"Very nice hotel"
The hotel was very nice and our room was fancy and spacious. The staff was super nice and provided us with drink and snack during check in. Decent location too, not too far of a walk to old town.Genuine Hotels.com guest review
We did the suite and loved our stay. No complaints. It is the perfect area to see everything. If coming in by train make sure you go the extra stop after the main Heidelberg station to the Heidelberg Altstat. Ending of word may not be spelled but it is the next stop after Heidelberg Hbf and my take on the German word was alternate. It takes you within […] a block or two from the walk bridge so get off train look at water and walk left to the bridge. Once across cross street go left to first road, Hirschgasse and climb hill third building up the hill on the left. Sign on road and building sits in plain site. Owners great. Food in their lower priced restaurant very very good. High end more duck, sweetbread type food and expensive. They are known for their food too. If going to Heidelberg this the place to stay. Also the beginning of the town starts at the walk bridge on train station side of bridge and heads right toward castle. It is a long road of shops... Easy access to castle via funicular which is just up hill from main shopping road. You will see big sign with a train pic and bahn as you walk the main road and look up toward castle as you meet each intersection. You walk town as far as car bridge with the two tower entrance and the good luck monkey. Don't forget to take your iPad on city walk and stop in Starbucks to get 2 hours free wifi and bathroom code on receipt. Stayed same the 3 days we were there. Read moreGenuine Hotels.com guest review
"An absolute world-class gem!"
We came to see the Heidelberg Castle and decided to stay at this hotel. Next trip this hotel will be the focus of our trip instead of the castle. This is an amazing hotel. The staff is amazing. Every tiny detail was considered and the best possible option was chosen. Attention to detail doesn't really describe the pure luxury this hotel provides. Character, […] history, luxury, service, etc. There are no flaws in the hotel, in the restaurants, in anything! The"large breakfast" was nothing short of amazing! There must have been at least 40 different parts to it. I didn't even eat one of the artisan breads because it was simply too beautiful to bite into! Had amazing venison for dinner, wife had amazing vegetarian salad. Spot-on perfect! The location is really great. Get up a little early and get some photos of the water at dawn. The light is incredible and it is so peaceful. The castle is a must see and the old town was delightful. The train to Paris... that's another thing. I'm really surprised that we didn't end up in Portugal or Siberia or something!!! Read moreGenuine Hotels.com guest review
"Lovely old hotel"
Great service, both staff and owners. Reasonably convenient to old town Heidelberg.Genuine Hotels.com guest review
Very lovely hotel with great restaurant, uniquely decorated suites.Genuine Hotels.com guest review
Very nice place. Beautiful room with modern bath and comfortable. Arrived Sunday but restaurant is closed on Sundays. We were sent to a wonderful restaurant in town. The next day we ate at the hotel and I wish it had been closed on Mondays as well. We left before 6am for the airport and could not even get a cup of coffee since the staff does not arrive […] before 6. Nice staff though not very well trained. Read moreGenuine Hotels.com guest review
"A little disappointing at the price"
Decorated by Laura Ashley in the 1980's and unchanged since so the hotel has a dated chintzy look. Taps, basins tiles etc are old and worn, it was far less luxurious than the other hotels on our trip yet cost more. Food was also expensive (dry goulash on a bowl of noodles 24 euro) and not nice. Perhaps all these things are a matter of taste and the […] hotel feel it worth preserving Laura's efforts - but we were both left feeling underwhelmed. Our room was promised to have a city or mountain view but through the net curtains all we could see was a narrow street and a garage block with some apartments that looked right at us - no view at all and a bit dark. It could be that Heidelberg is all expensive. The staff were pleasant and the place is certainly historic and about a 12 minute walk to town. Read moreGenuine Hotels.com guest review
"Best for a romantic getaway"
Very friendly and helpful staff, gorgeous rooms albeit with an antiquated TV, great location away from the bustle but not too far from the main attractions.Genuine Hotels.com guest review
オーナーの心配り化随所に感じられました。スタッフのサービスはとてもよく、癒される環境でした。残念なのはインターネット環境が悪く、５★なのに優良だったことです。また、部屋履きスリッパの用意がありませんでした。Genuine Hotels.com guest review
Fantastiskt familjärt hotell, med mycket bekväma sängar!! Vi har bott där tidigare och bor gärna där igen!!Genuine Hotels.com guest review
"Lugnt och bra läge!"
