"close to town and hospital"
it was great was very happyGenuine Hotels.com guest review
"Nice and Comfortable!"
Very nice hotel. My biggest complaint was the breakfast bar was a little lacking compared to many hotels that I've stayed at. I like a few more options than they offered.Genuine Expedia guest review
it was just fine. The room was clean, but super tiny (but to be fair we had a lot of people, we needed to use the pull out sofa and that made it SUPER TIGHT). The breakfast was okay--I love waffles and they were there, but the fruit wasn't good. When I called and asked for them to bring up extra bedding, I had to laugh when she said, "it's down here" […] translation--come and get it yourself...they must be short staffed. The front desk girl was nice, and so was the woman helping with breakfast. So yeah, it was just fine. Read moreGenuine Hotels.com guest review
Desk staff were very courteous and helpful. Breakfast hours had been changed; suitable for business travelers maybe. Lounge appeared to be a hangout for locals sharing the manager's Crown Royal. Elevator had overpowering antiseptic smell.Genuine Expedia guest review
"Good all round place."
We stayed for one night only as we were on our way to visit friends near Atlanta - not sure of our timing we were a couple of hours early for check in - not a problem - room was ready, staff extremely helpful.Genuine Expedia guest review
Response by Comfort Suites Augusta Thanks for choosing Comfort Suites Augusta! I'm glad we were able to get the room ready for you early. We try to provide our guests a convenient and easy check-in experience. It also is great to have helpful staff, as you suggested!
Em geral o hotel é bom mas tive problema com a limpeza do quarto. Simplesmente não realizaram a limpeza em um dia e não trocaram as toalhas de banho, questionei o gerente e a unica providencia foi pedir desculpas pelo ocorrido. Voce sai do hotel pela manha e retorna tarde da noite e encontra o mesmo sem limpar e sem toalhas da noite e com lixo sem retirar, […] é um descaso total com o hóspede. Gerente despreparado para resolver a situação pois o minimo que poderia fazer era dar desconto na diaria pelo ocorrido e nem sequer mencionou a possibilidade. Read moreGenuine Hotels.com guest review
"MUY CÓMODO Y PRÁCTICO"
MUY BIEN, CUMPLE CON TODO Y DE MANERA MUY PRÁCTICA Y SENCILLAGenuine Hotels.com guest review
Response by Comfort Suites Augusta Gracias por elegir el Comfort Suites Augusta!
04/25/15 Wanda C Knotts Island, North Carolina
On a road trip to Alabama and stopped for 1 night. Greeted warmly by Laura and given a wonderful room with everything we could asked for at this type of hotel. Room very large, beds comfortable, sheets very soft , fluffy towels, and lots of them. All of the above would get a Excellent Rating from me, but then we have the going beyond belief actions of the GM. Eric. I received a call that I had left my computer in the room. We were already 3 hours out. When I talked to Eric he agreed to take the computer and overnight it to me at his cost. I mailed the cost of the shipping back to the hotel That is more than anyone could ask from any hotel. This is where we will stay 4 times a year, when we make this same trip. If there was more than a Excellent we would give it.
"Couldn't have been more comfortable!"
04/22/15 George W San Diego, California
We stayed 6 days 5 nights here for a wedding. We had our entire wedding party pretty much stay and the staff couldn't have been more accommodating. The entire crew was GREAT but I'd like to point out Mr. Terry, a very personable and professional grounds keeper. Also Roosevelt who on more than one occasion went out of his way to make sure we had everything we needed and everyone who works the nightshift! (We were a wild bunch, sorry and thanks again for not hating us) As far as the rooms went - AC worked perfect, plenty of hangers in the closet and a safe. Beds were great, 4 pillows on the bed, 2 firm 2 soft. Plenty of towels and they never missed a day while we were there on keeping up on the housekeeping. Breakfast was served daily - eggs, meats, breads, apple and orange juice, plenty of coffee, yogurt, fresh fruit AND fruit infused water. You can make your own waffles. Would recommend the waffles - they're awesome. They also have a little convenience shop in the lobby incase you forgot something. Unfortunately we did not get a chance to utilize the pool due to the erratic weather, but it's there nonetheless. tl;dr (too long; didn't read) Will stay again! - Rooms: Clean, beds great, safe, HVAC, towels soaps and all - Staff: Awesome. Simply awesome. - Value: They gave us a package deal when we upgraded from 3 nights to 6 with no issue whatsoever.
04/21/15 Kathleen P
Thank you Mr. Terry, Eric, Tammy, Laura & Rachel. We were a large group with many different needs and requests and you seemed to all enjoy finding solutions and helping us with the task at hand. We couldn't have done it without you. You are truly a model others should follow. God bless you
"One of the best"
I truly enjoy staying at this hotel staff was great and the manager Eric is a really nice person he treat us very nice and the front desk lady was super nice and the hotel was superclean. My girlfriend only drink soy milk and the manager didn't have soy milk at the time next morning he had soy milk just for us the manager Eric meet our highest expectations.
04/17/15 Julie K Coventry, United Kingdom
This is truly a first class place to stay! Brilliant staff in every department, especially Eric the manager who treated us like friends. We were greeted with lovely iced, fruit flavoured water and offers of free drinks at his welcome party. The location is very handy and the rooms super. Would most definitely stay here again!
"evaluation of my stay"
04/16/15 Javier S
It is a very quiet, very good cleaning, changing towels daily, put soap and conditioner, attention in the reception is very friendly and help you in any downside, the beds are comfortable and air conditioned worked properly,
I stayed at your hotel on a business trip. The stay was wonderful and the staff was very pleasant. You guys had a managers reception for the guest and the hostess lasenda was very nice and helpful with a very welcoming attitude. I will definitely stay again.
""Excellent Hotel and Staff!""
04/14/15 Patrick D Columbia, South Carolina
I'm a Driver for a Fortune 500 Company and I stay at only Comfort Suite Hotels. This was my second stay at this particular hotel and the cleanliness of the room and lobby was exceptionally well managed and very suitable for a tired Truck Driver. Upon check-out even though it was 4 am Mariah was very pleasant and caring about my stay and most of all she asked with a SMILE! Good Job Mariah and thanks for helping me begin my long day with a Smile, you don't receive that a lot when you check out that early from hotel. If I had to rate this hotel and staff on a 1-10 scale, the rating would a 10! GREAT JOB COMFORT SUITES AUGUSTA!!!!
"basic, decent value"
04/14/15 Jackie S
Basically clean, but cigarette burns on bedspread in non-smoking room. The drain cap in the tub would not stay open until I wedged a bar of soap to keep in clear. No 'do not disturb' hanger available to put out. Breakfast was basic but very good. Considering the time-frame we were there it was a decent value.
"Excellent Manager and Staff!"
04/13/15 Russell H Charleston, South Carolina
Eric is a wonderful caring manager and cared about our having the rooms we expected to have. Our family has been staying in adjoining rooms 101 and 103 during Masters Week since the Comfort Suites opened about 7 years ago. We requested the same rooms again this year and then the Reservation Computer system went out and the staff had to put people in by hand. When they realized they had given away our rooms, Eric went out of his way and got us in those rooms by moving the guests in 101 into another room. The guests for 103 had not checked in yet. Thank you for going beyond the call of duty. Russell Holliday
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