All hotels in Richmond, Virginia, United States of America
1 room, 2 adults
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11800 W Broad Street, Richmond, VA, 23233, United States of America, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 224 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.7
  • Neighborhood
    4.8
3.0 / 5Good
"Excellent staff, ok accommodations"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Staff is super friendly accommodating- front desk to manager (who was actually visible) and the service staff! The room was clean... But not white glove clean. Trash was left behind, bathroom needed some touching up. I still am not a fan of the showers. Bed was very comfortable. Overall good stay, we'd probably stay there again.
Genuine Hotels.com guest review
1 night trip Aug 2, 2014
A Traveler
US
4.0 / 5Excellent
"Hyatt House Delivers"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was in a fantastic location, in the heart of the Short Pump Town Square. Lots of amazing shopping and bars/restaurants within a very short walk. The lobby was nicely appointed and the room was clean and offered plenty of space. The only complaint I have is the half door for the shower stall. Not sure why any American hotel would adopt this faulty Euro design, but the floor of the bathroom was left soaking wet after each shower. The buffet breakfast was appreciated, but unimpressive. Fortunately, there was a Starbucks and DD right around the corner.
Genuine Hotels.com guest review
2 night business trip Jul 18, 2014
DNSLax
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone was super friendly and helpful from the second we walked on the door! We wished we could have stayed longer! The complimentary breakfast was also delicious !! Thanks for a great experience!!!
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
Laura
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic pool area! We will return to this hotel.
Genuine Expedia guest review
Other trip Jul 16, 2014
m
US
5.0 / 5Outstanding
"Wonderful Area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have stayed in several hotels in the Richmond Area but this is by far my favorite. This was my second time staying here and will not be my last.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very clean big rooms...staff was very friendly and helpful
Genuine Hotels.com guest review
1 night business trip Jul 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel with great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One of the best hotels we have been to!
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
Edye
US
4.0 / 5Excellent
"hotel in a mall"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
The room itself was fine. The hotel is yet another cookie-cutter hotel, assembled from pre-manufactured parts. Its great allure, or its great disappointment is the fact that it is part of a mall development. If you like malls, great. If you like a bit of character and are not drawn to the endless sameness of American suburban mall development, it is not for you.
Genuine Hotels.com guest review
1 night trip Jun 25, 2014
Mike
US
5.0 / 5Outstanding
"Loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location to comedy club, great restaurants and shopping. Room was beautiful, perfect!
Genuine Hotels.com guest review
1 night romance trip Jun 14, 2014
A Traveler
US
5.0 / 5Outstanding
"THE BEST"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is definitely the best hotel I have ever stayed at! Very clean and well kept. Employees were very nice and helpful. The pool is only four feet in depth, which was not so much of a negative since I decided to run laps. The fitness room is great and the heaviest free weight is 50 pounds, which is 20 pounds lighter than my usual usage, but that is fine since people do not stay at hotels primarily for exercise. It was an overall great stay at athe perfect location!
Genuine Hotels.com guest review
2 night trip May 24, 2014
Rudy
US
5.0 / 5Outstanding
"Great staff and comfortable room!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Though no fault of the hotel, I was unhappy with Expedia because they misspelled my name so poorly, guest services could not locate my reservation. I will stay at this hotel again but I will no longer book via Expedia.
Genuine Expedia guest review
Other trip May 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Only spent one night but room and service was excellent. Great location if your into shopping also
Genuine Hotels.com guest review
1 night trip May 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful, clean, enjoyable stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and I stayed here for a weekend visit to Richmond and would highly recommend this hotel! We were very impressed with the facilities, especially the kitchen in our room, including a full refrigerator, sink, small stovetop and a microwave. The hot tub and fire pit in the pool area were very relaxing, and we loved the breakfast buffet and omelet bar. While we were initially worried that the hotel was too far outside of downtown Richmond, the drive was only 15 minutes and, since the hotel is located within the Short Pump mall, tons of restaurants and stores were in walking distance. Loved our visit, would definitely stay here again!
Genuine Expedia guest review
Other trip Apr 27, 2014
A Traveler
US
5.0 / 5Outstanding
"will stay again"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about our stay was wonderful. Staff was friendly and professional. Hotel location perfect ....close to mall, restaraunts, and the University of Richmond. Looks just like the pictures on site. Very comfortable and relaxing from the lobby, pool area, and the room. The best night sleep I've ever had in a hotel. Definitely will stay again.
Genuine Hotels.com guest review
1 night trip Apr 18, 2014
the Turners
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great hotel...gread breakfast spread. The shower and bathroom door was a little weird (no shower curtain which got the floor wet and no lock on the bathroom door), but other than that...it was great!
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
D. Bouss
US
5.0 / 5Outstanding
"Excellent Place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was more than I expected. It was a very nice suite with a kitchenette, living room and separate bedroom. I was able to have coworkers in my room to work with out having to sit on my bed. Will stay again if the need arises.
