1) I was promised a free shuttle from the airport at 3:00 PM. When it didn't arrive at the designated pick-up spot by 3:15, I called to check its status. The receptionist told me I was told 3:00 in error, that I would have to wait until 4:30. They finally agreed to reimburse me for a taxi to the hotel. After I arrived, they would only pay for 3/4 of […] the price of the taxi, saying I was overcharged. 2) Upon entering room, I notice it is dirty and dark! The floors weren't vacuumed. There was a layer of dust blanketing the entire room, as though it had not been dusted in literally months! Even turning on every light in the place left me in the dark. I open the shades for some natural light, only to find that the two windows look out at the windows of a neighboring building a mere few feet away. 3) There are exactly two types of showers, both of which come in the form of a trickle of water pressure: HOT and COLD--nothing in between. 4) "Housekeeping": it's limited to merely two things: making the bed and emptying the trash--nothing else! 5) The glasses in the cupboard were FILTHY! 6) NOISE!!! The garbage truck arrives EVERY morning at precisely 7:45 AM. When it arrives it bangs and slams dumpsters relentlessly for a solid ten minutes. There was constant banging and stomping from the people in the suite above me. 7) The Bed: I was guaranteed a Queen-Sized bed. I got a double. 8) Street Bums: Actual hobos sleep on the chairs at the tables at the main entrance. Read moreGenuine Expedia guest review
Heard noise all night long. There was no insulation in the walls and you could see light all around the door to the outside so you could hear everything in the hall. The bed was supposed to be a queen but was even smaller than a double. The towels were torn. Had to be moved from the original assigned room as the deadbolt wouldn't work. There wasn't […] even a peep hole in the door to see who might be at the door. There were only a couple of hangers in the room and no dresser. The room wasn't even cleaned the last day. Read moreGenuine Expedia guest review
"Great location average hotel for the price it's fi"
Location is good we only sleep in room so it's fine, better than $400+ a night just to sleep, I'd stay there again.Genuine Expedia guest review
It was a great pleasure to stay at this Hotel.The hotel is near to ocean.The room was cozy.Perfect location.We will definitely return to this hotel.Genuine Expedia guest review
had a great time the best because it was not far from the beachGenuine Hotels.com guest review
"The rooms make it"
He hotel doesn't look like much on the outside (just like the ones around it) but the decked out, spacious room made it worth it! Plenty of space, two beds, full kitchen... Only negative would be the small/badly outdated bathroom. But again.... It's a great location and clean, big room.Genuine Hotels.com guest review
Proximity to the beach is all this hotel has going for it. Parking was a mess. Couldn't even figure out where the valet was.You can hear everything going on in the alley next the building and the hallway. No ramps or elevators if you have heavy luggage.. although it's just one flight of stairs to go up.Genuine Expedia guest review
Did not have a car. Could walk to everything. Hotel just Ok, Bathroom needs some updating. Choose it for location and price. Staff very friendly to us.Genuine Expedia guest review
"Decent Hotel-Centrally located"
Location was great. Size of room was great. Only dissapointment was the carpet in both halls and room were very dirty an stained. Definitely needs an update.Genuine Expedia guest review
"You pay what you get"
Its a nice hotel, clean, good 24/7 service, free coffee 24/7 (theres a self service machine), you do see some details like the fixed curtains that cover the view or the sunlight but for the price, you get a clean spacious room with a kitchenette and silverware, glasses ect. it is worth the stay, plus you are walking distance from ocean driveGenuine Expedia guest review
Bathrooms very dirty. Water cold w temporary scalding water. Coffee pot but no coffee. I would never go back. And no longer trust your recommendations. I brought friends and was embarassed.Genuine Hotels.com guest review
"Good hotel close to South beach"
Pleasant experience staying for 2 nights. Very close to the south beach and to all the restaurants on south beachGenuine Expedia guest review
My room has a large cockroach crawling on the dining room floor when I turned on the lights. A small roach was on the bathroom sink.Genuine Hotels.com guest review
