All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereTres Cruces 3, Madrid, Madrid, 28013, Spain, ‏‎800-491-6126
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3.2 / 5Good

Score breakdown (from 71 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.4
  • Comfort
    3.4
  • Condition
    3.0
  • Neighborhood
    4.3
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5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Thanks, like i say it before , location, location, the price unbeatable for the quality , definitely recommend.
Genuine Venere guest review
Other trip Nov 9, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
It's a great hotel in the very center of Madrid. My second time here
Genuine Venere guest review
Other trip Sep 23, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Very noisy and we were on the 4th floor. The AC did not work well. The free wifi only worked in the lobby.
Genuine Expedia guest review
Other trip Sep 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
We stayed at superior duble room. Breakfast was very poor, you can take coffe or tee and only one croasant or toast per person. So it shouldnt be writen that breakfast is included in the price of the room. Location is perfect, and superior duble rooms are on the top flor so every room has big terace which is great.
Genuine Venere guest review
Other trip Jun 23, 2014
A Traveler
US
2.0 / 5Fair
"Close to all must-see sights"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
It was very uncomfortable because the air condition was not working and the weather was really hot.
Genuine Hotels.com guest review
4 night trip May 6, 2014
Liliana Scheps
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
good value for money. excellent location.
Genuine Venere guest review
Other trip Oct 8, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
I enjoy my stay not only because MADRID is wonderful but also because the hotel ammenities and staff. Thank you!!!!
Genuine Venere guest review
Other trip Jan 17, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Excellent location and value for money. I booked a double room but got a room with an additional single bed, which is excellent as i could put my luggage on the extra bed. The room is pretty big for a european hotel standard.
Genuine Venere guest review
Other trip Jan 10, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    3.0
The plaster of the ceiling of the room collapsed, The pillow was dirty, poor light in the room and the conditionated air was not so efficent.
Genuine Venere guest review
Other trip Jul 23, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
If you have heavy bags on wheels don't go to Gran Via (stairs), take line 8, 6 & 2 from airport to Sol. It's uphill (a bit) to the hotel but no stairs to deal with. Get a tourist multi day tourist transit card at the airport as it covers the airport surcharge. Large grocery store in basement of El Corte Ingles Department store, at Sol. Streets are noisy late into the night but rooms have two double glazed windows as well as metal shutter, makes it very dark and quiet. Some rooms need a bit of a refresh, but overall very nice. Very close to the middle of it all.
Genuine Venere guest review
Other trip Jun 20, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Bad service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
Bed isn't good and old, their service is poor, location is the only thing I can give compliments to.
Genuine Hotels.com guest review
1 night trip with friends May 13, 2015
Sio Hou
GB
3.0 / 5Good
"great price for the location, right by Gran via"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel was in a great location, not the greatest hotel, but paid mainly for the location so was not ezpecting much. Had to pay extra to use the safe in my room, the shower was not great, had no power, but again excellent value for money in the location.
Genuine Expedia guest review
Other trip Feb 15, 2015
Harmye
GB
4.0 / 5Excellent
"Hotel basic but clean and tidy. Excellent location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Wanted a Christmas brake in an area where there was plenty to see and do. Location could not be better.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
GB
3.0 / 5Good
"#1 Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Super location! Very helpful staff. The night shift Ukrainian receptionist was an angel who took really good care of us in our 5 am arrival. Walking distance to all the attractions and historic sights. Metro and tour bus stop across the street and underground parking at the center of the plaza. Noisy of course, room and bed conditions not the best, but believe me, you will not have time to spend in the hotel while trying to get to know this great city.
Genuine Hotels.com guest review
5 night romance trip Sep 16, 2014
A Traveler
CA
4.0 / 5Excellent
"Friendly staff, clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Only stayed 3 nights but the room was cleaned each day. Staff very friendly and helpful.
Genuine Expedia guest review
Other trip Jun 23, 2014
Suz
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"beliggenhed beliggenhed beliggenhed"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Beliggenheden kunne ikke være bedre for en by ferie. Hotellet er gammelt og slidt, ikke uden charme, men der er mangler. TV manglede fjernbetjening, det fandt personalet dog efter nogle dage. Den incl morgenmad var yderst begrænset og noget under hvad vi før har prøvet nogen steder.
Genuine Hotels.com guest review
5 night family trip May 19, 2015
A Traveler
DK
3.0 / 5Good
"RELAÇÃO CUSTO BENEFÍCIO"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Excelente localização
Genuine Hotels.com guest review
2 night family trip Apr 28, 2015
Alcides
BR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Ottima soluzione. Centralisssimo e pulito. Unico difetto: wifi non prendeva all'interno della camera.
