"Very Comfortable hotel in Chelsea"
I traveled to NY on business and had a very comfortable stay. I had a room with one king bed, and some might find it small, but by NY standards it was fine. The staff were very friendly and accommodating. The room was clean, and this is a convenient location. I did hear some street noise, but again, by NY standards not bad.Genuine Hotels.com guest review
"More budget than business"
Good value for money for the location if you can get a good rate. It's definitely more budget than business so don't expect too much. No fridge in the room - was told it would cost $25 to borrow one - so the hotel is probably not a good choice if you are traveling with kids and want to stock up on beverages and snacks for the brood. Great location close […] to Penn Station and subways. Miguel was friendly and quick to dispense useful advice, but most of other staff looked like they didn't want to be there. Read moreGenuine Hotels.com guest review
"super convenient, but not super clean"
We were pretty comfortable during our two-night stay. Bed was nice (in a soft way), room got plenty dark. We were on the seventh floor, relatively close to the street for this building, but street noise was not a problem. Noise from the neighbors was however - and they were only having your basic just-got-in-on-a-Friday-night convo. They weren't yelling […] or anything, but the sound carried. And, finally, the bathroom had some hairs in it when we got there and they were never really cleaned by the daily housekeeping. Read moreGenuine Hotels.com guest review
"Great still. Will be back."
Clean hotel; comfortable beds; decent room size; friendly staff; very convenient location. My only "complaint" is that the bathroom has limited space.Genuine Hotels.com guest review
"Nice place to unwind after a day out on the city."
The room was nice and clean. It was small but that is a little to be expected in the big city. It was only blocks from the Penn Station and most major rails. The BEST part was the hot showers after the cold New York days that I was there. The shower pressure was great and wasn't a slow trickle like other hotel showers can be.Genuine Hotels.com guest review
Overall, a good place to stay. Some issues with missing amenities, such only one drink glass, no stir sticks for coffee, etc. I felt rushed at check out by the bellman, who was otherwise courteous and helpful. If you park across the street, make sure the hotel validates your parking!!!Genuine Hotels.com guest review
Services were really nice and staff was helpful! For 26 floors though, 2 elevators were not enough!Genuine Hotels.com guest review
"Great Location, Awesome Value"
I stayed here for business and it was perfect for what I needed. No frills, but a nice clean hotel. Great location and I got the room for $ 98 which was an unbelievable value. The room was small but it was fine for just me. The only cons were the hand towel in the bathroom looked dirty, so I grabbed a different one and the gym is in the basement and […] a bit dingy but I did run on the treadmill and it was fine for what I needed. I would recommend this hotel at the right price. Read moreGenuine Hotels.com guest review
"Would stay again"
All in all a good stay, room was much smaller than expected but rate was fair, and staff was helpful. Clean.Genuine Hotels.com guest review
"I mean really?"
I booked a king bed and front desk says sorry they have all been taken. But I booked the room, he had no explanation. I could live with a queen bed, but when I went to shower. There was a new soap in a box (yay) and a USED SOAP in the soap dish. DISGUSTING!!!!Genuine Hotels.com guest review
The staff was helpful and pleasant. We were always greeted with a smile and a warm cookie. The food in the the hotel restaurant was excellent. Madison Square Garden and Penn Station were easily within walking distance. There was very little outside noise and the room had a great view of the Empire State Building.Genuine Hotels.com guest review
I was very pleasantly surprised. The room was very clean, quiet & comfortable It is located very near all the places I had to be and made it very easy to get around. I definitely intend I staying at this hotel on my future trips to NYCGenuine Expedia guest review
The elevator lobby on my floor looked like it hadn't been vacuumed in days - there was litter all over the place. That was accompanied by a strong smell of disinfectant in the room.Genuine Hotels.com guest review
Double standard room ok, clean and confortable, a bit too small for resting. Only 2 elevators not enought for the all building. People at the front desk not very friendly, but could be only bad luck. Great location for area activities (time sqare, brodway..) and travel options (Penn station for JFK airport, line 1...)Genuine Hotels.com guest review
"Reasonably priced and well located"
Clean, quiet, warm rooms in good condition (although the bath towels could use an upgrade). Very friendly staff. The hotel's under construction, but I wasn't bothered by noise -- just had to share the elevator occasionally. The hotel doesn't have a proper lobby, but the Ace down the street does (and also affords great coffee and people watching). The […] 1 train is around the corner and the Herald Square trains aren't far away. The neighborhood is short on exciting cuisine, but it's easy to grab a cab or a train to a more culinarily-advanced destination. Read moreGenuine Hotels.com guest review
Not impressed! The room had an awful scent and the cookies was very hard upon arrival. Very disappointed!Genuine Expedia guest review
"Great location, staff, environment, etc."