I booked a room at the Ocean Reef Suites for my 30th birthday this past weekend. At first, I was really skeptical from some of the bad reviews, but thought I would try it based on pricing and accesibility to Ocean Drive. We checked in Friday around 6p and there was a front desk attendent. Luckily, we were the only ones in the lobby for check in. The […] front desk agent also gave us the option of splitting the bill amongst my gfs, which was easier than putting it on one card. When we arrived to the room, we inspected the room for cleanliness. The linens and comforters in the room seemed old, but clean. Water pressure in the shower sucked, but that was a minor issue for us. It was plenty of room for three girls. For the most part, we were happy with the room. It was very quiet at night when we were ready to go to bed, in comparison to staying on Ocean Drive. There's also a Tiki bar across the street. Location wise, everything was walking distance. Ocean drive and the beach was a block away. We only took cabs to and from the airport. I would definately stay at this hotel again the next time I stay in South Beach! Read moreGenuine Expedia guest review
Nice clean hotel with wet bar & good sized refrigerator. Check in was easy & staff was accommodating. However could hear every conversation the people in next room had, and there is construction on Collins that can be noisy at times. Great location near all the attractions. Would stay here again.Genuine Expedia guest review
This was a great place. It is more like a studio apartment. It is centrally located to everything in South Beach. I will definitely stay here again.Genuine Expedia guest review
"Great Location but room was not good"
Well , the location was good , very near to the beach. The room was very old , the bathroom was horrible with the bath tub having all signs of wear and tear, the shower switch almost coming out and the window shade couldn't be pulled down and was clearly visible from the window of the adjacent hotel. there was a continuous sound of water dripping (probably […] the air conditioner from floor above) which was very disturbing . Smelly pillows to add to it.Plus add $25 for parking. It was not all worth the price . I'll probably not recommend this hotel for family vacation. Read moreGenuine Hotels.com guest review
"Close to the beach"
this was the worst motel experience I ever had by farGenuine Expedia guest review
"Close to the beach"
this was the worst motel experience I ever had by farGenuine Expedia guest review
Our bed broke the second day we were there, they housekeepers did not clean our room for 2 days and our sheets never got changed, they only went in the room to make the beds and take out the trash and replace the towels, other than that, their service was poorly. I wouldn't recommend a 3 star hotel to no one unless you guys are really tight on your […] budget :( Read moreGenuine Expedia guest review
Need to renovate toilets not flushing properly and need to bring hotel into the 21 centuryGenuine Hotels.com guest review
I was really impressed by the place. For the rate it is phenomenal especially right across the beach!Genuine Hotels.com guest review
"Cute south beach hotel"
The hotel looks like it use to be an apartment building and was converted over to a hotel at some point. Our room included a kitchenette, queen size bed and a bathroom that had nothing to brag about. The studio type room was good for the two days but don't come this way if your looking for a luxurious south beach experience. However, I knew what I was […] getting and I was happy with it and the other guests seem to be on the same mindset as me. If your looking for a little better than budget south beach experience, stay here. I'd go again! Read moreGenuine Hotels.com guest review
"Needs updating and better cleaning"
Room was very dingy and not clean. Didn't feel comfortable and wore flip flips in shower and socks on carpet. Found false eye lashes in room and stains on shower curtain and bed sheets. Won't stay here again. It's good for location, right by the beach but that's about it.Genuine Hotels.com guest review
What a nice experience! I live in Ft Lauderdale and take many stay-cations to miami, and lets just say this is the best hotel i have stayed in thus far! The staff was very friendly and helpful. location was prime. The rooms were extremely clean for south beach. I would stay here all over again and not change a thing.Genuine Hotels.com guest review
"Cool location/ But not so good hotel"
I arrived early before Check-In time and my room was ready I thought that was great. The Hot water was not so hot..... And we found a Bed bugGenuine Hotels.com guest review
"Close to the beach....only a block away."
