All hotels in Venice, Italy
1 room, 2 adults
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Calle delle Rasse 4541/42VeniceVE30122Italy, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.2 / 5Good

Score breakdown (from 61 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • WiFi
    Bad internet service
  • Cleanliness
    Dirty
  • Amenities
    Bad amenities
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2.0 / 5Fair
"Terrible hotel / great location"
The check in was smooth and fast. We were given the key to room after climbing 3 floors (no elevator) we went to our rooms, we had four all together. They stored rollaway beds and chairs in the hallways with blankets thrown over them. Our room had material on the walls. It smelled musty, and it was filthy. The bedspread matched. It was stained and torn. I looked for a plug to plug in my phone and the electrical outlets had tape over them. Only found one plug and that was in the bathroom. What a shame, all it would take is new bedspreads and a coat of paint and it would be so much nicer! The other rooms were no better. One of our 4 rooms had a out door patio. That was very nice!
Genuine Expedia guest review
Other trip Oct 11, 2015
Shelly
US
4.0 / 5Excellent
"overall would recommend!"
The hotel is very nicely placed right off the Grand Canal, which is the best location if you are traveling with luggage, as you won't have to drag it through the streets of Venice. The hotel is a walk up, 5 floor high hotel with a large set of stairs as soon as you enter. I would recommend you contact the hotel before booking if you have difficulty climbing stairs. The breakfast had a large selection of jams and breads, juices and your choice of coffee options. The room we stayed in had a classic charm to it. The mattress was worn and uncomfortable.
Genuine Hotels.com guest review
2 night romance trip Aug 24, 2015
A Traveler
US
4.0 / 5Excellent
Great location. Close to water taxi station and everything!
Genuine Expedia guest review
Other trip Jul 14, 2015
de
US
4.0 / 5Excellent
"Quirky Hotel - Great Location"
This hotel is a great place to stay if you want to be in the heart of Venice at St. Marks Square! It's a 2 minute walk to the square from the hotel. My hotel room was small but cozy with a queen size bed, a TV, and interesting wall patterns that were very Venetian. There was also a broken mini fridge which forced me to throw away restaurant take out food unfortunately. The hotel has complimentary breakfast including yogurt, cereal, croissants, and bread. No hot food, but still not bad. Beware that there is no free Wi-Fi access, not even in the hotel entrance. Free Wi-Fi in Venice is hard to come by unless you're willing to sit down at a restaurant to eat and ask for the password, so if you need Internet access, don't stay here unless you're willing to pay a lot for it. The bathroom had a very European sloped tub that was difficult for me to use as an American but I made it work. Hotel staff were friendly and nice. An overall good experience.
Genuine Expedia guest review
Other trip Mar 29, 2015
Jill
US
2.0 / 5Fair
"Not worth the price"
On our trip to Europe we stayed at hotels around the same price as this one and this was by far the worst. We are not picky people as we are in our twenties and just want a clean place to sleep. This place was dirty and very old. We expected more frome Venice. The room we got looked nothing like the pictures we saw, there was a futon that was in our room covered with a blanket and held together by tape, what was this even doing in our small room? The floors were stained and the shower tile cracked. Trying to take a shower was interesting as it was a very small tub. Wi-Fi isn't included which is ridiculous, it's 2015. I get it, it's Venice and its supposed to be a little pricier, but for the price we paid you could at least have some upgrades in the rooms. There was only one outlet in the entire room and it was located in the bathroom. Don't waste your money here. Nevertheless the location was great right in S.Marco but then again Venice is very walkable and safe.
Genuine Hotels.com guest review
3 night romance trip Mar 17, 2015
A Traveler
US
3.0 / 5Good
"Great location."
The location was great. A one minute walk to St. Marco square and one minute walk from the water taxi. The hotel staff was super helpful. The hotel itself was ok. The trek up four flights of stairs was not great. I would stay here again.
Genuine Hotels.com guest review
3 night romance trip Nov 27, 2014
David
US
3.0 / 5Good
"Venice stay"
The location of this hotel was PERFECT! If you get off San Zaccharria, it was only maybe a 5 minute walk. Customer service was excellent. They helped us try to track our luggae left behind in Rome. Everyone that worked at the front desk was very friendly. We had one of the top floor rooms (142). Beware there is no elevator so it is quite a hike to get up to the room. The room itself was an ok size for 4 days. The washroom is ok as well. If you look up you might see some stains. The tv was kind of annoying. It kept losing connection from satellite I guess. Wireless is not included - for the price we payed for this room I think that would be the least they could do especially since the signal was so bad. The bed was fairly comfortable The room itself needs a bit more lighting, but overall was fine.