Genuine Venere guest review
Other trip Apr 20, 2015
A Traveler
IT
5.0 / 5Outstanding
"Excelente ubicación"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente magnífico
Genuine Hotels.com guest review
2 night romance trip Apr 7, 2015
A Traveler
VE
4.0 / 5Excellent
"recomendo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bom hotel
Genuine Hotels.com guest review
1 night family trip Apr 8, 2015
marcus v e melo
BR
3.0 / 5Good
"estancia en hotel anaco"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
la situacion excelente ,sin ruidos, acogedor y muy limpio, con aparcamiento amplio y muy comodo ,con todos los servicios genial
Genuine Hotels.com guest review
1 night romance trip Mar 29, 2015
angel
ES
4.0 / 5Excellent
"perfecto"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Muy buena opinión. todo perfecto
Genuine Hotels.com guest review
1 night romance trip Mar 17, 2015
Felix
ES
3.0 / 5Good
"위치 좋음."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
호텔 위치는 좋으면, 스태프로 친절하지만, 조식(옆 레스토랑 이용)및 호텔 시설 등은 조금 낙후됨.
Genuine Hotels.com guest review
1 night family trip Jan 22, 2015
SeongCheol
KR
3.0 / 5Good
"Hotel un peu défraîchi, propre et très bien situé"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel très correct à proximité des points d'intérêt. Chambres à la déco un peu défraîchie, mais qui restent propres. Pas très bien sonorisées, mais en février ça va. Possibilité de prendre le petit déjeuner au restaurant d'à côté. Accueil très correct. Au final à recommander.
Genuine Expedia guest review
Other trip Feb 26, 2015
titine_94
FR
2.0 / 5Fair
"Hotel con i minimi servizi possibili + WiFi"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel centrale ed un po' datato con accoglienza discreta, abbiamo dovuto dimostrare di aver già pagato la prima colazione. In assenza di bar e ristorante interno, la colazione in un bar vicino (latte, caffè, aranciata e brioches 2 giorni su 4) con un servizio di poco meno di 1 ora. Nel bagno oltre allo scopino del water mancano i tappi del lavabo, bidet e vasca da bagno, per cui dopo aver camminato a lungo non si riescono a mettere i piedi a bagno. Il riassetto delle camere avviene fino alle 17, si è quindi costretti ad uscire. Tale servizio lascia peraltro un po' a desiderare.
Genuine Expedia guest review
Other trip Feb 19, 2015
Felice
IT
2.0 / 5Fair
"Lástima de hotel."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Asignan habitación en un quinto piso, aún sin limpiar: latas de refrescos, restos de los anteriores ocupantes, ... Cierto es que el personal del hotel nos asignó una habitación triple siendo sólo dos. Un solo ascensor en el hotel a todas luces insuficiente. Las luces -excepto baño- mortecinas. Bajo el lavamanos no existía barra para colgar toallas.Extractor de humos y olores muy sucio. Las puertas del armario -estrecho- no se deslizaban bien: a la fuerza se deslizaban. La mesa auxiliar de noche de cirstal tenía un borde roto con lo que había que cuidar el manejo de los objetos sobre ella. El desayuno -incluido en el precio- debía realizarse fuera del hotel; muy cercano, eso sí. Atendía una sola persona que no daba de sí para la demanda que tenía. Calidad del desayuno, normal tirando a escaso. Para colmo de males y sin mucha cabeza, la última tarde y noche de estancia, ponen en la misma quinta planta a un grupo de alumnos italianos cuyos portazos, gritos, carreras rompían la tranquilidad; se percibía olor a tabaco pero cuyos profesores no se dieron por enterado. Una lástima estando bien ubicado y en un lugar tranquilo. Sería mejor ofertar mejor servicio aunque se incrementara el precio.
Genuine Expedia guest review
Other trip Feb 18, 2015
Pedro
ES
3.0 / 5Good
"Retroceso de 40 años en el tiempo"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
El hotel está bastante anticuado y parecía que estábamos en los años 70. Necesitan hacer una buena reforma general. En el check in nos asignaron una triple cuando eramos solo 2 personas y cuando fuimos a entrar en la habitación la cerradura estaba mal y la puerta estaba abierta. No te sientes muy seguro si ya de primeras ves esto. Después de que nos cambiaran de habitación, una vez dentro el resto bien, decente.
Genuine Expedia guest review
Other trip Feb 12, 2015
Miguel
ES
4.0 / 5Excellent
"EN EL PURO CENTRO DE MADRID"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
HOTEL MUY BIEN UBICADO.BUENA RELACION CALIDAD-PRECIO
Genuine Hotels.com guest review
1 night romance trip Jan 19, 2015
ROSA IRENE
ES
4.0 / 5Excellent
"dobry"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
była fajna i bez stresowej.
