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"Times Square Nugget"Reviewed by a Hotels.com guest on May 6, 2012
We really enjoyed our stay. We stayed for a week and were glad to find a hotel right in the heart of Times Square. The service was definitely top notch! The front desk was courteous and the concierge was very helpful, recommending great shows and restaurants. Our room was nice. It could've been a little larger. But the bathroom was a good size and the size of the TV's and the fact that they played HD was a bonus. Also, the bed was quite comfortable. The cleaning staff did a fine job of keeping up the room. I'll definitely recommend this hotel to others.
"Consistency. You can depend on it."Reviewed by a Hotels.com guest on May 5, 2012
Finding a "GOOD THING" these days can get harder and harder. For this reason when you come across a 'good thing" it is priceless. One of the most recent "good things " that I have come across is the PARAMOUNT hotel in Times Square. The first thing that I leave the hotel impressed by is the professionalism and commitment that is demonstrated by the staff. Starting with the front desk where I was checked in by Catherine and continuing until the driver which I received at the hotel hands me my luggage at the airport. Catherine followed the details of my visit until the moment I checked out. The only dislike that I had which eventually i got over was the view of the alley where the boiler or some loud machine was placed. I know that from now on I will request a room that faces anywhere but there. If you are going to New York and plan on taking in Broadway there could not be a more perfect location. I love this hotel so much I find myself wanting to travel to NYC more. I cannot wait until my next visit to the PARAMOUNT which I hope will be in the next few weeks.
"Affordable Quickie in NY"Reviewed by a Hotels.com guest on May 5, 2012
We had a very good time and the hotel was close to work.
""Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel, within walking distance to subway for access to Manhattan (take the 7 or E and you can get to grand central, times square, penn station). Just a few blocks to local restaraunts. The room was very clean, excellent staff, free shuttle to subway. Overall an excellent place to stay if your touring new york city. One note, if you are considering a "view room" save your money, the view is obstructed by a number of taller buildings (the hotel is only 7 floors). Overall an excellent experience and I would definitely stay again, especially at the rate because of the new hotel discount. If you plan to take a cab from the hotel call one yourself because the service the hotel uses charges a flat rate to specific areas and you can get a cab on your own for cheaper generally.
"Nice hotel in the theatre district"Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel in the theatre district. Friendly and helpful staff. Basic room accomodations but very clean. Would recommend.
A half-mile from the hotel, the Empire State Building will help you conquer your fear of heights. The 102-story Art Deco skyscraper features stunning views of the city from 2 observation decks. A visit to the Big Apple would be incomplete without a trip to see the neon lights of Broadway and Times Square - less than a mile from the hotel.
With a welcome of warm chocolate chip cookies at check-in, guests will feel right at home at the Doubletree. In the morning, they can prepare for a day of sightseeing or meetings with a hot and cold buffet breakfast (served daily, surcharge) in Chelton's Bar and Grille, then return for a pre-theater dinner of hearty American fare. There's no need to leave the workout routine at home--the hotel offers a fitness center.
Guestrooms offer city views, a signature Sweet Dreams bed with a plush-top mattress, LCD TVs with cable and more. For those needing to finish up some last-minute work, wireless Internet access is available throughout the hotel (surcharge). Pets are welcome (with limitation and surcharge).
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Chelton's Bar and Grille - This casual American restaurant serves a daily buffet breakfast and à la carte dinner. Menu choices include pasta, burgers, and steaks. The adjacent bar is open from late afternoon until late evening.
Accessible 24 hours via guestroom key, the fitness center provides free weights, strength-training equipment, and cardio machines with individual TV screens.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
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"Must see, you will ove it."
My stay was outstanding. Very nice hotel.
"service was polite"
Location was good. All personnel were polite. Concierge was helpful. We enjoyed our stay.
"Steps from Penn Station"
I had a quick business trip and loved the convenience of walking off the train, and being only steps to the hotel. This area of Chelsea is great, and always my neighborhood of choice. Its proximity to restaurants, the train and the subway, is really great. The hotel is small and comfortable -- perfect for a quick business trip. My room was relatively […] small, but nicely appointed and clean. Read more
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"A strong contender, but not spectacular."
