"Cleanliness of room/hotel"
Hotel staff was friendly and helpful. Room was small, but clean and very comfortable bed and pillows. I enjoyed the hotel and location.Genuine Hotels.com guest review
Very convenient location. Great service. Clean room.Genuine Hotels.com guest review
"Nice, but small rooms."
Room is really, really small. The hotel is clean and in a decent location. Great wifi service, and excellent cable service.Genuine Hotels.com guest review
"Great Choice in a central location"
Room was very comfortable and the property is in a great locationGenuine Hotels.com guest review
"Awesome Stay, Perfect Location..."
I loved the room. It was a perfect place for the two nights I was there for busines. The location was great, making it easy to walk to Times Square and to the Subway. I only had one encounter with a rude member of the lobby desk, but other than that, everyone was wonderful. I absolutely adored the staff in Cheltons and am already looking to book another […] trip to stay there, I enjoyed my stay that much! Read moreGenuine Hotels.com guest review
"Pump up the water"
Shower hag low water pressureGenuine Hotels.com guest review
Came to NYC for a quick overnight conference. Hotel was located conveniently to Penn Station and our meeting in Chelsea. The cookies and bottled water we received at check-in were much appreciated! Would def. stay here again.Genuine Hotels.com guest review
"Had to wait"
Had to wait to check in, after the 4:00 guaranteed check in time. Clerk said we have two rooms available one on the 2nd and one on the 5th floor. I wanted the 5th floor. Clerk said it would be ready in 5. I waited in the lobby. Went back to the clerk after 10. She told me we just checked in someone else to that room. Finally got checked in at 4:40. Room […] was nice. Support staff was very pleasant. Read moreGenuine Hotels.com guest review
"Great location, super nice staff, very clean"
Great location, super nice staff, very clean. Definitely would return.Genuine Hotels.com guest review
Really bad, they said a pipe burst and were insisting on relocating me but only for one night of my stay, leaving me without a room for the majority of the next day (during the daytime). Ended up canceling the hotel after an hour of arguing with the front desk guy. Would definitely not recommend staying hereGenuine Hotels.com guest review
"Good For Business"
The bed a little too firm with very soft pillows. But the room was nice. Loved the bath products.Rugs in hallways were in need of a good cleaning. Staff was helpful and polite. Hotel was convenient for business but you have to walk to major corners to get a cab.Genuine Hotels.com guest review
"A very pleasant night's stay."
I enjoyed by stay. I was there for a good night's rest and the room was extremely quiet, the bed was very comfortable, and the bathroom was updated to the new modern standard. The staff was also very accomodating. I would book this hotel again in the future.Genuine Hotels.com guest review
"Reasonable priced hotel in a great location"
While the immediate neighborhood is not all that great, the location is. It is close to everything and very centrally located. The staff is very helpful and friendly. In a pinch, there is a all day and evening restaurant on site. That said, go explore the city when you eat. You can find much better, but it's there if you are rushing somewhere. The only […] complaint is that the water was not very hot. I like a hot shower, and with the shower set as hot as possible it was just warm enough to not be chilled. This was true every morning - maybe it is better at other times of the day. Overall, I would recommend this place as a good value. I will be back for business but probably not for a holiday. Read moreGenuine Hotels.com guest review
"A nice central location"
I stayed here for the New York Marathon and it was a good decision. The hotel is central to pretty much the entire City. I liked the amount of space available in the room and the bathtub (which is increasingly rare in NY). The staff was pretty accommodating with luggage and providing amenities. The only thing I missed was a fridge.Genuine Hotels.com guest review
"Great location, comfortable rooms"
Rooms are comfortable, staff is courteous. My only quibble is that for such a large hotel there are only 2 elevators for guests & service people. You spend too much time waiting for the elevator especially during busy hours.Genuine Hotels.com guest review
"Great Stay and Location"
Great value. Great location. Close to a subway. Good digs for NYC especially for the price.Genuine Hotels.com guest review
They never cleaned our rooms and when we returned at 10:30 in the evening and called for clean towels...they never arrived! When I complained in the AM at the front desk...they didn't give us a discount or anything! We were in the room from 2:30PM till 4PM and when the chamber maids came and we told them not then, they never came back!Genuine Hotels.com guest review
Not worth the money.Genuine Hotels.com guest review
Room was quiet and satisfactory. Only issue during the whole time I was there was the availability of elevator service.Genuine Hotels.com guest review
we really enjoyed our stay.it was peaceful and relaxingGenuine Hotels.com guest review
"A very good hotel at a very good price."