Genuine Hotels.com guest review
3 night romance trip Sep 29, 2014
Ariane
US
4.0 / 5Excellent
"Great location"
It was wonderful, the room was beautiful, old European and very comfortable. Our balcony looked out over the streets and we could see the Grand canal.
Genuine Hotels.com guest review
2 night trip Sep 10, 2014
Sharon Monast
US
1.0 / 5Poor
The bathroom ceiling was very mouldy. The room was dark and uninviting. The rooms were very tiny, but were told that they were standard and there was nothing else to offer. The mattress had roll together, and we asked for this to be changed, but wasnt. The breakfast romm was so tiny seated 12 at the best, and if it was full you were told to come back later. The breakfast only offered cereal, croissant, tea or coffee, no fruit which would have been easy to provide. Safe didnt work. Others at breakfast had similar complaints with no compliments, broken toilets, air conditioning not working, and complaints not addressed. The only thing The Lux had in its favour as location. I would not recommend this hotel
Genuine Venere guest review
Other trip Aug 3, 2014
A Traveler
US
4.0 / 5Excellent
"Great location; nice balcony on top floor"
Very small room; no elevator with narrow stairs. Tough to get luggage to room. But overall nice hotel and good breakfast.
Genuine Hotels.com guest review
1 night family trip Jun 1, 2014
A Traveler
US
4.0 / 5Excellent
"Great location for great price"
Can't get closer to St Marco square for the price. A terrace the size of the room itself was also a bonus
Genuine Expedia guest review
Other trip Apr 23, 2014
Alex
US
3.0 / 5Good
The hotel is in a very central location however, the narrow street that the hotel is on stinks. It is not a nice welcome to smell it the minute you turn the corner of the hotel. There's no elevator. The stairs are steep and narrow. Not the most convenient hotel to stay but the location compensates a lot.
Genuine Venere guest review
Other trip Apr 16, 2014
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
Breakfast area cramped.
Genuine Hotels.com guest review
2 night romance trip Oct 15, 2015
A Traveler
IE
1.0 / 5Poor
"Not satisfied with the price"
Good location. Near st Marco sq. We arrived at 1pm, check in time 2pm, check out time 11am. They put us in another building, all the way up to the 3rd floor, no elevator. It's super difficult to carry suitcase in such a narrow stairs to many floors. Wifi is not free. No fan in toilet. When travel with someone else it's a respect for other that the toilet is not smelly, right? So many hotels in Venice, this one is not cheap, definitely won't go back to this hotel next time. Pick another one pls!
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
A Traveler
IE
3.0 / 5Good
"Average Hotel in Great Location"
Great location, decent room size, had everything we needed but nothing above and beyond. Cellphone signal didn't work in the hotel though, and wifi was paid. Other than that, comfortable stay, exactly what was expected.
Genuine Hotels.com guest review
2 night romance trip Nov 21, 2014
Bruno
GB
1.0 / 5Poor
"Stinky Moldy Hotel"
4 months in Europe, all class of hotels (literally slept in a treehouse and cave at one point). This stands out as the worst. The smell doesn't leave you, no matter how long you are in the (tiny) room. I'm glad that I had my TwinRix and tetanus shots. I was highly regretful of my decision to stay here. They moved me in to a different building with filthier rooms/bathrooms/smells. Breakfast wasn't breakfast. Bathrooms were layered in black mold and crumbling walls/ceilings. Walls are fabric and covered in all different stains from leaks etc that created all the smells, moulds, and colours. Yuuuuuuuuck. Was promised so much more than was delivered. Worst experience with hotels in Europe.
Genuine Hotels.com guest review
2 night romance trip Sep 26, 2014
MattKroon
CA
3.0 / 5Good
"I suppose this is what you pay for in Venice"
This is an old hotel that probably hasn't been refurbished in decades. The AC wouldn't work, bathroom fixtures were broken, and you have to pay for WiFi by the device by the hour. There's no lift and the stairs and hallway are very narrow, so keep that in mind if you have to haul heavy bags up 3-4 floors.
