"Return Stay; Very Nice"
Great stay but I should've known better than to get the $25 breakfast buffet; that's what I get for being lazy. Also there was no clock in the room and that's offputting when EVERY hotel I've stayed at for 50 years has a clock in the room.Genuine Hotels.com guest review
Go here if you like to stay at a hotel that doesn't have toothpaste, a refrigerator, blankets, a working toilet and a mini bar. The toilet did not work properly, we called and maintenance showed up, said it was working and when we used it the problem had not been resolved. They have a coffe pot in the room but nothing to stir your coffee with, guess […] they want you to use your fingers. The place is in a good area in midtown but besides this and the good smelling soaps they have in the bathrooms, it's hardly worth spending almost $400 a night. Read moreGenuine Hotels.com guest review
"Good hotel, close to Penn Station"
This hotel is convenient for Penn Station and for the red subway line. All the staff were very polite and helpful. The price was very reasonable for a Sunday night stay. The facilities, while not especially new, were perfectly clean and the beds are comfortable. Our room was quiet, and the air conditioning was easily adjustable. All in all a very pleasant […] stay. Read moreGenuine Expedia guest review
Clean, spacious rooms. Double room larger than most. Accessible location near subway, restaurants and in safe a neighborhood.Genuine Expedia guest review
"Short walk from Penn Station"
Convenient location, early check-in was helpful. The kids loved the cookies upon check-in! Staff very friendly.Genuine Hotels.com guest review
"Nice hotel in Chelsea"
The staff was very nice and the warm cookies were delicious! The rooms are a bit too small.Genuine Expedia guest review
Great price... I was charged twice once by hotels.com and once by the hotel themselves the hotel price was $40 cheaper than hotels.com..lovely hotel great service friendly staff. Cumfu comfy bed! Highly recommend this hotel. Very clean modern.Genuine Hotels.com guest review
"Great Location and price"
This was an excellent experience. I had business in lower Manhattan and my search found this inexpensively priced choice. The valet was great and the room was clean and full of amenities. I left early in the morning and no trouble getting my car. I saved a lot of $$ and had a nice room.Genuine Hotels.com guest review
"Very Nice Services and staff"
Will stay here again.Genuine Hotels.com guest review
Everything was great. Only thing we noticed is that there was not a frig. Luckily, we brought a cooler and filled it with ice. Very nice hotel and I would use this hotel again.Genuine Hotels.com guest review
"Clean and convenient. Perfect for a weekend stay."
Got an excellent deal in this hotel with Expedia. The hotel was clean, efficient and conveniently located, which was perfect for my purpose. The staff were very professional and friendly, which was a definite plus.Genuine Expedia guest review
I made reservations a week ago. When I was at the hotel to check in. They sold out rooms, no room was available.Genuine Expedia guest review
The staff is wonderful. They are friendly and provide warm cookies, water and a newspaper. The rooms are very quite but they are very small.Genuine Expedia guest review
The hotel is well located for Penn Station and surrounding area, Manhattan is huge so you cannot be near everything but the hotel is near a subway station so you can easily get around. The street approach to the hotel at first was a bit off putting but the reception was modern and clean and welcoming and this continued throughout the hotel. For one […] (or two) nights in the city you don't need anything more. Good price. Read moreGenuine Hotels.com guest review
"Great guest services"
The hotel was in a great location, just blocks from the Empire State building. Staff was courteous and friendly. All requests (extra towels) were responded to promptly. The room was small, but nice.Genuine Hotels.com guest review
Quiet room, great location, friendly staff, good valueGenuine Expedia guest review
Stayed in a room with a beautiful view of the city. Overlooked the Empire State Building. Room was a little small but the king sized bed was very comfortable.Genuine Hotels.com guest review
"Close to the subway"
Great little hotel. The rooms are a little small but considering that you don't spend much time in them (you're in NYC after all) they are adequate. The hotel staff are extremely friendly and the concierge was able to order a private car to take us to the airport. The breakfast buffet in the hotel's restaurant is about the same price as room service […] so you're better off having an intimate breakfast in your room. Now the negative: We were there for 3 nights and every day the front entrance was so stuffed with carts of dirty linens that you could barely get into the lobby. Not at all the atmosphere I had hoped for on our honeymoon. Also, although we did request and get a view of the Empire State Building, you had to almost lean out the window to see it. Read moreGenuine Expedia guest review
"Great Hotel and staff."