Genuine Hotels.com guest review
2 night family trip Jan 13, 2015
Ubaka
PL
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    5.0
Lo mejor del hotel es su excelente ubicación. La limpieza y cambio de toallas es diaria. El bar al que se accedía directamente desde el hall estaba cerrado, no nos informaron de las opciones de desayuno que ofertan en su web, lo que no nos ha supuesto ningún problema ya que en los alrededores del hotel existe una amplia oferta gastronómica.
Genuine Venere guest review
Other trip Jan 11, 2015
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
l'hotel vanta di una ottima posizione fra la Grand Via e la puerta del Sol. In linea generale per le nostre esigenze è andato tutto bene dato che rientravamo solo per dormire. L'accoglienza non è stata il massimo, la stanza non era pronta nonostante abbiamo segnalato l'orario di arrivo,la nostra stanza non era coperta da segnale Wi-fi,la carta da parati era vecchia e si notavano alcune crepe nel intonaco del soffitto... La hall e gli spazi comuni sarebbero migliorabili,sono molto rumorosi dato che si sentono i rumori degli scarichi dei bagni... Per il resto albergo molto pulito, personale cortese.Se dovessi tornarci opterei per questo hotel solo per la ottima posizione.. in ogni caso il rapporto qualità-prezzo è onesto...
Genuine Venere guest review
Other trip Jan 4, 2015
A Traveler
IT
4.0 / 5Excellent
"Hotel très bien situé, prix raisonnable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Personnel très agréable et serviable,l'hôtel est très bien situé, seul hic, le petit déjeuner qu'il faut prendre dans le café à côté même en l'ayant payé au moment de la réservation. Le petit déjeuner consistait en une seule tasse de café et une viennoiserie. Le responsable du café est très agréable et souriant et il suffit de commander le reste et le payer à un prix très raisonnable. Bref j'y retournerai volontiers.
Genuine Expedia guest review
Other trip Dec 26, 2014
Monique
FR
2.0 / 5Fair
"arvostelu"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Wifi ei toiminut!
Genuine Hotels.com guest review
4 night trip with friends Dec 18, 2014
A Traveler
FI
4.0 / 5Excellent
"Madrid, Bom custo benefício."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel tranquilo! Simples sem café da manhã, porém a localização é muito boa com várias opções muito próximas para a alimentação.Funcionários simpáticos. Quartos limpos, tamanho do quarto excelente, banheiro espaçoso. Deixou a desejar no aquecimento, os quartos são frios . Para nós compensou!
Genuine Hotels.com guest review
2 night family trip Dec 16, 2014
Rozilei
BR
4.0 / 5Excellent
"Hotel sencillo, muy agradable y acogedor"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Teníamos reservado habitación doble y nos dieron triple para tener mas espacio, lo que más me gusto fue la ubicacion, cerca de la puerta del sol y de la gran via
Genuine Expedia guest review
Other trip Dec 7, 2014
J. R.
ES
2.0 / 5Fair
"Nada recomendado para ir en pareja"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Reservé una habitación para ir con mi pareja. Como en la reserva online no me permitían elegir entre una cama de matrimonio o dos individuales, una vez finalizada la reserva llamé para confirmar si era posible tener una cama doble, ya que de lo contrario no quería dicha reserva. El recepcionista, bastante desagradable me dijo que en ningún hotel te aseguran una cama de matrimonio, que eso está sujeto a disponibilidad, pero después de decirle que entonces anulara la reserva me dijo que para la fecha elegida no iba a haber problema porque tenían una cama de matrimonio en cada planta. Mi sorpresa fue que al llegar al hotel otro recepcionista me comenta que la habitación es finalmente de dos camas, porque no había ninguna de matrimonio disponible. Al mostrar mi indignación nos propusieron una nueva habitación con una cama algo más ancha (pero una habitación individual). En compensación nos invitaron al desayuno. El hotel es muy antiguo. Lo mejor es la ubicación, a escasos metros de Gran Vía.
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2014
Natalia
ES
3.0 / 5Good
"Antiguo"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Hotel con muy buena situación, antiguo con falta de remodelación, habitación sin nevera
Genuine Hotels.com guest review
2 night business trip Nov 21, 2014
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
super hôtel pour court séjour en couple.
Genuine Venere guest review
Other trip Nov 24, 2014
A Traveler
FR
3.0 / 5Good
"Hotel très bien situé"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Très bien situé entre la gran via et la puerta del sol, Pas trop de bruit au niveau de l'extérieur par contre les cloisons des chambres sont très minces et du coup ont entend les chambres voisines
Genuine Expedia guest review
Other trip Oct 19, 2014
delphine
FR
2.0 / 5Fair
"unica cosa positiva la posizione"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
positiva solo la posizione - spoerche e trascurate le camere. asolutamente non cordiale il personale della reception.
