All hotels in Madrid, Spain
1 room, 2 adults
You can collect Welcome Rewards® nights hereCalle Echegaray, 1, Madrid, Madrid, 28014, Spain, ‏‎800-491-6126
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3.1 / 5Good

Score breakdown (from 15 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.2
  • Comfort
    3.1
  • Condition
    2.9
  • Neighborhood
    3.5

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great location, very clean"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We needed somewhere inexpensive but comfortable in central Madrid for a few days, and the Santander fitted that perfectly. It is an older building but the hotel has an elevator, the concierge was very helpful, the room was clean and comfortable, excellent hot water pressure in the shower. Fairly quiet despite some noise from the street.
Genuine Hotels.com guest review
2 night trip with friends Oct 12, 2014
Ann
AU
3.0 / 5Good
"Cheap and the best location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It´s better than a hostel and the price is similar, the room is clean and the bathroom is big. The neighborhood sometimes is noise, to stay a few days it´s ok
Genuine Hotels.com guest review
2 night trip with friends Oct 11, 2014
Gustavo
IE

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Datato e esseziale"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Hotel datato in una zona perfetta. Le camere sono caldissime e hanno tutti i confort seppur datati. La notte si possono sentire rumori provenienti dalla strada, ma Madrid è una città che non dorme mai e arrivati in camera dopo una giornata intensa non c'è rumore che può tenere svegli. La porta d'ingresso nelle ore serali e notturne è chiusa a chiave e bisogna bussare. Personale alla reception cordiale ma molto triste. Siamo una coppia che ci adattiamo molto a qualsiasi situazione, ma l'unica cosa che però non è tollerabile dell'hotel è il cattivo odore di fogna che si sente nelle scale.
Genuine Hotels.com guest review
4 night romance trip Mar 18, 2015
Danilo
IT
2.0 / 5Fair
"주변소음"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
주변 소음이 컸음
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
YOUNG JIN
KR
2.0 / 5Fair
"Es un hotel muy antiguo"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Muy antiguo y poco insonorizado pero muy cerca del centro y barato, me gustó que el baño está separado de la habitación. No nos dejaron otra llave de repuesto un mal detalle
Genuine Expedia guest review
Other trip Dec 20, 2014
maria
ES
4.0 / 5Excellent
"Hotel très central, et bon rapport qualité/prix"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Passé 5 nuits en novembre 2014. Très bien. Hôtel au charme un peu suranné (parquet, meubles marquetés, chambres hautes sous plafond, salle de bain "vintage"...) mais que j'ai finalement bien apprécié. Vraiment très central (Puerta del sol à 5mn, Prado à 10 mn, etc.).
Genuine Expedia guest review
Other trip Nov 20, 2014
Sylware
FR
3.0 / 5Good
"Hyvä sijainti, halpa hinta ja öinen meteli"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Siistihkö ja elegantti vanhan ajan hotelli. Sängyt olivat tottumattomalle kummallisia ja kadulta kantautui yöllä meteliä huoneeseen. Korvatulpat on syytä ottaa matkalle mukaan. Alhainen hinta teki hotellista kuitenkin hintalaatusuhteeltaan hyvän. Sijainti lähellä keskustaa ja lentokenttäbussin lähtöpaikkaa olivat myös positiivisia puolia.
Genuine Hotels.com guest review
3 night trip with friends Oct 31, 2014
A Traveler
FI
2.0 / 5Fair
"El hotel está muy anticuado"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
El hotel necesita una renovación, tanto de las instalaciones como del mobiliario y en la ropa de cama. Te obligan a pagar por adelantado, lo que causa sensación de desconfianza hacía el cliente y tiene una serie de normas de una rigidez que no las he visto en ningún otro. Dichas normas están anunciadas por distintas partes del hotel, como en ascensores, mesillas, etc. No todo, pero parte del personal del recepción no destaca precisamente por ser muy agradable en el trato. En general la apariencia del hotel es de que está limpio, no obstante tuve que utilizar las toallas del cuarto de baño para cubrir la almohada porque desprendía bastante olor a sudor y me resultaba bastante molesto. Es bastante oscuro y un poco tétrico, "ideal para hallowean". Creo que tiene un precio exagerado en función de la calidad-precio, sobre todo comparando con otros hoteles de la misma categoría y que están en la misma zona. Eso sí, la ubicación es perfecta. Yo este hotel en general lo calificaría con un 4.
Genuine Expedia guest review
Other trip Oct 31, 2014
María José
ES
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Loistava sijainti. Jääkaappi ja silitysrauta olisivat olleet iso plussa kokonaisuuteen. Toimiva, ei mitenkäkän hohdokas kuitenkaan. Henkilökunnan kielitaito vaihteli suuresti.
Genuine Hotels.com guest review
4 night trip Jun 23, 2014
A Traveler
FI
3.0 / 5Good
"Un hôtel vieillissant au cœur de Madrid"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Une situation idéale, mais des rideaux voilage gris, des fenêtres qui ne jointent pas bien et qui ne sont pas en double vitrage. La chambre est spacieuse et la salle de bain aussi, mais tout est suranné, du papier peint passé à l'énorme baignoire rétro en porcelaine (que j'adore personnellement). Bref, un rapport qualité prix valable en semaine, mais moins en WE. A Noter, pas de Petit déjeuner... on est obligé de sortir...
Genuine Expedia guest review
Other trip Apr 29, 2014
Vicomte13
FR
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
2 night trip Dec 14, 2014
JOSEP
ES
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Oct 18, 2014
A Traveler
ES
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
9 night trip Jul 9, 2014
A Traveler
RU
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Jun 27, 2014
A Traveler
SE
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip May 31, 2014
A Traveler
DE

