Good location. Ordered 3 rounds of tuna sandwiches for lunch waitress came back to say they have no tuna Ordered a corona beer again came back to say no corona. Waited ages for food one round of sandwiches came wrong had to go back. Decided not to bother eating there at night.Genuine Expedia guest review
"A Great Time"
The hotel is central in Bowness by the lake and was very good indeed. The staff were friendly, the service was superb, the car valet service was excellent especially when there is an extreme lack of parking in the Lake District at affordable prices. Overall an excellent stay in a wonderful area.(It was a shame that Hotel.com managed to spell Brantfell […] as Brant Fell in a place to see.) Read moreGenuine Hotels.com guest review
excellent for two adults with a 6 year old grandchild - the pool is so nice, the location excellent; very spacious room for us, even allowing for the extra bed.Genuine Hotels.com guest review
"Definately the place to stay..............!"
On arrival our room was upgraded. As if standards were not already excellent they got even better.Genuine Expedia guest review
"Second time here - Wouldn't go back"
I booked three rooms for my family after a stressful time and we were all looking forward to the break. Unfortunately, there was a wedding on the Saturday and the hotel was very understaffed! On arrival we went into the lounge for lunch to wait 20 minutes for a waitress to come over and take our order. We ordered five afternoon teas (the food was good) […] and some cocktails, they came back 20 minutes later to tell us they had not got the ingredients for our cocktails. Later I went to our room and tried to order drinks via room service, to be told that the bar staff were very busy and it's best to go to the bar myself (defeats the point!). I then took my family for dinner in their restaurant. The food was lovely but the time between courses was way too much!! We sat down at 7 and had t finished by 10:30. We then went for food the following day on their terrace. This time they got our order wrong, which meant one of the party had their food arrive after everyone else had finished. Also the food for lunch was not very nice. Read moreGenuine Expedia guest review
Just beside the lake. Rooms were comfortable and clean. Breakfast was great. Parking lots limited though. Shops and restaurants nearby.Genuine Hotels.com guest review
"Nice hotel great location"
Great hotel great service great food would defiantly go backGenuine Expedia guest review
Our stay at the Hotel was lovely. Really clean and comfortable. The location was amazing. Hotel offered everything we wanted. A very romantic and relaxing stay.Genuine Hotels.com guest review
Stayed for one night, lovely hotel. Used the spa facilities, had a drink at the bar and had breakfast.Genuine Expedia guest review
"Problem with room"
Very nice hotel, that said we had a problem with our bed in room, I should of reported it that night but was too tired... Reported it next day and got offered a free return stay - Very happy with the service and staff very helpful.Genuine Hotels.com guest review
Very good hotel, great location. Staff were very helpful and friendly. My only gripe was the lack of vegetarian alcohol free evening meal. Otherwise can't fault the hotel.Genuine Hotels.com guest review
overall a pleasant stay in a great hotel rooms could do with an update and some blinds on the window very polite staff and breakfast service was excellent but felt like we were staying in two different hotels as rooms did not match the service downstairs expected a better standard of room for the money but overall a very nice stay . my mistress and […] i would stay again very discreet and accommodating. Read moreGenuine Hotels.com guest review
"Hotel close to the water"
Stayed for 3 days first time in the Lakes for a long timeGenuine Expedia guest review
We recently stayed at the Old England on a Friday night as we were passing through the Lake District. For the price we paid the room was rather cramped and dingy and there was no solace to be found in the spa which was rather dirty and quite uninviting. The breakfast was lacklustre at best and the plates were boiling while the food was just lukewarm. […] I would certainly not stay here again and would be rather cautious about staying in any Macdonald property. Read moreGenuine Expedia guest review
"Excellent service, great location"
I have stayed at this hotel before and wanted to return after such a positive experience the first time. We weren't disappointed. The staff are incredibly friendly and helpful, the location is superb, free car parking and access to the spa too. Highly recommended!Genuine Expedia guest review
So disappointed with our room especially considering the amount we spent on it we were expecting luxury. Old room, no light, small, couldn't even see out the window without standing on the ledge. Shower did not work properly, much too hot. The lounge rooms seemed nice but overall we were very disappointed with our room. Breakfast was nice with nice […] view overlooking the lake. Definitely not value for money though. Read moreGenuine Hotels.com guest review
"Fabulous view whilst eating breakfast"
Excellent staff in the lounge, fab afternoon tea, wonderful spa, great stay. Reception staff however disorganised as lost luggage + car keys!Genuine Expedia guest review
"Great location but not enough hot water"
Excellent facilities and well maintained hotel. Only 2 issues - water not hot enough to shower in and use of overflow car park means waiting around for car to be returned and didn't inform us when it was outside!Genuine Expedia guest review
Combines some of the attributes of a Victorian hotel with a modern one. So a great lounge and a good pool.Genuine Hotels.com guest review
"Absolutely lovely stay, would definitely go again."
