"Amazing resort with outstanding service!"
From the moment we entered the open-air lobby to the moment we put our feet in the sand on the expansive beach, we were amazed by the beauty of the property and the top notch service. Every employee was friendly, helpful and went out of their way to make sure we had what we needed at every step of our stay.Genuine Expedia guest review
"The Best All-Inclusive Resort In the World!"
Been to many hotels in the region and nothing compares to the service and quality of this resort! Best restaurants and food quality is outstanding. Rooms are very accommodating and services are top notch.Genuine Expedia guest review
"beautiful, ocean front room"
Everything was great. A little too noisy if close to the elevator but that is not an all day issue. Food was wonderful, nice decor. Quality drink optionsGenuine Expedia guest review
"Hotel is paradise if you know what you're getting."
The property is beautiful and huge. It is separated into 3 sections. Two are for kids and the third is adults only. What they don't tell you is that the Zen area is not as kid friendly as they say. The walkways are dark at night and very quiet. The pool is not set up for children. This area is more like a spa retreat for couples. The Ambassador section […] is a short bus ride away, and the buses come often. We never waited. The pool at Ambassador is perfect for kids. The beach is right there. Ma@$!L is one of the pool managers and he is great. He takes care of everything. Er!c and San$@go were our poolside waiters and they were the best. We never waited for drinks or anything. Very friendly and helpful. We would leave the Zen, where we were staying and spend the day at the Ambassador pool and beach. There were even shows poolside and a bouncy castle. The bathrooms by the pool were clean and well kept. The food at all the restaurants was very high end especially for all-inclusive. The truffle risotto at Lucca was as good as any NY restaurant. Even the room service food was exceptional. The poolside food was great and I'm picky. Be aware there are only a few restaurants that accept kids for dinner and there is a dress code. What they don't tell you is that there is absolutey nothing to do after dinner unless you go to the teen club with your kids to shoot pool or kariokee. The teen club is also beautifully kept. Other than that there is no music or entertainment you can go to Read moreGenuine Expedia guest review
"Beyond 5 star! Excellent excellent!"
My husband and I are just returning from an Anniversary trip and WOW! What an amazing place!! From the moment we got out of the shuttle we were attended to like royalty. We've stayed at The Ritz Carlton and the service here even surpassed that! The food at "all inclusive" resorts usually isn't that good but it was excellent here! The minibar is included-snacks […] and soda/water restocked daily We stayed in the Zen suites. Beautiful and quiet. Had our own small splash pool but it wasn't heated so since it was in the shade it was too cool to enjoy. It looks as if you are in the middle of the jungle. The infinity pools are amazing. I don't think they book to capacity because even though the website says nothing was available it wasn't crowded at all. If you want to know how spoiled you are getting-walk down to one of the other resorts and you will quickly see. I cannot say enough good things. If I had to list a con it would be having to take the shuttle to the actual beach from the Zen suite area if you are not staying in the beach front Ambassador section. But we liked being away from others, in the "jungle". The spa was AMAZING!! You have to enjoy the water journey prior to your treatment. The beach water area isn't as nice as the hotel zone area simply because of where they are located on the map but still very nice. The service here would outweigh anything negative I could think of! Make sure you tell them anything you are celebrating and wait for the surprise! Read moreGenuine Expedia guest review
"Great place for couples"
Great place for couples. Very relaxing. Wouldn't go there with a group that likes to party.Genuine Expedia guest review
We had an incredible experience at The Grand Velas Resort! From the minute we arrived from the airport the resort staff were looking out for us doing their best to make sure we had the best experience imaginable. Everyone was incredibly accommodating and friendly and went out of their way to be helpful. The staff were polite, friendly and always around […] to be of service. We felt like we were being waited on and pampered even when we were just walking around the resort. While we were unsure about the convenience of staying in the Zen rooms further away from the larger pool and beach, it turns out that we had nothing to worry about. The transportation back and forth was beyond easy and we never waited longer than two minutes for a shuttle. We didn't have any trouble with noise in the Zen section, however, it's possible that during a busier time it would have been nice to be in the adults only section. Our room was spacious and lovely and we enjoyed having the private balcony. Everything about the resort was clean and well maintained and we had a very relaxing enjoyable experience. Read moreGenuine Expedia guest review
