't wait to go back!"
The location of Hotel Sierra Richmond West in relation to Short Pump Town Center was fabulous, particularly since the point of our trip was a weekend of holiday shopping in Richmond. We were thrilled with our room! It was absolutely beautiful in every way. We will be returning for another stay soon and plan to book reservations there for every shopping […] trip in the city! Read moreGenuine Expedia guest review
Outstanding accomadations, exceptional customer service, enjoyed the european decor. I would certainly recommend this hotel to friends and family.Genuine Hotels.com guest review
"Not A Bad Choice For Richmond, Especially Appearance-Wise"
This is a beautiful hotel, looks quite new. Is very convenient to the mall but a bit out of the way for downtown Richmond. WARNING-- No one's GPS seems to be able to correctly pinpoint this hotel. It is behind the mall. Staff is a bit curt and not being able to leave a cash deposit, a simple convenience that causes the hotel no trouble, was apparently […] a big deal and couldn't be done, which was irritating. Regardless, some of the other staff were quite friendly and helpful. Didn't get the chance to try room service. Rooms themselves are beautifully designed, sort of eco-oriented, with a very comfy bed. Workout room leaves something to be desired, a bit bland. The rest of the hotel is quite pretty and modern, and it is certainly a good choice if you are in Richmond and don't need to be right in downtown (it is NOT in downtown or even in view of it). Read moreGenuine Expedia guest review
This modern, gorgeous hotel is located in an upscale open-air shoppng mall. Stores and restaurants (including a comedy factory) are an elevator ride away. Within walking distance are a movie theater and a skating rink. The outdoor pool is private and heated - it remains open most of the year. The internet connection is dreadfully slow. None of the […] rooms have baths (only large walk-in shower stalls. Room service is limited to dinner 5-10pm. The complimentary breakfast buffet is wonderful and includes an omelet station. Read moreGenuine Hotels.com guest review
"Hotel Sierra Richmond"
This hotel was grand. I would recommend it to anyone who is looking for a hotel in Richmond VA. The complimentary breakfast was the tops. They even will make you an omelet. The room was very spacious and modern. I only wished we had stayed more than one night. GREAT PLACEGenuine Hotels.com guest review
"The best hotel we have ever stayed in"
This could not have been in a better location, any cleaner, or been of better value. The free breakfast buffet was incredible. My husband and I already have plans to go back and we only live 12 miles away!Genuine Hotels.com guest review
"Richmond West Sierra Hotel - A Must Stay"
Me, my wife and two kids stayed here 3 nights over the 2011 Labor Day Weekend. The hotel is well maintained and the staff were all friendly and wonderful to deal with. There isn't much to do around the area with the exception of the huge mall at Short Pump Station. The outdoor pool is really nice as well as the whirlpool. The fire pit is also a nice […] feature. There are many restaurants in the area which was nice. The only suggestion I have for this hotel is to have a shuttle bus for those that take the train or cab. Read moreGenuine Hotels.com guest review
"A Welcoming, Comfortable Port in the Storm"
We stayed at the Hotel Sienna in Richmond, Va on Friday August 26th for two nights. We were on our way to Williamsburg, Va, but Hurricane Irene made it impossible for us to reach our destination. So we decided to hunker down in Richmond until we knew that the area was clear. There were four of us, my husband and myself, plus our two sons - ages 9 and […] 4. The outdoor pool was closed due to the weather, but we were thoroughly entertained during our stay. The hotel is located within the Short Pump Shopping Center - an outdoor center of mid to upscale shops (some chains, and quite a few locals,) along with several restaurants. Even in the windy rain, we explored the area (which was largely open) and kept dry by walking under the awnings. The boys had a blast! Back in the room, which was very well appointed with a small kitchenette, we were able to pop popcorn and watch movies, while the boys soaked in the deep soaking tub. They barely knew that a hurricane was raging outside. Our king bedroom was quiet, very comfortable, and well appointed. Each morning we enjoyed the FREE breakfast - which was complete with eggs, bacon, sausage, grits, pancakes and waffles, fruit galore, etc. Much more than a simple selection of a few pastries. The hotel staff was very helpful and informative. A few of the area restaurants closed due to the storm, and the staff informed us of this BEFORE we set out. We hope to visit again, in sunnier weather of course. Read moreGenuine Expedia guest review
Evacuated from Hurricane Irene (home is an hour and a half away) and bunkered down here with my two small children on the top floor during the storm. Very happy with the hotel staff and quiet, comfortable accommodations. All this seems to attract pleasant clientele, too, as so many other guests were willing to give me an extra hand with my luggage and […] elevator buttons when I [clearly] had my hands full with the kids. The power even stayed on here when other parts of Richmond lost theirs. Enjoyed the outdoor pool and hot tub the day after the hurricane, and the adjacent firepit that evening. A bit on the expensive side, but I highly recommend this place to others. Read moreGenuine Hotels.com guest review
"Best of the Best"
I travel a lot for work and pleasure and have had the opportunity to stay in a variety of hotels. However, the Hotel Sierra is in a class all by itself. This is one of the most beautiful hotels I have ever had the opportunity to stay in!!!! I had a king/sofa room, but no one said anything about a complete kitchen!!! The room was so beautiful, I wanted […] to live there! I didn't want to leave. I would like the decorator of that hotel to do my whole house!!!! Read moreGenuine Hotels.com guest review
"Don't pass up the Hotel Sierra!"