When we arrived the hotel was over booked so they had to send us to a different hotel. Even thought this part was a little annoying for us because we arrived late at night, the hotel staff was so nice about and friendly that actually we ended up not caring. They moved us to a similar hotel with the same view we requested and took care of all arrangements […] to make it easier on us. It could have been a bad experience but the staff behavior definitely made the difference and avoided a complaint from me. Read moreGenuine Hotels.com guest review
The staff was very friendly and eager to help in any way. We decided to stay an extra night, and the front desk was friendly and had us in a new room ASAP. They even moved our things for us. On our last day they stored our luggage so that we could explore NYC a little more before heading home.Genuine Hotels.com guest review
those room were very small.Genuine Hotels.com guest review
"Nice for Business Trip"
nice but not for a holiday trip with familyGenuine Hotels.com guest review
"Nice hotel , good location"
The hotel is very clean and had a good cookie~ I chose the view of room, but the view was so so... That's ok I think Next time I'll return here~~Genuine Expedia guest review
overall hotel was great everyone very polite, however the size of the rooms are quite smallGenuine Hotels.com guest review
"CLOSE TO PENN STATION"
clean rooms,very friendly staff,nice location.we got there early let us store are bags till room was ready. nothing but good, stay there again grat priceGenuine Hotels.com guest review
They did not provide me with a comforter, I had to call the front desk for one, and when I did get one, it was old and gross.Genuine Hotels.com guest review
"Good location. Close to Penn Station."
Really small room but was clean and comfortable. The elevator was extremely slow so we took the stairs many times. I heard the stairwell (steel) door opening and closing multiple times overnight between 1 & 3 a.m. which was infuriating! I thought of asking for another room the next day but realized that all rooms are in close proximity to a stairwell […] door. Read moreGenuine Hotels.com guest review
"Excellent location & Price! Book this hotel"
My girlfriend and I were thoroughly impressed by the Doubletree Chelsea. The hotel provided an excellent launching point for a weekend in the city. We could easily walk to most of the major sights in the city. Sandwiched between the Chrysler building and the empire state building, it was ideal!Genuine Hotels.com guest review
Convenient, quiet...would definitely recommend. Clean rooms and great staff.Genuine Expedia guest review
"Very Small Room, Good Location & Nice Staff"
The images on the website are very misleading, the room was very small, the bathroom was very small, the hallways are small, just about everything is small except the restaurant. However, the staff was nice and the location you cannot beat.Genuine Hotels.com guest review
The hotel is fine, but our bathroom was freezing!! There must not have been any heat in it, so we had to keep the door open to keep it from becoming a meat locker! Otherwise, the staff was good; the location can't be beat, and I would have preferred a blanket on the bed and a little table or something for my suitcase.Genuine Hotels.com guest review
Close to restaurants, entertainment. Clean attractive hotel, friendly and comfortable. Would definitely return, reasonably priced.Genuine Expedia guest review
"Nice hotel, very small rooms"
Friendly staff, great breakfast in the hotel restaurant, good situation close to shopping, Penn Station. We had a room with two beds - room was tiny, and there was very little space to move in the room. Bathroom was pokey, small and basic. We had an Empire State building view. Could see the building if we managed to steer passed the beds and craned […] out of the small window. Read moreGenuine Expedia guest review
"Good deal in clean hotel"
This was a well priced, very clean hotel with good service and nicely appointed rooms. Would definitely stay there again or recommend it to others.Genuine Hotels.com guest review
The hotel staff was amazingly courteous, responsive and helpful. The room was just what we hoped for in a NYC location and the price was right.Genuine Hotels.com guest review
"This hotel has a restaurant and room service!"
The room was an excellent deal, less than $200 per night for a well assigned and supplied room that was very comfortable. The hotel is in a busy, diverse, area convenient to shopping, restaurants, and all the activities one tends to seek in NYC. However, with the delicious variety of food available at the hotel restaurant and via room service, we had […] most of our meals on site. The service was professional and friendly, delivered with style and a smile. Read moreGenuine Hotels.com guest review
This is a non smoking hotel but on this site it offers smoking.. I was very hurt when I found out I had to step outside to smoke.. But the staff made every attempt to make me comfortable and I do appreciate thatGenuine Hotels.com guest review
"Gritty but convenient; needlessly uncomfortable."