Had great time staff friendly kids loved the kids club. Food some of the best restaurants I have ever been to. Pool side sushi and Ceviches for adults burgers and hot dogs for kids made for great Lunches. Victor the pool manager/concierge took care of our every need. It was hard to believe it was Mexico because service so prompt and things so clean […] . Read moreGenuine Expedia guest review
Amazing place. Excellent staff, food, bed, luxury.Genuine Expedia guest review
I think it's important to give a frame of reference when making a review. My husband and I are by no means jet-setter 5-star-only hotel-goers, but I think we have high standards for hotel quality and food. This resort met and exceeded all of our expectations! We went here in late January for our honeymoon, and had a fantastic time! We stayed in the […] Zen suites, which I think I actually preferred to the more expensive rooms closer to the beach. The jungle area by Zen was pretty and secluded, so it felt like we had access to two different resorts. There was ALWAYS a shuttle waiting to take us to the main property, and it took about 90 seconds each time. The food was delicious. Cocina de autor was our favorite, followed by Frida and Piaf. However, ALL the restaurants were delicious, and we live in a city with plenty of fine dining (Chicago). Not a single complaint! The only things worth mentioning that COULD be a deal-breaker (if these things are extremely important to you) are: 1. There really is no nightlife. However, my husband and I preferred this atmosphere. After dinner, we'd get a drink at one of the bars and relax. 2. The atmosphere can change quickly depending on what groups are there. During the first few days of our stay, a conference was at the hotel and everyone we talked to in passing asked if we were from the conference. It seemed like being "regular" visitors made us the minority. But they were all very nice and didn't cause any disruption. Read moreGenuine Expedia guest review
"Awesome place with awesome staff"
Wonderful hotel with excellent staff and always willing to make our stay very pleasant. Francisco (Paco) in Zen is supert.Genuine Expedia guest review
"Beautiful hotel with amazing amenities and service"
I am not a big "resort person." I travel to Mexico yearly and often to remote areas. I enjoy roughing it in paradise. This year we celebrated a special occasion and decided to try something different. Grand Velas is a wonderful oasis in an area of Mexico that is over-wrought with tourists looking to get wasted. It took a full day to get used to the […] massive property and buildings. It felt very commercial and the opposite of what I am often drawn to. But having such wonderful service and amenities along with beautiful surroundings made me wonder how I ever travelled any other way before. There was no shortage of food and drink, and despite the proximity to "party-town" and all-inclusive angle, it often felt as if we were the only guests around. The food was great and there were plenty of options. The beach was amazing. Plenty of tented beds and lounge chairs. Full-service bar to your seat. Beautiful infinity pools in multiple locations. We took several day trips to Playa del Carmen, Cozumel and Tulum. All very easy to get to. The hotel even pays for your taxi one-way to Playa where you can catch the bus or ferry to different towns. Over-all this trip was amazing. We got as much r&r as we needed and added as much adventure as we wanted. The only down-side for us was that there wasn't a tremendous amount of exposure to the mexican culture. Wish there were more options to experience the local food on the hotel grounds. Read moreGenuine Expedia guest review
"Entirely different level of all-inclusive"
Yep, it was darn good. The food was great, service great, facilities great. I spent a week at Grand Velas with my gf and we didn't leave the resort once. I know I know, we were supposed to go see the historical sites/temples, swim in some caves and ride the zip lines. However it was just too darn nice and relaxing, we couldn't motivate ourselves to […] leave! As far as the restaurants go, everything is enjoyable. The two standouts for us were Frida and Piaf. I suggest if you go that you book those early in the week so you can repeat whichever you like better on your last night. At Frida you are started off by the server making you a Don Julia margarita table-side (I went with mango) which I thought was a nice touch and Piaf you are provided with wine pairings for each course. The wine, while not top end, isn't bad either. We were served Mondavi, Ravens Wood, etc. It's been well documented that you are given a bill to sign after each meal where you are provided an opportunity to tip (if you please). In the bill we were also usually given a comment card, which is assuring they are constantly using feedback. We ended up tipping somewhere between 10-15% for the meals depending how friendly our server was which varied between $20-40 USD. We didn't convert any cash to pesos, didn't find that necessary. My one piece of advice would be to bring something for heartburn/acid reflux. You're going to have lots of spice and acidic foods/drinks! And Enjoy! Read moreGenuine Expedia guest review
We traveled a lot around the world and always stayed on five stars hotels my wife and I rank this resort as one of the best.Genuine Expedia guest review
Amazing hotel , amazing food, amazing staff !!! The best vacation !Genuine Expedia guest review
Highly recommend this resort! Food was AMAZING, service was excellent and the grounds and room was beautiful!Genuine Hotels.com guest review
"Would return again!"
