convenient hotel. Small enough and also big enough. Gave you a very personal feel. Very comfortable and large rooms and bathrooms. Service at the breakfast cafe slow. Very polite staff. Would definitely stay again. Restaurant was lacking. Felt it could have had a better menu. Not elegant .Genuine Hotels.com guest review
"Five Star Hotel, One Star Parking!"
The hotel was very good, rates were excellent given the hotel's extremely good location. Rooms are a bit on the small side specially compared to the huge bathroom! I would definitely recommend if you are taking taxis. The hotel's Valet Parking is HORRIBLE, it's just a nightmare! Everyone was very mad at the valet service and most of the time just got […] desperate and took a taxi! You should probably be willing to spare 30-45 minutes to wait for your car. They supposedly have a system where you text before and the bring your car but it doesn't work! That's the only reason why I wouldn't go back! Read moreGenuine Hotels.com guest review
Spacious room, great facilities (especially the spa) and helpful staff.Genuine Expedia guest review
"An apartment building more than a hotel"
Awful experience. In 4 days I had 3 rooms. The first was extremely noisy (located in front of Brickell), the second was in front of a duct that had an unbearable garbage odor. The valet parking is extremely slow (25 minutes to get a car) and few personnel to help the guests. The price/quality ratio of this hotel is very poor. Considering the high the […] price of this hotel I truly recommend to explore other options. Read moreGenuine Expedia guest review
everything is great.Genuine Expedia guest review
"Dated and overpriced"
The hotel staff was nice and very helpful but the room's decor and feel of this hotel was very dated. I admit that I chose this hotel because it was one of the lower priced options in the area where I needed to stay but in retrospect I would have stayed somewhere different for the few extra dollars. Another thing that I found annoying was that they […] hotel put a $150 hold on my credit card when I checked in. I was there for one night and they need a $150 hold on my credit card? How much mini-bar food do they think I can eat. The final disappointing aspect of this hotel is that it was loud. There is a club on the first floor that seemed to take over the place on the Friday night I arrived. Read moreGenuine Expedia guest review
I stayed in a one bedroom water view suite last week for my wedding anniversary, and honestly expected a little better. The furnishings were worn which was very surprising because the building is only a few years old. The hotel only takes up the first 15 floors of the building and doesn't face Biscayne Bay. My water view was actually of the Miami River […] and the high rises on the other side. So so for a 4 star hotel. Read moreGenuine Hotels.com guest review
"Always a good Option"
The staff really helpful and kind. The thing i didnt like is that The suite I stood lást time was bigger and it looks they didnt clean up as well.Genuine Expedia guest review
"Very nice eclectic hotel"
Loved everything about this hotel. Decor was beautiful and the staff were very nice. For the price of the room, I would've expected a more comfortable bed though. Overall, very nice and would stay there again.Genuine Expedia guest review
This hotel in weekends nights its too noisy and the hotel staff didn't care. They have a big night club, so on weekends nights the hotel turns into a BIG NIGHT CLUB. Very noisy and VERY insecure.Genuine Expedia guest review
"Style and Class in Downtown Miami"
Stylishly gorgeous hotel in the heart of downtown Miami, a quick cab ride to South Beach. Beautifully decorated throughout, especially the pool and spa facilities. My only complaints were a lack of turn down service at night, and a clearly broken (though still operating) hair dryer in the room.Genuine Hotels.com guest review
Hotel is very nice along with pool. However details like air vents were dusty along with the lamp and lights in room. Overall hotel is well worth price. However they need to pay attention to maintance details. There was a hole in one wall and in the back of the bathroom sink it looked like someone half fast installed it ..along with it looking dirty. […] Stayed in the one bedroom condo suite. Read moreGenuine Hotels.com guest review
"Fashionable, excellent pool"
Exceptional pool experience. Very spacious and relaxing. Incredibly comfortable bed.Genuine Expedia guest review
"Great hotel, perfect location."
My two daughters surprised their little sister with a birthday reunion with her out of town college friends. They booked a suite for one night. They got together at the hotel and went out to dinner and a club in South Beach. They still had the energy to go to Club 50 at the hotel to end the night. The suites are gorgeous and very spacious. The pool […] was the highlight of the next morning! Read moreGenuine Expedia guest review
This hotel is the best that we have stayed at. The pool, spa, and work out room are awesome. The decor in the suite that we stayed in was absolutely beautiful and inspiring. The hotel staff were friendly. My only complaint is that we booked this room specifically for the kitchenette that was described but when we got to our room there weren't any kitchen […] utensils (plates, forks) and the stove top did not work which I can only assume the hotel knew about because there weren't any pots or pans. I called the front desk to ask for some basics and they brought up one pot so we had to buy disposables at the store. This was important to us because we have been traveling a lot and wanted a break from going out to eat. I also called the front desk because the pull out couch did not have any sheets, pillows, or blanket and asked for an extra blanket for the bed and they sent sheets and pillows but no blankets so we had to call again. I really do not like to complain about things so I gave up on the kitchen stuff after the three calls that I made. Read moreGenuine Expedia guest review
I satyed for one night... Expensive...The location is great.. The room was ok. The staff excellent.Genuine Expedia guest review
"Nice downtown hotel"
Can't say anything bad about this hotel, comfortable and beautifulGenuine Expedia guest review
Good: This hotel is beautiful, inside and out. The pool area is very large and has several beds with a great view of the bay. The spa is gorgeous and has marble throughout. Rooms are nice. Bad: Can't get into the club / lounge on weekends if it's busy. Front office staff tell you to just show your room card and you can get right to front of the line. […] I tried twice, went back to the front office staff and said even with my card I couldn't get it. He didn't try at all other then saying "Well, it should work." I told him it didn't and his reply was "Well, I guess it's just up to security then". No effort to please guests who paid good money to stay at the hotel.. guess they didn't want anymore of our money. Read moreGenuine Expedia guest review
Loved this hotel and the service is above all others. We will definitely stay there again.Genuine Hotels.com guest review
Excelent hotel with nice pool and nice staff. Recommended.Genuine Expedia guest review
"Beautiful hotel with a beautiful view."
My boyfriend and I went on our first vacation together. It was my idea of a vacation from the beautiful room to the view from the pool. The concierge recommended a restaurant down the road that was incredible. Overall the experience was great!Genuine Expedia guest review
"Bit of a let down."
Room had a very bad musty smell, mostly inside the two closet/dressers inside our 1 bedroom suite. We had alerted the staff but no solution was found. The rate given on "room cleanliness" was due to that fact but as far as the actual housekeeping part it was spotless. The hallway leading to our room on the 12th floor also had a strange pungent smell. […] The feeling was the whole floor wasn't used for a long time and our room hadn't been occupied for a long time too. The car valet area is always very disorganized and to my surprise (wasn't told about it till arrival) they charge, even for guests, a $36.00 daily fee. Read moreGenuine Expedia guest review
"Best hotel Ever"
This is the best hotel ever. The area is beautiful and quiet. There are restaurant near by and they're great. Starbucks is not too far. They have 2 beautiful pools on the 15th floor and the view is amazing. The night manager Claudy is very nice and helpful. The room was clean and beautiful. This hotel is a beauty. 15-20 mins away from the beach, 5 minutes […] away from the arena. I stayed for 4 nights and I didn't want to go back. Loved it ❤❤❤ Read moreGenuine Expedia guest review
Loved it! Great location and great hotel overall :)Genuine Hotels.com guest review
Great Hotel, incredible rooms, the bed rocks and the balcony has a great view unless you expect a full view of the ocean or anything like that... you'll get a great view of the downtown Miami area. My only concern was that each type of area within the Hotel had specific Dress Codes, I was on a 3 day travel and had just the necessary clothes, I avoided […] the hassle of being put off on any of those areas. I called the review Millionaire trip as I got to see a Ferrari and a Maserati while waiting for my car on the Valet Parking. Living in a 3rd world country I don't get to see those cars very often :) 7 miles from the airport, 10 miles from the Sun Life Stadium through I95. Great Location. Read moreGenuine Expedia guest review
"Beautiful, but very trendy"
The Viceroy Miami is a beautiful hotel with luxury to spare. Eos Restaurant on the 15th floor was nice and the staff was very welcoming. The staff at the front desk was cordial but you could tell they judged people who didn't look like they fit in. Basically it's a very trendy area and hotel, so they are used to dealing with flashy people. Aside from […] that, my biggest issue was the expensive mandatory valet fee, but as I said, that's expected of the area because almost everywhere you go there requires valet parking. Overall, it was a good experience and I loved our room. Everything from the design and materials used were high quality. Read moreGenuine Expedia guest review
This hotel was fantastic from the service upon arrival to the quality of the room. I would highly recommend it to anyone looking for a luxurious place to stay in the Miami area.Genuine Hotels.com guest review
"great hotel..only 1 problem..."
Would give 5 stars if had free wifi. I expect hotels of this caliber to always offer that.Genuine Hotels.com guest review
The Viceroy is my favorite hotel on Brickell. The pool is great, the staff is very friendly, the rooms are beautiful,Genuine Expedia guest review
They don't have a porter. Water leaks from a shower room to a floor while taking shower. A house keeper came after 6pm. A person at the front desk was not friendly. The only thing we were satisfied with is the design of the interior.Genuine Expedia guest review
"Absolutely splendid and artistic hotel!"
What a beautiful property! It was a perfect stay. The staff was friendly and the restaurant was excellent. I had a wonderful meal both at the restaurant and from the room service. I was also told that the roof top club is the place to be in Miami. Overall it was a perfect stay!Genuine Expedia guest review
"Nice hotel near the American Airlines Arena"
This hotel is excellent value for your money especially if you are going to catch a heat game.Genuine Expedia guest review
100 yard pool on the 15th floor is awesome. Includes a hot tub the size of a pool as well. Beautiful art throughout. Rooms are spectacular. Only downer was snotty guys at door of club 50 which would not let us in because my wife didn't have heels. Other then that the staff was great.Genuine Expedia guest review
"Luxurious Hotel with Excellent Customer Service"
The hotel has the most comfortable beds I've ever encountered in a hotel. They exceed their service to their hotel guest. The quality id service is superb. I highly recommend this hotel. The hotel amenities are luxurious. Their heated pool is one of the most beautiful I've ever swam in. The view from the pool deck is fabulous. They also have a club […] is on the 50th floor and the music and atmosphere is fantastic. Five Star Hotel!!! The location is great, near restaurants and a couple miles away from downtown Miami and Miami beach. Read moreGenuine Hotels.com guest review
I stayed at the Viceroy Miami for a few days early May 2013. I really thought the hotel was very nice and clean.The only down side to this hotel in my opinion seems to be the lack of valet personnel. I have NEVER stayed at a hotel where valet took forever to get my vehicle.On one occasion there was an older gentleman standing at the valet podium looking […] at some paper work and I spoke to him and he never looked up and acknowledge me. I had to go find some one else to help me because he apparently was took busy to help me or direct me to someone else.. It seems to be a lack of organization with in the valet department. I miss placed my valet ticket one day and gave them my vehicle information and my name on lie 15 minutes later they brought me a car but it wasn't mine.... The hotel has a very nice infinity pool, unfortunately closes at 7pm that is super early I would think that it would at least stay open to 10 pm, but I guess they have their reasons. Overall, I was very satisfied with the hotel and would recommend it to others. I would consider staying there again next time I visit Miami( hopefully by then there will be more valet workers!!!! Read moreGenuine Expedia guest review
"Very restful and rejuvenating"
Hotel staff were very friendly. Spa was luscious- great facial by Maru. Rooms was modern with pleasing design and comfortable. However, my only request is why can't hotels build noise proof rooms. Overall, great. I'm going back.Genuine Expedia guest review
Overall, the Viceroy was exceptional. I look forward to returning in the future.Genuine Expedia guest review
"Florida in a capsule."
Convenient to have fine eateries with fine views and a complete Florida vacation including roof top pool in one place.Genuine Hotels.com guest review
"Not yet 5 star"
The hotel has very modern decor. The pool area is great. The gym facilities are nice. Room service is good. However the service in the restaurant was poor. They were very understaffed. Even though there were not a lot of patrons, it took a long time getting a seat. I couldn't get a menu right away. Getting waited on took forever. I almost left. It was […] not a five star performance. However I had tickets to the Sony tennis and the hotel is close to key biscayne. It is a nice neighborhood and good for jogging if u like to jog. Despite poor service in the restaurant I would still recommend it. The service needs a little help to make it a true five star property. Read moreGenuine Expedia guest review
"Great Family time in Downtown Miami"
Amazing view of the bay and downtown! Beautiful room! Great service. Sleeper sofa was not good quality or comfortable.Genuine Expedia guest review
"Deluxe Accommodations in Downtown Miami"
The hotel itself is great. Rooms are trendy and comfortable. Surrounding location is super for dining, after-dinner entertainment with the Brickell restaurant/bar complex within an easy 10 minute walk from the hotel. Trulucks restaurant has excellent food, wine list, piano bar and a congenial staff & clientele. The fitness club is first class, but a […] little complicated to get to since you have to go up to the roof where the pool is, walk outside about 100 yards to the entrance to a condo highrise, then go down a floor in that high rise to reach the gym - it's not the hotel's gym. Still, the views from the pool level rooftop are great and it's nice to get some fresh air up there. Would highly recommend it and would return. Read moreGenuine Hotels.com guest review
Hip. Great location in Brickell. Excellent value. Huge room and bathroom.Genuine Expedia guest review
Had a great stay at the hotel! Was a little disappointed with the room itself...was a little dated and the decor was kind of off. Everyone at the hotel was so nice and friendly and we really felt like we were cared for. The pool is AMAZING! I would recommend the hotel for the pool alone. I was disappointed in the valet service. It is roughly $35 a night […] and there is no self park option available. Also the valet ripped the door handle straight off of our car and claimed that it was already that way and refuses to pay for it which is not cool. Also the restaurant menu had pretty limited options. If they just got rid of the valet issue I would definitely recommend a friend to stay at this hotel but ONLY if they received the same discounted rate as we did. I wouldn't have paid a dime more. Read moreGenuine Expedia guest review
"Never again, I can get treated like dirt for free!"
If you aren't a "regular", don't bother. Not customer friendly, maybe not for Expedia customers? Front desk clerks were not helpful, almost degrading. When i asked a question it was like i was a bother. Too expensive to be treated like that. Complimentary "Mercedes Benz experience"...what is that? Find out for yourself since the staff won't tell you. […] Pool, fitness center? Again, find out for yourself. Read moreGenuine Expedia guest review
"Best hotel in Miami"
Excellent experience with Viceroy. One of the best hotel i have ever stayed in in my life! Great location, close to everything, their free shuttle service with Mercedes is very convenient and high quality.Genuine Expedia guest review
"Gorgeous, modern hotel on the water."
Gorgeous! LOVE the spa!Genuine Hotels.com guest review
"A beautiful oasis"
I was looking for a hotel during a conference, having missed out on the conference hotel block. It proved very difficult to find available rooms, as it turned out to overlap with a major music festival nearby. This led me to be willing to go into a higher price range than I ordinarily would for this kind of travel. This hotel proved to be very well […] worth it. This place is a gem! Very nice, friendly, helpful staff... Beautiful facilities... A memorable hotel stay. Read moreGenuine Hotels.com guest review
"Good Location and very stylish!"
Very clean and stylish hotel. The pools are amazing. Convenient location. Expedia Elite VIP...meh.Genuine Expedia guest review
Ill keep it short. Paid $400 a night. I already have a great view and a wonderful house. Was looking for exceptional service and was very disappointed. Very unprofessional. Coffee machine was broken and it took them 36 hours to fix it and still charged me for coffee. I know it's midiscule but when service is my #1 priority and paying $400 a night, I […] expect perfection. But instead I got sub-par. The suite was nice and clean and so was the view. Read moreGenuine Hotels.com guest review
"Great for lovers"
The staffs were very helpful and friendly. Our stay was superb and I would return many many more timeGenuine Expedia guest review
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