Great service, great food selection, high quality restaurants, friendly staff, beach-side service, truly like royalty. Stayed on the Zen side, very quiet and peaceful. Rooms are big, super nice, very well kept. Would return in a heart beat! (Actually, this is my second time!)Genuine Expedia guest review
"Amazing Hotel,Spa and service but the beach..."
Beautiful,superb service,excellent food,Expensive but I would not mind to pay their price if can be at beach and enjoy it,unnafortunately the hotel is not at the best location. If you go to use the facilities and the Spa is the best !.If you are going in a honeymoon and you are going to stay a lot in the room is perfect. If you only use the pool is […] great too but if you are a beach person you cannnot enjoy it since is like a children beach. Read moreGenuine Expedia guest review
"Great vacation in Riviera Maya"
This resort was amazing. Well maintained, luxurios, great location and the staff was amazing. Food was good, but not great. Spa was amazing but very expensive.Genuine Expedia guest review
"Best Hotel in Riviera Maya"
We had an outstanding vacation at the Grand Velas. Top class restaurants, beautiful facilities and even better staff. Honestly, the perfect vacation. Every single detail has been cover by Grand Velas management. I had the opportunity to have dinner with my wife every night while mi kid was at the kids club (opens until 10:45pm and my son had a blast). […] Best 3 restaurants were: Piaf, Sen Lin and Cocina de Autor. The pool and the beach are both great!!! Read moreGenuine Expedia guest review
No words can describe how impressive my husband and I were. The place:Beautiful!!!Staff: so friendly & on top of every detail! Food: amazing!! If we could give stars, it will definitely be 6 stars!! I can't forget the babysitting service & kids club, I was so comfortable to leave my 16th month-old with the babysitter! We will definite coming back!: […] )) Read moreGenuine Expedia guest review
"Amazing food and service"
Service was nearly impeccable, food was incredible at all restaurants and buffets. We went during the third week in August, which was apparently a downtime so we basically had the entire place and beach to ourselves. I wouldn't recommend this hotel to people who are looking for a lively nightlife, at least Based on my experience this pas week, but it […] was a great relaxing vacation and was mostly married couples and families. Overall great place. Read moreGenuine Expedia guest review
"Visited for wedding, would've loved to stay longer"
We travelled for friends destination wedding and it was AWESOME. Booking online, I was weary of staying in "the jungle," (Zen), for fear that we would miss out...but it was BEAUTIFUL and the shuttles were constantly running. The ride is nothing, just a zip down the hotel property, kind of like an elevator ride and walking thru the lobby. We "splurged" […] for the room with "plunge pool," but since it didn't really show any sign of filtration or cleaning, we never got it. It was nice being on the water tho and feeding the fish/turtles. The room was the NICEST we've ever stayed in. Super comfy & huge. Shower was uh-mazing. They offer a comp bottle of tequila, but we never received it, nor did they ever re-stock our fridge. Had we stayed longer, we would've complained...but EVERYTHING else was spot on. Since we were only available to dine in a restaurant one evening (because of wedding festivities), we don't feel like we got to truly enjoy all the hotel has to offer. Def try to stay longer than a long wkd and enjoy the place. It is worth every penny. One night we hung out for karaoke. It was fun and bar staff was great, but it was SUPER hot and the ro needed some serious air circulation. It felt cooler outside than in the bar area. If you are considering a destination wedding location, this place is AWESOME. It's gorgeous from the entrance to the restrooms...everything is perfection! Read moreGenuine Expedia guest review
"Great hotel, outstanding staff"
Excellent, wonderful experience. Amazing pools! We will come back again.Genuine Expedia guest review
"Excellent Mexican service."
Lovely hotel, great staff. Great food. If you stay several days and feel that the menu in the specialty restaurants is a little too short, ask the chef for something different. We got that special treatment twice in Lucca.Genuine Expedia guest review
"Fabulous Vacation from start to finish"
We just got back 4 days ago with my family and my sister and her family. Love this place from our private transportation to and from the hotel, felt like royalty. Once we got to the entrance of the Grand Velas, it was like entering Jurrasic Park. So beautiful and green. it was breath taking and the animals you see along the way. We stayed at the Zen […] Suite, while my sister stayed at the Ambassador Suite. Loved the Zen Suite (our Suite 1103) with the plunge pool. The shuttle to take us to the pool and beach was not a problem at all. they ran every minute, 24 hours daily. the property is so huge. Our concierge Jesus helped us in so many ways. He even went out of his way to get my daughter the banana sun chips w/ chili. Our room was was always clean, fresh towels, and always made sure to turn down our bed at night with chocolate. Love the bike ride in the morning and being chaperoned with an employee on a quad, for the guest safety. Daniel, the activity coordinator always made it fun for us whether biking, volleyball and/or pool activities.. He even made us bracelets. Tayde, our pool server served us for 7 days and made sure we got our usual spot at the pool every morning and always coming around making sure if we needed anything. Loved the service. All the restaurants were phenomenal. Although gratuity was included in the all inclusive, but my family and my sister and her family tipped everyone because of the amazing serv Read moreGenuine Expedia guest review
"Worth the $$$"
Great Hotel, the staff really caters to their guests, loved the pool, hotel a few steps to the ocean, clean, it is worth what it costs,will return :)Genuine Expedia guest review
"Absolutely loved the resort..."
