"Extremely small room"
Some of the furnishings were pretty dated, and room was extremely small. Shower was weak; bathroom was really tiny.Genuine Hotels.com guest review
"Nice surprise with a perk"
It's a bit of a walk from the subway, but it turns out that the hotel has a free shuttle service than runs regularly to a few select spots (the subway being one of them). Be warned that the shuttle fills up fast and leaves on time (or early). Even the staff suggests arriving around 15 minutes early to get a seat. The hotel itself is very nice. The rooms […] are surprisingly big, though closet space is limited. The only negative is that there are only 2 elevators, so expect traffic getting to and from your room. Other than that, very friendly and helpful staff. Read moreGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for your review and we’re glad to know that you have enjoyed the services rendered from our professional team. The nearest Olympic station is within around 4-min walking distance from the hotel and the daily complimentary shuttle service runs multiple destinations in order to bring out guests to the hot spots around the city. There are three elevators in full operation at the hotel indeed and guests can always approach our 24-hour on duty guest services manager if any assistance required. Once again, thank you for staying with us and we look forward to serving you in near future.
Great hotel, friendly staff. I also liked the furniture and the overall design of the hotel. Rooms are very cool, bed is extremely comfortable and the view from the room is great as well. The internet is sometimes slow, which can be annoying. The treadmill in the gym didn't work when we first got there, but when we returned 10 days later it was already […] fixed, which I very much appreciated. Read moreGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) It’s our great pleasure to learn that you are happy with the warm hospitality from our team and the comfortable bed in guestroom. Our mattresses are imported from the renowned brand Simmons to ensure our guest the best quality of sleep. All our guestrooms provide 100MB ultra high speed internet services for a smooth surfing experience, guests can approach our 24-hr on duty guest services manager if any issues found in the rooms and they are delighted to offer immediate assistance. We do schedule regular check on all our guestrooms and facilities in the hotel and ensure they are upkeep in good condition for guests’ use, I look forward to welcoming you back to enjoy our facilities in the gym soon!
"A decent hotel"
I stayed in Cosmo Hotel Mongkok this summer. I chose this hotel because it was advertised to be closed to the MTR stations. Actually, it takes about 15 min. to walk from the hotel to either Olympic or Mongkok MTR station. I won't call it convenient because it is not easy to find the way to the MTR station without a detailed map. When it rains, the travel […] time will be much longer. I wish the hotel would have shuttle buses to the Mongkok MTR every 30 mins than 1 hour. It is hard to take advantage of the hotel shuttle service. Overall, the hotel staff were professional. They answered all the questions I had for them: from laundry mat location to even where to make copies and print photos. They were very helpful in getting a taxi for our travel back to the HK airport. I like their timely response and services. The linen was clean. However, the carpet was not. I could clearly see the worn out dirt marks on the carpet. The single bed room I stayed in was small. The space is about 50% of a single bed room in HK hotels at the similar price level I stayed last year and this year. The complimentary internet speed was OK. The supermarkets, local restaurants and convenient stores across the hotel provide easy access to daily personal and food supplies. The bottled water provided by the hotel was sufficient. If travel time is not an issue, I would consider this hotel again. Read moreGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for your review. It’s nice to know that you like the services rendered from our professional team and the neighborhood of the hotel where you could find an array of local cuisines and access to groceries that all you need easily. In case there’re any queries on finding the way to the nearest Olympic MTR station, guests can always approach our concierge team in the lobby and they would be happy to show you the directions. Guests can also take public transports including buses and mini vans travel to various destinations around the city and the stops are just nearby the hotel. Regarding the shuttle service, it runs more rounds in the morning during rush hours to accommodate the higher demand and we noted your comment and will revisit guests’ demand in order to provide efficient shuttle service. The hotel comprises of five room categories sizing up to 42 sq m for a more spacious selection. We also note your comment on the worn out marks on the carpet, our housekeeping team does schedule regular check and clean up in the rooms to ensure the cleanliness for guests’ stay. We hope to welcome you back soon!
