"AWKWARD but good"
Went to South Padre for a couple of days with the family and wanted a comfortable hotel without the usual problems of being in a beach community. Overall, the hotel was pleasing. It is a very quirky hotel. First of all, when you drive up, you may not be sure you are at the right place and it is not clearly marked. The hotel lobby is ok, but the location […] seems kind of desserted. Keep in mind, I went on a Sunday in July, so not a high traffic time for a beach area. After checking in, took the elevator to the room which was on the 4th floor. Get to the floor and the AC is turned off. There is a club on the floor, but since it is closed the first thing you are greeted with is an extremely hot hallway. After going further down the hall, things cool off. The rooms are HUGE! I was very pleased with the size of the room and the view of the bay. The room was very well done, may need some updating, but not outdated. The great thing about South padre being about a 1/2 mile wide is that you are close to the beach. I was able to walk to the beach in less than 5 minutes. If you go at the right time, you could probably drive and park if you wanted. Overall, the staff was OK, not good, not bad. Had a problem getting extra linens and was told they didn't have any extras. I always rate beach hotels a little different, because of the area. If this hotel was in NYC, my rating would be much lower. However, this hotel is better than many of the beach hotels around the area. Read moreGenuine Expedia guest review
"Very good location"
The air conditioned made a lot of noise and sometimes it did not work well and also the two lamps next to the bed did not workGenuine Expedia guest review
Hotel was better than I expected! The rooms are huge! I will definitely stay here again!Genuine Hotels.com guest review
"Nice hotel comfortable beds and close to beach"
had a great time..the hot jacuzzi was awesome.. 4th floor bar..good rum coladasGenuine Expedia guest review
"close to all must-see sights"
We loved staying at this hotel and had a great time! It was close to all nice sights and stores, so nice to go walking in the evening. We did not like the fact that it does not have easy access to the beach, so not easy to go walking to the beach. Water presure was a bit low and it would be perfect if the rooms had a stove and a refrigerator, as well […] as breakfat included... Read moreGenuine Hotels.com guest review
"Huge Clean room"
GOOD: Room is HUGE and clean. Bed is large, clean and comfortable. Good location right next to Denny's and McDonald's. Price appropriately for the location. BAD: WI-FI is soo slow you can't even connect to the internet, so don't expect to use it. Pool is smaller than the picture. Refrigerator is luke warm. Last morning there, the shower wasn't work […] ing. Read moreGenuine Hotels.com guest review
"Great room, easy checkin/out, helpful staff"
The hotel room surprisingly was bigger than my living room and kitchen combined back home. About the size of a nice studio apartment. Staff was super helpful with all of our questions (fastest way to the beach? Can I check in early? Etc..)Genuine Expedia guest review
"Strange Place, Good Price"
It's an old mall. Super strange layout. No beach access. Huge room, great for our family of four. I would recommend this place with lots of disclaimers. But I probably wouldn't book is here again.Genuine Expedia guest review
"Bad customer service. Not as advertised."