Everything was fantastic.. cant wait to return... definitely going to returnGenuine Expedia guest review
Good location and perfect service with all the staffGenuine Expedia guest review
Our first trip to Cancun.....AMAZING EXPERIENCE! The hotel is breath taking, along with the beautiful beach. The staff was beyond accommodating , and everyone was truly kind. They were some of the hardest working people I've come across. We tried every single restruant in the hotel and to rate them below 5 star would be a crime! Gourmet dining , along […] with beautifully decorated restruants. We never waited for a single thing EVER during our 7 day stay! Service was fit for a king ! We stayed in the Zen area and loved it! Shuttle service to the beach was never a problem. Shuttles run constantly all day/ night long! I had the pleasure to experience the SPA twice! To say this was a unique and amazing experience is an understatement ! The best massage/ water journey ever!!! If you complain about ANYTHING at this resort... You need to ask yourself HOW SPOILED ARE YOU??? We tipped everybody .. Even though I saw that most people didn't ...I feel they should be embarrassed , the staff works extremely hard and deserve every penny!!! If you are like me worried about Mexico, the crime etc.... TOTALLY UNFOUNDED!!!! Completely safe! Read moreGenuine Expedia guest review
"4th time visiting. 1st time disappointed."
Been to Grand Velas 3 times before, this time was not as good. This place has a beautiful setting, great service and food. From the beginning our experience was different. There were a lot more people at the resort than usual and the pool was really crowded, the service a little slower. Half way through our trip a group of 220 people who were sent on […] a free trip by their company arrived. That was the end of Grand Velas as we knew it. Lots of people partying like a spring break resort in Cancun. Grand Velas was where we went to relax and get away. That wasn't the case this time. Not typical to see this for a 5 star resort. Won't be going back any time soon! Read moreGenuine Expedia guest review
"Superb service and facilities"
Hotel service was just superb. Very attentive and responsive to your every whim. Honestly, much better than expected. Facilities were impeccable and luxurious. Stayed for six days with my wife and daughters 11 and 13 and they had a blast! Centric location allows for a variety of excursions, If not, plenty to do at the hotel and vicinity. Highly recommend […] for group, family or couple getaway. There are very limited activities at the beach and none at the pool. None of them are hotel driven. Beach concessionaire is limited in equipment, although everything is either new or very well maintained. Convinced we will return, probably with friends or family. Read moreGenuine Expedia guest review
"Relaxation & luxury"
The beach was beautiful and clean Food experiences were amazing. Great menus at all restaurants. We love the Asian as well as the tasting menu restaurants. Bistro with its beach setting was wonderful also Friendly staff and want to serve The resort has all the luxuries included - even naspresso coffee in the room! We loved it and will go backGenuine Expedia guest review
The overall layout of the hotel is quite impressive and aesthetically pleasing. This attention to detail, quality and service all are blended into a surreal expereince. The quality of the restaurants, the beauty and sizes of the pools and how each location within the hotel has something unique or special to everyone, makes grand velas the est all inclusive […] resorts my familyas been to. The only negatives are the limited nightlife, average beach and limited activites for children under 4. Despite these minor things, they do not affect the overall great experience you will have. And the spa is the best my wife and I have ever been to anywhere, a must do! Read moreGenuine Expedia guest review
This was our second trip to the resort. We love the comfortable well appointed rooms. They feel elegant from the rain shower and jacuzzi to the fancy soaps. The food is first rate. The grounds are exquisite. If you are travelling with children, there are things planned to keep them entertained and if you are vacationing to relax away from the kids, […] there is an adult only section that you can escape to. Read moreGenuine Expedia guest review
Excellent hotel, service, and food! Definitely going back!Genuine Hotels.com guest review
"Comments about the Grand Velas"
