"Nice for relax and romance"
Nice facilities. Food is very good. The hotel was empty and still the staff had a handful in providing the 5 diamond service they publicize. Overall, it is great for relax and romance. If u want fun, go somewhere else. Very quiet at night and during the day, the activities staff at the beach are rude, unhelpful and not professional. The beach and pool […] concierges are great though . Read moreGenuine Expedia guest review
"Rode a lot of shuttles!"
We stayed in Zen suites. Very nice, but my wife and I spent a lot of time going back and forth to main restaurants, pools, beach, etc. There was no place to have breakfast by Zen, so...shuttle (or room service was very nice)!. Lovely hotel. I would try to stay at Grand Place next time (although more $$$). Food: Excellente!Genuine Expedia guest review
Our experience couldn't have been better. Everything was exceptional. Great place for kids as well as adults. I can't wait to return.Genuine Expedia guest review
Perfect!!! There are not other words to describe the service, amenities, and instalations this hotel has to offer.Genuine Expedia guest review
"Not quite all-inclusive"
At first, we were extremely impressed with the Grand Velas. The rooms were huge and beautiful. The staff acted like they really wanted to please, but after a couple days, we realized that this was all "talk". Although the trip is called "all-inclusive", unless you tip at every turn, the staff almost acts as if you do not exist.(The web site includes […] the fact that all gratuities are included). You could order something at noon at the pool, and at 2pm, the waiter does not have anything for you, nor does he know what you are talking about when you ask about your order. At every meal, snack, drink at the bar, they present you with a bill that they want you to sign, give your room number, and a tip. Although the property, rooms, and pools were beautiful, this experience took away the exclusiveness we thought we were paying for. Read moreGenuine Expedia guest review
".Great service and food"
Great resort in Riviera Maya with top notch service. Rooms were the most spacious I have encountered on my 8th Mexico visit, Culture of service was very high and the dining was of the highest quality.in beautiful restaurants. Seating around the beach and pool were plentiful so I did not have to put up with the competition other resorts face with guests […] taking all the seating by 7AM. Showing up at 9-9:30 was good enough to get a beach umbrella or pool umbrella. Guests were of a higher caliber so very few tattoos in muscle t-shirts nor middle aged heavy drinkers on their 5th frozen margaritta by 11AM wading in the pool. The pools were very good size and the grounds never felt crowded. The "Zen Suites" (nice name for 3/4 mile from beach) where I stayed required a 3 minute van ride to beach...further than I imagined. I thought I would hate this but adapted quickly, especially as they had thir own secluded pools which my family gravitated to in later afternoons for wind down. Wonderful gyms (2).The restaurants were extraordinary and I was able to make reservations for all nights when I arrived, elimanating having to wait each night. This was the nicest resort I have encountered in Mexico Read moreGenuine Expedia guest review
Increíble. ... very happy great Food great sevice great everything ... wish i could stay longer. Planning on coming back soonGenuine Hotels.com guest review
"THINGS YOU WILL WANT TO KNOW"
BEACH: Sand area is great. It is NOT an ocean area where you can swim. Water shoes are a must. If you are going for the beach and to swim/ snorkel... go somewhere else. POOL: Lovely. Though very rude guests pay the staff to reserve certain lounge chairs for them beginning early in the morning and then do not show up until 2:00. HOTEL: Lovely. Well kept. STAFF: […] Most are professional and friendly. If you are an American you will notice that preferential treatment is given to Mexican guests. RESTAURANTS: (the ones we visited) On a scale of 1 to 5. Azul 3, Frida 5, Sen Lin 4, Lucca 4 The staff of the hotel does their best. Unfortunately, their guests are rude and demanding. They would be better off making this hotel not all inclusive. If would keep undesirable guests from going. Read moreGenuine Expedia guest review
There are no words to describe our stay at Gran Velas. Not only is the resort a 5 star experience but the staff is amazing as well. The measure of a good resort is not only when things go well but when problems arise. The guests next to us decided to smoke at 3:00 am and make noise... With a single call the night staff took care of the problem. The […] next day the manager apologized and our remaining time at Gran Velas was a dream. From the time you check in to check out you are pampered, the food is first class, the beach is pristine. This was our second stay at gran velas and for sure it wont be the last Read moreGenuine Expedia guest review
"jungle and carribean meet"
We stayed in the jungle portion or Zen section of the hotel - it was very quiet and relaxing. The main ambassador infinity pool and beach front was very inviting, clean and enjoyable. The location of the hotel was an easy 45 min to tulum mayan ruins, nearby adventure parks and cancun centre. The resort restaurants were filled with helpful wait staff, […] lovely decor and inventive offering in asian, french and mexican cuisines ( good food but not great overall). We really enjoyed the spa with the water therapy and professional staff. Clearly, the spa was one of the unique highlights of this property. Read moreGenuine Expedia guest review
"Best dinner dining experience at all inclusive!"