Gammalt rustikt familjehotell, mycket trevligt! Det som fattades var en takfläkt, det var otroligt varmt på rummet! (AC var ej att tänka på,det skulle förstöra både in och utsida på det lilla fina hotellet) Vi åker gärna dit igen!Genuine Hotels.com guest review
"Beware of (massive) hidden costs"
07/21/14 NYCSS New York City, New York
First off, the hotel is -- overall -- delightful, but a bit worn. The room in which we stayed was in dire need of an upgrade (at a minimum, a paint job and some new wallpaper...) The staff is helpful and courteous, and the Michelin 1-star restaurant is superb and worth the trip in and of itself. We had a wonderful dinner on the patio; each course was inspiring. The BIG disappointment was the unexpected (and unannounced) charge of 92 Euros (!) for two breakfasts on our bill when we checked out. Upon check-in, we were informed of the hours when and the location where breakfast would be served, but at no time were we informed that the charge -- unlike virtually every other hotel in Europe, including five-star luxury hotels -- would be additional to the already high room rate. Since we do not typically eat breakfast, we declined the elaborate preparations and instead opted for one latte, one cappuccino, three fried eggs (total), two small glasses of orange juice, one croissant, one pretzel roll, and some jams. Again, at no time were we informed that we were paying regardless of whether we consumed the elaborate meal being sereved or not... Needless to say, we were displeased by the charge at checkout, and when we questioned it, the desk clerk disappeared into the kitchen to ask Alison (the owner/proprietess), who sent the message back that half of one breakfast charge would be removed from our bill. By ANY account, it's unconscionable to be charged 69 Euros for what we consumed, and this unfortunately spoiled our entire stay. My advice - be forewarned that you are about to consume the most expensive breakfast of your lives; you are better off skipping it and grabbing something five minutes away in town... One more thing - the wifi, while free, is unreliable and slow...
"Walnut Grove on Neckar"
07/19/14 AndLibertyForAll Nice, France
Very historical and inspiring hotel, which deserves to mention to be decorated the Laura Ashley way: indeed, you feel like staying by The Little House in the Prairie!!! Rooms, bedding and bathrooms were amazing although a bit dusty... Reception staff (see also your name on the door bell! lol) is great although the restaurant one looks more mitigated; the inn restaurant's menu (not the gastronomic one) is fine but can be ignored (the setting must be seen though!). Location is at the other side of the river but you can enjoy a great view!
07/01/14 Junespain MN
This small luxury hotel was a gem to find in Heidelburg. Marcella at the front desk was very helpful, gracious and hospitable. She showed us how to get to town, enjoy the beautiful sights, where to drink the best coffee, nearest gas station. All their rooms were suites, ours opened directly to the garden. Our room was beautifully furnished befitting a luxury hotel. The bathroom was a WOW! Full jacuzzi and spacious. It was worth every penny. This hotel was 20 minutes from the castle. Parking is free. The restaurant is next door and is a museum by itself. The food was great in spite of us missing their Michelin star chef who was off that day( Sunday and Monday)
"Charming bt with a few little niggles"
06/30/14 mdcryan Frankfurt, Germany
This is a charming individual hotel. As befits a Small Luxury Hotel of the World the Service is first class. Very personal, very profesisonal but without being intrusive. Couple of nice touches including Prosecco on arrival and having the name outside our door. Breakfast was very good, although the room is very dark (Lots of deep reds and greens) The beds were comfortable but the rooms - at least the one I had- had a few little issues. nothing major, but enough to be worthy of mention. We had booked a four poster suite, but got an attic room suite, where we kept banging our head on the sloping roof... and no 4 poster. The bathrrom was quaint, but the bath small and again, you couldnt stand up to use the shower attachment or else you banged your head. There was no shower curtainn and no individual shower. There were insufficent amentities (uncluding no conditioner),some of the tiles were cracked, and the showere head/hose was worn and leaked. My biggest issue was the restaurant. They have 2. Neither could we try becuase they were fully booked (including a Michelin starred restaurant) - which as a resident was very frustrating. On sunday both restuarants were closed and there was no room service. At this level and this price this is simply not good enough.At least one should have been open. I would probably go back,. I tink I just had a poor room and a few frustrations.