The hotel was gorgeous, staff were friendly and couldn't do more for you, the only thing I wasn't a hundred percent happy with was our room. I booked a feature room, and it looked a lot different compared to the picture. But we would stay again.Genuine Hotels.com guest review
"Cold and Noisy"
The room was uncomfortably cold and very noisy at night.Genuine Expedia guest review
"Excellent staff and service"
Staff were excellent, nothing was too much trouble. Will definitely visit againGenuine Hotels.com guest review
Stayed in a number of macdonalds hotels and this was so far my favourite. Room overlooking the lake, very spacious and comfortable. Quick check in and efficient valet service to a near by secure car park. Breakfast we could not fault, plenty of choice from full English to continental. Bar was a little pricey however plenty of near by pubs and bars you […] can sample outside of the hotel. Read moreGenuine Expedia guest review
"Very relaxing with all home comforts"
Possibly bthe first time I have enjoyed a hotel for what it is rather than just as a base and somewhere to sleep. Excellent staff from dining room to room serviceGenuine Expedia guest review
"Great hotel for a family"
My partner & my 9 yr old son stayed for 3 nights in this hotel, and were very pleased on arrival with the hotel; we thought it was far nicer than the website pics portrayed. Lovely how it sits right on Lake Windermere. We were lucky that as we arrived early evening we could sit out on the lawn for dinner looking across at the lake & boats and felt like […] it could have been Italy. My son & I loved that it had a swimming pool. It was the first time he had experienced a sauna & steam room which was an added novelty and a nice pamper for me. The hotel staff were extremely friendly and helpful, and the room felt luxurious. We booked last minute via Expedia and got an Executive double room with a put up bed for my son but it was a large enough room that he was over in his own corner without feeling like we were all on top of each other. Although pricey compared to some local lesser guest houses, I think we got a little bit knocked off as a last minute price, and I felt this made for a great summer holiday in lieu of going abroad. Read moreGenuine Expedia guest review
Be careful when booking,ask for a room overlooking the lake. When we first arrived we were put into a second floor room at the front of the hotel,the room was small and dated,needing repairs.There was a nine inch step to get into the bathroom.Also the noise late at night from revellers leaving the nearby bars was very loud After contacting Expedia and […] meeting the duty manager we were moved into another room ,the room was twice the size and modern. Read moreGenuine Expedia guest review
"superb hotel in a stunning location"
From the second we arrived to the moment we left, we were made to feel special and welcome. Nothing was too much trouble. We were given a fabulous lake front room which had everything in it you could need and more. The view and location were stunning. Easy to walk around with plenty of restaurants and pubs nearby. Would thoroughly recommend and can't […] wait to stay there again. Read moreGenuine Hotels.com guest review
Very central, comfortable,great service, couldn't have asked for more.Genuine Hotels.com guest review
"A touch of class"
This hotel is an example of good old fasioned class. The staff are friendly and the hotel is beautifully kept. the food was good if a bit expensive and the location is fantastic, being within walking distance of the Windermere attractions. I enjoyed my break there and the only down side was the lack of Wifi.Genuine Expedia guest review
Excellent location overlooking the lake.The staff are very helpful and attentive. Dinner in restaurant was delicious.Genuine Expedia guest review
"Great hotel and would recommend it to anyone"
The hotel was high class and very well presented.It had a very warm and welcoming atmosphere and the majority of the staff were very polite and helpful.Genuine Expedia guest review
Rooms fit for royalty. Beautifully appointed with every possible comfort. Fabulous reception staff and a lovely aspect overlooking the lake. Breakfast was a little chaotic but seemed to be a lot of new staff. Would highly recommend.Genuine Hotels.com guest review
"perfect location for enjoying the lake"
we had booked a standard room and we were delighted to learn that we had been upgraded to a ground floor suite which proved to be excellent.Genuine Expedia guest review
love the city and the hotel rooms, was very clean and nice people.thanks to them :)Genuine Hotels.com guest review
"Great time in the lakes!!!"
The room was amazing with a fabulous view staff were very helpful hotel was very clean will return again next yearGenuine Expedia guest review
"Great Windemere location"
Very good service and quality of food. Good location in centre of Bowness with lake front private lawn. Nice comfortable stay.Genuine Expedia guest review
"Not what we expected for the price!"
This is a nice hotel but very expensive. Our room was very small and the breakfast was disappointing. We would try to find another hotel in the Lake District area with better ratings for the price.Genuine Expedia guest review
"Best Hotel with a Beautiful View"
The room size is good enough, with a beautiful large window facing the lake. Breakfast was good. Although their staff at the restaurant are not experienced enough to serve/cater the guests. Staff are all friendly. Hotel Location is best that describes the hotel. I would defiantly come back here & recommend it to anyone.Genuine Hotels.com guest review
"Great hotel let down by it's staff"
Fantastic clean hotel, perfect location and great indoor pool. Customer service & food: zero. Went down to breakfast but were told by the awaiting restaurant manager(?) that we were half an hour too early and to go away. We waited nearby and just 5 minutes later another couple were let straight in and seated. Image how special we felt. This was followed […] by a very greasy breakfast, which we were already put off by the sniffing and snorting waiter who had obviously been allowed to serve food with a major flu/hangover. Stay here just don't eat in the restaurant. Read moreGenuine Hotels.com guest review
"Probably a lot better B&B's in the area."
