Beautiful!!Genuine Hotels.com guest review
My wife & I went for a baby/honeymoon. This was a surprise trip for my wife and we were so blown away with the staff, service and the facilities of Grand Velas.Genuine Expedia guest review
"The best experience ever!!! The hotel, the staff."
Luxury, relaxation, a marevelous experience.Very recomended.Genuine Expedia guest review
"Beautiful resort, great service, very relaxing."
Spend 1 week at Grand Velas with our 2 year old son. We were treated like royalty the whole time. Staff is everywhere, super nice, very attentive, and were very welcoming to our family. Grounds are beautiful and very large. Resort was not very crowded so there was plenty of space for kids to play without bothering relaxing adults. Pool areas have a […] fair amount of shallow areas for young children to play safely. Food was incredible and perhaps the best part of the whole vacation. Sen Lin was our favorite restaurant, ate there twice. Only complaint about the resort was the "bill" given at the end of each meal. The meals and tip are included, but you will sign a bill after every meal that lists the supposed cost of each food item, total cost of the meal, and a space for an optional extra tip. Even though you are told that tip is included, you are not told how much the wait staff is being compensated and therefore it is difficult to decide if you should tip more or not, and if you do want to tip more, how much extra is reasonable? For example, one meal with excellent service was ~$350 US total. Normally a 20% tip or more would be in order. I would have liked to know how much would have been appropriate so I don't feel like I'm shortchanging my awesome waiters. This process should definitely be more transparent and less uncomfortable for the guest. Read moreGenuine Expedia guest review
"Excellent room, services, food, everything."
Best time ever...this place is phenomenal.Genuine Expedia guest review
The best time of our lives!! the staff was great, always there and had our anniversary in mind for every meal .Genuine Expedia guest review
Everything was JUST PERFECT!!, only complains..... Not free internet acces, and for the price it should be included and I do not understand why the kids under 12 have to wear pants to go to the restaurants......Genuine Expedia guest review
Perfect Hotel, service was incredible. You do not feel as you are in an all inclusive. Food is superb (I consider myself a food snob and difficult to please). I would highly recommend and if traveling back to RIviera Maya, I will stay there again.Genuine Expedia guest review
"Paradise on Earth"
We were celebrating a milestone birthday along with our wedding anniversary, and we couldn’t have made a better choice. “Paradise on Earth” is the way I would describe the Grand Velas Riviera Maya. The staff had thought of everything – no detail was left unattended. Marco M. (our concierge) was most helpful, and Arturo and Aaron (at the Zen pool) made […] sure we wanted for nothing. Eduar, Jose, & Francisco at the SinLin restaurant made this birthday truly special, and Maribel (at the reception desk) ensured our transfer back to the airport was seamless. The accommodations were beautiful and elegant, but what makes Grand Velas so special is the people. We definitely plan to return, and when we do, we hope to see the employees we met there, as all of them helped make our trip truly memorable. Read moreGenuine Expedia guest review
Great service, great food selection, high quality restaurants, friendly staff, beach-side service, truly like royalty. Stayed on the Zen side, very quiet and peaceful. Rooms are big, super nice, very well kept. Would return in a heart beat! (Actually, this is my second time!)Genuine Expedia guest review
"Amazing Hotel,Spa and service but the beach..."
