Our room was dirty- dust and cobwebs on ceiling the mirrors looked like they hadn't been cleaned. Waited along time to have some one wait on us at breafast our waitress was talking to a table for over 15 minutes. Also bar was out of many types of liquor and bar tender seemed not to know much about making drinks.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ames Thank you for your 4 star rating of your stay with us. We're sorry to hear that is was not a perfect 5 stars. We appreciate the detailed information you've given us. It will be shared at our next staff meeting to ensure that these issues do not arise again. We hope you'll give us another opportunity to "WOW" you on your next visit to Ames.
I reserved a room with 2 Queens, when I arrived they had me in 1 king. I was traveling with my 19 yo son, so wasn't that big of a deal, but to offset my displeasure, the receptionist gave us 2 free breakfast buffets. That was very nice and we appreciated it, as they didn't have to. Excellent service all together and nice people.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ames Thank you so much for your 4 star rating of your stay with us at the Hilton Garden Inn Ames. We always love to hear when our staff provides great service. We look forward to getting you into your correct room and earning that 5 star rating on your next trip to Ames. Do follow us on Facebook (AmesHGI) and Twitter (@hgiames) - we've got some great specials and promotions coming soon!
"good location to visit ISU"
The hotel was easy to find and in a good location. The pool was closed for cleaning, that was disappointing. Couldn't swim in the morning because it doesn't even open til 9am. Ok to stay for a short visitGenuine Hotels.com guest review
Response by Hilton Garden Inn Ames Thank you for taking the time to share a review of your stay with us at the Hilton Garden Inn Ames. We're so sorry that the pool was unavailable during your visit. We look forward to your return so you can try it out then.
"4th of July in Ames"
We have always had a good experience when we stay at this Hilton. The staff is very friendly and competent. As ISU alums we enjoy coming to Ames and talking to the staff about what's going on on campus. The only reason I gave a 4 for cleanliness was because we found a hotel laundry bag in the closet that had underwear in it. Otherwise, the room was […] spotless. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Ames Thank you for staying with us again and giving us a 5 star rating. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Sorry about the mix up with the laundry. We appreciate your understanding. Look forward to seeing you again soon. Do follow us on Facebook (AmesHGI) and Twitter (@hgiames) - we've got some great specials and promotions coming up!
"I'll be back!"
Great find in a college town!Genuine Hotels.com guest review
Response by Hilton Garden Inn Ames Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Hilton Garden Inn Ames in the near future. Be sure to follow us on Facebook (AmesHGI) and Twitter (@hgiames) - we've got some great specials and promotions coming up!
"over night stay"
We liked the hotel a lot. The price, cleanliness and staff, we will make Hilton Garden Inns one of our favorite hotels to stay in when traveling. They had me when I saw the KEURIG coffee maker! LOLGenuine Hotels.com guest review
Response by Hilton Garden Inn Ames We're glad hear that you enjoyed your stay with us. We look forward to seeing you on your next trip to Ames. Do follow us on Facebook (AmesHGI) and Twitter (@hgiames) - we've got some great specials and promotions coming up! We'll be giving away a Keurig in the near future ;)
"Nice hotel, poor water pressure"
The hotel was very nice and clean but the water pressure was terrible. Our toilet was clogged up in the first hour there. Maintenance got right on it and fixed it in about an hour but shortly after they left it clogged again and it seemed to be detaching from the floor. They switched my room right away but later that night that toilet wasn't flushing […] so we just used the one in the lobby rather than dealing with switching rooms again or having maintenance come up so late at night. All of the staff were very friendly and helpful, the rooms were very clean and the beds were comfy. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Ames We are so sorry to hear that your visit with us had issues. Thank you for posting this review. The issues you’ve raised will be addressed. We are always concerned when our hotel does not meet our guest’s expectations. We’d love the opportunity to win back your business when you are next in Ames.
"Hotel in Ames"
Nice hotel, staff was very kind and helpful. Remembered us the next day. Noisy in the hallways at night, though there were high school kids staying there for a program.Genuine Expedia guest review
Response by Hilton Garden Inn Ames Although we’re glad that your stay included some good points, my most sincere apology that it did not fully exceed your expectations. We at the Hilton Garden Inn strive to provide our customers with an outstanding experience on all levels – every time. We hope that you will give us another opportunity next time you’re in Ames.
I've stayed at a lot of hotels (7 on this trip alone) and this is almost the best hotel I've ever stayed in. Clean, up to date rooms with everything you could need and a lot of what you'd want make for a lovely night. The hotel staff is friendly, courteous, and knowledgeable about the area. They made finding a place for dinner with our dietary restrictions […] a BREEZE and worked hard the next morning to get us a good breakfast--making special meals kid sized. If I'm ever in the area again, I'll be back. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Ames We're choking up a little as you call your visit "flawless". It makes our day when we hear that guests at the Hilton Garden Inn Ames enjoyed their visit. Thank you so much for sharing with us. We look forward to seeing you again on your next business trip or vacation.
