"WORST CUSTOMER SERVICE EVER!!"
When I arrived at Dem Guesthouse no one was there to check me in, let alone let me inside the building. After responding to several emails back and forth about confirming my arrival and time of arrival no one was in site. I stood outside for what seemed like forever, I had to use the restroom and had no way of getting inside because no one answered […] the door at all, my US phone could not call them and i had no WIFI to email them either. After trying to ask strangers for help, someone who apparently lived in the building let me inside and that was all. No one would answer the Dem Guesthouse bell after once again standing outside the door for a very long time, finally with tears and frustration an Asian lady in the apartment building was kind to use her phone to call the phone number for Dem Guesthouse, of course no one answered, then i asked her to try the mobile number and finally got someone who said they would be there in a minute and was not there quickly i might add. After this guy finally came he began to argue with me about how he had some emergency with another customer who was lost :-/ ... he continued to argue with me as if it was my fault i was waiting for so long outside and that i should understand. He even went as far as not not even offer me some complimentary service but to ask me if i wanted my money back he would give it to me but i HAVE to leave Read moreGenuine Hotels.com guest review
"Good location and clean room"
Very good location, very near to the train station. The staff is very nice and friendly. Our train was delayed, and he waited for us until 11 pm. The room is also clean.Genuine Hotels.com guest review
"Great for everyone"
I love it! It feels like a small apartment whether than hotel inside an old European style building with high ceiling. Convenient location and warm friendly service.Genuine Hotels.com guest review
"would go back to Dem House"
Staff was exceptional. Room was comfortable. Location was convenient to train, subway and attractions. Price was competitive. We would definitely come back.Genuine Hotels.com guest review
The guesthouse was nice, very clean, and in a great location. I got to the the guesthouse a bit later than I expected (took the wrong bus) and was taken straight to my room which was directly in front of the lobby desk. I was only staying for the night so I suppose having my room in such a centrally located place was not a huge deal. That night I went […] out for dinner. I came back around 10pm and the key wouldn't work to the outside door. I stood there in a panic for over 30 minutes trying to get the key to work. Finally, a neighbor came out to walk his dog and let me in. Read moreGenuine Hotels.com guest review
"close to roma termini"
Location is great but could be noisy during the night time. Staff Rafael is really friendly.Genuine Hotels.com guest review
A great place to stay near Termini. Excellent rooms. I would recommend they improve the internet but otherwise its great!.Genuine Hotels.com guest review
"This was a surprising amazing room!"
It was an almost impossible place to find, since there was no sign anywhere of the room. For a moment I wondered if it was even a legitimate hotel, but since we booked through hotels.com I thought it would be fine. After I was pointed to the big brown door, and the keypad next to it, written in tiny letter - Dem guesthouse, I rang the bell and was brought […] up to the first floor. The guesthouse is an apartment in a huge apartment complex. The building is big and impressive as you enter it. The guy who checked us in was very helpful, he showed us on the map where the best places to visit are, where the best authentic and not expensive places to eat are. He took his time and explained Rome in a nutshell to us on the map, marking the relevant things we were interested in. Finally, the room was spotless clean, bed was quite decently comfortable, it was not cramped, and there was a cupboard and many drawers and a locker room. The main central station called Termini was less than a block away, just across the road. For the price, this was a beautiful experience! We wanted the room for another night but it was full. If you're not looking for a 5 star hotel but a simple, decent place to stay the night, this is highly recommended. You'll need to coordinate by email in advance though, since it is a guest house and not a hotel, just make sure the guys know when you are coming in. Happy vacationing! :) Read moreGenuine Hotels.com guest review
The place is not a hotel (it's a guesthouse in an apartment building) but it's conveniently located near the train station. There was a small safe and slippers were provided, which was nice. They have a small kitchen and coffee machine guests can use. My only main complaints were that after 10 minutes there was no more hot water for my shower in the […] morning (which was freezing!) and the door to my room was difficult to close. Read moreGenuine Hotels.com guest review
"Great Stay at Dem"
The Dem Guesthouse was the perfect place to stay in Rome. It is conveniently located a block away from Termini Train Station which is the main hub of the city. It was also very clean, with AC and Fredricka at the concierge desk was incredibly helpful. We did not have a cell phone so she helped us with out communications etc. They have a few locations […] all within a block or two of each other. I think it is important to note that Dem Guesthouse does not have it's own hotel building which made it a bit difficult to find initially. Dem is actually a converted apartment in an apartment building that is made into hotel rooms. There is a front desk in the apartment and each room is separate with a lock and key so it feels and acts exactly like a hotel. The accommodations were great! I would recommend the Dem Guesthouse to anyone, especially those who are travelling on a budget and are looking for somewhere clean, safe, with WiFi and great location! Read moreGenuine Hotels.com guest review
"Great price, great service."
