All hotels in Santiago, Chile
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
AV Santa Maria 2828SantiagoRegion Metropolitana7500000Chile, ‏‎866-925-8648
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 58 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.6
  • < Previous
  • Page 1 of 2
  • Next >
5.0 / 5Outstanding
"Good"
The hotel was in good shape, close to a highway and little noise (you need close double windows), the room was clean but the elevator was a little smelly due to a recent painting). The breakfast was very good, the hotel service was good and nice. The location was Ok and 10--15 minutes walking to the shopping mall.
Genuine Hotels.com guest review
4 night business trip Nov 2, 2015
Xiaofeng
US
5.0 / 5Outstanding
Excelente hotel! The rooftop pool was amazing and the rooms were excellent.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Best Western"
Great customer service!!!
Genuine Hotels.com guest review
2 night trip Aug 27, 2014
Jeannette
US
3.0 / 5Good
THE HOTEL IS GOOD, CLOSE TO THE BUSINESS AREA AND CONFORTABLE
Genuine Hotels.com guest review
3 night trip Jul 21, 2014
HUGO
US
4.0 / 5Excellent
"Convenient and nice place to stay"
I stayed there while in business trip and had a great experience. The service is great, I reached in the morning, 8am and I could take my room (it's not always the case, just because it was ready). Personnel speaks English, comfort of the room is GOOD! I had a room on 1st floor with a little patio with a table and 2 chairs so I could enjoy the beautiful weather - I got lucky I guess but at night you can hear the kitchen personnel having a drink at the end of their service, I just called the front desk and 10 sec after I didn't hear a noise! They have a nice pool with long chair and seem to have a nice spa as well. Breakfast was pretty decent! You have one of the biggest shopping center very close by, 5 min away walking distance, the neighborhood is safe, I was walking at night by myself, no issue nor feeling of not being safe. I highly recommend this hotel! Would stay there again!
Genuine Hotels.com guest review
2 night business trip Mar 17, 2014
FrenchRachou
US
5.0 / 5Outstanding
"Excellent location but accurately found via GPS!"
Excellent location but it took us nearly an hour to find this place coming in from Argentina and with a GPS. Had to ask several stores where it was. Front desk on check-in in the early evening was just EXCELLENT. Made several calls for us when the recepient would most likely have spoken Spanish (rather than the primarily English speakers we are). Just a charming and helpful man. Volunteered to find a car and driver for us the next day if our original did not work out. Very helpful about the wi-fi. Breakfast was also excellent--lots of choices and pleasing surroundings. Room was roomy, bed comfortable, towels were huge.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
3.0 / 5Good
"No heater in the room...freezing!!!"
Price was ok, across the highway is the costanera mal but you have to walk in the dark and no walkways to cross so watch out for fast cars...hotel is small but ok, worst part is that room had no heater and it was only 8 degress, it was freezing even with double blankets...i will not stay again...
Genuine Hotels.com guest review
2 night business trip Oct 23, 2013
A Traveler
US
4.0 / 5Excellent
"great option with a few cons"
I travel often to Santiago for business, and usually stay at hotels in El Golf. This Best Western option was a last minute decision that worked out great. The newest wing of the hotel is quite modern and rooms are very comfortable, breakfast are nice and restaurant overall is quite good. The location is walking distance to El Golf area but a longer walk than usual for me. My main gripe is the noise coming from the highway for rooms facing East, they really should have gone for noise-proof windows. I would stay again here but would ask for a room away from the highway side.
Genuine Hotels.com guest review
5 night business trip Aug 19, 2013
JC
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Understated little gem for business or leisure"
The service from all staff was outstanding. They couldn't do enough for you. They spoke English and were really friendly.
Genuine Hotels.com guest review
4 night business trip Jan 12, 2016
Peter
GB
4.0 / 5Excellent
Staff at the hotel were very helpful. Very close to the mall - 5 mins walk. 10mins walk to the metro station.
Genuine Hotels.com guest review
2 night trip with friends Nov 12, 2015
Katherine
GB
4.0 / 5Excellent
"Good Location"
Excellent location for Provedencia malls and restaurants, just a short walk over the river. Hotel has a tour car that can be be booked for airport connections at an additional charge. Hotel staff are very helpful and speak English if required.
Genuine Hotels.com guest review
2 night romance trip Feb 14, 2015
Iain
GB
2.0 / 5Fair
"Not recommended"
Checked in early with colleagues, only one room available, told it would be 20-30 minutes, ended up 2 hour wait. Wouldn't mind if given realistic time. Local dogs howling at night are a real nuisance. Found room garbage stored in bags under bed from one day to next. Got some food poisoning from restaurant one night. Know it was there because otherwise was eating pretty much same as colleagues. Insufficient staff. On check out had a plane to catch, ordered a taxi, was going to be a few minutes, after 45 mins no show self and colleague had to walk into town to try and grab a taxi, was last one to check in to flight.
