All hotels in Madrid, Spain
1 room, 2 adults
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3.2 / 5Good

Score breakdown (from 36 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.4
  • Comfort
    3.3
  • Condition
    3.1
  • Neighborhood
    3.9
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Very noisy and we were on the 4th floor. The AC did not work well. The free wifi only worked in the lobby.
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
US
2.0 / 5Fair
"Close to all must-see sights"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
It was very uncomfortable because the air condition was not working and the weather was really hot.
Genuine Hotels.com guest review
4 night trip May 6, 2014
Liliana Scheps
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Hotel basic but clean and tidy. Excellent location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Wanted a Christmas brake in an area where there was plenty to see and do. Location could not be better.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
GB
3.0 / 5Good
"#1 Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Super location! Very helpful staff. The night shift Ukrainian receptionist was an angel who took really good care of us in our 5 am arrival. Walking distance to all the attractions and historic sights. Metro and tour bus stop across the street and underground parking at the center of the plaza. Noisy of course, room and bed conditions not the best, but believe me, you will not have time to spend in the hotel while trying to get to know this great city.
Genuine Hotels.com guest review
5 night romance trip Sep 16, 2014
A Traveler
CA
4.0 / 5Excellent
"Friendly staff, clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Only stayed 3 nights but the room was cleaned each day. Staff very friendly and helpful.
Genuine Expedia guest review
Other trip Jun 23, 2014
Suz
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excelente ubicación"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente magnífico
Genuine Hotels.com guest review
2 night romance trip Apr 7, 2015
A Traveler
VE
4.0 / 5Excellent
"recomendo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bom hotel
Genuine Hotels.com guest review
1 night family trip Apr 8, 2015
marcus v e melo
BR
3.0 / 5Good
"estancia en hotel anaco"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
la situacion excelente ,sin ruidos, acogedor y muy limpio, con aparcamiento amplio y muy comodo ,con todos los servicios genial
Genuine Hotels.com guest review
1 night romance trip Mar 29, 2015
angel
ES
4.0 / 5Excellent
"perfecto"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Muy buena opinión. todo perfecto
Genuine Hotels.com guest review
1 night romance trip Mar 17, 2015
Felix
ES
3.0 / 5Good
"위치 좋음."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
호텔 위치는 좋으면, 스태프로 친절하지만, 조식(옆 레스토랑 이용)및 호텔 시설 등은 조금 낙후됨.
Genuine Hotels.com guest review
1 night family trip Jan 22, 2015
SeongCheol
KR
4.0 / 5Excellent
"EN EL PURO CENTRO DE MADRID"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
HOTEL MUY BIEN UBICADO.BUENA RELACION CALIDAD-PRECIO
Genuine Hotels.com guest review
1 night romance trip Jan 19, 2015
ROSA IRENE
ES
4.0 / 5Excellent
"dobry"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
była fajna i bez stresowej.
Genuine Hotels.com guest review
2 night family trip Jan 13, 2015
Ubaka
PL
4.0 / 5Excellent
"Hotel très bien situé, prix raisonnable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Personnel très agréable et serviable,l'hôtel est très bien situé, seul hic, le petit déjeuner qu'il faut prendre dans le café à côté même en l'ayant payé au moment de la réservation. Le petit déjeuner consistait en une seule tasse de café et une viennoiserie. Le responsable du café est très agréable et souriant et il suffit de commander le reste et le payer à un prix très raisonnable. Bref j'y retournerai volontiers.
Genuine Expedia guest review
Other trip Dec 26, 2014
Monique
FR
2.0 / 5Fair
"arvostelu"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Wifi ei toiminut!
Genuine Hotels.com guest review
4 night trip with friends Dec 18, 2014
A Traveler
FI
4.0 / 5Excellent
"Madrid, Bom custo benefício."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel tranquilo! Simples sem café da manhã, porém a localização é muito boa com várias opções muito próximas para a alimentação.Funcionários simpáticos. Quartos limpos, tamanho do quarto excelente, banheiro espaçoso. Deixou a desejar no aquecimento, os quartos são frios . Para nós compensou!
