"This hotel is not bad for the price"
Hotel indigo was cute, very pretty room and beautiful bathroom. Loved that they have Aveda bath products. The attitude at the front desk when I was checking in could have been a bit warmer and more welcoming. I was annoyed with the elevator key card thing too, I stood in the elevator for like 10 mins tryin to figure out why it wasn't working. Overall […] though not a bad stay. If you're looking for a comfortable well decorated room in Chelsea, hotel indigo is a lovely choice, but I'd recommend that the front desk be a little bit nicer. Read moreGenuine Expedia guest review
"Not a good experience"
Several problems during my stay. First the heating system didn't work in any of the nights that I was there (6 in total) during a REALLY cold week in NY (down to 10 degrees). Second, they don't put enough towels for the amount of people that fit in the room, and when I requested more, they took them the next day (without letting us know about it). Finally, […] the size of the room is tiny, and there is pretty much no closet space available. I wouldn't stay in this hotel again Read moreGenuine Hotels.com guest review
Marvelous staff. Appreciated the TV offerings. The guest chair was pretty comfortable. Very conveniently located. First hotel in NYC I've stayed in that I would return. Very happy.Genuine Hotels.com guest review
"Nice, quick stay."
Stayed at here for one night. No problems at all. Rooms were clean, staff very professional and polite. Very easy walk from Penn Station.Genuine Expedia guest review
"Amazing staff !"
The best part of this hotel is the staff members. They were so friendly and helpful and greeted us with big smiles. The rooms were clean, just wish there was a little more room, but it's New York City afterallGenuine Hotels.com guest review
Nice, fairly clean and modern. Staff were friendly. 28th St. is kind of grungy though--be careful about walking towards 6th Ave. 7th Ave. direction is fine. Close to the subway and Penn Station. Room was a bit worn, but nice. Somewhat chilly, but it was an exceptionally cold night. Laminate floors beats carpet. The headboard was a little gross some […] kind of cracked vinyl or leather--seemed dirty. An extremely good value. Read moreGenuine Hotels.com guest review
I'm originally from NYC and was visiting back home. This was a great hotel. Wonderful service, lovely gym and you can't beat the location. Overall great overnight stay!! I would come back for sure.Genuine Hotels.com guest review
Room was very nice. Loved the wooden floors. Quiet and pleasant experience.Genuine Expedia guest review
The hotel was conveniently located, the staff was friendly and quick in registering us. The room was clean and an average size for NYC. Very nice bathroom and toiletries. I would stay again.Genuine Hotels.com guest review
The hotel is near the Avenue of the America's and very convenient to public transit and cab service. Valet parking was great! Hotel was clean, modern, and had a great breakfast in the restaurant. Overall, a great experience!Genuine Hotels.com guest review
The decor was wonderful, the bed was comfortable. Everything about the hotel we liked. Only one thing we'd like to change - the bathroom had only a fixed shower head. No bidet, no bath, no flexible shower head.Genuine Hotels.com guest review
It was a perfect stay, no worries at all. One issue but not major. The TV wasn't hooked up, so just made a quick call to maintenance and it took 10 mins.Genuine Hotels.com guest review
My friend and I came into the city for our birthdays and we had a blast. Great hotelGenuine Hotels.com guest review
"HORRIBLE FRONT DESK STAFF"
I LOST MY CREDIT CARD AND DIDN'T HAVE IT FOR INCIDENTALS. HOTEL WOULD NOT ACCEPT CASH DEPOSIT AND REFUSED TO LET ME CHECK IN. THEY CANCELLED AND REFUNDED HOTEL STAY. I WENT ACROSS THE STREET AND STAYED AT THE MARRIOTT COURTYARD...NO PROBLEMS AT ALL WITH CASH PAYMENT. THREE DAYS LATER HOTEL INDIGO CHARGED ME AGAIN FOR THE HOTEL STAY. I WENT BALLISTIC […] AS YOU CAN IMAGINE. STAY AWAY FROM THIS PLACE Read moreGenuine Hotels.com guest review
"OK HOTEL IN NYC - IRRITATING DESIGN FEATURES"
Hotel was reasonably clean & located conveniently off 6th Ave in Chelsea. Neighborhood is the commercial flower district with activity beginning early each day. Style was modern with clean lines but 1/2 glass shower door guarantees water on the floor and the stupidly designed clothes hooks look nice but don't work - towels slip off onto the wet floor. […] Our room got very early sunlight (appreciated in NYC) but there were no blinds (only sheer decorative curtains) that don't keep it away from early morning sleepers eyes. Comfortable bed & sheets. Friendly staff. A generally OK choice but nothing great. Read moreGenuine Hotels.com guest review
Clean Decent hotel with small rooms I would stay here again!!!Genuine Expedia guest review
"QUIET AND CLEAN IN NYC"
We stayed two nites in February and had the best sleep in years. The room was VERY quiet even though we were near elevator. CLEAN!! comfortable, We took a shot at an unknown to us, and won! Room is on the small side, but big enough for two and certainly big enough for NYC since we don't spend lots of time in the room.Genuine Expedia guest review
Hotel staff was exceptionally put together. Lobby smelled like heaven.!Genuine Hotels.com guest review
"Good hotel in flower district on edge of Chelsea"
Overall, very pleasant to stay here. However, huge laundry bins were parked outside our room and the elevators every night. Very unsightly. Attention to detail and follow through was okay not great.Genuine Expedia guest review
"Great hotel experience"
I've seen this hotel several times online, but this was the first time I booked. It was in a really convenient location and the hotel itself was really great. The front desk staff was awesome. We didn't eat in the restaurant, but it was nice that they had a full restaurant in the hotel. I definitely plan to stay here again the next time I'm in NYC.Genuine Hotels.com guest review
"Wow outstanding hotel for price"
Got a room for. 99 right off penn station convient and hotel.com got it for. 99 versus the going rate in New York of well over 200 I will do it againGenuine Hotels.com guest review
My room was extremely cold due to cold weather. I brought this issue to the attention of the hotel engineer. Even though he explain why the room was cold the problem never corrected itself. When I checked out the next day; the front desk attendant ask me how was my stay. I told her that I had a very uncomfortable night due to the cold air blowing from […] the air conditioner. Her response was; I apologize for that Mr. Hadley but thank you for staying with us. She could have offered me a discount or free stay to be usesd at another time. Read moreGenuine Hotels.com guest review
Great experience. I loved the lighting and bed size. Was excited that cable was provided for me to watch the Knick game. The bathroom was nice and unquie in the way the shower door was positioned. I would recommended this hotel for a nice 2-3 short stay.Genuine Hotels.com guest review
"Chic hotel in the heart of Chelsea. Close to all"
Loved itGenuine Hotels.com guest review
"Great hotel room with good space"
I liked this hotel, I stayed in a king room. Good size for NYC and I love Chelsea. Bathroom was also a nice size. Only reason I didn't give it all 5 stars is because the water pressure & shower head weren't that great.Genuine Hotels.com guest review
"Nice location in Chelsea"
The staff was very helpful and personable ... from the concierge to the bartender. The hotel was nice and the room actually had a view, which is not always guaranteed in New York. We would stay here again.Genuine Hotels.com guest review
"Cute Little Hotel"
This is a cute hotel for a good price! It was clean, there's free wifi and there wasn't too much noise coming from the street (you're in NY, so you're going to get some street noise regardless). Walking distance to Madison Square Garden, Macy's, Penn Station and right next to the 1 station. There is apparently a rooftop restaurant, but it was closed […] for renovations (you can still get food in the hotel though, so don't panic) -- certain it will be nice when it opens but honestly there is so much to do outside of the hotel we didn't even notice. Read moreGenuine Expedia guest review
i was disappointed with this hotel and with the misleading information that led me to make this reservation. we stay in the city regularly and would not return to this hotel. the area and entrance was not appealing, the room was worn and small, the cleaning was marginal and no fresh towels left after maid service in the morning, the linens were abrasive […] and not soft (towels and sheets). we have experienced much much better (w at union square, st. regis, gotham, park lane etc) Read moreGenuine Hotels.com guest review
The front desk and overall services are good and I would come back. However, the shower room design is disfunctioned. The glass door is not wide enough that water spills on the bathroom floor, and I had to use all the towels in the room to dry out the floor. Obviously the floor was cold and slippery. The coffee cup in the room had a little brown stain […] from the previous use. Read moreGenuine Hotels.com guest review
The floors are so dusty and sticky that the bottom of my socks were completely black after 20 minutes of walking around the room. The beds roll around and are not stable, making them very uncomfortable to lay on. Its in the heart of the flower district and only 5 blocks from Penn station, but there are PLENTY of other hotels that are actually SANITARY!!! […] Save your money for a different spot. Also, valet scratched my car, and the hotel took no responsibility, I even had to still pay the 57$ for parking. Disappointing experience in every aspect. Read moreGenuine Expedia guest review
"Close to Time Square and for shopping."
Hotel and Room were clean and service are good. Staffs are also helpful and polite. Pillows and bed for me were not that comfortable. For my daughter it was OK.Genuine Hotels.com guest review
"Not worth the big bucks"
Decent hotel...not worth the extra dollars for included breakfast! Doesn't mention it when booking but all you get are croissants, juice, fruits & coffee/tea. Not a full breakfast and @ $200+ a night I expected much more!! Also ice machine only exist on lower level, gym? HA EXTREMELY smallGenuine Hotels.com guest review
Pleasantly surprised with the hotel. Great price. Clean clean clean. The desk agents were wonderful. Would stay again.Genuine Hotels.com guest review
"great option nestled away in Chelsea"
Hotel Indigo is one of a few choices that have appeared in the Chelesa location near FIT which is a great location to explore the city as you can easily get uptown or downtown, and I like to hang out in Chelsea/Village in the evenings rather than the tourist traps. Quick walk down to 7th, subway is right on that block, Starbucks, Duane Reade, Mustang […] Sally's, and abundant cabs all within a block. I stayed for 3 nights in a king room. Overall the hotel is nice and the front desk staff were very helpful. Room was clean which is most important thing for me. Not huge, but not a shoebox either, so I thought it was very good value. Did not try the food/bar so cannot comment on that. There is some construction going on with the building next door, and it is a 'working' street with flower and garment businesses who open early, so expect some street noise, but as you would expect for NYC. Great stay and would definitely choose this hotel and this location again. Read moreGenuine Hotels.com guest review
The room is really small and space is tight everywhere. Some of the small convenience items found in bigger chains are missing, like sockets at the night table light fixture for plugging in computers or phone chargers. It also doesn't look like the cleaning staff cleaned everything in the room, for example, the ice bucket filled with melted ice was […] not cleared and tables were not wiped. The bed is comfortable. But for the price we paid, we would expect more service and more thoughtfulness in the design of the rooms. Read moreGenuine Expedia guest review
"Nice hotel in good location."
This was a very nice hotel for the price and the room was much bigger than other hotels I've stayed at in NYC, with a higher price tag. I would definitely stay here again. There were two subway stations within a block. I liked that the breakfast had a value and we could order from the menu.Genuine Expedia guest review
had an awesome experience. they were very kind.Genuine Hotels.com guest review
This hotel was incredible. The staff was friendly and helpful and the room was beautiful. We only stayed for one night but for a spur of the moment trip, we couldn't have been more pleased with where we chose to stay.Genuine Hotels.com guest review
"small but clean with great service"
Staff very friendly, room very clean. It was small, but it is NYC, so that is to be expectedGenuine Hotels.com guest review
"Great location, staff, and rooms"
We had a great experience at this hotel. The location was so convenient. The staff was so helpful, and the room was great.Genuine Hotels.com guest review
"Okay, but over-priced"
Room was okay, but way over priced. Also, called the front several times to complain about On-Demand channels not working. She finally said that those channels will not and do not work. I wish she would have stated this from beginning, it would have saved me two hours. It's a shame to pay $300.00 for a room and access to On-Demand channels are not […] operational. Read moreGenuine Expedia guest review
I relied on hotels.com reviews to find a hotel in the mid town ish area for under $300 and was pleasantly surprised with the Hotel Indigo. The room was small but that's typical for NYC hotels. The room seemed to be pretty recently renovated with nice hardwood floors and fixtures, very comfy bed. The bathroom was updated as well and very clean. I love […] that the TV had basically the equivalent of satellite service. All channels I wanted to watch were there, which is rare in hotels these days. The hotel is also on a very quiet street and since my room faced the interior of the block I was shielded from all annoying honking cars and the business of the city. Overall I really liked it, would recommend it to other and would stay there again. Read moreGenuine Hotels.com guest review
Saved money by taking the shuttle bus from LaGuardia to Penn Station (second stop after Grand Central). Hotel is approximately 4 blocks from Penn - easy walking distance. The neighborhood is definitely more urban than that of the Indigo's West 22nd Street sister hotel, The Gem, which has a more intimate charm. Being in the heart of the Flower District, […] the area has a hint of Amsterdam with flower shops and distributors choking the sidewalks everywhere. On my visit December 10, Christmas trees and wreaths were stacked high, sending a splendid pine scent through the winter air. Read moreGenuine Expedia guest review
"XMAS IN NYC"
WHAT A WONDERFUL HOTEL. SPOTLESS, FRIENDLY STAFF AND CLOSE TO ALL THE FUN THINGS YOU WANT TO DO IN NYC . YOU CAN WALK EVERYWHERE. A HIDDEN GEM. CAN'T WAIT TO STAY THERE AGAIN.Genuine Hotels.com guest review
"Indigo - unloading warning"
Our one night stay was fine; the bar in the hotel is actually a nice surprise; the one notable event was that, when we pulled up to unload, there is (we learned) only one legal space to park your car to unload - since a cab was in that space, we pulled behind the cab and went to check in; before we could even register, we were getting a ticket from […] an unbelievably rude member of the NYPD - to his credit, the hotel supervisor immediately took the ticket and assured me that he would pay it, apologized, and provided a couple of free drink tickets at the bar. Read moreGenuine Hotels.com guest review
"Good night's sleep"
The room was great although the bed sheets could've been cleaner but it was a small spot which seemed like a food spill or a heavy stain. Over all it was fantasticGenuine Expedia guest review
"large rooms, horrible service + operations"
Staff is lazy and rude. Additionally, my room was prepaid for several nights but they charged my credit card in excess of $600 via 4 different transactions! I don't get it. Way, way, way overpriced.Genuine Hotels.com guest review
I thought this hotel was very nice. We did not eat there so I cant comment on the food. The room was a little small but having the king bed was worth it. It was easy to get around town because the subway stop was very close.Genuine Hotels.com guest review
"Large rooms; bad service; bare minimum"
The rooms and beds are a great size but that's the only upside here other than it being conveniently located for my purposes. The staff is rude, lazy and careless. They charged my card accidentally twice for hundreds of dollars. How does that even happen? They had my card on file for incidentals (there were none) and I had paid on this site. So ann […] oying! Read moreGenuine Hotels.com guest review
"Great place to stay In NYC"
Everything was excellent at this hotel. I'll be back in a NY minute!Genuine Hotels.com guest review
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