Genuine Expedia guest review
Other trip Oct 12, 2013
A Traveler
CA
5.0 / 5Outstanding
"Place was OK"
Staff was pleasant, rom was fine - would stay there again
Genuine Hotels.com guest review
3 night trip May 5, 2013
A Traveler
CA

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Bom/custo beneficio, bem localizado"
Boa
Genuine Hotels.com guest review
5 night business trip Apr 3, 2016
ORLEANS
BR
4.0 / 5Excellent
"Hotel ok"
Boa localização, hotel novo, quarto confortavel. Precisa melhorar o café da manhã (pouca variedade), atendimento da recepção apos as 23h e trocar a banheira por um box padrão (muito apertada e perigo de escorregar).
Genuine Hotels.com guest review
4 night family trip Feb 6, 2016
MARCELLE
BR
4.0 / 5Excellent
"Ok hotell nära till tunnelbanan."
Vi bodde en natt på hotellet som ligger nära tunnelbanan och det helt invid det nybyggda shoppingcentret med utkiksterass över hela Santiago. Bra rum, men air-conditioningen kunde fungerat bättre. Skönt med en takpool att kyla av sig i. Frukosten var ok, men inte mer.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2016
A Traveler
SE
5.0 / 5Outstanding
"HOTEL 10 PUNTOS"
excelenta estadia
Genuine Hotels.com guest review
4 night family trip Dec 11, 2015
roberto daniel
AR
5.0 / 5Outstanding
Todo perfecto. El hotel super lindo, la ubicación está bien. Si bien es del otro lado de la avenida y esta un poco "alejado" es solo cruzar una calle, no molesta hacerlo.
Genuine Hotels.com guest review
4 night trip with friends Dec 3, 2015
VERONICA
AR
4.0 / 5Excellent
excelente zona, segura. muy buena experiencia
Genuine Hotels.com guest review
4 night business trip Oct 3, 2015
A Traveler
CO
4.0 / 5Excellent
"hotel bom, internet pessima !!!"
Hotel muito bom, atendimento e servicos ok, cafa da manha razoavel. a cunica coisa que nao é boa é a internet no quarto, muito devagar mal da pra baixar o email.
Genuine Hotels.com guest review
4 night business trip Sep 26, 2015
luiz
BR
4.0 / 5Excellent
"Perfecto"
Muy bien
Genuine Hotels.com guest review
3 night trip Aug 24, 2015
Sergio
AR
4.0 / 5Excellent
"Inviertan un poco en los jabónes"
El hotel esta bien. El aspecto exterior es excelente, pero internamente es de techos muy bajos, oscuro y parece muy antiguo. Los pasillos tienen luces que se activan cuando uno pasa. El problema es que se encienden solo cuando uno esta cerca del detector y duran poco tiempo encendidas. El baño deja mucho que desear, muy chico, pero lo mas molesto es el jabon que dejan. Es incomodisimo ya que es super chico y de bajisima calidad. Es una tonteria, pero resultaba imposible bañarse.
Genuine Hotels.com guest review
2 night business trip Jul 8, 2015
FEDERICO NICOLAS
AR
4.0 / 5Excellent
"SANTIAGO LEGAL."
DE EXCELENTE, É A LOCALIZAÇÃO NO BAIRRO PROVIDÊNCIA. PRÓXIMO DOS MELHORES RESTAURANTES, SHOPPING, METRÔ. PONTO NEGATIVO: SE PRECISAR DE TAXI, NÃO PEDIR NA RECEPÇÃO. EXISTE 'ACORDO' COM PARTICULARES E O PREÇO É A PARTIR DE 5.000 PESOS (TAXI NORMAL PARA O MESMO PERCURSO = 1.200 PESOS),
Genuine Hotels.com guest review
3 night trip with friends Jun 25, 2015
EDSON
BR
5.0 / 5Outstanding
"IMPRESSIONADO!!!"
Hotel confortável, quartos amplos, funcionários atenciosos e limpos, café da manhã bem servido, e com uma ótima localização, ficando centralizado entre os bairros de providência e Los Condes, próximo de um dos maiores e mais modernos shoppings de Santiago, de restaurantes e bares e também não muito distante do parque bicentenário. Recomendo muito o Hotel. Preço bom e ótima qualidade geral.
Genuine Hotels.com guest review
6 night trip with friends Jun 16, 2015
CAMILLA
BR
5.0 / 5Outstanding
"Hotel muito bom e otima localização"
Hotel pequeno, confortável, atendimento cordial, café muito bom e ótima localização.
