Hotel Chino Hills - Chino Hills

The Hotel was beautiful!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The most comfortable bed and pillow ever. Quiet.

Genuine Hotels.com guest review

The gals at the front desk did their jobs, but not with a smile. Made one feel as if they were invading personal space. The room was clean, but didn't offer much more than a bed and a TV. The workout room has broken equipment. The pool is ok, but all things considered there was no way I was getting in. The freeway noise is loud. It's a bed. That's about […] it. Only redeeming thing for me was Starbucks is across the parking lot, otherwise I'm not ever coming back. There has to be better in the area. Read more

Genuine Hotels.com guest review

All it needs is a contenental breakfast

Genuine Hotels.com guest review

We needed a place to stay overnight for a tournament and found this location to be close. The hotel was being converted over from a Holiday Inn to the Chino Hills Hotel. The ice maker on 4 was missing and we had to use the one two floors down. That floor had obvious leaking in the ceiling. The air would work in some sections of the hall too good and […] off in others. 75% of the gym equipment did not work, but again we were just there for and overnight stay and the room was comfortable enough. 2.5 stars. Read more

Genuine Hotels.com guest review

Clean and good

Genuine Hotels.com guest review

The hotel was conveniently located to my destination. The staff was helpful. My only trouble was that the room looked like it had been used before I was there. The bed was not neatly made and there were items missing in the bath as well as the room, i.e., the iron and board, ice container, the blow dryer. And after check-in the staff was noticeable […] missing. Read more

Genuine Hotels.com guest review

This hotel used to be good when it was a Holiday Inn Express so we thought we'd give it a try, especially since it was close to our relatives' house and it was about $20 cheaper a night than the next closest hotel, the Hampton Inn on Chino Ave. The first night we got there we noticed trash in the hallways, and there was even trash in the trashcans in […] our room! There was no fridge or microwave, the towels were extremely thin and rough, and there was no bathmat. Forget complimentary bottles of shampoo! This hotel is all about the bare minimum. The coffeemaker was dirty, but that's probably because they give you instant coffee (only decaf, mind you). My boyfriend used one of the styrofoam cups provided the first night and the maid put it back in the stack of cups the next day. Guess they're really into recycling! When we were packing up to leave we found a dirty sock on the floor by the bed that didn't even belong to any of us. Gross. I don't even want to know how clean the sheets were! Next time I will definitely pay the extra money to stay at the Hampton Inn!! Read more

Genuine Hotels.com guest review

We stayed at this hotel for three nights. Some of the rooms are better than others. When we checked in the room that we were given had no pictures on the walls and was just real cheap feeling. There was also no remote for the TV. I asked the girl at the front desk if they had a remote for the TV. She said they did not, but said she could put us in a […] room that did. This room was very nice. Couch, fridge, microwave. There seemed to be very few people staying there, but on satueday morning till about 1pm there were a bunch of east indian vendors selling all kinds of stuff in the hotel lobby and conference room...weird. I think it was maybe due to the property being bank owned. ...nice room, nice pool, nice area close to plenty of stuff. We will stay again. Read more

Genuine Hotels.com guest review

This hotel was pretty deserted and the front desk employees were a bit rude. We stayed there for two nights and after the first night, the maid knocked on our door at 9:30 to change our sheets. There is no fridge and the thick curtains do not close all the way to lock out the early morning sun. Also, they only had shampoo and soap in the bathroom! Usually […] hotels provide conditioner too so I didn't think that I had to bring any! The hotel was clean and looked nice. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I think it has recently changed ownership. It wasnt veRy busy so they let us basically pick the room we wanted. When I asked about the pool and if we could be somewhat close we were given the room right next door to it. I thought this was super nice and appreciated the gesture and service in that. There was some wear and tear that showed that, if it […] was taken care of, would increase the quality of this hotel greatly. That was the only real issue. There were some stains in the carpet and scratched in the desk and dressers. The tv's seemed to be new and they had "real" cable tv. Not just the typical hotel cable that often seems limited. They had the full set up with all the channels. Overall it was a good place to stay in a good area with decent surrounding amenities (food, gas, shopping, etc.). When traveling through here I would stay again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Location was perpect near fwy. Towels were old and dirty. Room was clean. Common area resturooms were not cleaned.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Needed a lot of cleaning pool was a huge disappointment.

Genuine Hotels.com guest review

i really like the hotel the location is good the pool and whirlpool jaccuzzi is amazing. the only thing i have a problem with is that there was no regrigerator in our room i enjoy keeping cold drinks with me but the thing that i really disliked was the fact that there was no soap in the restroom the first time i figured maybe housekeeping just forgot […] or something but this last time i was just wondering if it is just something normal that is done at this location its unfortunate because it is a nice place i hope it is something that they look into Read more

Genuine Hotels.com guest review

I definitely Do Not recommend this place, as the rooms were a Lil dirty and when you turn on the heater/ air a very foul smell comes from the vents. I tried getting another room but the smell was in that room as well. I guess that explains why the window was open in the room, which I hadnt seen before in any hotel. The price was cool but you get what […] you pay for. Read more

Genuine Hotels.com guest review

Hotel was nice. Just obvious that it's bank owned. Grounds weren't well maintained. The girl who checked us in when we arrived would have made a nicer first impression for the hotel if she had been nicely dressed. She had on a sweatshirt and jeans. She was helpful and changed rooms for me as our room didn't have a hair dryer or coffee pot. I was grateful […] for the vending machine. No complaints about the room. It was clean and very comfortable. The hotel was very quiet.....not many people around. Even though the hotel is operating on a limited budget, I would recommend different staff or expect a different dress code. If I had paid full price for my stay, I would have been disappointed, but I stayed for a decent rate so I was fine. Read more

Genuine Hotels.com guest review

Place was nice, quiet and clean. Didn't have ice bucket for the ice machine though.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When I arrived at the hotel the girl in the back office finished up her personal phone call before walking to the counter to serve me. She curtly asked me what I wanted and I said I had a reservation. She asked for my last name then made two keys for room 201 and said "on the second floor". This was a very unwelcoming greeting, but I was so tired I […] didn't really mind. However, I did mind very much what I found in room 201. I walked in to find the bed unmade and was a little upset, then I realized the room was actually occupied. This was somewhat embarrassing for me, but an egregious breach of security for the other poor guest. I made my apologies and went back to the front desk. The girl was back on her phone, but came to me quickly this time. I said "The room is occupied" to which she replied "oh, really?". She then made two new keys for room 303 and handed them to me without another word. No apology, no nothing. And to cap it all off when I arrived at 303 it was a downgraded room. Unbelievable. The room itself was spartan, and clean; pretty much what you'd expect from a discount hotel. The next morning I was bothered twice by staff checking to see if I'd checked out. Once at 9 AM and another at 11 AM (checkout is at noon). It's patently obvious why this hotel lost it's Holiday Inn Express franchise license: the service was absolutely awful. I will never stay with them again. Read more

Genuine Hotels.com guest review

We really enjoyed your heated pool and spa, your check in staff was very helpful, I would stay there again when I return to Chino Hills

Genuine Hotels.com guest review

the staff looks unprofessional no contential breakfast but they had a big beautiful place for it like they use to have a contential breakfast at one time I probably will not stay their again

Genuine Expedia guest review

Quiet, clean. Denny's is the only restaurant around. Staff not very friendly

Genuine Hotels.com guest review

Dirty, Dirty, and even non-smoking rooms smell like smoke. All the carpeting is discusting and never cleaned/steamed or even vacuumed. I saw one vacuum but never heard it turned on or noticed any cleaned carpet in the entire hotel. Three seperate nights we returned to our room late at night to find the window open and the entire room smelling like smoke […] in a non-smoking room and the manager/owner only said it wasn't his fault. I now know why it's no longer a Holiday Inn express, Holiday Inn didn't want to be associated with such a discusting, awful hotel. Read more

Genuine Hotels.com guest review

We got to the hotel around 7pm and even though the website said the hotel was booked the parking lot was empty. When we went to check in no one was at the front counter and a fews moments later the clerk came from the back. The room was clean but did not have shutters that closed to avoid the bright morning lights. That was the worst part of this place. […] It also seemed like you could here everything going on in the rooms near by. Overall, was a strange vibe type of hotel in an odd location. Would not stay there again. Read more

Genuine Hotels.com guest review

Overall this was a decent place to stay. Walking distance to restaurants and Starbucks. Room was clean although nothing fancy. Front desk person was dressed very unprofessional but was helpful. Looks like hotel recently changed ownership.

Genuine Hotels.com guest review

The front desk service was terrible. Unfriendly and not very helpful. The condition of the room was good, comfortable for a short stay. Decent location for food services. Could have used some kind of simple continental breakfast. The room served our purpose well.

Genuine Hotels.com guest review

Being that I was there just for the sleep it wasn't too bad! Saw the staff when I checked in and that was about it. The attendant was busy doing something in the office that I had to wait for her to attend to me. Room was clean, bed was good and that's about all I can say. Good for the money.

Genuine Hotels.com guest review

Hotel is clean, staff is courteous, near free way and all amenities.

Genuine Expedia guest review

I booked the hotel for two days out of everything the only thing was the room smelled like cigarettes when it was a non smoking room, im a non smoker sonhe smell was a little strong for me but it was good. I had decided after being checked out that i had one extra night with my s.o. And it was interesting we got the same room everything was clean and […] done the only thing was there was no soap or shampoo that day i ususaly carry my own but since it was unexpected i did not have anything that day because everything in the room had been great the two previous days. Overall though i must say it was a good stay the pool was nice and warm and open till 10pm great for an evening swim and the jacuzzi i loved that it had a timer so you could control the heat and that it was inside it did face outside but it wasnt too busy so there was not too much noise fromthere will deffineetly book there again. Read more

Genuine Hotels.com guest review

I would stay again here

Genuine Hotels.com guest review

It was a good experience. We had fun in the indoor pool and spa. It was clean and nice and we enjoyed our stay.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The room was clean and comfprtable, but there no towels at the pool and the life cycle was inoperative.

Genuine Expedia guest review

Clean and comfortable room

Genuine Hotels.com guest review

TheHotel was really nice Friendly staff loved the room the view specially how stores & restaurants were so close 2 it walking distance

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A great value, will stay again. Clean room, bathroom, modern furniture flat screen TV.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review