"A beautiful resort in a quiet spot"
I stayed six nights in the Penthouse Suite in this resort and wish I can stay six more nights. If you like a quiet get away far from the mad crowd of Patong Beach then this is the resort for you. The Spa and massage service is inexpensive and very professional. Hotels staff are very friendly and helpful. The location cannot be better right in front […] of its private beach. I give this hotel a rating of 5 out of 5. Read moreGenuine Hotels.com guest review
We really enjoyed our stay at Serenity, the resort is excellent for a quiet and relaxing vacation, and the staff make you feel very much at home! The location is amazing in terms of views of the bay and islands, but quite away from anything else. Just be aware that the only shuttle is to a nearby swimming beach once a day in the morning (worked well […] for us, we really enjoyed the day), and to a shopping centre near Phuket Town and on to Patong in the evening (we wanted to go to Phuket Town itself, but the driver would only let us get off at the shopping center, so we went back to the hotel...). Food is available near the hotel, and there is also a Seven Eleven across the road. We enjoyed the buffets at the hotel, there are different ones about every other day. All in all, Serenity is ideal for those who enjoy to spend a lot of time at the resort or have their own transport! Read moreGenuine Hotels.com guest review
I originally booked the Penthouse Seaview Suite, but upon arrival, I was upgraded to a Pool Residence that had 2 bedrooms, 2 full bathrooms, a private pool, a personal rooftop terrace, and many other amenities. The residence also had private access to the beach and sea. The residence was very tastefully designed with beautiful modern touches. The second […] floor master bedroom was very large with an amazing view of the sea. The staff was friendly, jolly, and helpful. They went out of their way to ensure that I had everything I needed. The restaurant had delicious food at reasonable prices, and the bar had an excellent selection of beverages. I will definitely be back to Serenity if I am ever in Thailand again. This was a five star experience on a 3 star budget! Read moreGenuine Hotels.com guest review
The hotel is amazing, the food is great, and the staff is wonderful. We didn't expect much, the pictures don't do it justice, but we had a great time. The only negative (but we found it a positive) is that its far from all the hangouts in Phuket like Pattong or Kata beach and taxis take about 30+ minutes to get there. But if you want a relaxing stay […] this is a great place. Read moreGenuine Expedia guest review
"Very nice hotel but no beach"
Upon check in we found out that we need to take a bus for 10 minutes ride to the beach. That was a surprise as we thought we are right on the water. The bus bus departs daily at 10 am and return around 5 pm. That was not suitable for us as we did not want to spend 7 hours on the beach.Genuine Expedia guest review
"Excellent quit place amazing"
its very nice resort but far away from tawen center but all in all nice placeGenuine Expedia guest review
"not close to anything"
The room was cool, clean, and comfortable. The pool area is nice and the view the beautiful. However, it is not close to anything and during our stay they did not provide the complimentary shuttle within 15km as advertised. Taxis are extremely expensive around Phuket so you're forced to eat at the resort unless you want to tack on $30 USD to your dinner […] bill for the taxi fare. Also, while the view is beautiful, they advised us not to go to the beach on which the property sits because it is dangerous. They have a bus that will take you to another beach but it must be booked in advance because it fills up and once you're at the beach, you're there until they pick you up 6 1/2 hours later. I wouldn't stay here again even if I had my own transportation. Read moreGenuine Hotels.com guest review
"Serenity Head to Toe"
The staff at Serenity were wonderful, the rooms comfortable and clean. One unexpected bonus was the truly phenomenal experience at the on-site spa. Because of the personnel's expertise at healing massage, I tried many of the offerings and packages: I can't sing their praises highly enough!Genuine Expedia guest review
Great price, a bit far from the action, which is a bit if a problem since cabs are so expensive in Phuket. Otherwise, great place!Genuine Hotels.com guest review
Me and my wife stayed at Serenity Resort for three days, where we had a pleasant stay made by the wonderful sea view, location, services, lovely staff and rooms. I strongly recommend this resort for all types of vacations and I will sure make another future visit.Genuine Expedia guest review
"I can't wait to return!"