Genuine Hotels.com guest review
6 night romance trip Jun 3, 2015
JOSE REINALDO
BR
5.0 / 5Outstanding
"Excelente hotel"
Excelente hotel siempre voy desde hace años.
Genuine Hotels.com guest review
2 night business trip Jun 2, 2015
CARLOS
ES
4.0 / 5Excellent
"로스 에스파뇰레스"
에어포트 픽업을 커멘트에 달았는데 전혀 반영이 되지 않아 공항에서 삐끼들을 통해 리무진을 이용해야 했고 몇가지 만족스럽지 못한 부분도 있었지만 걸어서 3분거리에 Costanera센터가 있고 산티아고의 남산인 산크리스토발이 걸어서 1시간거리 (주말에 등산도 가능)에 있어 좋았습니다. 저는 상사와 같은 방을 쓰게 되었는데 생각보다 방이 작으므로 혼자가 아니라면 비추천합니다.
Genuine Hotels.com guest review
5 night business trip May 14, 2015
Seongtaek
KR
5.0 / 5Outstanding
"Melhor da viagem foi o HOTEL"
Em poucas palavras "MARAVILHOSA"
Genuine Hotels.com guest review
7 night family trip Mar 12, 2015
A Traveler
BR
5.0 / 5Outstanding
"Recomendo com certeza"
Fomos muito bem atendidos, principalmente pelo Paul e pelo Alvaro, muito gentis e nos auxiliaram com dicas de turismo e reservas de passeios. Ótimo café da manha. Limpeza do hotel e do quarto, impecável. Localização excelente, em frente ao Shopping Costanera Norte, local seguro. Com certeza voltarei a me hospedar neste hotel
Genuine Hotels.com guest review
4 night romance trip Mar 7, 2015
Marcos Cassio
BR
4.0 / 5Excellent
"hotel muy bien ubicado"
sin problema alguno. El desayuno me gusta mucho, surtido de frutas, panes, quesos y unos muy buenos postres y galletas
Genuine Hotels.com guest review
4 night business trip Mar 2, 2015
A Traveler
CO
4.0 / 5Excellent
"Bom Hotel boa localização"
Boa localização, 1 quadra do shopping e metro. Cama um pouco desconfortavel cochao ruim bom café da manhã e funcionarios extremamente atenciosos
Genuine Expedia guest review
Other trip Jan 18, 2015
Danilo Bastos
BR
4.0 / 5Excellent
"localidad adecuada"
Buena atención y buena presentación
Genuine Hotels.com guest review
2 night business trip Dec 1, 2014
Hugo
EC
5.0 / 5Outstanding
"Excelente"
Excelente ubicación y servicio, justo lo que uno necesita en viaje de negocios. Muy recomendable.
Genuine Hotels.com guest review
3 night business trip Oct 14, 2014
Carlos Moreno
CO
5.0 / 5Outstanding
"EXCELENTE HOTEL SIEMPRE VOY A ESTE HOTEL"
un hotel comodo para negocios, frente al centro comercial costanera. Hotel elegante, tranquilo y excelente diseño y comodidad. Siempre me quedo en este hotel
Genuine Hotels.com guest review
2 night business trip Sep 27, 2014
A Traveler
ES
5.0 / 5Outstanding
"Servicio al cliente Espectacular!!!!!"
La gente que trabaja en este hotel son los mejores! Me tratan como soy la unica huesped. Solo quedo en este hotel cuando viajo a Santiago!!! Regresare pronto :) Muchas gracias!!! Jeannette Sweatt :)
Genuine Hotels.com guest review
2 night business trip Sep 8, 2014
Jeannette Sweatt
CL
5.0 / 5Outstanding
"Ótimo serviço"
Bom atendimento,limpeza excelente,òtima comodidade e localização muito boa próxima do mall e metrô,voltaria com prazer para esse hotel.
Genuine Hotels.com guest review
6 night family trip Aug 6, 2014
Reinaldo de Sa
BR
4.0 / 5Excellent
"Bom hotel"
O hotel e bom mas eles tem dois tipos de quartos. Os quartos das fotos sao muito bons mas claro que eles colocan voce no quarto mais simples, que nao e ruim mas nem se compara ao outro! Tivemos que pedir apos o check in para trocarmos de quarto e eles foram bem legais e nos deram um auper quarto.
Genuine Hotels.com guest review
4 night romance trip Apr 29, 2014
A Traveler
BR
5.0 / 5Outstanding
"Muito bom!"
Pessoal atencioso, café da manhã muito bom e internet rápida. Quarto confortável e bem decorado. Hotel bem localizado, próximo ao Costanera Center mall. Nas proximidades existem também diversos restaurantes. Voltaria tranquilamente a me hospedar nesse hotel.