Genuine Hotels.com guest review
2 night family trip Dec 16, 2014
Rozilei
BR
4.0 / 5Excellent
"Hotel sencillo, muy agradable y acogedor"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Teníamos reservado habitación doble y nos dieron triple para tener mas espacio, lo que más me gusto fue la ubicacion, cerca de la puerta del sol y de la gran via
Genuine Expedia guest review
Other trip Dec 7, 2014
J. R.
ES
2.0 / 5Fair
"Nada recomendado para ir en pareja"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Reservé una habitación para ir con mi pareja. Como en la reserva online no me permitían elegir entre una cama de matrimonio o dos individuales, una vez finalizada la reserva llamé para confirmar si era posible tener una cama doble, ya que de lo contrario no quería dicha reserva. El recepcionista, bastante desagradable me dijo que en ningún hotel te aseguran una cama de matrimonio, que eso está sujeto a disponibilidad, pero después de decirle que entonces anulara la reserva me dijo que para la fecha elegida no iba a haber problema porque tenían una cama de matrimonio en cada planta. Mi sorpresa fue que al llegar al hotel otro recepcionista me comenta que la habitación es finalmente de dos camas, porque no había ninguna de matrimonio disponible. Al mostrar mi indignación nos propusieron una nueva habitación con una cama algo más ancha (pero una habitación individual). En compensación nos invitaron al desayuno. El hotel es muy antiguo. Lo mejor es la ubicación, a escasos metros de Gran Vía.
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2014
Natalia
ES
3.0 / 5Good
"Antiguo"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Hotel con muy buena situación, antiguo con falta de remodelación, habitación sin nevera
Genuine Hotels.com guest review
2 night business trip Nov 21, 2014
A Traveler
ES
3.0 / 5Good
"Hotel très bien situé"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Très bien situé entre la gran via et la puerta del sol, Pas trop de bruit au niveau de l'extérieur par contre les cloisons des chambres sont très minces et du coup ont entend les chambres voisines
Genuine Expedia guest review
Other trip Oct 19, 2014
delphine
FR
2.0 / 5Fair
"unica cosa positiva la posizione"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
positiva solo la posizione - spoerche e trascurate le camere. asolutamente non cordiale il personale della reception.
Genuine Expedia guest review
Other trip Sep 10, 2014
claudio
IT
4.0 / 5Excellent
"Muy Buena ubicacaión, hoel simple"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Muy limpio, lo unico que le falta es un frigobar, por la noche mucho juventud tomando en la calle, lo que le da un poco de feo ambiente, pero luego la ubicación es excelente, la gente del hotel muy bien!!!!
Genuine Hotels.com guest review
2 night family trip Aug 14, 2014
Nicolas
UY
4.0 / 5Excellent
"Consigliato!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
L'hotel si trova in un'ottima posizione: a pochi minuti a piedi dalla fermata metro "gran via" e da Puerta del Sol e Plaza Mayor. Il personale è disponibile e le camere sono abbastanza confertevoli. L'unica cosa utile che mancava in camera era il frigobar, ma prevedibile essendo un 3 stelle. Consigliato per chi deve soggiornare a Madrid e visitare la città!!
Genuine Expedia guest review
Other trip Jul 13, 2014
Cristina
IT
1.0 / 5Poor
"mal servicio y sin aire acondicionado"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
MUY MAL, LA VERDAD NO LOS RECOMIENDO EN LO ABSOLUTO, DURANTE TODA MI ESTADIA NUNCA HUBO AIRE ACONDICIONADO Y VAYA QUE YA HABIA CALOR PORQUE ESTABA ENTRANDO YA EL VERANO. SIEMPRE CAMBIABAN EL CUENTO DE QUE EL AIRE YA LO HABIAN ACOMODADO O QUE EL SEÑOR QUE LO PRENDE LLEGABA A LA NOCHE Y NUNCA HUBO AIRE. SI ABRIA LA VENTANA ENTRABA TODO EL RUIDO DE LA CALLE Y NO PODIA DORMIR. MUY MAL. NO VAYAN NUNCA A ESTE "HOTEL".
Genuine Hotels.com guest review
3 night trip Jun 14, 2014
A Traveler
VE
4.0 / 5Excellent
"フロントの対応はとても良かったです"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
周りの環境も良く気に入りました。
Genuine Hotels.com guest review
2 night trip Jun 4, 2014
michy
JP
2.0 / 5Fair
"Bien situado."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
El hotel esta muy bien situado es la característica más positiva. El personal agradable. Limpieza de 3 noches solo viniero el segundo dia. El aire acondicionado de la habitación no funcionaba. La habitación pequeña.