"Warm friendly Hotel"
I had a wonderful stay at the Cosmo Hotel Mongkok. The staff were very accommodating and friendly. The location was perfect and easily accessible to everything. The Hotel shuttle service was punctual and convenient with points of drop off and pick-up. I would stay there again and recommend it to others.Genuine Hotels.com guest review
"Convenient location, crampy rooms"
I had booked an apparent higher class of room with lounge access, after staying in their std rooms earlier. Surprisingly these rooms were equal in size and very small at a higher price. Staff at reception, cleanliness is decent, but the rooms are really too small to breathe. And the big shock came this time with the breakfast. The chefs at the egg station […] are so rude, you at times want to simply leave without eating, and i even did that once. You ask for egg white, they refuse... you ask for well done, they refuse... you ask for egg at 10 (official b/f time is till 10:30) and they reply "you are not my boss and i cannot keep waiting to server you". And if you ignore all this, they will throw the egg on your plate as it they are throwing garbage out the door! I would have still rated this hotel a 3.5 in all, but for the breakfast experience. Read moreGenuine Hotels.com guest review
"Nice Hotel but rooms a little compact.."
This was a nice hotel, close enough to MTR and very easy to catch a taxi out front. The room was a little small but when in HK your probably not going to spend much time in it anyway. Rooms were very clean and the staff was very easy to get along with as well as helpful. Not any cons but you should get along well with the person your staying with.. […] . Read moreGenuine Hotels.com guest review
"Good but not great"
Pluses: free internet with good speed, good shower, free shuttle to metro, pillows Minuses: very small room, short bed (I'm 5-9 and my feet hung over the end of the bed), A/C kept running even after target temperature was reached, no drawers or shelves to store clothes, breakfast buffet wasn't worth HK$100 One small thing ... I took the shuttle bus […] from the airport, and the driver announced the hotel as "Cos-oh-mo" rather than "Cos-mo." It took me a minute to realize it was my stop. Read moreGenuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for leaving as lines. Cosmo offers 5 different room types for selection with room size between 18 to 42 sq m. with our suite and family room spacious enough to fit in 3 and 4 guests respectively. Our beds are from the worldly famous Simmons brand and all measurements adhere to the international standard. All air-conditioning in the room is adjustable independently and if any assistance is required, please do not hesitate to contact the housekeeping team. We have a hanging area for even the standard rooms and even walk-in closets in suite and family room. The breakfast service includes a variety of western and Chinese taste most suitable for different taste buds. On the other hand, we will reflect your comment regarding the airport coach driver to the company direct. Thank you for letting us know you love our free WiFi service and that it has made your stay even more pleasant! Do book us online again to enjoy this service on your next return!
"Can be cheaper... Free wifi only at lobby"
Is goodGenuine Hotels.com guest review
"Great place to stay and close to sites."
Hotel was excellent. A bit pricy on the resterurant but excellent food. Only suggestion is the hotel needs to know more about the sites. They did not have information on the big bus tours and drivers did not know what the laser night lights at the harbor that goes on every night at 2000. Shuttle service a plus!Genuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) It’s good to learn that you like our location and reckon we are central to all. Nice to know you think the free shuttle bus is a helpful tool as well. The Italian restaurant serves sumptuous cuisine with good service. In fact, our concierge team is well-trained of most product knowledge and is helpful with recommendations in general. Information update is done for the concierge team on a regular basis too. Yet thank you for your valuable comments and we will work even harder on rendering outstanding service to our hotel guests. Thanks and hope to see you again soon!
"Excellent 11 days in Cosmo"
cosy room. clean and nice. and new! tons of shops and food right below the hotel. short walk to Olympic mtr. i stayed for 11 nights, and loved the hotel. when i go back to HK, definitely will return.Genuine Hotels.com guest review
"Nice hotel in Mongkok"
Hotel is nice, rooms are clean and updated though they are really small. Small like the bathroom is less than a foot from the bed and is partitioned by half smoked glass. Staff is really nice and at least some speak english well enough to answer your questions. 5-10 minute walk to the subway though cabs are super cheap. Would stay again.Genuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thanks for writing about us. Our rooms feature a room size from 18 to a spacious 42 sq m. able to accommodate up to 4 guests. The frosted glass is a stylish design to maximize the space inside the room. In fact, we also have other room types which their bathrooms are equipped with a wooden door. All our service staff are professionally trained and speak fluent English, Mandarin and Cantonese. The hotel is a 4-min walk to the nearest subway station while we also provide free daily shuttle service to Mong Kok (subway / Langham Place Mall), West Kowloon (Elements / Airport Express Line Kowloon Station) and Tsim Sha Tsui (Canton Road / Harbour City). For certain our Concierge team will be helpful with flagging down a taxi anytime of the day. Hope you will come back to use soon!