Genuine Hotels.com guest review
3 night trip Mar 5, 2014
Antonio
BR
5.0 / 5Outstanding
"OTIMA HOSPEDAGEM!"
Localização perfeita, tratamento ótimo, acomodações ótimas, estação de metro perto, café da manha otimo. Recomendo a todos este hotel.
Genuine Hotels.com guest review
5 night trip Mar 3, 2014
Jefferson
BR
4.0 / 5Excellent
"VALE LA PENA"
Esta bien ubicado, es sencillo y todo el personal es muy amable. Es una excelente opcion para negocios pero no lo creo para familia.
Genuine Hotels.com guest review
3 night business trip Dec 10, 2013
JAIRO
PE
4.0 / 5Excellent
"Excelente opcion a tarifa conveniente"
El Hotel esta muy bien cuidado y super limpio. Bien ubicado en Providencia y el personal super amable!!
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2013
A Traveler
PE
5.0 / 5Outstanding
"Pode reservar sem medo!"
Hotel novo, compacto, prático, limpo, aconchegante. Decoração sóbria e elegante. Boas amenities. Bom café da manhã. Bom atendimento. Basta atravessar a avenida para chegar ao belo Costanera Shopping. Altamente recomendável.
Genuine Hotels.com guest review
3 night trip Oct 23, 2013
Karen
BR
5.0 / 5Outstanding
"Excelente localização e cama confortável"
O hotel é relativamente novo, mas ainda assim é bem charmoso. É um hotel pequeno (4 andares), mas com equipe sempre atenciosa e cordial no atendimento, disposta a fazer com que sua estadia seja muito agradável. Fica próximo (3 quadras) de um shopping center (Costanera Center) e do metro (estação Tobalaba, 4 quadras). O café da manhã é bom, mas realmente com poucas frutas (característica do chile). Recomendo os legumes cozidos pela manhã. São saborosos e acompanham bem os ovos mexidos. Também recomendo a torta de framboesa (no dia que tiver, pois não tem todos os dias) O jantar é muito bom também. Recomendo a sopa de abóbora (sopa de zapallo) do cardápio se quiser uma refeição leve. O aeroporto fica um pouco distante, logo, planeje pelo menos 1/2 hora de deslocamento até ele (de táxi). O taxi (na época) até o aeroporto custa 20 mil pesos chilenos (tarifa fixa) em espécie. O hotel oferece a possibilidade da inclusão do taxi no check-out mas para isso há o encargo de +10% sobre este valor, (totalizando 22 mil pesos se pagar no check-out). Mas, em contrapartida, incluindo o taxi no check-out, pode-se pagar tudo com cartão de crédito. A suíte júnior possuía uma cama bem confortável e com muitos travesseiros (4 grandes e mais 2 almofadas) e um ótimo edredon. Ainda assim, se estiver com frio, o quarto tem aquecedor mas é do tipo manual e fica na ante-sala.
Genuine Hotels.com guest review
6 night trip Oct 3, 2013
A Traveler
BR
5.0 / 5Outstanding
"Hotel nuevo muy comodo!"
La habitación es muy comoda, frigobar completo y baño muy amplio. El desayuno estuvo bien, pero podría ser genial.
Genuine Hotels.com guest review
1 night trip Oct 1, 2013
A Traveler
AR
4.0 / 5Excellent
"Muito bom"
Ótima localização, e funcionários super atenciosos e dispostos a ajudar em tudo!! Recomendo e voltaria com certeza..
Genuine Hotels.com guest review
4 night business trip Aug 24, 2013
Danilo
BR
4.0 / 5Excellent
"Perfeito para curtas estadias"
Me hospedei no BW em agosto, foi uma otima hospedagem, quarto um pouco apertado mas suficiente. Banheiro poderia ser maior. Mas em geral muito bom, muito bem localizado!
Genuine Hotels.com guest review
4 night family trip Aug 22, 2013
Lucas
BR
4.0 / 5Excellent
"Buen hotel"
Muy buen hotel
Genuine Hotels.com guest review
2 night trip with friends Aug 20, 2013
Antonio
CO
5.0 / 5Outstanding
"MUY BUENA ATENCION"
TODO PERFECTO
Genuine Hotels.com guest review
6 night business trip Aug 5, 2013
NICOLAS
AR
5.0 / 5Outstanding
"Ótima escolha"
Havíamos lido outras avaliações e por isso decidimos por este hotel. As avaliações estavam corretas, o hotel é ótimo! O único defeito é o colchão, por ser um pouco mole; como ficamos muitos dias, com o tempo foi dando uma leve dor nas costas. Fora isso, tudo perfeito!
Genuine Hotels.com guest review
7 night romance trip Aug 3, 2013
Aletéia
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
4 night business trip Apr 13, 2015
A Traveler
BR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 2
  • Next >