"Very nice hotel"
The hotel was very nice and our room was fancy and spacious. The staff was super nice and provided us with drink and snack during check in. Decent location too, not too far of a walk to old town.Genuine Hotels.com guest review
We did the suite and loved our stay. No complaints. It is the perfect area to see everything. If coming in by train make sure you go the extra stop after the main Heidelberg station to the Heidelberg Altstat. Ending of word may not be spelled but it is the next stop after Heidelberg Hbf and my take on the German word was alternate. It takes you within […] a block or two from the walk bridge so get off train look at water and walk left to the bridge. Once across cross street go left to first road, Hirschgasse and climb hill third building up the hill on the left. Sign on road and building sits in plain site. Owners great. Food in their lower priced restaurant very very good. High end more duck, sweetbread type food and expensive. They are known for their food too. If going to Heidelberg this the place to stay. Also the beginning of the town starts at the walk bridge on train station side of bridge and heads right toward castle. It is a long road of shops... Easy access to castle via funicular which is just up hill from main shopping road. You will see big sign with a train pic and bahn as you walk the main road and look up toward castle as you meet each intersection. You walk town as far as car bridge with the two tower entrance and the good luck monkey. Don't forget to take your iPad on city walk and stop in Starbucks to get 2 hours free wifi and bathroom code on receipt. Stayed same the 3 days we were there. Read moreGenuine Hotels.com guest review
"An absolute world-class gem!"
We came to see the Heidelberg Castle and decided to stay at this hotel. Next trip this hotel will be the focus of our trip instead of the castle. This is an amazing hotel. The staff is amazing. Every tiny detail was considered and the best possible option was chosen. Attention to detail doesn't really describe the pure luxury this hotel provides. Character, […] history, luxury, service, etc. There are no flaws in the hotel, in the restaurants, in anything! The"large breakfast" was nothing short of amazing! There must have been at least 40 different parts to it. I didn't even eat one of the artisan breads because it was simply too beautiful to bite into! Had amazing venison for dinner, wife had amazing vegetarian salad. Spot-on perfect! The location is really great. Get up a little early and get some photos of the water at dawn. The light is incredible and it is so peaceful. The castle is a must see and the old town was delightful. The train to Paris... that's another thing. I'm really surprised that we didn't end up in Portugal or Siberia or something!!! Read moreGenuine Hotels.com guest review
"Lovely old hotel"
Great service, both staff and owners. Reasonably convenient to old town Heidelberg.Genuine Hotels.com guest review
Very lovely hotel with great restaurant, uniquely decorated suites.Genuine Hotels.com guest review
"Charming hotel and quiet location"
This hotel is a little gem. We stayed for two nights this summer and wished we could have stayed for longer. The rooms were quiet, clean and comfortable. The staff were friendly and extremely helpful. All of them spoke perfect English. The breakfasts were plentiful and a gastronomic delight. The hotel is located in a quiet location and within walking […] distance of the old town. Easy parking was a benefit for us because we were touring around Germany. We would definitely stay here again. Read moreGenuine Expedia guest review
"Wish we could have stayed longer"
We only had a brief stay at this fabulous hotel near the centre of old Heidelberg. The rooms are some of the most beautiful we have ever used. The location is excellent on a quiet hill overlooking the river within easy walking distance of the old centre. The staff are attentive and superbly trained and the owners really involved in ensuring you have […] an unforgettable experience. Read moreGenuine Expedia guest review
"A little disappointing at the price"