Genuine Expedia guest review
Other trip May 14, 2014
A Traveler
ES
1.0 / 5Poor
"Hotel Anaco. Si sconsiglia vivamente la prenotazio"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hotel a dir poco fatiscente. Siamo stati 3 giorni li e per tutti e tre i giorni NON HA FUNZIONATO L'ACQUA CALDA ed IL RISCALDAMENTO. NON ABBIMAO POTUTO LAVARCI e NE FARE LE PULIZIE PERSONALI. Nonostante le numerose proteste ai responsabile dell-hotel non sono stati in grado di riparare il guasto!!. La prima colazione tra l-altro molto expensive ce l-ahho fata fare presso un bar privato esternamente all-hotel!. Ho chiesto a hotel.com di intervenire e di pagarci i danni! Hotel da EVITARE.!!
Genuine Hotels.com guest review
2 night trip Mar 10, 2014
Vito
IT
1.0 / 5Poor
"Hotel Anaco Madrid- Lo sconsiglio assolutamente!!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel da evitare. Unica nota positiva la posizione (a 300 metri da Puerta del sol). Hotel fatiscente senza confort.. Per tre giorni non ha funzionato l'acqua calda e il riscaldamento. Ho fatto presente una decina di volte il problema alla reception ma NULLA. Quindi niente doccia e niente altro per la pulizia personale. La prima colazione si fa presso un bar esterno di altro proprietario fuori dall'hotel ed è molto ridotta (solo un caffe e un cornetto). Si sconsiglia vivamente a tutti di prenotare questo hotel Anaco di Madrid!!
Genuine Hotels.com guest review
2 night trip Mar 10, 2014
Vito
IT
2.0 / 5Fair
"위치는 좋아요"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
위치는 좋지만 여러모로 빈약한 점이 많았습니다. 일단 방이 너무 어두웠어요. 불 하나 없이 스탠드 두개로만 의존해야했어요.
Genuine Hotels.com guest review
2 night trip Feb 14, 2014
Yeoul
KR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip with friends Nov 10, 2014
jesus
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Jan 27, 2014
A Traveler
GB
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2015
CRISTINA
ES
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
A Traveler
ES
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
José Manuel
ES
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Oct 24, 2014
A Traveler
ES
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
A Traveler
ES
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip May 24, 2014
A Traveler
SE

TripAdvisor reviews for Hotel Anaco

Overall rating:Based on 176 traveler reviews

Most recent traveler reviews:

Overall Rating
"Servicio estupendo"
03/04/15 henanita Palma
We stayed at this hotel 4 days and I just want to say that the service was exellent. The hotel itself is small without any facilities, but the people working in the reception are fabolous and extremely helpful . They can help you with any question you have about Madrid. The location could not be better , in a quiet street between Placa del Sol and Gran Via. The room was a little bit outdated, but clean and without the smell you can have in old hotels. The breakfast was served in the restaurant next door, not a buffet, and for the price you pay for the breakfast it is ok. All in all, if you are going to visit Madrid and looking for a place to stay , I would not have any problem recommending this hotel. For sure they will see me again.
Overall Rating
"Great location"
02/25/15 JaneyCo Denia, Spain
This hotel is in a superb location close to all the main tourist attractions.in Madrid. Metro is 2 minutes away. The Anaco is very dated and is in desperate need of a refurb. Couldn't get anything to eat and couldn't even get a cup of coffee. Staff were friendly and very apologetic. Ok for one night but wouldn't stay any longer.
Overall Rating
"Great hotel in a central location"
11/09/14 Skuppy42 Glasgow, United Kingdom
I have stayed in Hotel Anaco around 4 or 5 times (between May 2011 and June 2012). I used to live in the south of Spain so it was in a great location for meeting family in Madrid or as a stopover when travelling to/from the airport. The hotel is quite basic but I have stayed here both on my own and with my mother, and I've been happy with the room I've been given each time. The rooms are clean and some have balconies, which is nice. The staff are also very friendly and checking in/out was easy. I don't think there is an option to have meals such as breakfast included in your stay, I never chose it myself if there is. However there is a cafe/bar which is part of the hotel just beside reception where you can eat, or alternatively there are plenty of cafes/restaurants minutes away from the hotel. That said, I never had any bother with noise from other guests or from people outside, and I'm a very light sleeper!
