Quest Brighton on the Bay - Brighton

We had a standard studio room that the description made sound much larger than it really was. In fact, it was a standard size hotel room with a mini fridge and a stove top. Admittedly, the addition of a toaster was a nice touch. The hotel is at the corner of a residential neighborhood with nothing really close in terms of dining (except on-site) or […] shopping. The nearest grocery is about a 10 to 15 minute walk to Church Street, the main business district of Brighton. The staff was merely helpful in calling a taxi. Otherwise, they were not of much use. I offered to pay for toothpaste, and they had none on site and suggested I walk to the aforementoned grocery. A sign at the front desk advertises a noon checkout for extra and 2 pm late checkout for more (standard checkout is 10 am). I inquired at check-in and was told it was not a problem, just to call and let them know. I called the front desk at 8 am the morning of checkout to try and extend to noon and was told that they could not accomodate because my room had been tagged for an early (12 pm) arrival. To add insult to injury, the front desk at checkout clearly waited on a guest who admitted he was behind me in line, and made no apology for it. There are likely better hotels for your money in St. Kilda and even in Brighton. Read more

Genuine Expedia guest review

Loved the position within walking distance of all Brightens major attractions. Hotel well presented and all staff pleasant and easy to deal with.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

BALCONY WAS VERY DIRTY - SLIDING DOORS HAD NOT BEEN CLEANED FOR SOMETIME AND PAVING ON BALCONY DIRTY - WINDOWS NEEDED CLEANING

Genuine Expedia guest review

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Genuine Hotels.com guest review

Takes about 40 minutes or so to get into central Melbourne by public transport - 15 minute walk to the train station and then 25-30 minute journey. Otherwise v.pleasant setting next to the beach and esplanade walk and the area of Brighton is v.nice as well.

Genuine Expedia guest review

A comfortable hotel with availability of all meals and a relaxing atmosphere Situated opposite Brighton Beach and close to shops and transport. i am happy to recommend this hotel

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We needed last minute accommodation for 2 nights in Melbourne so decided to stay around brighton, st kilda near relatives. The Quest looked nice so we booked. Worth noting that the price quoted on expedia was only for 2 adults so when we arrived we had to pay extra for child per night for our 2 young children, along with extra for underground secure […] parking. As the additional cost for our children was unexpected the receptionist kindly reduced the price slightly. As there were 4 of us we stayed in the executive suite which had plenty of space for 2 rollaway beds for the kids (not the cheap foldup beds, they were good solid beds with comfortable mattresses). Our king bed was very comfortable, the room was spacious, modern and very clean with very small kitchen type area. Extra towels, soap, shampoo etc were automatically provided and replenished for the 4 of us, often you have to beg for the extras. All in all great, modern, clean apartment, would definitely stay again. Read more

Genuine Expedia guest review

good value for money if one does not mind location.high quality room amenities with very good counter service.

Genuine Hotels.com guest review

We stayed here for three nights. The accomodation booked and paid for was for 2 adults and 2 children. Our room comprised of 1 long room with two beds and 1 bathroom. The bathroom was not too clean and 1 day the beds weren't made up at all. (They had issued us a warning that beds would not be made up on Easter Sunday, but on Monday our beds were not […] made). The hotel has a lounge and bar which we made use of. When it was time to pay, we were first invoiced for the full amount of the stay. I explained we had paid up front and in full to Hotels.com. Thereafter they issued us another bill for the children's stay at a rather expensive rate per night. The booking sheet they showed me clearly stated that we had booked and paid for two adults and two children. I insisted I would not pay the extra and they said they would look into it and if they felt we owed them the money, they would debit my credit card anyway. Charming. Left a pretty bad empression. Read more

Genuine Hotels.com guest review

Hotel was nice. Paid a hefty price. Customer service was really where it's downfall was. Nothing like feeling you are inconveniencing the staff by expecting even the most basic of service. Think they might have been family members of the owners. Maybe they will get their act together. With proper customer service, I would stay there again.

Genuine Hotels.com guest review

Everything was great except all the crockery/coffee supplies/kitchen goods were set up for 2 people and there were 4 of us. Everything else was great. It was very clean, modern, llight, spacious and exactly what we wanted. Very reasonably priced too. Across the road from the beach and only 10 minutes from St. Kilda.

Genuine Expedia guest review