Genuine Expedia guest review
Other trip Sep 10, 2014
claudio
IT
4.0 / 5Excellent
"Muy Buena ubicacaión, hoel simple"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Muy limpio, lo unico que le falta es un frigobar, por la noche mucho juventud tomando en la calle, lo que le da un poco de feo ambiente, pero luego la ubicación es excelente, la gente del hotel muy bien!!!!
Genuine Hotels.com guest review
2 night family trip Aug 14, 2014
Nicolas
UY
4.0 / 5Excellent
"Consigliato!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
L'hotel si trova in un'ottima posizione: a pochi minuti a piedi dalla fermata metro "gran via" e da Puerta del Sol e Plaza Mayor. Il personale è disponibile e le camere sono abbastanza confertevoli. L'unica cosa utile che mancava in camera era il frigobar, ma prevedibile essendo un 3 stelle. Consigliato per chi deve soggiornare a Madrid e visitare la città!!
Genuine Expedia guest review
Other trip Jul 13, 2014
Cristina
IT
1.0 / 5Poor
"mal servicio y sin aire acondicionado"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
MUY MAL, LA VERDAD NO LOS RECOMIENDO EN LO ABSOLUTO, DURANTE TODA MI ESTADIA NUNCA HUBO AIRE ACONDICIONADO Y VAYA QUE YA HABIA CALOR PORQUE ESTABA ENTRANDO YA EL VERANO. SIEMPRE CAMBIABAN EL CUENTO DE QUE EL AIRE YA LO HABIAN ACOMODADO O QUE EL SEÑOR QUE LO PRENDE LLEGABA A LA NOCHE Y NUNCA HUBO AIRE. SI ABRIA LA VENTANA ENTRABA TODO EL RUIDO DE LA CALLE Y NO PODIA DORMIR. MUY MAL. NO VAYAN NUNCA A ESTE "HOTEL".
Genuine Hotels.com guest review
3 night trip Jun 14, 2014
A Traveler
VE
4.0 / 5Excellent
"フロントの対応はとても良かったです"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
周りの環境も良く気に入りました。
Genuine Hotels.com guest review
2 night trip Jun 4, 2014
michy
JP
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    2.0
Hotel sin servicio, mala atencion.
Genuine Venere guest review
Other trip Jun 1, 2014
A Traveler
ES
2.0 / 5Fair
"Bien situado."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
El hotel esta muy bien situado es la característica más positiva. El personal agradable. Limpieza de 3 noches solo viniero el segundo dia. El aire acondicionado de la habitación no funcionaba. La habitación pequeña.
Genuine Expedia guest review
Other trip May 14, 2014
A Traveler
ES
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Muy bien situado, pero muy ruidoso. No te creas eso de habitación "insonorizada". Quizás lo de fuera no se oiga mucho, pero lo de dentro se oye DEMASIADO.
Genuine Venere guest review
Other trip May 1, 2014
A Traveler
ES
1.0 / 5Poor
"Hotel Anaco. Si sconsiglia vivamente la prenotazio"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hotel a dir poco fatiscente. Siamo stati 3 giorni li e per tutti e tre i giorni NON HA FUNZIONATO L'ACQUA CALDA ed IL RISCALDAMENTO. NON ABBIMAO POTUTO LAVARCI e NE FARE LE PULIZIE PERSONALI. Nonostante le numerose proteste ai responsabile dell-hotel non sono stati in grado di riparare il guasto!!. La prima colazione tra l-altro molto expensive ce l-ahho fata fare presso un bar privato esternamente all-hotel!. Ho chiesto a hotel.com di intervenire e di pagarci i danni! Hotel da EVITARE.!!
Genuine Hotels.com guest review
2 night trip Mar 10, 2014
Vito
IT
1.0 / 5Poor
"Hotel Anaco Madrid- Lo sconsiglio assolutamente!!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel da evitare. Unica nota positiva la posizione (a 300 metri da Puerta del sol). Hotel fatiscente senza confort.. Per tre giorni non ha funzionato l'acqua calda e il riscaldamento. Ho fatto presente una decina di volte il problema alla reception ma NULLA. Quindi niente doccia e niente altro per la pulizia personale. La prima colazione si fa presso un bar esterno di altro proprietario fuori dall'hotel ed è molto ridotta (solo un caffe e un cornetto). Si sconsiglia vivamente a tutti di prenotare questo hotel Anaco di Madrid!!
Genuine Hotels.com guest review
2 night trip Mar 10, 2014
Vito
IT
2.0 / 5Fair
"위치는 좋아요"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
위치는 좋지만 여러모로 빈약한 점이 많았습니다. 일단 방이 너무 어두웠어요. 불 하나 없이 스탠드 두개로만 의존해야했어요.
Genuine Hotels.com guest review
2 night trip Feb 14, 2014
Yeoul
KR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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