Genuine Expedia guest review
Other trip Oct 10, 2014
Eric
AU
2.0 / 5Fair
"Our first trip to Venice May 2014"
We had a fantastic short break to Venice but were very disappointed with our hotel. It was made up of various rooms in separate buildings around the alleyways by the main hotel reception. Our room was in a small building comprising of a concrete staircase to three rooms. It was dark and in need of re-decorating although I have to say the sheets and bathroom were clean. We had no hot water on our first morning and had to wait until later in the day for a shower! Best not to open your windows as on our first night we were plagued by mosquitos. We used the air conditioning on our second and third nights. Breakfast was served in a further building opposite and was very meagre. We were given one small croissant each and then had a choice of two cereals, yoghurts, small dry rolls and a selection of jams. However, there was as much fruit juice, coffee, tea or cappuccino as you wanted. I must say that although we were very disappointed with the hotel, we had a brilliant time in Venice as we only used our hotel as a base and spent all our days exploring the beautiful sights.
Genuine Expedia guest review
Other trip May 14, 2014
A Traveler
GB

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Ensemble tres postif"
Personnel de l hôtel très réactif ! Et attentif envers ses clients. Communication facilite par le personnel qui parle couramment le français ..... Petite escapade très agréable !
Genuine Hotels.com guest review
2 night family trip Mar 1, 2016
A Traveler
FR
1.0 / 5Poor
"Feel the pain of being bitten by a bug."
Feel the pain of being bitten by a bug.
Genuine Hotels.com guest review
2 night trip Jan 20, 2016
A Traveler
CN
4.0 / 5Excellent
"Localização privilegiada"
Hotel muito bem localizado, a 100m da praça São Marcos. A recpcionista Aline é brasileira e muito simpática
Genuine Hotels.com guest review
3 night family trip Jan 8, 2016
Eduardo
BR
4.0 / 5Excellent
"Lavoro e turista per un giorno."
Posizione ottimale per visitare Venezia, personale molto simpatico e accogliente. Colazione discreta...camere piccole ma accoglienti.
Genuine Hotels.com guest review
1 night business trip Oct 23, 2015
Not Provided
IT
3.0 / 5Good
"Razoável. Caro pelo que oferece"
Hotel bem localizado, quarto em estilo antico de tamanho bom. Cafe da manha suficiente. Os pontos negativos do hotel ficam por conta do preço muito alto pelo que oferece e pela falta de elevador. Fiquei no 4 andar, e subir escadas com malas pesadas foi bem complicado.
Genuine Hotels.com guest review
1 night family trip Oct 12, 2015
A Traveler
BR
3.0 / 5Good
"Midt i smørøyet"
Plasseringen er midt mellom Hotel Daneli og fengselet ved Dogepalasset. Optimal om en ønsker San Marco som boltreplass. Kort vei til vannbussene. Hotellet er trangt og med trapper. Frokosten er nøysom. Går en ut og spiser er det mye turistfeller på San Marco: du får dårlig mat for alt for stive priser, og ofte dobbelte av det som står i menyen.
Genuine Hotels.com guest review
4 night trip Oct 2, 2015
A Traveler
NO
2.0 / 5Fair
"Hôtel à déconseiller"
Le seul point positif de cet hôtel, c'est sa situation tout près de la place Saint-Marc, si on estime que c'est favorable d'être dans ce coin aussi fréquenté de Venise. A part cela, les prix sont très élevés, l'accueil limite sympathique, le confort très moyen et les petits déjeuners très légers dans une salle à manger minuscule où il faut chercher une place.
Genuine Hotels.com guest review
5 night trip with friends Sep 29, 2015
Bertrand
FR
3.0 / 5Good
"Excelente Localização"
Excelente localização, staff atencioso, bom café da manhã. Entretanto, acomodações pequenas.
Genuine Hotels.com guest review
1 night romance trip Sep 19, 2015
A Traveler
BR
4.0 / 5Excellent
"Bra"
Mycket bra läge alldeles vid Markuskyrkan och Doggepalatset. Gott om eluttag. Charmiga rum. Ingen hiss. Trång trappa. Liten frukostmatsal. Slentrianmässigt bemötande från personalen.
Genuine Hotels.com guest review
2 night romance trip Sep 22, 2015
Ulrika
SE
4.0 / 5Excellent
"4º PISO Y ESCALERAS"
4º PISO Y SIN ELEVADOR NI QUIEN TE AYUDE CON LAS MALETAS
Genuine Hotels.com guest review
3 night family trip Sep 3, 2015
JOSE LUIS
MX
2.0 / 5Fair
"Zentral gelegen, Ausstattung uralt, Zimmer winzig."
