"Great for short stays, close to airport"
I was pleasantly surprised by my stay. First of all, the proximity to the airport is great. My room was very spacious and comfortable. It had all the amenities to make my one night stay comfortable. There is a seven eleven on the ground floor right next to the hotel, which was also a nice convinience to have. This was probably the best Best Western […] I've ever stayed at. The breakfast area is clean, spacious, and filled with natural light thanks to the large windows. The breakfast food is not great, but it is sufficient. The only negatives were that my room was close to the elevator, and the noise from some rowdy guests was audible in my room. The bathroom is, while spacious, insufficiently lit in my opinion. Also, the shower head was awkward and difficult to position. I had a hard time taking a shower. The shower tends to flood outside of its boundaries, leaving the floor wet. Other than that, the room was great and the bed was comfortable. Read moreGenuine Expedia guest review
"Close to PPL Park"
Great stay!!! Really appreciated the shuttle service to/from soccer stadium. Hotel staff was very friendly and accommodating. Room was very clean.Genuine Hotels.com guest review
The hotel staff was extremely accommodating and helpful. The shuttle service was fantastic, with courteous and helpful drivers. There are no restaurants or services in the area, which could be a bit of a problem if you don't have a car, but the hotel makes the shuttle available to take guests to the airport and/or the local Harrah's casino, where there […] are numerous food options. The room was huge and well-kept. Read moreGenuine Expedia guest review
"Not at all what I was expecting."
This hotel in definately not in a very nice part of town. The front of the hotel faces the university, but the back, where the parking is looks like a seedy part of town. We were in town for my cousins wedding and got there early so we could get dressed at the hotel. When we arrived, the lobby was very warm which should have been a sign of things to […] come. Our room was roasting and after 2 hours the air conditioning still did not work in our room. We called the front desk and they informed me that a maintnence man would be there to fix the problem, within 2 more hours. I had to get ready for the wedding in the heat and later that night, we learned that the a/c could not be fixed. They were willing to DOWN grade our room because that was all that was available, but we were already at the wedding and wouldnt be back til after midnight. Also, we went down to the front desk for more towels and shampoo because there was 4 of us in the room and they didn't have any shampoo or conditioner to give us. Even though the sign in the room stated that they would be happy to supply any tolietries. And finally, the next morning breakfast was served from 6am until 10am. We arrived at 7:45am only to find 2 pieces of wheat bread, some hard boiled eggs and a lady making the last few waffles. Everything else ws gone and they had nothing else to serve. Needless to say, I was more than disgusted with our overall stay at this hotel. Read moreGenuine Hotels.com guest review
The room was very nice, staff was friendly,the shuttle worked out great with the drivers being very helpful. I would recommend this hotel to friends.Genuine Hotels.com guest review
Building and hotel are fairly new, so the facilities are nice. The room was not as clean as I'd like, there was visible dust and the bathroom had some stains on the tile. However, it was acceptable. The area is a little sketchy. A female traveling alone may want to stay somewhere closer to the city. This is pretty suburban.Genuine Expedia guest review
No complaints about the hotel itself. A little difficult to find the parking lot, and a little strange getting to the entrance from the parking lot. Neighborhood was a bit shady, but once inside we felt safe and were very comfortable.Genuine Expedia guest review
"Convenient location but major facility problem"
At the time we were there, the toilet in our room did not flush. We alerted the desk staff and they were nice about it but said that was just how it was. They did not offer to give us a different room and we didn't press it. Our family needed to use restrooms elsewhere during our stay.Genuine Hotels.com guest review
"Shuttle not 24 hours"
Booked this hotel because ad said it had 24 hour airport shuttle. On arrival, found out that it doesn't run 24 hours. After complaining, front desk manager put me in a cab and had me wait for a few other guests which caused me to almost be late and added stress that I really didn't need.Genuine Expedia guest review
"Good choice for the price"
This was a very nice hotel. While the parking was somewhat limited, one can't really complain since the parking is free. Otherwise, a good choice to be close to the airport or Widener University.Genuine Expedia guest review
the bed linen had spots on the sheets,i had to change them.Genuine Hotels.com guest review
One of the women at the front desk was rude, but the others were professional. Widener is only a three minute walk away, but don't go walking around the area at night. Shuttle drivers were extremely nice and helpful. Shuttle will drive you to the airport for free where you can catch a cheap train into town if you want to check out Philadelphia. Other […] than the rude woman at the front desk, I would recommend this hotel for anyone looking to stay close to Widener, etc. Read moreGenuine Hotels.com guest review
"Convenient & Courteous"
Convenient,fantastic airport shuttle service fast and super friendly,very helpfull,very courteous. The room although clean had vaseline container under the bed. UCK!! We would however recommend the hotel and stay there again.Genuine Expedia guest review
"Quality airport hotel"
Hotel was a pleasant surprise when used as a stay-over before a flight the next day.Genuine Expedia guest review
"Close to College BUT..."
Horrible noise control, I was up all night between the hallway noise, person above me walking and next door arguing. The neighborhood is less than desirable, and not one to be walking alone even during the day in.Genuine Hotels.com guest review
"Quick stop over"
The staff were very helpful in letting us know where to go for a good meal.They are also very friendly.Genuine Expedia guest review
It was a nice clean hotel. There was no charge for parking. The amount i paid for the room was less than what i would have paid for parking and this way i did not have a 3 hr commute to philly in the early morningGenuine Expedia guest review
"Goog hotel but not excellent"
No fence around the property or the parking area. If fully booked, you will not have enough parking. However, there are street parking. I don't feel safe parking my car there, but I didn't have any problems. The picture is kind of misleading-- not all hotel. This building divided into three parts: apartment, seven eleven store, and best western hot […] el. Read moreGenuine Hotels.com guest review
i stayed one night in the hotel every thing were perfect ..the bed was a first class am completely satisfiedGenuine Expedia guest review
"Did not receive the promised microwave"
1) I called 10 days earlier to confirm the reservation and to request a microwave. I was promised one but when I arrived it was not in the room. I stayed for 3 nights and asked for it every day but did not get one. 2) The safe was dead. I reported it and was promised to get it fixed. Did not happen. 3) Beds are great, TV works, refrigerator works. 4) […] Carpet needs cleaning. 5) I used train to downtown which was great. Hotel shuttle to airport train station was also excellent. I asked if I should return to the place where they dropped me off and the driver said yes. When I returned to that exact place I called the hotel multiple times to tell them where I was waiting. They just could not find American departure at Terminal A East. I was standing in cold weather for 50 minutes. At my age I also had to suffer since I was afraid to return into the terminal building and miss the shuttle while taking care of my physiological needs. Bottom line: I am reluctantly recommending this hotel not because it is perfect but because it is less expensive than the $500 hotels that were available downtown Philadelphia for those days. The problems I mentioned are easy to fix with a good manager and a motivated team. Read moreGenuine Hotels.com guest review
By far, the best thing about this hotel was their service. My family went to Philadelphia for a weekend stay. We did not rent a vehicle which we were hesitant of. The hotel shuttle picked us up at the airport quickly. The drivers were very friendly. They were available to drive us anywhere between airport and hotel at any time. Hotel located in a college […] town so not much to do in the area, so they make up for it their service/shuttle. Rooms very clean. Front desk needs to work on their customer service a little. They could come across a little more friendly. Breakfast was good and the staff friendly. We chose this hotel because the rates were most reasonable, it looked the cleanest and was recently updated inside. When we return to Philly we will stay at this hotel again. Read moreGenuine Expedia guest review
"Very nice new hotel in Chester (not a great town)"
This hotel is new and very clean with generous roms and bath. Chester itself is not a great town at all with boarded up homes etc . However, this hotel sits right at Widener Univ. and it seems quite safe. They also inlcude a nice breakfast and everything was clean and kept.Genuine Expedia guest review
The place to stay when in PhillyGenuine Expedia guest review
The hotel was decent, my room was clean and neat and it is what you would expect from a Best Western. I usually stay in Sheraton Hotels, but ended up with a bad reservation and scrambling to find another hotel. This hotel was pretty good the staff were very polite and helpful. The only complaint I would have in regards to this hotel would be that the […] neighborhood is kind of rough, we were told not to go out at night because there are gangs, drug dealers and people get shot out there pretty often and that kind of kept us in our room most nights. We then could see what looked like drug sales outside right from our window and that kind of ruined the experience. Overall if you are going out just for business and do not plan on going out at night this hotel is not bad. Read moreGenuine Expedia guest review
"Im impressed and the employees have a great attitude"
like it a lot.Genuine Expedia guest review
Very nice hotel. Some issues in getting to lobby from the parking. May have to deal with some locals.Genuine Hotels.com guest review
"New hotel - nice stay"
I picked this hotel because of its proximity to PHL airport and I-95 and Claymont, DE. It is new and clean and quiet and featured a nice breakfast. It is a little tricky to find the first time because it looks like an office building and has a small sign. There is a bank in the same building which you see first. Otherwise, a nice hotel and good val […] ue. Read moreGenuine Hotels.com guest review
"Great for Union Game"
We stayed here after a Philadelphia Union game. It was very close to the stadium and the hotel was very nice. The city of Chester is not the best but within a block of the hotel felt somewhat safe. Management is not the friendliest. We had a group of 7 guys and as soon as we walked in he threatened to call the cops if we caused any problems. We did […] not do anything while walking in to get that kind of response. Overall nice and the Continental breakfast was good. Read moreGenuine Expedia guest review
"Very nice hotel"
Clean, well worth the moneyGenuine Expedia guest review
Part of a mixed use project that includes apartments and a convenience store. Parking lot was open to surrounding neighborhood that was very decrepit. There did not appear to be any security cameras and very poor lighting in the lot, which was completely out of view from the hotel lobby. Convenience store attracted a bunch of low life looking characters. Although […] the hotel was pretty new, the chair in my room had a large, obvious stain that looked like the source was some sort of bodily fluids. When I notified management, instead of offering to move me to a different room, they said they would be sure to have someone look at it the next day. The following morning while having the continental breakfast, the server decided the best morning music for the guests was the local rap station which blared from somewhere in the kitchen. I would definitely not stay here again. Read moreGenuine Hotels.com guest review
stayed for two nights hotel clerk extremely friendly morning buffet not great bu okGenuine Hotels.com guest review
"Good hotel - Not so good surroundings"
I enjoyed my stay. The surrounding neighborhood was a little seedy but the staff was attentive and the room was nice. There is a college directly across the street so there was at least some feeling of security. If you just want a nice place to sleep at a reasonable price in the vicintiy of the airport, you'll like this one.Genuine Hotels.com guest review
Rooms was nice. Shuttle to airport was easy. Not many places to eat around hotel - can take shuttle or order room service. Hotel is directly across street from college campus. We were there during summer - so no school in session.Genuine Hotels.com guest review
"Decent Rooms, but questionable area"
When I stayed here recently, the room was very large for the price, and the bed was comfortable. The elevator had some issues that kept it from working all the time, which meant 4 floors of stairs, and the neighborhood was pretty rough, including boarded up houses just behind the building parking lot. The hotel sits right on the edge of Widener's campus […] and I think some students were staying in the hotel, so I did see campus security around; just not much late at night. If you need to be at Widener (or you've rented a car to get anywhere else in Philly) and you are on a tight budget, this is a good choice. Just don't leave anything in your car and don't wander around at night alone. Read moreGenuine Expedia guest review
"Have stayed twice at this hotel in the last three months and will continue to use it."
Hotel is very clean and well maintained. Only problem that I can think of is that the hotel sign is not large enough and not well lit at night. First time I stayed at the hotel I drove right past is and nearly missed it again when I was retracing my route.Genuine Expedia guest review
"Best West at Widener is the Best"
This hotel is a hidden gem. Close to airport yet a third of the cost of other hotels. Free parking for duration of trip and free shuttle to and from airport and casino. The rooms were nice size, lots storage, and were clean. I will always stay here whenever I have an early flight. Enjoyed my stay, Staff were very nice.Genuine Hotels.com guest review
The room was clean but there were issues in the bathroom. The toilet seat was broken, tissue paper holder coming out of the wall, shower did not work and there was no tub, water pressure in sink was low. The issues were brought to the attention of Molly Fisher, the manager on the next day. She had it all taken care of while we were out for the day AND […] gave us a gift card for $150 toward our next stay at Best Western. We had used Best Western for several other reservations on our trip and were pleased with the accomodations and consider this occurance the exception rather than the rule. I was very pleased with the efficient response by Molly and would reserve with Best Western again without hesitation. Just an aside. I think it would benefit the overall impresson of the hotel to keep the area from the parking lot to the hotel entrance swept daily as it is a kind of walkthrough area from 7/11 store and people seem to throw debris there ie paper cups, cigarette butts, paper wrappers etc. Read moreGenuine Hotels.com guest review
"Clean Hotel, Lousy Service"
Forced to wait over an hour at the airport for the free shuttle...then realized the following morning that no bath towels were stocked in the room. This is a comfortable, quiet hotel for a short stay - just hope you don't have to interact with the staff.Genuine Hotels.com guest review
"Nice Stay but not so great neighborhood"
Although I did not have a bad experience at this hotel, 3 blocks away was not a very safe area and I would run in after my return from dinner every night. There is nothing at walking distance so I recommend you have an automobile. If you are visting the university, this is a great hotel for you. If not, try Media, PA area.Genuine Hotels.com guest review
"Great choice for a park and leave for the airport."
We just stayed for one night and did the park and leave. I felt safe and also felt safe leaving my car in their lot for the weekend. We had a driver to the airport in a nice and clan mini-van. Our driver Jay was te man! He was so nice and had great conversation on the way to and from the airport! We did not wait long for him to come neither. Jay I hope […] this e-mail takes you by surprise because you had just told us you were new to the hotel's employee staff. Thanks Jay. We would recommend this place to our friends and would stay with you in the future. Mark and Donna and my 2 children Thank you Jay. Read moreGenuine Hotels.com guest review
aGenuine Expedia guest review
Hotel was clean and the location worked for what we needed to do while we were there. The staff was great and the breakfest was good.Genuine Hotels.com guest review
The location Airport south was a bit misleading. The area is not the best, buit I wouldn't say it was bad. I wasn't sure what dining was available inteh immediate area. IT is also located right across the street froma University. The room was fine. If you are looking for a true airport location, I believe their are probably several others closer to […] the airport. Read moreGenuine Hotels.com guest review
"Straight shot to Wells Fargo Arena"
We enjoyed our stay very much. Clean ,comfortable, spacious rooms and the bathroom was beautiful! Breakfast server Geraldine is the sweetest most helpful woman. She greeted us with a big smile each day and made sure we had everything we needed. She even made us waffles!!! The cleaning woman did a terrific job refreshing our room each day...that was […] nice. We were attending the NCAA Wrestling Tournament at the Wells Fargo Center and it took 10 minutes to get there. Almost a straight shot, that was so convenient. 7-11 about 100 feet away which was great not having to search for a store. Didn't use the Exercise Room but it looked great and clean. We have never stayed at a Best Western before this and after our experience we will always look for one from now on. Best Western in Chester PA ROCKS! Look for Geraldine!! Read moreGenuine Hotels.com guest review
Great acomodations. The room was just I as expected it to be, lots of space and confortable. Totally recomended!!Genuine Hotels.com guest review
The hotel is attractive and comfortable. The staff is friendly and very helpful. This is one of the best stays I've had at a hotel - I can't recommend it enough.Genuine Expedia guest review
this is the second time we have stayed at this hotel , both times the staff has been beyond friendly and personable , greet u and treat u with respect and kindness, rodney the driver was very helpful and hospitable, the woman who checked us in had an awesome personality and extremely helpful , we will definetly come back ,!!Genuine Hotels.com guest review
"Need better management."
Over all good experience, But facility for pick up service is not good at all ompared to other hotels. Website didn't mention that customers need to call once arrived at airport! Waited for 1.5 hrs and after even ringing for half hour. In mean time other hotels had 3 rounds of pickups!!!Genuine Expedia guest review
Heater broke in the middle of the night, crack dealers/hookers outside window all night, blood stain on pillow,no sugar/creamer,dirty hallways,beat off shuttlevanGenuine Expedia guest review
This hotel was a pleasant surprise. We expected the worse having stayed at airport hotels previous but this hotel was clean, comfortable and the staff couldnt have been more helpful. They have an excellent shuttle service to and from the airport which made it very easy for us. They didnt have a dining facility that we could find, there is however a […] 'take away' shop just outside which 'filled the void'. Read moreGenuine Expedia guest review
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