"Great get away"
Everyone was so friendly! Food was amazing and hotel was beautiful! Bed was so comfortable! We will be back..soon!Genuine Hotels.com guest review
I can't say enough about how nice the Waldorf is! Our stay was wonderful and I am deeply impressed with the service and quality of this resort. This place is super nice, ultra clean and the service was wonderful. I will be back!Genuine Hotels.com guest review
"3 star hotel with 5 star amenities"
The service of this hotel left a lot to be desired. I booked this hotel for two nights due to it being one of the few 5 star hotels in the Orlando area. The hotel itself is beautiful and elegant. I told the front desk staff that it was my daughters birthday and if I could please have a nice view. She gave us a view to the parking lot on the 4th floor. […] I told them I wasn't satisfied with my room and they changed it to a partial view of the pool on the same floor. The next day we were gone the entire day and when we arrived at 7pm, the room had not been turned down or cleaned. I made the staff aware and they sent fresh towels upstairs. Every time I would ask about one of their services (spa services, Tea room, etc) I was treated like they were doing me a favor and I was met with a lot of "I don't know" and the staff would not bother to find out. Their attention to detail and consideration for their guests was lacking through out our stay which is not something you expect for a 5 star hotel. Read moreGenuine Expedia guest review
"Great location, but...."
I think this is a great place to stay when there is not a large crush of people visiting WDW. As with most businesses in the WDW area, they do not adjust well to the large influx of visitors during busy times of the year. We visited during the Epcot Food and Wine Festival and during the Mickey Halloween nights. Overall, service was suboptimal with very […] long waits at the hotel for many services such as the restaurant, etc. Even we pre-ordered breakfast the night before, our food came 30 min late. The shuttle service to and from the Epcot was also late as well. I do think though this is a systemic issue since most places we visited in the Orlando area had poor service and long wait times. I suppose as long as people come in droves to visit the area, the establishments can get away with this reduced level of service. Read moreGenuine Expedia guest review
"Great place, but ala carte........"
Everything was great but the last morning got up and found out the hotel was charging for the coffee service that was free the previous mornings. You get a free breakfast at a holiday inn with coffee, so not sure for the price of this place they can't afford a cup of coffee for their guests.Genuine Hotels.com guest review
Beautiful hotel and wonderful staffGenuine Hotels.com guest review
"Perfect in every way!"
Perfect! The restaurants at the Hilton are fantastic too!Genuine Hotels.com guest review
Took my mom on a week vacation, we felt like 2 Queens with you. Thank you for the wonderful experience we will absolutely stay with Waldorf again.Genuine Expedia guest review
Orlando, at the concierges desk, was a great help. He made our stay truly enjoyable. Carlos, a bus driver, was fantastic. His stories and wit made the bus ride to the parks an experience not to missed!Genuine Hotels.com guest review
"great place. a couple of small things overlooked"
-I ended up with a few torn towels in the otherwise very nice spa area. -Free water not replenished in the room after a couple of the room services. -no linens were left in the closet for the pull out bed. We had to call for them. -quite a bit of hair on the mattress of the pull out bed which the guy who brought up the linens went and got a vacume for […] and cleanded right up. Without me saying anything he stated it was unacceptable for the waldorf. Like I said, small stuff. Hotel is nice. the Hilton next door is much crazier. Nice to stay at the waldorf and walk to the Hilton from the backside, or have one of the valet guys drive you over with a gold cart. Really easy to go back and forth. If you stay at the waldorf you can use everything at the Hilton. But if you stay at the hilton, you cannot use anything at the waldorf. Waldorf is much more relaxing. Hilton is bustling. Read moreGenuine Hotels.com guest review
"Lapses in service reflect badly on the Waldorf"
First time at this hotel and first impressions were very good. Good location with easy access to Disney and Universal (not on shuttle route) though we caught more taxis than we did the shuttle. Hotel does seem to be more focused on the business traveler than the vacationing family. Initial good impressions did not last due to several lapses in service […] that would have been frustrating even at a much cheaper hotel. Not on my list for a return visit. Read moreGenuine Hotels.com guest review
"Family stay great"
Very pleasant, family stay great!Genuine Hotels.com guest review
"Loved the Waldorf Astoria Orlando"
Just the best ever hotel. Every employee is focused on excellent customer service. Can't wait to stay again. Location, facilities and amenities first rate.Genuine Hotels.com guest review
"Luxury at it's finest, without being too pompous!"
We were there on a family vacation with our children who are all grown adults. We were blown away by the beauty, elegance and comfort of this hotel. Would definitely recommend the Waldorf Astoria to all our family and friends!!!Genuine Expedia guest review
Everything about this hotel is just perfect. Amazing rooms, helpful staff, and great location close to disney.Genuine Expedia guest review
We stayed for a weekend of R&R with our two infants. The hotel staff was amazing. The rooms are very well designed & the beds are comfortable. We had a great stay.Genuine Expedia guest review
"Not what I expected"
It seems like they like to charge based on their name. There is an extra $100 pet night for every night withheld for your extra expenses. So our two nights tied up an additional $200 of our money just encase we bought something. Got in our room an hour later than the confirmation from hotels.com stated we could. Room had big wet spot in carpet and toe […] nail clippings all over. Ladies used the wash to right away and toilet paper holder fell off. I think the valets standing.g outside together counting their money for all to see let me know what this place was really about. I believe I can find just as nice somewhere else in Orlando on my next stay. Read moreGenuine Hotels.com guest review
"Superlative in every way"
Our suite was spacious and well-appointed. The views of Disney World and EPCOT outstanding. Having just stayed at the Four Seasons in Whistler, B.C., what sets the Waldorf Astoria apart from it peers is the service... truly Five Stars. Oh, and the Sub Zero mini frig was a bonus too ;-)Genuine Expedia guest review
"Flawless, absolutely great stay."
Astoria Orlando, I highly recommended. Lost baggage at the airline, Astoria will find it for you. Need a ride, Astoria will get you there. Need water/directions/recommendations, Astoria will ensure your off to a great start each day before you leave the hotel. I was truly pleased with my stay. Milan McGrawGenuine Hotels.com guest review
This is one of the best hotels that I have stayed at!Genuine Hotels.com guest review
Excellent. We left a suitcase behind , the staff was nice enough to deliver the suitcase to the airport in time for our flight. A few minutes later we realized we left a wallet and a few thousand dollars in our room safe. The staff then sent our wallet and all of the money to our home. The service and honesty was above and beyondGenuine Hotels.com guest review
"A pleasurable stay"
Check-in was great. Champagne welcome for the adults and ice cream cart for the children. Staff were extremely nice and attentive.Genuine Expedia guest review
This is a great place to stay if you have to be in the Disney area but don't want the commotion of staying in a Disney hotel. It is good for families also, but there are less groups and small children and the hotel is very luxurious and comfortable.Genuine Hotels.com guest review
"The best costumer service we ever had!"
This was a fantastic stay! The hotel is very nice, clean and very well maintained. The service and costumer service was at the top of the line. Rooms are large and very well decorated. On our second day, we missed the last bus of the day(11:50pm) for few minutes from MagicKingdom back to the hotel. So we decided to call the hotel and they send us another […] bus to pick us up! That was just the best service! Pool is beautiful! Only one thing I was not impressed was the brunch. The food selection was good but the lady at the door wasn't that nice. We want to seat by the window and 3 tables were available but she didn't want to set them. I understand brunch was until 11:30am and we got there at 11:00 but still....So we then moved to the window table with few plates on our hands until a waitress came and set the full table for us. Also we fell all the people at the brunch were taking care of getting ready to close more than assisting costumers at the table. we didn't have anybody serve us water or coffe because they were too busy cleaning up. Read moreGenuine Expedia guest review
"Amazing stay and one of the best hostels I stayed"
Amazing family hotel , frindly staff . Excellent rooms a real five star hotel .Genuine Expedia guest review
Very luxurious. Customer Service A+. Will definitely return on future tripGenuine Hotels.com guest review
"it was wonderful stay"
every things were smooth nice stuff were very friendlyGenuine Expedia guest review
"Get what you pay for!"
The only resin you stay in a totem is to sleep. So I'm not reviewing the finish of the baseboards in the service corridor. Excellent! I need not say more but will say a few words. Treated like a celebrity/royalty when you walk in. The cleanliness and overall feel of the hotel is "excellent." The bathroom spotless and spacious. The bed like sleeping […] on a cloud.. We sleep on a 6k dollar tempurpedic at home. The pillows and down comforter are excellent. Breakfast was a buffet that was all you could ask for. If you stay here and complain you have to realize you are a miserable person or have to be an anamole. Read moreGenuine Hotels.com guest review
excellent hotel to stay in , I think its the best hotel in OrlandoGenuine Expedia guest review
"this was a avery nice hotel"
our stay was excellent, we were in close proximity to all the major sites(i.e., Holy Land, epcot, disney,, we were treated excellent, food was great at ollie's and Bull & Bear(steak and chicken were exceptionally good, best ceasar salad ever), housekeeping staff always left body cream if we were out or low, great body ceam. We didnt have time to workout […] in the fitness room and spa, but we visited it and will next stay. will recommend to my children and their famalies. Thanks Read moreGenuine Expedia guest review
Easy access to the parks and shoppingGenuine Hotels.com guest review
The Waldorf Astoria is a beautiful hotel with beautiful grounds and spacious rooms. All of the front desk people and the room service operators were very pleasant and accommodating. The only minor issues were some dust on top of and in the dresser between the beds, and the room service didn't open up the table unless I asked them to. We went to Orlando […] to go to Disney and they had a free bus shuttle to all of the parks and Downtown Disney. Read moreGenuine Expedia guest review
Love the staff, hospitality. nothing short of what was expected. We were happy with our stayGenuine Expedia guest review
I had a wonderful time at the hotel. We were treated like royalty; I felt like a queen and my son like a little prince. The staff was 'ridiculously' polite. It's plain luxury. I just love it. The only thing dough was when the housecleaning person comes, she just change the sheets and towels, but does not clean the soap film in the shower, and does not […] clean the bathroom lavatory. Otherwise, everything was great! Read moreGenuine Expedia guest review
Awesome time.Genuine Hotels.com guest review
Stay was wonderful! And the view from my room was amazing!Genuine Hotels.com guest review
"Comfortable but could be cleaner"
Nice hotel, but cups and spoons were dirty. Also, hairs around roomGenuine Expedia guest review
"Beautiful hotel with easy access to team parks"
The Waldorf is a beautiful , comfortable hotel with staff that was very manner and treated me very well. The transportation provided by the hospital was very convenient and was always on schedule. I had a wonderful experience and definitely will stay at the Waldorf in the future.Genuine Expedia guest review
"Beautiful Property. Near-Perfect Stay."
