All hotels in Madrid, Spain
1 room, 2 adults
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Tres Cruces 3, Madrid, Madrid, 28013, Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.2 / 5Good

Score breakdown (from 92 reviews)

  • Location
    Great location
  • Cleanliness
    Dirty
  • Amenities
    Bad amenities
  • Room
    Room is not nice
  • Breakfast
    Bad breakfast
  • Vibe
    Poor vibe
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1.0 / 5Poor
"Moldy Oldy"
There is something horribly wrong with the rating of this hotel...in no way is it 3 star. The reception has no computer, the hotel's last face lift was before I was born, the halls smell, the walls were filthy and the worse...the shower had BLACK MOLD! So gross!
Genuine Hotels.com guest review
2 night romance trip Nov 22, 2015
A Traveler
US
5.0 / 5Outstanding
Thanks, like i say it before , location, location, the price unbeatable for the quality , definitely recommend.
Genuine Venere guest review
Other trip Nov 9, 2014
A Traveler
US
4.0 / 5Excellent
It's a great hotel in the very center of Madrid. My second time here
Genuine Venere guest review
Other trip Sep 23, 2014
A Traveler
US
2.0 / 5Fair
Very noisy and we were on the 4th floor. The AC did not work well. The free wifi only worked in the lobby.
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
US
4.0 / 5Excellent
We stayed at superior duble room. Breakfast was very poor, you can take coffe or tee and only one croasant or toast per person. So it shouldnt be writen that breakfast is included in the price of the room. Location is perfect, and superior duble rooms are on the top flor so every room has big terace which is great.
Genuine Venere guest review
Other trip Jun 23, 2014
A Traveler
US
2.0 / 5Fair
"Close to all must-see sights"
It was very uncomfortable because the air condition was not working and the weather was really hot.
Genuine Hotels.com guest review
4 night trip May 6, 2014
Liliana Scheps
US
4.0 / 5Excellent
good value for money. excellent location.
Genuine Venere guest review
Other trip Oct 8, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good location"
Location is a big plus for the hotel. Room was very small. Sad that you have to pay for use of safe box. Overall, Good for a short stay.
Genuine Hotels.com guest review
3 night romance trip Dec 3, 2015
Not Provided
IE
4.0 / 5Excellent
"Center city"
Center city,comfortable for stay 1-2 nights
Genuine Hotels.com guest review
1 night business trip Nov 19, 2015
Oksana
GB
4.0 / 5Excellent
"OK"
Apart from some street noise during the night it was fine, at least for the inexpensive price.
Genuine Hotels.com guest review
1 night romance trip Nov 5, 2015
A Traveler
AS
1.0 / 5Poor
"Luggage stolen from storage room!!!"
On our last day in Madrid we were flying out in the evening. We left our luggage for the afternoon with the staff who placed our bags in their storage room. When we came back only 5 hours later we were shocked to find that two of our backpacks were missing! Only then did we realise that there was ZERO security at this hotel. The storage room was not locked and there are no security cameras. The staff at reception were completely unhelpful and could provide no explanation whatsoever how our luggage was stolen. We spoke with the director of the hotel who also offered no sympathy nor understanding. We were not offered any compensation!!! Overall we were very upset as we lost all of our souvenirs and photos from our entire trip. DO NOT STAY AT THIS HOTEL!!!
Genuine Expedia guest review
Other trip Sep 23, 2015
lita
AU
3.0 / 5Good
Good hotel. Nothing special though. No cafeteria or lounge, which was a bit disappointing. Location is superb.
Genuine Expedia guest review
Other trip Aug 21, 2015
Dan
CA
1.0 / 5Poor
"Bad service"
Bed isn't good and old, their service is poor, location is the only thing I can give compliments to.
Genuine Hotels.com guest review
1 night trip with friends May 13, 2015
Sio Hou
GB
3.0 / 5Good
"great price for the location, right by Gran via"
Hotel was in a great location, not the greatest hotel, but paid mainly for the location so was not ezpecting much. Had to pay extra to use the safe in my room, the shower was not great, had no power, but again excellent value for money in the location.