Great location...but not the very best hotel. Room appeared ok, but looking closely, there was a dirt build up under the bed and crevices surrounding the bed. We had problems with the bath tub no draining but was fixed. All I can say is, it definitely needs constant upkeep and hope the hotel keeps that in mind. I will definitely not stay there again, […] but had to because others were booked. Read moreGenuine Expedia guest review
the location was not bad only two blocks away from the beach. it was pretty spacious and the fridge was a plus. unfortunately, believe the reviews. very very dirty. i would say the worst part was the bathroom it smelled like urine and it even had stains all over the toilet. they actually never even cleaned the bathroom in our stay. if you looked behind […] the bed you could see an awful amount of dust and i even think spider webs. i did like the amount of space, location, and tv. but that would be it. Read moreGenuine Expedia guest review
"Good place to sleep."
It was located near to everything. Always able to just walk back to when needed.Genuine Expedia guest review
The hotel was at a great location, close to the beach. The staff was very nice and helpful with direcation to stores and resturants near by. It he only thing that suck was the bathroom was a little small for our suite. Also they don't tell you about the hundred dollar security deposit and the charger for the first night, even if you pick to pay at the […] hotel. Other than that I enjoyed my stay. Read moreGenuine Hotels.com guest review
"A little disappointed"
The hotel staff was excellent, internet was included, and our room had a mini kitchen area, which were all positives. However, I think the room, bathroom, and furniture could use a thorough cleaning. Some areas seems rusty and worn. Overall, for the boutique hotels in South Beach this is about what is expected.Genuine Expedia guest review
"Great location and great price"
Considering where the hotel is located and how great the price is, I was expecting the hotel to be sub par but it was greatGenuine Hotels.com guest review
"Nice and comfort"
I realy enjoyed my stay . One thing I did Not like that one staff came up to my room to fix my safe and she stated that it is not allow to smoke inside the room and she was smiling somkeing ... Which i did Not .. And she did not apologize for that ..Genuine Expedia guest review
"Very nice hotel, Staff was wonderful"
I've stood in several hotels on Collins before, this was the most pleasant experience ever!Genuine Expedia guest review
Right in the heart of south beach. Modern style rooms. Price was reasonable for the location.Genuine Hotels.com guest review
"Was exactly what I was expecting"
This hotel is in a great location. Not five star, but most old south beach hotels aren't that way anyway. For the price, it was exactly what I was expecting. The girl who checked us in was nice, and the hotel fully served it's purpose as a place to change and crash while partying in south beach. The bed was uncomfortable, but overall, it was very convenient, […] and perfect for what I was looking for. Read moreGenuine Hotels.com guest review
"Fun and convenient location!!"
This small studio suite hotel suited us. Economical and close to Everything! No traffic for us. We walked and biked everywhere. No real room service. No complaints. Everything worked and was clean.Genuine Hotels.com guest review
Friends and I went for a weekend in South Beach. It was a great location but the room was not what we expected. the first day we arrived the toilet didn't work nor did we have enough towels. The hotel was very proactive in fixing the issues but that's something you hope to avoid when staying in a nice hotel. It wasn't what we expected but it was liveable […] because we didn't spend much time in the hotel except to sleep! Read moreGenuine Expedia guest review
"Not what it seems."