In Orlando for a wedding, relaxation, and play, we’re glad we chose this beautiful, service-oriented property. At check-in, we received wine vouchers, which we didn’t expect, but promptly used! Bartender Alejandra set the tone for the rest of our stay with her hospitality. On one of the days, we reserved a cabana by the lovely pool and received excellent […] service from Christian. On our last night, we had cocktails in the lounge and met Andrew and Caitlyn. Again, what service! Great conversation, recommendations for area attractions, and incredible drinks! I highly suggest Andrew's "The Gentleman.” Another advantage to this hotel is the resort charge, providing guests with full use of the spa. However, I suggest staff advise guests of the charge upon check-in. It wasn’t mentioned to us and we wouldn't have known about it had I not had a mani/pedi on Sat. When I checked in for my service, the spa staff told me about the charge (and 10% discount on spa services!). As we were already being assessed the daily charge, we would certainly have been using it each day (we arrived on Wed.). My only other disappointment was the cleanliness of our room at check-in. The slippers were filthy (not sure why a hotel of this caliber would reuse slippers in the first place). It's unacceptable that the housekeeper wouldn’t have replaced them during turnover. Also, there was dried liquid all over the back of our bathroom door she missed. Not big deals, but curious in an otherwise pristine property. Read moreGenuine Hotels.com guest review
"Have excellent pool & closer access to DisneyParks"
Very good experience. First time to Orlando and Disney. Wanting to go there again.Genuine Hotels.com guest review
We rented a Pool side Cabana, expend the whole day relaxing, swimming, listening to live music, enjoying great food and ended by watching Disney's firework by the firepit !!! Great experience, will do it again!Genuine Expedia guest review
"Waldorf stay..Just OK"
This is my 4th stay at the Waldorf. I checked in and they put me in a room right next to elevator. They gave me new room and there was an empty suitcase with a sign that said "trash" . I called front desk to advise them to remove the trash. The management credited me $100 so that was nice. We stayed in the room which was fine but upon further inspection […] we saw that the wall was all scuffed up like an old Holiday Inn room. The bar downstairs, La Luce restaurant were great. Oh one more thing, the guy who took drink orders added one more drink to order, so thats another thing we had to go to Front Desk to remove....I really like this hotel please don't go downhill like so many other hotels in orlando. Oh and they charge $25/night resort fee Tax and parking is $26/night tax, OUCH ! Read moreGenuine Expedia guest review
The staff was great, hotel was nice. Maid service was lacking. They did not replace used glassware with new and service was very inconsistent. Our room was located next to the maids entry on the 12th floor...terrible! the constant noise and door slamming was ridiculous. Couple that with the two times that we had to call downstairs due to the noisy neighbors […] both upstairs and down. The noise took hours to end in one case. Not what I expected from the Waldorf. Read moreGenuine Expedia guest review
Very happy with hotel and will stay again in the near future.Genuine Hotels.com guest review
Fun times at one of the best hotels we've ever stayed atGenuine Hotels.com guest review
Absolutely beautiful.Genuine Hotels.com guest review
It was good !!Genuine Hotels.com guest review
"Perfect Weekend Getaway"
The perfect location to enjoy the attractions, but also be able to get away from the crowds at the end of the day.Genuine Hotels.com guest review
"Beautiful, peaceful retreat"
Came across this hotel when searching for an alternative to a convention hotel. Beautiful. Proficient, gracious staff. Large, clean gym. Lovely pool area. I was surprised & pleased by the variety & quality of eating options. Fabulous meal at La Luce. Great sushi bar. Delicious sandwiches & pastries for take away. Will definitely return.Genuine Expedia guest review
"Fantastical place to stay"
We found this is THE place to stay when visiting orlando as well as any of the attraction area. There are two hotels adjoining and you're able to move between each with bicycles they provide. One pool is lively with music and games at he lacy river. The other is laid back with cabana services. We won't stay anywhere worse from now on. It's very imp […] ressive. Read moreGenuine Hotels.com guest review
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