Beautiful,superb service,excellent food,Expensive but I would not mind to pay their price if can be at beach and enjoy it,unnafortunately the hotel is not at the best location. If you go to use the facilities and the Spa is the best !.If you are going in a honeymoon and you are going to stay a lot in the room is perfect. If you only use the pool is […] great too but if you are a beach person you cannnot enjoy it since is like a children beach. Read moreGenuine Expedia guest review
"Great vacation in Riviera Maya"
This resort was amazing. Well maintained, luxurios, great location and the staff was amazing. Food was good, but not great. Spa was amazing but very expensive.Genuine Expedia guest review
"Best Hotel in Riviera Maya"
We had an outstanding vacation at the Grand Velas. Top class restaurants, beautiful facilities and even better staff. Honestly, the perfect vacation. Every single detail has been cover by Grand Velas management. I had the opportunity to have dinner with my wife every night while mi kid was at the kids club (opens until 10:45pm and my son had a blast). […] Best 3 restaurants were: Piaf, Sen Lin and Cocina de Autor. The pool and the beach are both great!!! Read moreGenuine Expedia guest review
No words can describe how impressive my husband and I were. The place:Beautiful!!!Staff: so friendly & on top of every detail! Food: amazing!! If we could give stars, it will definitely be 6 stars!! I can't forget the babysitting service & kids club, I was so comfortable to leave my 16th month-old with the babysitter! We will definite coming back!: […] )) Read moreGenuine Expedia guest review
"Amazing food and service"
Service was nearly impeccable, food was incredible at all restaurants and buffets. We went during the third week in August, which was apparently a downtime so we basically had the entire place and beach to ourselves. I wouldn't recommend this hotel to people who are looking for a lively nightlife, at least Based on my experience this pas week, but it […] was a great relaxing vacation and was mostly married couples and families. Overall great place. Read moreGenuine Expedia guest review
"Visited for wedding, would've loved to stay longer"
We travelled for friends destination wedding and it was AWESOME. Booking online, I was weary of staying in "the jungle," (Zen), for fear that we would miss out...but it was BEAUTIFUL and the shuttles were constantly running. The ride is nothing, just a zip down the hotel property, kind of like an elevator ride and walking thru the lobby. We "splurged" […] for the room with "plunge pool," but since it didn't really show any sign of filtration or cleaning, we never got it. It was nice being on the water tho and feeding the fish/turtles. The room was the NICEST we've ever stayed in. Super comfy & huge. Shower was uh-mazing. They offer a comp bottle of tequila, but we never received it, nor did they ever re-stock our fridge. Had we stayed longer, we would've complained...but EVERYTHING else was spot on. Since we were only available to dine in a restaurant one evening (because of wedding festivities), we don't feel like we got to truly enjoy all the hotel has to offer. Def try to stay longer than a long wkd and enjoy the place. It is worth every penny. One night we hung out for karaoke. It was fun and bar staff was great, but it was SUPER hot and the ro needed some serious air circulation. It felt cooler outside than in the bar area. If you are considering a destination wedding location, this place is AWESOME. It's gorgeous from the entrance to the restrooms...everything is perfection! Read moreGenuine Expedia guest review
"Great hotel, outstanding staff"
Excellent, wonderful experience. Amazing pools! We will come back again.Genuine Expedia guest review
"Excellent Mexican service."
Lovely hotel, great staff. Great food. If you stay several days and feel that the menu in the specialty restaurants is a little too short, ask the chef for something different. We got that special treatment twice in Lucca.Genuine Expedia guest review
"Fabulous Vacation from start to finish"
We just got back 4 days ago with my family and my sister and her family. Love this place from our private transportation to and from the hotel, felt like royalty. Once we got to the entrance of the Grand Velas, it was like entering Jurrasic Park. So beautiful and green. it was breath taking and the animals you see along the way. We stayed at the Zen […] Suite, while my sister stayed at the Ambassador Suite. Loved the Zen Suite (our Suite 1103) with the plunge pool. The shuttle to take us to the pool and beach was not a problem at all. they ran every minute, 24 hours daily. the property is so huge. Our concierge Jesus helped us in so many ways. He even went out of his way to get my daughter the banana sun chips w/ chili. Our room was was always clean, fresh towels, and always made sure to turn down our bed at night with chocolate. Love the bike ride in the morning and being chaperoned with an employee on a quad, for the guest safety. Daniel, the activity coordinator always made it fun for us whether biking, volleyball and/or pool activities.. He even made us bracelets. Tayde, our pool server served us for 7 days and made sure we got our usual spot at the pool every morning and always coming around making sure if we needed anything. Loved the service. All the restaurants were phenomenal. Although gratuity was included in the all inclusive, but my family and my sister and her family tipped everyone because of the amazing serv Read moreGenuine Expedia guest review
"Worth the $$$"
Great Hotel, the staff really caters to their guests, loved the pool, hotel a few steps to the ocean, clean, it is worth what it costs,will return :)Genuine Expedia guest review
"Absolutely loved the resort..."