Excellent service and great quality for the price. We arrived late so an employee came to meet us at the door and showed us around the hotel even though it was late. Explained how to use the metro and the best places to go. The location was very close to termini station which was very convenient. And walkable to some sites as well. Lots of restaurants […] close by. Very touristy area though. Might be a good thing, might be a bad thing. Read moreGenuine Hotels.com guest review
"Great location, friendly & very accommodating"
Very friendly, willing to go out of their way to help you have a wonderful stay. We enjoyed it so much that we decided to stay another night. We had to move buildings but David helped us with our luggage so it was a lot easier. Only thing I would change would be some bigger signage outside the building. We found it a little hard to find. Would definitely […] recommend stating with Dem Guesthouse for sure Read moreGenuine Hotels.com guest review
"No frills Stress free"
What more can u expect for a budget stay? The location is great near the train station yet away from the noise. The guest house is a walk up apartment that operates with gate elevators. Four rooms share the same compound with a kitchenette where u self serve breakfast if tea coffee with just bread. The rooms are clean though toilet a little small. No […] safe deposit box. A pleasant short stay with noone to bother you :) Read moreGenuine Hotels.com guest review
Great location, friendly staff and a great price.Genuine Hotels.com guest review
There was no one answering the door and we had to seek help from neighbours. The room wasn't made up yet when we got in.Genuine Hotels.com guest review
We enjoyed everything about Dem Guesthouse. It was convenient, we felt safe and it had everything we needed. Would stay there again in a heart beat.Genuine Hotels.com guest review
"One night was enough"
Shower and breakfast really poor, staff and cleaning quite normalGenuine Expedia guest review
On of the most wonderful hotel we have ever stayed! In a very good area next to metro station!Genuine Hotels.com guest review
bien la habitacion algo pequena pero muy calida muy bien ubicadoGenuine Hotels.com guest review
"Dem guesthouse..feels like my house!!!"
I've got to say that we are impressed from our staying at Dem guest house fanti. The termini station is nearby and that makes the transportation more easy. Everyday the room is clean and you also have fresh milk cereals and coffe to drink! Free wifi, and very comfortable bed! What can I say? We enjoyed our staying and realy we felt like home! When we […] go back in rome we sure gonna stay there again! Friendly polite and they informed us about the city and what to do! Thank you very much! You rock! Read moreGenuine Hotels.com guest review
전체적으로 만족함, 샤워장이 매우 좁음. 조식 수준이 좀 떨어짐. 프론트가 24시간 상주가 아니어서 약간 불편함이 있으나 매우 친절함.Genuine Hotels.com guest review
Situé à proximité de la gare de Termini. J ai eu tres facile à m'orienter vers les differents lieux à visiter. Je conseillerai bien ce établissement à mes amis de passage à Rome.Genuine Hotels.com guest review
전체적으로 좋았습니다. 게스트하우스라고 해서 사람들도 많고 시끄러울 줄 알았는데, 호텔같은 분위기이며 안내해주시는 분이 지도에 표시해주시면서 루트도 설명해주시고! 조식도 따로 안움직이고 객실내에서 편안하게 먹을수 있어서 좋았습니다. 여행 줄 제일 편하게 지내고, 조식도 푸짐하게 먹은 것 같네요. 다시한번 로마에 가게된다면 다시 이곳에서 묵을 것 같아요 ㅎㅎGenuine Hotels.com guest review
위치는 정말 좋은데 간판이 없어서 헤매다가 집시한테 소매치기 당할뻔했어요. 큰 대문에 초인종 눌러야하니까 주의하세요. 그리고 시설도 좋은데 아쉬운 점은 너무 추워요!!! 새벽만 되면 히터를 끄시는지 아침에 일어나면 춥더라구요.Genuine Hotels.com guest review
"Estqancia Dem guesthouse Roma"
La verdad es que nuestra estancia es vuestro hotel fue gustosisima y muy comoda tanto de instalaciones como de atención y amabilidad de sus empleados, nos fuimos encantados. Todo salio muy bien y por lo tanto aprovecho estas lineas para agradecerselo, Muchas Gracias por todo. Un saludo a todos y os deseamos un prosperisimo año.Adios.Genuine Hotels.com guest review