I highly recommend the Hotel Sierra. From the pool area with a fire pit for evening swimming, to the convenience to the beautiful mall area and great restaurants located within a few feet from the front doors of the hotel. This was my second stay here, and I would highly recommend it. The king suite with the kitchenette amenities was very comfortable. […] It has a full size refrigerator and freezer, which made it very convenient for snacks, drinks and ice. The staff is the best - so helpful and upbeat. Finally, the breakfast even includes an omelette bar, if the many others choices do not appeal. There was something for anyones taste. I will be staying in the Richmond/Glen Allen many times over the next several years, as my son is a University of Richmond student. The Hotel Sierra will be my only choice for accomodations. Don't hesitate, you won't be sorry. Read moreGenuine Hotels.com guest review
"Gr8 Place 2 Stay"
Decided to stay the night in Richmond the night prior to going to a nearby amusement park so we would have more energy for the entire day at the park. I couldn't have picked a better place to stay. Dozens of places to eat and the room was great. The only downside was the complimentary breakfast. On a scale of 1 to 10, I would give it a 4. I will stay […] there again! Read moreGenuine Hotels.com guest review
The whole atmosphere was rather cold and sterile. The guy who checked me in had a defensive, almost agressive attitude that I didn't understand. My room had this huge mirror just leaning against the wall in the living room that made it feel like someone hadn't quite finished moving in or setting the room up. I had to exchange the desk chair because […] it looked like someone had peed in it. (Why wouldn't housekeeping have caught that?!) And the shower only has half a wall (no shower curtain) so you're wet, cold (because the steam is escaping to the rest of the room) and water splashes all over the bathroom floor. And there's NO water pressure in the shower. it was like taking a shower under a leaky gutter. Finally, there is no designated hotel parking. You have to battle for parking along with the Mall's food court patrons which results in long walks hauling luggage and business gear. Read moreGenuine Hotels.com guest review
"Go for the soaking tub!"
We spent a night at the Sierra West, and left wishing we had more time to spend. The room was great - clean, well decorated, and spacious. The furniture could be more comfortable, but the bed was nice. Great spot for a romantic getaway!Genuine Hotels.com guest review
"One of our best hotel experiences ever!"
We stayed at Hotel Sierra last weekend after picking up our kids from summer school at FUMA. Everything was outstanding! The room was clean, new, and nice. The front desk personnel were extremely friendly and helpful. It has a great pool, super nice gym. We walked out the front door and were in the mall area in <1 min walk. Plenty of restaurants and […] stores of all kind nearby. The bonus was the breakfast buffet. This wasn't your typical hotel breakfast, mind you. Everything was fresh and deliciously. They even have an omelette station! This alone saved me $30 bucks or more day (I have 2 teenage boys). Great price too, I highly recommend Hotel Sierra in Richmond. Read moreGenuine Hotels.com guest review
Not being familiar with this hotel brand, my husband and I took our chances based on the other great reviews and boy are we glad we did. The staff was friendly and very helpful, the hotel was modern, upscale and clean. We were surprised to have a beautiful ktichenette in our comfy King bed room along with sofa/ottoman and flat screen tv. A very nice […] overnite stay to say the least - I wish we had been staying another night! And the included breakfast was excellent - made to order omelettes, fruit, yogurt, Starbucks coffee, juice? An excellent deal for the money. Kind of funny that the hotel is attached to a shopping mall, but the mall is very nice and the location was good. Definitely recommend! Read moreGenuine Hotels.com guest review
"Hotel Sierra Richmond West"