Travelled to NYC with our kids to visit family. The hotel is nicely appointed and staff was friendly. The rooms are small, but this is to be expected in this price range for a city hotel. The location is perfect for accessing public transportation (trains, buses & subways all nearby). The location is somewhat commercial. This can be a plus or minus […] depending on your preferences. My kids loved people watching from the window and seeing the design studios, dress shops, etc. at work across the way. For us, the price to luxury ratio was just right. A very good hotel at a very good price. Read moreGenuine Hotels.com guest review
I really enjoyed my stay here. The hotel room is nice and not too overpriced. The bed is very comfortable. It will be better if the hotel provides guests with slippers and the option of having two separate beds instead of one king size bed.Genuine Expedia guest review
"Good location, small room"
We spent two nights in the City with our two young kids. Our room was on the second floor and was too small to include all of us. The location was great. I guess if you don't intend to spend too much time in the room it is ok.Genuine Hotels.com guest review
"Good nights sleep."
Nice place in NYC close to a lot of points of interest.Genuine Hotels.com guest review
The carpet was stained and the mattress on the sofa was worthless. Good location but the room was ridiculous for $450 a night. Won't return.Genuine Hotels.com guest review
"I would stay there again."
The hotel was in a great location for all the places we were planning on going. If you are coming in via Penn station then there is really no better place. Our bed sheets had a weird stain, you could tell the sheets had been cleaned just stained, and the valance had cobwebs on it. We didn't notice until we were checking out and really inspecting the […] room to make sure we didn't leave anything. The staff was friendly and the cookies were delicious :) Read moreGenuine Hotels.com guest review
Hotel staff was very friendly and helpful. We felt that this was a great value....great staff, clean room, onsite restaurant and bar with happy hour specials. We would highly recommend this hotel.Genuine Hotels.com guest review
Stayed for a long weekend and had the fabulous time. Hotel was easily accessible by subway, taxi or Uber. Also able to walk to several locations on our weekend itinerary. Service was great - free bottled water and hot cookies were a definite plus. Rooms were a little small, but probably normal sized based on New York City standards. Only complaint was […] the elevators - only two elevators for the entire hotel made for some long waits at times. Walked down 16 flights of stairs on a few occasions. Read moreGenuine Hotels.com guest review
"A good experience"
The hotel is well situated in Manhattan, easy to get places from this location. The room was adequate, small bathroom it was clean but there was obvious mold on the shower wall and soap dish. Such an easy thing to fix but yet it was not taken care of. Could not find a TV remote not sure they leave them in the rooms we did not ask. All in all it was […] a good experience. Do make sure to check your bill before leaving we were over charged several hundred for our accommodations fortunately I had my Expedia confirmation with me. No problem getting the bill corrected! Read moreGenuine Expedia guest review
Very satisfactory stay. Would use again.Genuine Hotels.com guest review
"great value for money"
We had a great time, loved the complementary coffee and cookies. We had a really nice stayGenuine Hotels.com guest review
"Great location, wonderful staff"
First time staying in the city. We were welcomed by a very friendly attendant and offered cookies. Our room was clean and comfortable. We were told by my sister that in comparrison to some of the other hotels in the city our room was quite large. We had a corner room, so it was very quiet and comfortable, great location on 29 th st. The deli on the […] corner of 6 th and 29 was great for breakfast everyday. They are so nice and helpful. We loved our stay. We would definatlely chose this hotel again. All the staff we encountered were friendly nice and helpful, just what you want in a good hotel. Read moreGenuine Expedia guest review
"Calm , but close to all must-buy/see sights"
The staff is very gentil.Genuine Hotels.com guest review
Clean, comfortable, and friendly staff! Location was great! I would recommend. I had a nice view of the Empire State Building :)Genuine Expedia guest review
The hotel was in the perfect spot for our stay. It was a short walk to Madison Square Garden and easy to get to. The staff was very accommodating and helped us in any way that we asked. The room and bathroom were nice and clean. Very pleased with my stay here.Genuine Expedia guest review
The staff was warm and considerate, provided a crib at no additional charge for my infant. Warm cookies at the time we checked in were welcoming. Fresh towels after each housekeeping visit.Genuine Hotels.com guest review
"Rough time with limited elevator service..."