1. My sink faucet was not centrally located, below the mirror, as is common, but wedged into the left corner protruding out at an angle: so I had to contort my body to adjust the flow, wash both hands, etc. 2. The bottom of the bedsheet/cover was so tightly tucked in that I could not pull the sheet over my shoulders, leaving them cold at night. Needlessly […] uncomfortable. 3. The neighborhood is gritty, but 200 yards from Penn Station and with lots of ethnic all night eateries. The hotel is modern and clean overall and I would stay there again. Read moreGenuine Hotels.com guest review
"Very Comfortable hotel in Chelsea"
I traveled to NY on business and had a very comfortable stay. I had a room with one king bed, and some might find it small, but by NY standards it was fine. The staff were very friendly and accommodating. The room was clean, and this is a convenient location. I did hear some street noise, but again, by NY standards not bad.Genuine Hotels.com guest review
"More budget than business"
Good value for money for the location if you can get a good rate. It's definitely more budget than business so don't expect too much. No fridge in the room - was told it would cost $25 to borrow one - so the hotel is probably not a good choice if you are traveling with kids and want to stock up on beverages and snacks for the brood. Great location close […] to Penn Station and subways. Miguel was friendly and quick to dispense useful advice, but most of other staff looked like they didn't want to be there. Read moreGenuine Hotels.com guest review
"super convenient, but not super clean"
We were pretty comfortable during our two-night stay. Bed was nice (in a soft way), room got plenty dark. We were on the seventh floor, relatively close to the street for this building, but street noise was not a problem. Noise from the neighbors was however - and they were only having your basic just-got-in-on-a-Friday-night convo. They weren't yelling […] or anything, but the sound carried. And, finally, the bathroom had some hairs in it when we got there and they were never really cleaned by the daily housekeeping. Read moreGenuine Hotels.com guest review
"Great still. Will be back."
Clean hotel; comfortable beds; decent room size; friendly staff; very convenient location. My only "complaint" is that the bathroom has limited space.Genuine Hotels.com guest review
"Nice place to unwind after a day out on the city."
The room was nice and clean. It was small but that is a little to be expected in the big city. It was only blocks from the Penn Station and most major rails. The BEST part was the hot showers after the cold New York days that I was there. The shower pressure was great and wasn't a slow trickle like other hotel showers can be.Genuine Hotels.com guest review
Overall, a good place to stay. Some issues with missing amenities, such only one drink glass, no stir sticks for coffee, etc. I felt rushed at check out by the bellman, who was otherwise courteous and helpful. If you park across the street, make sure the hotel validates your parking!!!Genuine Hotels.com guest review
Services were really nice and staff was helpful! For 26 floors though, 2 elevators were not enough!Genuine Hotels.com guest review
"Great Location, Awesome Value"
I stayed here for business and it was perfect for what I needed. No frills, but a nice clean hotel. Great location and I got the room for $ 98 which was an unbelievable value. The room was small but it was fine for just me. The only cons were the hand towel in the bathroom looked dirty, so I grabbed a different one and the gym is in the basement and […] a bit dingy but I did run on the treadmill and it was fine for what I needed. I would recommend this hotel at the right price. Read moreGenuine Hotels.com guest review
"Would stay again"
All in all a good stay, room was much smaller than expected but rate was fair, and staff was helpful. Clean.Genuine Hotels.com guest review
"I mean really?"
I booked a king bed and front desk says sorry they have all been taken. But I booked the room, he had no explanation. I could live with a queen bed, but when I went to shower. There was a new soap in a box (yay) and a USED SOAP in the soap dish. DISGUSTING!!!!Genuine Hotels.com guest review
The staff was helpful and pleasant. We were always greeted with a smile and a warm cookie. The food in the the hotel restaurant was excellent. Madison Square Garden and Penn Station were easily within walking distance. There was very little outside noise and the room had a great view of the Empire State Building.Genuine Hotels.com guest review
I was very pleasantly surprised. The room was very clean, quiet & comfortable It is located very near all the places I had to be and made it very easy to get around. I definitely intend I staying at this hotel on my future trips to NYCGenuine Expedia guest review
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