TripAdvisor reviews for Hotel Santander

Overall rating:Based on 122 traveler reviews

Most recent traveler reviews:

Overall Rating
"Lack of Standards"
01/30/15 Ricardo R
I have stayed at this Hotel in 2014 and made a positive review on it. Because of that I made a reservation for 2015 and as I always do, I stated on the comments that we are a family of four with two boys of 5 and 3. Imagine my surprise when I was contacted by Booking.com saying that the Hotel says that I have to book another room, unlike the previous year. I explained that I have stayed there before and that we only needed one room, further more the hotel doesn't specify extra charges for children, they just say that all children are welcome. Booking replied saying that they have contacted the Hotel and that they are sticking with the two room booking for us, so I contacted the Hotel directly and asked that if I booked another room would we be allowed to sleep all in the same room, and they reply that yes we could all stay in the same room if we book two room's. Well this is simply unacceptable, the lack of standards and criteria in this Hotel is overwhelming. Further more Booking.com isn't helpful as well. We will never stay at this hotel again, and we do not advise anyone to stay there either, because who know with what they will come up next time. There are more Hotels close by with better conditions, better prices and parking. And those Hotels have standards, all is written down in the Hotel conditions.
Overall Rating
"Great location, but very noisy"
11/06/14 Rodney H
We stayed at the Hotel Santander for four nights at the end of October 2014. The hotel is very well located and clean. Although the information provided says the hotel is air-conditioned, the air-conditioners are only available from July to September meaning that we had to leave the window open for cooling and air at night. Window not double glazed. Traffic noise, sirens, drunks, delivery trucks and nearby night-time construction noises meant we got little sleep. Our requests to provide air-conditioning or a different room fell on deaf ears. If you are looking for a good night's sleep, we suggest you go elsewhere.
Overall Rating
"Great location"
10/10/14 Keith B Sarnia, Canada
This a quaint, well located hotel. The beds could be a little more comfortable. You are only a 10 minute walk to the Puerta del Sol or the Plaza Major. The problem with this hotel is the noise from the night clubs on the street. Unless you like staying up until 3 or 4 in the morning you need to get a quiet room on the back courtyard.
Overall Rating
"nice price"
08/31/14 AngeloMi milan
nice price and nice plice, really in the city centre. Metro at Sevilla station. not in a new building but room and toilet were clean, very clean. and the price was so good...note that you are 5 minutes walking from the main squadre of madrid
Overall Rating
"Our home in Madrid"
07/31/14 EdgeTraveler Baltimore, Maryland
Hotel Santandar is by no means a posh, luxury hotel, but it was a far cry better than the typical cookie-cutter chain hotel that meets that definition. Family owned since the 1920s, it is located in a historic building of the same era. Other reviewers have mentioned that, being near the square, it can be noisy at night. But our room was located above a quiet ally and we never once heard a peep from outside—even with the windows open. Our room had a western-style bed (not two twins pushed together as we remembered from non-chain hotels in London, Paris, Prague, St. Petersburg, and Moscow). The furniture was either antique or wonderfully reproduced furniture, heavy wood and stately in style. The large desk would have made a good place for writing, had it not been covered by our notes and guide books, tickets and maps. The ceilings were a good fifteen feet high, but not too far away to miss the details: a decorative middle framed by plaster molding. The bath included an extra-long soaking tub (good after a long day of street and museum walking) with a European-style shower handle that could be plugged in up top or handheld. There was even a bidet. During our days at the hotel, we encountered four friendly desk clerks. The one we spoke with most often happened to be from Cuba. Interestingly enough, he had gone to college in Russia and Ukraine, had worked in Mexico, and had only recently moved to Madrid. Being from Cuba tied him to three diverse cross-cultures: Cuba, Russia (with the former Soviet connection), and Hispanic countries, like Mexico and Spain. When traveling abroad on our own dollar (or Euro as the case may be), we tend to want a local, non-chain hotel that is clean. No whirlpool or king-sized bed is needed—just a place to sleep during the few hours of the night that we’re not out exploring. We were happy to find that Hotel Santandar, located at Echegaray 1, was more than just a place to sleep. It felt like an old-world home away from home.
