"Visit ruined by poor customer service"
There was a lot of confusion between staff members and resulted in very poor customer service. In fact one of the front desk staff created quite an issue and was rude in rectifying the mistake. Unacceptable.Genuine Hotels.com guest review
"South Beach Vacation"
Had a great stay. Would have liked a window facing toward ocean instead of building next door. I don't think there are any rooms like this there but I don't believe that was in the description of suites. Still a great stay and within walking distance of anything you need.Genuine Hotels.com guest review
"Excellent spring break"
The staff was very accommodating and helpful. They let us put our bags in storage even after checking out of the hotel so we could enjoy a few more hours on the beach. The hotel itself was quaint and cute but was no fontainebleau so don't expect over the top luxury. The suite was pleasant but the bathroom could use some updating but everything was […] in working order. The location was absolutely perfect. Walking distance to pretty much everything. And also a bus stop is nearby if you choose to take public transportation to and from the airport. Overall, I'd be happy to stay here again! Read moreGenuine Hotels.com guest review
"Great little place"
Everything was very nice. The parking was a little tough and expensive. Other than that its a great hotel.Genuine Hotels.com guest review
"not worth the money"
the hotel bathroom need immmediate refurbishing. The window are practically open...Genuine Hotels.com guest review
nice but smallGenuine Hotels.com guest review
"My experience at ocean reef"
Was very pleased with my stay on ocean reef. Upon arrival to the hotel I was greeted very cordially by the front desk attendant, Marcello, who was very professional. When I checked in to my room there was an issue with my next door neighbors, I proceeded to inform the front desk about it, thinking that they could intercede or at best give me some peace […] of mind, but was happily surprised when instead of a mere apology Marcelo upgraded me to a suite with no questions asked. This room was spacious and very comfortable. The location is unbeatable, and the customer service is great. Please keep this hotel on your thoughts when booking your stay on south beach Read moreGenuine Hotels.com guest review
"Different than the pics"
When I first arrived there are no elevators…wow talk about not handicap friendly. My friend was studying in the room and told the cleaning staff they could clean and the lady said I cannot clean with someone in the room…I've never heard that before. I made them come back and clean and the other lady that came was a nice so I gave her a tip. I did feel […] comfortable after the cleaning lady wanted everyone out of the room. The safe did not work so I had to hide my things and I took pictures to make sure everything remained the same. Read moreGenuine Expedia guest review
"Cool stay in Miami"
This hotel was great, the staff was very kind and accommodating. Room was clean and offered two comfortable beds. Right near all the action and well priced for the area.Genuine Expedia guest review
The hotel is in need of some major renovation. The view out my windows (which could not be opened) was of twenty-five decommissioned toilets (seriously). The room was very, very run down. The key card access at the entrance of the hotel was out of service almost the entire week. There is no nice, outdoor common areas for the hotel, and if you want to […] relax outside your room, the sidewalk out front on Collins Avenue is your only option. Read moreGenuine Expedia guest review
"Great location, great facility"
This hotel completely outdid my expectations! The staff was very helpful, the room was huge with great amenities, and the location was perfect.Genuine Expedia guest review
very nice and helpful staff - poor hotel conditions - good location on collinsGenuine Hotels.com guest review
"Nice view of old toilets"
The key cards were not working. Right below our window there were about 20 old toilets lined up in the yard. The pillows were completely flat. The bathrooms were old and dirty. The curtains in both the bedroom and the bathroom were old and stained.Genuine Expedia guest review
"Not the best"
Very nice staff but the hotel was not clean at all holes in the wall its was okay for a two day stay but like i said not clean at allGenuine Hotels.com guest review
"Overally good hotel"
Very comfortable. Needs to add complimentary breakfast and free parkingGenuine Hotels.com guest review
"nice art deco hotel"
Nice and close to the beach- One block away. Room was spacious. Curtains were see through though. and construction was going on in the alley next door-not the hotels fought. The remote control did not work at all.Genuine Expedia guest review
"If you need a room"
About as good as Motel 6. It was just a room for overnight. The place apparently gets used hard probably by young people on spring break and such. Carpet worn and soiled. No washcloths, and various items ripped off the walls and not fixed. Ceramic tile on the bathroom floor all busted up. You get what you pay for. Smell of smoke was present.Genuine Hotels.com guest review
The hotel service and ease of transportation to all the places around is pretty good. close by to the beach is very good and many restaurants and shopping places in just walkable distance.Genuine Hotels.com guest review
Hotel in a great location to beach, restaurants, and shopping. Everything is walking distance. Service @ the hotel was good. No problems hearing noises through walls. Beds, sheets, and pillows were clean. Electronic stove, pots, pans, plates, bowls, and silverware was nice addition to kithenette in room.Genuine Hotels.com guest review
"Good bang for your buck"
First time staying here...wasn't bad at all. Trust me I've been to South Beach and there are some pretty bad hotels or suites. The rooms are a solid 3, service a 4. Very accomodating and nice staff eapecially at the front desk.Genuine Hotels.com guest review
The experience was good for It being my first time in Miami the hotel is very old but still cleanGenuine Expedia guest review
"Book a better hotel."