Friendly hotel staffs. Very professional through out my 3 days stay from May 1 to May 4th. Only down side was limited sitting room for Cosmo hotel bus shuttle and I was unable to board the hotel shuttle bus on three separate occassions. Hotel room space very tigh for travellers with large luggages.Genuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) It’s nice to hear that you find our hotel staff friendly and professional and hope that they have made your stay a very pleasant one. In fact, we have 5 different room types that feature various room size between 18 to 42 sq m for selection with our Suite and Family Room spacious enough to fit in 3 and 4 guests respectively with ample space for luggage storage. Our free daily shuttle bus is a 28-seat coach serves on a first-come-first-serve basis and we usually suggest our guest to reach the lobby 10-15 minutes before the departure time ensuring a seat. Anyhow, there are also other convenient means to reach Mong Kok, Tsim Sha Tsui and West Kowloon (within 10-15 minutes) while our Concierge staff will be pleased to assist. As a matter of fact, the air-conditioning was under maintenance work during your stay period yet the work is all done completely by now. So on your next stay with us, you will experience cool air upon arrival. See you soon!
Far away from the main areas .below average room and lobby area. Nothing like what I expectedGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Cosmo Hotel Mongkok is amid Mong Kok and Tai Kok Tsui and only a 5-8 minutes’ walk to centre of Mong Kok and Nathan Road. To make distance shorter, the hotel provides free shuttle service to multiple stops at Mong Kok, Tsim Sha Tsui and West Kowloon. All 142 rooms are smartly designed to ensure space and stylish décor, infused with practical amenities and most of them enjoy an open city/mountain view. Our lobby features floor-to-ceiling glass wall presenting a bright environment and it is also a place with free WiFi accessible.
Good service but room had a smellGenuine Hotels.com guest review
This hotel locate at a busy street very convenient. The staff are very nice and helpfulGenuine Expedia guest review
The room was very nice, but small. It was perfect for one person. Two people would have trouble moving around, but that's probably OK if you don't plan to spend much time there. My room had a double bed, but it was short. I'm 6-feet tall and my feet hung over the end. The breakfast buffet had an OK selection, but it was good for the amount paid. I've […] had better buffets in Hong Kong, but at double the price. The hotel is less than a 1-mile walk from the Ladies' Market, so plan to do some shopping. Walking to the market was a great way to see the city and find local food. Read moreGenuine Hotels.com guest review
"cleanliness and room size"
We have a special situation that our family member is very ill in Hong Kong but due to other medical appointments we need to have some flexibility on changing changes without penalty but you do not offer this which is very unreasonable. We stayed at Cosmo Hotel in Hong Kong between Mar 16 until Mar 28 but not pleased with the room size, too small and […] have fleas in the room even after changing 2 to 3 times. Read moreGenuine Hotels.com guest review
"Family traveling in HK"
We booked the family room months in advance because was one of the larger rooms at a great value. while travelling HK with a 4yr old and a 1.5 yr old is not fun, this room was quite relaxing with a spinning tv in the middle, power curtains, and large shower area. With one queen, and two twin beds, we slept quite well. Keep this in mind tho, the regular […] rooms are half the family size. If you plan on having more than two people staying in one room, you need to book the family room ! oh, there's a cozy little gym with new equipment (one cycle, one runner, one eliptical, a bench and free weights to 25lbs) with tv monitors on them. Another side note: to my surprise, the manager stopped by with a small box of snacks and a white Cosmo teddy bear for the kids shortly after we checked in. not sure if this was a special case or not? Read moreGenuine Expedia guest review
"Cosmo Hotel, Mongkok"
I notices the reviews and many comments were related to the location, room size and services. I was very concerned as I was planning to stay there with my family of four. Let me ease your mind. Location: walking distance from Olympic train station which you can use to go almost anywhere in Hong Kong. Cabs are available just outside the hotel. Room Size: […] Yes it is small but why do you want to spend so much time in the room that it starts to bother you. You are in Hong Kong ... go out ... sight see and have fun. Services: Great staff and FREE breakfast. Very good selection and options available at breakfast. It is no FOUR SEASONS but you are not paying that price either. Read moreGenuine Hotels.com guest review
Close to foot and shopping. Free shuttle to most of tourist spots and public transportation if you like to explore.Genuine Hotels.com guest review
"Good hotel in a distant location"
