All hotels in Interlaken, Switzerland
1 room, 2 adults
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Seestrasse 2, Unterseen, BE, 3800, Switzerland, ‏‎800-491-6126
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3.4 / 5Good

Score breakdown (from 15 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.8
  • Comfort
    3.5
  • Condition
    3.2
  • Neighborhood
    3.7
2.0 / 5Fair
"NOT ADVISABLETOSTAY IN SUMMER"
Hotel can not be say 3star.No AC No fan No coffeemaker no restaurant.During my stay it was summer and due to suffocation I could not sleep all my nights.staff are goodIt is 10 mta from station.
Genuine Hotels.com guest review
2 night family trip Jul 6, 2015
PRADEEP
US
4.0 / 5Excellent
"I'd stay there again"
Hotel is off the beaten path which is refreshing. They have complimentary bikes you can use for a day. Staff very friendly. Amazing breakfast. Close proximity to the Bahnhof West Station. Rooms don't have AC, so can get toasty. Would definitely stay here again.
Genuine Expedia guest review
Other trip Sep 12, 2014
A Traveler
US
4.0 / 5Excellent
"Nice and Comfortable Hotel"
The rooms were clean and simple, but served our needs. The lack of AC was a little frustrating, but not too bad.
Genuine Expedia guest review
Other trip Aug 13, 2014
Kathy
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"no window in the bathroom"
tiny room. Not even a single hole in the bathroom for fresh air. Except that everything is good.
Genuine Hotels.com guest review
3 night family trip Sep 5, 2014
A Traveler
GB
3.0 / 5Good
"Adequate Accommodations in Interlaken West"
Hotel is a little weathered and worn, but close train station (500m) for what essentially was a 1-day stay. Breakfast was ordinary and there was a decent restaurant down the street. Room was large, bathroom small. View front front window was amazing with Jungfrau peaks directly in front of hotel. Area was very nice, though street in front of hotel could be busy. Hotel was 0.5km from main part of town. Overall, a decent hotel but nothing fancy. Front desk was nice and helpful with directions and information.
Genuine Hotels.com guest review
1 night family trip Jun 5, 2014
John
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Bon séjour mais un peu cher pour les prestations.."
Très bon séjour, une grande chambre et une bonne literie néanmoins une salle de bain très petite. Petit déjeuner peu varié et viennoiseries de mauvaise qualité.
Genuine Hotels.com guest review
4 night family trip Jun 22, 2015
A Traveler
FR
3.0 / 5Good
"Um dia em Interlaken."
Fomos hospedados em apartamento no 3º piso, para o qual não há elevador. Estávamos viajando por 15 dias, com bagagens pesadas. Fomos obrigados, minha mulher e eu (68 anos) a carregar as malas do segundo para o terceiro piso.
Genuine Hotels.com guest review
1 night romance trip Feb 8, 2015
Paulo Roberto
BR
4.0 / 5Excellent
"Emplacement exceptionnel"
Emplacement exceptionnel avec vue sur le Jungfrau ! A 10 minutes à pied du centre d'Interlaken, cet hotel typiquement du style 'Chalet Suisse' est parfait pour un séjour de quelques jours. Personnel très accueillant ! Propreté des chambres impeccable.
Genuine Hotels.com guest review
6 night family trip Aug 31, 2014
irun
FR
4.0 / 5Excellent
"Frühstück"
Hat mir alles, außer Frühstück gefallen (Auswahl ist wirklich gering). Lage ist perfekt. Personal sehr freundlich. Zimmer ist ok.
Genuine Hotels.com guest review
2 night trip May 29, 2014
A Traveler
DE
3.0 / 5Good
"난방이 필요해요"
별도의 개별 난방이 필요합니다. 추웠어요.
Genuine Hotels.com guest review
1 night family trip May 1, 2014
A Traveler
KR
3.0 / 5Good
"시설은실망"
위치는Interlaken west역에서걸어갈수있는거리여서좋은데시설이욕실을합판으로막아서가건물같은느낌이라가격대비실망했어요.ㅠㅠ
Genuine Hotels.com guest review
2 night trip Oct 30, 2013
이강일
KR
4.0 / 5Excellent
Genuine Venere guest review
Other trip Jun 5, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Sep 13, 2012
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
3 night trip May 5, 2014
Ethan
IE
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Jul 12, 2014
A Traveler
CH

TripAdvisor reviews for Hotel Chalet Swiss

Overall rating:Based on 109 traveler reviews

Most recent traveler reviews:

Overall Rating
"Worst Hotel Ever"
07/31/15 michaely536
OMG...... Please!!! I saw some really positive comment on this page so I book this hotel for my stay in Interlaken, but please also read those negative comments because they are purely true, it has been the worst experience I ever have had! The room was old and outdated back to the 1960s, but importantly those blankets are clean. Actually, that won't bother me that much, but the attitude of the staff is the worst! They are unhelpful/ rude and unfriendly, they treat us like in the military campus...... They just don't want to be bother! The owner is selfish and racist, if you have bad owner and you will have bad staff! We ordered American Breakfast, and it is not that great, and for the first day we could not finish all, therefore they cook less and so we are not enough, don't have enough choices for breakfast As there is no A/C, it is very hot in the room, so you hardly asleep, although you have a fan next to you, but it will make you dizzy That key system is another thing, complicated and dangerous, you need to change your key before you leave the hotel for 'sercutity' reasons but everyone could take the key and open the doors if those people were out! And that elevator was too small that could only carry two large luggage and a man! So really not recommend, we also stayed in other hotels in Swiss, and it is day and night diffrences
Overall Rating
"The worst hotel "
07/29/15 Franklin M
Please......This is the worst hotel ever. The room is old and dated ( everything in the room is dated back to 1960's ). Actually that doesn't really brother me too much (even the rate wasn't cheap ). The staff: it gives Swiss a bad name. They are rude and extremely unfriendly. They treat people like they are allowing them to stay for free. They just don't want to be brother. If you are minority, then it's even worst. Very racist owner. You have bad owner, that's why you have bad staff. Very very unhelpful staff. We stayed at other hotels in the mountain, it's day and night different. Swiss people is friendly and they sure shouldn't operate hotel in Swiss. We pick this hotel based on some positive comments here. Please read the negative ones because they are true. Btw. If the weather is hot, then stay here. There is no AC. Trust me, the worst service in Switzerland
Overall Rating
"Nice"
06/25/15 Ndvyx
It's not far from the main town square you could just walk in 5 minutes, the place is so unique, the price is affordable, it offers some delicious breakfasts and the room is very comfy, the staffs are very nice and it has a beautiful mini garden in the front it also got a bus parking lot.
Overall Rating
"Recommended at Interlaken "
06/20/15 Karan S
The hotel is walkable distance from the Interlaken East station and from the bus stop. The rooms are big and very well maintained. The bathrooms are also good. The staff is also very helpful. They gave us tips about where to go and how to get there without wasting time. We get a very scenic view from the hotel. Overall we had a lovely stay at the hotel.
Overall Rating
"Comfy hotel"
05/27/15 Doreese W Kuala Lumpur, Malaysia
The hotel offers a comfortable stay . This is located at the quiet side of the town. However, you may walk to the nearby place to shop. They many options available to shop for souvenir . The breakfast provided is simple but sufficient .
Overall Rating
"Friendly staff, great view and location"
04/29/15 Vijayvakil41 Walnut, California
My wife and I stayed at the chalet last week. The staff from kitchen attendants to receptionist to the owner of the hotel were extremely friendly and informative. Location only 10 minutes walk from the West station. Rooms are very clean and descent in size. I have travelled throughout the world and stayed at various 3 to 5 star hotels but the service we got here was just EXCELLENT. If you would like to rise a bike they have them for free.We would definitely go back.
Overall Rating
"Nice"
04/27/15 CKB2662 Kolkata (Calcutta), India
Stayed here last week. Very polite and helpful staff. Typically swiss excellent property. Opt for for front block mountain view rooms. Rooms are nice and cozy. Clean toilet. Fairly good breakfast. I loved this property and if I go back to interlaken I shall definitely opt for this hotel.
Overall Rating
"Small paradise"
02/04/15 AshishBhopal Indiana
We stayed here in June 2010, excellent hotel, beautiful rooms, even toilets have a view, walking distance from train station. Very quite, beautiful surroundings. Breakfast is well laid out, very polite staff.. Shall be going back here..
Overall Rating
"Cozy place ... but has limited amenities to offer"
12/04/14 NyN121 Pune, Maharashtra, India
This was my first time in Swiss and I was so awed with the place that it did not matter how the hotel was, maybe because of this the hotel did not disappoint me. It is a cozy looking place with a facade of dark brown wood. Very photogenic exteriors. The hotel staff also is cooperative and always ready to help. Location wise this place is just 2 mins walking from the Interlaken West station, so very convenient. There is an Indian restaurant 'Little India' (not sure if I got the name correct) just besides the railway crossing. So for Indians travelling they might get food to eat here. Interlaken West station also has a ferry station right besides it from where one can take a ferry over the Thun Lake. So location wise the hotel is very convenient. The shortcoming is the amenities ... well there isn't any to really speak. The bathrooms are very small, the heaters do not always work, one would have to go to the reception if you want to fetch some hot water for a coffee or anything else. But again like I said, it doesn't matter when you go to swiss, one would barely want to stay in the hotel. We had taken a CP meal plan (Including Breakfast). For Breakfast there aren't much choices for vegetarians like me. Even for the non-veggies I doubt that the beef/pork bologna is going to suit Indian taste. But thankfully we got some bread, fruits and coffee. My take on this place, go if you get a very good deal else, there are better places in Interlaken.
Overall Rating
"September short stay"
09/23/14 John-Rosie-13 Kelso, United Kingdom
Cannot overstate how helpful and friendly the staff were. A classical Swiss hotel with views that match the description. Good breakfast and bar facilities. It is only a short 5 minute walk from the Interlaken West train station and on a bus route too. The shops and restaurants are within 10 minutes walk. A great place to explore the locality.
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