No washclothes were available the first night. The toilet wasnt the best either. You could tell that the room was a bit old.Genuine Expedia guest review
The hotel was older and rooms were not what the pictures looked like. The front desk lady Fabiola was great very helpful. The neighborhood was nasty though.Genuine Hotels.com guest review
I think I'm so use to Las Vegas hotels , so I was a little thrown off . The toilet had issues flushing, the sink nob was out of place. It was fair enough for a weekend stay. Service was excellent and friendly .Genuine Hotels.com guest review
"Would stay here again"
Overall nice and comfortable place to stay. Close to restaurants, beach, bike rentals, and night life. Hotel provides beach towels and chairs for a small deposit. Rooms have microwave, coffee pot, dishes, toaster, mini-fridge and plenty of space. Bathrooms could be spruced up (shower drains are slow) but overall I would stay here again!Genuine Expedia guest review
"Great location fun for family or couples to relax."
Very close to the beach, an ideal setting for couples, lots of activities within it's proximity. If you have a car parking is terrible but hotel staff can assist and provide excellent suggestions that will remove unwanted headaches and maximize your stay. The restaurants in the vicinity are fantastic, Bike rentals are close by even tours are availa […] ble. Read moreGenuine Expedia guest review
"Worst Hotel Stay Ever"
This is by far the worst time I've ever spent in a hotel. In booking this room, I understood I wasn't signing up for a five-star stay by any means, but this was terrible. We stayed here for four days and two out of the four days there were power outages, one day for an hour and the other for about 3 or 4 hours. Which meant no lights, no air conditioning […] and no blow dryer (which at one point was a significant inconvenience). The day we got there the room was filthy, there was cleaning powder left in our shower, dust and dirt all over. The next morning we requested another room but were told everything was booked, but housekeeping would be sent up to do a "deep cleaning" of our room. Shouldn't the cleaning always be deep? Scary. Either way we got back and there was nothing very deep about the cleaning. Bed was made, towels changed, nothing different from when we originally checked in. These are things that should be expected of even the cheapest hotels. The blanket was torn, insides coming out, sheets old and worn, stains on the walls, counter tops and curtains, I didn't even feel comfortable walking around barefoot. Again, we had no expectations of five-star accommodations, but I think lights and decent bedding should come pretty standard no matter where you're staying. I would not recommend this place to anyone. Read moreGenuine Hotels.com guest review
"Terrible Customer Service"
My Girlfriend and I reached hotel at 11 pm ready to get out and enjoy nightlife only to find out the hotel was "overbooked" and our reservation was moved to "sister hotel" We had paid 25 dollars in overnight parking completely wasted. At the desk we were promised free parking and the room at the sister hotel that took us 40 minutes to get to, we received […] neither. Unhappy as I was, I asked for full refund from the hotel for 1) I never agreed to internal transfer to sister hotel 2) i was made false promises. I was not refunded the money. The Hotel front desk has been claiming such actions can only be performed by hotel manager who happens to never return her phone call or emails. After a week of numerous attempts, I had to cancel charges on my card and file for fraud. My Advise to new Guests, good location, so so looking rooms but if you are unlucky and should need any form of customer service don't expect anything from this hotel. Read moreGenuine Hotels.com guest review
Room is comfortable - and hotel is like other hotels in the area. Great location one block fr beach and Starbucks around the cornerGenuine Expedia guest review
I purchased this hotel through you for my employee as a wedding gift. My employee was going on a cruise so I got this room so they could have an evening on south beach. She told me that the room smelled, the furniture was broken, the bathrrom window was broken n it was hot as hell in the bathroom. She told me that hotel was terrible n she wouldnt recommend […] it to anyone. I was so embarrassed n disappointed.. Read moreGenuine Expedia guest review
"Not good experience"
One day did not have water due to repair and the did not inform us in advance. Last 3 days did not have hot water eventhough we complained many times and they where not friendly in resolving the problem.Genuine Expedia guest review
This hotel was really more than I expected!! The room was clean. Location was great. 1 block from the beach, close to all night clubs and great restaurants!!! The staff was friendly and accommodating!! We arrived early and we were able to store our luggage and did check in a hour early when we came back. There was a bit of noise from the trash truck […] but we were able to go back to sleep. I would stay again next time we return!! Read moreGenuine Expedia guest review
We had a good time we will stop by again soon thank you again:)Genuine Expedia guest review
"DO NOT USE OCEAN REEF HOTEL"
This hotel should be taken off of the "HOTELS.COM" website! The place is poorly if ever maintained or cleaned. The maid service never changed bed sheets unless it was specifically requested. The commode in our room was broken and left unrepaired throughout our stay despite our request to have it repaired.Genuine Hotels.com guest review
"birthday trip for 3!"