"Best option outside of Des Moines"
Good place to sleep, clean and convenient.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ames So glad you enjoyed your stay with us. We look forward to seeing you again soon at the Hilton Garden Inn, Ames.
"Clean hotel but very uncomfortable."
Closet door off hinges, bathroom exhaust fan did not work. Internet connection was a joke. Hot tub out of order and no maintence person ion facility.Genuine Expedia guest review
Response by Hilton Garden Inn Ames We're so sorry to hear of the issues you had during your recent stay with us. Thank you for posting this review. The issues you’ve raised will be addressed. We are always concerned when our hotel does not meet our guest’s expectations. We’d love the opportunity to win back your business when you are next in Ames.
The hotel was beautiful and comfortable, and I was impressed with the business, fitness, pool, and laundry facilities. I would stay at the same hotel again and would recommend it to others.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ames It makes our day when we hear that guests at the Hilton Garden Inn Ames enjoyed their visit. Thank you so much for sharing with us. We look forward to seeing you again on your next business trip or vacation.
I had a very nice stay. I will stay there againGenuine Hotels.com guest review
Response by Hilton Garden Inn Ames So glad to hear that you had a good visit in Ames, Iowa and at the Hilton Garden Inn. Please keep us in mind for your next trip.
"Another great stay"
We have stayed at this hotel many times while in Ames visiting family. It is comfortable, clean and we like having a refrigerator in the room.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ames It makes us smile to hear we're your favorite hotel in Ames! We'll look forward to seeing you again soon.
excellent services, extremely clean, quiet.Genuine Hotels.com guest review
"clean, friendly and accommodating"
Very clean rooms and lobby. Staff was very gracious and made our stay very pleasant.Genuine Hotels.com guest review
"A Quick Overnight in Ames"
I booked this hotel for one quick overnight in Ames, as I was there to see a friend in a show on campus. Overall, this was a great hotel for the money. Although I admit to having got a pretty good last-minute deal where (it appears) I paid about half price. Not sure that I would be as happy with it otherwise. Pros: Nice, new building. Facilities were […] very nice for Ames. Probably (I would guess) among the best in town. Staff was really, really nice. Cons: The reading chair in the room was incredibly uncomfortable. It wasn't something you would actually want to sit in and, well, read. Plus, it didn't face the TV -- it was next to it. So there wasn't really a casual place to sit and lounge other than the bed. Restaurant area looked nice. But breakfast seemed way too expensive. I understand that the Hilton maybe feels like they need to do something more upscale than the free breakfasts at other hotels -- but to charge as much as they were charging for something that (in all reality) was only marginally better than the free stuff seemed excessive. Read moreGenuine Expedia guest review
very quiet roomsGenuine Hotels.com guest review
The stay was fine. It is a good hotel, although our fee was high and it was not worth $159. The normal rate of $99 is perfect.Genuine Expedia guest review
"Would not recommend this hotel"
Bed was very hard and uncomfortable. Got home and noticed unauthorized charges on my credit card.Genuine Expedia guest review
"overnite before campus visit"
First time at a Hilton. Room was nice but pool area was so steamy that my daughter could not swim because it triggered her asthma. Probably because of winter month but way to hot in there. We did not eat dinner at hotel (seemed pricy) so went out (not a better choice). Breakfast was good. Had to pay for it - bit pricy for a buffet. Prefer more items […] out then have to ask for. Omelets to order is great! Did not like asking for them to refil coffee and food at 7am. Read moreGenuine Hotels.com guest review
"The Best Stay Ever"
Wow. When you walk in the door you are surrounded by beauty. Then greeted by the most professional and courteous staff. The room was immaculate. It has a fridge, microwave, and adjustable bed! The pool was warm and perfect just the right depth for my kids and I.Genuine Hotels.com guest review
"Nice Hotel. Close to ISU campus."