Overall Rating
"Great location and old world charm"
05/27/14 BelfastLovetotravel Belfast
Hotel Santander is a beautiful wee hotel in a great location, Sevilla metro is just around the corner. The decor is very old world and elegant, from the reception area, the lift, to the furniture in the rooms. We stayed in room 308, a spotlessley clean spacious twin room. Its a street facing room wtih views over the rooftops and there can be a bit of noise at night from the street below. The bathroom was quite big for an older building. 2 small faults keep the hotel from scoring a 5. The aircon in the room wasnt working, not a problem during my visit as we kept the window open but had it been the height of summer I would have asked to change rooms and the shower holder in the bathroom wouldnt hold the showerhead, not the end of the world but it's wee things like this that are easy to fix. The staff were friendly, check in and check out was quick and easy. I would stay at this hotel again.
Overall Rating
"Budget Hotel with old world charm"
05/20/14 Ballardgal50 Seattle, Washington
I stayed here for 5 nights in May, and found the hotel to be perfect for me. Other reviewers have complained about the noise, but I found it to be remarkably quiet -even with my window open at night. I was in an inside room and so was away from the main street. Even with a Madrid team winning the La Liga title on my 3rd night I didn't lose any sleep due to noise. Outside on the street it was pandemonium !!! The woman who works at the front desk does not speak English which could have been a problem...but my daughter who is a student in Madrid helped me check in. Both of the gentlemen who work the desk speak English and they were very helpful. My room was sparse but sparkling clean and the bed was comfy. I loved how close this hotel is to restaurants and the metro. Also many many things you may want to see are within walking distance. If you are on a budget and don't need fancy ...this place fits the bill. Also being a woman traveling alone I always felt safe in this area walking back to my hotel late at night.
Overall Rating
"Very noisy area. Avoid unless you'll be up at 5am partying still."
04/28/14 bawdseyben Figueres, Spain
I booked this hotel for a night the day before I was due to run the Madrid Half Marathon. I chose this hotel because it was near the start line, but unbeknown to me was also the noisiest part of Madrid. I got about an hours sleep before I was woken by screaming and shouting from outside which persisted until the early hours of the morning. We have friends who live in Madrid, but I had specifically booked a hotel to get a good night’s sleep which was even more infuriating. By the morning I was unable to run. The hotel in the hotel were pleasant, they answered all our questions and were very helpful. I had read that the hotel had stayed close to its historic roots, with a décor from a previous age in Madrid. I could see what they were trying to preserve, but in some places it just looked shabby. All in all my experience was not that good, however it is probably my fault from not reading up about the location of the hotel. I certainly can’t remember reading anything on the Hostelbookers website about it being a noisy area. This is probably a great place if you have come for a drink-fuelled stag do, but if you want a good night’s sleep avoid this place at all costs.
Overall Rating
"On a budget in Madrid"
04/16/14 anfieldstew stockport
Santander ticks all my boxes for location,price ,comfort,friendly staff and cleanliness.Got exactly what l paid for ,a good hotel at the right price and in a very good spot for easy access to buses and the Metro.
Overall Rating
"OLD SCHOOL COOL"
02/04/14 jamie s Ronda, Spain
Hotel Santander is cool! This ls old school Madrid, if you are looking for it. If you want to get outa chesse-ball yuppie pastels and into something real then hotel Santander is the business. All the facilities you could want, friendly staff and no fake smiles or try hard IKEA decore... This is 1925 Madrid like you want it... no pretense... just comfy rooms n great wall paper... we've stayed here three times now and wouldn't stay anywhere else in Madrid - value for money n old school real charm, clean and right in the centro!!
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