The hotel was excellent. Very friendly & helpful staff and not pushy. Food was good. Beach was great! Lots of activities for families. Quiet in evenings. Easy ride to Playa del Carmen, taxi to town was included.Genuine Hotels.com guest review
"nice hotel if in grand or ambassador section"
food and service was great would not want to be in zen section quite a ways from beach. Staff very attentive. Made you feel special. Food was gourmet. Pools were warm which I loved some places it's too cold. Beach was kept clean I would recommend water shoes. One thing I would improve would be better communication for activities. Had a hard time locating […] exercise zumba classes and no one seemed to know the answers. Also I think they spoiled the natural beach look by putting a huge metal frame up for new years way too early. It spoiled some scenic pictures. Read moreGenuine Expedia guest review
It was a lovely experience for me and my family, I highly recommend it to anyone for a tranquil vacation with amazing food and amazing environment…Genuine Expedia guest review
"BEST RESORT IVE BEEN TO"
Super clean professional overly accomodating. amazing luxurious rooms and bathrooms BEST spa experience-- a must here! Food was 5 stars at all 6 different restaurants with many different cuisine options.Genuine Expedia guest review
"Best kids friendly hotel in cancun"
We tried several resorts in cancun, riviera maya. This one is the best. Food is great, magnificent pools and landscaping. I normally never spent time on writing reviews, but this one is worth it. They have kids club where you can drop off you 4+ year old for free, where they are going to watch the kid, do arts and crafts etc. Room service is excellent. […] Highly recommend this place to someone who is looking for quolity. Read moreGenuine Expedia guest review
We can't say enough about the amazing level of service you will receive staying at Grand Velas. From the moment we checked in, the hotel staff took care of us and made sure we were comfortable. After some miscommunication during the booking process, the hotel staff (specifically Alma) made sure all our issues were resolved satisfactorily. The hotel […] building itself is great. We ate at the italian and "molecular" restaurants and both were delicious. The pool area and staff were excellent and helped us relax and unwind. The only negative I'd mention is that the bedsheets in our room smelled very musky, as if they werent dried properly and the pillows were very uncomfortable. But, true to the level fo service this hotel provides, both of these issues were fixed immediately for us when we requested the sheets and pillows were changed. I would feel very comfortable recommending to anyone looking for a great vacation. NOTE: If you want to stay on the beach, make sure you stay in either the Ambassador or Grand Class buildings. If you book in the "Zen Grand" building, you will not have a beach view and will need to take a shuttle bus 5 minutes to get to the pool/beach area. This information is not clear on the hotels.com website. Read moreGenuine Hotels.com guest review
"Make sure you get what you paid for !!!"