The Grand Velas is a beautiful place. The staff is excellent and are there at your elbow to help. We thought, though, that we had a beach side room, but we were in the Zen Village, at the end of a long row of rooms, and both my husband and I have mobility problems. The Zen Village is 3 quaters of a mile from the beach. Expedia did not accurately describe […] where we would be in the hotel complex. The shuttles to take you to the main area were plentiful, however, and we did not have to wait more than a few minutes for a shuttle to take us to the main complex, which was open to all guests. I would not say the food was excellent-it was okay, but not 4 or 5 star. Restaurant staff were excellent. My main trouble with the hotel was not the hotel's fault, but apparanty there are tides that required the beach swimming area to be "sandbagged off" so that swimming was confined to a very shallow area. We took the ferry to Cozumel and enjoyed the beaches there. Read moreGenuine Expedia guest review
This is one of the nicest hotels we have ever stayed at. The staff if friendly and accomodates your every need. Food is amazing at all restaurants as well as buffet restaurant Azul. Food pool side is great as well. Grounds are immaculate and staff is constantly cleaning. Very quiet atmosphere so if you're looking for a party hotel, this isn't it. Definitely […] the most upscale of hotels in the area. Nothing bad to say and not one complaint to mention. An incredible resort. Read moreGenuine Expedia guest review
Staff was great and treat you like royalty. It was such a great experience. All facilities are absolutely beautiful.Genuine Expedia guest review
"Loved the hotel.. The only downside the mosquitos."
All inclusive...Not really.. Lots of unforeseen extra charges I.e wi-fi, transportation and water sports. A lot of the staff did not understand or speak English..Genuine Expedia guest review
"Excellent if luxury is what you're after..."
We stayed here because some good friends of ours were getting married on the beach at the resort. It was actually very quiet - June apparently falls in the slow season in the Riviera Maya area, although there were a couple of B-list celebrities we kept running into at dinner and the karaoke bar. That was interesting. The resort itself was lovely. The […] rooms were beautiful, the grounds were very groomed and lush, the pools were gorgeous, and the food was great (we REALLY loved Cocina de Autor. Really.) The service was inconsistent, though. At times, it was overwhelmingly attentive while other times it was frustratingly nonchalant and almost inconsiderate. Getting around the resort was very easy. Regular shuttles ran a circuit through the grounds, but getting around outside the resort was expensive. All that being said, we didn't love staying here and will not return unless similar nuptial circumstances arise in the future. While luxurious and lovely, it's still incredibly expensive and needlessly extravagant for our tastes. It was hard to feel comfortable in a place like that in a country where minimum wage is roughly $6 USD a DAY, and frankly, the lavishness is wasted on us! Everything was huge and cavernous. Cabanas La Luna on the beach in Tulum was intimate and much more our pace. In all, if you want to get away to a really luxurious room with excellent food and you're not really looking to venture out much, this place is excellent. It just didn't suit us. Read moreGenuine Expedia guest review
My 2nd time there and was amazing !Genuine Hotels.com guest review
"best hotel in Cancun"
Hotel was super clean and provided best service. Food was also great. Absolutely recommend the hotel.Genuine Expedia guest review
The hotel was absolutely beautiful and the food was fantastic.Genuine Hotels.com guest review
"Service, view, pleasure..."
An excellent top hotel to be serve as you have expected always. Very good restaurants and chefs. Incredible spa, must be considered as one of the best in the world. Swimming pools are an experience of peace and pleasure. Whole experience is what you have expected always from a pleasure trip. Recommended highly and definitively will return as soon as […] possible. Read moreGenuine Expedia guest review
This hotel is absolutely beautiful! Everyone single one of the hotel employee are very polite and friendly! The pool is amazing as well as the rooms! I would recommend this hotel to everyone. We plan on visiting them again in the future!Genuine Expedia guest review
"Nice for relax and romance"
Nice facilities. Food is very good. The hotel was empty and still the staff had a handful in providing the 5 diamond service they publicize. Overall, it is great for relax and romance. If u want fun, go somewhere else. Very quiet at night and during the day, the activities staff at the beach are rude, unhelpful and not professional. The beach and pool […] concierges are great though . Read moreGenuine Expedia guest review
"Rode a lot of shuttles!"
We stayed in Zen suites. Very nice, but my wife and I spent a lot of time going back and forth to main restaurants, pools, beach, etc. There was no place to have breakfast by Zen, so...shuttle (or room service was very nice)!. Lovely hotel. I would try to stay at Grand Place next time (although more $$$). Food: Excellente!Genuine Expedia guest review
Our experience couldn't have been better. Everything was exceptional. Great place for kids as well as adults. I can't wait to return.Genuine Expedia guest review
Perfect!!! There are not other words to describe the service, amenities, and instalations this hotel has to offer.Genuine Expedia guest review
"Not quite all-inclusive"
At first, we were extremely impressed with the Grand Velas. The rooms were huge and beautiful. The staff acted like they really wanted to please, but after a couple days, we realized that this was all "talk". Although the trip is called "all-inclusive", unless you tip at every turn, the staff almost acts as if you do not exist.(The web site includes […] the fact that all gratuities are included). You could order something at noon at the pool, and at 2pm, the waiter does not have anything for you, nor does he know what you are talking about when you ask about your order. At every meal, snack, drink at the bar, they present you with a bill that they want you to sign, give your room number, and a tip. Although the property, rooms, and pools were beautiful, this experience took away the exclusiveness we thought we were paying for. Read moreGenuine Expedia guest review
".Great service and food"
Great resort in Riviera Maya with top notch service. Rooms were the most spacious I have encountered on my 8th Mexico visit, Culture of service was very high and the dining was of the highest quality.in beautiful restaurants. Seating around the beach and pool were plentiful so I did not have to put up with the competition other resorts face with guests […] taking all the seating by 7AM. Showing up at 9-9:30 was good enough to get a beach umbrella or pool umbrella. Guests were of a higher caliber so very few tattoos in muscle t-shirts nor middle aged heavy drinkers on their 5th frozen margaritta by 11AM wading in the pool. The pools were very good size and the grounds never felt crowded. The "Zen Suites" (nice name for 3/4 mile from beach) where I stayed required a 3 minute van ride to beach...further than I imagined. I thought I would hate this but adapted quickly, especially as they had thir own secluded pools which my family gravitated to in later afternoons for wind down. Wonderful gyms (2).The restaurants were extraordinary and I was able to make reservations for all nights when I arrived, elimanating having to wait each night. This was the nicest resort I have encountered in Mexico Read moreGenuine Expedia guest review
Increíble. ... very happy great Food great sevice great everything ... wish i could stay longer. Planning on coming back soonGenuine Hotels.com guest review
"THINGS YOU WILL WANT TO KNOW"
BEACH: Sand area is great. It is NOT an ocean area where you can swim. Water shoes are a must. If you are going for the beach and to swim/ snorkel... go somewhere else. POOL: Lovely. Though very rude guests pay the staff to reserve certain lounge chairs for them beginning early in the morning and then do not show up until 2:00. HOTEL: Lovely. Well kept. STAFF: […] Most are professional and friendly. If you are an American you will notice that preferential treatment is given to Mexican guests. RESTAURANTS: (the ones we visited) On a scale of 1 to 5. Azul 3, Frida 5, Sen Lin 4, Lucca 4 The staff of the hotel does their best. Unfortunately, their guests are rude and demanding. They would be better off making this hotel not all inclusive. If would keep undesirable guests from going. Read moreGenuine Expedia guest review
There are no words to describe our stay at Gran Velas. Not only is the resort a 5 star experience but the staff is amazing as well. The measure of a good resort is not only when things go well but when problems arise. The guests next to us decided to smoke at 3:00 am and make noise... With a single call the night staff took care of the problem. The […] next day the manager apologized and our remaining time at Gran Velas was a dream. From the time you check in to check out you are pampered, the food is first class, the beach is pristine. This was our second stay at gran velas and for sure it wont be the last Read moreGenuine Expedia guest review
"jungle and carribean meet"
We stayed in the jungle portion or Zen section of the hotel - it was very quiet and relaxing. The main ambassador infinity pool and beach front was very inviting, clean and enjoyable. The location of the hotel was an easy 45 min to tulum mayan ruins, nearby adventure parks and cancun centre. The resort restaurants were filled with helpful wait staff, […] lovely decor and inventive offering in asian, french and mexican cuisines ( good food but not great overall). We really enjoyed the spa with the water therapy and professional staff. Clearly, the spa was one of the unique highlights of this property. Read moreGenuine Expedia guest review
"Best dinner dining experience at all inclusive!"
Although the weather was terrible, the facility was very nice. Service for breakfast and lunch were just ok, but the dinners were totally amazing.Genuine Expedia guest review
We have been to Playa several times, and the Grand Velas is the nicest place we have stayed. It is a beautiful resort and the staff truly strives to make your vacation as perfect as it can be. The resort is all inclusive, so it is great for families! We could not believe the quality of food in each and every restaurant. From room service to The Piaf, […] the meals were fantastic. We were traveling with our teenagers and were not able to get suites in the Grand Class, which is kids 12 and older, or in the Ambassador. We stayed in the Zen tower. It was 1/2 mile from the beach but it was fine. There are vans that pick up every 5 minutes and we never waited longer than 5 or 6 minutes. It is important to know that all males have to wear long pants and collared shirts to every restaurant at night. We thought it was a classy move by the resort. Who really wants to see men(or boys for that matter) in sleeveless t-shirts and flip flops? My whole family had a fantastic time at the Grand Velas and we would (will) definitely return. Read moreGenuine Expedia guest review
"Great relaxing vacation"
We had a wonderful time at Grand Velas. The food was delicious, and the staff went out of their way to get us whatever we needed. We loved Piaf the best, but all the restaurants were great. The spa was fabulous, one of the best I've ever been to. Would love to come back. No complaints at all.Genuine Expedia guest review
We went here on our honeymoon and it was an incredible experience. Everything from the rooms, food, service, and ambience was superb. I would recommend making reservations at the nightly restaurants and taking a visit to the spa.Genuine Expedia guest review
"Wonderful time again!"
My fourth visit to the Grand Velas with my wife and delightful as always. If I had one complaint it would be that the bar service by the Grand Pool was a little slow this trip. On more than one occasion I found myself waiting 5 minutes or more for a drink. The problem seem to stem from the fact that only one bartender was trying to support the teem […] of servers and guests. Read moreGenuine Expedia guest review
The hotel is beautiful, the trip was unforgettable. Great and good restaurants.Genuine Expedia guest review
"Just not worth the price"
Considering this was a five star hotel, there were a number of problems we had, particularly in our room at the Zen Grand Suites. The toilet was constantly broken and needed someone to repair it daily (low flow toilets), broken telephone that needed repair, daily difficulty with the TV remote - unbearable task of trying to change channels and increase […] or lower sound volume was annoying. We also didn't appreciate the fact that the internet was $16 a day or $79 per week PER DEVICE This hotel, at this level and price, should include the internet gratis. We also didn't realize that this was a "down" time of year (slow season), so despite being in Zen (and we would recommend anyone considering this hotel to stay at Ambassador or Grand Class in order to be right at the beach, not 3/4 mile down the road) there was no breakfast service at Chaka the nearby restaurant, so we also had to ride the shuttle for breakfast each day. Really wearing after a while. Read moreGenuine Expedia guest review
"AMBASSADOR ROOMS ONLY, FORGET THE JUNGLE!"
Unbelievable Experience!!!! all the restaurant are absolutely incredible!!!! THE FRENCH RESTAURANT WAS THE BEST PLACE I EVER EXPERIENCED BEFORE!!! THIS PLACE IS HEAVEN!!!!!!Genuine Expedia guest review
"Met our expectations!"
We had a very good time at Grand Velas. We booked a Grand Class with the balcony pool. The room was very nice and the rooms on the 4th floor have wonderful high ceilings. We did not use the balcony pool as it was very cold and mainly for looks in my opinion. Housekeeping was consistent and overall the room was large and very comfortable with a huge […] jacuzzi bath tub and high end finishes. The staff was very friendly and accommodating although we didn't see too much from the room butler. I'm sure if we needed her we would have been able to contact her. We just didn't try. The beach is much nicer and wider compared to the ultra expensive resorts at Mayakoba and the food here is absolutely amazing even if it wasn't an all inclusive. The mixed drinks were not very good and pool service was not great but the pool itself was beautiful and there were plenty of available chairs. I would tip them well upfront! It was kind of unique that the tipping did not seem to be as we appreciated as we would have expected even though gratuity is included. I gave the waiters at least $20 at every meal and never once did they seem appreciative. We also noticed the restaurant waiter service diminished significantly when the restaurants were busy. The spa is the most amazing we have ever experienced and it was by far the best part of trip, especially since it rained for 4 out of the 5 days we were there. It is a must do! All in all it was a wonderful trip with some polish needed. Read moreGenuine Expedia guest review
"Great luxury hotel"
I have stayed in a few hotels in the Cancun area and this hotel was the best I have experienced by far! The staff, the accomodations and the property was amazing. We stayed on the jungle side of the resort which was called the Zen tower that completely describes how peaceful it truly was to stay in. I was somewhat surprised of how many children were […] at this resort during Christmas this was a bit of a problem at dinner so after the first day we realized that we needed to book dinner at one of the two all adult restaurants which were fabulous. The spa was also a great experence! I would definitely go back and they do have an all adult beach and pool section for those of us who do not want to experence others peoples children screaming while trying to relax or have a quite dinner. Read moreGenuine Expedia guest review
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