Although the weather was terrible, the facility was very nice. Service for breakfast and lunch were just ok, but the dinners were totally amazing.Genuine Expedia guest review
We have been to Playa several times, and the Grand Velas is the nicest place we have stayed. It is a beautiful resort and the staff truly strives to make your vacation as perfect as it can be. The resort is all inclusive, so it is great for families! We could not believe the quality of food in each and every restaurant. From room service to The Piaf, […] the meals were fantastic. We were traveling with our teenagers and were not able to get suites in the Grand Class, which is kids 12 and older, or in the Ambassador. We stayed in the Zen tower. It was 1/2 mile from the beach but it was fine. There are vans that pick up every 5 minutes and we never waited longer than 5 or 6 minutes. It is important to know that all males have to wear long pants and collared shirts to every restaurant at night. We thought it was a classy move by the resort. Who really wants to see men(or boys for that matter) in sleeveless t-shirts and flip flops? My whole family had a fantastic time at the Grand Velas and we would (will) definitely return. Read moreGenuine Expedia guest review
"Great relaxing vacation"
We had a wonderful time at Grand Velas. The food was delicious, and the staff went out of their way to get us whatever we needed. We loved Piaf the best, but all the restaurants were great. The spa was fabulous, one of the best I've ever been to. Would love to come back. No complaints at all.Genuine Expedia guest review
We went here on our honeymoon and it was an incredible experience. Everything from the rooms, food, service, and ambience was superb. I would recommend making reservations at the nightly restaurants and taking a visit to the spa.Genuine Expedia guest review
"Wonderful time again!"
My fourth visit to the Grand Velas with my wife and delightful as always. If I had one complaint it would be that the bar service by the Grand Pool was a little slow this trip. On more than one occasion I found myself waiting 5 minutes or more for a drink. The problem seem to stem from the fact that only one bartender was trying to support the teem […] of servers and guests. Read moreGenuine Expedia guest review
The hotel is beautiful, the trip was unforgettable. Great and good restaurants.Genuine Expedia guest review
"Just not worth the price"
Considering this was a five star hotel, there were a number of problems we had, particularly in our room at the Zen Grand Suites. The toilet was constantly broken and needed someone to repair it daily (low flow toilets), broken telephone that needed repair, daily difficulty with the TV remote - unbearable task of trying to change channels and increase […] or lower sound volume was annoying. We also didn't appreciate the fact that the internet was $16 a day or $79 per week PER DEVICE This hotel, at this level and price, should include the internet gratis. We also didn't realize that this was a "down" time of year (slow season), so despite being in Zen (and we would recommend anyone considering this hotel to stay at Ambassador or Grand Class in order to be right at the beach, not 3/4 mile down the road) there was no breakfast service at Chaka the nearby restaurant, so we also had to ride the shuttle for breakfast each day. Really wearing after a while. Read moreGenuine Expedia guest review
"AMBASSADOR ROOMS ONLY, FORGET THE JUNGLE!"
Unbelievable Experience!!!! all the restaurant are absolutely incredible!!!! THE FRENCH RESTAURANT WAS THE BEST PLACE I EVER EXPERIENCED BEFORE!!! THIS PLACE IS HEAVEN!!!!!!Genuine Expedia guest review
"Met our expectations!"
We had a very good time at Grand Velas. We booked a Grand Class with the balcony pool. The room was very nice and the rooms on the 4th floor have wonderful high ceilings. We did not use the balcony pool as it was very cold and mainly for looks in my opinion. Housekeeping was consistent and overall the room was large and very comfortable with a huge […] jacuzzi bath tub and high end finishes. The staff was very friendly and accommodating although we didn't see too much from the room butler. I'm sure if we needed her we would have been able to contact her. We just didn't try. The beach is much nicer and wider compared to the ultra expensive resorts at Mayakoba and the food here is absolutely amazing even if it wasn't an all inclusive. The mixed drinks were not very good and pool service was not great but the pool itself was beautiful and there were plenty of available chairs. I would tip them well upfront! It was kind of unique that the tipping did not seem to be as we appreciated as we would have expected even though gratuity is included. I gave the waiters at least $20 at every meal and never once did they seem appreciative. We also noticed the restaurant waiter service diminished significantly when the restaurants were busy. The spa is the most amazing we have ever experienced and it was by far the best part of trip, especially since it rained for 4 out of the 5 days we were there. It is a must do! All in all it was a wonderful trip with some polish needed. Read moreGenuine Expedia guest review
"Great luxury hotel"
I have stayed in a few hotels in the Cancun area and this hotel was the best I have experienced by far! The staff, the accomodations and the property was amazing. We stayed on the jungle side of the resort which was called the Zen tower that completely describes how peaceful it truly was to stay in. I was somewhat surprised of how many children were […] at this resort during Christmas this was a bit of a problem at dinner so after the first day we realized that we needed to book dinner at one of the two all adult restaurants which were fabulous. The spa was also a great experence! I would definitely go back and they do have an all adult beach and pool section for those of us who do not want to experence others peoples children screaming while trying to relax or have a quite dinner. Read moreGenuine Expedia guest review
Should have one restaurant that made taco's and burritos to order, hide the kitchen for the Italian restaurant , it looks like it was set up like Azul.... That would help with the feelGenuine Expedia guest review
"Well worth it..."
It was a terrific hotel with EXCELLENT customer service from the entire staff. Our stay met or exceeded our expectations with the exception of the following minor drawbacks... 1) The hot water in our room sometimes varied in temperature. While it was never "cold", a few times we had the faucet turned all the way to "hot" and still needed more. 2) […] The plunge pool on our balcony had surface debris during our entire stay. We never needed or wanted to use it, but it would have been nice to have the housekeeping clean the debris from the surface. In all fairness though, it was fairly windy during our time there so it was easy to have debris fly into the pool. 3) For an all-inclusive, there should have been more alcohol provided in the room mini bar. There was a small bottle of 1 red wine, 1 white wine, 1 bottle of tequila, 2 Tecate beers, and 2 Heineken beers. Anything outside of this needed to be ordered on a "per glass" basis which would be delivered to your room. We did have great concierge service though and when we asked to have a bottle of champagne delivered to the room they did so on a few occasions (even though it was against "policy" to do so). I rated our experience a 5 because I felt that the hotel did deserve this rating. The above mentioned points do indicate a need for improvement, but none of them would make me give the hotel a lesser rating. The friendliness, attentiveness, and hospitality of the staff more than made up for its shortcomings. Read moreGenuine Expedia guest review
Amazing Hotel - Amazing Food, Amazing Staff, Excellent Rooms, Excellent Spa - Beautiful!!Genuine Expedia guest review
"even better second time around"
This is not you typical all inclusive. We were so blown away last year when we went there in Dec, we just went back for a second time. Know this I have traveled all over the world, have never liked a place so much I went back a year later. We have 20 month old twins, so we were there with them at 10 months and .20 months. You will not find a better […] place to go with little ones. The Kids pool is gigantic, about 1.5 ft deep and best of all warm. Restaurants are superb, sylish, and we used Carolina for babysitting 3 nights when we were there, and could not have been happier with her. We love Grand Velas so much we are considering their sister property in PV. Highly recommneded. Read moreGenuine Expedia guest review
"Beautiful resort, Baby friendly enough"
As others have reviewed, this is a gorgeous resort--a stunning beach with turquoise water and white sand, great restaurants with lots of variety and delicious preparations, luxurious spa, and lovely and helpful staff. We stayed in Zen--a little out of the way but quiet (just as we wanted) and surrounded by lush greenery. The pool there IMO is even nicer […] than the main pool. It was easy and never more than a few minutes wait (if even) to get a shuttle to the main section. We travelled with our 7 month old and we were not sure what to expect in term of baby accommodations--while Grand Velas is family friendly, it's not exactly geared for babies. Having said that, we managed around some minor issues (highchairs are not that sturdy nor have straps and the crib provided was a little old-school). When we plan to visit again (we've already decided, it was that great of a vacation!) we can tote a portable seat and a pack and play. Our son had a great time crawling about in the soft sand and splashing in the pool. The restaurant staff were really nice to him and even brought him a toy when he started to fuss. The buffet breakfasts and lunches were great, and there were lots of options that we could feed our son. We even used the Kids Club which is aimed at kids 5yrs and up; as it wasn't busy, we were able to play with him there in the space...and the Fernanda was super nice and interactive with him. This was the perfect prescription for a bit of luxury for these new parents! Read moreGenuine Expedia guest review
We picked the highest rated hotel we could find so this review is not what we expected to make. The worst thing was the food. The only place even half way good was the Asian restaurant and the Azul buffet. The one night we ate dinner at the Azul which is not a buffet at night, my wife got sick. They tell you that a shuttle runs every few minutes to […] go between hotel sections but we had to wait for 20 minutes one night in the dark with the mosquitos. There were a few other times that we had to wait around 5 minutes or so. We made restaurant reservations with our conceiaire and she neglected to make them. You can only expect exceptional service if you tip everyone all the time, even though it is all-inclusive. There are no activities there at all which isn't good since the hotel is so secluded. Very boring unless you like just hanging around the pools. It cost $150 for the hotel to pick me and my wife up from the airport and return us. Then my credit card statement showed where they charged a few dollars more for a foreign transaction fee. Ridiculous! There were other times that the service was lacking which was very annoying, considering the cost and rating of the hotel. Having said all this, the hotel itself is magnificent. It has all the ammenties you could want and the rooms are beautiful as is the hotel grounds. The bottom line is that we left feeling very disappointed in the food, service, and lack of activities. Read moreGenuine Expedia guest review
"Great hotel for a family trip"
Great Place for a family trip in the Riviera Maya.Genuine Expedia guest review
"Great hotel but lacking entertainment!"
The few things that I felt the hotel was lacking was the adult side pool bar shut down every night at 6:00pm. Why 6:00pm? Why not 10:00pm at least? You pretty much had to get dressed up to go to the restaurants or the 24 hour restaurant where you could where shorts to get any drinks. Also the room fridge only had beer and wine no liquor. I have stayed […] at other hotels where they give you large bottles of different type. Entertainment was also lacking, no music/dancing/shows/movies. That part was really boring considering other hotels that we stayed at in Mexico that did offer all of that and was much cheaper to stay at. The restaurants were definitely the highlight of our stay. Awesome food! Read moreGenuine Expedia guest review
"Great Resort w/ Great Service!!!!"
What a beautiful hotel with such great people around it to help make your vacation superb. I hope you are lucky enough to have Armando help you poolside, he really is an attentive & happy guy! I am not crazy about the beaches in this Cancun/Riviera Maya area, but this hotel is so good, it doesn't even matter. We would go back. The pool is amazing and […] the spa is the best!!! Oh, and the resteraunts...yum! Read moreGenuine Expedia guest review
"Like staying in Paradise"
Unbelievable service,quality food and snacks,beautiful surroundings....you won"t want to leave!Genuine Expedia guest review
"Truly fantastic vacation"
The hotel was everything we expected and more. Having multiple choices for dinner, all with great service and quality made for a memorable experience.Genuine Expedia guest review
"Excellenct hotel in Riviera Maya."
Every hotel staff are so kind and their service is excellent. they call us by last name,and they remember what drink we ordered before. Allincrusive is so nice, no need to pay anything. I will use this hotel again.Genuine Expedia guest review
"Grand Velas the best hotel"
BEAUTIFUL HOTEL ,excelent gourmet food, room service,all on time,good transportation service,nice service and sport activities on the beach and very nice people help you any time.Genuine Expedia guest review
"Best vaca ever!"
Most awesome place ever! Food was AMAZING! Service was one of a kind!Genuine Expedia guest review
"Heaven On Earth"
Go to this property for exceptional food, surroundings and accommodations...customer service is excellent but sometimes hit or miss but never poor.The spa is exquisite like none other a must experience. It is a large property but there are many places to go and you don't feel like you are just a number. It is an all inclusive, but the quality of food […] and drinks are just as good as staying at some of the other Five Star Five Diamond award winning boutique hotels. I love going to this place with my family and by myself and definitely romantic and private enough for couples. Some of the fine restaurants don't allow kids (nice) and there is an adult only part of the hotel and pool area (very nice). I have been here three times and will keep coming back (it takes a lot for me to return to a property) Some of my other favorites in the area are: Maroma Resort and Spa (orient express award winning boutique property), The Tides (part of Viceroy Hotels), Esencia Hotel in Playa... Read moreGenuine Expedia guest review
"Amazing hotel and service...truly 5 stars!"
WONDERFUL HOTEL! We stayed here for the first part of our honeymoon and could not have been happier. We stayed in the Grand Class tower which was gorgeous (and 18 and over so very peaceful :))...our room overlooked the ocean and the plunge pool was great. The room was super luxurious and very comfortable. The hotel even had champagne and chocolate strawberries […] waiting for us. The restaurants were amazing as well...truly 5 star dining. Make sure to not miss Frida and Piaf...delicious! The value of this hotel for the price was well, well worth it. The staff would cater to our ever need and made us feel like VIPs every, single day. We can't wait to go back! Read moreGenuine Expedia guest review
"I'm a snob, and was impressed."
My wife and I have recently stayed at Capella Pedregal in Cabo, and Four Seasons in Punta Mita. We stayed in a Grand Class room on the 4th floor, and this is the nicest room and accomodations of the three. This is the best beach we have seen South of Cancun, way better than Fairmont, Rosewood, etc. Service is on par with the others, which is outstanding. […] The Spa is by far the best that we have ever visited. The food is very, very impressive for an all-inclusive resort, but is not for everyone. I almost didn't choose this resort because we avoid all-inclusives like the plague, but decided to give it a try after reading the favorable reviews. In my opinion, they push the limits of gourmet a bit too far, perhaps even for "foodies." However the chefs are very good, and the kitchen is well trained in exquisite presentation, although sometimes a bit over-the-top. Restaurant decor and lighting was very impressive, although they are too large and spread out. AR-111 light fixtures used almost exclusively with the exception of the "Italian" restaurant which was poorly lit. Overall, the property is magnificent, the rooms, bedding, service, food, pool, and beach are all magnificent. My wife and I are snobs, so it should tell you something that my biggest criticism is the lighting in the Italian restaurant, although the Italian menu was my favorite overall #don't miss the Lobster Risotto.# Also I think they should run something besides mini-vans to shuttle between the buildings. Read moreGenuine Expedia guest review
"More than we expected!"
This was our first stay at the Grand Velas-Maya Riviera and it was MORE than we expected. I can't say enough about the level of service we received. We felt as if everyone truly wanted to serve and make our stay the best it could be! There were plenty of beach chairs, towels and staff to help with any need we had. The restaurant staff was outstanding […] as well as the food. Our family had everything we could possibly need-All Inclusive! Improve: Clarity on Spa Credit and communication that pants are required for men in the restaurants. Read moreGenuine Expedia guest review
"Couples looking for an adult getaway."
We are a 54 yr old couple. We wanted celebrate our 30th anniversary someplace special. We had never been to an all inclusive and wanted to be away from kids.We stayed in the Grand Class section which for adults or families with children 12 and older. Oceanfront room, marbled bathroom with a huge walk in shower, two person jacuzzi, 1200 sq ft room, balcony […] with lounge and plunge pool. Expensive, but worth it. The Grand class section also has an adult lounge area with pool and swim up bar. The resort is huge so staying in the adult area limits you very well from families so you can have peace and quiet. The beach section in front of the Grand Class is adult only too. Although grand Class experience does allow children 12 and over I rarely saw any. Mostly couples 30 on up. The food is wonderful. I don't think you can go wrong but I will say we loved Piaf which is French style. The room is dark, live music and is adult only. We ate there 4 out of 7 nights. In fact the head chef came to talk to us on our last night. I can not say enough about the staff. Over the top classy, friendly and just wan to make your stay special. You will feel special at the Grand Velas. The beach is beautiful and the water warm. It is a little rocky in the water but a pair of water shoes will take care of that. Although all inclusive we tipped the beach staff. We also made an effort to learn the language as I feel that was appreciated. Read moreGenuine Expedia guest review
"Ended up ok"
The only disappointment was that our out side pool area had bird poop on it and there were ants in our room. The ants tore me up :( Other than that, the services was great and we had a wonderful time :)Genuine Expedia guest review
"Can't wait to return"
We usually like to try different hotels, but next trip to Mexico we will be returning to the Grand Velas. There is no need to improve on perfection.Genuine Expedia guest review
"A wonderful experience"
I usually do not like recommending an hotel, as we all have a different taste; however in the case of the Grand Velas, there is nothing not to like and praise. Even better, we experienced a little difficulty with a waiter, which was immediately addressed and solved by the management in a very elegant wayGenuine Expedia guest review
Everything was outstanding. The beach is beautiful and extremely clean. We walked the beach in both directions beyond the hotel and there was seaweed everywhere. There was no seaweed at all on the beach at Grand Velas due to the rock barrier out in the ocean. The food was also wonderful. We will definitely be coming back.Genuine Expedia guest review
"The best luxury vacation we have had."
Our stay included a beautiful room with a great view of the ocean, great food at every restaurant, and a relaxing message at the spa. Combine this with the helpful, attentive, friendly staff and you have everything we wanted from an all inclusive luxury resort. We will be going back.Genuine Expedia guest review
"Best resort ever!"
Best resort ever, 5 star restaurants and many of them. Staff cater to every need, I even had a personal butler service! Beach fantastic, not to mention the various heated and unheated pools. I definitely will return to this hotel! 5 stars all the way!Genuine Expedia guest review
"Worth every penny!!!!!!"
I was completely satisfied and blown away with our stay there. Service, food, cleanliness, beach etc. If you are a foody this is the place to stay!!!!!Genuine Expedia guest review
"Fabulos resort !"
Everything exceeded our expectations. From the first welcome until the last goodbye the staff was more than nice, we felt pampered like never before and we have stayed in other 5 star resorts, but nothing compares to Grand Velas. The gourmet food was excelent, the pools are so nice, especially the one in the area of the ZEN suites. The beach is very […] well kept with choice of cabanas or umbrellas and chairs. The staff was always present on the beach to serve us with drinks and food. The suite was so spacious with a nice jacuzzi and a superbly furnished balcony. My husband and I had a perfect honymon here and we'll be back for sure. Read moreGenuine Expedia guest review
"Great estay even with a broken leg"
We had a great stay, my wife (76 yo) fell down and broke her leg during the first day and spend almost all the trip in a wheal chair... The staff did there best to help us having a great time. Don't miss the spanish Restaurant, and the Swimming polo in the forest.Genuine Expedia guest review
Amazing place! The hotel was beautiful and contemporary. My 2 year old loved the kiddy pool, my husband loved the food and I LOVED the spa (other worldly). Very happy customer:-))Genuine Expedia guest review
"Great experience, it exceeded our expectations."
Great vacation experience, it really exceeded our expectations!!!Genuine Expedia guest review
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