Genuine Hotels.com guest review
2 night trip Apr 7, 2014
Mike
US
5.0 / 5Outstanding
"Awesome stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everyone was kind, accessible, and willing to help make our stay a pleasant one.
Genuine Expedia guest review
Other trip Apr 8, 2014
Mamie
US
5.0 / 5Outstanding
"Great for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was very nice for the price - updated, spacious, comfortable. Would have preferred for the bathroom to not be off the bedroom in the suite, since our one-year-old goes to bed early and is a light sleeper. Also, the handle fell off the bathroom door - seemed random though.
Genuine Hotels.com guest review
2 night family trip Mar 28, 2014
D
US
4.0 / 5Excellent
"Enjoyed our stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were in town for a wedding and this was the recommended hotel. The rooms are large with a sitting area and kitchen. The bed was very comfortable. The room and bathroom was reasonably clean. They have a good quality fitness room with four treadmills and two ellipses as well as full set of weights. There is a nice pool area with plenty of lounge chairs as well as a hot tub. My only complaint with the room is the door to the bathroom is sliding door that does not close all the way. A very good breakfast comes with the room. It includes a number of hot items including pancakes, ham, and an omelet bar.
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent all around.
Genuine Hotels.com guest review
2 night romance trip Mar 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome location at Short Pump Mall, close to all of the great stores and restaurants with a really cool pool to boot!
Genuine Expedia guest review
Other trip Mar 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel centered around entertainment"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Shopping for everyone at the mall, restaurants, comedy club, ice skating, laser tag, movies all within blocks...fun fun fun.
Genuine Expedia guest review
Other trip Mar 23, 2014
Group Leader
US
5.0 / 5Outstanding
"First stay at hyatt"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a very nice hotel. The beds and pillows are very comfortable. The included breakfast was good. This hotel is in the Towne center so there is great shopping and restaurants within walking distance.
Genuine Hotels.com guest review
2 night business trip Mar 11, 2014
KKP
US
5.0 / 5Outstanding
"Nice hotel near a nice shopping area."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was very nice; the rooms were very clean and comfortable. The showers were also very, very relaxing.
Genuine Expedia guest review
Other trip Mar 5, 2014
meg
US
5.0 / 5Outstanding
"Short pump mall and restaurants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location. Walking distance to shopping and restaurants. Rooms had all the amenities of home, full size refrigerator/freezer, sink, stove top, dishwasher, microwave, and everything needed to cook in your room, pots,pans, dishes, etc. Not that you would need to cook with all the restaurants nearby. We ate at the Cheescake factory. They don't take reservations, but we put our names on the waiting list and were given a pager with full range of the outdoor mall. This allowed us to shop while we waited. Wait was over an hour but the time past quickly while shopping. The food was well worth the wait. The staff at the hotel was very friendly, courteous, and above all honest. My wife left her purse in the room when we left. We called the hotel and they found the purse and returned it to us with everything intact including over $100 in cash and credit cards. We came for a soccer tournament. We will stay here again when we can spend more time in the area and not run off to games. Recommend this place highly.
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
Soccer Dad
US
5.0 / 5Outstanding
"Modern, clean, and friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The best hotel I have EVER stayed at. Every detail of this hotel is perfect. It's modern, looks brand new, and has everything you need. The staff was so friendly and helpful. We loved waking up early and taking a walk around short pump mall before anyone else was out. There were tons of options within walking distance for food and shopping.
Genuine Expedia guest review
Other trip Mar 3, 2014
Craig
US
5.0 / 5Outstanding
"lovely stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would recommend this hotel to anyone
Genuine Hotels.com guest review
1 night business trip Feb 15, 2014
keera
US
5.0 / 5Outstanding
"Nice hotel located within mall complex"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful room, nice amenities, and helpful staff.
Genuine Expedia guest review
Other trip Feb 12, 2014
A Traveler
US
5.0 / 5Outstanding
"GOLD STAR"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No complaints, nothing to complain about breakfast *, service and room* perfect will stay again
Genuine Hotels.com guest review
1 night business trip Feb 8, 2014
oak
US
5.0 / 5Outstanding
"Weekend Away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just a weekend away with wife. Great hotel, Great location. Lots to do and Great food all around.
Genuine Expedia guest review
Other trip Feb 9, 2014
A Traveler
US
4.0 / 5Excellent
"Great!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, very clean and comfortable. The only downfall was no room service. However everything else was perfect! Would stay again,
Genuine Hotels.com guest review
1 night trip Jan 25, 2014
Sarah
US
5.0 / 5Outstanding
"Great hotel. Would stay again in a heartbeat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only complaint was the room did not have a bottle of lotion readily available
Genuine Expedia guest review
Other trip Jan 27, 2014
amber
US
5.0 / 5Outstanding
"Nice hotel close to shopping area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Bed room is big and well furnished.It is with in the shopping area it self and very convenient to walk
Genuine Expedia guest review
Other trip Jan 13, 2014
Bel.
US
5.0 / 5Outstanding
"weekend pass"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
outstanding staff, clean room, will go again.
