All hotels in Madrid, Spain
1 room, 2 adults
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C/ Atocha, 2, Madrid, Madrid, 28012, Spain, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 134 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    3.7
  • Condition
    3.9
  • Neighborhood
    4.6
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4.0 / 5Excellent
The room was comfortable and nice.
Genuine Hotels.com guest review
1 night family trip Jul 8, 2015
Terri
US
4.0 / 5Excellent
"Hotel Plaza Mayor"
Wow! is all I can say about the hotel location. If you exit out the front door, and look to your left, you can see Plaza Mayor about 100 feet ahead (maybe less ). The hotel room itself was a little box-y, but very clean; leading to the fact that the balcony was also a bit minimal, and shared with the guest across from our room, but I sure didn't mind (at least I had a balcony). We stayed for 4 nights, and were extremely happy with the comfort of the beds, and maintenance of the entire hotel; not to mention that if we didn't want to be in the hotel anymore, we could have easily went outside to San Miguel market, Plaza mayor, Puerta del Sol, or even Santa Ana (everything was walking distance). If I go to Spain again, that will definitely be my place to go.
Genuine Hotels.com guest review
4 night romance trip Jun 5, 2015
Sigrid
US
5.0 / 5Outstanding
"Plaza Mayor"
We were only here for one night before our flight home, but the location and service were terrific. Helpful and good-natured staff, EXCELLENT location just steps from Plaza Mayor and the tapas places on Las Cavas.
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2015
Sharon
US
5.0 / 5Outstanding
"Nice place, worth the price."
As expected for central Madrid, the area is a bit noisy at night. But the hotel has curtains, sound-deadening drapes, and fabric drapes on each window that help a lot. The refrigerator goes off when the power is cut off when one removes one's room card. The staff is incredibly helpful. Inquire about the breakfast price when you arrive, but there is a desayuno available across the small square.
Genuine Hotels.com guest review
5 night romance trip May 10, 2015
Robert
US
4.0 / 5Excellent
"Pleasant stay at Plaza Mayor"
I went with friends on a fun tour that we devised ourselves. This hotel was right in the middle of everything, easy to get anywhere. The staff was very helpful and pleasant and the accommodations were very pleasant.
Genuine Hotels.com guest review
3 night trip with friends Apr 8, 2015
Barbara
US
4.0 / 5Excellent
Single nr. 201: very - VERY - small, but just adequate. Very clean. Comfy bed, flat TV, very nice and almost anticeptic bathroom. Quiet. Well-working free wi-fi. Very weak lighting in room - in fact the best reading light came from the TV... Small coffee shop offering breakfast buffet for € 8 - pretty hefty compared to what the neighbourhood offers. Best location in town - 3 minutes from Sol. Highly recommnded if you don't care too much about facilities, but go for value for money. Will definitely return!
Genuine Venere guest review
Other trip Apr 20, 2015
A Traveler
US
4.0 / 5Excellent
"Plaza Mayor Hotel"
This was right in the center of Madrid! It was great, very clean and the service was great. Isabel was a great greeter and I felt very welcomed! She was always willing to help find the main attractions to see in Madrid as well as what was good to eat. Thank you for making my stay a great experience!
Genuine Hotels.com guest review
1 night trip Apr 2, 2015
Gelsy
US
5.0 / 5Outstanding
"Great location, clean hotel"
Great location just off Plaza Mayor, central to most everything. Quaint boutique hotel, very clean. Ample size bathroom. Room was sparse but adequate. Two twin beds, two nightstands, a desk with chair. TV on the wall. Staff was friendly and helpful and spoke English if needed. I would come back here again.
Genuine Expedia guest review
Other trip Mar 21, 2015
paige
US
5.0 / 5Outstanding
"great hotel"
Nice comfortable clean hotel. Friendly and helpful staff close to Madrids Puerta del sol. Would recommend this hotel
Genuine Hotels.com guest review
5 night trip Mar 5, 2015
Hernan
US
5.0 / 5Outstanding
The hotel location is fantastic. You can see it from the middle of Plaza Mayor. It is less than 5 minutes walk from Sol Metro and the rooms was perfectly comfortable with a nice closet and safe. No fridge.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
3.0 / 5Good
Clean rooms. A bit noisy between the rooms. Location was quite centeral.
Genuine Venere guest review
Other trip Feb 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice, Quaint Hotel, Walk to shops and eats!"