For the star rating and write ups that this hotel gets, our own experience was very disappointing. The room was very small, furniture was tatty and old, we had asked for a lake view room and instead got a view of the back of another pub. On our 2nd night, we had booked for a meal in the hotel restaurant. Although the food was very good, the service […] was awful. We waited over an hour for a drink - in the end, we just asked for the bill and missed out on both drinks and dessert. Overall, for the price and supposed standard, our experience was not good and we wouldn't be staying here again. Read moreGenuine Expedia guest review
"Good hotel great location..."
Good hotel...great location with wonderful views. Employees very very friendly, food service ok.Genuine Expedia guest review
Stayed here for 1 night in Jan, beautiful hotel. Car valet system was bril, no worries for parking. Our room was great very specious and over looking the lake. My favourite has to be the spa and pool amazing amazing amazing. Recommended to all xGenuine Hotels.com guest review
"Staff service is not good."
Great location. Nice room. However, service during the breakfast was not so good. The table that was given to us was not clean but someone came and clean it later. The waitress that takes order did not come not until a long wait. During dinner we wanted to have dinner in the main restaurant and we were told that there is a party going on and we can't […] have dinner there and we were told to go to the bar/lounge. There were rudely told no tables available. In the reception when we came in the first time the guy is rattled and is not computer savvy. He was asking our address and typing it in the computer. But when he printed the forms our address was not there. I guessed he did not save what he typed. Read moreGenuine Expedia guest review
"very homely family hotel"
The room had a perfect view of the lake you could even lie in bed and see the lakeGenuine Expedia guest review
Clean modern hotel with the warm feel of a country house. Great amenities, very good central location in Bowness and right on the lake. Room was not ready upon (early) arrival but friendly staff offered to call me when the room was ready. Good varied breakfast.Genuine Hotels.com guest review
Throroughly enjoyable stay. The hotel is by far the best located in Bowness - less than a minute's walk to the ferry launches and lovely pubs and restaurants. The hotel is very welcoming, and the concierge went out of his way to help us check-in. The spa was fantastic - lovely pool, with great sauna, steam room and ice room. Our room was nice and clean, […] however it only had a skylight window which was a shame, as you had to stand on a chair to be able to look out at the lake. The pillows on the bed were also far too soft for my liking. The other issue to be aware of is parking - the car park is a few hundred yards away, and you need the concierge's pass to access it, which is all very confusing. But I would still very much recommend staying here. Read moreGenuine Hotels.com guest review
"Great location, appalling standards."
When we arrived at the hotel we were allocated room 117 which was charged at the standard bed and breakfast rate. I ordered a couple of drinks in the bar whilst I waited for my husband to check us in. The service was quite slow with just one member of staff waiting on and working behind the bar. The room itself was very poor, very small and crammed […] full of furniture, so much so you couldn’t open the wardrobe doors without doing a full move around of furniture. It was more the standard of a travel lodge rather than a 4 star hotel charging a high rate. The radiator was turned off and it took a long time to warm up. The remote control wasn’t working, I picked up the phone and pressed the reception button which failed to work, I then dialled “0”. No one answered it just rang out. There was no hot water. I was told that there would be no hot water at this time now 7pm as the hotel was full and the hotel cannot provide hot water to all rooms at peak times!! When we returned to the hotel around 11pm the hotel bar was shut and no drinks were available. We could hear loud music playing and presumed that it was perhaps a function in the hotel and that it would end around 12.30am, at 02.30 the music got louder. It turns out it is a bar next to the hotel, the music went on until 3am. My husband fed back our complaints to reception when we came to check out. The response was well it’s only my 2nd day!!! Read moreGenuine Hotels.com guest review
This is the 3rd time we have stayed in this hotel. The location is ideal, right on Lake Winderemere and next to all the local bars and restaurants. We had a lovely view of the lake from our room. The spa is also really nice. I would highly recommend this hotel.Genuine Hotels.com guest review
A relaxing and welcoming hotel. Staff very friendly and accommodating. Room comfortable with excellent beds. The luxurious pillows provided a heavenly nights sleep. Lovely breakfast and lots to choose from. Set you up nicely for the rest of the dayGenuine Hotels.com guest review
"New part of hotel fine, old part not."
Booked with Expedia and asked for a lake view room. Checked into hotel by receptionist who gave us no information whatsoever. No times for breakfast, no info on pool,spa or what time dinner was or whether we wanted to book ! We were allocated a room at the front of the hotel in a really small room, the main bedroom door did,nt even close properly. Bathroom […] was virtually a small cupboard. Asked to be moved and receptionist seemed very surprised ! He moved us to another room in the new part of the hotel & although it overlooked a car park,it was fine. It was our 30th wedding anniversary so not a great start to the weekend. It cost approximatley £280 for two nights. The drinks were way overpriced, £ 9.30 for a glass of wine & £ 6.30 for a pint. Plenty of bars & restaurants close by at a quarter of the price. On the whole not a bad hotel, good location but not up the standards of other McDonald hotels. Read moreGenuine Expedia guest review
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