"Charming, welcoming vintage hotel"
I had high expectations for the hotel based on the information in the Hotels write up. I was pleasantly surprised with the charm and hospitality that we experienced during our stay. The staff is outstanding and couldn't have been more helpful or welcoming. The location is very convenient to transportation and the city center. The room was comfortable […] and updated even though the hotel is vintage. We were delighted with our stay. Read moreGenuine Hotels.com guest review
"Nice boutique hotel in charming neighborhood"
We really liked this smaller boutique hotel in an artsy neighborhood and a short walk to all of the museums & attractions. We stayed in a suite which was very unique and large with tall ceilings and lots of character. Loved the salon rooms where they served breakfast each morning and tea in the afternoon. Friendly and helpful staff. The only complaint […] would be the entrance to the hotel does not really match up to the rooms and hallways. When we arrived we thought we had possibly made a mistake by the look/feeling of the entrance/lobby and shabby elevator, but once we were in the hallway to our room and especially once we walked into our beautiful suite we were very happy with our decision. Would definitely recommend this to anyone that is looking to stay in more of a neighborhood than right in the heart of the touristy museum sections. Lots of great boutique stores and restaurants/cafes in the neighborhood around the hotel. Read moreGenuine Hotels.com guest review
"Best Breakfast Convenient to all sights"
Finding staff who are always cheerful and willing to go the extra mile is always difficult . The hotel Altstadt has achieved this goal admirably. We never thought we would be able to find such a large and well appointed room in a hotel room in Europe.Genuine Hotels.com guest review
Great service in a very unusual but high quality hotel. Excellent rooms and fantastic salon, with roaring fire and free tea and cakeGenuine Hotels.com guest review
What a lovely surprise this hotel was for us. The decor is fascinating and the rooms are beautiful. And a heated floor in the bathroom, what a nice touch. Wonderful breakfast in a lovely breakfast area. The staff are so helpful and attentive. Wi-fi is free. It is well situated for the Museum area and access to the Ring and the historic area. We stayed […] for 2 days and had no problems whatsoever. Highly recommended. Read moreGenuine Hotels.com guest review
"Eclectic and personal"
Exceptional staff and many personal touches. Very different to a typical large chain. Rooms large and beds superb. area very quiet with lots of bars / restaurants.Genuine Hotels.com guest review
This hotel is a very old building (circa 1901) that has been substantially remodelled. Our bedroom and ensuite were very modern and we had a spacious suite which was comfortable but not luxurious. Some areas of the building had been deliberately left in character with its former use (warehouse / showrooms). The entrance door, entrance hall and main […] corridors all retained an "industrial" look. This look had been offset to some degree by the placement of many examples of original modern art. In spite of this we found these areas to be unattractive and not at all welcoming. In fact when we first entered the front door we got quite a shock and wondered what we had got ourselves into. The dining / salon areas were pleasant and comfortably furnished. The buffet breakfast was excellent and the staff were friendly and helpful. The hotel is situated in a quiet back street and is about 15 minutes walk to the "Museum Quarter". The adjoining streets are somewhat run-down and there is a lot of graffiti that spoil some fine old buildings and the experience of walking to the main sights. In summary the Alstadt is a somewhat quirky building that may appeal to "arty" types but if you are looking for a conventional luxury hotel it's better you choose one of the well known brands. Read moreGenuine Hotels.com guest review
"Hermoso Histrico Hotel"
Muy lindo y agradable. Calidad, algo de lujo, mucho diseño, salones para desayunar magnificos y variados. Habitación grande y divertida. Muy buena experiencia.Genuine Expedia guest review
"Sobre el personal"
Personal muy amable lo mismo las camareras y en recepción. Nos pusieron en contacto con una persona para poder hablar en español. Repetiremos.Genuine Hotels.com guest review
"Fantastisk hotel, Fremragende service"
Hotellet er fantastisk med dejlige værelser, morgenmaden er super lækker og super hyggeligt med eftermiddags the/kage. Personalet er flinkt, særdeles serviceminded og de vil oprigtigt gøre hvad de kan, for at man får et dejlig ophold. Hotellet efterlader intet at klage over, mangler mv. Et alt i alt et perfekt ophold.Genuine Hotels.com guest review
"Stort sett godt fornøyd"
Betjeningen var veldig serviceinnstilte og vennlige. Hotellet ligger 15-20 minutter å gå fra Stefansdomen, men samtidig sentralt i forhold til Museums Quartier og andre severdigheter. I nærområdet er det flere små, hyggelige kafeer / restauranter - noe a la Grunerløkka i Oslo. Hyggelig.Genuine Hotels.com guest review
08/20/14 Shar0206 Melbourne, Australia
We stayed 3 days at Hotel Alstadt and found it to be a most enjoyable experience. The local area is interesting and away from the hectic tourist precincts. It is only a 5minute walk to Ringstasse. Our room was a generous size with plenty of space and storage for luggage. Bathroom was tiny but washbasin located in room created more space. Breakfast was delicious and The Salon bar before or after dinner was a most relaxing place. The staff here are delightful. In all reception staff were friendly and helpful. I would definitely recommend and choose to stay here again.
