"Walked to Casino"
The hotel was great. The cookies were fantastic! The fact that they had a shuttle that would drive us AND PICK US UP from anywhere downtown made the trip so convenient.Genuine Hotels.com guest review
I enjoy staying at Doubletree whenever I travel! Business or leisure. Look forward to a discount from you folks for me taking the time to do your survey!Genuine Hotels.com guest review
"not as close to stadium as many other hotels."
I couldn't reach staff by phone and the line at the desk was always long.Genuine Expedia guest review
You get a two bedroom suite for a great price. One living room with a desk and a flat panel tv and a nice bedroom with a door and another flat panel tv. AC has an annoying timer and I could not get the room to go below 74 degrees unless I called engineering. Room is well appointed and clean. Great location for hockey games and the free shuttle will […] get you anywhere downtown making this service really convenient. Read moreGenuine Hotels.com guest review
Roundbar located in the hotel was great! Good food, friendly and prompt service from the bar. Their homepage claims there is a free shuttle service available for guests to use which was part of the reason I chose to stay there. I was attending a play that started at 6p.m. The theater was a 5 minute drive away. I asked the front desk at 5:10 if it was […] possible to use the shuttle and was told that if it is there then yes, but if not, there was no way to get in touch with the driver to get an eta. I went to wait at the door it picks up and drops off at. There were people already waiting when I arrived at the door, and they claimed they had been waiting for 15 mintues already. 15 minutes later when it still hadn't arrived, I decided to take the people mover. While waiting at the people mover for about 5 to 7 mins those same people arrived and said the shuttle still hadn't arrived. It is a ridiculous notion that a hotel of this caliber cannot locate where their shuttle is to give their patrons an estimated time of arrival. Cell phones exists, and two way radio's exist. They should not have a shuttle service listed as an amenity if it is next to impossible to use. Read moreGenuine Hotels.com guest review
The only problem I had with hotel was I left my ID and a pair of shoes in the room and when I call and ask about my stuff when I made it home wich is 2 hours away I was told that I didn't leave anything in the room or they couldn't find my stuff !Genuine Hotels.com guest review
The hotel is in a pretty rough looking area downtown, but they counter that with a lot of security in and around the premises. The hotel staff was very friendly and helpful.Genuine Expedia guest review
"service like the Good Old days at ft shelby!"
There's a reason a always stay at the ft shelby doubletree-everything is always perfect! right from the beginning, Joseph at the front desk greeted us with a smile [and a cookie] and answered every question we had promptly and accurately. he is ALWAYS this way [polite and well-spoken] no matter the concern/question. i drove 6 hours in a blizzard and […] Anthony from the lounge made me a fresh delicious pot of coffee poste haste-he also was very good during our visit after our concert-very friendly and accomodating. and shuttle bus driver, Courtney, was MORE than accomodating. when i left my bag in his van-he turned around IMMEDIATELY to bring it right back to me because he knew i needed it for my concert! the valet folks are quick clean & polite as well.i never find one thing out of place when i stay at the ft shelby and every single time i always get exactly what i asked for-no bait & switch, as some other hotel do. when i visit the doubletree i KNOW i will be well cared for safe and happy. the place is clean quiet and convenient to any concert venue in detroit. my only [very small] nit picky thing-they changed from neutrogena bath products to some other stuff. i LOVED the neutrogena cosmetics, but i will stay anyway! and wolfgang puck-your coffee sucks dude! get your coffee from the bear claw in the lobby-it's way better. the pillows are WONDERFUL. i'm a loyal Doubletree guest in any city i choose to visit. Read moreGenuine Hotels.com guest review
"Perfect for my purposes"
No problems; room was comfortable, clean and well-maintained, and the hotel couldn't have been more convenient for what I was there for (playing a gig at the Lager House). Will repeat.Genuine Hotels.com guest review
"I will not stay here again!"
Maid walked into room at 8:30pm unannounced. Once in the room I yelled out "Hello" and the maid said "room service" and walked out of the room laughing. I still don't know what was going on. Who does room service at 8:30pm? Were they trying to steal from the rooms? I called the front desk who said this was odd however a manager was not in for the night […] and that they would have the manager call me upon arrival at 8:00am. I checked out at 11:00 and never received a call from the manager. Upon checking out I asked to speak to the manager and was told they have yet to arrive for work. This was my second time staying at this hotel and certainly my last time. The customer service is a 0/10. Read moreGenuine Expedia guest review
"Overall a good stay."
The hotel service and the valet service was excellent. The suite was very nice although there was no fridge or microwave. The drinks in the Round Bar were excessively overpriced.Genuine Expedia guest review
"Clean, quiet hotel for all"
Our room was on the 10th floor and was great! Beds were comfy and so were the pillows. Plenty of room, nice big bathroom BUT I hate when hotel bathrooms don't have a fan! It gets too steamy in there to get dressed which is a problem when traveling with your children. No one wants to see mom out of the shower in her underwear. That's the only reason […] I gave a 4 instead of a 5 for room comfort. Nice clean carpet and updated furniture. The elevators are super fast too. The 10th floor lobby was also very clean. Only reason I gave a 4 for staff was our waiter in the hotel restaurant had a nasty attitude and was not attentive. There was only 1 other table he had to wait on and our food took forever. There were 3 families so we asked to divide the checks and that wasn't a problem but we did have a problem with the automatic 20% gratuity on each check. His service was a 10% if that. The only other negative comment was the hotel shuttle is a hooptie, I mean the seats are stained and missing arms and just nasty. The hotel is so nice but they need to upgrade that ride. We would stay again. Good location for the Joe Louis Arena. Read moreGenuine Expedia guest review
"Clean, friendly attentive!!"
Friendly staff from the valet to the front desk. They all took time to answer our questions and gave detailed directions to the restaurant and show we were attending. I'd recommend using the valet parking, if you miss a meter, just remember, they ticket on Saturdays.Genuine Expedia guest review
"Great bang for your buck hotel."
The staff was great, very knowledgable and helpfull with everything, the coffee bar has really good smoothies and the room was clean. The only criticism would be the bed was not the most comfortable, but the pillows were great (down is the best). Would go back again next time we go to Detroit.Genuine Expedia guest review
"Too Many Hiccups."
The reservations made for two rooms each with two double bed over 3 months in advance were changed without notice because the hotel overbooked itself and gave our rooms away. This made the stay highly uncomfortable for our situation. In addition, there were no linens for the pull-out couch and our keys kept resetting themselves.Genuine Expedia guest review
We had the most amazing stay. The staff at the Double Tree was incredibly gracious and the room was really nice. The saddest part is Detroit city. I just wish I had the means to restore the city to what it once was. We had a fabulous dinner and cocktails just down the street and felt as if we were back in time! Detroit is home to this underground conservation […] of the cocktail scene and they really know how to put something together, it's an art really. The Double Tree was close to a great deal in terms of walking distance and just a short inexpensive can ride away from the rest. I was incredibly impressed with the room and the service as well as the price! Will absolutely be staying here again come Game day! Read moreGenuine Hotels.com guest review
"Great place for family, friends, and business trav"
This was an awesome place to stay. Clean, comfortable, safe, and close to Joe Louis Arena for shows and games. I stayed with friends and we had everything we needed and more.Genuine Expedia guest review
Rooms were clean, staff were all polite and helpful. Valet parking added $23 to the cost unexpectedly. In this neighborhood you would only want to park via valet. Lobby bathroom was pretty dirty. The hotel restaurant was good.Genuine Hotels.com guest review
"Perfect for Detroit Autorama!"
Mostly a fabulous experience! Had the misfortune of neighbors partying until very late, but the hotel staff took care of it quickly. Also, valet parking was the only option available directly from the hotel. This wasn't clear in the Expedia ad.Genuine Expedia guest review
I have no complaints about the hotel the room was clean, the staff was great and the valet was very good especially when we were coming and going very often. The location was close to everything that we did that weekend. We will definitely stay again.Genuine Hotels.com guest review
VERY NICE HOTEL, WAY NICER THAN I EXPECTED, WE WILL DEFINITELY BE BACKGenuine Hotels.com guest review
"Had a great time"
ExcellentGenuine Hotels.com guest review
Experience was good. They gave us complimentary cookies. Good food there, but drinks way to expensive. Think I forgot to bring my phone charger from Room 506.Genuine Hotels.com guest review
Great service, everyone was so helpful and kind.Genuine Hotels.com guest review
"Awesome place to see event downtown"
The staff was great and location was perfect. Only advice is to do any shopping for incidentals before you get close to hotel. With that said I will definitely stay here when I am in town for events.Genuine Hotels.com guest review
"Good but not great"
I booked a suite & it wasn't that great. The bedroom was clean, neat & neutral. Nothing really special about the room, especially the view whiched faced the parking lot. The king size bed seemed to take up the entire room however the bed was comfy and clean. The bathroom was clean and neat. The living room was my biggest problem. It did not have a mini […] fridge or a microwave, and in my opinion theses are basic suite essentials. It was a poor suite! The nicest things about the hotel is their fast service when you need something, the valet was nice but slow, oh and they give you hot soft baked cookies. My on going issue with the hotel is that I left my blanket there and I have been calling them for over a week to housekeeping, leaving messages and they won't even call me back or answer the phone. That is poor customer service. Read moreGenuine Hotels.com guest review
"Great and affordable"
This is a great hotel with kind, attentive staff.Genuine Hotels.com guest review
Very pricey for one night stay and size of room.Genuine Hotels.com guest review
Nice newer property...Dog friendly & decent location...1 block to people mover, 3 stops to Greektown...Genuine Expedia guest review
Couch in room very dirty looking, spots on it, lots of lint. Made a complaint. Looked as if they just changed the cushions around. Housekeeping came way to early to clean the room, twice before 9:00a.m, We left the room around 11:am, returned around 6:00p.m. Voila, room had not been cleaned, but couch cushions were moved. Shuttle never came, had to […] take a cab. Room Service was rather good, and came in a timely fashion Read moreGenuine Expedia guest review
if walking, a couple questionable blocks to go thru to get to stadiums, good eating places, greektown and gambling houses. If you don't want to walk,cabs are cheap.Genuine Hotels.com guest review
Nice Hotel, service was very professional and helpfull..Genuine Hotels.com guest review
Waited over 15 minuts for shuttle ride. After asking front desk where i could find the driver i was informed he was assisting guests. Later I asked if it was going to be very long wait . I was informed he was assisting guests. When the driver showed up to shuttle. I noticed he had been walking past me at least 5 times hi fiven others and never asked […] if i was waiting for the shuttle. I had no idea he was the driver. He was carrying himself as if he was a guest. And i wont even go into the valet hustle. Read moreGenuine Hotels.com guest review
Good and efficientGenuine Hotels.com guest review
Overall very nice. Other than the Sunday morning breakfast buffett was horrible. Cold food. Many entries had run out and not replaced. Horrible service. Grossly overpriced considering.Genuine Hotels.com guest review
"Very nice and convienent hotel!"