The DoubleTree Chelsea has a good location just a few blocks from Penn Station and Times Square. For some, the neighborhood may seem a bit unkempt around the edges, but it feels very New York, so I Iiked it. The rooms were comfortable, with the standard NYC size. After a jaunt up to New England, I returned to New York and stayed at the DoubleTree Metropolitan […] on Lexington. Wow. If I had a choice and that night's rate were similar, the latter's renovation blows Chelsea away. Read more
"Convenient, clean, exceptionally friendly but tiny"
Being from Colorado, after I got over the sticker shock of New York City hotel prices, I realized I found a fairly good deal at this hotel. Good location within walking distance of many of the typical sights. Exceptionally friendly staff from the front desk to the concierge, restaurant and housekeepers. Very clean, but some of the smallest rooms I've […] encountered in 30+ years of business travel, but I like a King bed in the room. No problems other than that pesky TV remote that would not advance any channels even after I reported it. I would come back given I wanted to stay in the Chelsea area. Read more
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"Convenient location, nice (but small) room"
The hotel is like 3 minutes walk to megabus arrival stop, 10 minutes walk to dozens of Korean restaurants (at Korean town, I think), 10 minutes walk to Empire state building, one subway stop away from Times Square. Location is really convenient. Staff is helpful and friendly. But I was told in the morning I would get a room with two queen beds while […] in the evening I only got two double beds. Room is compact but clean and functional. Read more
"Easy Access to the Garden"
We had a 3 block walk to see Bruce Spingsteen at the Garden . Thank you!
"great staff"
Small lobby and elevators were a bit slow one day. But all the staff is super helpful, rooms are great and food is good value for hotel rates.
Excellent hotel and staff.
"Good location; check your credit card statement!"
The hotel was in a great location; the room was fine. However, there were a number of "pending" charges that appeared on my credit card the day I checked out. They actually charge your credit card for incidentals - this shows up as a pending charge of $50 and doesn't disappear for 3-5 days. There also seemed to be double bar bills, although these, too, […] disappeared. I don't know whether it was because I called twice to question the charges or because that's the way they do things... Read more
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
There are no complaints I can make about this hotel, but I wouldn't necessarily recommend it. It was clean and quiet enough. There are much cooler hotels with more character around.
"Quality comfort and yummy cookies!"
Everything about this hotel is quality: the service, the rooms, the hotel, the restaurant. The cookies upon arrival are so welcoming and absolutely delicious! The room service was very reasonably priced and, once again, the service was excellent. I felt so cozy and comfortable, so well taken care of. The location is also very convenient. I walked to […] and from Penn Station, Union Square, and numerous excellent restaurants and shops. Read more
"Double Tree- Chelsea NYC"
The rooms at this hotel were quite small, but I guess thats pretty normal for NY. On the bright side, the beds were super comfortable,the rooms were very clean, and the staff was friendly and accommodating,
"Great Deal"
Awesome hotel for the price
This guest did not leave a comment.
"Great stay"
Nice hotel, great location, near 123 train at 28th and 7th.
"Double Tree"
I was misinformed about the location and surroundings of the hotel.
"Double Tree west 29th street NYC"
Rooms are tiny, no refrigerator,and king size bed wasn't real king size(
This guest did not leave a comment.
This guest did not leave a comment.
"Doubletree Hilton, Chelsea, NYC"
Great location. Problems with: no blanket/comforter on one bed; damp spot on carpet (due to bathroom leak?); tub drain did not work; room was not cleaned, except for emptying trash. Housekeeping responded quickly to our issues.
"Doubletree Chelsea"
Everything about our stay was positive, especially the staff!! Everyone, not just the front desk people, were friendly and helpful. We will definitely try to stay here in the future.
Great location and fantastic staff but small rooms. Still, a decent value for NYC on a budget. Breakfast is WAY overpriced-- bring granola bars or visit a cafe instead.
