Great customer service!!!Genuine Hotels.com guest review
THE HOTEL IS GOOD, CLOSE TO THE BUSINESS AREA AND CONFORTABLEGenuine Hotels.com guest review
"Convenient and nice place to stay"
I stayed there while in business trip and had a great experience. The service is great, I reached in the morning, 8am and I could take my room (it's not always the case, just because it was ready). Personnel speaks English, comfort of the room is GOOD! I had a room on 1st floor with a little patio with a table and 2 chairs so I could enjoy the beautiful […] weather - I got lucky I guess but at night you can hear the kitchen personnel having a drink at the end of their service, I just called the front desk and 10 sec after I didn't hear a noise! They have a nice pool with long chair and seem to have a nice spa as well. Breakfast was pretty decent! You have one of the biggest shopping center very close by, 5 min away walking distance, the neighborhood is safe, I was walking at night by myself, no issue nor feeling of not being safe. I highly recommend this hotel! Would stay there again! Read moreGenuine Hotels.com guest review
"Excellent location but accurately found via GPS!"
Excellent location but it took us nearly an hour to find this place coming in from Argentina and with a GPS. Had to ask several stores where it was. Front desk on check-in in the early evening was just EXCELLENT. Made several calls for us when the recepient would most likely have spoken Spanish (rather than the primarily English speakers we are). Just […] a charming and helpful man. Volunteered to find a car and driver for us the next day if our original did not work out. Very helpful about the wi-fi. Breakfast was also excellent--lots of choices and pleasing surroundings. Room was roomy, bed comfortable, towels were huge. Read moreGenuine Expedia guest review
"No heater in the room...freezing!!!"
Price was ok, across the highway is the costanera mal but you have to walk in the dark and no walkways to cross so watch out for fast cars...hotel is small but ok, worst part is that room had no heater and it was only 8 degress, it was freezing even with double blankets...i will not stay again...Genuine Hotels.com guest review
"great option with a few cons"
I travel often to Santiago for business, and usually stay at hotels in El Golf. This Best Western option was a last minute decision that worked out great. The newest wing of the hotel is quite modern and rooms are very comfortable, breakfast are nice and restaurant overall is quite good. The location is walking distance to El Golf area but a longer […] walk than usual for me. My main gripe is the noise coming from the highway for rooms facing East, they really should have gone for noise-proof windows. I would stay again here but would ask for a room away from the highway side. Read moreGenuine Hotels.com guest review
"business trip to the Santiago area"
Outside the city center so only by taxi you can go out to dine. No taxi stand so waiting 10 min Easy when by own or rental car as it is close the highways. But the driving instruction to get there must be more clear on their site!! When you have no plans for social live at night, just a good, clean, friendly, easy to reach hotel with a (too) simple […] restaurant, this is a very good place! Read moreGenuine Expedia guest review
"nice, new, efficient, small hotel very well located"
very nice hotel. all brand new. prices are very competitive. only disadvatages are: room size (pretty small compared to normal 4/5 star hotels) and walls are very thin which means that noise from outside is heard in the roomsGenuine Expedia guest review
Checked in early with colleagues, only one room available, told it would be 20-30 minutes, ended up 2 hour wait. Wouldn't mind if given realistic time. Local dogs howling at night are a real nuisance. Found room garbage stored in bags under bed from one day to next. Got some food poisoning from restaurant one night. Know it was there because otherwise […] was eating pretty much same as colleagues. Insufficient staff. On check out had a plane to catch, ordered a taxi, was going to be a few minutes, after 45 mins no show self and colleague had to walk into town to try and grab a taxi, was last one to check in to flight. Read moreGenuine Expedia guest review
"Place was OK"
Staff was pleasant, rom was fine - would stay there againGenuine Hotels.com guest review
Bom atendimento,limpeza excelente,òtima comodidade e localização muito boa próxima do mall e metrô,voltaria com prazer para esse hotel.Genuine Hotels.com guest review
O hotel e bom mas eles tem dois tipos de quartos. Os quartos das fotos sao muito bons mas claro que eles colocan voce no quarto mais simples, que nao e ruim mas nem se compara ao outro! Tivemos que pedir apos o check in para trocarmos de quarto e eles foram bem legais e nos deram um auper quarto.Genuine Hotels.com guest review
Pessoal atencioso, café da manhã muito bom e internet rápida. Quarto confortável e bem decorado. Hotel bem localizado, próximo ao Costanera Center mall. Nas proximidades existem também diversos restaurantes. Voltaria tranquilamente a me hospedar nesse hotel.Genuine Hotels.com guest review
Localização perfeita, tratamento ótimo, acomodações ótimas, estação de metro perto, café da manha otimo. Recomendo a todos este hotel.Genuine Hotels.com guest review
"VALE LA PENA"
Esta bien ubicado, es sencillo y todo el personal es muy amable. Es una excelente opcion para negocios pero no lo creo para familia.Genuine Hotels.com guest review
"Excelente opcion a tarifa conveniente"
El Hotel esta muy bien cuidado y super limpio. Bien ubicado en Providencia y el personal super amable!!Genuine Hotels.com guest review
"Pode reservar sem medo!"