Everything was fantastic.. cant wait to return... definitely going to returnGenuine Expedia guest review
Good location and perfect service with all the staffGenuine Expedia guest review
Our first trip to Cancun.....AMAZING EXPERIENCE! The hotel is breath taking, along with the beautiful beach. The staff was beyond accommodating , and everyone was truly kind. They were some of the hardest working people I've come across. We tried every single restruant in the hotel and to rate them below 5 star would be a crime! Gourmet dining , along […] with beautifully decorated restruants. We never waited for a single thing EVER during our 7 day stay! Service was fit for a king ! We stayed in the Zen area and loved it! Shuttle service to the beach was never a problem. Shuttles run constantly all day/ night long! I had the pleasure to experience the SPA twice! To say this was a unique and amazing experience is an understatement ! The best massage/ water journey ever!!! If you complain about ANYTHING at this resort... You need to ask yourself HOW SPOILED ARE YOU??? We tipped everybody .. Even though I saw that most people didn't ...I feel they should be embarrassed , the staff works extremely hard and deserve every penny!!! If you are like me worried about Mexico, the crime etc.... TOTALLY UNFOUNDED!!!! Completely safe! Read moreGenuine Expedia guest review
"4th time visiting. 1st time disappointed."
Been to Grand Velas 3 times before, this time was not as good. This place has a beautiful setting, great service and food. From the beginning our experience was different. There were a lot more people at the resort than usual and the pool was really crowded, the service a little slower. Half way through our trip a group of 220 people who were sent on […] a free trip by their company arrived. That was the end of Grand Velas as we knew it. Lots of people partying like a spring break resort in Cancun. Grand Velas was where we went to relax and get away. That wasn't the case this time. Not typical to see this for a 5 star resort. Won't be going back any time soon! Read moreGenuine Expedia guest review
"Superb service and facilities"
Hotel service was just superb. Very attentive and responsive to your every whim. Honestly, much better than expected. Facilities were impeccable and luxurious. Stayed for six days with my wife and daughters 11 and 13 and they had a blast! Centric location allows for a variety of excursions, If not, plenty to do at the hotel and vicinity. Highly recommend […] for group, family or couple getaway. There are very limited activities at the beach and none at the pool. None of them are hotel driven. Beach concessionaire is limited in equipment, although everything is either new or very well maintained. Convinced we will return, probably with friends or family. Read moreGenuine Expedia guest review
"Relaxation & luxury"
The beach was beautiful and clean Food experiences were amazing. Great menus at all restaurants. We love the Asian as well as the tasting menu restaurants. Bistro with its beach setting was wonderful also Friendly staff and want to serve The resort has all the luxuries included - even naspresso coffee in the room! We loved it and will go backGenuine Expedia guest review
The overall layout of the hotel is quite impressive and aesthetically pleasing. This attention to detail, quality and service all are blended into a surreal expereince. The quality of the restaurants, the beauty and sizes of the pools and how each location within the hotel has something unique or special to everyone, makes grand velas the est all inclusive […] resorts my familyas been to. The only negatives are the limited nightlife, average beach and limited activites for children under 4. Despite these minor things, they do not affect the overall great experience you will have. And the spa is the best my wife and I have ever been to anywhere, a must do! Read moreGenuine Expedia guest review
This was our second trip to the resort. We love the comfortable well appointed rooms. They feel elegant from the rain shower and jacuzzi to the fancy soaps. The food is first rate. The grounds are exquisite. If you are travelling with children, there are things planned to keep them entertained and if you are vacationing to relax away from the kids, […] there is an adult only section that you can escape to. Read moreGenuine Expedia guest review
Excellent hotel, service, and food! Definitely going back!Genuine Hotels.com guest review
"Comments about the Grand Velas"
The Grand Velas is a beautiful place. The staff is excellent and are there at your elbow to help. We thought, though, that we had a beach side room, but we were in the Zen Village, at the end of a long row of rooms, and both my husband and I have mobility problems. The Zen Village is 3 quaters of a mile from the beach. Expedia did not accurately describe […] where we would be in the hotel complex. The shuttles to take you to the main area were plentiful, however, and we did not have to wait more than a few minutes for a shuttle to take us to the main complex, which was open to all guests. I would not say the food was excellent-it was okay, but not 4 or 5 star. Restaurant staff were excellent. My main trouble with the hotel was not the hotel's fault, but apparanty there are tides that required the beach swimming area to be "sandbagged off" so that swimming was confined to a very shallow area. We took the ferry to Cozumel and enjoyed the beaches there. Read moreGenuine Expedia guest review
This is one of the nicest hotels we have ever stayed at. The staff if friendly and accomodates your every need. Food is amazing at all restaurants as well as buffet restaurant Azul. Food pool side is great as well. Grounds are immaculate and staff is constantly cleaning. Very quiet atmosphere so if you're looking for a party hotel, this isn't it. Definitely […] the most upscale of hotels in the area. Nothing bad to say and not one complaint to mention. An incredible resort. Read moreGenuine Expedia guest review
Staff was great and treat you like royalty. It was such a great experience. All facilities are absolutely beautiful.Genuine Expedia guest review
"Loved the hotel.. The only downside the mosquitos."
All inclusive...Not really.. Lots of unforeseen extra charges I.e wi-fi, transportation and water sports. A lot of the staff did not understand or speak English..Genuine Expedia guest review
"Excellent if luxury is what you're after..."
We stayed here because some good friends of ours were getting married on the beach at the resort. It was actually very quiet - June apparently falls in the slow season in the Riviera Maya area, although there were a couple of B-list celebrities we kept running into at dinner and the karaoke bar. That was interesting. The resort itself was lovely. The […] rooms were beautiful, the grounds were very groomed and lush, the pools were gorgeous, and the food was great (we REALLY loved Cocina de Autor. Really.) The service was inconsistent, though. At times, it was overwhelmingly attentive while other times it was frustratingly nonchalant and almost inconsiderate. Getting around the resort was very easy. Regular shuttles ran a circuit through the grounds, but getting around outside the resort was expensive. All that being said, we didn't love staying here and will not return unless similar nuptial circumstances arise in the future. While luxurious and lovely, it's still incredibly expensive and needlessly extravagant for our tastes. It was hard to feel comfortable in a place like that in a country where minimum wage is roughly $6 USD a DAY, and frankly, the lavishness is wasted on us! Everything was huge and cavernous. Cabanas La Luna on the beach in Tulum was intimate and much more our pace. In all, if you want to get away to a really luxurious room with excellent food and you're not really looking to venture out much, this place is excellent. It just didn't suit us. Read moreGenuine Expedia guest review
My 2nd time there and was amazing !Genuine Hotels.com guest review
"best hotel in Cancun"
Hotel was super clean and provided best service. Food was also great. Absolutely recommend the hotel.Genuine Expedia guest review
The hotel was absolutely beautiful and the food was fantastic.Genuine Hotels.com guest review
"Service, view, pleasure..."
An excellent top hotel to be serve as you have expected always. Very good restaurants and chefs. Incredible spa, must be considered as one of the best in the world. Swimming pools are an experience of peace and pleasure. Whole experience is what you have expected always from a pleasure trip. Recommended highly and definitively will return as soon as […] possible. Read moreGenuine Expedia guest review
This hotel is absolutely beautiful! Everyone single one of the hotel employee are very polite and friendly! The pool is amazing as well as the rooms! I would recommend this hotel to everyone. We plan on visiting them again in the future!Genuine Expedia guest review
"Nice for relax and romance"
Nice facilities. Food is very good. The hotel was empty and still the staff had a handful in providing the 5 diamond service they publicize. Overall, it is great for relax and romance. If u want fun, go somewhere else. Very quiet at night and during the day, the activities staff at the beach are rude, unhelpful and not professional. The beach and pool […] concierges are great though . Read moreGenuine Expedia guest review
"Rode a lot of shuttles!"
