Hyland Motel Van Nuys - Van Nuys

I arrived and there were no towels - I had to request some. On another day, my used towels were taken, and were not replaced. Still yet on another day, I was given only face towels instead of bath towels...I stayed 7 days, and room was only cleaned once in that time...

Genuine Hotels.com guest review

The owner was very, very rude. So rude that I left and got another motel.

Genuine Hotels.com guest review

fair

Genuine Hotels.com guest review

Our room wasn't very clean. There was a take out cup on the bedside table. The rest of the room didn't seem to be very clean. The toilet seat was barely hanging on by one screw and there was no hàir dryer. Thankfully we were only there a short time on our way to LAX. Do not stay here!!

Genuine Hotels.com guest review

Great and safe for everybody. And the people are very polite and friendly and ready to help.

Genuine Expedia guest review

Staff was good but the room was just horrible. Stained comforters, hair on the sheets, no cold water in the sink, mold on the shower curtains, and some lights were busted.

Genuine Hotels.com guest review

It was a good value for the price I paid. The best part was it was near the highway and the neighborhood was not that bad. I wish there was more parking though.

Genuine Hotels.com guest review

If you just need a place to sleep, for the price, its not as bad as it gets.

Genuine Expedia guest review

Room had a bed, working TV and running water, so I can't complain much for the low price. The room I was assigned had a non-working deadbolt but the manager couldn't move me for the first night as all rooms were booked. Deadbolt in room the second night worked. I needed to stay near my job site and this was half the price of other, better hotels so […] it was worth it for me. Read more

Genuine Expedia guest review

i WOULD NOT STAY THERE AGAIN

Genuine Hotels.com guest review

I showed up a little after 2pm to check in and was told check in wasn't until 3pm. Okay, I waited around outside (there is no lobby.....just a security window in which to interact) and then came back at 3pm. As I was given the hotel paperwork to sign, at the bottom it says that check in is 2pm......incredible! Also, the toilet seat was completely unattached […] to the toilet. Read more

Genuine Hotels.com guest review

The night manager was so blunt and impersonal. He also saw that I was chilled outside while he took all his time to ask questions which I told him were in the confirmation papers in front of him. He never invited me inside the reception room for my comfort. My daughter had to get me a blanket to keep me warm.

Genuine Hotels.com guest review

OverAll it was ok:)

Genuine Hotels.com guest review

I get there and wait 20-3o min becasue they had not recived my reservation... 2) I believe I paid for a non smoking queen and got a gross smoking queen bed with gross bugs in it. I should have been comped for that. I went home feeling rather sick

Genuine Hotels.com guest review

Bullet proof glass is how you are greeted. was asked for money from people on the street thought I was going to get mugged. Room was dirty and had a bad odor. Staff was rude I chose not to stay there. I have never experienced anything like it and hope you choose not to put yourself through this. Was also charged twice on my credit card.

Genuine Hotels.com guest review

This was a good value for the price but you did have to request to have your room cleaned it was not automatic. It was in a central location to where we wanted to visit but parking was not the best. Would reccomend this hotel for over night stay only.

Genuine Hotels.com guest review

This was the first time I ever traveled to California and was there for a church conference for several days. The only good thing this motel had going for it was that it was 5 miles away from the church. When I got there at night, I felt uneasy being outside the motel for very long. There is no lobby, just a walkup window covered with bulletproof glass […] where they give you your room key. The outside has bars/gates in what seems to be an iffy neighborhood at best. I had booked a queen, non smoking room a week in advance, but when I got there no non-smoking rooms were available and I was put in a smoking room. The motel did offer to change me (and did) to another room the next morning. During my stay of 5 nights, the maid only came ONCE to make the bed and change towels. The rest of the time there was no such room service. Except the motel manager came to the door asking me to throw my dirty towels out the front door onto the walkway so he could take them, but had no towels to replace them with. Other major issues with the stay was that the AC unit in the room did NOT work at all not even putting out cool air with the fan, let alone the actual AC portion. Thus the room got very warm at nights making it difficult to get comfortable. While there is free wifi internet advertised, it's locked out and requires getting a password from the manager of the motel. I just used the internet on my phone instead. There was no peep-holes in the doors nor chain latches/locks, only a deadbolt leaving me a bit insecure when it came to safety of figuring out if someone was knocking on the door. When it came to checking out, no one was at the "lobby" window and there was a note left saying for guests checking out to just leave their card in the slot under the window. The overall experience here is not what I would recommend to anyone unless they absolutely needed a quick night stay during other travels. At several points during my stay screaming and shouting could be heard by guests Read more

Genuine Hotels.com guest review

I booked a non smoking room, and upon arrival the clerk says trhat all he got is smoking, well tired from the drive I accepted the smoking room because it wasn´t terrible, but I booked another room for my friends who was joining me on the trip, that was also a non smoking that turned out to be a smoking, just about then I had it, booked another hotel […] and got the hell out of there. The high speed internet was really slow. Read more

Genuine Hotels.com guest review

I have to be totally honest - the staff at this hotel is hands down some of the nicest I have had to deal with, they were pleasant, happy and very helpful. HOWEVER the hotel is dirty, has cockroaches, you are only given clean towels every other day, carpets have holes and are dirty, and for men to complain to me ...it must be bad!! Would not stay there […] again or send my working men to stay there. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I found the location, cleanliness and comfort of the hotel absolutely perfect for its price. I just stayed for 1 night (exactly 9 hrs) there, and found it absolutely perfect.

Genuine Hotels.com guest review

Hotel is being remodeled. Nice windows and shower. Some shotty finishing work. Someone stole the batteries from the TV. The toilet seat was loose. The room was clean and did the job. GREAT PRICE. GREAT SERVICE.

Genuine Expedia guest review

The hotel was very nice and the people were friendly. had a great time. will go back again

Genuine Hotels.com guest review

Tout à fait correct et propre. Le quartier est calme et il y a de nombreuses possibilités de se nourrir à proximité. Le tourisme c'est plus moin, ce quartier c'est juste pour dormir.

Genuine Hotels.com guest review