PROS: the hotel itself is very nice, and overall is good to visit it. Really good for relaxing, even though you can find problems in your room. CONS: If I go next time, I will make sure to get what I paid for, Hotel staff hide some information (not everybody, but I would say about 30% of them), and please make sure you make them feel you are the one […] in control of any situation always !!!.. otherwise you can be waiting for a margarita all day long !!!, specially when is your checkout day. If travelling from Miami ( DON'T EVEN MENTION IT ) Read moreGenuine Expedia guest review
Beautiful!!Genuine Hotels.com guest review
My wife & I went for a baby/honeymoon. This was a surprise trip for my wife and we were so blown away with the staff, service and the facilities of Grand Velas.Genuine Expedia guest review
"The best experience ever!!! The hotel, the staff."
Luxury, relaxation, a marevelous experience.Very recomended.Genuine Expedia guest review
"Beautiful resort, great service, very relaxing."
Spend 1 week at Grand Velas with our 2 year old son. We were treated like royalty the whole time. Staff is everywhere, super nice, very attentive, and were very welcoming to our family. Grounds are beautiful and very large. Resort was not very crowded so there was plenty of space for kids to play without bothering relaxing adults. Pool areas have a […] fair amount of shallow areas for young children to play safely. Food was incredible and perhaps the best part of the whole vacation. Sen Lin was our favorite restaurant, ate there twice. Only complaint about the resort was the "bill" given at the end of each meal. The meals and tip are included, but you will sign a bill after every meal that lists the supposed cost of each food item, total cost of the meal, and a space for an optional extra tip. Even though you are told that tip is included, you are not told how much the wait staff is being compensated and therefore it is difficult to decide if you should tip more or not, and if you do want to tip more, how much extra is reasonable? For example, one meal with excellent service was ~$350 US total. Normally a 20% tip or more would be in order. I would have liked to know how much would have been appropriate so I don't feel like I'm shortchanging my awesome waiters. This process should definitely be more transparent and less uncomfortable for the guest. Read moreGenuine Expedia guest review
"Excellent room, services, food, everything."
Best time ever...this place is phenomenal.Genuine Expedia guest review
The best time of our lives!! the staff was great, always there and had our anniversary in mind for every meal .Genuine Expedia guest review
Everything was JUST PERFECT!!, only complains..... Not free internet acces, and for the price it should be included and I do not understand why the kids under 12 have to wear pants to go to the restaurants......Genuine Expedia guest review
Perfect Hotel, service was incredible. You do not feel as you are in an all inclusive. Food is superb (I consider myself a food snob and difficult to please). I would highly recommend and if traveling back to RIviera Maya, I will stay there again.Genuine Expedia guest review
"Paradise on Earth"
We were celebrating a milestone birthday along with our wedding anniversary, and we couldn’t have made a better choice. “Paradise on Earth” is the way I would describe the Grand Velas Riviera Maya. The staff had thought of everything – no detail was left unattended. Marco M. (our concierge) was most helpful, and Arturo and Aaron (at the Zen pool) made […] sure we wanted for nothing. Eduar, Jose, & Francisco at the SinLin restaurant made this birthday truly special, and Maribel (at the reception desk) ensured our transfer back to the airport was seamless. The accommodations were beautiful and elegant, but what makes Grand Velas so special is the people. We definitely plan to return, and when we do, we hope to see the employees we met there, as all of them helped make our trip truly memorable. Read moreGenuine Expedia guest review
Great service, great food selection, high quality restaurants, friendly staff, beach-side service, truly like royalty. Stayed on the Zen side, very quiet and peaceful. Rooms are big, super nice, very well kept. Would return in a heart beat! (Actually, this is my second time!)Genuine Expedia guest review
"Amazing Hotel,Spa and service but the beach..."