The service was very poor.Genuine Hotels.com guest review
"Bad upkeep, good location"
Location is great but it starts going downhill from there. It was remodeled at one point in time but you can tell they have not kept it up. Its dirty and falling appart, cleaning of your room is not very good, there was hair in the shower when we got there, a huge layer of dust under the bed, dirty walls..etc etc.. The towels are old, used, and smell […] like chlorineWe happened to walk in our room to use the restroom when room service was in there; they left and never came back-no fresh towels no trash pick up , nothing. We needed a taxi towards downtown, they called a private van service (there were 10 of us) the guy charged us THIRDY 30 dollars A PERSON roundtrip. next day went looking for our own, five dollars a person...dissapointing service choice on the hotel part to say the least! For the price we paid i think you can find a better hotel!Do your research, unfortunately we went at a peak time due to ULTRA music festival so our options were very limited. Read moreGenuine Expedia guest review
Its in a GREAT location exactly one block from Ocean dr. Room was nice and roomy very clean..room service was great and receptionist as well ! They all were really nice and informative! I will definitely look into coming back!Genuine Hotels.com guest review
"Couldn't be a more perfect location & value"
I was very impressed with Ocean Reef Suites. The location was absolutely perfect, the room was large & clean. The convenience of having a store & a restaurant attached to the hotel was wonderful. The staff was very polite and accommodating. Will definitely be staying there again on my next trip to south beach!Genuine Hotels.com guest review
"walking distance to convention center"
serviceableGenuine Hotels.com guest review
"Not great, but convenient"
The room wasn't very nice (e.g. not even a box of kleenex ) but was convenient from a location perspective,Genuine Hotels.com guest review
"Excellent staff and location; not so much clean"
My parents and I were there for the SoBe Food and Wine Festival, and where the events were in relation to the hotel location was perfect. I love that we could basically walk everywhere, and there were plenty of cool shops to go into - all walking distance. The hotel staff was excellent! VERY friendly and accommodating! The room itself - you could tell […] they tried making it modern, so the decor was fine. The cleanliness of the room, though, could DEFINITELY be improved upon. Read moreGenuine Hotels.com guest review
Would stay again. No issues.Genuine Hotels.com guest review
"Secret Suite in South Beach"
We found a superb secret in South Beach. Very reasonably priced suite for 4 persons, within walking distance of everything, Lumus Park, Flamingo Park, Lincoln Road, SOFI and the Boadwalk. The beds were the most comfortable beds we have slept in in the past 9 months of travel. late checkout, not a problem, more complimentary coffee, not a problem. Convenience […] store on the first floor, public parking a block away...covered parking, 4 blocks away, very fast free internet, very quiet carpeted floors. we liked the cleanliness and mnder, contemporaty design. We plan on using this as our "pied a terre" in South Beach. Read moreGenuine Expedia guest review
"Dirty, but great location and customer service"
Overall, this hotel wasn't bad. I spent a lot of time reviewing hotels in the area and it seemed like a decent place in a good location. I would say my initial research proved to be correct. Compared to my "way of living" it was not up to par. However, compared to South Beach's "way of living" it wasn't bad. South Beach is a dirtier place than I am […] used to. We stayed here two different nights, once before our cruise and once after. The second time around was in a better and larger room, which was also cleaner. The first room was a little dirty and we had to plunge the toilet every time we used it. The second room the towels were dirty and had black hairs on them (my husband and I do not have black hair). Both rooms had dirty pillows and blankets that just felt grimy. The stair railing was literally detached from the wall in one of the buildings and was not safe at all. However, the staff and customer service were amazing. Both times they got us into our room way before 3 (the check in time). They also held onto our bags while we were waiting for our rooms to be ready so we could wander. Beach towels were provided which was nice as well. Also, the location was amazing. Walking distance to everything! The look of the rooms was nice and the small kitchen was an added bonus. We stayed in the studios both times. The free wifi was also great. If cleaning was more of a focus, I would have rated it better. Cleaner towels, sheets, and pillows would have been nice. Read moreGenuine Expedia guest review
"Good location-needs updating"
Great location, very close to the beach. The room had everything needed. Just seemed everything was from Ikea, budget furnishing throughout. The entire bathroom needs updating.Genuine Hotels.com guest review
"Rustic but great location"
Hotel was under re-construction - which it needed So was noisy and a bit messy, but good price for such a great location, and spacious room. Don't go with high expectations, but worth the price. South Beach is super.Genuine Hotels.com guest review
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