Hotel rooms in Hong Kong are really small. These rooms are really really small. If there are two people in one room, one of you will not be able to lay your suitcase down to open. The staff was really nice and helpful. The only reason I wouldn't recommend this hotel is due to the location. The name says Mong Kok but you're really more in Tai Kok Tsui […] which is about a 25 minute walk to Mong Kok where all the nightlife and restaurants are. It's not a bad walk if you're use to urban settings and walking the mile but I was with my mom visiting her family that live in Mong Kok and she had to take cabs. The closest Mong Kok subway station is a 20 min walk. Read moreGenuine Hotels.com guest review
"Nice affordable hotel in Mongkok"
This hotel was a good find in Hong Kong. The staff was courteous. The room was quite small so it was hard to find a place to keep the suitcases. The room was clean, bathroom clean but there was a smell of mildew when we walked in the room. The tv worked well with plenty of channels. The beds were a bit smaller than expected, but comfortable. The bathroom […] is separated from the rest of the room by a sliding glass door, so it is not the most private, but it was clean and nice. Read moreGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for labeling us as a nice affordable with courteous staff and clean rooms! As a matter of fact, we provide 5 different room categories for various travel needs while the room size ranges from 18 to 42 sq m. Next time when you stay with us, you can sort out a more spacious room! Our beds on the other hand are from the worldly famous Simmons brand and the measurement of our beds are of international standards. The gliding door in the bathroom is a special design to give a more modern décor. We will keep an eye of the smell of mildew and we hope to welcome you to a more enjoyable stay in the future!
"Newer Hotel, Large Rooms for HK, Far from Train"
Overall, I really enjoyed our stay at the Cosmo Hotel because the hotel itself is newer. The service is good and the rooms were pretty big for HK standards. I never had a chance to try out the restaurant food, but I heard you cannot sit in there if you don't order something. There are a lot of cheap eats outside the hotel, which is good when you need […] to grab something on the go, but the food was just ok. It definitely wasn't the amazing flavor that I heard about in HK. I love Cantonese style Chinese food too! There's a McDonald's across the street too for your morning coffee. It's really strong. The value of the price paid was very reasonable and there is a free shuttle that takes you to the Mongkok train station. My real complaints are... -The wifi was only free in the lobby and very expensive in the rooms. - The shuttle filled up very fast and often there wasn't enough room for us. They don't allow standing. -The location of the hotel is at least a 15-20 minute fast paced walk from any train station. This makes it hard if you are traveling with someone older. - The carpets were vacuumed and cleaned, but there were a lot of stains on the floor. Also there was a cockroach in one of our 4 rooms. Overall based on value, cleanliness, and service, I would recommend the hotel for a younger groups who don't mind the walk. Read moreGenuine Hotels.com guest review
"will choose another hotel with similar rating"
Bad smell coming out of the toilet, not healthy especially with such a tiny room size.Genuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) We have acknowledged your comments and has immediately fixed the problem of the toilet already. As a matter of fact, we offer 5 different room types up to a size of 42 sq m. Our reservations team will be happy to make recommendations and all room size and details can be found on Expedia website too. Hope to be service of you again soon!
"Cosmo Hotel - Mongkok"
Hotel rooms in HongKong are understandably small due to expensive land/property value. But the room I stayed was definately a bit small for 2, even the hotel's lifts are too small for comfort. Front desk staff were all very courteous and helpful. Cosmo Hotel's, room rates fluctuated a lot depending on where and when you booked. Hotel is supposed […] to be quite new but do require more attention to maintenance in the general public and hotel room areas to stay in 3 or 4 stars rating. Read moreGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Our room size varies from 18 to a spacious 42 sq m suitable for different travel purposes. Our Suite Air and Room Family Quad are perfect fits for triple and quadruple accommodation respectively! In fact, we have been receiving many good comments for our staff service and we will definitely keep up the good work. Room rates will fluctuate according to the demand and supply and during travel high season the rates will elevate and this is a normal practice for all hotels in Hong Kong. Thank you for your suggestion about the maintenance, which is being carried out constantly in order to keep the property clean and well-presented. We hope to see you again very soon!