"Excellent Hilton Value"
What great value! Considering it's a NY City hotel, the room was a reasonable size and very nicely furnished. The best thing, though, was the staff. Friendly, helpful and could not do enough to make our stay enjoyable. We asked for more coffee and milk for the room, they gave us lots of extras, as well as more of their great Choc Chip cookies. From […] the concierge to the front desk staff to the porter, everybody was great. It is only a short walk away from the 28th Street station for the 1 train . Read more
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"Stay away"
One simple piece of advice: Don't go there. In all my years of travel all over the world I've never come across a more incompetent hotel staff, adding total lack of interest to arrogance and incompetence.
This guest did not leave a comment.
"Double Tree Disappointment"
There were only 2 towels for two people, and even after requesting there be 4 towels it still had to be a daily contact to get the towels. Room was not always cleaned had to contact staff to have it cleaned on more than one occasion. No doorman to help assist with hailing cabs. I have stayed in other double trees and have had great service, but the […] service here was less than optimal. Read more
the street is not so nice but convenient to subway , Penn station uptown and downtown. the staff was exceptional. I will come again.
This guest did not leave a comment.
"Oasis in Manhattan"
From the charm and warm greeting by the Front Desk to entrance to the room, I knew I would be very comfortable at the hotel. Also, the surrounding restaurants were convenient and fun. The staff at this hotel was top notch and very attentive. The Doubletree surpassed expectations and I wouldn't hesitate to stay there again. As I live in the California […] wine country where service is a high priority, Doubletree raised the bar. Thanks so much! jk Read more
This guest did not leave a comment.
"nice"
This hotel was clean, and the staff was very nice and helpful. It is a good hotel for a short stay-
"Doubletree - Chelsea"
This hotel was very nice and the hotel staff was very helpful and responsive. The rooms are NY small but very comfortable. We would stay again.
"Double-Tree Chelsea - New York bed bugs"
The hotle was terribly crowded, but the one thing that really made us wary was the fact that there was an infestation problem - bed bugs. The front desk person tried twice to pass it off and said that their inspection person didn't find anything. We then proceeded to place on of the "c'itters" inside an napkin and brought it to the front desk. Your […] front desk people need to be less rude, better trained and when a major problem like this is brought to their attention, they should give it the attention it deserves. Read more
3rd time I have used the hotel for business trip. Location is good, just off Herald Square rooms are clean small (welcome to NY) but comfortable. Good eats across 29th St. at Food Park Monday - Friday
"Great Hotel for MSG Events"
Great place to stay for any event at MSG. Close, clean, offers all you need and pet friendly too at great rates!
"Great Location, not the best service"
While Checkin time was 3pm, our room wasn't ready until after 6pm.
This guest did not leave a comment.
"Double-Tree"
Hotel and rooms are well kept and clean.I found the room to have very drafty windows so it was hard keeping a comfortable temperature.
"Double-Tree"
Room and hotel very clean.Seemed room temperature was never comfortable.
"DoubleTree Hilton - Chelsea: great value & access"
I would return to this hotel. The standard room with King bed was comfortable, updated, heating worked and was not too loud as some systems are. Bathroom was clean and attractive. We enjoyed walking west to the High Line Park, visiting Chelsea Market and learning more about that part of NYC. Parking was secure and less costly per day than hotels further […] north - especially if you parked for the duration and used public transit. One caution for coffee and tea drinkers: the coffee maker is located in a fixed position in a drawer. Clearance is tight! I bet some great design alternatives could be generated from creative, yet safety conscious New Yorkers. Read more
"Great hotel"
The hotel was great. The bed was very comfortable, hotel staff was very nice, and the room was clean. We had an empire state building view and it was beautiful. We were able to ride the subway to just about any destination and the hotel was only about a blocks away maybe a 7-8 minute walk. Overall I would reccomend this hotel to anyone.
"Double-Tree"
Room was clean but seemed often cold and drafty
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