I needed a room with wi fi so that I could work while we had some down time in the room. They advertised complimentary wi fi in all rooms, but it did not exist. I had to work for hours each day down in the lobby instead of in the comfort of my room. I was told every day that the manager would speak to me about it, but she never contacted me. I have […] called twice since our trip and have been told again that she will contact me, but three weeks later, still nothing. Also, there is no way to get to the beach from this hotel. You have to drive. Lots of deceipt. Very disappointed. Bar was closed every day, Restaurant was closed every day...basically, NO AMENITIES. Read moreGenuine Expedia guest review
CleanGenuine Hotels.com guest review
"lame pool, no direct beach access"
This is the old sunchase mall so you don't have direct access to the beach; and although Sunchase IV is right behind these suites, they will not give you access to the beach through those condos, you have to walk a few blocks down padre blvd. TOTALLY lame... and the pool is on the bay side and tiny... also lame.Genuine Expedia guest review
"I do not recommend"
The staff were very nice and professional, but that was about the only thing good about this place. The A/C was off everywhere in the hotel, except the rooms. The carpet in the room was wet and sticky, and the WIFI was down the entire week we were there. Also, the pool was dirty and the jacuzzi was not warm at all. Overall this was not a pleasant trip […] because of this hotel. Read moreGenuine Expedia guest review
"Friendly staff and spacious rooms"
Staff was excellent and very welcoming!! The room was fabulously set up and very spacious. Loved the covered parking on a warm day.Genuine Hotels.com guest review
were very courteous. The room over exceeded my expectations.Genuine Hotels.com guest review
Large room and huge shower. Denny's next door for 24 hr. meals. Not on the beach, but close to everything you would want on Padre.Genuine Hotels.com guest review
Awesome service, large rooms, great deal..nice pool and bar next to it, had funGenuine Expedia guest review
I stayed with my boyfriend during springbreak. My room was perfect, perfect location. It was clean, the ac was working fine, the restroom was big, loved it. I am definitely going to book again for next spring break.Genuine Hotels.com guest review
Bar with loud music on same floor as rooms. Poor designGenuine Hotels.com guest review
I did not enjoy my stay because the hotel was supposed to have a heated pool and it was never heated. I did not have access to the Internet in my room and I was offered a Denny's voucher to make up for no Internet access but never received it.Genuine Hotels.com guest review
Overall, I liked the look and feel of the hotel. it was clean and the staff were very accommodating. Only a few minor criticisms. Parking was somewhat limited. they have an additional floor of parking but it was roped it off because it was the off season. one of the knobs on the A/C unit was missing. we couldn't use the fridge because the knob was missing. […] After booking for 2 nights, we ended up extending our stay another 2 nights. I would definitely stay there again. Read moreGenuine Hotels.com guest review
I was expecting so much more from this small mall converted to hotel. The location, cost, and the actual room was excellent. The problem is that the hotel felt like it was abandoned. The air conditioning was off in all areas of the hotel except the actual hotel rooms. No music. No staff other than front desk. There was graffiti on the elevator walls. […] There was no place to order food or drinks within the hotel even though there was announcements of a restaurant and club. The place was too quiet. Gave us the creeps. If you are looking to hide and sleep all day long for a reasonable price, this is the place for you. Read moreGenuine Hotels.com guest review
"no jacuzzi, otherwise pretty good"
This hotel is pretty nice and nicely situated. Not on the beach, but close to restaurants and could walk there at night. Room is very spacious and nicely decorated. Everything seemed clean except for the carpet. It's very dirty and needs to be cleaned. Also, they advertise a jacuzzi and there's even a sign up, but there is no hot water to the jacuzzi. […] I think with a little maintenace it could be a real nice hotel, but the way it is, it's just acceptable. Read moreGenuine Hotels.com guest review
Rooms are large, Restrooms are large, centrally located. Cons are no access to beach, cabinetry almost seems unfinished.Genuine Hotels.com guest review
was very nice n I will return please send me information ifyou have any promotion discount. thanks for everything. RegardsGenuine Hotels.com guest review
"Close to everything"
Hotel was a bit older, but rooms were big and clean. It is walking distance from several stores and restaurants and a few blocks from the beach . Beds was comfortableGenuine Hotels.com guest review
"Not the greatest, but could do"
Hotel is outdated, not close to beach, exercise room is not kept up with. Depending on price you might opt for a newer hotel if not pricey. Good for family with many children, has pool.Genuine Expedia guest review
"HUGE rooms, great location"
The rooms here are huge. This hotel might have been a office building at one time but now the awkward hallways lead to rooms that comfortably accommodate larger groups. The bathroom could use updating and it would be nice if it had a tub for the kiddies but all in all, great value on the island.Genuine Hotels.com guest review
They need to separate the booking process for the sunchase hotels!!! We thought we were booking the 'nicer' version. Nope! It was really outdated, the service was poor, the lobby upstairs was sauna like, and most of all... NO BEACH ACCESS!!! We, my family of 3 kids two of which are under 3, had to climb fences and illegally pass through other hotel […] accesses just to get to the beach!!! We didn't get to check in till 6:30 because our room wasn't ready and once we did get to check in we didn't have clean towels, toilet paper, and other basic hotel needs! I was appalled and frankly never ever staying here again!!! Besides that the room was big! Lol Read moreGenuine Expedia guest review
"Well worth spent place"
I loved my stay, my Kids enjoyed The comfy beds And flat screen t.v's. Our fridge wasnt cooling well but The hotel immediately it so i was very glad for that. Very friendly staff as well.Genuine Hotels.com guest review
Very clean and nice ! Close to stores ! Friendly personelGenuine Hotels.com guest review
"Not the Best, but Not the Worse"
The Hotel staff was very friendly and the room was very clean. But, there were some things I would correct in our room. Too much light coming in through window - no blackout curtain only shade and light from adjacent hotel lights shined through. There was no wastebasket in the room only in the bathroom, so had to throw my orange peel and apple core […] in bathroom wastebasket. We had a handicapped room, but the bathroom did not have any safety handle bars in the shower or around the toilet. Also water from the shower would spill out onto the floor making it very slippery. The pool area was small and in front of the hotel facing the street not very pleasant. I was most disappointed in that the closest beach access is two blocks away! Read moreGenuine Hotels.com guest review
The only complaint I have is of the bathroom. The floors were sticky & dirty, as if they hadn't been mopped. The showerhead didn't work properly, it needed to be replaced. Otherwise, the staff was very friendly and helpful. The beds & pillows were very comfortable.Genuine Hotels.com guest review
When we check in they were still working on the a/c ,we didnt have enough water pressure in the shower head,they changed the shower head and then they said it was the city that had low pressure,but we knew it wasnt true because there was plenty of pressure in the kitchen sink and the restroom vanity.Genuine Hotels.com guest review
"A good find"
Clean and affordable. No view of the water but short distance from the Beach. Suite very spacious and well equipped with microwave and fridge. Good for a few kids.Genuine Expedia guest review
"Great room for the price!"
We were very happy with the quality of the room, the cleanliness and the location. We were able to walk to all the surrounding areas. Swimming pool was excellent and having a garage to park in was great. We do plan on revisiting this hotel.Genuine Hotels.com guest review
"Not really great"
Negative: The hotel is dated, we had room which had strong smell of some unpleasant cleaning liquid . the windows have not been washed for few years. the pool is very small and it is facing noisy road. Positive: the room was very big. The bed was very comfortable, the receptionist was nice and we had no problem to get late check-out. The hotel is located […] close to good restaurants. Read moreGenuine Expedia guest review
"Not good enough"
I was not given the room type that I reserved on Hotels.com. I had booked a King with a sofa bed and got a small room. The room wasn't ready in the afternoon so I went to the beach and didn't return until after dark. I was tired and assumed the error had been on my part not theres - but my invoice from Hotels.com confirmed that it was not my fault. […] While the room had a fridge, it did not have a microwave and the TV did not have a remote. The maintenance staff was able to bring them up quickly. I found hair in the shower which led me to wonder how clean the room really was. My room had an adjoining room. At 11:30pm my neighbors arrived and I could hear their conversation through the wall. I put in ear plugs and turned on the fan, thinking they would settle in quickly, but they didn't. Not wanting to fully wake up, I didn't get out of bed to bang on their door. Unfortunately the noise kept me up for an hour. Read moreGenuine Hotels.com guest review
"It was OK"
We had expected a bay view but just a view of its back side. It was at least 5:p.m. before this room was clean although we were gone most of the day. So that was poor in our view. However, overall, the room was satisfactory.Genuine Hotels.com guest review
The room was very clean and smelled good. The bed was very comfortable. One note in particular: The manager deserves kudos for helping out since I somehow booked two reservations by accident. The manager helped me get a refund even though hotel policy stated no refunds for cancellations made with less than 24 hours notice. Highly recommended.Genuine Hotels.com guest review
"Great place to stay"
Very comfortable beds! Large room. We will stay here again.Genuine Expedia guest review
Although there were flyers advertising coffee, restaurant and bar, the hours were minimal. The beds were really comfortable, and the staff very accommodating. Our first night, we had a room located in a busy hallway with tile floors, and the staff was able to move us to a more remote location. I truly appreciated their efforts to make our stay more […] enjoyable. Also, the hotel is located beach side, but that does not mean beach access. Read moreGenuine Expedia guest review
"Seen Better Days"
Although it does appear as though the ownership is sarting to spend a few dollars to renovate it; this hotel has seen better days. That said, the hotel does have potential . . . if fullt renovated. con: the worst water pressure of any hotel I have stayed in. pro: the most comfortable bed of any hotel I have stayed in.Genuine Hotels.com guest review
Check in was at 3pm, I arrived a 3:30pm room was not ready. Wait was going to be approx 45min, left came back an hour later and room still was not ready. Once they found a room they gave us a key, we entered in to a room that was alread occupied (very scary). We did not get a room until 7pm. They only service recovery was a late checkout fo the next […] day, not even a sincere apology for the inconvenience. Very disappointed becuase the rooms were a great size and the location was great as well, the only this was the water pressure for the showers were very low (hard to shower). Read moreGenuine Hotels.com guest review
"Perfect location, had restaurants very close by"
Management was very professional and friendly...made us feel very welcomed. The room was extremely comfortable, clean and spacious..house keeping made sure we always had clean towels and toiletries. We got excellent rates for the excellent quality of service.Genuine Hotels.com guest review
"Nice hotel overall"
I was generally pleased with my stay. The toilet didn't work after we checked in so they moved us immediately to another room. They were very sorry for inconvenience. I only wished they had wi-fi for our room instead of having to go downstairs to use it. Also, it would've been nice if they offered free or at least a discounted breakfast. McDonald's […] next door is a small fortune every morning for one adult and two children. Read moreGenuine Hotels.com guest review
"hotel on south parde island, tx"
my room was large and the beds were comfortable. the linens were clean and smell good. the shower was not clean, and smelled. last night i was there i saw a very large insect coming out from the air condition unit. when i looked under the unit and saw that the wall area under the unit had water damaged. i will not return to this hotel. hallway smelled […] like mold and the air condition was off. Read moreGenuine Expedia guest review
"comfortable and close to the beach"
i enjoy to be thereGenuine Hotels.com guest review
"make sure to check the hotel room immediately"
I originally booked this hotel because of the last minute price. The hotel is located near the entrance to island, very convenient. The front desk people were very nice and courteous. The problems started when we got to the room. The first room they gave us had not been cleaned after the last guests had left. It was a mistake on there part, but before […] we could make it to the lobby the front desk lady greeted us and was already fixing the problem. We changed rooms to a larger one bed room suite. The room was clean. The whole seemed like more expensive hotel. The only problem that we had with the room was there was no hot water. The bed was comfortable although the pillows were not to my taste but it still felt high quality. there was a TV in the living room and the bedroom both flat screens. The living room was spacious with a couch and chair. Here was also a writing desk and small kitchen. Over all the place is good for a quick get a way if you don't mind the little things. Read moreGenuine Hotels.com guest review
"Don't stay here don't book through expedia"
This hotel has no breakfast, wi-Fi in LOBBY ONLY. Expedia says all rooms have wi-Fi but that is not true. Both my bf and I had a reaction to the water in the hotel from the shower. Sunchase admitted they put chemicals in the water that clog the shower so pressure is weak. Our room smelled like dead lillies. All the vending machines were out of drinks. […] Parking is awful. Definitely won't be staying here again. They try to cover up probls by making the room look modern. Too many internal problems. I am still trying to get my problem fixed with Expedia too. Definitely will not be booking with Expedia again. Customer service for the hotel and Expedia were horrible. Still waiting for a response on what they can do for me . It's been over 72 hours now. Read moreGenuine Expedia guest review
Wouldn't stay here again or recommend. Had to always keep up with front desk about cleaning our room. They cleaned it right bout twice for the five days we stayed.Genuine Hotels.com guest review
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