This hotel was very nice. The staff was courteous and quick with our check in. The room was very nice and spacious. The shuttle was prompt and the driver was a lot of fun! Breakfast was delicious and fairly priced. The hotel was also very close to the people mover which was nice. I wil stay here again!Genuine Hotels.com guest review
"Football game Detroit Lions and Green Bay Packers"
I loved the hotel, and the staff was great ! Especially, Courtney the driver. I view a situation in which a guest was verbally abusive to him, and Courtney remained polite and professional ! Great Job Courtney.Genuine Hotels.com guest review
"Be careful: Third party booking and dangerous city"
I reserved through hotels.com and was told I would get a King suite with a pull-out bed. We did not get this. I had to ask for a cot, which we then waited 4 hours for as they "checked" to see if one was available. Then, my friend got mugged a few blocks away at 8pm on a Thursday night. Also, the breakfast is not free as stated on the website. Only coffee […] and tea in your room is free. The bar/restaurant closes at 11pm. Read moreGenuine Hotels.com guest review
"A bit disappointing"
Our room was NOT a suite and they kept misplacing our breakfast room service order. I had to call 3x to followup. We've stayed here in the past and had no issues so not certain why so many issues this time but there were, sadly.Genuine Hotels.com guest review
We had a great time - the rooms were a little warm and we could not adjust but overall - perfectGenuine Hotels.com guest review
"Frustrating Wake Up"
The overall room and location was wonderful as was in town to attend Tigers/Yankees Game 4 of ALCS but had serious issue two rooms down as husband/wife or boyfriend/girlfriend got in HUGE yelling match to the point where we called front desk and security had to come up and sort the issue out around 1:30 am. Just never fell back asleep and made 3 hour […] drive back home not alot of fun. Read moreGenuine Hotels.com guest review
"Disappointing stay at Double Tree Hilton."
We called the front desk for the shuttle one evening and were told it would there in 30 minutes. Sure enough the shuttle arrived in 30 minutes and then we were told the shuttle had to make a contracted run and we would have to wait another 30 minutes. The same piece of pepperoni laid on the floor next the the ice machine for 2 days. Other area hotels […] (that had a cheaper rate) had complimentary breakfast. This one did not. Double Tree needs to step up their game. Read moreGenuine Expedia guest review
Beautiful hotel and very easy to get to you from the freeway. Nice and quiet too, which was surprising to me since it was located downtown. Would definitely stay here again!Genuine Hotels.com guest review
Great hotel, very conveniently located within close proximity to almost everything fun to do in downtown Detroit!Genuine Expedia guest review
"Great get a way spot"
Very nice comfortable stay. Had a little issue adjusting tempeture in room. Overall very niceGenuine Expedia guest review
"The best service and a great hotel"
What made my trip was the staff. The front desk staff went above and beyond for us and it was great. I would recommend this hotel for any reason you are visiting detroit. They have a free shuttle to take you to and from your event and free baggage hold. Again what makes this place great is the staff, I will book here again.Genuine Hotels.com guest review
"Great for family or business."
Very nice place , easy to get around town from. Close to people mover.When traveling with my family or business, I've always been pleased to stay at the dbl tree suites Hilton, Detroit. This is my 2nd stay in the last year and I'll go back!!! :)Genuine Expedia guest review
NO MICROWAVE, NO REFRIGERATOR, AND NO BATHTUB. WAS NOT HAPPY THAT I COULD NOT GET THOSE ITEMS IN MY ROOM. OR SWITCH TO ANOTHER ROOM. OTHER THAN THAT IT WAS A NICE ROOM.Genuine Hotels.com guest review
"Great Hotel/Great Location"
Very nice, clean hotel. Would highly recommend staying.Genuine Expedia guest review
"Not far from the ballfield"
The motel was just a short walk to the ballpark.Room was clean,bed was comfortable.Drinks were pricey at bar.All staff we encountered were friendly and helpful.Genuine Expedia guest review
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