It was awesome will certainly do it againit was raining but the pool made up for it my girls loved it and I will certainly go back it was the best vacation ever and if I do come back I will come back to this hotel that's how good it was the workers that were awesome the service there was awesome the pool was great I give it 5 starsGenuine Hotels.com guest review
"I enjoyed the stay"
From the time we walked in to the time we walked out we were treated with such respect and everyone was very courteous. I would definitely stay there again. I loved the fact that the room was a good size not to mention the size of the shower (extremely huge) so without a doubt I recommend this hotel.Genuine Hotels.com guest review
The first room we were assigned smelled musty and was stuffy. They switched our room and the second one was much nicer. We went out to dinner and two hours later we returned and our key didn't work. We went down tho the lobby and found out the room had been double booked. They gave us a third room and finally we were able to relax. Other than the mix […] up and musky smell from the other rooms, our stay was good. Read moreGenuine Hotels.com guest review
At the bathroom didn't have shampoo and conditioner.Genuine Hotels.com guest review
"Missing sofa bed"
My only complaint is that I reserved a room with two queen sized beds and a sofa bed but once I arrived they had none available. We had to make due with two queens.Genuine Hotels.com guest review
"walking distance to beach and shops."
comfortable and clean rooms. walking distance to the beach but not beach front. staff seemed pleasant although I had no reason to really deal with them besides checking in. the rooms are much nicer than the hotel's exterior. i think it could be more affordable however.Genuine Hotels.com guest review
My children and I loved it and would rate it a 5 if it wouldn't had been for the #1. no breakfast and #2 guys taking alcohol bottle and drinking at the pool. Thanks & BlessingsGenuine Hotels.com guest review
Overall, we were very impressed with the room. It was clean, spacious, and very modern. My only complaint is that it felt very warm in the hallways and elevator (almost suffocating).Genuine Expedia guest review
No soap or shampoo in room. Hotel is old and long past it's glory days.Genuine Expedia guest review
"Decent hotel for price"
Bathroom was missing toiletries e.g. soap and TP (had to request) (the shower could use an updrade) Rented a room w/ 2 king beds 1 sofa bed. I liked that the room had complimentary FOLDGERS coffee not the cheap generic...I love coffee so that was a plus. Staff was friendly, but if you plan on staying do not expect a five star hotel. Great service was […] provided :-) Read moreGenuine Expedia guest review
This is good hotel, especially the price. It doesn't offer breakfast or on the beach access but it was comfortable, clean, had a pool and we rented it for a good price. The staff was very friendly...Genuine Hotels.com guest review
Great place to stay. No complaints.Genuine Hotels.com guest review
"Modern, large rooms"
Loved our stay! The staffs customer service is excellent! They are friendly, helpful, and courteous. Rooms are updated and very modern. Would have liked a fridge in the room, but it all worked out :-) Breakfast in the morning would be nice too- but would definitely stay there again! Our room rocked!Genuine Hotels.com guest review
"hotel needs improvements"
Room wasn't cleaned for two days, pool was very small, and no TV cable channels. Most channels were in Spanish and there were no movies available. Cost was over $200/night to sleep in the bed and that is all that I got for $210/night.Genuine Hotels.com guest review
Suites at Sunchase were very accommodating for all of our needs. We called to let them know we were checking in late and were delighted to hear that the room was awaiting our arrival and also the gentlemen made sure to tell use to be safe coming to the island. Upon checking in, we were greeted by the same very friendly man. Our room was huge with a […] wonderful walk-in shower as well as two queen size comfortable beds. It was very close to the beach, nightlife, and the souvenir shops. We checked the room for cleanliness and we did find a couple of hairs that could very well be from when the cleaners were cleaning. Also, unfortunately the Starbucks was not open. We will definitely stay there in the future for a great time. Read moreGenuine Expedia guest review
"great hotel, surprisingly lux"
Hotel is a little hidden but once inside, is very beautiful and elegant. Great service and very clean, spacious room! Had a great timeGenuine Hotels.com guest review
"Bad experience stay"
When i made reservations at suites by sunchase i was told the room would would have a divider for privacy...there wasnt it was just one whole room n all beds in same room...hotel has no washers or driers for the guests...there is no complimentary breakfast for the guests...if no breakfast then they should at least have a kitchenette in the roomsGenuine Expedia guest review
Great stay! Best value compared to other overpriced hotels.Genuine Expedia guest review
Terribly disappointed in shower, no water pressure.no refrigerator and no direct access to beach.Genuine Hotels.com guest review
"No beach access"
Hotel is in front of condos and has no beach access. Pool area is tiny and on a busy street. Lobby not inviting. Staff was friendly. Room was spacious and clean. No beach view. View was of condos.Genuine Hotels.com guest review
"No direct access to beach..had to drive to get the"
For the most part was fair....clean and room was spacious.... had issued with item gone "missing" no real help from management seemed like it was no big deal.Genuine Expedia guest review
Great spacious room. Very clean and huge bathroom. Perfect for a quick getaway. No access to the beach from hotel, but the room made up for it.Genuine Expedia guest review
Had to walk 1/2 mile to get to beach The hotel on the map appears to be close to the beach. But there is a condo section to the hotel that is beach front apparently which likely had access to beach. But from the hotel section we had to walk to a public beach access 1/2 mike awayGenuine Expedia guest review
"Close to the beach"
Very spacious and comfortableGenuine Hotels.com guest review
Great spot, no major issues that ruined my time at south padre ... would stay here againGenuine Hotels.com guest review
Free parking. Rooms are super big! Near the beach！ very Nice hotelGenuine Expedia guest review
"Not Too Good"
Hotel is in disrepair and dirty. Very hard to figure out where to turn, park and enter the hotel. I expected quite a bit more from an Ascend Collection.Genuine Hotels.com guest review
only complaint was that the refrigerator was tinyGenuine Hotels.com guest review
Short stay, accommodations were great. The atmosphere was a bit strange with Splash guests!Genuine Expedia guest review
"Smoke Free - No!!!"
Although the hotel said it was a smoke-free property with a $300 fine, when I complained about people smoking in the pool/spa area, the front desk staff refused to do anything about it. Otherwise, the room was very large and spacious. Handy to have the kitchenette. Close to beach, restaurants and shopping.Genuine Hotels.com guest review
"Great place pricey"
Great place stayed on fourth floor bartender was awesome. Staff was great I lost my phone and was calling it to find it lady at front desk would not answer it! (Policy she.said) an yt? How I called lobby of hotel and she made me describe phone before she let me get it back.Genuine Expedia guest review
I had the best stay. No one bothered us at all we were able to fit around 6 people in the room just because we were celebrating my birthday. It was so nice.. they had such soft beds and nice soft pillow. Only problem was the water was cold when I was getting ready.Genuine Hotels.com guest review
"Watch out for the extra fees"
They charged me $300 cash deposit plus $25 for a wristband that had absolutely no benefit for wearing it and $20 for parking. Some of the staff are rude.Genuine Hotels.com guest review
Had an excellent stay. Front desk personnel very sweet and helpful.Genuine Hotels.com guest review
"Great !! Beds are so comfortable !!"
Everything was great and near the bridge next to Denny's ;) the room was really nice the shower was huge like 6 people could fit at the same time ..TV was nice.. The view could have been betterGenuine Expedia guest review
There was no running water in the bar/sink area. Bathroom had water. large room but I wouldn't call it a suite.Genuine Hotels.com guest review
"Clean hotel and helpful staff"
Hotel was easy to find, but parking area was not well marked. Staff was very helpful. Room was clean but had a few minor inconveniences (shower control for hot/cold water was reversed) and bathroom door knob was difficult to operate (lock/unlock).Genuine Expedia guest review
n/a was disappointed completely!!! don't think I will stay there again!!!!Genuine Expedia guest review
"Did the Job"
It was clean and comfy wood accents. Not bad at allGenuine Expedia guest review
"To much of a party Hotel"
I spent 3 nights at this Hotel with my family, the rooms was really good, big rooms and comfterble beds. But it was to much of a party hotel, in the pool area were they playing loud " light techno " from 10 am to 10 pm, and the other guests were around 18 years old and party all the time. I couldn't sleep At all first night. Never again with kids.. […] There is a sign outside the hotel as well saying they have massage and spa, they have closed for over 4 month ago, take away the sign do.., Read moreGenuine Hotels.com guest review
We stayed one night in one of the larger (2 King Bed) room in this hotel. Checking process was quick and the rooms were surprisingly big and clean. Having McDonalds and Dennys in either side made the eating part easy. The beach was also 2 blocks away hence nothing much to complain about. We wanted one extra hour for check out and was easily accepted. […] Overall good stay and recommended. Read moreGenuine Hotels.com guest review
"Nice suites, not close to the beach"
Very large double king beds with queen sofa sleeper. The room is very big! We could see the fireworks over the bay from our side room window. The room had a huge walk in shower, but no bath tub. The room has a small microwave and a small refrigerator, but you could not set the refrigerator to cold temperatures. The room had two large closets and 4 dresser […] drawers to keep your clothes in. No laundry facilities on site. Nice flat screen tv on a turn table. Read moreGenuine Expedia guest review
The refrigerator in the room was not working properly. I am on diabetes medication that has to be refrigerated, so this turned out to be a big disappointment. When I complained the refrigerator was not working I was told that was as cold as it gets that it was actually a cooler not a refrigerator. It does cool meds food etc. The towels and toilet paper […] was not supplied as needed when room was cleaned, we always had to go downstairs to get needed supplies that were not automatically replenished as we thought would be. we had looked forward to ending the day in the hot tub that was not hot. We were told the hot tub was not a hot tub, it was a whirlpool that doesn't get hot. after talking to several other staff folk on different days, we learned they had not turned on the heat. When they did turn it on it functioned as a tub should and we enjoyed it. The next day it was not on and we asked if they'd turn it on.....again we were told it was a whirlpool and it does not get hot. I told the lady at the desk that we were told that before and it turned out not to be true. She said that's what she was told to tell anyone who asked. She said she did not know anything about it and she didn't know how to turn it on. She said she would call someone and ask about it. She later came out with the phone in hand looking for the unit to turn the hot tub heater on. I had to show it to her and she turned it on while getting instructions from whoever was on the other end. Read moreGenuine Expedia guest review
"Great location, clean room, small quirks"
I enjoyed the hotel for the price. The room was enormous. My small complaints were these: I had to teach myself how to "trick" the remote control air conditioner so that it would turn on. Once I figured it out, it worked great. We stayed 4 nights, and housekeeping would not replace small things like shampoo, coffee, and coffee cups. The guest computer […] was from 1993, and the printer did not work. Otherwise, a nice little hotel with friendly people. Read moreGenuine Expedia guest review
"Lots of room"
Alot of room in the 2 king and 1 sofa bed suite. Hotel house keeping did a good job cleaning and re stocking the room. Disappointing side- couldn't access the beach from the Suites. There are Sunchase condos right in front but its gated and Suite guests can not access the beach. You must access the beach thru the pubic access which is two blocks away […] and parking can be difficult. Read moreGenuine Expedia guest review
"No Beach Access"
I didn't liked the Hotel at all, it has no beach access, no WiFi in rooms, not a good option in GeneralGenuine Expedia guest review
"VERY NICE HOTEL"
VERY NICE HOTEL, I WILL STAY AGAIN. THE ONLY THING IS THAT THE HOTEL DOES NOT HAVE PRIVATE BEACH... YOU HAVE TO WALK OR USE YOUR CAR.... THE BEACH IS RELLY CLOSE.... ABOUT 5 BLOCKS, BUT ITS A PUBLIC BEACH.Genuine Expedia guest review
It was excellent. I reserved a room with double beds w/sofabed included. It was so spacious and clean. The staff was friendly. The only problem I had was the water pressure from the shower head. The beds were very comfortable.Genuine Hotels.com guest review
Love the bed! It was like sleeping on clouds, great service and acomodations :)Genuine Hotels.com guest review
Check in was quick and efficient. The guy at the counter was pleasant and helpful. A huge plus is the covered parking which I found awesome considering how quickly your car heats up horribly down here. The room wasn't too far off from the elevator and it was HUGE. The shower was huge as well which was awesome. I did notice a little wear and tear in […] the bathroom but it's what you expect from the usage of a room for many years. It was still very nice looking and the place was very clean and fresh when we got there. The hotel lobby has many huge windows so it's a bit warm in those areas, but you can't expect too much to be done about that, it's the same thing that happens to a car because of its many windows. This did not bother me because the room was very cold and were I spent all my time. The air condition worked great and the bed was extremely comfy. I liked all the furnishings they were modern and seemed expensive. The kitchenette was also a plus, very cute with granite. My only complaint was the mini fridge hardly cooled which is the reason for the 4 stars instead of five. I like my alcohol nice and cool but the fridge didn't help much. Other than that this hotel stay was awesome and I would come back. Read moreGenuine Expedia guest review
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