It was O.K. Manager was very helpful with directions.Genuine Expedia guest review
"Very nice stay"
Stay was very nice and staff was helpul and friendly, the only fault was the mattress was hard as a rock and somewhat worn down.Genuine Hotels.com guest review
Restaurant service slow, garbage cans in dining area overflowing , no water pressure. Many hotels of equal nature include breakfast. Here its $10.95 and terrible...Genuine Expedia guest review
"Close to ISU not near Hotel Row"
Our stay was awesome! Had the opportunity to see some ISU basketball players and even met the KSU head basketball coach. Love the location and friendly staff. The rooms are clean and comfortable. We even attended a collegiate hockey game that is located down the street about a mile. This is the place to stay in Ames that is not located east of Ames […] on hotel row. Even if you do not include the hotel breakfast, just down the street there's a great buffet at a local grocer that cannot be beat! Read moreGenuine Hotels.com guest review
"Nice, comfy hotel for a weekend stay"
Our basketball team recommended we rent rooms here for us to stay while at a basketball tournament for the weekend. I loved everything about it other then breakfast wasn't included. You had to pay $10.50 per person or they had a la carte items. The hotel was nice. Staff was friendly and the doors were almost sound proof.Genuine Expedia guest review
"New Year's Eve"
Great hotel, they accommodated us with connecting rooms with friends. Great service. They had a hard time keeping up with pool towels.Genuine Hotels.com guest review
"Christmas Tournament - Women's Basketball"
The staff was very friendly! The room was clean and it was located very close to the arena. Overall a great experience!Genuine Expedia guest review
Great place to stayGenuine Expedia guest review
"Nice room but awful service"
Do not have housekeeper to do clean room during my parents stay in this hotel. I ask for several time, but they try to ignore customers' request.Genuine Expedia guest review
Veey HappyGenuine Expedia guest review
Veey HappyGenuine Expedia guest review
"Close to area needed to be in"
Very nice....Genuine Hotels.com guest review
"Great place to stay"
Very satisfied with stay - will stay there again in futureGenuine Hotels.com guest review
Very nice and quite stay. In a central locationGenuine Hotels.com guest review
"Clean and comfortable"
Staff was friendly and helpful. Room was clean and comfortable. Easy access to university.Genuine Hotels.com guest review
"Close to Iowa State"
Great room, quiet, clean with a nice whirlpoolGenuine Hotels.com guest review
"BED WAS SO HARD: no slep at all"
as we checked out, I saw a small slip of paper in the envelope where the room keys were...contact us if you need your bed firmness adjusted...wish it would have been on a large note or told to us at the desk, we were miserable and could not sleep; hotel was clean, needed a little repair, not quite as convenient to our son's college dorm as previous […] choices Read moreGenuine Hotels.com guest review
Hotel is dirty. Not what I expect from Hilton.Genuine Hotels.com guest review
Bathroom floor was filthy.breakfast first was ok. Sat was terrible.. only do the breakfast buffet if you eat there..waIted 30 min for baconGenuine Expedia guest review
"Nicely remodeled since our last stay."
The hotel has had a make-over since we last stayed, June 2012. The staff was friendly and personable, our room was spotless and the stay overall was quite enjoyable.Genuine Expedia guest review
"Location was just OK"
Hotel was acceptable, the bathroom had hair on the floor they did correct that issue. The food service in the hotel was TERRIBLE! Serving staff was overwhelmed, food was under cooked repeativly! Specifically bacon under cooked (three attempts) to have it served crisp.Genuine Expedia guest review
"Good for 1 night"
I typically stay in Hilton Garden Inn and they are very nice. This was a great sized room with plenty of storage but the hotel is in need of a deep cleaning and update. I would not stay here if more than one night. Spots on the shower curtain, filthy fan buttons on the AC Unit and bathroom floor needed cleaning.Genuine Expedia guest review
"Nice hotel...room services was hit or miss"
It was good...the only issue we had was room service not cleaning daily...other than that, the staff was friendly and the hotel was very niceGenuine Expedia guest review
"ISU Football game"
fine hotel fine location clean room courteous staffGenuine Expedia guest review
We were very impressed with this hotel when we walked in. The staff was very friendly and helpful.Genuine Hotels.com guest review
"great hotel for the money-$99.00 a nite"
one of the best locations in ames,has everything we were looking for! 2 dooble queen beds,fridge & microvawe in room,very clean & comfortable! indoor pool w/spa! look new & staff was friendly & helpful! EXCEPT MORNING OF CHECK OUT! even that we had do not disturb SIGN ON THE DOOR ROOM CLEANING PERSON WAS KNOCKING ON THE DOOR & ASKING US WHEN WE GONNA […] BE CHECKING OUT(W/2 HRS STILL WE HAD TO NOON TO CHECK OUT! NEVER HAD THIS HAPPEN TO US BEFORE-VERY UNPROFESSIONAL!!!! mentioned it to clerk in lobby during the check out-sorry just do not cut it for me in this case,just uncall for!!! very disappointed!!! Read moreGenuine Expedia guest review
I was not happy with the service. We asked for more towels and had to wait for over an hour to get them. This hotel is overpriced and does not even include a free breakfast.Genuine Hotels.com guest review
"Good, but not fantastic"
The hotel itself was really nice. Walking in with two kids I felt like we were staying at a hotel far more upscale than we should have been staying at, but it was very family friendly. The pool is far away from the rooms which was kind of a con since we have a two year old that was ready to leave the pool area and then had to walk forever back to our […] room. There isn't a great deal of anything besides apartments around the hotel. We had to drive awhile to get to any restaurants, but there is a gas station a block away which was handy. The room had a strange odor to it, but was very clean and comfortable. If it was just my husband and myself staying it would have been a great place, but for a family it was just okay. Read moreGenuine Hotels.com guest review
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