Everyone was very friendly. Check in took a few minutes because there was only one person at the desk and the manager was busy as well but no one seemed to have anything other than a warm and professional demeanor. Room was great, small and cozy-very clean and comfortable. At one point I needed help finding ice machine and a maintenance gentleman gladly […] helped show me the although off of his path. Overall great stay! would recommend and somehow I received not one but two warm cookies :) Read moreGenuine Expedia guest review
nice hotel. efficient and friendly staff, close to penn station but located in quiet neighborhoodGenuine Hotels.com guest review
"Convenient to Penn Station and central"
This Doubletree is a good, solid --if unexciting -- mid priced midtown option. No/low frills but clean and relatively quiet. The one serious drawback is that there seems not to be a service elevator. So, cleaning staff, room service, maintenance are all competing with you for the 2 elevators. They also seem to be updating some of the floors (a good […] thing) so at the time of this review, construction is using the elevators, too. Prepare to wait..... Otherwise a perfectly acceptable midtown choice. Read moreGenuine Expedia guest review
"Double Value at the Double Tree Chelsea"
The location was great in Chelsea. I could walk to lower Chelsea where there are many fine restaurants. The atmosphere was exciting, energetic.The quality of the hotel was very good with the valet giving me valuable information on saving on parking. He indicated the hotel had a validated parking lot nearby so for two days I got a good rate on parking. […] I enjoyed walking to Korea Town, Broadway, and going into the many boutique shops. Read moreGenuine Hotels.com guest review
"New York City Double Tree in Chelsea - Great Value"
This was an exceptional find and terrific value for a New York City hotel! I found it exceptionally clean, comfortable and quiet, even though my room was on the 7th floor next to the elevator. The non smoking King was very comfortable, and the heating was working. I would highly recommend this hotel should you be in the Chelsea or Flat Iron sections […] of NYC. Read moreGenuine Hotels.com guest review
"Great location, a few blocks from PennStation"
Location was convenient to classes at ICE, Restaurants near the highline and Chelsea market. Even though it was in the single digits, we walked everywhere. Room was a little tight, but ok for two people for the weekend. Heat difficult to regulate but overall good value.Genuine Expedia guest review
The staff was persoable. The lobby is small, the elevator is rather slow and the room is TEENY TINY. The bed is firm but the pillows are terrible. There was a constant humming in our room- doest bother me but others maybe it would. There were 2 adults and 2 childrenn the room and we were stepping on each others feet. Accomodations and decor were very […] average. The cookies are fabulous but I expected more from a Double Tree. Read moreGenuine Expedia guest review
Hotel staff was wonderful, view was great. 2 blocks from Penn Station. Room was on the smaller side but it was very nice. Staying there again for sure!Genuine Hotels.com guest review
"close to event and downtown"
staff was wonderful I left my cell phone charger and housekeeping did not get back to me--they may not have gotten the message I left' That was my fault. We would come againGenuine Hotels.com guest review
"Adult night out"
Location, price, staff could not be beat. Would and will stay again!Genuine Hotels.com guest review
"Staff was wonderful, and very accommodating"
nice room. accommodating to school payment needs by accepting a check and tax exempt id. Staff friendly and helpful with dining ideas!Genuine Expedia guest review
"decent hotel convenient to Chelsea"
Booked hotel under a "hidden" special rate. I was put in a handicapped accessible room, not terrible, but felt a little bare, especially for a "four star" hotel. Very convenient to Penn Station, though. I would stay here again if it were for a deal.Genuine Expedia guest review
"Great Location; Needs A Little Update"
I enjoyed the hotel and loved the location. When I checked in I asked not to be next to the elevator and the clerk said, "It's not near the elevator.". I was in room 201; directly next to the elevator. The room was nice and bed VERY comfortable. The only issue is the cold air was flowing in below the heating unit so the room had a cold/hot feel to it […] depending on where you went. Lastly the TV was about to go as the color kept fluctuating. Read moreGenuine Hotels.com guest review
"Excellent value & Friendly Staff"
Excellent value for the price. After arriving from a long trip, I was greeted by VERY friendly staff that were knowledgeable and very helpful. Made for an excellent quick stay. I would highly recommend this hotel.Genuine Hotels.com guest review
The hotel is showing age, but at the time of my stay (Jan. '13) was undergoing renovations. The bed was wobbly, the towels threadbare, and air conditioner/ heat not reactive. But the staff was kind!Genuine Expedia guest review
"Value Hotel Close to Penn Station"
This was a great hotel for its proximity to Penn Station. The staff was friendly and provided great service. The room was small - but again, which NYC hotel room isn't small by comparison, but for the prices available, it was at great value.Genuine Hotels.com guest review
"Nice hotel in manhattan"
Decent hotel size. Friendly staff. Great location.Genuine Hotels.com guest review
Horrible room, very small and with a lot of dust all over. We have been to New York and stayed at other small hotels but nothing like this one. We left after one night there and went to another hotel which was a lot better.Genuine Hotels.com guest review
Great location...small room, spotty carpet but overall was very decent.Genuine Hotels.com guest review
"Just a place to sleep"
The room and corridor is kind of narrow but if you just look for palace to sleep, it might be a choiceGenuine Expedia guest review
"Decent for last minute..."
I made a reservation thru Expedia (only to find out later the price is the same when you book thru the hotel). There was a severe storm predicted so we decided to stay another night. We were told to check back prior to checkout. First thing in the morning, the halls/stairway were SO loud and it turned out to be contractors who were to begin work on […] that particular floor that day. Despite our intention of sleeping in, we were up whether we liked it or not. We went downstairs to ask if we could just book the same room rather than move all our things. We were told that as of that moment, our room was "out of service" due to maintenance on our floor. (a-ha!) SO we moved. We had to close out our reservations, make new ones (we didn't get cookies) and the girl who made our next reservation spoke so softly and never looked at us so I have no idea what she as even saying. This room was right next to the stairs, and being on the 2nd floor that's all we heard!!! This was not by any means quiet or relaxing. Between guests or contractors being so loud and the sound of the doors opening and SLMAMMING closed from the stairwell it was horrible. Read moreGenuine Expedia guest review
"Excellent, close to all must-see sights places"
Hotel locationsGenuine Hotels.com guest review
The overall experience was average, without exception. Small and cramped rooms without a view.Genuine Hotels.com guest review
Perfect location for us, close to Penn station and mid town sights. The room was clean and the staff was very attentive. We were able to leave our bags in a secure place after check out so we could take in some more sights. The warm cookies at check in were a lovely touch! For New York, I thought it was quiet on 29th street as opposed to a main ave. […] And yes, I would stay here again. Read moreGenuine Hotels.com guest review
"Perfect holiday price, view, and stay,"
I normally stay in Hoboken because of parking and the view, but this was perfect having a parking lot on te same block at the hotel. The service was great an the front desk is a ton of help. I had a great view of the Empire State Building and it was close to the 1 train.Genuine Hotels.com guest review
"Clean hotel close to Empire State Building"
Very clean bathroom! Bed not as soft as other hilton hotels but still good. Loved the warm cookies at check-in!!Genuine Expedia guest review
"Convenient but small"
The room was clean, had all the basic comforts needed in New York, and a great location. However, the room was very small, even for New York standards, and it was difficult to move around the bed or find a place for luggage or toiletries. The elevators in the building are extremely slow.Genuine Hotels.com guest review
"Easy access to Penn Station"
Far exceeded expectations. Staff was welcoming and friendly not only at the front desk, but on the floors. We had a minor TV problem, and the front desk responded promptly and sent someone to fix it for us. Another time I needed a restroom and did not have my room key to use the lower level facilities. A very kind female housekeeper opened the door […] for me and later made sure I was all right. Extraordinary kindness. Great place. We would highly recommend it. ONLY suggestion: bed perhaps NOT quite as comfortable as other hotels - but minor issue compared with everything else. Thank you! for the cookies too!!! Read moreGenuine Hotels.com guest review
"room is tiny. bed is tiny."
I could not sleep at all. First night there is no blanket, wake up because cold. Second night the policeman come at 2:00 AM knock at next door. It is loud.Genuine Hotels.com guest review
"NYC Christmas Sights & Sounds"
Hotel condition and service were very good. The only problem with this 26 story hotel is that it only has two elevators which made for some long waits both going up and down.Genuine Hotels.com guest review
The towels were grey and like a scrub brush.....went out to buy towels to use!there was no blanket or comforter??? So bare bones! I drink tea and there was only chamomile Tea drinkers also like caffeine like coffee drinkers! Add black tea!Genuine Hotels.com guest review
"Good location, clean room, comfortable bed"
Good rates for New York City. The room was on the smaller side, but still enough room and very clean and comfortable.Genuine Hotels.com guest review
"great staff; worst bed ever."
the staff could not be better. but the bed was the absolute worst hotel experience we've ever had in or outside the u.s. the "queen" cannot possibly be a standard queen. i'm 5'3" and my feet were off the bottom of the bed. my husband is considerably taller. imagine his lack of comfort !! if either of us moved a centimeter, it sent a reverberation across […] the entire bed. and since i weigh a lot less than my husband i felt as if i was sleeping on a downward slope - as if i was falling of a cliff. neither of us slept more than a few minutes at a stretch. without question, the absolute worst hotel experience ever. Read moreGenuine Hotels.com guest review
The staff at this hotel are extremely friendly and accommodating, this was near every place waking distance or a short cab ride. Will definitely stay here again thank you Diskettes!!!!!!Genuine Hotels.com guest review
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