This is really a lovely hotel in a super location, next to a lovely upscale Mall in a whole new part of Richmond. It was so good - better even than a perfect hotel we stayed in that was one of an upscale chain, that I can forgive three oddities about our stay which I feel I should mention. One was an odd damp odour in the lobby of the hotel the evening […] we arrived - which was gone the next morning, so hopefully that was transient and not to be repeated. The second oddity, mentioned in other reviews, was the sliding bathroom door, which immediately came off its rail, and which had an inch wide gap even for the short time it spent on its rail. A really boneheaded design, so odd it makes me smile, in the context of the rest of the room which was design perfection - it looked as if the furniture had been made for the room. Lastly, the shower, if not properly aligned, leaked water all over the bathroom floor, as there was no shower stall door, just an opening to step through on the end away from the shower. This also makes me smile, it was trying so hard to be elegant, it sort of forgot it had to be functional too. I wouldn't let any of these flaws prevent a stay - the rate was reasonable too, and if the door and shower and door have been fixed, or work ok for you, write a review for thems as follows. Read moreGenuine Hotels.com guest review
"Hotel Sierra Richmond West"
We stayed in king mini suite for a few days after traveling to see family. Nice modern room, cozy but had everything we needed. Nice outdoor space with lots of patio style seating around pool and fire pit. Conveniently located next to a very nice open style mall [walk around outdoors] with several restaurants to choose from. If I had to complain, I […] would only say that breakfast buffet was on the warm side (not hot) but decent selection and they had an omlet station which is a plus. We would definately stay here again. Read moreGenuine Hotels.com guest review
"The Hotel Sierra Richmond West"
This hotel was definitely worth the money. Nice, clean, new rooms. We booked the roonm with the soaker tub and that was definitely worth the extra costs!! This is a hotel worth staying at.Genuine Hotels.com guest review
This hotel was better than we had anticipated, never having stayed at this hotel brand before. The location was convernient and the amenities were used and appreciated.Genuine Hotels.com guest review
"Hotel Sierra Richmond West"
Excellent hotel. Clean. Quiet! Excellent breakfast bar! Convenient location.Genuine Hotels.com guest review
You can't go wrong when you check-In in this hotel. The room is so clean, the bed is soft. The breakfast is so good, lots of food. The staffs were so nice and friendly. I recommend this place to anyone. If you're looking for a hotel - Hotel Sienna is the name.Genuine Hotels.com guest review
"Not full svc., but GREAT room/price! Great Pool!"
Would absolutely stay again. Situated near mall with GREAT shopping and restaurants. Very luxury feel! Great value. Awesome pool and rooftop deck! Great venue for an event?!Genuine Hotels.com guest review
My husband and I spent our 23rd Wedding Anniversary at the Sierra and i will honestly say that it was absolutely beautiful! The room was clean and spacious and when we stepped off the elevator you could smell cleanliness in the air!! The suite was beautiful and very comfortable. There was plenty to do in the surrounding area, plenty of restaurants, […] a movie theater, the mall, just plenty to keep you occupied. And the Sierra is the first hotel I have stayed in that included a full breakfast that included turkey sausage, big ups to Hotel Sierra!! We'll be back! Read moreGenuine Hotels.com guest review
Had a wonderful experience! will definetly go again!Genuine Hotels.com guest review
"A Richmond Find"
This is a quality hotel next to an equally fine shopping center in West Richmond. Everything about this hotel was exceptionally good. The rooms, the service and a wonderful full buffet breakfast, which included an omelette station. I highly recommend.Genuine Expedia guest review
"Beautiful hotel with excellent breakfast"
The hotel is new and chic, with lovely suites that include a full kitchen. Yes, the shower spray does escape a bit and the A/C cycling on and off is a bit noisy (I ended up turning on the fan full time to provide cover for the A/C going on and off), but these small things in no way detracted from the loveliness of the hotel. The staff was extremely […] friendly and the included breakfast was one of the best we've ever had at a hotel. Would definitely stay there again. Read moreGenuine Hotels.com guest review
The hotel overall was nice. However the room size could be a lot bigger. The way the rooms are constructed a one bedroom might as well be a studio. Yes the room was clean and great service and staff. And that is very important. But to request and pay for a bigger room means it should be bigger. Kinda disappointing.Genuine Hotels.com guest review
"Better than a Mall Hotel"
Sierra is very refined for being literally attached to a mall - a very upscale mall. Lots of room, cozy beds, and tons of style. Best feature - the included breakfast was outstanding with great selection and quality. Worst - the showers were a little too eclectic with the glass divider...the floor definitely gets wet.Genuine Hotels.com guest review
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