While the hotel room was smaller than expected, it added to the charm! The bed was comfortable, shower pressure great, amenities provided, and while not in the room, a hairdryer was provided by the front desk. I would like to see a little better lighting in the main room as I had to supplement with the bathroom light. The location was perfect, a short walk to nearby shopping and restaurants, didn't feel nervous walking around at night or coming in late. Staff were great! Friendly, good English and accommodating. Currency conversion can be done at the desk, but only during certain times, so double check with desk person. Brute little breakfast area, simple food, but it did have espresso drinks! Didn't see any vending machines, so do shop before settling for the night. Overall, I was pleased and would stay again. Forgot to mention earlier, the standard room I had was too small to accommodate much more than two adults, too small if you have children. Maybe there are bigger rooms? Oh, there is an elevator but you have to walk up about 6-7 steps to get to the landing.
Genuine Hotels.com guest review
1 night business trip Jan 6, 2015
Deann
US
4.0 / 5Excellent
"Nearly satisfied..."
6 days to have a look around in Madrid. This hotel was a lucky shot, around the corner of Plaza Mayor. I would recommend the staff to take some more initiative in advising their guests. All friendly and helpful for sure. Would return.
Genuine Hotels.com guest review
4 night trip Oct 28, 2014
Joscelin
US
4.0 / 5Excellent
Hotel was everything it was supposed to be except room and shower very small as well as double bed which had a firm mattress. No foreign (English) tv stations such as Sky News could be found.
Genuine Venere guest review
Other trip Nov 10, 2014
A Traveler
US
5.0 / 5Outstanding
"2 star hotel in 5 star location"
Perfect location. Helpful staff. Our room was a good size for a budget hotel in large European city. Allowed early checkin for 15 euros which was great having a flight that arrived at 6am.
Genuine Hotels.com guest review
2 night family trip Oct 30, 2014
Jennifer
US
3.0 / 5Good
"Nice little hotel, with extremely small rooms."
Extremely small room, quiet and very clean and nice employees. However when I tried to extend my stay one more night they told me the price was higher, about 50% higher that the price I paid trough Hotels.com. There was a full breakfast for 8.25 euros and a continental one for about 3 euros that I did not try because there were better places around. The neighborhood was okay and very close to Plaza Mayor and Puerta del Sol and many other tourist attractions in Madrid.
Genuine Hotels.com guest review
1 night trip Oct 22, 2014
A Traveler
US
3.0 / 5Good
"Great location, adequate accomodations"
This hotel has a great location within steps from the Plaza Mayor, a few blocks from La Puerta del Sol, and within walking distance of the Palacio Real and the Catedral Almudena. There is a bus stop in front of the hotel, and a metro station at the Puerta del Sol nearby. Plenty of places to eat, drink and shop. Do not miss the market located just north and west of the Plaza Mayor for an authentic local food experience at reasonable prices. The rooms are simple, clean and with no frills. Do not expect plush towels, toiletries or even a bidet! Absolutely no frills. There is a small elevator. Our wifi never worked and the attendants were not willing or able to help us. Skip the expensive breakfast at the cafe in the lobby and visit the local joints. Or walk a few blocks to the McDonalds for free wifi and a cup of Spanish cafe con leche, superb!
Genuine Expedia guest review
Other trip Jul 30, 2014
Nancy
US
5.0 / 5Outstanding
"Located right in the heart of Madrid."
Equidistant walk from Palacio Real & Plaza de Espana on one side and the Prado on the other. San Miguel market is maybe three minutes on foot. Helpful staff. Slightly small bed and shower but nothing unusual for old Europe. No on site parking but there is a public paid lot immediately across the street and access to the bus system about 100 meters away.
Genuine Hotels.com guest review
3 night trip Jul 13, 2014
Sarah
US
5.0 / 5Outstanding
"Wonderful stay in Madrid"
We were very pleased with the hotel and the staff and the location. The rate was very affordable. We had a small balcony that overlooked the street. It can be noisy at night, but that is just the city. If you want quiet, staying in the middle of the city is not the best option. We would stay there again!
Genuine Hotels.com guest review
3 night trip Jul 3, 2014
Julie
US
5.0 / 5Outstanding
"Nice hotel close to the SOL"
Very coneniently located. Close to the places tourists want to go.
Genuine Expedia guest review
Other trip Jun 25, 2014
Philip
US
5.0 / 5Outstanding
"lovely people and nice rooms"
We very much enjoyed our stay. The staff was incredibly friendly and helpful, and even upgraded us one of the two nights to the suite on the top floor with a balcony. The second night we stayed there was in a regular room- quite small but clean and efficient. Location was unbeatable. Would stay there again!
Genuine Hotels.com guest review
1 night trip with friends Jun 11, 2014
khayes
US
2.0 / 5Fair
"Good location,Kind staff but very noisy rooms"
Hotel's location was pretty good but rooms were veryy noisy & you could hear all the noise from the street the whole night. Then in the morning you could hear noises of the staff cleaning the rooms.Rooms were veryyyyyy small & not so clean.
Genuine Expedia guest review
Other trip Jun 5, 2014
A Traveler
US
4.0 / 5Excellent
"Quiet, convenient, comfortable, clean"
4 nights in very quiet room with inner courtyard view, firm twin beds could be moved together to form queen size, walking distance to major tourist spots, about 1/2 mile from Airport Express bus ($5 each way per person) easily walked with baggage, reasonable as well as touristy restaurants nearby. Only negative, someone had charged breakfast to our room, charge was removed.
Genuine Hotels.com guest review
4 night trip May 19, 2014
glasyk
US
4.0 / 5Excellent
I did not expect a spacious room. For the price, it was adequate. Location was perfect, it was noisy from outside activity. The lady at the front desk was very helpful. Since I was a single traveller I cannot comment on larger rooms.
Genuine Venere guest review
Other trip May 19, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
Right off Plaza Mayor. Rooms are comfortable, clean, and people friendly. Ask for an interior room especially if it's May and they haven't turned on air conditioning. It's very noisy with your window open.
Genuine Hotels.com guest review
5 night romance trip May 11, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location in Madrid"
Plaza Mayor is a clean, comfortable hotel located in the heart of Madrid, within walking distance of all the major sights. Just a few minutes from the central square of Plaza Mayor and the main Plaza Sol. All staff spoke English and were very helpful. Room was clean and comfortable. We would stay there again.
Genuine Hotels.com guest review
4 night family trip Apr 29, 2014
Marshall
US
5.0 / 5Outstanding
"Excellent place!"
Manu and Hussein went out of their way in seeing to it that my mother and I were well taken care of. They helped us get tours of the city, the Atlas Mountains, Essouira, etc.
Genuine Expedia guest review
Other trip May 5, 2014
Carl
US
5.0 / 5Outstanding
"Central yet quiet location and friendly staff"
My second stay in the last 5 years at this great find -- and I can only hope not the last.
Genuine Expedia guest review
Other trip Apr 10, 2014
Dennis
US
4.0 / 5Excellent
"Location, Location, Location"
The reason to stay there is its location adjacent to the Plaza Mayor. Otherwise pretty ordinary for Madrid re price and amenities. Half flight of stairs before elevator. Staff very helpful.
Genuine Hotels.com guest review
2 night family trip Mar 10, 2014
Tom
US
5.0 / 5Outstanding
"Hotel Plaza Mayor"
excellent ;ocation, people, staff were very friendly, the front desk is open 24 hours, coffee shop in hotel entry. The location at Plaza Mayor is excellent for walking to many nearby places, Sol, Mercado San Miguel, La Latina district, the Royal Palace are all just a few blocks away. I had been on the road for a week and needed laundry done, even though it was saturday the hotel manager arranged to have my laundry washed and folded and back by 6pm as I was leaving the next day. Much more than I expected from any hotel ever. Lovely people, will definitely stay there again!
Genuine Hotels.com guest review
2 night trip Feb 14, 2014
William Redmon
US
4.0 / 5Excellent
the location is very good . the room is normal not excellent.the staff is very competence for indications of city. we haven't do breackfast and so we can't know the quality.
Genuine Venere guest review
Other trip Jan 3, 2014
A Traveler
US
4.0 / 5Excellent
Excellent staff,very friendly,multi lingual and very helpful,location fantastic,room size quite small but for a very central city location all in all decent value,breakfast was quite decent too
Genuine Venere guest review
Other trip Aug 29, 2013
A Traveler
US
5.0 / 5Outstanding
Great location and wonderful staff. Definitely recommend staying here.
Genuine Venere guest review
Other trip Aug 16, 2013
A Traveler
US
3.0 / 5Good
Room was ok but staff left a lot to be desired
Genuine Venere guest review
Other trip May 20, 2013
A Traveler
US
4.0 / 5Excellent
Gréât location. Very friendly and helpful staff.
Genuine Venere guest review
Other trip Mar 6, 2013
A Traveler
US
5.0 / 5Outstanding
I stayed with my wife several days in Plaza Mayor. It is literally steps away from Plaza Mayor and Sol. It has great bars and restaurants in the area which were pointed out to us by the reception staff. The room was very good for the price and our only comment is that the shower doors did not close properly (Room 202). My wife loved having a hairdryer (although we had to request and return it every day to the reception). There was always someone staffing the reception and we felt very safe in the hotel and surrounding areas. They have a nice breakfast for 7-8 euros from 8-10 am. Would definitely stay here again.
Genuine Venere guest review
Other trip Nov 7, 2012
A Traveler
US
4.0 / 5Excellent
Be so close to Plaza Mayor is an ideal situation for visiting Madrid. The staff is very kind. Rooms are quiet and comfortable. The only comment would be about the size of the room for breakfast. A bit small during rush hours. But there is always the option of 'chocolate con churros' in one of the many bars around... This is a place I would clearly consider again when I come back to Madrid.
Genuine Venere guest review
Other trip Nov 3, 2012
A Traveler
US
4.0 / 5Excellent
Hotel Plaza Mayor was where we stayed at the end of our long 6 week holiday of Morocco, Portugal and Spain. It was a great location and close to the subway, plentiful cafes, bars and restaurants and some sites. Our room was on the 4th floor on the corner with space and a great view. The area is a bit noisy but the double glazing sorts that out! The staff are freindly and helpful, especially Isabel! We were made to feel most welcome and she was able to advise us where to go and how to get there! They have free Wi-fi, though it can be iffy in the rooms, and a very adequate breakfast buffet for 7.5 euros. There is no issue getting taxis right out the front. There is a great Hammam a few doors up the road - great for a couple of hours bathing, relaxing and massage~
Genuine Venere guest review
Other trip Oct 14, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Incredible location, great price."
This hotel is literally steps away from plaza mayor, and an easy walk to puerto del sol and palace real. The receptionist with whom I checked in was slightly unpleasant but other than that, it was a great stay for me!
Genuine Hotels.com guest review
2 night trip Jul 9, 2015
Robert D
CA
4.0 / 5Excellent
"three night stay"
first time in this hotel very pleasantly surprised.very comfortable excellent value for money.good breakfast and brilliant location.would stay again
Genuine Hotels.com guest review
3 night romance trip Jul 3, 2015
BRIAN
GB
5.0 / 5Outstanding
"Nice place"
Nothing super fancy, but nice enough and great location
Genuine Hotels.com guest review
5 night business trip May 31, 2015
A Traveler
GB
4.0 / 5Excellent
"Good hotel on a budget"
Good, cheap, clean hotel close to central district.
Genuine Hotels.com guest review
2 night romance trip Jun 17, 2015
A Traveler
AU
5.0 / 5Outstanding
"Hotel Plaza Mayor"
Excellent stay from all points of view.
Genuine Hotels.com guest review
3 night trip Jun 7, 2015
Howard
NZ
5.0 / 5Outstanding
Service was great.
Genuine Hotels.com guest review
2 night romance trip Jun 8, 2015
A Traveler
CA
5.0 / 5Outstanding
"Great location, great staff and down to earth"
The hotel location is superb, close to a lot of restaurants, bars, plaza mayor, shopping area, tourist bus, bus stop and metro. The check in was smooth, our room was spacious and comfortable. Everything works in the room. The hotel is not super fancy, but it is very down to earth and affordable. You may not have the luxurious toiletries (get ur own shampoo), but definitely does the trick without compromising a good night sleep. Would definitely come back and recommend to others.
Genuine Hotels.com guest review
2 night romance trip May 28, 2015
Farah
IE
5.0 / 5Outstanding
"Excellent room by the Plaza Mayor"
The room was small, but it was laid out so efficiently that I hardly noticed. There were plenty of electrical outlets and the wifi was excellent. I recommend this hotel very highly.
Genuine Hotels.com guest review
3 night trip May 28, 2015
dan
IE
4.0 / 5Excellent
"Great place to stay"
Small friendly staff. Great room and fab location. Breakfast good and very kind to my grandson who stayed with me. Was helped with luggage as have trouble walking. Will definitely be a regular here. Stayed in Madrid hotels many times but value for money this was good. Shame it's two star for me it was better than expected and haven't been before as normally go to higher rated. This was as good as it gets for the price.
Genuine Hotels.com guest review
3 night family trip May 23, 2015
caroline
GB
4.0 / 5Excellent
"Great location but keep your earplugs handy"
Very nice, historic hotel, ideally located near Plaza Mayor. Problem? Noisy plumbing and not-very-sound-proof walls. But with ear-plugs it can be manageable.
Genuine Hotels.com guest review
3 night family trip May 16, 2015
Marek
GB
4.0 / 5Excellent
"A Spanish treat"
We stayed three nights in the hotel. We don't ask a lot from the places we stay, just that it is well located, quiet clean and comfortable. The hotel ticked all boxes here. The buffet breakfast was offered at €8.50 per person. It didn't seem to be worth the money so we didn't take up the offer. A better breakfast is available nearby at half the price.
Genuine Hotels.com guest review
3 night romance trip May 12, 2015
Michael
GB
4.0 / 5Excellent
"Great location excellent staff"
You couldn't beat the location. It is my 2nd time returning to the hotel. The staff are excellent especially the lady on reception in the mornings. She is an ambassador for the hotel
Genuine Hotels.com guest review
2 night trip Apr 16, 2015
A Traveler
IE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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