Great customer service!!!Genuine Hotels.com guest review
THE HOTEL IS GOOD, CLOSE TO THE BUSINESS AREA AND CONFORTABLEGenuine Hotels.com guest review
"Convenient and nice place to stay"
I stayed there while in business trip and had a great experience. The service is great, I reached in the morning, 8am and I could take my room (it's not always the case, just because it was ready). Personnel speaks English, comfort of the room is GOOD! I had a room on 1st floor with a little patio with a table and 2 chairs so I could enjoy the beautiful […] weather - I got lucky I guess but at night you can hear the kitchen personnel having a drink at the end of their service, I just called the front desk and 10 sec after I didn't hear a noise! They have a nice pool with long chair and seem to have a nice spa as well. Breakfast was pretty decent! You have one of the biggest shopping center very close by, 5 min away walking distance, the neighborhood is safe, I was walking at night by myself, no issue nor feeling of not being safe. I highly recommend this hotel! Would stay there again! Read moreGenuine Hotels.com guest review
"Excellent location but accurately found via GPS!"
Excellent location but it took us nearly an hour to find this place coming in from Argentina and with a GPS. Had to ask several stores where it was. Front desk on check-in in the early evening was just EXCELLENT. Made several calls for us when the recepient would most likely have spoken Spanish (rather than the primarily English speakers we are). Just […] a charming and helpful man. Volunteered to find a car and driver for us the next day if our original did not work out. Very helpful about the wi-fi. Breakfast was also excellent--lots of choices and pleasing surroundings. Room was roomy, bed comfortable, towels were huge. Read moreGenuine Expedia guest review
"No heater in the room...freezing!!!"
Price was ok, across the highway is the costanera mal but you have to walk in the dark and no walkways to cross so watch out for fast cars...hotel is small but ok, worst part is that room had no heater and it was only 8 degress, it was freezing even with double blankets...i will not stay again...Genuine Hotels.com guest review
"great option with a few cons"
I travel often to Santiago for business, and usually stay at hotels in El Golf. This Best Western option was a last minute decision that worked out great. The newest wing of the hotel is quite modern and rooms are very comfortable, breakfast are nice and restaurant overall is quite good. The location is walking distance to El Golf area but a longer […] walk than usual for me. My main gripe is the noise coming from the highway for rooms facing East, they really should have gone for noise-proof windows. I would stay again here but would ask for a room away from the highway side. Read moreGenuine Hotels.com guest review
"business trip to the Santiago area"
Outside the city center so only by taxi you can go out to dine. No taxi stand so waiting 10 min Easy when by own or rental car as it is close the highways. But the driving instruction to get there must be more clear on their site!! When you have no plans for social live at night, just a good, clean, friendly, easy to reach hotel with a (too) simple […] restaurant, this is a very good place! Read moreGenuine Expedia guest review
Excellent location for Provedencia malls and restaurants, just a short walk over the river. Hotel has a tour car that can be be booked for airport connections at an additional charge. Hotel staff are very helpful and speak English if required.Genuine Hotels.com guest review
Checked in early with colleagues, only one room available, told it would be 20-30 minutes, ended up 2 hour wait. Wouldn't mind if given realistic time. Local dogs howling at night are a real nuisance. Found room garbage stored in bags under bed from one day to next. Got some food poisoning from restaurant one night. Know it was there because otherwise […] was eating pretty much same as colleagues. Insufficient staff. On check out had a plane to catch, ordered a taxi, was going to be a few minutes, after 45 mins no show self and colleague had to walk into town to try and grab a taxi, was last one to check in to flight. Read moreGenuine Expedia guest review
"Place was OK"
Staff was pleasant, rom was fine - would stay there againGenuine Hotels.com guest review
"Melhor da viagem foi o HOTEL"
Em poucas palavras "MARAVILHOSA"Genuine Hotels.com guest review
"Recomendo com certeza"
Fomos muito bem atendidos, principalmente pelo Paul e pelo Alvaro, muito gentis e nos auxiliaram com dicas de turismo e reservas de passeios. Ótimo café da manha. Limpeza do hotel e do quarto, impecável. Localização excelente, em frente ao Shopping Costanera Norte, local seguro. Com certeza voltarei a me hospedar neste hotelGenuine Hotels.com guest review
"hotel muy bien ubicado"
sin problema alguno. El desayuno me gusta mucho, surtido de frutas, panes, quesos y unos muy buenos postres y galletasGenuine Hotels.com guest review
Buena atención y buena presentaciónGenuine Hotels.com guest review
Excelente ubicación y servicio, justo lo que uno necesita en viaje de negocios. Muy recomendable.Genuine Hotels.com guest review
"EXCELENTE HOTEL SIEMPRE VOY A ESTE HOTEL"
un hotel comodo para negocios, frente al centro comercial costanera. Hotel elegante, tranquilo y excelente diseño y comodidad. Siempre me quedo en este hotelGenuine Hotels.com guest review
"Servicio al cliente Espectacular!!!!!"
La gente que trabaja en este hotel son los mejores! Me tratan como soy la unica huesped. Solo quedo en este hotel cuando viajo a Santiago!!! Regresare pronto :) Muchas gracias!!! Jeannette Sweatt :)Genuine Hotels.com guest review
Bom atendimento,limpeza excelente,òtima comodidade e localização muito boa próxima do mall e metrô,voltaria com prazer para esse hotel.Genuine Hotels.com guest review
O hotel e bom mas eles tem dois tipos de quartos. Os quartos das fotos sao muito bons mas claro que eles colocan voce no quarto mais simples, que nao e ruim mas nem se compara ao outro! Tivemos que pedir apos o check in para trocarmos de quarto e eles foram bem legais e nos deram um auper quarto.Genuine Hotels.com guest review
Pessoal atencioso, café da manhã muito bom e internet rápida. Quarto confortável e bem decorado. Hotel bem localizado, próximo ao Costanera Center mall. Nas proximidades existem também diversos restaurantes. Voltaria tranquilamente a me hospedar nesse hotel.Genuine Hotels.com guest review
Localização perfeita, tratamento ótimo, acomodações ótimas, estação de metro perto, café da manha otimo. Recomendo a todos este hotel.Genuine Hotels.com guest review
"VALE LA PENA"
Esta bien ubicado, es sencillo y todo el personal es muy amable. Es una excelente opcion para negocios pero no lo creo para familia.Genuine Hotels.com guest review
"Excelente opcion a tarifa conveniente"
El Hotel esta muy bien cuidado y super limpio. Bien ubicado en Providencia y el personal super amable!!Genuine Hotels.com guest review
"Pode reservar sem medo!"
Hotel novo, compacto, prático, limpo, aconchegante. Decoração sóbria e elegante. Boas amenities. Bom café da manhã. Bom atendimento. Basta atravessar a avenida para chegar ao belo Costanera Shopping. Altamente recomendável.Genuine Hotels.com guest review
"Excelente localização e cama confortável"
O hotel é relativamente novo, mas ainda assim é bem charmoso. É um hotel pequeno (4 andares), mas com equipe sempre atenciosa e cordial no atendimento, disposta a fazer com que sua estadia seja muito agradável. Fica próximo (3 quadras) de um shopping center (Costanera Center) e do metro (estação Tobalaba, 4 quadras). O café da manhã é bom, mas realmente […] com poucas frutas (característica do chile). Recomendo os legumes cozidos pela manhã. São saborosos e acompanham bem os ovos mexidos. Também recomendo a torta de framboesa (no dia que tiver, pois não tem todos os dias) O jantar é muito bom também. Recomendo a sopa de abóbora (sopa de zapallo) do cardápio se quiser uma refeição leve. O aeroporto fica um pouco distante, logo, planeje pelo menos 1/2 hora de deslocamento até ele (de táxi). O taxi (na época) até o aeroporto custa 20 mil pesos chilenos (tarifa fixa) em espécie. O hotel oferece a possibilidade da inclusão do taxi no check-out mas para isso há o encargo de +10% sobre este valor, (totalizando 22 mil pesos se pagar no check-out). Mas, em contrapartida, incluindo o taxi no check-out, pode-se pagar tudo com cartão de crédito. A suíte júnior possuía uma cama bem confortável e com muitos travesseiros (4 grandes e mais 2 almofadas) e um ótimo edredon. Ainda assim, se estiver com frio, o quarto tem aquecedor mas é do tipo manual e fica na ante-sala. Read moreGenuine Hotels.com guest review
"Hotel nuevo muy comodo!"
La habitación es muy comoda, frigobar completo y baño muy amplio. El desayuno estuvo bien, pero podría ser genial.Genuine Hotels.com guest review
Ótima localização, e funcionários super atenciosos e dispostos a ajudar em tudo!! Recomendo e voltaria com certeza..Genuine Hotels.com guest review
"Perfeito para curtas estadias"
Me hospedei no BW em agosto, foi uma otima hospedagem, quarto um pouco apertado mas suficiente. Banheiro poderia ser maior. Mas em geral muito bom, muito bem localizado!Genuine Hotels.com guest review
Muy buen hotelGenuine Hotels.com guest review
"MUY BUENA ATENCION"
TODO PERFECTOGenuine Hotels.com guest review
Havíamos lido outras avaliações e por isso decidimos por este hotel. As avaliações estavam corretas, o hotel é ótimo! O único defeito é o colchão, por ser um pouco mole; como ficamos muitos dias, com o tempo foi dando uma leve dor nas costas. Fora isso, tudo perfeito!Genuine Hotels.com guest review
"parfait pour le travail"
très agréableGenuine Hotels.com guest review
"Very cosy, well-equipped and central hotel"
03/16/15 Lina S Basingstoke, United Kingdom
It's a relatively small hotel compared to other business hotels. It is, however, cosy and well-equipped. Quite central as well - this is not always good, of course, due to the traffic. Breakfast area looks small but breakfast is very nice and has a good variety. I read some bad reviews about the rooms. I must say that my room is on the right hand side as you look at reception and is very modern and comfy. The bed, in particular, is very very nice. However, no view at all (my room was on the 2nd floor looking over the back). It doesn't bother me but there was limited natural light. Rooms facilities are good and staff are very helpful. I must say though that their English is not great. If you wish to order room service, you will struggle a lot. Reception wasn't particularly helpful in translating over the phone either. However, if you actually go to see them, they are very helpful. Moreover, there were no tea/coffee making facilities. Cleanliness is good but the cleaners are disorganized and bother you a lot knocking on the door etc. Also, they didn't replenish the mini bar. Bathroom was average size but clean and modern. However, big minus for me, it did not have basic things like cotton button and toothbrush. Overall, I would recommend but manage your expectations if you are used to outstanding 4-star hotels.
"Poor customer service/ old bathroom/ very small room"
12/22/14 FeMontini Minneapolis, Minnesota
Overall hotel is fine, but lacks a few essential things to be more than average. In addition, I was taken advantage by one of the front desk agents when converting currency. When I arrived on Monday, I was greeted by Paul - a nice front desk guy. However, Paul forgot to mention some of the basics when we checked it: 1) the voltage in Chile is 220V, different than Brazil, US and Europe. This lack of this information resulted in blowing up an electronic equipment that I had brought from home (down $200). 2) He didn't even mention that the hotel had a pool, a bar and an outdoor hang out area - I found out about the rooftop pool on the last day after asking around. 3) There are 2 towers in this hotel, an old one to the left of the front desk and a new one to the right. I found out that the hotel was very empty, but Paul put me in the old tower, which I don't recommend, especially because of the old bathrooms and size. Very dated bathroom and the tub was literally pilling off. The good thing was their breakfast - very nice served in the restaurant and by nice waiters. The location of the hotel is ok. It's on the side of the road and you need taxi to go everywhere, unless you're working in Providencia in one of the high risers. Lastly, before we left we asked for a van to the airport and the front desk person said that we could pay the hotel directly with credit card in USD. His conversion from Pesos to USD was absurd. According to the daily exchange rate we were calculating around $42, however he said that with his conversion, it would come up to $60... very frustrating. I'll tell you that Chilean people in general are very nice, but because of the large number of visitors, I noticed that some people were taking advantage of the situation... for instance, stay away from the restaurant in the local market (Mercado central). El Galeon charged over $200 USD for a average fish dish for 4 people and a bottle of wine. Just saying... All in all, Santiago is a cool city and most of the time pretty safe. However, it's getting very expensive, even though the Chilean peso is week compared to the USD. Restaurants are charging a leg and an arm for things like wine and fish.. very abundant in Chile if you don't know. A glass of average Carmenere wine in Chile shouldn't cost almost $8, sorry.
"Better than expected"
08/27/14 Julian L Geneva, Switzerland
My travel agent booked this hotel for me as a overnight stop to the Easter Island. The hotel is very modern, located in a business area ( I think) there is a small shopping centre and metro station near by. The room is large and clean, staff was very friendly and helpful, they even opened the breakfast room a few minuets earlier than normal so I could have a quick bite to catch my very early pickup to the airport. very kind indeed. All in all, it is a much better than the average Best Western hotels I knew.
"Nice Surprise in Santiago"
08/23/14 gpagot Conegliano, Italy
Very new, warm reception, excellent breakfast. Quite a good start in Chile. Very kind and proactive staff, good quality, nice rooms well equipped. Free internet everywhere, but not working so fast and so well.
"Perfect City Location"
04/08/14 LBKChathamNH Chatham NH
We arrived by taxi at 2 a.m. and had never been to Santiago. The staff could not have been more friendly and helpful in getting us settled in. Our room was spacious and immaculate. We had a wonderful surprise the next 2 mornings with a sumptuous breakfast served with care. We are walkers, so we were really able to cover a lot of territory with excellent directions from the front desk.
"Good Prices During Fidae Air Show"
04/05/14 Greg A Manchester, Connecticut
I stayed at this hotel during the Fidae Air Show. During the air show, hotel prices at recognized hotel chains double or triple. I found the rates at the Best Western Plus to be very affordable. I arrived in the morning, and the staff tried to find a room for me right away. Unfortunately, the hotel was full the previous night, and the cleaning staff were still cleaning rooms when I arrived. The front desk staff allowed me to sit in their restaurant and drink complimentary coffee while I waited. My room was a good size. I had a work desk and reliable internet access. My bedroom was separate from the living room. If I had a complaint, it would be that the room was very warm. The cleaning staff opened all the windows to air out the room every day. The temperatures during the day were quite warm, which made the room too hot to be comfortable. In addition, the open windows allowed a lot of street noise into the room. The room had a working air conditioner, but it took some time to cool off the room. I would leave the air conditioner running all day with the "do not disturb" sign on my door to make sure the maids stayed out. If they came into the room, they would turn off the AC and open the windows. I learned this on my first day. Other than the temperature, the room was fine. The hotel had a small breakfast buffet in the morning. The selection of breads, fruit, cold cuts, and juices was good. The coffee was not very tasty, and the eggs were runny. Breakfast was a mixed bag. The hotel was in a good location not far from shopping and restaurants. I had no problem finding places to eat in the evening after the air show. I was very happy to stay here. The price was affordable, the staff was friendly, and the location was good.
"Nice hotel - well situated and friendly staff."
02/25/14 Mvanting Middelfart, Denmark
Spend 8 days at this hotel when visiting Santiago for a wedding/vacation. The room was not big but ok, breakfast was ok and with big selection, the pool was not as big as the pictures but again it was nice and cold and the roof top terrasse had a fantastic view over Santiago skyline wiht mountains in the back. The hotel is close to the center with taxi and very close to a big mall with lots of stores and restaurants. The staff is very friendly in the Chilean way - they help you with your problems even if it is not always in the fastest way. Overall I was very satisfied with my stay here.
"Comfortable stay - Good hotel with friendly staff"
02/24/14 sorenpowholse London, United Kingdom
Located near the business area nicknamed Sanhattan due to the many tall buildings, this was a comfortable stay in a good hotel with modern interior and best of all friendly staff. I would normally have booked in location with walking distance to the historic centre, but getting there in 19 minutes via taxi was fine.
"Good Value for Santiago"
01/20/14 Gandrewz Plymouth, United Kingdom
Rooms are clean and fairly spacious, some have been recently refurbished. All rooms have minibar. All the rooms/suites that I have had have air conditioning but not always in the bedroom and the air conditioning seems to struggle a bit in warm weather. Air con units are a bit noisy. Wifi is free fast and fairly reliable. Rooms at the back of the hotel are quieter as roads outside the front are very busy. The Costanera mall is across the road(s). Breakfast is good but does not start until 7am which was a bit late for me. Staff are generally pleasant and helpful
01/06/14 Groovemasterjay Dusseldorf, Germany
Room service is good, although the menu could be a bit more attractive, in terms of choice. The proximity with the highway is not so annoying. And it is convenient, as it is not far from downtown. Breakfast has to be improved, in terms of choices.
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