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"Excellent friendly service, excellent location"Reviewed by a Hotels.com guest on May 4, 2012
loved staying in Casa Ticul - would come back again
"Very nice for the price"Reviewed by a Hotels.com guest on May 4, 2012
Very nice room for the price we paid. Room was spacious and kitchennette is a plus! Close to all major places that we wanted to go: 5th avenue, Juarez avenue, Walmart, ADO station, colectivo station, good restaurants. Had a great time!
"Trip to Cancun"Reviewed by a Hotels.com guest on May 2, 2012
We spent 6 nights in this hotel in their royal club section. Overall it was a positive experience. The hotel personel was friendly and helpful. On the other hand, the management of the hotel should pay more attention for small details. For example, addition of Wi-Fi serveice would be a nice touch.
Reviewed by a Hotels.com guest on May 2, 2012
This guest did not leave a comment.
"great deal for your money"Reviewed by a Hotels.com guest on May 2, 2012
Fantastic deal for your money. The confirmation from hotels.com said that our room had ocean, pool and garden view.... it didn't. The view was just trees. We had booked a king size bed but got 2 queens instead so that was disappointing but over all a great place. Men need to bring long pants if you're planning on eating in the a'la cart restaurants. The buffets are great, a'la cart is ok.
Location.
Situated on a Playa del Carmen beach, this family-friendly all-inclusive property is close to El Camaleon Golf Club and Tres Rios Ecopark.
Features.
At this all-inclusive property meals and beverages at on-site restaurants and bars, taxes, and gratuities are included in room rates. Recreational activities and entertainment may also be included. There may be charges for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Guests at this property have access to a private beach. Grand Velas All Suites & Spa Riviera Maya All Inclusive has a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. Wireless and wired high-speed Internet access is available in public areas (surcharges apply). Business amenities at this 5.0-star property include a business center, small meeting rooms, and a technology helpdesk. There are 9 restaurants as well as a bar/lounge and a poolside bar. For a surcharge, guests have access to an airport shuttle (available on request). Guest parking is complimentary. The staff can arrange tour/ticket assistance, wedding services, event catering, and business services. Additional amenities include a children's pool, a children's club, and a fitness facility. The property has designated areas for smoking.
Guestrooms.
Grand Velas All Suites & Spa Riviera Maya All Inclusive has 491 guestrooms. Rooms open to balconies. Guestrooms have plasma televisions with premium cable channels, DVD players, and pay movies. Wireless and wired high-speed Internet access (surcharge), direct-dial phones, iPod docking stations, and CD players are available. Beds have premium bedding. Pillow menus are available. Guestrooms feature coffee/tea makers and complimentary bottled water. Bathrooms offer separate bathtubs and showers with handheld showerheads, jetted tubs, double sinks, and phones. Additional amenities include separate sitting areas, climate control, and minibars. In addition, amenities available on request include hypo-allergenic bedding and wake-up calls. Turndown service is offered nightly and housekeeping is available. Cribs (infant beds) and rollaway beds are available.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
World Class SPA- Inspired by the jungle and water pools of the Yucatan Peninsula, the Grand Velas SPA is unparalleled in both its settings and quality of offerings. The extensive menu of spa services is based on indulgent traditional and indigenous treatments, designed to relax, restore, and renew. The lavish, new Gran Velas SPA is destined to be acclaimed as among the premier spas in the world.
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Green Key Eco-Rating Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
Embark on a culinary journey - Savor fare from all over the world without leaving the comfort od the resort. Five gourmet dining venues on par with the world´s finest restaurants feature the cuisines of Mexico, Asia, France, Italy and Spain, complemented by custom table settings, fine wines and inspired menus. Three additional all-day restaurants, five bars and three open-air snack bars complete the culinary offerings at Grand Velas providing variety and choice in dining. 24-hour suite service is available. **** Chaká restaurant- Seasonal
A private beach and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a steam room, and a fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.
Some properties have extra fees for amenities or services that may apply even if you do not use them. Government fees or taxes also may be charged to you when you check in or check out. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Rooms are divided into 3 sections. The Zen Grand Suites are located 3/4 mile from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 12 and older only.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.
see all hotels in Playa del Carmen"Grand Velas Riviera Maya - best of the best"
My wife and I stayed at the Grand Velas for a total of 6 nights as our first four days were paid for by our company. We bought 2 more nights through hotels.com . The service, the service, the service, 6 gourmet restaurants, the comfort of the rooms, attention to detail and the wonderful staff are all second to none. Wish they had a night club with […] dancing and/or entertainment as the evenings were a little boring with only a piano bar and karioke. Read more
This guest did not leave a comment.
"Fabulous"
We had never been to an all inclusive resort before so were a little nervous going to Grand Velas. It ended up being amazing!! The food and service were unbelievable and we are already planning our next trip. Only thing is that every bill came with a tip line so we were confused at first but found out it is already included in the bill so that is only […] for extra tip if you would like. Read more
"1 solo detalle"
el personal exelente excepto las mozas del bar del cielo ( le faltan oficio sobre todo a una ) ,tal vez para mozas en el desayunador azul . Por otro lado estan los playeros cristian y jose que superan ampliamente las espectativas de su trabajo
This guest did not leave a comment.
"Grand Velas, muy recomendable"
El hotel es hermoso, y todo es calidad 10, las habitaciones, las instalaciones de piscina y playa, los restaurants y los snacks y el servicio.
"No hay conguencia Precio-Servicio"
El consepto del Grand Vela es exelente. El servicio personalizado en recepcion es grandioso, las instalaciones son un sueño. Pero el servicio durante la estancia es de 3 estrellas. Es lamentable que no hay conguencia entre el Precio y el servicio. Esto debido a que hicimos un Upgrade de la habitacion y tardaron mas de 6 hrs en darnos la habitacion siendo […] que prometieron hacerlo en 2 hrs quedandonos sin la comodidad de nuestro cuarto hasta las 6pm y esto fue muy irritante ademas de la mala actitud del personal: lo clasico "no depende de mi, es de alguien mas" y finalmente no te resuelven nada. Vale la pena decir que quiza esto que nos paso fue un evento puntual pero me llamo la atencion que despues de que estas dentro del servicio del hotel, se siente que el personal se desentiende. Ademas avisamos desde el primer dia que las almoadas olian a humedad (muy desagrable) y no nos las cambiaron nunca. No creo regresar a este Hotel. Puesto que lo que pague no es congruente con el servicio que recibimos. Read more
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