Beautiful,superb service,excellent food,Expensive but I would not mind to pay their price if can be at beach and enjoy it,unnafortunately the hotel is not at the best location. If you go to use the facilities and the Spa is the best !.If you are going in a honeymoon and you are going to stay a lot in the room is perfect. If you only use the pool is […] great too but if you are a beach person you cannnot enjoy it since is like a children beach. Read moreGenuine Expedia guest review
"Great vacation in Riviera Maya"
This resort was amazing. Well maintained, luxurios, great location and the staff was amazing. Food was good, but not great. Spa was amazing but very expensive.Genuine Expedia guest review
"Best Hotel in Riviera Maya"
We had an outstanding vacation at the Grand Velas. Top class restaurants, beautiful facilities and even better staff. Honestly, the perfect vacation. Every single detail has been cover by Grand Velas management. I had the opportunity to have dinner with my wife every night while mi kid was at the kids club (opens until 10:45pm and my son had a blast). […] Best 3 restaurants were: Piaf, Sen Lin and Cocina de Autor. The pool and the beach are both great!!! Read moreGenuine Expedia guest review
No words can describe how impressive my husband and I were. The place:Beautiful!!!Staff: so friendly & on top of every detail! Food: amazing!! If we could give stars, it will definitely be 6 stars!! I can't forget the babysitting service & kids club, I was so comfortable to leave my 16th month-old with the babysitter! We will definite coming back!: […] )) Read moreGenuine Expedia guest review
"Amazing food and service"
Service was nearly impeccable, food was incredible at all restaurants and buffets. We went during the third week in August, which was apparently a downtime so we basically had the entire place and beach to ourselves. I wouldn't recommend this hotel to people who are looking for a lively nightlife, at least Based on my experience this pas week, but it […] was a great relaxing vacation and was mostly married couples and families. Overall great place. Read moreGenuine Expedia guest review
"Visited for wedding, would've loved to stay longer"
We travelled for friends destination wedding and it was AWESOME. Booking online, I was weary of staying in "the jungle," (Zen), for fear that we would miss out...but it was BEAUTIFUL and the shuttles were constantly running. The ride is nothing, just a zip down the hotel property, kind of like an elevator ride and walking thru the lobby. We "splurged" […] for the room with "plunge pool," but since it didn't really show any sign of filtration or cleaning, we never got it. It was nice being on the water tho and feeding the fish/turtles. The room was the NICEST we've ever stayed in. Super comfy & huge. Shower was uh-mazing. They offer a comp bottle of tequila, but we never received it, nor did they ever re-stock our fridge. Had we stayed longer, we would've complained...but EVERYTHING else was spot on. Since we were only available to dine in a restaurant one evening (because of wedding festivities), we don't feel like we got to truly enjoy all the hotel has to offer. Def try to stay longer than a long wkd and enjoy the place. It is worth every penny. One night we hung out for karaoke. It was fun and bar staff was great, but it was SUPER hot and the ro needed some serious air circulation. It felt cooler outside than in the bar area. If you are considering a destination wedding location, this place is AWESOME. It's gorgeous from the entrance to the restrooms...everything is perfection! Read moreGenuine Expedia guest review
"Great hotel, outstanding staff"
Excellent, wonderful experience. Amazing pools! We will come back again.Genuine Expedia guest review
"Excellent Mexican service."
Lovely hotel, great staff. Great food. If you stay several days and feel that the menu in the specialty restaurants is a little too short, ask the chef for something different. We got that special treatment twice in Lucca.Genuine Expedia guest review
"Fabulous Vacation from start to finish"
We just got back 4 days ago with my family and my sister and her family. Love this place from our private transportation to and from the hotel, felt like royalty. Once we got to the entrance of the Grand Velas, it was like entering Jurrasic Park. So beautiful and green. it was breath taking and the animals you see along the way. We stayed at the Zen […] Suite, while my sister stayed at the Ambassador Suite. Loved the Zen Suite (our Suite 1103) with the plunge pool. The shuttle to take us to the pool and beach was not a problem at all. they ran every minute, 24 hours daily. the property is so huge. Our concierge Jesus helped us in so many ways. He even went out of his way to get my daughter the banana sun chips w/ chili. Our room was was always clean, fresh towels, and always made sure to turn down our bed at night with chocolate. Love the bike ride in the morning and being chaperoned with an employee on a quad, for the guest safety. Daniel, the activity coordinator always made it fun for us whether biking, volleyball and/or pool activities.. He even made us bracelets. Tayde, our pool server served us for 7 days and made sure we got our usual spot at the pool every morning and always coming around making sure if we needed anything. Loved the service. All the restaurants were phenomenal. Although gratuity was included in the all inclusive, but my family and my sister and her family tipped everyone because of the amazing serv Read moreGenuine Expedia guest review
"Worth the $$$"
Great Hotel, the staff really caters to their guests, loved the pool, hotel a few steps to the ocean, clean, it is worth what it costs,will return :)Genuine Expedia guest review
"Absolutely loved the resort..."