"Muito difícil localizar este hotel"
Localizar este hotel é uma grande aventura, não existe fachada, apenas uma porta. Na região eles operam em três casas, você faz uma reserva, recebe uma confirmação em um endereço e eles te colocam em outro. Dá porta pra dentro tudo bem, exceto o café da manhã que é muito fraco. Não venha se for com família, se for só casal e estiver com muito bom humor […] poderá vir. Read moreGenuine Hotels.com guest review
好近酒店，所有野都唔錯，只係水比較細。 同埋去之前講定幾點到唔係re iption會冇人Genuine Hotels.com guest review
"una estancia genial"
Esta muy centrico , la atención del personal excelente, todo muy limpio. Lo recomiendo sin lugar a dudas.Genuine Hotels.com guest review
게스트하우스가 원래이렇게 좋은건가요..ㅋㅋ 숙소가 서로다른 네곳에 흩어져있어서 자칫 잘못하면 혼란을 불러일으킬수도 있지만.. 숙소에 사전에 예약하시고 연락 주고받으시면 문제없어요.. 혹시모르니 메인리셉션 주소랑 다른 주소들 함께 가지고계시구요.. 다른 시설이나 서비스는 대만족입니다. 원래 하루만 예약하고 갔었는데 가자마자 너무좋아서 더 머물수있냐고 했더니 예약이 찼대서 울며 겨자먹기로 다른숙소로 옮겼습니다. ㅠㅠ 강추Genuine Hotels.com guest review
Für einen Städtetripp gut geeignet, Lage direkt in der Nähe des Bahnhofs Termini. Die Zimmer sind völlig ausreichend von der größe sowie der Austattung. Sehr freundliches und hilfsbereites Personal. Frühstück im gegenüberliegenden Restaurant/Café, überschaubar aber ok.Genuine Hotels.com guest review
I really love the stay in this guesthouse. The room was very clean and comfortable with nice decoration.The staff also was staff very polite and helpful. it was next to the termini station and facilitate our movements. i highly recommended.Genuine Hotels.com guest review
Πολύ καθαρό!!! Ανταποκρίνεται στην τιμή του. Η reception λειτουργεί 10πμ με 21:00μμ και είναι πολύ ευγενικοί. Το σέρβις καθαριότητας άψογο. Το πρωινό το παίρνεις απέναντι απο τον ξενώνα σε ένα όμορφο καφέ, που σερβίρει το καλύτερο cappuccino που έχουμε δοκιμάσει με συνοδεία κρουασάν βουτύρου κ ψημένες φέτες ψωμιού με βούτυρο κ μαρμελάδα. Η περιοχή είναι […] μέτρια αλλά είναι το μέτρο 2' απόσταση,έχει πολλά λεωφορεία κ ταξί. Είναι πολύ κοντά το Κολοσσιαίο 10' με τα πόδια κ γενικότερα το ευρύτερο κέντρο είναι προσβάσιμο με τα πόδια.Η περιοχή αν κ μας είπαν ότι είναι λίγο επικίνδυνη, δεν αντιληφθήκαμε κάτι τέτοιο. Έχει αρκετούς άστεγους που κοιμούνται εκεί κ αρκετούς μετανάστες αλλά δε σε πειράζει κανείς. Πολύ καλό. Μείναμε ιδιαίτερα ικανοποιημένοι!!! Read moreGenuine Hotels.com guest review
Tudo perfeito. Hotel recepcionista quarto tudo mesmo. Otimo custo beneficioGenuine Hotels.com guest review
가격이 쌉니다. 그러나 조식이 부실하고, 객실에서 편안한 느낌이 나지는 않습니다.Genuine Hotels.com guest review
"Perfect Hotel in Rome."
Awesome place near Termini staion! This guesthouse is over guest house. It's much much better than so called 3-star-hotels. Room is clean, comfortable and fabulous! Also staffs are very kind. In addition, you can have free breakfast as much as you want. I'll definitely stay here again, if I visit Rome.Genuine Hotels.com guest review
"good and comfortably"
close to Termini station. clean rooms and staff was kindly. and preparate to some food(bread, milk, coffee...) so i satisfiedGenuine Hotels.com guest review
"호스텔급 가격 호텔급 서비스"
말이 게스트하우스지 개인실이라 호텔이나 다름없고 객실마다 간식, 커피, 음료수 무료로 매일 채워줌. 위치도 좋고 여행중 최고의 숙소였음.Genuine Hotels.com guest review
Foi uma ótima estadia,fomos muito bem recebidos no hotel e foram todos muito atenciosos.Com uma excelente localização.Genuine Hotels.com guest review
Limpio, muy buena calidad precio, buen servicio y atenciónGenuine Hotels.com guest review
"Parfait pour une escapade à Rome"
Excellente situation à 2 pas de la gare Termini. Très bon accueil, nous avons eu plein d'information sur les sites touristiques, les moyens de transport... Hôtel installé dans un appartement (3 chambres seulement), petite cuisine à disposition, peignoir et chaussons dans les chambres, on se sent comme à la maison. Nous retournerons au même endroit si […] nous retournons à Rome. Read moreGenuine Hotels.com guest review
"Är helt nöjd."
Det var lite svårt att hitta dit. Men är nöj med service. Vi fick hjälp med buss tiderna till flygplatsen och allt information vi behövde.Genuine Hotels.com guest review
"Buen precio, conveniente y amables."
Estuvo muy muy, la atención magnífica. No es el super hotel, pero está muy convenientemente ubicado, a poca distancia de los sitios de interés y al lado de la estación de tren. El desayuno un poco pobre, pero se sobraron en atención. Volvería.Genuine Hotels.com guest review
Très agréablement surpris, super jolie et très propre. L'accueil est au top le personnel est super. Même si le quartier n'est pas le plus idéal (les abords de la gare) honnêtement je ne regrette pas très proche du centre du coup on ne s'est déplacé qu'à pied (sauf pour le vatican). Un bon rapport qualité prix. Very pleasantly surprised, super nice […] and very clean. The reception is at the top staff is great. Although the neighborhood is not the most ideal (the area around the station) I honestly do not regret very near the center (except for the Vatican). A good value Read moreGenuine Hotels.com guest review
外観に看板が無いため、場所がわかりづらいです。近くのレストランの方が教えてくれ、インターホンを押しても出なかったら電話してあげるよと言ってくれて助かりました。 部屋は普通のホテルと同じですが、髪の毛が残っていたのが少し残念でした。フロントの方は観光スポットや美味しいレストランなど地図で色々教えてくれ、とても親切です。隣の部屋に女性2名が泊まっていたのですが、声が大きかったので、ちょっとうるさかったかなと思います。Genuine Hotels.com guest review
"Vlakbij Station Termini"
Vlakbij Station Termini. Als je van te voren even via Google Maps naar de straat en voorkant van het gebouw kijkt, heb je het (bij daglicht) zo gevonden! Tegenover Hotel Morgana. Eerste verdieping. Vijf kamers. Keukentje. Zitje. Gratis wifi. Ideaal! Als je even laat weten hoe laat je ongeveer aan komt, zorgen ze dat er iemand is om de deur open te […] doen. Read moreGenuine Expedia guest review
Breakfast poor. Spacious and comfortable.Genuine Hotels.com guest review
Foi nossa primeira vez eu uma hospedaria do tipo B&B. Minutos depois da reserva do quarto, recebemos um email da equipe do DEM solicitando informações sobre nossa chegada e se dispondo a nos ajudar com qualquer problema. O DEM Guest House está distribuído em 4 prédios distintos em uma área de 150 m² e sem nenhum tipo de identificação (apenas o nome […] na campainha), o que causou um desconforto na hora de encontrar o prédio correto. O quarto em que ficamos era incrível, exatamente igual às fotos na Internet! O café da manhã é disponibilizado no quarto e é bem variado! Localização fantástica! E funcionários muito atenciosos. Fomos avisados que poderíamos deixar nossas malas na recepção ao chegarmos, mas ao invés disso, tivemos um early check-in sem custo algum! O que causou uma certa confusão também, foi o momento do check-out. Não tinha nenhum funcionário para receber as chaves e a taxa municipal de turismo. Melhor para mim, que só deixei as chaves e fui isento da taxa, já que a equipe do DEM disse que arcaria com a mesma, já que não havia nenhum funcionário para recebê-la. Read moreGenuine Expedia guest review
"The perfect stopover in Rome"
We had a wonderful one-night stay at this lovely guesthouse in Rome. Our room wasn't very big but was comfortable and extremely clean, and contained every convenience we could have asked for - hairdryer, tv, wifi, airconditioning etc. There was also a tea- and coffee-making facility in the guesthouse. The street outside is busy but we had no noise problems […] through the window. The location is simply ideal for anyone travelling from train, just two minutes stroll away from Termini station, and the kind offer to leave our luggage at the hostel after check-out to be collected later in the day, just before our train. Breakfast, served in a little cafe downstairs, was also lovely. But the best part of our stay was the staff. Even though we arrived late, at almost ten in the evening, the guy at the reception desk was extremely cheerful and friendly. He took the time to make sure we knew where to go and the best way to get everywhere and gave us loads of good advice about sights to see, where to eat, etc. When we checked out in the morning we got the same polite and friendly experience from another member of staff - and they both spoke excellent English. For these prices, I don't think you could do much better in Rome. Read moreGenuine Expedia guest review
"DEFINITIVAMENTE LO ELIGIRIA NUEVAMENTE"
Estuvo excelente el trato, para mi fué importante ya que hablan español. Limpieza excelente. Excelente ubicación, cercano a lugares de interés.Definitivamente lo recomiendo.Genuine Hotels.com guest review
"Ottimo rapporto qualità prezzo"
Tutto bene, unico neo i cassonetti dell'immondizia nell'atrio del palazzo.Genuine Hotels.com guest review
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