Overall Rating
"Great location, but still a one star hotel."
10/22/14 Jason M Folsom, California
I am now sure where else people have stayed that are giving this hotel 3-5 stars. It is a one star hotel that is in the center of Madrid. The outside had me super worried when I arrived because it looked liked a building that needs condemned. The inside was clean downstairs, but not fancy by any standards. The staff were very polite and accommodating. I stayed on the second floor. The hallway smells like urine. The room is small, no pictures on the walls, rips in the wall paper, uncomfortable beds, and the 10 inch TV had no remote. The thing I noise on this street at night is crazy!! Bar goers screaming, singing and drinking until 6am every night. We got no sleep. I wish people posting on trip adviser would give ratings based on the actual quality of a hotel and not high ratings for whatever reason. If I could go back and change my reservation I would, even if that meant spending a little more. This hotel is more like a hostel.
Overall Rating
"Friendly staff, clean hotel"
06/23/14 Suzanne L Burnley
Excellent location. Didn't have any problems with staff or cleanliness. Excellent location. Would stay here again. I emailed them before my trip and they confirmed everything I needed to know within minutes.
Overall Rating
"A very annoying stay at Hotel Anaco"
03/04/14 iestyn j London, United Kingdom
Despite booking weeks in advance and confirming the booking Hotel Anaco didn’t have enough rooms available when our group arrived on the first night of our 3 night stay. Out of 9 twin rooms booked, 2 rooms weren’t available. This forced 2 people to stay in another hotel (at significant cost) and another 2 (guys) had to share a single bed on the first night. Apologies from the hotel were half hearted with shrugs of disinterest suggesting that this is a regular occurrence. Despite complaints we weren’t offered any compensation for the inconvenience or our additional costs. It’s cheap because the service is rubbish… Don’t be fooled by the slick website, good location and pretty pictures. This is one hotel to be avoided
Overall Rating
"Great hotel based on their price and location!!"
02/19/14 Yosoyboricua San Juan, Puerto Rico
You cant ask for more based on their price and location!! Every time I go to madrid, I always stay there!! Is the only hotel that I actually divide into two different rooms with my family because of their cheap price!
Overall Rating
"Beware"
10/26/13 abbo121 Leeds, United Kingdom
Its a shame to have to write this review since the actual hotel is well placed in madrid, central, reasonably clean and offers value for money. Unfortunately the manager has clearly decided he can make extra money by overbooking his hotel, claiming that the room you should have is "broken" (see previous review with similar story) when you turn up after your flight then "kindly" telling you he has organised a nearby hotel until your room is fixed. We were sent to hostal valencia for one night. This isnt the end of the story however. we checked the room price at this hostal for a double room 45 euros. We were told not to pay there and to pay back at the hotel anaco at the end of the stay (we spent two further nights at anaco after our room was miraculously fixed!). i was adamant i would ensure i only paid 45 euros for the first night. when it came to paying the bill my card had already been debited with 67.5 euros for the first night - i only found this out when i questioned the fact i was only being charged for 2 nights on my bill. Asked to speak to manager as clearly this is a scam where anaco touts out customers to other local hotels for higher prices but was unable to. shame about this as fairly pleasant hotel.
Overall Rating
"Fantastic location and good value for money"
10/26/13 Adalheidur J Reykjavik, Iceland
Location, location, location, which is important on a city tour, and the hotel Anaco is definitely in a fantastic location. Right in the centre, but the side street location means you avoid city night noise. We were lucky and got one of the renovated rooms on the top floor, with new beds, clean bathroom and nice small balcony. The staff was also very nice and helpful.
Overall Rating
"Honest price: you get what you pay for"
06/02/13 CasaCujo Stekene, Belgium
You get a good bed and a good shower for the few hours you spend on the room during a city trip of 3 days. Free Wifi is a pro, a little bit too warm on the room. Breakfast is very basic. Good price/quality !
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews