We had problems from the first night we arrived, we ordered room service which did not show up until I called them again an hour after it was ordered. The food was really bad, cold and had rotten salad. I complained the next day and was told the manager would contact us. Only when we were to check out 5 days later and I refused to pay the room service […] charge the manager then came to apologize. The hotel it's self was nice our room was acceptable had a nice view of a brickwall. We kept losing power to the room and air con. The wi-fi was really bad. The most annoying thing was we booked the hotel shuttle bus to pick us up from Patong. We waited an hour and a half for it to pick us up and it never showed. I called them and they didn't know why, we waited for a while and called them again they then said it wasn't coming and we would have to find our own way back to the hotel. I complained about this relaying that if you book a service in a supposed 5 star hotel you expect it to be done. They never even tried to contact me to let us know it wasn't coming. We had a private dinner booked through the hotel for my wife's birthday which we cancelled due to their bad service. There is plenty of great hotels in Phuket which have great service, we won't be staying at Serenity again. Read moreGenuine Expedia guest review
"Great Getaway Resort"
The hotel was very nice. Great view due to the fact it is on the water in Chalong bay. Though its on the water, you cannot really swim as there is a pretty significant tide and not much in the way of beach (however I did see the odd patron go in). The only restaurant on site in delicious and offers several theme nights that make it feel new every time, […] just slightly pricey by Thai standards (as most hotel restaurants are...). Very close to Chalong pier which is convenient for the phi phi tours. Quite far from Patong, so if you are going to Phuket to party, find somewhere closer (the hotel does offer daily shuttle service for those looking to go do some shopping). For romantic getaway for couples, first rate. Value only gets only an ok rating as the roos was somewhat small for the price compared to the other 7 hotels we stayed at throughout our trip, but they had what you needed, and were clean and micely appointed. Read moreGenuine Hotels.com guest review
"Great to relax"
Serenity Hotel indeed lived up to its name. A wonderful and relaxing Phuket experience far from the maddening crowd. Excellent food and friendly and helpful staff.Genuine Expedia guest review
"Preminum accomodation in Rawai"
This was a really nice place to stay. We stayed 10 nights in a penthouse suite with Breakfast included. The location is quite (which we liked) however we hired a car at the airport so we had no problem getting around. The pool is nice. The staff are friendly and helpful. I used the gym a couple of times, it has a good range of equipment (x trainer, […] bikes, machines, weights, etc.) nearly as well equipped as my local gym and much better than most hotels. Also the wi-fi is fast and I got good connections in all the rooms, restaurant pool side etc. Front desk are very good. We booked a trip to Phi Phi islands through the activities desk that was great. We ate in the restaurant one night and had lunch in the Bar a couple of times as well as breakfast every day. The food was very good at the Serenity, prices are higher than outside but outside doesn't have the overheads so don't complain if you are worried about spending a couple of extra bucks. The beach in front of the resort is pretty but it’s not for swimming, stick to the pool or go over to Kata or Karon. We did take the resort’s sea kayaks out one day and that was fun but the tide has to be in. There’s a 7-11 across the road and a Tesco Lotus down towards Rawai beach. The laundry service from across the road was also very good and reasonably priced, we didn’t take any washing home. You can also hire a car or a scooter across the road if you want cheaper than the airport. We had a great time and cannot fault anything. Read moreGenuine Expedia guest review
A little off from the happening places in Phuket, Serenity Resorts otherwise is a wonderful place to stay. Its on the main road so accesibility is good, The staff was very friendly & courteous & helpful, the room was awesome, swimming pool & the restaurant was amazing, bang on the beach, amazing view, good place to spend quality time. Though a little […] far from Patong which is the most happening place in Phuket but if you have your own car it should not affect too much. Overall a wonderful place to stay & good value for money Read moreGenuine Hotels.com guest review
"Serenity Resort, Phuket"
A great hotel. The "Serenity Room", the smallest of the rooms available, is very nice and great for a short stay. Should you be lucky enough to stay longer than a weekend, I would suggest spoiling yourself by gettting a suite. The hotel pictures of the various rooms are very accurate. There is no swimming beach at the hotel, but the large pool makes […] up for that. The restaurant food is excellent! We tried just about everything that they had on the menu, and every bite was delicious! Read moreGenuine Hotels.com guest review
Fantastic Stay, staff were excellent, would definately stay againGenuine Expedia guest review
This is a fantastic resort. It's the second time we have been there. First time was 2 years ago when the hotel was just a year old. We loved it so much that we decided to come back. My advise is if you going to stay in this hotel do hire a car has there is nothing to do around the hotel. We had a very relaxing 10 days in the hotel. Could have not asked […] for better place to stay. We had a car so we were able to go to to Patong or other places quite often. The only feedback I'd like to give is that the entertainment on Sunday is really back. The guy who goes there to sing can't really sing. Get someone else who can sing the job. I do highly recommend this resort. Read moreGenuine Expedia guest review
On arrival we were given a very welcome cold fruit drink and a cold towel to refresh. The check in was fast, efficient and friendly, then we're of to our room. Golf buggy transfer! The room was lovely, very clean and spotless but it was small, the bathroom again very clean but didn't have a bath tub only shower and his and hers wash basins. No view […] either only the room in the next building. We only booked a standard room so we weren't unduly disappointed, but my husband thought he'd ask if there was an alternative. The staff were very helpful and offered to upgrade us the next day as at that time they were full. We were delighted with the solution and spent a very comfortable night in the standard room. The restaurant was beautiful, fantastic views and fabulous food. Run very efficiently and professionally. The staff were very friendly and helpful. Always interested in your day. The breakfast is superb, plenty of variety. The pool area is kept very clean and the pool guys were excellent in keeping everything smart and comfortable. You do have to be on your toes if you want a front line bed, we were never up early enough! The pool towels were always fluffy and fresh. Our room upgrade was fantastic, we had a pool villa townhouse, stunning. Our whole time there was perfect, so good inI fact we have booked to go out again! Book this hotel and you won't regret it!! Read moreGenuine Expedia guest review
"Great for Honeymooners!"
This is the Must Go Hotel for Honeymooners. The staff is super friendly, the food is exquisit and they´ve a terrific breakfast! Live Music at the Bar next to the pool, free activities like kayaking and biking. 24hs Super Gym, Spa, and all you can ask for an nice a romantic stay at Phuket. You can rent a Scooter (300thb) or a Jeep (1200thb) to go to […] the other beachs, like Patong, Karon and Kata. The only thing, it´s not so close to the tourist zone and beachs. Read moreGenuine Hotels.com guest review
A lovely resort spoilt by a few flaws but would recommend it to anyone looking for somewhere to relax. Little things like the condition of the outdoor furniture and cushions, in our unit, let down what is a great place to just unwind. The staff were very nice although a better understanding of English (at least what is on the menu's) would be helpful. The […] overall condition of the resort was excellent and it was a very relaxing time particularly in the evenings with the entertainment around the main pool area during dinner. Read moreGenuine Expedia guest review
A fantastic hotel, beautiful and quiet location, great friendly staff, my week in paradise was perfect. The events manager did an amazing job in helping me propose, I can't thank Gee enough! I will stay at Serenity again.Genuine Hotels.com guest review
"Definitely Coming Back"
Amazing quiet resort in picturesque Rawai. Away from the chaos of Patong, but still close enough to take a taxi or hire a scooter there at your leisure. The staff were polite and helpful to extremes. My only qualm was a private party that was scheduled for Thursday night, canceling the weekly Aquaterra event, that played quite loud music and took over […] the pool, bar and restaurant areas. The music was loud, but a quick phone call to reception resulted in it being turned down to a more reasonable level straight away. A perfect place to relax, be pampered and order some room service after a busy day jetskiing, paraseiling and elephant trekking in the busier (and noisier) neighbourhoods. A-M-A-Z-I-N-G! Read moreGenuine Expedia guest review
"The best serenity stay..."
TRULY!!! A serenity stay at Serenity Resort & Residences Phuket. My wife and I super love the luxurious of the room. The room is very clean, comfort, aesthetically-pleasing and it is seaview. At first, we were quite worry about the images of room shown in website may differ from the actual one. Surprisingly!!! It is exactly the same! It really peace […] us a lot a lot once we stepped into the room. Actually, we are very particular with the functionality of the room's facility. Awesome!! Our thumb up for it. The air-con is very cool. Water pressure is strong enough. Hot water is functioning well. Kitchen, shower room and etc all 100% satisfaction. The services of their front-desk staffs and the room service teams are very prompt, first class and efficiency. They are very helpful, friendly, and importantly, they... smile always. We like these smile. They really provide us a utmost hospitality there. Serenity is very nearby Rawai beach. Must visit Sea Gypsy Village at Rawai beach to buy own LIVE and fresh seafood and ask restaurant opposite to cook. Walk out from Serenity, turn left and walk few minutes down to enjoy a relaxing Thai massage just 600THB for 2 hours. Please rent a motorbike (ranging from 250 to 300THB) to travel around. Rawai beach, Kata beach, Karon beach and Nai Harn beach is just nearby to Serenity. Do not worry, their signboard is clear enough to lead you. For sure, Serenity is nearby to Promthep Cape (beautiful sunset), Kata View Point (nice scenery), Big Buddha @ nakkerd hill and Wat Chalong. Please rent a vehicle to explore around. Thanks for Serenity for our great stay there!!! We definately will come back again. Tip: Shopping at Patong. The choices are plenty and variety. Bear in mind to negotiate ok!!! Note: Serenity is a best place for mind relaxing. Beware: Taxi outside Serenity is very expensive. Read moreGenuine Hotels.com guest review
"The name spells it all."
A beautiful, secluded hotel with a stunning view of the sea. Great for couples looking for a romantic getaway. Sadly, the only downside is the unfriendly front reception girl, who does not give you the welcoming feeling. She's not too willing to help with our enquiries and made us feel like troublesome tourist. Thank goodness for the stunning view, […] we're not going to let her bad customer service attitude stop us from returning. Overall, a lovely place. Read moreGenuine Hotels.com guest review
"Serenity Resort & Residences"
Love the HUGE apartment with big bathtub, spacious living room & balcony ! wanted to even extend our stay :) but surroundings and beach is a big turnoff :( luckily the hotel has free shuttle services to town (for shopping etc) & to patong / Nai harn beaches :D in-house restaurant was above average so overall it was a pleasant stayGenuine Hotels.com guest review
my room nearly the pool and can see the beach.Genuine Hotels.com guest review
"Great Hotel with great staff!!!"
The hotel is very beautiful with very nice and helpful staff! The location of the pool is fantastic and very well maintained. The whole complex in general is very clean and perfectly maintained. I have been in a lot of hotels and this is one of the best i have ever been. The only kind of non positive point is the location of the hotel. To get to Patong […] Beach or to Phuket town you need to hire a taxi and this can get costly after a while. But for people who are more looking for a relaxing "not much activity" vacation it is a perfect place, since it is a quite area. Also families with children will have a great time staying there. All in all I would come back any time!! Read moreGenuine Hotels.com guest review
"Very relaxing for honeymoon"
Its the perfect choice if you are seeking relaxation moments.Genuine Hotels.com guest review
A great resort - first line to the beach.Genuine Hotels.com guest review
"Sourire et amabilité du personnel (sauf cuisinier"
Qualité du serviceGenuine Hotels.com guest review
フロントの笑顔やサービスは言う事無しです。それに部屋をアップグレードしてくれて、プールサイドの部屋で雰囲気や眺めも最高でした。海辺、プールサイドで食べる朝食も一層美味しく感じますし、スタッフの気遣いもとても気持ちよかったです。ホテルの立地については賑やかなビーチからバイクで30分くらいかかったところにあり、少し不便さを感じましたが、ホテル内で過ごす時間は最高です。Genuine Hotels.com guest review
"Rigtigt fint hotel"
Super dejligt hotel med fantastisk udsigt. Personalet var søde, glade og meget imødekommende. God mad, men dyr. Stranden er ikke til at bade i. Men udsigten er fantastisk.Genuine Hotels.com guest review
"Kun en overnatning"
Vi blev opgraderet til en kæmpestor 3 værelses luxus suite med stort køkken og 2 store badeværelser. 3 store fladskærmstv og fri rigtig kaffe til filterkande! Meget flot og rimeligt nyt det hele. Pool og restaurant ligger ned ad stejle bakker ved vandet det er meget lavvandet og kedeligt. Poolområdet var meget lækkert og flot. Personalet ok. Ville ikke […] bo her i længere tid. Read moreGenuine Hotels.com guest review
"Veldig flott hotell"
Flott utsikt, veldig bra service og mye merGenuine Hotels.com guest review
ชายหาดไม่ค่อยสวย การตกแต่งดี สงบ เดินทางมาพักต้องมีรถ ไม่งั้นลำบากมาก ข้อดีใกล้ 7-11 และปั๊มน้ำมัน ห่างจากหาดราไวย์ 5 กม. บรรยากาศโดยทั่วไปสงบ เหมาะกับการนอนอ่านหนังสือ อาหารอร่อย เยอะ ราคาค่อนข้างสูง ถ้าไปหลายคนคงดี สรุปโดยรวมดีค่ะGenuine Expedia guest review
When we check-in ,the receptionist just told us that we can buy the recycling bag(beach use) instead of reminding us the bag is mini bar item and will be charged if we use it.I think she misleaded us in a bid to remind us to use and make more income for the hotel.All items in mini bar was stick with a hotel label but none at the bag.Actually, we didn't […] mind paying for the bag($590 bht ).Our frustration mainly came from the damn poor attitude of one employee of house-keeping. i) no permission when getting in our room iii)no smile at all iii)poor attitude when answering our questions .We have never met a house keeping looking like that in Thailand. We have never stayed in a hotel have that charging item.We will never stay in here again. Read moreGenuine Hotels.com guest review
"Mycket bra till lågt pris"
Jag och min dotter bodde på detta hotell under nio nätter. Hotellet ligger mot den östra sidan av Phuket i Rawai. Under högsäsong så blåser det nästan alltid från öster, vilket ger en ljummen bris på denna sidan av ön. Fördelen är att man slipper mygg och det känns inte så extremt varmt. Hotellet var jättefint. Bra sängar och fantastisk service. Poolen […] ligger mot havet med restaurang och bar på vardera sidan. På hotellet finns också en SPA-avdelning som tillhandahåller massage till bra priser. Ett mycket prisvärt hotell. Read moreGenuine Hotels.com guest review
飯店服務人員親切並親自帶領至房間，也做了簡單的客房介紹很棒。房間乾淨寬敞，泳池緊鄰沙灘很棒，早餐區酒吧也都在沙灘旁，真的很適合去放鬆度假。Genuine Expedia guest review
Top class hotel with highly decorated room yet the location is far from resturants, the prices of the hotel resturant is ridiculously expensive and every attraction you order comes with additional money of transportation due to large ditance. While the hotel offers shuttle to Patong beach it's not enough and the welocmed isolation becomes irritatin […] g. Read moreGenuine Hotels.com guest review
完美的海景房 体贴的服务 观看日出和海景的绝佳平台 有小船可以划区对面小岛 非常喜欢这里Genuine Hotels.com guest review
酒店的房间超大，设施很豪华，给我们免费升级了超大套房。海景游泳池不错，适合呆在酒店里不出去。去巴东海滩很不方便，酒店只有下午五点才有免费班车到巴东。我们来回都是打车过去酒店，的士费比较贵。Genuine Hotels.com guest review
こんな素敵なホテルに滞在できて、本当に幸せでした。なにもかもがパーフェクトです。中心街から遠く、街へ出かけるには少々時間とお金がかかりますが、始め「毎日街で遊ぼう！」と思っていた私達ですが、ホテルの素晴らしさに、「ホテルから出なくていいや！」と始終ホテルで滞在しておりました。初めてのプーケットでしたが、毎年プーケットへ行く事に決定しました。むしろ、プーケットに行くのではなく、セレニティに泊まる旅行になりました。来年も絶対行きます。今からもう楽しみです。人気になって予約取れにくくなっては困ると思い、評価などしたくありませんでしたが、お世話になったので書かせていただきました。セレニティ最高。Genuine Expedia guest review
酒店服務体貼，窩心。環境相當優美，房間對外觀景很好。早餐食物不錯，但選擇較少，對外交通有点不便，但酒店亦提供免費接駁車方便客人，但班次和座位較少，希望能改善。房間最另我們滿意，相當濶大，雙房各有獨立廁所浴室，讓客人有各自私人空間，厅及開放的廚房也相當不錯，如自駕遊客人不防一試。下次會再來。價錢相當合理Genuine Hotels.com guest review
最高に良いホテルでした。ただ交通の便が悪く街に行くのにタクシーを使わないといけないのがちょっと残念。それ以外はパーフェクトでした。Genuine Expedia guest review
"The best hotel I have ever stayed!"
Serenity resort and residences Phuket is one of the best hotels in Phuket. Good rooms, good view, good staff, good breakfast/lunch/dinner, good pool...everything is great! Especially very friendly staff made our stay more comfortable. I make sure to stay here again!Genuine Expedia guest review
ホテル周辺にコンビニくらいしかないので、 食事をするところがホテルのレストランしかない。 故にホテルでのんびり一週間ほどならいいが、それ以上の滞在は退屈。 昼・夜、同じレストランだとさすがに飽き飽きした。 しかし、ホテル自体は大変いいホテルでした。 部屋のソファとベッドは腰がいたくなるのがたまにきずでしたが。 ホテルの前から船でコーラル島に行けるのは楽。Genuine Expedia guest review
妻、子供3人とプールレジデンスに3泊しました。とにかく毎日プール三昧。部屋のプールからそのままビーチへアクセスでき、最高の気分でした。周辺環境はタクシーをフル活用でしたが、部屋にキッチンもあるので家族でゆっくりリゾート気分を満喫したい方には最高です。Genuine Hotels.com guest review
"Flåtta bad och goda sängar"
Det var bra , vert pengeneGenuine Hotels.com guest review
Hot water is not stable. Minibar is bad ventilation. Wifi is very poor. Mattress and pillow is old. Day curtain and sheer is bad smell.Genuine Hotels.com guest review
"Fantastiskt fint hotell"
Jättefint och trevligt hotell med perfekt service och superfina rum mot havet. Kan varmt rekommendera detta hotell.Genuine Hotels.com guest review
"Nice room, but overal hotel is not so good."
