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The Ritz-Carlton, Shenzhen, Shenzhen

5 stars
116 Fuhua San RoadFutian District, ShenzhenGuangdong518048China, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Outstanding4.8 / 5
Bar and Beverages
Bar is awesome
Service
Fantastic service
Breakfast
Tasty breakfast
WiFi
Good internet service
49See all 49 Hotels.com reviews
From 581 reviewsTripAdvisor Traveller Rating

The Ritz-Carlton, Shenzhen, Shenzhen

Hotel Info: ‎866-539-8117‎

from $215
  • Premier Room
  • Standard Room, 1 King Bed
  • Executive Suite
  • Deluxe Room, City View
  • Deluxe Room
  • Premier Suite
  • Club Room, City View
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 280 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is Noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Also known as

  • Ritz-Carlton Hotel Shenzhen
  • Ritz-Carlton Shenzhen
  • Shenzhen Ritz-Carlton
  • The Ritz-Carlton, Shenzhen Hotel Shenzhen

Policies

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Parking is available nearby and costs CNY 60 per 24 hours

Breakfast is offered for an extra charge of CNY 217 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

Dial-up Internet access is available in guestrooms for an extra charge

Train station pick-up service is offered for an extra charge

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in common area
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Nightclub
  • Free pool cabanas
  • Number of spa tubs - 2
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space size (feet) - 16243
  • Conference space size (meters) - 1462
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 18 years old are not allowed in the spa.

Dining

Flavorz - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Xingli - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Paletto - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

Curv - This bar serves dinner and light fare. Happy hour is offered.

Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare.

Awards and affiliations

  • The Ritz-Carlton, Shenzhen is listed in the 2014 Condé Nast Traveler Gold List of the world's best places to stay and the 2011 Travel + Leisure 500.

The Ritz-Carlton, Shenzhen, Shenzhen’s small print

Also known as

  • Ritz-Carlton Hotel Shenzhen
  • Ritz-Carlton Shenzhen
  • Shenzhen Ritz-Carlton
  • The Ritz-Carlton, Shenzhen Hotel Shenzhen

Policies

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Parking is available nearby and costs CNY 60 per 24 hours

Breakfast is offered for an extra charge of CNY 217 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

Dial-up Internet access is available in guestrooms for an extra charge

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.8 /5 from 49 reviews

The Ritz-Carlton, Shenzhen, Shenzhen
Excellent4.0 / 5
This hotel is overall good but you get a better service if you dress up. Yes I am not kidding. We experienced a huge difference in personal service depending on level of dress up. I was blown away by the the lack of service I got despite the fact I had just put $8K down for all the rooms in our group. As I would not expect that treatment from this hotel chain (and to be fair I have not experienced this at any of their other hotels) it did become a bit of a joke over the course of our stay, if nothing else - they were consistent.
3 night business trip
The Ritz-Carlton, Shenzhen, Shenzhen
Outstanding5.0 / 5
Good stay, like the hotel always
I travel here so often, always stay at this Hotel, love it.
4 night business trip
The Ritz-Carlton, Shenzhen, Shenzhen
Outstanding5.0 / 5
Excellent Hotel
Great location, great rooms and great staff. I did have an issue with not being able to speak to anyone when I tried to phone them with an issue I was having when language was a problem, but the staff are very helpful. It is my preferred hotel in this area. I suggest paying for the upgrade to a Club room as the club lounge is excellent with good breakfast, dinner and drinks.
1 night trip
The Ritz-Carlton, Shenzhen, Shenzhen
Outstanding5.0 / 5
Great business hotel
Stay one night there, everything you can expect from Ritz-Carlton, food variety to be improve. Highly recommanded
1 night business trip
The Ritz-Carlton, Shenzhen, Shenzhen
Outstanding5.0 / 5
We gave this hotel ten out of ten !! Can't say any more as faultless hotel
3 night business trip

See all reviews

The Ritz-Carlton, Shenzhen, Shenzhen

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