Hotel novo, compacto, prático, limpo, aconchegante. Decoração sóbria e elegante. Boas amenities. Bom café da manhã. Bom atendimento. Basta atravessar a avenida para chegar ao belo Costanera Shopping. Altamente recomendável.Genuine Hotels.com guest review
"Excelente localização e cama confortável"
O hotel é relativamente novo, mas ainda assim é bem charmoso. É um hotel pequeno (4 andares), mas com equipe sempre atenciosa e cordial no atendimento, disposta a fazer com que sua estadia seja muito agradável. Fica próximo (3 quadras) de um shopping center (Costanera Center) e do metro (estação Tobalaba, 4 quadras). O café da manhã é bom, mas realmente […] com poucas frutas (característica do chile). Recomendo os legumes cozidos pela manhã. São saborosos e acompanham bem os ovos mexidos. Também recomendo a torta de framboesa (no dia que tiver, pois não tem todos os dias) O jantar é muito bom também. Recomendo a sopa de abóbora (sopa de zapallo) do cardápio se quiser uma refeição leve. O aeroporto fica um pouco distante, logo, planeje pelo menos 1/2 hora de deslocamento até ele (de táxi). O taxi (na época) até o aeroporto custa 20 mil pesos chilenos (tarifa fixa) em espécie. O hotel oferece a possibilidade da inclusão do taxi no check-out mas para isso há o encargo de +10% sobre este valor, (totalizando 22 mil pesos se pagar no check-out). Mas, em contrapartida, incluindo o taxi no check-out, pode-se pagar tudo com cartão de crédito. A suíte júnior possuía uma cama bem confortável e com muitos travesseiros (4 grandes e mais 2 almofadas) e um ótimo edredon. Ainda assim, se estiver com frio, o quarto tem aquecedor mas é do tipo manual e fica na ante-sala. Read moreGenuine Hotels.com guest review
"Hotel nuevo muy comodo!"
La habitación es muy comoda, frigobar completo y baño muy amplio. El desayuno estuvo bien, pero podría ser genial.Genuine Hotels.com guest review
Ótima localização, e funcionários super atenciosos e dispostos a ajudar em tudo!! Recomendo e voltaria com certeza..Genuine Hotels.com guest review
"Perfeito para curtas estadias"
Me hospedei no BW em agosto, foi uma otima hospedagem, quarto um pouco apertado mas suficiente. Banheiro poderia ser maior. Mas em geral muito bom, muito bem localizado!Genuine Hotels.com guest review
Muy buen hotelGenuine Hotels.com guest review
"MUY BUENA ATENCION"
TODO PERFECTOGenuine Hotels.com guest review
Havíamos lido outras avaliações e por isso decidimos por este hotel. As avaliações estavam corretas, o hotel é ótimo! O único defeito é o colchão, por ser um pouco mole; como ficamos muitos dias, com o tempo foi dando uma leve dor nas costas. Fora isso, tudo perfeito!Genuine Hotels.com guest review
"parfait pour le travail"
très agréableGenuine Hotels.com guest review
"Better than expected"
08/27/14 Julian L Geneva, Switzerland
My travel agent booked this hotel for me as a overnight stop to the Easter Island. The hotel is very modern, located in a business area ( I think) there is a small shopping centre and metro station near by. The room is large and clean, staff was very friendly and helpful, they even opened the breakfast room a few minuets earlier than normal so I could have a quick bite to catch my very early pickup to the airport. very kind indeed. All in all, it is a much better than the average Best Western hotels I knew.
"Nice Surprise in Santiago"
08/23/14 Gastone P Conegliano, Italy
Very new, warm reception, excellent breakfast. Quite a good start in Chile. Very kind and proactive staff, good quality, nice rooms well equipped. Free internet everywhere, but not working so fast and so well.
"Perfect City Location"
04/08/14 LBKChathamNH Chatham NH
We arrived by taxi at 2 a.m. and had never been to Santiago. The staff could not have been more friendly and helpful in getting us settled in. Our room was spacious and immaculate. We had a wonderful surprise the next 2 mornings with a sumptuous breakfast served with care. We are walkers, so we were really able to cover a lot of territory with excellent directions from the front desk.
"Good Prices During Fidae Air Show"
04/05/14 Greg A Manchester, Connecticut
I stayed at this hotel during the Fidae Air Show. During the air show, hotel prices at recognized hotel chains double or triple. I found the rates at the Best Western Plus to be very affordable. I arrived in the morning, and the staff tried to find a room for me right away. Unfortunately, the hotel was full the previous night, and the cleaning staff were still cleaning rooms when I arrived. The front desk staff allowed me to sit in their restaurant and drink complimentary coffee while I waited. My room was a good size. I had a work desk and reliable internet access. My bedroom was separate from the living room. If I had a complaint, it would be that the room was very warm. The cleaning staff opened all the windows to air out the room every day. The temperatures during the day were quite warm, which made the room too hot to be comfortable. In addition, the open windows allowed a lot of street noise into the room. The room had a working air conditioner, but it took some time to cool off the room. I would leave the air conditioner running all day with the "do not disturb" sign on my door to make sure the maids stayed out. If they came into the room, they would turn off the AC and open the windows. I learned this on my first day. Other than the temperature, the room was fine. The hotel had a small breakfast buffet in the morning. The selection of breads, fruit, cold cuts, and juices was good. The coffee was not very tasty, and the eggs were runny. Breakfast was a mixed bag. The hotel was in a good location not far from shopping and restaurants. I had no problem finding places to eat in the evening after the air show. I was very happy to stay here. The price was affordable, the staff was friendly, and the location was good.
"Nice hotel - well situated and friendly staff."
02/25/14 Mvanting Middelfart, Denmark
Spend 8 days at this hotel when visiting Santiago for a wedding/vacation. The room was not big but ok, breakfast was ok and with big selection, the pool was not as big as the pictures but again it was nice and cold and the roof top terrasse had a fantastic view over Santiago skyline wiht mountains in the back. The hotel is close to the center with taxi and very close to a big mall with lots of stores and restaurants. The staff is very friendly in the Chilean way - they help you with your problems even if it is not always in the fastest way. Overall I was very satisfied with my stay here.
"Comfortable stay - Good hotel with friendly staff"
02/24/14 sorenpowholse London, United Kingdom
Located near the business area nicknamed Sanhattan due to the many tall buildings, this was a comfortable stay in a good hotel with modern interior and best of all friendly staff. I would normally have booked in location with walking distance to the historic centre, but getting there in 19 minutes via taxi was fine.
"Good Value for Santiago"
01/20/14 Gandrewz Plymouth, United Kingdom
Rooms are clean and fairly spacious, some have been recently refurbished. All rooms have minibar. All the rooms/suites that I have had have air conditioning but not always in the bedroom and the air conditioning seems to struggle a bit in warm weather. Air con units are a bit noisy. Wifi is free fast and fairly reliable. Rooms at the back of the hotel are quieter as roads outside the front are very busy. The Costanera mall is across the road(s). Breakfast is good but does not start until 7am which was a bit late for me. Staff are generally pleasant and helpful
01/06/14 Groovemasterjay Dusseldorf, Germany
Room service is good, although the menu could be a bit more attractive, in terms of choice. The proximity with the highway is not so annoying. And it is convenient, as it is not far from downtown. Breakfast has to be improved, in terms of choices.
"Average hotel, good room but very dark"
11/11/13 mikebar61 Voorschoten, The Netherlands
Stayed here 4 nights in October 2013. Room was ok, actually a bedroom and a separate living room. It would have been better to create one larger room, now the bedroom was a bit small. Anyway, it was just to sleep and the room was clean. Downside is that it's very dark in both rooms as they have some wooden shades (to keep out heat?) in front of the windows. You have to keep on the light at all times. Breakfast ok, but choice of bread limited. Hotel is on walking distance of the center and the new (unfinished) mall.
"Nice, spacious and comfy room"
10/26/13 Gloriawpai Sao Paulo, Sp
Room was quite nice, spacious with a full size bed. The mattress was a bit worn out, the only negative point. There were a couch, two armchairs, a desk, a coffee table and an end table in the living room. Shower was excellent, good bathroom with a dryer, a double faced mirror and all toiletries. Breakfast was also very thorough, with hot items, such as scrambled egg, sausage, some veggies, and sometimes an omelet. Drinks included coffee, also deccaf, hot and cold milk, juices, teabags, etc. Receptionists were quite helpful, housekeeping very good, nice pool and jacuzzi. There was a sauna, but didn't use it. They also provide robes and sandals for that. Price was reasonable, and location is not the best, but it's only 3 blocks from Costanera Shopping Mall and 5 from the subway station Tobalaba.
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