I wanted to do this review in Dutch, but i think in English it will be more beneficial to other people! Room was okay and the fitness center was satisfying. It's open 24/7 The staff is not so nice in general. English is very bad! Food too expensive and not so good. Location of the hotel is very bad! Breakfast, not so much choice. For example: i wanted […] an omelet but i dont eat pork. They prepare it in the same pan! I don't think that's so professional. Nothing to do in the enviroment. You need to go to patong or kata. We rented a scooter for 200 bath per day, because the taxi in front of the hotel is like a MAFFIA!!! Only to take you to Patong they charge 700 bath! And to the airport 1000! The hotel itself charges even 1300 bath to the airport! They must really be ashamed ask this price to the guests. I do not recommend this hotel to other people!!!! By the way: i booked this hotel especially because they offered free wifi. But the conmection is terrible! After complaining about it they didn't offer to do anything about it! Read moreGenuine Expedia guest review
"โรงแรมเหมาะสำหรับคู่รัก เงียบสงบ วิวสวย"
ทำเลดี ติดทะเล วิวสวย ห้องพักสะอาด เงียบสงบ เหมาะกับมาเป็นคู่ หรือ ครอบครัว แต่ห้อง Standard ไม่มีอ่างอาบน้ำ แต่โดยรวมดีมาก พนักงานบริการดี มีรถรับส่งภายในโรงแรมGenuine Expedia guest review
Overall good but the beach is not very niceGenuine Hotels.com guest review
"Nice hotel but the beach is not very nice"
Overall hotel services is excellent!!Genuine Hotels.com guest review
偏南方，遠離市區。附近環境一般，但比較清靜。性價比高，但一定要租到較近海邊的房間才有好的景觀，因為園景只是一般。Genuine Hotels.com guest review
Simplesmente Perfeito!!! Pra quem quer descansar, sair do agito de Patong Beach, este é o local ideal!!! Os apartamentos são enormes, fiquei numa cobertura com 2 quartos, sala de jantar e estar, cozinha e uma varanda enorme e ainda tinha um terraço no segundo andar... Quero voltar!!!Genuine Hotels.com guest review
ホテル自体は全く問題なく、非常に快適でした。料金もリーズナブルだと思いますし、長期滞在やゆっくりするならオススメです。ただ、いろいろな観光地などには少し遠く、1日に２，３箇所回るとしんどいです。・カロン・カタに行くなら、観光は1箇所くらいで秋良したほうが疲れません。プーケットタウンも以外と渋滞する為、半日以上かかると思っていた方がいいです。Genuine Hotels.com guest review
"Magnifique hébergement environnement sans intérêt"
Pour ce qui est de l'hébergement c'est magnifique. Pièces spacieuses, mobilier confortable, grand balcon, décoration de bon goût et propreté impeccable, cependant, il n'y a pas de plage! Oui on voit la mer, mais c'est de la boue à marée basse et il n'y a plus de plage du tout à marée haute!...De plus, le rivage est sale et nauséabond... l'hôtel est […] loin de tout et attention, les taxis sont voraces et ils vous attendent de pied ferme!.. L'hôtel propose un service de navette pour la plage mais il vous amène à 10 H pour revenir vous chercher à 16:30H...C'est long! Pour Patong, la navette part à 17H et revient à 22H. Quant au transport en commun, il n'existe pratiquement pas. Phuket est bien différent du reste de la Thaïlande et vaut mieux choisir une autre destination pour les beautés de la plage et les facilités à voyager. Read moreGenuine Expedia guest review
レストランが一つしかなく 外に食べに行くところもなく不便でした。 ホテルの前のビーチで泳げないので プールはもっと広い目がよかった。 部屋は奇麗で広くてよかった。しかし古いのか取っ手が取れたりした。Genuine Expedia guest review
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