We stayed at Serenity November 2012. We stayed in the suite and I couldn't believe the size of the room! It had everything we needed, including a French press! The room was extremely clean. The bathroom was huge! The staff was wonderful, too. There was one young gentleman we met during check-in that was particularly helpful and friendly. I wish I remembered […] his name. The breakfast buffet has just about everything and it was delicious. We had lunch at the restaurant, too and it was absolutely delicious. The pool was perfect and the grounds were well maintained. My ONLY complaint would be that the beach in front of the resort has a lot of broken glass. I don't think that is any fault of Serenity's. It seems to be common on lots of beaches in the area. If we return to Thailand, I would go out of my way to return to Serenity. It was one of the highlights of our trip. Read moreGenuine Hotels.com guest review
"Not a 5-Star Motel...lower your expectations"
Wasn't offered any help on reserving a trip to Phi Phi island...was handed the phone by the lady and had to make my own reservation...long story short, she ended up calling another tour company other than the company I preferred and gave her a number/brocure for...almost missed our tour on the last day we were there, larger mess than words can describe. […] Clean the rugs the in room...the rooms stunk because of it. Large shag rugs in humid beachy surroundings isn't a pleasant thing. The English by the staff was non-existent to poor which I believe led to reservation confusion. The "required" cab service outside the hotel is the most overpriced, non-negotiable, rudest on the island...not the motel's fault but is definitely an aspect of staying in this motel. The breakfast was good...lot of options, friendly staff. The bar and restaurant were good, the food was decent prices were reasonable. The grounds are very well maintained. The beach isn't a lounge beach but being by the water was nice. Lots of trash though...once again, not the motels fault. Watching TV before bed was actually enjoyable, good amount of channels. Read moreGenuine Expedia guest review
"Well worth it!"
Likes: The rooms were clean twice per day so the hotel service was spot on. The hotel location was conveniently located in Rawai which is close enough to the beaches and local eating but far enough away from the city, that you felt like you were on vacation. The locals there are very nice too and don't try to haggle you for EVERYTHING. The hotel amentities […] were great too. Nice fitness room, pool, restaurants, spa, etc. We would not mind staying at the same resort if we were to go back. Read moreGenuine Hotels.com guest review
"Great hotel for quite time and family."
Excellent hotel, great staff, and very clean. Food could be better. Need more food choices. The beach could be cleaner.Genuine Expedia guest review
Had a wonderfully relaxing 4-day stay at Serenity In June, 2012. Great service from the staff; had two spa treatments on two different days and both were delightful. Two issues for prospective travelers: 1) the hotel is far from the airport ($40-50 depending on the service you take), and also far from most other areas of Phuket. This was fine for me […] since I needed to relax and didn't even leave the resort until my last full day. However, if you're someone who likes to explore you have to build in extra time to get around. 2) the breakfast was expensive (if you didn't have it included in your room) and really overpriced for what you got. I also didn't find the food at the restaurant to be especially good. In fact, it was rather bland. I don't know if they were trying to dull down the spiciness for non-Thai travelers, but if so, they really did a disservice to us all. With the hotel being far from the rest of town, other eating options were limited unless you were willing to travel to get there (which I was not). Even without these issues, I loved my time at Serenity! Read moreGenuine Expedia guest review
"Away from the Hustle and Bustle"
The hotel is located on a main road near the south eastern end of the island, away from all the crowds of the west shore. Our room was a huge suite with a partial ocean view and full kitchen, although we didnt cook in the room. We ate a few dinners at the hotel restaurant and found the food exceptional. It was well presented, tasted great and although […] it was a little pricey, there is really no where close by the hotel to eat at within safe walking distance. The breakfast buffet was great with plenty of variety, including an omlette station where the cook would fry up whatever you wanted. The pool area is fantastic, with great ocean views everywhere in the pool/bar/restaurant area. We watched a great lightning show over the ocean two nights while eating dinner and later from our balcony at our room. I would highly recommend the resort and wouldn't hesitate to stay again at Serenity. Read moreGenuine Hotels.com guest review
From the room to the service was fantastic! zero complains.Genuine Hotels.com guest review
"Serenity Resort & Residences Phuket"
I absolutely am so thrilled with our experience at the Serenity!! It was outstanding!! It was a bit away from all the shopping and night life in Patong but we rented a motorbike and was easy to get back and forth.. It is so nice and quiet there, easy to relax.. Our room was great!! Clean, BIG, beautiful view, and it had very good air conditioning!!!! […] We were there for 10 days and it went by too fast, we plan to go back in about 5 months but this time it would be for at least a month so it may be too pricey to stay there but if I were presented with the opportunity to head back there, I would not even think twice about it!! I love, love, loved it!! Thank you!! Read moreGenuine Hotels.com guest review
"GREAT FAMILY RESORT, LOTS OF ROOM"
Booked this stay at the last minute and wasn't sure about it since I have traveled around Southeast Asia and know what surprises are out there as far as hotels go. I traveled with my husband, 3 yr. old son and our helper. What a pleasant surprise Serenity Resort turned out to be!! I had booked a 2 bedroom suite and was told we had been given an upgrade […] upon arrival to a 3 bedroom suite. The 'suite' turned out to be an apartment with 3 levels. First level were the bedrooms, all with private baths. Second floor was the kitchen, dining and living area. The kitchen was complete with coffee maker, toaster, oven, full size fridge and dishes, silverware, pots. There was a balcony off the master bedroom and off the living area. The balcony off the living area had stairs going up to our own private rooftop jacuzzi, barbecue and sun loungers. The resort is only a couple of years old, so everything was in working order and tastefully decorated. The staff were extremely helpful and polite the entire stay. Breakfast in the restaurant had a wide variety to choose from, our son was pleased to find pb and jelly. Room service was delivered quickly. We did use the resort taxi, which is a nice car with wi-fi. Our son enjoyed the playroom and the pool, which has an area that is shallow for the little ones. No beach area to play on, which could be a drawback for some, when the tide is in the water is close to the pool, but the view was stunning. I had no complaints and would definitely return. Read moreGenuine Expedia guest review
"Beyond our expectations"
We were spoiled by our experience at Serenity. They were able to upgrade us to one of their sea view suites after we arrived for just a few dollars more per night. Spa was excellent, food was superb. What a pleasurable experience.Genuine Expedia guest review
"Great for Honeymooners!"
This is the Must Go Hotel for Honeymooners. The staff is super friendly, the food is exquisit and they´ve a terrific breakfast! Live Music at the Bar next to the pool, free activities like kayaking and biking. 24hs Super Gym, Spa, and all you can ask for an nice a romantic stay at Phuket. You can rent a Scooter (300thb) or a Jeep (1200thb) to go to […] the other beachs, like Patong, Karon and Kata. The only thing, it´s not so close to the tourist zone and beachs. Read moreGenuine Hotels.com guest review
Had a great stay at this hotel. It is very serene and beautiful. The room was just as promised and every morning I could see the sun rise from my balcony. My rate included breakfast and the breakfast had everything from sushi to omelets, bacon, ham, cheeses, pancakes, waffles, fresh fruit, friend rice, friend potatoes, tomatoes, pai tai, breaks, coissants, […] pastries, cereals, juices, fresh fruit...it was so wonderful....breakfast is serves right by the pool and bay. Loved this hotel....close to Phuket City and other near beaches. Definitely do the Siam elephant trek and trip to Phi Phi Island..... Read moreGenuine Hotels.com guest review
Great service. This is one hotel that I have encountered with a juicer for breakfast for fresh fruit juices. The breakfast spread was amazing and I really like the variety. I was given a small room on the first day and they immediately changed it for me on the 2nd day when room was available. Staff are extremely friendly and helpful. Although the location […] is a little far from airport, approx 1.5 hours depending on the traffic, but it is away from the hassle and buzzle of the Patong scene. It is a place for rest & relax. Read moreGenuine Hotels.com guest review
"Good quality food and convenient location"
We were surprised that a staff recognized us having dinner in the Central Festival (13km from hotel). In fact, all staff are nice. It is very relax to stay in the terrace near the pool if your room have no view.Genuine Hotels.com guest review
We could not enjoy the beach as it is always low tide and i think this should be featured as we book. It was a disappointment to us as we go to enjoy the beach. We have to pay for transport to Kata beach and Patong beach to enjoy the sea water and the white sands. I should have chosen one of the hotels there if i have known.Genuine Expedia guest review
"Great Modern Hotel at Rawai"
I stayed at Serenity Resort in October 2013 and I would highly recommend this hotel. The hotel was extremely modern and had a fantastic pool, restaurant and bar. The rooms were very large and were furnished tastefully. Out of the numerous hotels that I stayed at throughout Thailand, I would have to say that the staff at Serenity were the best that I […] experienced. They were extremely helpful and knew how to make your holiday experience the best possible. Serenity Resort also has an amazing gym and spa. Read moreGenuine Expedia guest review
Loved it recommend for couples Good for relaxingGenuine Expedia guest review
"Serenity is a misnomer."
The hotel has a nice location for a peaceful holiday overlooking the bay, the beach however is not the most attractive and looks more like a mud flat when the tide is out which is most of the day. My wife and I upgraded our room on arrival to obtain a sea view and we got a two bedroom, two bathroom apartment with a fabulous balcony.all exceedingly spacious. The […] hotel is not particularly we'll positioned if you wish to walk to shops, restaurants or markets and unfortunately the local taxi mafia are stationed right outside the hotel entrance. Taxi costs are exhorbitant and it would be far better and cheaper hiring a car from across the road for any sight seeing you may wish to do. Across the road there is also a local laundry and a 7/11 store where you can buy beer etc at about one fifth of the hotel prices. The room service menu is quite basic and the food was ordinary, the price is high and certainly not value for money. There is only one restaurant nearby called The Saigon, which is OK but nothing special. My wife and I stayed for 13 nights which was pre payed and this was too long. Breakfast was fine although a rather limited buffet, and the hotel bar which is next to the pool was pleasant enough BUT both were spoiled by constant music being played, music far more suitable for a pole dancing nightclub than a hotel with the name Serenity. If you had an early breakfast before 8 am you might miss the pole dancing thump thump but the bar had it going all day land night. Read moreGenuine Expedia guest review
"Ok not bad"
Hotel was good however location of the hotel was terrible. We were far from everything. This not a beech resort the pictures are deciving! Staff were friendly and nice and rooms clean.Genuine Expedia guest review
"Very ice close to the water,paradise"
Our holiday was very relaxing, the girls in the spa were very nice. We found the restaurant was expensive, and didn't have a lot of choice.Genuine Expedia guest review
The hotel is fantastic but the "organised" taxi outside of the hotel is a complete scam! That would stop me from returning to this beautiful hotel.Genuine Hotels.com guest review
"Nice hotel and great view"
The room is spacious, the food is delicious, the view is spectacular.Genuine Expedia guest review
"Great pool & setting looking out on Rawai beach"
This is a great hotel in a nice quiet location but still only a taxi ride from Patong and great nearby beach for swimming. The setting by the pool is the main attraction with a great a joining bar & restaurant. Although you can really swim in the sea, the pool and lounger area makes up for it.Genuine Expedia guest review
"Perfect for a quiet getaway!"
The resort was exactly what we were looking for. My wife and I wanted a quiet week away where we could bury our heads in the sand. Staying in Rawai means you'll be away from the hustle and bustle of Patong or Karon beach on the other side of the island. So if night clubs, late night bars and a different restaurant every night are your thing then i'd […] give Serenity a miss. The resort sits on a working beach, so you won't be spending your days lying on the sand. You'll be enjoying one of Serenity's many different sun loungers and pool side bar service. With ambient poolside music ranging from the relaxing to some classics it is quite varied. The cocktail menu is extensive and the food both at poolside and in the evening at the restaurant is excellent. With a mixture of classic Thai dishes and standard western fare there is something for everyone here! Often it's the small details that separate resorts/hotels and with Serenity there are plenty. With the free fruit and ice lollies at poolside, the flowers left on the bed by room maintenance and the free shuttle buses from resorts to various locations Serenity really checks most of the boxes. Downsides? Well we went during August which is in the low season and felt that if it was the high season and the resort was full/busy there wouldn't be enough sun loungers for everyone. It was half full when we stayed and there were just enough sun loungers for everyone. Read moreGenuine Expedia guest review
"Nice place to relax!"
Recommended place if you are looking for a place just to relax! The hotel room and facilities are very good, but the beach, though near, is not that good. And there is nothing around the hotel, so you need to take a cab to go anywhere!Genuine Expedia guest review
"Relaxing and peaceful"
Very good overall, I would especially recommend for couples.Genuine Expedia guest review
Lovely resort with everything you need. Staff were great and very helpful. Food was wonderfulGenuine Expedia guest review
"Hotel Management +, Hotel Stuff -"
If the stuff of the Hotel starts to have the same idea about guest support, cleaness and quality like the Management it has, the hotel could be once an excellent hotel.Genuine Expedia guest review
"Great hotel but will never stay here again"
Hotel is great and the services within the hotel is good. Unfortunately there seems to be a syndicate / gang of taxi drivers operating at the hotel, we booked a day tour with a pick up at the hotel, our tour driver arrived as scheduled however the gang of taxi drivers would not let our tour taxi leave the property, they tried to extort money out of […] us and nearly beat out tour driver up!!! The hotel washed their hands off this incident and said it had noting to do with them - Well if u want us tourist to come to your hotel it is your problem. If your holiday is for relaxation think twice before booking!!! Read moreGenuine Hotels.com guest review
all I can is that the name says it all "Serenity". If you're looking for a place to relax and just chill out, this is the best place to stay at phuket.Genuine Expedia guest review
"Close to some attractions but swimable beaches"
It was greatGenuine Hotels.com guest review
Absolutely superb in every aspect. The only thing I would change is the breakfast food wasn't anywhere near the quality of the other food served in the hotel restaurant.Genuine Expedia guest review
"Very nice hotel"
We stayed at Serenity for our first two nights in Phuket and had a very enjoyable time. Great location to see local town and eating places. Everyone was very friendly and great swimming poolGenuine Hotels.com guest review
"Serenity was just that"
A really pleasant surprise and a tranquil stay, we would definetly go to Serenity again.Genuine Hotels.com guest review
"Great hotel but a little isolated"
Ideal place to chill for few days. Unfortunately you cant' really swim from the beach but everything else is first rateGenuine Hotels.com guest review
"Serenity in the property but not in the room"
The property is as reflected by the name: Serenity. However if you wish to have serenity while you are in the room, I suggest you take the room with seaview. Reason being: I took the serenity room which is right in front of the lift doesnt give you any peace especially in the afternoon. We are getting lots of slamming doors and told that "it is like […] that in the afternoon because people were checking out". I need to clarify that he staff wasnt rude in replying but I'm not impress either. Conclusion: dont expect serenity in the afternoon or serenity doesnt come with low rates. Read moreGenuine Hotels.com guest review
We had problems from the first night we arrived, we ordered room service which did not show up until I called them again an hour after it was ordered. The food was really bad, cold and had rotten salad. I complained the next day and was told the manager would contact us. Only when we were to check out 5 days later and I refused to pay the room service […] charge the manager then came to apologize. The hotel it's self was nice our room was acceptable had a nice view of a brickwall. We kept losing power to the room and air con. The wi-fi was really bad. The most annoying thing was we booked the hotel shuttle bus to pick us up from Patong. We waited an hour and a half for it to pick us up and it never showed. I called them and they didn't know why, we waited for a while and called them again they then said it wasn't coming and we would have to find our own way back to the hotel. I complained about this relaying that if you book a service in a supposed 5 star hotel you expect it to be done. They never even tried to contact me to let us know it wasn't coming. We had a private dinner booked through the hotel for my wife's birthday which we cancelled due to their bad service. There is plenty of great hotels in Phuket which have great service, we won't be staying at Serenity again. Read moreGenuine Expedia guest review
"Great Getaway Resort"
The hotel was very nice. Great view due to the fact it is on the water in Chalong bay. Though its on the water, you cannot really swim as there is a pretty significant tide and not much in the way of beach (however I did see the odd patron go in). The only restaurant on site in delicious and offers several theme nights that make it feel new every time, […] just slightly pricey by Thai standards (as most hotel restaurants are...). Very close to Chalong pier which is convenient for the phi phi tours. Quite far from Patong, so if you are going to Phuket to party, find somewhere closer (the hotel does offer daily shuttle service for those looking to go do some shopping). For romantic getaway for couples, first rate. Value only gets only an ok rating as the roos was somewhat small for the price compared to the other 7 hotels we stayed at throughout our trip, but they had what you needed, and were clean and micely appointed. Read moreGenuine Hotels.com guest review
"Great to relax"
Serenity Hotel indeed lived up to its name. A wonderful and relaxing Phuket experience far from the maddening crowd. Excellent food and friendly and helpful staff.Genuine Expedia guest review
"Preminum accomodation in Rawai"
This was a really nice place to stay. We stayed 10 nights in a penthouse suite with Breakfast included. The location is quite (which we liked) however we hired a car at the airport so we had no problem getting around. The pool is nice. The staff are friendly and helpful. I used the gym a couple of times, it has a good range of equipment (x trainer, […] bikes, machines, weights, etc.) nearly as well equipped as my local gym and much better than most hotels. Also the wi-fi is fast and I got good connections in all the rooms, restaurant pool side etc. Front desk are very good. We booked a trip to Phi Phi islands through the activities desk that was great. We ate in the restaurant one night and had lunch in the Bar a couple of times as well as breakfast every day. The food was very good at the Serenity, prices are higher than outside but outside doesn't have the overheads so don't complain if you are worried about spending a couple of extra bucks. The beach in front of the resort is pretty but it’s not for swimming, stick to the pool or go over to Kata or Karon. We did take the resort’s sea kayaks out one day and that was fun but the tide has to be in. There’s a 7-11 across the road and a Tesco Lotus down towards Rawai beach. The laundry service from across the road was also very good and reasonably priced, we didn’t take any washing home. You can also hire a car or a scooter across the road if you want cheaper than the airport. We had a great time and cannot fault anything. Read moreGenuine Expedia guest review
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