Only 1 of 2 elevators was working, made getting up and down very difficult and hard on the staff to do room service also.Genuine Hotels.com guest review
Stayed here for a few nights with friends after my family had headed back home. Really clean hotel and the staff were super nice and very helpful. Pretty centrally located. Close enough to walk to things and close to a lot of subway stops. Would definitely stay here again.Genuine Hotels.com guest review
"Standard Manhattan hotel, tight but clean"
Fine Chelsea location, very nice room, albeit tight, only two elevators, but very satisfied overall.Genuine Hotels.com guest review
Only one of 2 elevators was working and it was slow getting up and down. Oversold and crowded for the cost of the rooms.Genuine Hotels.com guest review
Located in the former fur district and what's left of the flower district, this hotel is in an unusual location. However, if you are up to walking, it can be an unexpected treat. North of the hotel is the Empire State Building, Macy's, etc. South of the hotel begins NYC's trendy neighborhoods, beginning with Chelsea. You can even walk to the High Line […] on a nice day. Read moreGenuine Hotels.com guest review
"Overnight stay before destination"
This hotel was just okay. I would not stay here again nor do I recommend it to anyone. Felt like I was staying in a Barbie hotel. Way too small and no room at all in the bathroom.Genuine Hotels.com guest review
"Good for price"
Overall I was fairly satisfied with my 1 night stay. Staff was very friendly, free cookie was delicious, location was great, and room was clean. However, there was another party that was rather loud in the hallway and the door didn't seem to block out the sound at all. I suspect they could also hear what I was doing in the room. I couldn't find ice […] on the floor and there was no mini-fridge in the room. Read moreGenuine Hotels.com guest review
Have stayed here many times before and will keep coming. However it is getting chilly out there and my bed had no blanket, just a sheet, so perhaps management should leave blankets in the cupboard. Otherwise, well equiped and clean rooms, very comfortable. Very conveniently located close to Penn Station/MSG.Genuine Hotels.com guest review
"Would stay again"
The room was clean but the carpet had stains. The internet worked good. No refrigerator or microwave in the room. Centrally located. Breakfast not included. You get what you pay for I guess.Genuine Hotels.com guest review
"A Great Find"
This was a great little hotel really on the N side of Chelsea. Very clean and had probably the most spectacular views I have had from any room I have stayed in in all of NYC. Was lucky to be on an upper floor, looking towards lower Manhattan. The rooms were small, but felt more comfortable than larger ones in the city I've stayed in. There are only […] maybe 8-10 per floor so the elevators while slow, don't have many people to wait for on each one. The pace of the city is close enough, so enjoy the wait. MSG and Penn Station are just around the corner. Many ethnic dining spots nearby. A boutique style hotel. Read moreGenuine Hotels.com guest review
We had a nice stay here. Staff were friendly and helpful and rooms were small but clean and comfortable. Good location 5 block walk to Macys and safe neighborhood to walk around in. I would definitely stay here again.Genuine Hotels.com guest review
"Nice Central Place in NYC"
Very good location with access to any part of Manhattan or easy subway connection to anywhere in NYCGenuine Hotels.com guest review
Great value for money. The rooms are very well equiped and modern and very clean. I can recommend this hotel to anyone.Genuine Hotels.com guest review
"Close to the venue being attended."
It's quite comfortable and convenient. The street where it's located is okay, but piles of trash bags are always there in front of the hotel. The rooms are small and the hallway are narrow. The carpeting in the hallway needs cleaning, it was kind of shocking to see the condition being described as a 4+ hotel compared to the hotels we have stayed before […] in different US states and foreign countries. Maybe it's because of the location, or just being in NY, and hotel prices are just high. Staff are helpful and nice. Read moreGenuine Hotels.com guest review
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