Breakfast and dinner restaurants were closedGenuine Hotels.com guest review
"Great hotel, stifflers about towels."
Room was clean, bed was comfy, view of the bay was slightly obstructed by a shop across the street, recommend asking for 4th floor bay view. Only negatives were it took a little bit longer than usual to check in, which is to be expected on Valentine's day. Also they made us bring the dirty towels down to them to "exchange" for clean ones. This coupled […] with the fact that there is no telephone in the room to reach the front desk made for a very frustrating shower the morning we were trying to leave to get to brunch on time and she had to walk downstairs, ask for towels, be told it was an exchange only, walk back upstairs, luckily we still had towels in the room as we had used some out by the pool and there is a towel drop out there so I have no idea what we were to do if we had dropped all our towels out in the towel drop. Other than that snafu, everything was great. Read moreGenuine Hotels.com guest review
"Beware!! Ruined our family outing!!"
Be very careful! We woke up to BOTH our truck and boat being towed! Apparently all the parking along both sides of the hotel are actually for the condos BEHIND them. We specifically asked the front desk where they would recommend we park since we had a boat in tow and her reply was, "anywhere in the back", so we did just that. Both the hotel and condos […] have the same name, "Sunchase". One was Sunchase hotel and the other was Sunchase IV! The parking signs are totally misleading for the average guest to distinguish one from the other. The hotel manager at the time was so unprofessional and even admitted that they often have issues with cars being towed. Their lack of attention to this matter is very negligent on their behalf. No apologies, not a care in the world for what we experienced. They lack some serious training in hospitality and customer service. They not only cost us $365 but the way they went about handling the situation was very discerning. Never ever again!! Read moreGenuine Hotels.com guest review
It was awesome will certainly do it againit was raining but the pool made up for it my girls loved it and I will certainly go back it was the best vacation ever and if I do come back I will come back to this hotel that's how good it was the workers that were awesome the service there was awesome the pool was great I give it 5 starsGenuine Hotels.com guest review
In town visiting family. Decided to take the kids to visit the Island. Rooms were nice and clean. Bed was comfortable. Enjoyed the pool area. Too bad no breakfast.Genuine Expedia guest review
"I enjoyed the stay"
From the time we walked in to the time we walked out we were treated with such respect and everyone was very courteous. I would definitely stay there again. I loved the fact that the room was a good size not to mention the size of the shower (extremely huge) so without a doubt I recommend this hotel.Genuine Hotels.com guest review
"Never book again"
Horrible ..disliked it ..they were rude & we were all in one roomGenuine Expedia guest review
"Labor Day weekend"
I would not consider this hotel a 3 star hotel. The front desk staff was awesome we had a speedy check-in and the lady was so pleasant. The room was okay we got I'm and the ac was out but they changed it out right away which was great cause I didn't want to haul all my bags to another room. The beds were very hard and the water pressure in the shower […] was not the best. The hotel it self needs some renovation and none of the restaurants were open! Parking was good and the walk to the beach wasn't so bad we had to cross over the back and walk through comfort suites beach access. I wouldn't stay here again for the rate it was this past weekend! Read moreGenuine Expedia guest review
Over all it was a good experience. Though I was shocked that they didn't offer any sort of breakfast. I have be to hotels that charge 75 dollars a night and even the serve breakfast. That is my only complaint.Genuine Expedia guest review
The first room we were assigned smelled musty and was stuffy. They switched our room and the second one was much nicer. We went out to dinner and two hours later we returned and our key didn't work. We went down tho the lobby and found out the room had been double booked. They gave us a third room and finally we were able to relax. Other than the mix […] up and musky smell from the other rooms, our stay was good. Read moreGenuine Hotels.com guest review
At the bathroom didn't have shampoo and conditioner.Genuine Hotels.com guest review
"Missing sofa bed"
My only complaint is that I reserved a room with two queen sized beds and a sofa bed but once I arrived they had none available. We had to make due with two queens.Genuine Hotels.com guest review
Everything was amazing... very comfortable... great location... friendly staffGenuine Expedia guest review
"walking distance to beach and shops."
comfortable and clean rooms. walking distance to the beach but not beach front. staff seemed pleasant although I had no reason to really deal with them besides checking in. the rooms are much nicer than the hotel's exterior. i think it could be more affordable however.Genuine Hotels.com guest review
Great bed and bedding. Loved the large walk in shower, big enough for 4 or 5 people. Not on the water but just a block away from the surf and a couple blocks from bay waters. Pool is quaint with a tropical feel. Late check in was quick and easy.Genuine Expedia guest review
"Ok hotel for the price"
Some Positives 1. Not to pricey 2. Large rooms 3. Location of the hotel 4. Friendly staff 5. Covered Parking Some Negatives 1. No private access to the beach( have to use comfort suites entrance or a few blocks down for public access 2. Stained up carpet in the room 3. Low water pressure in the shower and sinks 4. Bar only open on spring break time […] or special events 5. Pool to small Read moreGenuine Expedia guest review
My children and I loved it and would rate it a 5 if it wouldn't had been for the #1. no breakfast and #2 guys taking alcohol bottle and drinking at the pool. Thanks & BlessingsGenuine Hotels.com guest review
Overall, we were very impressed with the room. It was clean, spacious, and very modern. My only complaint is that it felt very warm in the hallways and elevator (almost suffocating).Genuine Expedia guest review
No soap or shampoo in room. Hotel is old and long past it's glory days.Genuine Expedia guest review
"Decent hotel for price"
Bathroom was missing toiletries e.g. soap and TP (had to request) (the shower could use an updrade) Rented a room w/ 2 king beds 1 sofa bed. I liked that the room had complimentary FOLDGERS coffee not the cheap generic...I love coffee so that was a plus. Staff was friendly, but if you plan on staying do not expect a five star hotel. Great service was […] provided :-) Read moreGenuine Expedia guest review
This is good hotel, especially the price. It doesn't offer breakfast or on the beach access but it was comfortable, clean, had a pool and we rented it for a good price. The staff was very friendly...Genuine Hotels.com guest review
Great place to stay. No complaints.Genuine Hotels.com guest review
"Modern, large rooms"
Loved our stay! The staffs customer service is excellent! They are friendly, helpful, and courteous. Rooms are updated and very modern. Would have liked a fridge in the room, but it all worked out :-) Breakfast in the morning would be nice too- but would definitely stay there again! Our room rocked!Genuine Hotels.com guest review
"hotel needs improvements"
Room wasn't cleaned for two days, pool was very small, and no TV cable channels. Most channels were in Spanish and there were no movies available. Cost was over $200/night to sleep in the bed and that is all that I got for $210/night.Genuine Hotels.com guest review
Suites at Sunchase were very accommodating for all of our needs. We called to let them know we were checking in late and were delighted to hear that the room was awaiting our arrival and also the gentlemen made sure to tell use to be safe coming to the island. Upon checking in, we were greeted by the same very friendly man. Our room was huge with a […] wonderful walk-in shower as well as two queen size comfortable beds. It was very close to the beach, nightlife, and the souvenir shops. We checked the room for cleanliness and we did find a couple of hairs that could very well be from when the cleaners were cleaning. Also, unfortunately the Starbucks was not open. We will definitely stay there in the future for a great time. Read moreGenuine Expedia guest review
"great hotel, surprisingly lux"
Hotel is a little hidden but once inside, is very beautiful and elegant. Great service and very clean, spacious room! Had a great timeGenuine Hotels.com guest review
"Bad experience stay"
When i made reservations at suites by sunchase i was told the room would would have a divider for privacy...there wasnt it was just one whole room n all beds in same room...hotel has no washers or driers for the guests...there is no complimentary breakfast for the guests...if no breakfast then they should at least have a kitchenette in the roomsGenuine Expedia guest review
Great stay! Best value compared to other overpriced hotels.Genuine Expedia guest review
Terribly disappointed in shower, no water pressure.no refrigerator and no direct access to beach.Genuine Hotels.com guest review
"No beach access"
Hotel is in front of condos and has no beach access. Pool area is tiny and on a busy street. Lobby not inviting. Staff was friendly. Room was spacious and clean. No beach view. View was of condos.Genuine Hotels.com guest review
"No direct access to beach..had to drive to get the"
For the most part was fair....clean and room was spacious.... had issued with item gone "missing" no real help from management seemed like it was no big deal.Genuine Expedia guest review
Great spacious room. Very clean and huge bathroom. Perfect for a quick getaway. No access to the beach from hotel, but the room made up for it.Genuine Expedia guest review
Had to walk 1/2 mile to get to beach The hotel on the map appears to be close to the beach. But there is a condo section to the hotel that is beach front apparently which likely had access to beach. But from the hotel section we had to walk to a public beach access 1/2 mike awayGenuine Expedia guest review
"Close to the beach"
Very spacious and comfortableGenuine Hotels.com guest review
Great spot, no major issues that ruined my time at south padre ... would stay here againGenuine Hotels.com guest review
Free parking. Rooms are super big! Near the beach！ very Nice hotelGenuine Expedia guest review
"Not Too Good"
Hotel is in disrepair and dirty. Very hard to figure out where to turn, park and enter the hotel. I expected quite a bit more from an Ascend Collection.Genuine Hotels.com guest review
only complaint was that the refrigerator was tinyGenuine Hotels.com guest review
Short stay, accommodations were great. The atmosphere was a bit strange with Splash guests!Genuine Expedia guest review
"Smoke Free - No!!!"
Although the hotel said it was a smoke-free property with a $300 fine, when I complained about people smoking in the pool/spa area, the front desk staff refused to do anything about it. Otherwise, the room was very large and spacious. Handy to have the kitchenette. Close to beach, restaurants and shopping.Genuine Hotels.com guest review
"Great place pricey"
Great place stayed on fourth floor bartender was awesome. Staff was great I lost my phone and was calling it to find it lady at front desk would not answer it! (Policy she.said) an yt? How I called lobby of hotel and she made me describe phone before she let me get it back.Genuine Expedia guest review
I had the best stay. No one bothered us at all we were able to fit around 6 people in the room just because we were celebrating my birthday. It was so nice.. they had such soft beds and nice soft pillow. Only problem was the water was cold when I was getting ready.Genuine Hotels.com guest review
"Watch out for the extra fees"
They charged me $300 cash deposit plus $25 for a wristband that had absolutely no benefit for wearing it and $20 for parking. Some of the staff are rude.Genuine Hotels.com guest review
Had an excellent stay. Front desk personnel very sweet and helpful.Genuine Hotels.com guest review
"Great !! Beds are so comfortable !!"
Everything was great and near the bridge next to Denny's ;) the room was really nice the shower was huge like 6 people could fit at the same time ..TV was nice.. The view could have been betterGenuine Expedia guest review
There was no running water in the bar/sink area. Bathroom had water. large room but I wouldn't call it a suite.Genuine Hotels.com guest review
"Clean hotel and helpful staff"
Hotel was easy to find, but parking area was not well marked. Staff was very helpful. Room was clean but had a few minor inconveniences (shower control for hot/cold water was reversed) and bathroom door knob was difficult to operate (lock/unlock).Genuine Expedia guest review
n/a was disappointed completely!!! don't think I will stay there again!!!!Genuine Expedia guest review
"Did the Job"
It was clean and comfy wood accents. Not bad at allGenuine Expedia guest review
"To much of a party Hotel"
I spent 3 nights at this Hotel with my family, the rooms was really good, big rooms and comfterble beds. But it was to much of a party hotel, in the pool area were they playing loud " light techno " from 10 am to 10 pm, and the other guests were around 18 years old and party all the time. I couldn't sleep At all first night. Never again with kids.. […] There is a sign outside the hotel as well saying they have massage and spa, they have closed for over 4 month ago, take away the sign do.., Read moreGenuine Hotels.com guest review
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