Kurzurlaub, Zimmer im Nebengebaeude, alles sehr alt und rennovierungsbeduerftig
Genuine Expedia guest review
Other trip Sep 17, 2015
Robert & Anhang
DE
4.0 / 5Excellent
"Bon choix pour budget contenu"
+ situation, accueil, décoration, usage, prix, peut déjà compris. - 4 étages très raides, salle de bain à bout de course. Globalement bien, c'est Venise
Genuine Hotels.com guest review
2 night romance trip Aug 24, 2015
christine
FR
4.0 / 5Excellent
Considero que el hotel en general estuvo bien. Sin embargo creo que el precio esta alto para los servicios que presta el hotel, que prácticamente es la estadía. Además creo que el internet no debería ser cobrado ya que en estos tiempos es un servicio básico y todos los hoteles en Europa deberían ofrecer e incluir en la tarifa y que no tenga un costo adicional.
Genuine Venere guest review
Other trip Jun 16, 2015
A Traveler
ES
3.0 / 5Good
"Saako sitä mitä odottaa?"
Yhteys vesibussilla hyvä, helppo löytää! Paljon jyrkkiä portaita .... Aamupala vaatimaton , mutta ei muuta luvattu. Mainoksessa oli yhteisten tilojen osalta mainittu ilmainen Wi-Fi , joka ei pitänyt paikkaansa . Oli mahdollisuus saada tunnin ( käyttöaika 1h ja tosi vaikealla systeemillä) testiyhteys jonka jälkeen oli maksullinen. Ei kannata odottaa liikoja , Venetsian hotelli hintataso varmaan suhteessa paljon kalliimpi kuin esim Veronassa, 2 yötä samaan hintaan täällä kuin 3 Veronassa ja paremmassa ! Kesäkuussa 2015
Genuine Hotels.com guest review
2 night trip with friends Jun 8, 2015
Hannele
FI
3.0 / 5Good
Alles war gut. Das Wetter, das Essen und das Hotel war sehr gemütlich und das Personal war freundlich.
Genuine Expedia guest review
Other trip May 3, 2015
A Traveler
DE
3.0 / 5Good
"week end à venise"
Quand nous sommes arrivés le premier soir dans notre chambre, nous nous sommes demandés si nous n'étions pas tombés dans un hotel 1 étoile. Petite chambre avec un matelas très fin qui nous permettait de bien ressentir le sommier. Salle de bain exigue, avec une petite baignoire faisant apparaitre plusieurs points de rouille à l'intérieur. Après discussion avec la responsable de l'hotel, nous avons pu bénéficier d'une chambre ressemblant beaucoup plus à un 3 étoiles. Le personnel est agréable et toujours disponible. Pour le petit déjeuner, il vaut mieux y aller de bonheur car le nombre de place est très limité.
Genuine Expedia guest review
Other trip Apr 30, 2015
A Traveler
FR
4.0 / 5Excellent
"Нормальные условия для неизбалованного путешеств."
Плюсы:местоположение отеля дает возможность выйти поздно вечером или ночью на пустынную главную площадь города, чтобы в одиночестве насладится видом Сан-Марко(зрелище незабываемое, особенно в дождь)Номер чистый,теплый ( в марте),без дурного запаха. В ванной без блеска,тесно, но все работало.Сотрудница отеля помогла забронировть билеты в музеи Падуи и была очень любезна.Жили в здании по соседству-отдельный вход и свой ключ.Завтрак-этажом ниже.При позднем отъезде багаж можно оставить в камере хранения отеля.Станция ваппорето Сан-Дзахария, найти отель легко. Завтрак:булочки,круассаны, хлопья, молоко, масло, джем, плав. сыр,йогурт,кофе на выбор-судите сами. Из минусов-номер (стандартный двухместный) тесный.Платный Wi-Fi. Крутая лестница без лифта.
Genuine Hotels.com guest review
6 night trip with friends Mar 22, 2015
Liudmila
RU
4.0 / 5Excellent
"Prima gelegen hotel vlak achter San Marco"
Nette kamer, vriendelijk personeel, goede locatie, goed, maar wel hard bed, prettige badkamer, wel veel trappen als je op de hogere verdiepingen zit.