Genuine Expedia guest review
Other trip Feb 15, 2015
Harmye
GB
4.0 / 5Excellent
"Hotel basic but clean and tidy. Excellent location"
Wanted a Christmas brake in an area where there was plenty to see and do. Location could not be better.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
GB
3.0 / 5Good
"#1 Location"
Super location! Very helpful staff. The night shift Ukrainian receptionist was an angel who took really good care of us in our 5 am arrival. Walking distance to all the attractions and historic sights. Metro and tour bus stop across the street and underground parking at the center of the plaza. Noisy of course, room and bed conditions not the best, but believe me, you will not have time to spend in the hotel while trying to get to know this great city.
Genuine Hotels.com guest review
5 night romance trip Sep 16, 2014
A Traveler
CA
4.0 / 5Excellent
"Friendly staff, clean hotel"
Only stayed 3 nights but the room was cleaned each day. Staff very friendly and helpful.
Genuine Expedia guest review
Other trip Jun 23, 2014
Suz
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
Hôtel très bien placé pour se rendre sur la Place de la Puerta del Sol un 31 décembre ! Et pour tout visiter à pied, c'est parfait.
Genuine Hotels.com guest review
3 night trip with friends Dec 29, 2015
nadine
FR
4.0 / 5Excellent
Hotel muy recomendable para una corta estancia en Madrid. Ubicacion y trato con el personal excelente
Genuine Hotels.com guest review
3 night romance trip Dec 3, 2015
A Traveler
ES
4.0 / 5Excellent
"Hotel turístico, familiar e de boa localização."
Hotel bem localizado, recepção gentil e prestativa, sem dificuldades no check in e no check out. Custo-benefício bom.
Genuine Hotels.com guest review
1 night family trip Nov 11, 2015
STEPHAN
BR
3.0 / 5Good
"Hotel muy céntrico"
Hotel muy centrico pero algo viejo y descuidado, no obstante buena relacion precio.calidad
Genuine Hotels.com guest review
2 night romance trip Nov 7, 2015
Juan Nicolas
ES
1.0 / 5Poor
"se lo aconsejaria a mi peor enemigo"
Agujeros en la escayola del vater malos olores cama incomoda un enchufe en la habitacion el desayuno te mandan al lado a un bar un es preferible no contratarlo
Genuine Expedia guest review
Other trip Sep 12, 2015
gerente
ES
3.0 / 5Good
"Hotel in het centrum gelegen."
Heel centraal. Hotel is eenvoudig, maar netjes. Ontbijt bestaat uit een croissant of broodje of toast en een glaasje jus d'orange en koffie of thee. personeel is vriendelijk.
Genuine Expedia guest review
Other trip Sep 9, 2015
A Traveler
NL
4.0 / 5Excellent
"rd"
emplacement parfait
Genuine Hotels.com guest review
4 night romance trip Aug 28, 2015
raymond
FR
3.0 / 5Good
"Centro"
Pieno centro . Rapporto qualità prezzo buono . Da consigliare .
Genuine Expedia guest review
Other trip Aug 28, 2015
angelo
IT
5.0 / 5Outstanding
"BUEN HOTEL"
ESTUVIMOS MUY CONTENTOS EN EL HOTEL YA QUE ESTA MUY CENTRICO Y EL PERSONAL AMABLE
Genuine Hotels.com guest review
3 night family trip Jul 24, 2015
BRAULIO ALEJANDRO
MX
4.0 / 5Excellent
"Gut gelegenes Hotel mitten im Zentrum von Madrid"
Wir haben nur einen Kurztrip veranstaltet und wollten mitten im Zentrum wohnen. Das Hotel war dafür zweckmäßig, vor allem, weil es in den Zimmern trotzdem sehr ruhig war.
Genuine Expedia guest review
Other trip Jul 9, 2015
Ale
DE
5.0 / 5Outstanding
Hotel muy bien ubicado cerca a todo y de muy bien trato.
Genuine Hotels.com guest review
1 night romance trip Jun 29, 2015
IVAN ANTONIO
CO
3.0 / 5Good
"Cerca de gran vía y sol"
Si necesitas un hotel para ir a dormir, esta bien, su ubicación es perfecta para ir andando a los sitios de mayor afluencia turística, y cerca de metro y renfe. Al hotel y sobre todo a la habitación necesita de pintura ya que los techos están sucios y el piso del baño pareciera que no lo limpian
Genuine Expedia guest review
Other trip Jun 29, 2015
A Traveler
MX
4.0 / 5Excellent
"You get what you pay for, fantastic location."
You get what you pay for, fantastic location. For the price and location i can recommend it to anyone.
Genuine Expedia guest review
Other trip Jun 28, 2015
A Traveler
ES
4.0 / 5Excellent
El hotel está en una zona de mucha acción, muy cerca de toda la zona peatonal, y mi experiencia en general fue excelente, el hotel no tiene lujo, pero tiene todo lo básico bien puesto.
Genuine Hotels.com guest review
1 night trip with friends Jun 12, 2015
Francisco
MX
4.0 / 5Excellent
"Otima relacao custo x beneficio"
Excelente opcao de hotel numa regiao boa.
Genuine Hotels.com guest review
2 night romance trip Jun 18, 2015
Thiago
BR
3.0 / 5Good
"Hotel tres bien situé A proximité d'un metro"
Globalement tres bon sejour . Point positif : Libération des chambres à 12 h
Genuine Expedia guest review
Other trip Jun 17, 2015
Agnès
FR
2.0 / 5Fair
"No vuelvo seguro"
El hotel ofrece servicios que no tiene,no desayunos, no parking, no pude encontrar las bebidas, la tv no funcionaba, lo unico bueno el trato al llegar. Es recomendable que se actualizaran las fotografias de los anuncios!!
Genuine Hotels.com guest review
1 night trip with friends May 31, 2015
A Traveler
ES
1.0 / 5Poor
"Pobre hotel en todo"
Es el peor hotel que me quedado en todas partes a que he ido. No hay nada bueno que decir de este hotel. Creo que ustedes y los huespedes que utilizan sus servicios gana riamos mas. No es bueno ni para una noche.Todo es muy incomodo
Genuine Hotels.com guest review
1 night romance trip May 31, 2015
FRANK
ES
3.0 / 5Good
"beliggenhed beliggenhed beliggenhed"
Beliggenheden kunne ikke være bedre for en by ferie. Hotellet er gammelt og slidt, ikke uden charme, men der er mangler. TV manglede fjernbetjening, det fandt personalet dog efter nogle dage. Den incl morgenmad var yderst begrænset og noget under hvad vi før har prøvet nogen steder.
Genuine Hotels.com guest review
5 night family trip May 19, 2015
A Traveler
DK
3.0 / 5Good
"RELAÇÃO CUSTO BENEFÍCIO"
Excelente localização
Genuine Hotels.com guest review
2 night family trip Apr 28, 2015
Alcides
BR
4.0 / 5Excellent
Ottima soluzione. Centralisssimo e pulito. Unico difetto: wifi non prendeva all'interno della camera.
Genuine Venere guest review
Other trip Apr 20, 2015
A Traveler
IT
5.0 / 5Outstanding
"Excelente ubicación"
Excelente magnífico
Genuine Hotels.com guest review
2 night romance trip Apr 7, 2015
A Traveler
VE
4.0 / 5Excellent
"recomendo"
Bom hotel
Genuine Hotels.com guest review
1 night family trip Apr 8, 2015
marcus v e melo
BR
3.0 / 5Good
"estancia en hotel anaco"
la situacion excelente ,sin ruidos, acogedor y muy limpio, con aparcamiento amplio y muy comodo ,con todos los servicios genial
Genuine Hotels.com guest review
1 night romance trip Mar 29, 2015
angel
ES
3.0 / 5Good
"Plein centre ville"
Bien situé mais reste quelque truc a amélioré comme le pti dej pas ds le même hôtel et pas bon du tout
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
FR
4.0 / 5Excellent
"perfecto"
Muy buena opinión. todo perfecto
Genuine Hotels.com guest review
1 night romance trip Mar 17, 2015
Felix
ES
3.0 / 5Good
"위치 좋음."
호텔 위치는 좋으면, 스태프로 친절하지만, 조식(옆 레스토랑 이용)및 호텔 시설 등은 조금 낙후됨.
Genuine Hotels.com guest review
1 night family trip Jan 22, 2015
SeongCheol
KR
3.0 / 5Good
"Hotel un peu défraîchi, propre et très bien situé"
Hotel très correct à proximité des points d'intérêt. Chambres à la déco un peu défraîchie, mais qui restent propres. Pas très bien sonorisées, mais en février ça va. Possibilité de prendre le petit déjeuner au restaurant d'à côté. Accueil très correct. Au final à recommander.
Genuine Expedia guest review
Other trip Feb 26, 2015
titine_94
FR
2.0 / 5Fair
"Hotel con i minimi servizi possibili + WiFi"
Hotel centrale ed un po' datato con accoglienza discreta, abbiamo dovuto dimostrare di aver già pagato la prima colazione. In assenza di bar e ristorante interno, la colazione in un bar vicino (latte, caffè, aranciata e brioches 2 giorni su 4) con un servizio di poco meno di 1 ora. Nel bagno oltre allo scopino del water mancano i tappi del lavabo, bidet e vasca da bagno, per cui dopo aver camminato a lungo non si riescono a mettere i piedi a bagno. Il riassetto delle camere avviene fino alle 17, si è quindi costretti ad uscire. Tale servizio lascia peraltro un po' a desiderare.
Genuine Expedia guest review
Other trip Feb 19, 2015
Felice
IT
2.0 / 5Fair
"Lástima de hotel."
Asignan habitación en un quinto piso, aún sin limpiar: latas de refrescos, restos de los anteriores ocupantes, ... Cierto es que el personal del hotel nos asignó una habitación triple siendo sólo dos. Un solo ascensor en el hotel a todas luces insuficiente. Las luces -excepto baño- mortecinas. Bajo el lavamanos no existía barra para colgar toallas.Extractor de humos y olores muy sucio. Las puertas del armario -estrecho- no se deslizaban bien: a la fuerza se deslizaban. La mesa auxiliar de noche de cirstal tenía un borde roto con lo que había que cuidar el manejo de los objetos sobre ella. El desayuno -incluido en el precio- debía realizarse fuera del hotel; muy cercano, eso sí. Atendía una sola persona que no daba de sí para la demanda que tenía. Calidad del desayuno, normal tirando a escaso. Para colmo de males y sin mucha cabeza, la última tarde y noche de estancia, ponen en la misma quinta planta a un grupo de alumnos italianos cuyos portazos, gritos, carreras rompían la tranquilidad; se percibía olor a tabaco pero cuyos profesores no se dieron por enterado. Una lástima estando bien ubicado y en un lugar tranquilo. Sería mejor ofertar mejor servicio aunque se incrementara el precio.
Genuine Expedia guest review
Other trip Feb 18, 2015
Pedro
ES
3.0 / 5Good
"Retroceso de 40 años en el tiempo"
El hotel está bastante anticuado y parecía que estábamos en los años 70. Necesitan hacer una buena reforma general. En el check in nos asignaron una triple cuando eramos solo 2 personas y cuando fuimos a entrar en la habitación la cerradura estaba mal y la puerta estaba abierta. No te sientes muy seguro si ya de primeras ves esto. Después de que nos cambiaran de habitación, una vez dentro el resto bien, decente.
Genuine Expedia guest review
Other trip Feb 12, 2015
Miguel
ES
4.0 / 5Excellent
"EN EL PURO CENTRO DE MADRID"
HOTEL MUY BIEN UBICADO.BUENA RELACION CALIDAD-PRECIO
Genuine Hotels.com guest review
1 night romance trip Jan 19, 2015
ROSA IRENE
ES
4.0 / 5Excellent
"dobry"
była fajna i bez stresowej.
Genuine Hotels.com guest review
2 night family trip Jan 13, 2015
Ubaka
PL
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