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Crowne Plaza Resort Mazatlan, Mazatlan

3.5 stars
Calzada Sabalo Cerritos 3110MazatlanSIN82100Mexico, ‏‎800-491-6126
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Good3.6 / 5
WiFi
Good internet service
Food
Delicious food
Room
Room is not nice
Location
Location is inconvenient
73See all 73 Hotels.com reviews
From 294 reviewsTripAdvisor Traveller Rating

Crowne Plaza Resort Mazatlan, Mazatlan

Hotel Info: ‎866-539-8117‎

from $94
  • Junior Suite, Non Smoking
  • One King Bed, Non-Smoking, Accessible
  • Luxury Suite, Oceanfront
  • Room, 1 King Bed, Non Smoking
  • Junior Suite, 2 Double Beds, Non Smoking
  • Honeymoon Suite, Non Smoking
  • Honeymoon Suite, Oceanfront
  • Suite, Multiple Beds, Non Smoking
  • Junior Suite, Ocean View
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is Noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

  • Free valet parking

Other information

  • Smoke-free property

Also known as

  • Crowne Plaza Mazatlan
  • Crowne Plaza Resort Mazatlan
  • Crowne Plaza Mazatlan Hotel Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 17 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for MXN 25 per night

Breakfast costs between MXN 120 and MXN 180 per person (approximately)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Beach towels
  • Pool umbrellas
  • Steam room
Working away
  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms 3
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Crowne Plaza Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Guests under 17 years old are not allowed in the spa.

Dining

Bistro - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Bistro Terrace - Overlooking the pool, this sushi bar specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Recreation

On Site

  • Fitness facilities
  • Steam room

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Crowne Plaza Resort Mazatlan, Mazatlan’s small print

Also known as

  • Crowne Plaza Mazatlan
  • Crowne Plaza Resort Mazatlan
  • Crowne Plaza Mazatlan Hotel Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 17 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for MXN 25 per night

Breakfast costs between MXN 120 and MXN 180 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 73 reviews

Crowne Plaza Resort Mazatlan, Mazatlan
Poor1.0 / 5
Sad stay...
Crown plaza was a disappointment, the lack of service, cleanliness and care was extremely upsetting. I stay at crown for two night, non of those night the hotel had hot water, the pool wall had oils stains from tanning oils, the drinks were served in plastic cups and when the water finally was back up to service it was unsuccessful
Romance trip
Crowne Plaza Resort Mazatlan, Mazatlan
Excellent4.0 / 5
The views are killer...
Poorly cleaned restrooms. I think houskepoers do not know how to clean up. Pillows were stinking so bad I threw them on the floor, they would put hem back on the bad every day! How could they not smell it??? We spent very little time in the room thou. So the views ️outside are enough to enjoy the place a lot
6 night family trip
Crowne Plaza Resort Mazatlan, Mazatlan
Excellent4.0 / 5
hotel review
Our stay was really nice we really enjoyed the hotel.
3 night romance trip
Crowne Plaza Resort Mazatlan, Mazatlan
Good3.0 / 5
Nice Hotel but too far from everything
This hotel is nice, some parts look very modern but other look dated.... Overall it was OK however its too far from everything, I"m not talking about clubs (our trip was not intended for partying), but everything restaurants, shopping areas, malecon.... I guess that if you have a car its fine if not then try a hotel in the old Mazatlan or in the zona dorada.
2 night trip
Crowne Plaza Resort Mazatlan, Mazatlan
Excellent4.0 / 5
Good hotel, but far.
Need to take a Taxi to get to a restaurant if you don't want to keep eating at the only restaurant at the hotel. The staff is great! The beach view is perfect.
1 night business trip

See all reviews

Crowne Plaza Resort Mazatlan, Mazatlan

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