"The Cosmo Hotel Mongkok"
Overall a fine hotel! It is in an interesting area of Hong Kong, a little far from the island, but close to the airport and Disney World. Cheap by Hong Kong standards and the rooms were spacious and clean!Genuine Hotels.com guest review
The room was clean and smaller than I have expected. Some of the lights didn't work. But overall, satisfied with the accomodation.Genuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for the review. Cleanliness is always our main concern hence we strive to maintain a very high standard of hygiene inside the hotel. For rooms, we have 5 categories designed for different travel purposes with measurement between 18 to 42 sq m. If guest encounters any issue during the stay, they can approach any of our hotel staff and we will ensure the problem be remedied as soon as possible. Thank you again and hope to see you soon with us!
"Tiny room, expensive breakfast"
tiny room, expensive breakfast. concierge was very helpful.Genuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Our hotel houses 285 rooms in 5 different categories featuring room size from 18 to 42 sq m. Our Suite Air and Room Family Quad are even spacious enough to fit in 3 and 4 guests respectively. Our breakfast is served at the famous Cinecitta Italian restaurant with a wide choice of hot items and cold cuts to fill the morning with sumptuous bliss. Thank you for your good comments on our Concierge staff, hope their helpfulness with bring you soon again to stay with us!
"Cosmo Hotel - stylish, comfortable"
Hotel was nicely done if all you're looking for is a room. Rooms were very nice, not the typical small room found in HK, bed & pillows were very comfortable. Well decorated. Internet was too expensive. Room furniture was functional but not very comfortable. Surrounding neighborhood was not for shopping, though there is a nice Thai Resturant and a nice […] Steak House within one block. A no smoking facility - smokers have to go outside - odd for HK. Read moreGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Being stylish and comfortable is always our aim and we are happy apparently we have had this achieved. Our beds are especially chosen from the Internationally renowned Simmons brand an on top, we have pillow menu for guest’s selection at no cost too. As for Internet, it’s a common practice in Hong Kong that starred hotels will have a charge on Internet service. Honestly, our rate plans go in line with other same-class hotels in the surrounding area and Internet service enjoys 100MB ultra high speed to ensure speedy surfing. Surrounding our hotel is an array of dining options including local Hong Kong-style eateries, Chinese restaurants and other International gourmet. There are also convenience stores and supermarkets within sight. Cosmo Hotel Mongkok is also a 100% smoke-free hotel to ensure green and responsible environment for all guests while smokers may use the patio outside the restaurant on 2/F. Hope to serve you again soon!
"Not convenient - super small rooms"
I visit Hong Kong at least 6 times each year and decided to try the Cosmo on this trip. I would never stay here again. The service at the hotel was fine but the location and rooms were not. The hotel is way off the beaten path and not accessable to anything interesting without a long walk or taxi. The room was actually the smallest I have ever been […] in and I spend about 100 nights each year in hotels. The price was attractive but any savings were offset by the extra cost of taxi fares. Read moreGenuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for your comments on our good service. Our hotel is actually located amid Mong Kok and Tai Kok Tsui districts with a mere 4-min walk to the nearest subway station. For guest convenience, the hotel provides free daily shuttle bus routing to and from several destinations including shopping/business spots in Mong Kok, Tsim Sha Tsui and West Kowloon. In terms of room size, our 6 different categories range from 18 to 42 sq m accommodating single/double/triple/quadruple occupancy for different travel purpose. As a matter of fact, apart from the free shuttle we offer, there is a public bus stop right opposite the hotel and if any transportation arrangement is after, our Concierge staff will be more then delighted to assist anytime. We hope to see you again!
What impressed me most about the Cosmo Mongkok is the quality of service from all levels of their staff. Anyone observed carrying luggage will be immediately approached by a staff member ready to assist you with your luggage. Ask them any question and they will go out of their way to take their time to answer it for you. Although the staff was all Chinese, […] they are very fluent in English. Read moreGenuine Expedia guest review
"nice and convenient"
clean room, convenient enough location, helpful staff, but free internet in lobby only and pay internet in your room is inconvenient and silly. While the room was clean, there was an unpleasant odor from the toilet/drain that was present my entire stay. another quirk i discovered the day i left was my friend got water bottles in his room daily and i […] never did... odd. Read moreGenuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for your review and positive comments. We are happy to learn that you are pleased with our cleanliness, convenient location and helpful staff. All our rooms are cleaned by our room attendants daily to keep them at a high hygiene standard. We would suggest our guests if any problem is found during the stay, they could reach our 24-hour on duty Guest Services Manager who will be happy to help giving solutions. For your enquiry about the water bottles, free bottles of water will be given to Room Superior and for other room categories above there will even be a free water bar, we hope this would help clear the cloud. Hope to serve you again soon!
"Great TINY Place"
We booked a Superior Room and it was a bit tiny. Our expectation of the size of the room was a bit larger, but we enjoyed our 4 day stay here. The hotel and room was very clean and had great location. The concierge and front desk were very helpful as well. If you are staying for a night or two, this is perfect. Close to the airport and MTR. There is […] a 24hr McDonald right across the street as well as a 7-11 and an entire street of local stores and bakeries. Read moreGenuine Expedia guest review
"Small but OK"
The room is a little small and the lobby is small too. The Internet is not free for the room which should be free.Genuine Hotels.com guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) We have 6 different room categories to choose from with room size ranging from 18 to 42 sq m for double, triple or quadruple occupancy. Our lobby is carefully designed and built with glass wall allowing more sunlight to come in and a more spacious ambiance. For Internet service, there is a charge which is a normal practice for all prestigious hotels in Hong Kong. For guest convenience, free WiFi is available in hotel lobby and restaurant on 2/F. We hope to be of service to you soon!
For the price the hotel was very good. Very slow elevator and bummer that you have to go to the lobby for free wifi but clean, good mattress and shower. Very good deal for the money but a tad out of the way if 1st time to HK and need a central location to get around.Genuine Hotels.com guest review
"small but nice"
let's face it, everything in HK is small; location was great; close to the metro and mini bus takes you down town in 20 minGenuine Hotels.com guest review
"Nice boutique hotel"
The Cosmo Hotel is a nice boutique hotel. It's a very modern facility, the beds are quite comfortable. Though the room is small, it is typical and comparable to most Hong Kong rooms in this price range. The location is a bit out of way, however, the neighborhood is still lively with a much more localized, non touristy feel. The Cosmo runs a shuttle […] bus service gratis with several key drop-off and pick up points to Langham Place (shopping mall), Ocean City (to access Star Ferry to Hong Kong Island) and also a shuttle to the airport (hourly runs from 7:30 am to evening) The hotel staff are extremely helpful and courteous with getting taxis, or recommending places to eat locally, where to go for foot massage services, giving directions to local street markets or also to Ladies Market, Temple Street and Jade Market. Also when I needed assistance with the window shade and internet connection in my room, service attendant were sent to my room within 5 - 10 minutes. While the location is a bit out of the way, the shuttle service can get you to the main area of Nathan Road and Harbor area. A taxi ride back to Cosmo from the Tsim Tsau Tsui is approximately $HK40 ($US6-7 dollars) Read moreGenuine Expedia guest review
the room we stayed had a 2 single beds for 2 adults and a 13 year old kid was extremely too small for us. We asked for a late check out at 3 pm , all we got was 1 hour free and had to paid $220 HK for the extra 2 hours.Genuine Hotels.com guest review
"Tiny but good"
Tiny but good. Clean. Great price. Wish there were free internet.Genuine Hotels.com guest review
In term of the value, the hotel offers better than expected services. Staffs are helpful and professional. The room is small as expected. (You cannot expect a big hotel room in HK hotel with this price) However, it is clean and chic. Shuttle bus provides convenience. If not then 15 -20 min walk to Monkok. I would visit Cosmo Hotel again if the price […] is right. Read moreGenuine Expedia guest review
"Not very excited"
Clean, relatively new hotel, but not crazy about the staff. We arrived very late due to airplane delay. My sense was the late arrival was more of an inconvenience issue to them and not a matter of how can we go out of our way to try to help get us back on track. There just was not a sense of customer service. English fair. Price good. Customer service […] is a weakness during our visit. Read moreGenuine Hotels.com guest review
Excellent service, close to Olympic MTR station. The room was small, but it's comfortable. Nice location, especially for the people who like traditional food.Genuine Expedia guest review
"pleasant stay with a nice view of buildings around"
a small , clean and very nice staff...close to everything. shuttle bus every 1 hour to main locations.Genuine Hotels.com guest review
"Comso Hotel In Mongkok - Bring your Passports..."
Last minute booking for this hotel for our first night in Hong Kong. I wasn't expecting very much, but was surprised when got to my room. It was smaller than I imagined. The toilet didn't flush well at all, it took at least three flushes each time. the shower space was very small, and the tiles around it was molding. I didn't bring my passport because […] I left it with my relatives for safe keeping, and the counter clerk was very rude about it. I had my driver's license and presented it to her but she gave me attitude saying that she needed the passport for registration. Also they didn't have the right booking information, the name was right but identification on file was all wrong. I am no where near being born in the 1950's.... It was close to a MTR station... and close to many pastries shops.. YUM Read moreGenuine Hotels.com guest review
"Poor location and only 2 elevators for 28 floors"
The hotel rooms are very nice and clean but small. The hotel location is too far from Kowloon\'s best places to visit. It takes over half hour to walk to the Star Ferry and all tourist areas near the Jordan station. There are only 2 small elevators for 28 floors. If you are in a hurry the worst time to leave if you are in the upper floors is before […] 9 AM. One elevator was out for few hours and I had to wait longer than I expected to get to my room on the 22ND floor. The Internet is not free you have to pay 33 HK dollars if you want to use it. The best way is to go to McDonald's across the street and use WIFI for free for 20 minutes. The staff is friendly and you get a safe deposit box in your room. Read moreGenuine Expedia guest review
Response by Dorsett Mongkok, Hong Kong (Former Cosmo Hotel Mongkok) Thank you for your comment ! For different travel budgets, we offer a well range of room categories of different sizes to accommodate various needs. Our hotel offers six room types including Suite Air or Studio Air, which are both modishly designed to maximize space at 42 sq. m. Location-wise, we are situated amid Mong Kok and Tai Kok Tsui districts among the jumble of tourist attractions. In proximity there are world-class shopping malls such as Langham Place Mall and Elements as well as renowned local street markets such as Ladies' Market, Temple Street, just to name a few. For guest convenience, we provide free shuttle to Mong Kok (Langham Place Mall, Mong Kok subway station), Kowloon West (Elements, International Commerce Centre, Airport Express Line Kowloon Station) and Tsim Sha Tsui (Canton Road, Harbor City, China Hong Kong City) where Star Ferry is only a 3-min walk away from the drop-off point. We believed that your comments on the elevator is due to high season with an increasing demand. We usually arrange all elevator's maintenance work avoiding busy hours and your mention is trusted to be an emergent and rare case. Though Internet is chargeable in guest rooms, free WiFi is available in our restaurant on 2/F for guest's convenience. Last but not least, thank you for your compliments to our staff and we hope to be of service to you soon!
"Good value option"
This hotel met my needs. I knew beforehand the rooms were small. They are, but they are well laid-out and fine for a short break. The staff were excellent. The location is fine, especially given the excellent (free) hotel shuttle-bus which I used extensively. For the cost I thought this was an excellent hotel. I'd happily use again and recommend.Genuine Hotels.com guest review
"Great mid price hotel"
If you are more interested in the sights and experiences of Hong Kong than of the opulence of you hotel then this is a great hotel fir you. It is clean, comfortable and close to the MTR. Grab yourself an Octopus card and go. The staff are helpfull, the bed is comfortable and the surrounding area great for cheap local food. The hotel provides a shuttle […] bus to the local shopping centre and the ferry terminal. Read moreGenuine Hotels.com guest review
Overall a Good hotel in a not too bad location in Kowloon. The rooms are pretty small but generally clean and tidy. The staff were all great and the concierge desk is helpful. Nothing flash in the toiletries department i.e. Combined basic shampoo/conditioner.Genuine Hotels.com guest review
Fantastic service!Genuine Hotels.com guest review
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