Decorated by Laura Ashley in the 1980's and unchanged since so the hotel has a dated chintzy look. Taps, basins tiles etc are old and worn, it was far less luxurious than the other hotels on our trip yet cost more. Food was also expensive (dry goulash on a bowl of noodles 24 euro) and not nice. Perhaps all these things are a matter of taste and the […] hotel feel it worth preserving Laura's efforts - but we were both left feeling underwhelmed. Our room was promised to have a city or mountain view but through the net curtains all we could see was a narrow street and a garage block with some apartments that looked right at us - no view at all and a bit dark. It could be that Heidelberg is all expensive. The staff were pleasant and the place is certainly historic and about a 12 minute walk to town. Read moreGenuine Hotels.com guest review
酒店环境优雅舒适，走精品酒店的路线，房间不大但很温馨，很欧洲，特别是房间的布置和软装。更值得一提的是酒店的早餐一定要吃，食材新鲜，23欧的价格物超所值，而且小孩免费。酒店地理位置虽然离老城较远，但沿着Necker河漫步10几分钟就到，还能欣赏河边的美景，不错。就是价格小贵，但想想被欧洲酒店之星评选为五星级，这个价格也可接受。Genuine Hotels.com guest review
"Preisleistungsverhältnis stimmt hier nicht"
Schöne Gasträume, beim Frühstück fanden wir jedoch Spinnenweben in den Ecken der Fenster. Sehr alte Zimmer , die dringend renoviert gehören. Das Hotel möchte etwas besonderes darstellen, es gibt jedoch einige Mängel. Zuerst wurde das bestellte Bett für unseren Sohn vergessen, am nächsten Morgen wurde er dann beim Frühstück vergessen. Bett und Teller […] wurden zwar zügig nachgefordert, schön ist jedoch anders. Kinder bis 12 werden beim Frühstück nicht berechnet, als unser Sohn dann aber keinen Orangensaft und auch keinen Obstsalat bekam, dachten wir : Besser den halben Preis für Kinder berechnen und allen Familienmitgliedern das Gleiche hinstellen. Ist netter ! Read moreGenuine Expedia guest review
オーナーの心配り化随所に感じられました。スタッフのサービスはとてもよく、癒される環境でした。残念なのはインターネット環境が悪く、５★なのに優良だったことです。また、部屋履きスリッパの用意がありませんでした。Genuine Hotels.com guest review
Fantastiskt familjärt hotell, med mycket bekväma sängar!! Vi har bott där tidigare och bor gärna där igen!!Genuine Hotels.com guest review
"Lugnt och bra läge!"
Gammalt rustikt familjehotell, mycket trevligt! Det som fattades var en takfläkt, det var otroligt varmt på rummet! (AC var ej att tänka på,det skulle förstöra både in och utsida på det lilla fina hotellet) Vi åker gärna dit igen!Genuine Hotels.com guest review
"Very Comfortable Stay"
11/07/14 50mikea50 Ottawa, Canada
Die Hirschgasse is a wonderful place to stay to visit Heildelberg. It is just a 15-minute walk to the Old City where there are several stores, restaurants, coffee shops, etc. The rooms are spacious and comfortable. One pleasant surprise is the outstanding breakfast – the best we have ever enjoyed at a hotel. They also have two wonderful restaurants on site. We will be staying there again the next time we are in Heidelberg.
"not as expected"
10/14/14 Hubrack Doha, Qatar
I was expecting more from a luxury hotel. the furniture was outdated and needed maintenance. I didn't think cleanliness was up to par. the room smelled a bit funky. looks great from outside, but was expecting a lot more on the inside. wifi was free, but signal was weak and disconnected frequently. having said that, the hotel staff were superb, very helpful and friendly. didn't get a chance to try the restaurants in the hotel. breakfast should have been included in room rate.
"Top notch quiet quiet getaway "
10/07/14 Diane K Chicago, Illinois
You will not go wrong with this beautiful historic hotel. The staff is extremely welcoming and knowledgeable. The manager told us about the philosophers walk that is right up the street from the hotel (and I literally mean UP the street). We stayed in the Rosen deluxe suite 208 and if like flowers you'll love this room. Bed was super comfy. Splurge and enjoy the breakfast and dinners at the hotel. It wasVERY nice to be on the "other" side of the river which was very quiet (especially after I read all of the reviews about the church bell's ringing every 15 minutes in Heidelberg. We took a regional train and the station was very close to the bridge over the dam. The signs to the hotel were well marked. Overall enjoyable experience.