I absolutely loved my stay here! The only thing that was mediocre was the service. The front desk attendant was a little rude but other than that, everything was great. It was close to everything we needed to be close to.Genuine Hotels.com guest review
The staff were good but the room was small and uncomfortable...Genuine Expedia guest review
This is my second stay in this hotel. I really liked it the first time, but I was disappointed this time. The overall maintenance has gone down. Shower was not working. When called, somebody came immediately to fix. But nextday it dint work again. Its in a awawesome neighbourhood close to everything in south beach. But otherwise stay was average.Genuine Hotels.com guest review
Hotel location was perfect however the pictures on website makes the suite appear extremely larger than it actually is. Bed was hard and uncomfortable, carpet was filthy both in the room and hallways. Just wasn't a comfortable stayGenuine Expedia guest review
Not bad for the location.Genuine Hotels.com guest review
Great place to stay for the money. Shower pressure could be improved tremendously. Close to all the hot spots and beach…..Genuine Hotels.com guest review
"Only benefit is the location. THAT'S IT!!"
We went on a couples trip and our friends had no hot water the entire stay and we had no hot water one night. They couldn't move us bc the hotel was booked and kept saying they would send maintenance and they finally did the last night (late). We asked for a portion of the room cost back for the one room and they stated it would be processed Monday. […] When we were there they kept saying we had to wait on the manager in regards to getting a refund but she was NEVER there. I called the manager (which they said do if the refund wasn't given on Monday) today, Thursday June 12, and surprise! she isn't there and apparently is on vacation for 2 weeks. Today is the 4th day since the refund was "processed" and still no refund. I spoke with a front desk agent and she says it takes 48 hours. We are currently on 72 + hrs. I will never stay here again nor will I recommend it. Who wants to come to the beach and not be able to clean themselves when they return to their room??? Read moreGenuine Hotels.com guest review
Overall, you get what you pay for. The staff was friendly and polite. The Valet service is terrible, takes more than 45 minutes to get your car. The room we stayed in was in very poor condition. The mattress was stained, sheets didn't fit the bed, very cheap platform bed, squeaked every time we tossed and turned. The hotel is very loud as in you can […] hear people in the rooms next to you, the halls and outside the building. The windows are very old and not sealed properly. We had to unscrew light bulbs so the ceiling fan would work without the light. The A/C never cooled the room down, probably due to the age and efficiency of the hotel it's self. They have no ice on site, this was the first hotel I have stayed at that didn't have an ice machine. The location is great if you want to be next to Ocean Drive and South Beach as it is located on Collins and 11th. Read moreGenuine Hotels.com guest review
"South Beach Hotel"
The location is perfect. The rooms are nice. Ours had the mini kitchen but we didn't get a chance to use it much because it was a business trip. The room was small but clean and comfortable. I didn't like the wood frame around the mattresses because I kept hitting my shins with them but other than that no complaints.Genuine Hotels.com guest review
"Close to everything"
When we arrived the lady at the front had to search to find the remote after taking others from rooms none worked. No big deal just didn't want to be charged for it. The mattress was thinner than sliced bread. I had back problems for days. They do not really clean the rooms just take the washcloths and make the bed. One day I had to call & ask them […] to replace the washcloths they took. The person I spoke to forgot when I went to the front desk to ask again 45 minutes later. The toilet had a large hole in the back of it. You had to get up to flush otherwise the water would catch your behind. It happened to my husband 1st and he was not happy. Had to use a towel for the floor and seat from all the water. The carpet in the hall is gross CSI would have a field day with all the stains. The last night the building was shaking so much it felt like a train was running through it. They tried to say it was the construction but as another customer and I were explaining the shaking happened a few more times with no construction going on outside. Read moreGenuine Expedia guest review
"Only thing I like was it was close to the beach ,"
It was close to beach, great location! Terrible rooms and deft needs a updateGenuine Expedia guest review
"What a bad hotel"
First time see a hotel can be so dirty, and the front desk is so hostility . And the bus to airport is not what they said free. Just free from airport to hotel. If u want go airport , bus is not free and not conventGenuine Hotels.com guest review
"Great Bday Getaway"
The hotel staff was very accommodating. It wasn't far at all from all the fun but far enough to get a peaceful night sleep. The suite was a perfect size and the extra futon is so convenient. It was well kept and very clean. Water pressure wasn't great and there wasn't an ice machine but those were very minor things compared to the great time we had. […] I would definitely stay again. Read moreGenuine Hotels.com guest review
Did not like it at all. Old, room had strange smell, not clean. On Saturday toilet was not working and there was nobody to fix it, so we had to move to another room. It's a dump.Genuine Hotels.com guest review
"Perfect location and clean!"
Everything was great! Everything was very clean and the room was spacious. The staff was great and extremely helpful whenever we needed anything! Would definitely recommend this hotel!Genuine Expedia guest review
Pictures on website are very deceiving. The beds are very uncomfortable and the rooms are crowded.Genuine Expedia guest review
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