We stayed in Zen suites. Very nice, but my wife and I spent a lot of time going back and forth to main restaurants, pools, beach, etc. There was no place to have breakfast by Zen, so...shuttle (or room service was very nice)!. Lovely hotel. I would try to stay at Grand Place next time (although more $$$). Food: Excellente!Genuine Expedia guest review
Our experience couldn't have been better. Everything was exceptional. Great place for kids as well as adults. I can't wait to return.Genuine Expedia guest review
Perfect!!! There are not other words to describe the service, amenities, and instalations this hotel has to offer.Genuine Expedia guest review
"Not quite all-inclusive"
At first, we were extremely impressed with the Grand Velas. The rooms were huge and beautiful. The staff acted like they really wanted to please, but after a couple days, we realized that this was all "talk". Although the trip is called "all-inclusive", unless you tip at every turn, the staff almost acts as if you do not exist.(The web site includes […] the fact that all gratuities are included). You could order something at noon at the pool, and at 2pm, the waiter does not have anything for you, nor does he know what you are talking about when you ask about your order. At every meal, snack, drink at the bar, they present you with a bill that they want you to sign, give your room number, and a tip. Although the property, rooms, and pools were beautiful, this experience took away the exclusiveness we thought we were paying for. Read moreGenuine Expedia guest review
".Great service and food"
Great resort in Riviera Maya with top notch service. Rooms were the most spacious I have encountered on my 8th Mexico visit, Culture of service was very high and the dining was of the highest quality.in beautiful restaurants. Seating around the beach and pool were plentiful so I did not have to put up with the competition other resorts face with guests […] taking all the seating by 7AM. Showing up at 9-9:30 was good enough to get a beach umbrella or pool umbrella. Guests were of a higher caliber so very few tattoos in muscle t-shirts nor middle aged heavy drinkers on their 5th frozen margaritta by 11AM wading in the pool. The pools were very good size and the grounds never felt crowded. The "Zen Suites" (nice name for 3/4 mile from beach) where I stayed required a 3 minute van ride to beach...further than I imagined. I thought I would hate this but adapted quickly, especially as they had thir own secluded pools which my family gravitated to in later afternoons for wind down. Wonderful gyms (2).The restaurants were extraordinary and I was able to make reservations for all nights when I arrived, elimanating having to wait each night. This was the nicest resort I have encountered in Mexico Read moreGenuine Expedia guest review
Increíble. ... very happy great Food great sevice great everything ... wish i could stay longer. Planning on coming back soonGenuine Hotels.com guest review
"THINGS YOU WILL WANT TO KNOW"
BEACH: Sand area is great. It is NOT an ocean area where you can swim. Water shoes are a must. If you are going for the beach and to swim/ snorkel... go somewhere else. POOL: Lovely. Though very rude guests pay the staff to reserve certain lounge chairs for them beginning early in the morning and then do not show up until 2:00. HOTEL: Lovely. Well kept. STAFF: […] Most are professional and friendly. If you are an American you will notice that preferential treatment is given to Mexican guests. RESTAURANTS: (the ones we visited) On a scale of 1 to 5. Azul 3, Frida 5, Sen Lin 4, Lucca 4 The staff of the hotel does their best. Unfortunately, their guests are rude and demanding. They would be better off making this hotel not all inclusive. If would keep undesirable guests from going. Read moreGenuine Expedia guest review
There are no words to describe our stay at Gran Velas. Not only is the resort a 5 star experience but the staff is amazing as well. The measure of a good resort is not only when things go well but when problems arise. The guests next to us decided to smoke at 3:00 am and make noise... With a single call the night staff took care of the problem. The […] next day the manager apologized and our remaining time at Gran Velas was a dream. From the time you check in to check out you are pampered, the food is first class, the beach is pristine. This was our second stay at gran velas and for sure it wont be the last Read moreGenuine Expedia guest review
"jungle and carribean meet"
We stayed in the jungle portion or Zen section of the hotel - it was very quiet and relaxing. The main ambassador infinity pool and beach front was very inviting, clean and enjoyable. The location of the hotel was an easy 45 min to tulum mayan ruins, nearby adventure parks and cancun centre. The resort restaurants were filled with helpful wait staff, […] lovely decor and inventive offering in asian, french and mexican cuisines ( good food but not great overall). We really enjoyed the spa with the water therapy and professional staff. Clearly, the spa was one of the unique highlights of this property. Read moreGenuine Expedia guest review
"Best dinner dining experience at all inclusive!"
Although the weather was terrible, the facility was very nice. Service for breakfast and lunch were just ok, but the dinners were totally amazing.Genuine Expedia guest review
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