Everything was fantastic.. cant wait to return... definitely going to returnGenuine Expedia guest review
Good location and perfect service with all the staffGenuine Expedia guest review
Our first trip to Cancun.....AMAZING EXPERIENCE! The hotel is breath taking, along with the beautiful beach. The staff was beyond accommodating , and everyone was truly kind. They were some of the hardest working people I've come across. We tried every single restruant in the hotel and to rate them below 5 star would be a crime! Gourmet dining , along […] with beautifully decorated restruants. We never waited for a single thing EVER during our 7 day stay! Service was fit for a king ! We stayed in the Zen area and loved it! Shuttle service to the beach was never a problem. Shuttles run constantly all day/ night long! I had the pleasure to experience the SPA twice! To say this was a unique and amazing experience is an understatement ! The best massage/ water journey ever!!! If you complain about ANYTHING at this resort... You need to ask yourself HOW SPOILED ARE YOU??? We tipped everybody .. Even though I saw that most people didn't ...I feel they should be embarrassed , the staff works extremely hard and deserve every penny!!! If you are like me worried about Mexico, the crime etc.... TOTALLY UNFOUNDED!!!! Completely safe! Read moreGenuine Expedia guest review
"4th time visiting. 1st time disappointed."
Been to Grand Velas 3 times before, this time was not as good. This place has a beautiful setting, great service and food. From the beginning our experience was different. There were a lot more people at the resort than usual and the pool was really crowded, the service a little slower. Half way through our trip a group of 220 people who were sent on […] a free trip by their company arrived. That was the end of Grand Velas as we knew it. Lots of people partying like a spring break resort in Cancun. Grand Velas was where we went to relax and get away. That wasn't the case this time. Not typical to see this for a 5 star resort. Won't be going back any time soon! Read moreGenuine Expedia guest review
"Superb service and facilities"
Hotel service was just superb. Very attentive and responsive to your every whim. Honestly, much better than expected. Facilities were impeccable and luxurious. Stayed for six days with my wife and daughters 11 and 13 and they had a blast! Centric location allows for a variety of excursions, If not, plenty to do at the hotel and vicinity. Highly recommend […] for group, family or couple getaway. There are very limited activities at the beach and none at the pool. None of them are hotel driven. Beach concessionaire is limited in equipment, although everything is either new or very well maintained. Convinced we will return, probably with friends or family. Read moreGenuine Expedia guest review
"Relaxation & luxury"
The beach was beautiful and clean Food experiences were amazing. Great menus at all restaurants. We love the Asian as well as the tasting menu restaurants. Bistro with its beach setting was wonderful also Friendly staff and want to serve The resort has all the luxuries included - even naspresso coffee in the room! We loved it and will go backGenuine Expedia guest review
The overall layout of the hotel is quite impressive and aesthetically pleasing. This attention to detail, quality and service all are blended into a surreal expereince. The quality of the restaurants, the beauty and sizes of the pools and how each location within the hotel has something unique or special to everyone, makes grand velas the est all inclusive […] resorts my familyas been to. The only negatives are the limited nightlife, average beach and limited activites for children under 4. Despite these minor things, they do not affect the overall great experience you will have. And the spa is the best my wife and I have ever been to anywhere, a must do! Read moreGenuine Expedia guest review
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