Genuine Expedia guest review
Other trip Apr 1, 2015
venetiëganger
NL
4.0 / 5Excellent
"Très bonne situation"
Cet hôtel est parfaitement situé, à 1 minute de la place St-Marc, parfait pour un long week-end et les ballades à pied. Malgré la petite taille de cet hôtel, les chambres sont agréables et parfaites pour un bon sommeil réparateur après des heures de marches dans les ruelles de Venise. Seul bémol, la vue de la chambre qui donnait sur les fenêtres du bâtiment d'en face, mais bon choisir entre 6 étages à pied ou une vue sur un mur on choisit vite le mur surtout après les escapades de la journée. Le personnel de l'accueil est très aimable.
Genuine Expedia guest review
Other trip Mar 13, 2015
Aurelazy
FR
4.0 / 5Excellent
"Un hotel ubicado en el sitio adecuado para conocer"
Por la ubicación perfecta del hotel, fue muy agradable la estancia, para conocer y efectuar unos paseos inolvidables
Genuine Expedia guest review
Other trip Dec 28, 2014
lucaveni
ES
3.0 / 5Good
"Cerca de plaza san marcos pero feo"
Muy feo hotel, la recepcion en un edificio, los cuartos en otro, debes ingresar entre heladeas y ropa sucia, subir 4 pisos sin ascensor y el aire acondicionado casi no enfria, las camas eran catres, el desayuno escaso en otro edificio diferente. No lo recomiendo
Genuine Hotels.com guest review
1 night family trip Aug 5, 2014
A Traveler
ES
4.0 / 5Excellent
buono
Genuine Venere guest review
Other trip Aug 2, 2014
A Traveler
IT
5.0 / 5Outstanding
"Fantastisk beliggenhet"
Koselig lite hotell, med små, men romantiske rom. Ligger mitt i smørøyet og hyggelig og hjelpsom betjening.
Genuine Hotels.com guest review
3 night romance trip May 31, 2014
Cathrine
NO
2.0 / 5Fair
Nous avons logé dans une annexe proche de l'hôtel. Chambre tristounette, petite , vieillotte et très défraichie, communs sales, salle de bains des années 60 avec un vieux carrelage fissuré et ebrèché. Accueil très froid.
Genuine Venere guest review
Other trip Mar 31, 2014
A Traveler
FR
5.0 / 5Outstanding
Нормальный отельчик
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
Алекс
RU
2.0 / 5Fair
Отель не понравился, на 3 звезды не тянет, там 2 не больше. Номера обшарпаные, ванна и саниехникаужас, фен сломан. На завтрак круасан+ джем как в самолетах и все! Единственное расположение в самом центре, около главной площади и близко остановка речного такси.
Genuine Hotels.com guest review
1 night trip Dec 31, 2013
Александр
RU
3.0 / 5Good
"très bien situé,"
hotel tres calme et personnel agreable. entrée pas tres avenante
Genuine Expedia guest review
Other trip Oct 25, 2013
dominique
FR
1.0 / 5Poor
"כנראה שזה המלון הכי גרוע בעולם"
מחד, מיקום מצויין ומאידך - חדרים קטנים ומגעילים שירות גרוע, אין מעלית והמון מדרגות, אין מה לאכול בארוחת הבוקר אין!!, יקר מאוד ביחס למה שמקבלים...
Genuine Hotels.com guest review
1 night family trip May 10, 2013
יעל
IL
2.0 / 5Fair
"Hyvä sijainti kulahtaneella huonneella"
Hotelli? Pikemminkin hostelli. Erinomainen sijainti. Huone ahdas ja kulahtanut. Sopii yhden yön pysähdykseen muttei paras valinta pidemmälle lomalle.
Genuine Hotels.com guest review
4 night romance trip Apr 27, 2013
A Traveler
FI
3.0 / 5Good
le petit déjeuner est un (mauvais) p.d. continental;il ne saurait prétendre au titre de d'oeufpetit déjeuner buffet:1 croissant, pain confiture beurre ,yaourt, cereales;il faut beaucoup insister pour avoir un deuxième croissant;pas la moindre charcuterie ,ni le moindre fromage,pas
Genuine Venere guest review
Other trip May 2, 2013
A Traveler
FR
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Mar 22, 2016
Emerson
BR
4.0 / 5Excellent
Genuine Venere guest review
3 night romance trip Feb 12, 2016
Brigitte
FR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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