05/28/14 Clematis_10 New York City, New York
A German country style hotel across the Neckar river in a quiet location. It has a renowned restaurant and a weinstube with memorabilia from the cadet days when students fought duels for bravery and honor. The hotel is run with care by the Kraft family and is a wonderful antidote to anonymous luxury hotel chains. The location is good for walking to city center and for day trips to Worms and Speyer. "Yes," the Internet connection is slow but this is a hotel to get away from all that.
"Historic hotel with superb local food"
04/14/14 Paula W
I spent three days at the hotel on business and had a very pleasant stay. Room was clean and well kept and the dining room with its historic connections to the student duelling clubs was a delight. Excellent local food I had both Zander and belly pork which were superb, excellent service and fine local beers. Why stay at an identikit modern hotel when you have Die Hirschgasse as an option.
"Charming authentic hotel"
04/06/14 NewYorkWendy New York
This hotel, across the Neckar from all the tourist throngs, has marvelous service and a very authentic aura. The three day package includes a private tour of the town and castle by a lovely lady guide, plus two meals in the hotel, plus breakfast and tickets to the museum and, while we were here during the music festival, tickets to a concert. A great value.
"Authentic and very good value for money"
03/21/14 MetooAmsterdam Amsterdam
A warm welcome after a long drive was the beginning of a very pleasant stay in a building that breathes history. A spacious room and bathroom, comfortable (4 poster) bed, a superb breakfast (included when you are a member of the SLH-group of hotels) and good food in the historic Mensurstube (menu choice is a little limited but daily specials are offered). Within easy walking distance of the old city and at the foot of the Philosophenweg which indeed offers spectacular views over the river and city.
01/28/14 Alberto R Montreal, Canada
I just stayed there for one night. I wish I could have stayed much longer. The elegant, classic, cozy atmosphere is present everywhere. The staff is very friendly and cooperative, yet professional. The cuisine is outstanding; i can understand why they just got their first Michelin star. All in all makes this place a jewel, especially if mixed with the beauty of Heidelberg itself. I hope i will be able to return soon.
"Traditional, yet elegant"
01/25/14 Lisavdh Melbourne, Australia
From the moment we arrived we were greeted warmly and offered a glass of prosecco (or punch) and a piece of Stollen! It was a wonderful way of being welcomed after a long drive and much appreciated. The hotel is very quaint and traditional. It is elegantly furnished and while some reviews have commented that it is out-dated, the hotel is unique to others and provides an authentic experience. If you want a normal hotel, then don't book here. That said, we are very glad that we did stay here. Our room was spacious and had nice little touches, like a free bottle of red wine and beautiful toiletries. It also had a safe, bar fridge and lots of space to hang clothes. The only downside for us was the bed. It was not very comfortable. The mattress wasn't thick enough for us and the pillows much too soft for my liking (however this was a problem for me in most European hotels!). The breakfast is AMAZING!!! Typical German breakfast with lots of good bread, cold meats, eggs - anyway you like, freshly squeezed juice - just wonderful!! And small little pots of yoghurt that were delicious. We also ate at the hotel restaurant on site and this excellent. We had the pumpkin soup (divine!) and the goulash, which I couldn't finish as it was a very large serving. The hotel, as mentioned by other reviewers, is a short but pleasant 10 - 15 minute walk to the Old Town (Alstadt). Make sure you go to the castle and do the tour - this was a highlight of our trip.
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