"Very nice hotel"
The hotel was very nice and our room was fancy and spacious. The staff was super nice and provided us with drink and snack during check in. Decent location too, not too far of a walk to old town.Genuine Hotels.com guest review
We did the suite and loved our stay. No complaints. It is the perfect area to see everything. If coming in by train make sure you go the extra stop after the main Heidelberg station to the Heidelberg Altstat. Ending of word may not be spelled but it is the next stop after Heidelberg Hbf and my take on the German word was alternate. It takes you within […] a block or two from the walk bridge so get off train look at water and walk left to the bridge. Once across cross street go left to first road, Hirschgasse and climb hill third building up the hill on the left. Sign on road and building sits in plain site. Owners great. Food in their lower priced restaurant very very good. High end more duck, sweetbread type food and expensive. They are known for their food too. If going to Heidelberg this the place to stay. Also the beginning of the town starts at the walk bridge on train station side of bridge and heads right toward castle. It is a long road of shops... Easy access to castle via funicular which is just up hill from main shopping road. You will see big sign with a train pic and bahn as you walk the main road and look up toward castle as you meet each intersection. You walk town as far as car bridge with the two tower entrance and the good luck monkey. Don't forget to take your iPad on city walk and stop in Starbucks to get 2 hours free wifi and bathroom code on receipt. Stayed same the 3 days we were there. Read moreGenuine Hotels.com guest review
"An absolute world-class gem!"
We came to see the Heidelberg Castle and decided to stay at this hotel. Next trip this hotel will be the focus of our trip instead of the castle. This is an amazing hotel. The staff is amazing. Every tiny detail was considered and the best possible option was chosen. Attention to detail doesn't really describe the pure luxury this hotel provides. Character, […] history, luxury, service, etc. There are no flaws in the hotel, in the restaurants, in anything! The"large breakfast" was nothing short of amazing! There must have been at least 40 different parts to it. I didn't even eat one of the artisan breads because it was simply too beautiful to bite into! Had amazing venison for dinner, wife had amazing vegetarian salad. Spot-on perfect! The location is really great. Get up a little early and get some photos of the water at dawn. The light is incredible and it is so peaceful. The castle is a must see and the old town was delightful. The train to Paris... that's another thing. I'm really surprised that we didn't end up in Portugal or Siberia or something!!! Read moreGenuine Hotels.com guest review
"Lovely old hotel"
Great service, both staff and owners. Reasonably convenient to old town Heidelberg.Genuine Hotels.com guest review
Very lovely hotel with great restaurant, uniquely decorated suites.Genuine Hotels.com guest review
Very nice place. Beautiful room with modern bath and comfortable. Arrived Sunday but restaurant is closed on Sundays. We were sent to a wonderful restaurant in town. The next day we ate at the hotel and I wish it had been closed on Mondays as well. We left before 6am for the airport and could not even get a cup of coffee since the staff does not arrive […] before 6. Nice staff though not very well trained. Read moreGenuine Hotels.com guest review
"A little disappointing at the price"
Decorated by Laura Ashley in the 1980's and unchanged since so the hotel has a dated chintzy look. Taps, basins tiles etc are old and worn, it was far less luxurious than the other hotels on our trip yet cost more. Food was also expensive (dry goulash on a bowl of noodles 24 euro) and not nice. Perhaps all these things are a matter of taste and the […] hotel feel it worth preserving Laura's efforts - but we were both left feeling underwhelmed. Our room was promised to have a city or mountain view but through the net curtains all we could see was a narrow street and a garage block with some apartments that looked right at us - no view at all and a bit dark. It could be that Heidelberg is all expensive. The staff were pleasant and the place is certainly historic and about a 12 minute walk to town. Read moreGenuine Hotels.com guest review
"Best for a romantic getaway"
Very friendly and helpful staff, gorgeous rooms albeit with an antiquated TV, great location away from the bustle but not too far from the main attractions.Genuine Hotels.com guest review
オーナーの心配り化随所に感じられました。スタッフのサービスはとてもよく、癒される環境でした。残念なのはインターネット環境が悪く、５★なのに優良だったことです。また、部屋履きスリッパの用意がありませんでした。Genuine Hotels.com guest review
Fantastiskt familjärt hotell, med mycket bekväma sängar!! Vi har bott där tidigare och bor gärna där igen!!Genuine Hotels.com guest review
"Lugnt och bra läge!"
Gammalt rustikt familjehotell, mycket trevligt! Det som fattades var en takfläkt, det var otroligt varmt på rummet! (AC var ej att tänka på,det skulle förstöra både in och utsida på det lilla fina hotellet) Vi åker gärna dit igen!Genuine Hotels.com guest review
08/12/14 waltontoffee Liverpool, United Kingdom
Spent several nights on business. Located just across the river and a short walk into the town centre. Rooms are bright decor is an acquired taste (think Laura Ashley) but clean and spacious. Bathroom modern and the molton brown toiletries a nice touch. The dining rooms are worth the stay alone - home of an historic duelling club the light shades made from rapiers and duelling paraphernalia abounds and makes for a marvellous setting. The food was superb the butlers breakfast started the day perfectly and evening meals a delight - the belly pork & veal among the best I've eaten - all this with a portrait of otto von Bismarck looking down upon you made for a great experience. I look forward to a repeat visit for pleasure one day.
08/06/14 888JohnCF888 Oxford, United Kingdom
Stayed 4 nights here taking a 2 bedroom suite. First the location - just a short stroll from the old bridge on the other side of the river from the old town, proved an unforeseen benefit as the hotel was well away from the hurly burly of Heidelburg in summer so was an oasis with free parking. We met a Canadian couple who rather regretted staying at a hotel right in the middle due to the noise, lack of parking and aggravation of moving luggage etc. Having eaten out in town of the enormous portions that the germans serve, the walk back is a good "digestif". The hotel style is definately rural German but it has a fascinating history (check the website) and the decor in the 2 restaurants works really well. Slightly more arresting for the British visitor is the Laura Ashley decor in the rooms and upstairs corridors which inevitably makes you feel you have returned to 1985. Some of the fitments and the lift even predate this so don't expect cutting edge interior design. However, more importantly everything worked, the shower was great as was the bath. Molton Brown bathroom kit was also a nice upmarket touch. Our room was very quiet although with no A\c, it did get a bit hot despite open windows. Bizarrely the michelin starred chef had been allowed to go on holiday at what I assume is the height of the season so the Gourmet restaurant was shut. However we ate twice in the Mensurstube German restaurant which was excellent if, as always, the food was a little weighty. Portions were generous so take some Rennies if your stomach has not acclimatised to German cuisine. The flavouring and presentation was first class. Breakfast was the star for me - pretty much everything you could ask for - really first rate scrambled eggs and bacon (I been in 5 star hotels where this was not the case), local jams, bread\croissants\ cold meats, cheeses, prawn cocktail, cherry yoghurt, smoked salmon, cereals etc. I ate the lot and dispensed with lunch. The staff were all uniformally top notch too - helpful, friendly, knowledgeable, professional (even the 18 year old who had just started that week). They made the stay just superb. Eg I know a bit about French wine but nothing about German so I asked them to chose suitable local wines to go with the meals - they got it right each time and were never tempted to just dish up the most expensive. Overall a really lovely hotel if you can forgive Laura Ashley. The only slight omission is the absence of a nice lounge for pre dinner drinks but we sat outside in the garden so it didn't matter.
07/30/14 Bill T Gandia, Spain
This is a wonderfully quirky, luxury hotel which is hard to fault on any level. It is over five hundred years old, set in a beautiful valley just yards from the Neckar river. It is about a ten minute walk to the old town which is also beautiful. From the moment we arrived we were treated as valued guests (by no means a common experience!) and were quickly checked in by Marcella a beautiful, intelligent and extremely helpfull girl who is a great asset to the hotel. She, and the other staff, looked after us royally each day and it was a real pleasure to be so pampered. Our suite was large and airy, furnished and decorated in the style of Laura Ashley. Not entirely to my taste but it fits in with the style of the hotel and it would be churlish to mark down the hotel for that. If you want a uniform styled box there is always the Hilton. We also had a small balcony overlooking the rose terrace and gardens. The bathroom is also huge and features a Jacuzzi bath and all the usual fittings and toiletries which you would expect in a luxury hotel. There are however, all the usual fittings of a modern hotel, safe, mini bar and free, fast wifi, though it did cut out occasionally. Again as many hotels still don't offer free wifi another plus point in my opinion. The breakfasts are stylish, huge, very filling and cooked to order. The food in either of the two restaurants is excellent and the Michelin star is well deserved. In all a hotel I would love to return to and can only recommend it most highly to anyone who would like to try it out.
"Beware of (massive) hidden costs"
07/21/14 NYCSS New York City, New York
First off, the hotel is -- overall -- delightful, but a bit worn. The room in which we stayed was in dire need of an upgrade (at a minimum, a paint job and some new wallpaper...) The staff is helpful and courteous, and the Michelin 1-star restaurant is superb and worth the trip in and of itself. We had a wonderful dinner on the patio; each course was inspiring. The BIG disappointment was the unexpected (and unannounced) charge of 92 Euros (!) for two breakfasts on our bill when we checked out. Upon check-in, we were informed of the hours when and the location where breakfast would be served, but at no time were we informed that the charge -- unlike virtually every other hotel in Europe, including five-star luxury hotels -- would be additional to the already high room rate. Since we do not typically eat breakfast, we declined the elaborate preparations and instead opted for one latte, one cappuccino, three fried eggs (total), two small glasses of orange juice, one croissant, one pretzel roll, and some jams. Again, at no time were we informed that we were paying regardless of whether we consumed the elaborate meal being sereved or not... Needless to say, we were displeased by the charge at checkout, and when we questioned it, the desk clerk disappeared into the kitchen to ask Alison (the owner/proprietess), who sent the message back that half of one breakfast charge would be removed from our bill. By ANY account, it's unconscionable to be charged 69 Euros for what we consumed, and this unfortunately spoiled our entire stay. My advice - be forewarned that you are about to consume the most expensive breakfast of your lives; you are better off skipping it and grabbing something five minutes away in town... One more thing - the wifi, while free, is unreliable and slow...
"Walnut Grove on Neckar"
07/19/14 AndLibertyForAll Nice, France
Very historical and inspiring hotel, which deserves to mention to be decorated the Laura Ashley way: indeed, you feel like staying by The Little House in the Prairie!!! Rooms, bedding and bathrooms were amazing although a bit dusty... Reception staff (see also your name on the door bell! lol) is great although the restaurant one looks more mitigated; the inn restaurant's menu (not the gastronomic one) is fine but can be ignored (the setting must be seen though!). Location is at the other side of the river but you can enjoy a great view!
07/01/14 Junespain MN
This small luxury hotel was a gem to find in Heidelburg. Marcella at the front desk was very helpful, gracious and hospitable. She showed us how to get to town, enjoy the beautiful sights, where to drink the best coffee, nearest gas station. All their rooms were suites, ours opened directly to the garden. Our room was beautifully furnished befitting a luxury hotel. The bathroom was a WOW! Full jacuzzi and spacious. It was worth every penny. This hotel was 20 minutes from the castle. Parking is free. The restaurant is next door and is a museum by itself. The food was great in spite of us missing their Michelin star chef who was off that day( Sunday and Monday)
"Charming bt with a few little niggles"
06/30/14 mdcryan Frankfurt, Germany
This is a charming individual hotel. As befits a Small Luxury Hotel of the World the Service is first class. Very personal, very profesisonal but without being intrusive. Couple of nice touches including Prosecco on arrival and having the name outside our door. Breakfast was very good, although the room is very dark (Lots of deep reds and greens) The beds were comfortable but the rooms - at least the one I had- had a few little issues. nothing major, but enough to be worthy of mention. We had booked a four poster suite, but got an attic room suite, where we kept banging our head on the sloping roof... and no 4 poster. The bathrrom was quaint, but the bath small and again, you couldnt stand up to use the shower attachment or else you banged your head. There was no shower curtainn and no individual shower. There were insufficent amentities (uncluding no conditioner),some of the tiles were cracked, and the showere head/hose was worn and leaked. My biggest issue was the restaurant. They have 2. Neither could we try becuase they were fully booked (including a Michelin starred restaurant) - which as a resident was very frustrating. On sunday both restuarants were closed and there was no room service. At this level and this price this is simply not good enough.At least one should have been open. I would probably go back,. I tink I just had a poor room and a few frustrations.
05/28/14 Clematis_10 New York City, New York
A German country style hotel across the Neckar river in a quiet location. It has a renowned restaurant and a weinstube with memorabilia from the cadet days when students fought duels for bravery and honor. The hotel is run with care by the Kraft family and is a wonderful antidote to anonymous luxury hotel chains. The location is good for walking to city center and for day trips to Worms and Speyer. "Yes," the Internet connection is slow but this is a hotel to get away from all that.
"Historic hotel with superb local food"
04/14/14 Paula W
I spent three days at the hotel on business and had a very pleasant stay. Room was clean and well kept and the dining room with its historic connections to the student duelling clubs was a delight. Excellent local food I had both Zander and belly pork which were superb, excellent service and fine local beers. Why stay at an identikit modern hotel when you have Die Hirschgasse as an option.
"Charming authentic hotel"
04/06/14 NewYorkWendy New York
This hotel, across the Neckar from all the tourist throngs, has marvelous service and a very authentic aura. The three day package includes a private tour of the town and castle by a lovely lady guide, plus two meals in the hotel, plus breakfast and tickets to the museum and, while we were here during the music festival, tickets to a concert. A great value.
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