Genuine Expedia guest review
Other trip Jan 6, 2014
tigerman
US
5.0 / 5Outstanding
"Great value and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
For what I paid, I was pleasantly surprised with the Hyatt House. I had a full kitchen (granite, very nice). The bed was comfy and it was quiet. The breakfast was included. They had an excellent selection for a chain hotel, and even made custom omelets. I could walk to countless stores and restaurants One thing I would note - you cannot see it from the road. Make get specific directions on where it is behind the mall.
Genuine Expedia guest review
Other trip Jan 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My second time staying here in two years, consistently clean, quiet, superb, will visit again!
Genuine Hotels.com guest review
1 night business trip Dec 27, 2013
A Traveler
US
4.0 / 5Excellent
"Nice for Christmas shopping at Short Pump Mall"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Pleasant place - very convenient to the Mall - my room was somewhat worn - nice staff
Genuine Expedia guest review
Other trip Dec 23, 2013
Lynn
US
5.0 / 5Outstanding
"Quality of service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was nicely decorated. The hotel staff was very friendly and helpful. The bed was very comfortable and I loved being close to the mall!
Genuine Hotels.com guest review
1 night trip Dec 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel and walking distance to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
No complaints whatsoever. Your surrounded by lots and lots of fabulous stores. Whatever your heart desires it's within walking distance.Can wait to return!
Genuine Expedia guest review
Other trip Dec 16, 2013
Stewart
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel in a great location ! Cheaper than hotels in the city and includes free parking and free breakfast. I would stay here again
Genuine Hotels.com guest review
1 night trip Dec 6, 2013
Michelle
US
4.0 / 5Excellent
"Enjoyed our stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
hotel staff very friendly and accommodating
Genuine Hotels.com guest review
2 night trip Nov 27, 2013
WE
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was great! Only issue was noise of heater in room. It was loud. Kicked on/off throughout night. Otherwise everything was fine - nice bathroom, outstanding breakfast, helpful employees. Would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Nov 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed two nights and it was perfect, close to everything and the room was perfect and clean.
Genuine Hotels.com guest review
2 night trip with friends Nov 22, 2013
A Traveler
US
5.0 / 5Outstanding
"If your in to shopping this is the place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Connected to the Town Center Shopping Center on the backside. Great steakhouse around the corner "Fire Birds". We had no problem getting in after 7:30 pm. Hotel is very nice and a better free breakfast than most hotels. We went to the Cheese Cake Factory for lunch, the Mac & Cheese balls are a must try. The staff at the hotel were very nice and help full. I liked the kitchenette and full refrigerator, Not sure why you would need the kitchen with all the great restaurants nearby. I would stay at this hotel again and recommend to my family and friends. You pay more, but you get more with this hotel.
Genuine Expedia guest review
Other trip Nov 3, 2013
Jeff
US
5.0 / 5Outstanding
"GREAT Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We thoroughly enjoyed our stay at the Hyatt West. Highly recommended to the traveler looking for quality service and a suite arrangement at a reasonable price. The breakfast buffet was the best I've ever seen at a hotel in this price range.
Genuine Hotels.com guest review
2 night trip Oct 26, 2013
A Traveler
US
3.0 / 5Good
"Hotel - good location to shopping and dining."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I have stayed at this hotel for at least 5 times this year for at least 5 days each. The staff is very responsive and pleasant. Unfortunately, during this last visit, the room was not cleaned well at all. The suite includes microwave and dishwasher etc...all the amenities of using a kitchen. It is intended for the client who stays awhile and doesn't want to eat out all the time. During other stays, the kitchen was always wiped down, floors were swept/vacuumed, and the dishwasher was run. This time, none of it was attended to. Just made the bed and cleaned down the bathroom sink. There were food particles on floor of kitchen that stayed. Worst of all, the showers were not cleaned. I complained to manager and thought that the least they could do was discount the stay even a little. Instead - I got a bottle of wine (discount). Not what I think was appropriate for how many times I have given them business.
Genuine Expedia guest review
Other trip Oct 30, 2013
Mary
US
5.0 / 5Outstanding
"lovely hotel near Short Pump mall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff were helpful and friendly, room was clean and comfortable. Enjoyed using the outdoor courtyard in the center of the facility - fire pit, pool, comfortable, outdoor furniture. This was our second stay and it was even better the second time.
Genuine Hotels.com guest review
1 night trip with friends Oct 11, 2013
Liz
US
4.0 / 5Excellent
"Very nice place to stay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All in all - excellent! Lighting over the desk area could be improved.
Genuine Expedia guest review
Other trip Oct 14, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Tatiana at the front desk was so friendly and helpful. She is truly the type of person you would want to represent your interests.
Genuine Hotels.com guest review
1 night trip Sep 28, 2013
Lisa G.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very enjoyable -- but the hotel needs a sign on the main road, as it's tucked away behind the shopping center and very difficult to find by street number....very clean, and friendly service....
Genuine Hotels.com guest review
1 night trip Oct 6, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews