concierge service they only had 2 ladies and i had to wait a long time to try to ask anything,but overall very goodGenuine Hotels.com guest review
"Business oriented hotel"
Enjoyed our stay, but the hotel is more business than family oriented. Could not purchase milk in the small store and we don't like the milk provided in the rooms.Genuine Hotels.com guest review
Overall stay was good but was not told of self parking fee and a hotel service fee which added almost $40 dollars to the price of an $89 dollar room.Genuine Hotels.com guest review
great breakfast and friendly service. even changed the channel on the lobby TV at my request.Genuine Hotels.com guest review
Great quiet location, very helpful and friendly staff, and nice room. Parking garage instead of outside parking and nice shuttle to the Disney parks. Only negatives were a little rattle from the A/C and they need to clean the shower heads better (sprayed in every direction but on you).Genuine Hotels.com guest review
"Shuttle to Downtown Disney left us stranded, twice"
Had to catch a ride after waiting 30 minutes for the Shuttle to arrive for Downtown Disney...got to La Nouba late...then waited 45 minutes for the return Shuttle to arrive at 9:40 pm...again no show! Ended up sharing a cab with another who was also left without a ride...If they didn't have a Shuttle or if it was prone to no-show, we could have made […] other arrangements instead of sitting and waiting and waiting and not knowing. One would think that if you pay a "Hyatt Price" you would get better service than that. They should monitor the Shuttle and inform guests if they are not running on time. Read moreGenuine Hotels.com guest review
"Disney Getaway with Friends for Christmas"
We stayed here for one night for Christmas at Disney. This is the first time we have seen it advertised for such a low rate and have been recommended this hotel several times. We stayed with two other couples and the staff was more than accomodating to placing us all on one floor. The hotel is on Disney property despite not being a Disney affilitated […] hotel so the location was great! We had lunch at the pool bar: "classy bar food" and our waittress was very attentive. The pool has a lazy river which is AWESOME. After Disney, we went back to the pool bar but it was closed before 8pm! However, we went to the Zeta bar and brought to-go-cups to the pool and stayed in the hottub until 10pm where they are strict on the pool policy of closing at 10pm. The rooms were quiet. The guys went back down to the Zeta bar which is open until 2am and they had a great time! The hotel is also attached to the Waldorf Astoria but we did not get to explore. Parking is extra but it is covered in a garage. We will come back! Read moreGenuine Hotels.com guest review
I was disappointed that a king bed room was not available as booked two months prior. the other two rooms I booked were available as requested.Genuine Hotels.com guest review
"2nd outstanding stay at HBC"
This was our second visit to this property, both stays have been excellent. The bathrooms are always a bit cramped, but the room overall is clean and wonderful. The on-site facilities (pool, fitness center) are outstanding. Highly recommended.Genuine Hotels.com guest review
"Trip to Disney"
AwesomeGenuine Hotels.com guest review
Found my new go-to resort inside of Walt Disney World property. Amazing views to the fireworks, great service. All around great stay!Genuine Hotels.com guest review
"Watch for extra fees"
Overall this is a lovely hotel, good location and very good Italian restaurant, however there is a daily resort fee and a daily valet charge which are both quite high. While self parking is an option the parking garage is a hike from the hotel and only a few dollars less than the valet option.Genuine Hotels.com guest review
This resort is the one of the nicest I have ever been in.Genuine Hotels.com guest review
"Last stay at Hilton"
Be prepared to get a room not quite the photo displayed on the web site. Room was expensive, so was the additional $20.00 "resort fee" and unexpected $18.00 plus tax to park. If you elect valet parking have your car the parking goes up to $26.00. The additional billing of $46.00 was conveniently slid under your door to wake up to.Genuine Hotels.com guest review
We stayed here for our anniversary and it was perfect. We were hesitant to book it because of the lobby construction but it was so minimal that we didn't even notice it at all. The customer service was amazing. We told them that it was our anniversary and they upgraded our room to a view, gave us complimentary breakfast both mornings, a $50 resort credit […] and let us check out 1 hour late. The pool area was beautiful and so was the hotel overall. Highly recommend it. We will definitely revisit it. Read moreGenuine Hotels.com guest review
This was a great weekend getaway. The location was very convenient. The pool was amazing. Overall, this was a great experience.Genuine Hotels.com guest review
"We would stay again!"
Our hotel stay was very comfortable. The hotel lobby is being updated so there was a section that was closed off but overall it was lovely. The "La Luce" restaurant is a little pricey but the food was amazing. We were a party of 4 and everyone really liked their food. The service was also very very good. Our experience at the little coffee shop was […] hit or miss. One day it was good, the other day it was really not!!!! Read moreGenuine Hotels.com guest review
"Best hotel in Orlando."
Excellent hotel. It was our fifth time in this hotel. We love it especial in summertime.Genuine Hotels.com guest review
"The only good thing is that it was close to Disney"
I WOULD HAVE NEVER EXPECTED SUCH A TERRIBLE EXPERIENCE AT A HILTON HOTEL, AND NEXT TO THE WALDORF ASTORIA !!! (THEY SHARE FACILITIES ) THE PEOPLE FROM VALET PARKING CRASHED MY CAR AND THEY DID NOT WANT TO TAKE RESPONSIBILITY. I FILED A CLAIM OF COURSE WHICH TOOK PRECIOUS TIME OUT OF MY VACATION. FRONT DESK WAS NEVER ABLE TO OPEN THE INTERNATIONAL LINE […] ON MY TELEPHONE SO I COULD NOT CALL MY FAMILY IN SPAIN NOR IN COSTA RICA . MAID SERVICE WAS TERRIBLE. THEY MADE THE ROOM AT THE VERY END OF THE DAY . I WOULD NEVER EVER STAY THERE AGAIN NOT EVEN FOR FREE Read moreGenuine Expedia guest review
This was an excellent hotel hat fit our needs perfectly. While this isn't a Disney resort you couldn't ask for much more. The Waldorf is right next door and room charges work at both hotels. I would stay at whichever has the better rate at the time because both are great hotels!Genuine Hotels.com guest review
"Quick vacation to Orlando on our way to West Palm"
We absolutely loved our stay at The Hilton Bonnet Creek. Only stayed one night but would have loved to stay longer. If I go back to Orlando I will defiantly stay here again. Best breakfast buffet at a hotel EVERGenuine Expedia guest review
Was attending a conference and was able to sneak a relax day in, pool area is very relaxing, great lazy river with poolside bar/meals. Hotel is well laid out - be sure to request room close to elevators - otherwise could be very far. Also, higher floor is great for view of pool and disney areas.Genuine Expedia guest review
"Great hotel... great ammenities... a little pricey"
Was down for a business conference and stayed over a couple of days for a family vacation with a trip to see the mouse. Kids loved the pool area and spent a lot of time there while I was working at the conference. Afterwards, we spent many evenings going over to various Walt Disney World locations (Downtown Disney, Magic Kingdom, etc.). The shuttle […] was very convenient. The hotel is very clean (newly renovated lobby) and the access to different shops is well worth making this your place to stay when visiting WDW. The list of things to love about this location are too numerous to list. My few complaints are: * Hotel used to provide tubes for the lazy river. Now you must purchase the tubes for $8.00. While the tubes are nice, it's an unforeseen cost to purchase tubes for the lazy river, and then have to make the decision to throw away your $8.00 tube or try and get it in your luggage for the ride home. * Hotel shuttle does not run to "special" events at WDW. For the Mickey's Magic Christmas, which closed at midnight, there were no shuttles to be had to get back to the hotel. Luckily, Epcot is fairly close to the hotel and is only about a $20 cab ride. * Food in the Bistro is good, and kids eat free, but despite that fact, it seemed like each time my wife and I ate there is was a $60.00 check. A little pricey for the equivalent of two people eating and soda pop for 4 people. Read moreGenuine Hotels.com guest review
Was a bit disappointed that the hotel lobby and bar was under construction during visit and lobby had just opened the day after the convention ended but they had solutions in place to address them. Bar area was still under construction at time of departure. Staff was very friendly and pool is great. Rooms are well kept. New lobby is very nice. Very […] close to Epcot. Read moreGenuine Hotels.com guest review
"Close to Disney"
Liked the Disney view and closeness, would like a later return bus from the parks-we had to drive instead.Genuine Expedia guest review
"Very nice and centrally located."
I gave the hotel 3 stars on condition because it was under construction, therefore there was no access to lobby and other areas. It is a very nice hotel and the location is excellent.Genuine Expedia guest review
"Nice but Pricey"
I loved this hotel and all of it's amenities. The restaurants onsite were all very pricey and you had to pay it because there's really nothing else around unless you were going to a Disney park. I was here for a convention. I think this would be a great place to stay if you were going to the Parks as long as you left early enough to find other places […] to get breakfast. Read moreGenuine Hotels.com guest review
"thia was a good hotel"
i got there early in the morning after being delayedfir over ten hours. I didn't get to the hotel till almost 1am. The staff was nice, and I was able to check in.Genuine Expedia guest review
"Great deal, friendly staff!"
The hotel is very nice especially for the price! We had a problem with water pressure in the shower the day we arrived and immediately notified the front desk. They said someone would be up to look but we had to call back the next morning after an unpleasant shower because no one came. That time they came immediately, fixed it, and gave us a coupon […] for a free dessert. Hotel staff were nice and friendly - even when walking through the halls they said hi. Bartenders at Zeta were awesome! You really felt like a welcomed guest. Read moreGenuine Hotels.com guest review
"Worth your money!"
My wife and I took a weekend getaway for our 11 year anniversary and stayed here. We absolutely loved it! We go the bed and breakfast. Food was delicious and fresh. Hotel was clean and pool with lazy river well maintained. The room was clean and hotel staff friendly and helpful at all times. The rooms carpet seamed a little dirty, or worn. But still […] over all a great experience. Would definitely recommend to friends and family. Read moreGenuine Expedia guest review
Nice big room and bathroom. Excellent food in the restaurants. Very attentive and helpful staff.Genuine Expedia guest review
"Weekend in Orlando"
Very pleasant, nice staff, great stay!Genuine Hotels.com guest review
"Last minute, exceptional stay!"
We made the reservation the day of for that night. We got an awesome rate for a beautiful, clean room with a pool view! They even gave us 2 free vouchers for an amazing breakfast the next morning! Beautiful hotel & friendly staff! Will definitely book again in the future!Genuine Hotels.com guest review
"3.5 Star Hotel at 4+ Star Ratings and Prices"
I have stayed at 4 different hotels past 4 years for our annual trip to Disney during October ~ November season. This one had the best shuttle service that ran a bus to Magic Kingdom every 30 minutes. Other locations, they ran just about 1 every hour. Aside from the transportation aspect while staying at the hotel, everything else was just average. Pool […] was OK but they closed at 10PM (which includes a hot tub). I recommend Hyatt Regency Grand Cypress with their HUGE 24 hour pool and hot tubs. I've tried the restaurants/bars they had in the hotel during my 10 day stay. Zeta bar offered decent sushi/sashimi/rolls but wouldn't expect too much. Buffalo wings were good by the pool. Breakfast buffet was nothing too crazy. Many of the hot food I ate felt it was probably premade/frozen/reheated other than cold food. For great hotel experience, I recommend Gaylord Palm Resorts. They had construction going on during my stay expanding the lobby to include a open wall bar. For about a week I had to take a long detour to get to the elevators than back to my room. Speaking of which, when I checked-in the gentleman at the counter informed me that my room will have a beautiful view of the nature. I got into my 4th floor room which featured a palm tree blocking half the view and serveral lovely black taxis waiting in the front driveway. I eventually got a room on the 9th floor (they wouldn't give me one on pool side, bummer). I would've stayed at the other locaitons for similar price. Read moreGenuine Expedia guest review
It was one of the best. Nice servers and bartenders front desk was very friendly. And helpfulGenuine Hotels.com guest review
No sings for self parking. Small sings from parking garage to hotel lobby and no sings to get back from pool area to the hotel.Genuine Hotels.com guest review
"Business and couple's getaway"
Came for business but was able to bring wife for a couple's getaway as well. Staff very friendly and accommodating. The pool is amazing. Was able to take advantage of Business center a few times. Wi-fi was a little spotty.Genuine Hotels.com guest review
"November in Florida"
Enjoyed our stay. Harvest restaurant food very good with excellent service. We were a little disappointed that there was not free wifi considering the additional resort fee of $22 a day.Genuine Hotels.com guest review
The hotel was under renovation of the lobby therefor service elevators were used to get to the roomRemember to ask about Valet per day + tax and the resort fee +tax.Housekeeping cleaned the room after 4:00pm and we needed to call for sevice .We were there one week attending a dance competition.Staff was kind especially at the Muse bar.La Luce restaurant […] was excellent. It was great to have access to have he waldorf astoria. Read moreGenuine Hotels.com guest review
"Nice place for a dance competition."
The hotel was under some construction in their Lobby, however, they had people around helping navigate people to and from their rooms. The construction noise was not herd nor was the construction easily visible. The staff was very friendly and accommodating when asked questions about where to go and where to eat.Genuine Expedia guest review
Resort is undergoing construction. It would have been nice if we would've been alerted prior to booking.Genuine Expedia guest review
"Two Day Getaway"
My stay was for only two days. The staff was very friendly and helpful, from parking to checking in to assisting when needed to checking out. Room was very nice and clean but the A/C had a soft rattle. It was a little irritating when trying to sleep so I used my mobile app of nature sounds to lullaby me instead. The pool area was fantastic; loved the […] lazy river. Overall, it's a great place to stay. Read moreGenuine Hotels.com guest review
"Room with a VIEW!!!!!"
Beautiful room with a view of a WALL. You opened curtains and pay big bucks for a view of A Wall. We were on the 4th floor!! A Rocket Scientist degree was required to run the TV. My Breakfast order was never picked up from door. BUT I CALLED AND THEY DELIVERED IT WITHIN 15 MINUTES AND IT WAS FABULOUS. Bus service to Parks were on time and very convenient. […] Bar was very receptive to smokers we could take our drinks outside to lounge area and enjoy a cocktail or 2. Happy Hour was great prices. Read moreGenuine Hotels.com guest review
Beautiful resort, great restaurants. The best pool and lazy river , great for families with shuttles to Disney Parks.Genuine Expedia guest review
"Happy Disney Dorks"
So happy with our stay. Everything I could possibly need.Room service food was amazing..I cant believe the food was better than top notch dine in.I was able to use passholder discount in hotel Disney store...and the sunset over the pool and Disney propery was beautiful. We will be back soon as we are close by in tampa.Genuine Hotels.com guest review
My negatives are that the hotel charges parking ( $ 20/day ) and in the morning curtains allow sunshine to wake you up since the blackout is only partialGenuine Expedia guest review
"Very nice hotel! Nice amenities. Friendly staff."
Kids love playing in the lazy pool. The only downside is you have to bring your own floaty or purchase it there. The shuttles to the disney parks was great. The drivers were friendly.Genuine Expedia guest review
"Lazy River Pool is a big plus"
Beautiful view overlooking golf course, w five fountains in the "lake" going, with disney in the backround. The drinks at the pool were too watered down with OJ vs wine in the Sangria, the check in clerk Emily was wonderful, it was under construction but you didn't notice much once you got in the hotel itself. Not a lot of screaming children despite […] our expectations due to the pool. Nice place, we would go again. Shuttles will take you everywhere. Read moreGenuine Expedia guest review
"Very convenient for Disney visit"
Great hotel, very clean and friendly staff. The shuttle service to theme parks was great. Much better value for the money than a Disney hotel in the same price range. Will stay here in future when visiting DisneyGenuine Hotels.com guest review
"Nice hotel but mantience problems"
Well to start, the hotel is under renovation which was not told to us. Bit the hotel its self was beautiful. Very nice hotel. But unfortunately the room we were put in not only had a leak over toilet that we had to put towels down to clean up water but the refridgerator froze the babys mllk so when we wentvto get bottle in middle of night it was frozen […] solid. So we had to get up in middle of night with screaming baby to go to find anopen store at 3am. Read moreGenuine Hotels.com guest review
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