"you can only love it"
10/03/14 EdithZeltnerniksic Zagreb, Croatia
I do not know the price as I was there for a business trip. But the short stay in the Hirschgasse including a great dinner in the Bismarck or Mensur-Stube was extremely positive and charming. so much tradition and history...Not too close to the railway station but not far from the Neckar-bridges to the Old city, calm. My room was a single budget room, style "Laura Ashley", with a comfortable large bed. Wifi works in the rooms. Unfortunately I did not have time to walk at the Philosphenweg... Stuff is very professional. As I had to leave early in the morning, I could not taste the "normal" breakfast. But what they prepared me for an "early breakfast" was soo tasty and nice...
"Lovely small hotel"
09/29/14 jdarr Carlisle, Massachusetts
Heidelberg has many charms and die Hirschgasse is a great place to sample them. Located across the Neckar River from the Old City, it is both a short walk to the Hauptstrasse and a quiet refuge after an active day. The staff is very helpful and knowledgeable. You wouldn't learn more or be better served in a larger establishment. Parking is easy and, for a little exercise, you can walk up hill behind the hotel to the maze of trails that includes the famous Philosophers' Way and its stunning views of the city. Despite being a small hotel, there are two restaurants - a casual Stube and an upscale gourmet. The latter is superb but demands its own review.
"Beautiful boutique hotel in historic town"
09/08/14 Angels42 London, United Kingdom
Step back into some old world comforts, with a glass of Prosecco at reception on signing in, and get shown to a room with your name tag at the door in gothic manuscript opening onto a smallish but very comfortable room with separate living area and a large four-poster bed which has to be climbed onto! Large well equipped bathroom. Free parking in the hotel grounds which are a 5 minute walk from the old bridge leading across the river into this historic town. Unfortunately the Michelin-starred restaurant is closed on a Monday, so we ate in the adjoining restaurant at a table by a magnificent presumably 19th century porcelain-tiled heater. The food and wine were delicious, service was exemplary and knowledgeable, and the next morning's breakfast in the main restaurant was spectacular, with lots of local produce and eggs/bacon etc. cooked freshly to order. Would not hesitate to go there again and this time sample the Michelin-starred cuisine.
08/12/14 waltontoffee Liverpool, United Kingdom
Spent several nights on business. Located just across the river and a short walk into the town centre. Rooms are bright decor is an acquired taste (think Laura Ashley) but clean and spacious. Bathroom modern and the molton brown toiletries a nice touch. The dining rooms are worth the stay alone - home of an historic duelling club the light shades made from rapiers and duelling paraphernalia abounds and makes for a marvellous setting. The food was superb the butlers breakfast started the day perfectly and evening meals a delight - the belly pork & veal among the best I've eaten - all this with a portrait of otto von Bismarck looking down upon you made for a great experience. I look forward to a repeat visit for pleasure one day.
08/06/14 888JohnCF888 Oxford, United Kingdom
Stayed 4 nights here taking a 2 bedroom suite. First the location - just a short stroll from the old bridge on the other side of the river from the old town, proved an unforeseen benefit as the hotel was well away from the hurly burly of Heidelburg in summer so was an oasis with free parking. We met a Canadian couple who rather regretted staying at a hotel right in the middle due to the noise, lack of parking and aggravation of moving luggage etc. Having eaten out in town of the enormous portions that the germans serve, the walk back is a good "digestif". The hotel style is definately rural German but it has a fascinating history (check the website) and the decor in the 2 restaurants works really well. Slightly more arresting for the British visitor is the Laura Ashley decor in the rooms and upstairs corridors which inevitably makes you feel you have returned to 1985. Some of the fitments and the lift even predate this so don't expect cutting edge interior design. However, more importantly everything worked, the shower was great as was the bath. Molton Brown bathroom kit was also a nice upmarket touch. Our room was very quiet although with no A\c, it did get a bit hot despite open windows. Bizarrely the michelin starred chef had been allowed to go on holiday at what I assume is the height of the season so the Gourmet restaurant was shut. However we ate twice in the Mensurstube German restaurant which was excellent if, as always, the food was a little weighty. Portions were generous so take some Rennies if your stomach has not acclimatised to German cuisine. The flavouring and presentation was first class. Breakfast was the star for me - pretty much everything you could ask for - really first rate scrambled eggs and bacon (I been in 5 star hotels where this was not the case), local jams, bread\croissants\ cold meats, cheeses, prawn cocktail, cherry yoghurt, smoked salmon, cereals etc. I ate the lot and dispensed with lunch. The staff were all uniformally top notch too - helpful, friendly, knowledgeable, professional (even the 18 year old who had just started that week). They made the stay just superb. Eg I know a bit about French wine but nothing about German so I asked them to chose suitable local wines to go with the meals - they got it right each time and were never tempted to just dish up the most expensive. Overall a really lovely hotel if you can forgive Laura Ashley. The only slight omission is the absence of a nice lounge for pre dinner drinks but we sat outside in the garden so it didn't matter.
07/30/14 Bill T Gandia, Spain
This is a wonderfully quirky, luxury hotel which is hard to fault on any level. It is over five hundred years old, set in a beautiful valley just yards from the Neckar river. It is about a ten minute walk to the old town which is also beautiful. From the moment we arrived we were treated as valued guests (by no means a common experience!) and were quickly checked in by Marcella a beautiful, intelligent and extremely helpfull girl who is a great asset to the hotel. She, and the other staff, looked after us royally each day and it was a real pleasure to be so pampered. Our suite was large and airy, furnished and decorated in the style of Laura Ashley. Not entirely to my taste but it fits in with the style of the hotel and it would be churlish to mark down the hotel for that. If you want a uniform styled box there is always the Hilton. We also had a small balcony overlooking the rose terrace and gardens. The bathroom is also huge and features a Jacuzzi bath and all the usual fittings and toiletries which you would expect in a luxury hotel. There are however, all the usual fittings of a modern hotel, safe, mini bar and free, fast wifi, though it did cut out occasionally. Again as many hotels still don't offer free wifi another plus point in my opinion. The breakfasts are stylish, huge, very filling and cooked to order. The food in either of the two restaurants is excellent and the Michelin star is well deserved. In all a hotel I would love to return to and can only recommend it most highly to anyone who would like to try it out.
"Beware of (massive) hidden costs"
07/21/14 NYCSS New York City, New York
First off, the hotel is -- overall -- delightful, but a bit worn. The room in which we stayed was in dire need of an upgrade (at a minimum, a paint job and some new wallpaper...) The staff is helpful and courteous, and the Michelin 1-star restaurant is superb and worth the trip in and of itself. We had a wonderful dinner on the patio; each course was inspiring. The BIG disappointment was the unexpected (and unannounced) charge of 92 Euros (!) for two breakfasts on our bill when we checked out. Upon check-in, we were informed of the hours when and the location where breakfast would be served, but at no time were we informed that the charge -- unlike virtually every other hotel in Europe, including five-star luxury hotels -- would be additional to the already high room rate. Since we do not typically eat breakfast, we declined the elaborate preparations and instead opted for one latte, one cappuccino, three fried eggs (total), two small glasses of orange juice, one croissant, one pretzel roll, and some jams. Again, at no time were we informed that we were paying regardless of whether we consumed the elaborate meal being sereved or not... Needless to say, we were displeased by the charge at checkout, and when we questioned it, the desk clerk disappeared into the kitchen to ask Alison (the owner/proprietess), who sent the message back that half of one breakfast charge would be removed from our bill. By ANY account, it's unconscionable to be charged 69 Euros for what we consumed, and this unfortunately spoiled our entire stay. My advice - be forewarned that you are about to consume the most expensive breakfast of your lives; you are better off skipping it and grabbing something five minutes away in town... One more thing - the wifi, while free, is unreliable and slow...
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