08/15/14 nandv Dublin, Ireland
We recently stayed at the Altstadt for 6 nights. We found it to be a boutique hotel of exceptional quality. The staff are first class as regards helpfulness and competence. Our room (junior suite) was exactly as shown on the website - spacious, comfortable and individually-decorated with a very nice bathroom. The breakfast buffet was of a very high standard - including the complementary prosecco! The location is very good for accessing the centre of Vienna - 5 minutes walk to the U Bahn and less than 15 minutes stroll to the Hofburg Palace. Also, there are a variety of good local restaurants/bars/cafes within a few minutes walk in the Spittelberg area or in the Sankt Ulrich Platz. If you are looking for 24-hour room service, bellhops and a standardised "international" hotel experience, then we would suggest not booking the Altstadt as it is not intending to provide that experience. If, however, you are seeking quality service and a relaxing environment within a handsome Viennese apartment building, then the Altstadt is for you.
"Don't Let the Lackluster Lobby Fool You"
08/13/14 ClaudeA654 Mill Valley, California
Don't let the entry put you off. This place is great. The driver pulls up to what looks like an apartment building. No doorman, no valet, no hotel lobby. Just some strange art on the walls of the entry and a sign that says to go upstairs to the reception. So we take the elevator up, looking at each other nervously, and we arrive upstairs. I am ready to hit the internet to look for a new room pronto, although the front desk young lady is pleasant enough. We go up in the elevator to our floor, and down another hall to a door, which leads into another hall, and then finally into our room. And what a room! The suite is really a two bedroom apartment with a living room, bar, library, and lounging area all rolled into one. the décor is modern yet sort of classical and definitely chic and this place is huge and fun and great. The breakfast the next morning was excellent, the staff all friendly, the dining room very spacious and elegant. This place made us feel at home. Do I like the neighborhood? I still don't know if I would choose it as my favorite however it was pleasant and safe and easy walking to several good restaurants. This was my family's favorite hotel on our entire Euro trip this year. But definitely spring for the suite, as the space is something we rarely see in European hotels. I will return.
08/13/14 Tom W Amsterdam, The Netherlands
First - this is the best location in Vienna - next to the museumsquartier and walking distance to the Naschmarkt. The hotel itself is fantastic, with unique, quirky, interesting art throughout. The suite we had was a great size, even with a grand piano and very comfortable. Top marks for breakfast and they even offer afternoon tea and cakes. However, the best compliment I can give is to the staff - everyone of them was friendly, responsive, helpful and engaging. This kind of hospitality makes a stay really memorable. I would highly recommend to anyone looking for a hotel in Vienna, whatever the reason.
"Not what was advertised"
08/13/14 theru55ian Monaco
I booked this hotel for three nights after reading so many positive reviews and seeing some lovely looking photos of refurbished, modern rooms. Prices seemed affordable as well. People used language like "quirky", "boutique", and "unusual" to describe the Altstadt, but there was very little to indicate what was to come. When we arrived, it was late, and we enter through a heavy door and are greeted by…nobody. It's a strange, musty smelling foyer with tatty carpets and odd art on the walls. There's a sign directing us to go up a floor to the reception area. Once we located the lifts, which were around the corner and not obviously marked, we get up the the reception floor. More corridors. Another door through which to drag our luggage. Nobody at the reception desk. We ring a little bell. When the girl arrives, she is very kind and welcoming. That i will say…staff was excellent. We are given our key and shown to the suite we booked. When we get upstairs to our room, we were stunned. Though it was very large, with two bedrooms, a huge living room, and a strange little hallway of its own…it was not at all like the photos on the booking website. When i booked, the photo that accompanied the "suite" featured a dark-paneled, almost gothic and sensual looking room with silver and aubergine accents and nice gray rugs, a big glass shower room and chic drapes. What we walked in to was at the other end of the spectrum. More tatty 70s style furniture in an array of mismatched colors like yellow and brown, in that typical retro-futuristic style like you see on The Jetsons. Also there were out-of-place oriental rugs, furniture that looked like it was collected at random from yard sales, and a basic bathroom. Furthermore, this hotel has no restaurant. We got in at almost 11pm, were starving, and just wanted to order up some room service. No luck. You can order sandwiches from the snack bar, but that is it. And that was the last straw. We had to get out of there. We got our things together and told the young woman at reception that we felt like we were deceived by the photos on their website, and that we would be leaving. She informed us that we "should've asked for the room we saw in the photo when we made the reservation". What?? You cannot be serious. That is not what the "special requests" box is for. That is for things like "we would love a room with a bathtub" or "something on a high floor". We should not have to ask to be specifically placed in the nice room instead of the old, non-renovated one. The "nice" room was apparently not available, nor were any other rooms that were decorated in the new style. We immediately left and went to another hotel. So, as we did not stay the night, this review may seem incomplete…however, i felt compelled to warn other travelers that you must apparently specify which kind of decorated room you want. Also be prepared for more of a hostel-type environment than you would have at a more well-known hotel…no amenities, no luxuries, and no restaurant.
"Not fun in funky."
08/12/14 Natsdaughter2014 Tenafly, New Jersey, United States
We just returned from a three day stay at The Altstadt. We arrived from Budapest having stayed at The Corinthia which is a fantastic hotel. I have always had good luck with my fellow Trip Advisors' reviews but this time was different. I'm not sure what the rave reviews are about because there are some really big drawbacks to it that haven't been mentioned. First of all, The Alstadt is NOT a typical boutique hotel as you would expect. It is in a portion of an old building which is jointly occupied by permanent tenants and offices. There is no doorman or bellhop to help you with your bags. The street level entrance door is open and there is no security whatsoever. Do not think of staying here is you are a woman traveling alone. We arrived in the evening and were dropped off by taxi at what seemed like the wrong place. There was a canopy with the hotel's name but NO other signage until you went into the lobby and tried to figure out what was going on. There is nothing on the first floor to indicate what to do until you go to the back of the first floor. (The hotel should send you an arrival email explaining what to do when you get there.) We wandered around the lobby with our heavy bags until we found a tiny elevator near a print out attached to the wall to say reception was on the third floor. Why we weren't told that ahead of time I have no idea. The elevator was so tiny we had to make two trips to get our bags up to reception.The next day we discovered another larger elevator that is not apparent when you first get there. We had booked a junior suite and were brought up to a room by the receptionist through a labyrinth of doors and hallways. Still no bellhop to help you. We were exhausted after a long day and train ride from Budapest. It was unbelievably hot in Vienna and the room (more of a small apartment) was like a sauna. The one A/C vent they had could not possibly cool down our our suite. We had to stay in the bedroom with the door closed to try to cool it off. If you want the temperature cooler you have to call the office because they have the main control there which kept you from adjusting the thermostat to your liking. We went to use the shower and this was the worst part: the "shower" was rigged up to the old bath tub. There was no safety bar to hold on to for getting in and out of it and no rubber bath mats to keep you from slipping. The "shower" had a glass panel on the edge of the tub less than halfway across to keep the water in. There was no way to take a shower without getting water all over the floor. I have already had in accident in a Cancun hotel from slipping on a wet floor. This is so dangerous, it would never pass a building inspection in the US. The shower head was the hand held type and the holder bracket for it would not stay up, so basically you could not take a normal shower. There was no dresser to put away your clothes in these large rooms - none. There were a few shelves in the closet. When I asked where the dresser was the receptionist seemed surprised that I even asked. She said she could find out the next day if we needed one. It was ridiculous. We decided that we would check out if we couldn't get a room with a real shower and that was when they said they had another room with a standing shower that wouldn't be available until the next night. We saw it the next morning and decided to switch rooms rather than leave. We had to move all our clothes again with no bellhop. The management should have offered to move us but did not. This was all adding up to really poor experience. The next night we slept in the suite with a shower in the bathroom but the A/C was broken. They sent a maintenance man who said he would come back in two days to fix it. no joke. It was so hot in our room we tried opening the windows to get some sleep but our room faced the street and it was noisy. The good aspects are the hotel are that it is in a good location and the breakfast was really nice. The small staff is very sweet and doing their best to serve the guests but that doesn't make up for the shortcomings of a "hotel" at this price level. It felt more like a B&B or an upscale BnB rather than a four star hotel.
"Wonderful Gem in Vienna"
08/12/14 Sindyu Bethesda, Maryland
This hotel was charming. The art was lovely around the hotel and the staff were very helpful. We enjoyed the breakfast and the afternoon tea. It was convenient, quiet, and air conditioned. I would stay there again when next in Vienna.
"MUST SEE hotel"
08/12/14 Martin K London, United Kingdom
This hotel is absolutely unique worldwide. Unbelievable interior design and modern art combine with alert superfriendly staff in a way I never experienced elsewhere. Each room tells a story and it feels like just staying there magically adds an entire unexpected episode to your life, The atmosphere is such that you just don't want to leave. Breakfast is great. Even better, you can spend time in the afternoon relaxing with tea and a delicious cake in the beautiful salon, entirely free of charge ! An altogether unforgettable experience second to no superluxury hotel in the world, for a fraction of the price.
08/12/14 Annamj2000 Leicester, United Kingdom
Just returned from 3 nights at the Altstadt and we had a lovely time. The room was spacious, clean and the design was fantastic, great attention to detail. Comfortable bed and air conditioned room. The service was amazing, the staff so helpful and nothing was too much trouble. Thanks for having us, I'm sure we'll be back!
"The Altstadt Vienna. What else?"
08/10/14 go2berlin Graz, Austria
Welcome: A++ Room: A++ (bright, great views, useful equipped) Interior Design: A++ Breakfast, Afternoon Tea, Lounge Service: A++ Location: A++ (if your preference is urban, non-touristiy, connected) Staff (all): A++
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )