Hotel is dirty. Not what I expect from Hilton.Genuine Hotels.com guest review
Bathroom floor was filthy.breakfast first was ok. Sat was terrible.. only do the breakfast buffet if you eat there..waIted 30 min for baconGenuine Expedia guest review
"Nicely remodeled since our last stay."
The hotel has had a make-over since we last stayed, June 2012. The staff was friendly and personable, our room was spotless and the stay overall was quite enjoyable.Genuine Expedia guest review
"Location was just OK"
Hotel was acceptable, the bathroom had hair on the floor they did correct that issue. The food service in the hotel was TERRIBLE! Serving staff was overwhelmed, food was under cooked repeativly! Specifically bacon under cooked (three attempts) to have it served crisp.Genuine Expedia guest review
"Good for 1 night"
I typically stay in Hilton Garden Inn and they are very nice. This was a great sized room with plenty of storage but the hotel is in need of a deep cleaning and update. I would not stay here if more than one night. Spots on the shower curtain, filthy fan buttons on the AC Unit and bathroom floor needed cleaning.Genuine Expedia guest review
"Nice hotel...room services was hit or miss"
It was good...the only issue we had was room service not cleaning daily...other than that, the staff was friendly and the hotel was very niceGenuine Expedia guest review
"ISU Football game"
fine hotel fine location clean room courteous staffGenuine Expedia guest review
We were very impressed with this hotel when we walked in. The staff was very friendly and helpful.Genuine Hotels.com guest review
"great hotel for the money-$99.00 a nite"
one of the best locations in ames,has everything we were looking for! 2 dooble queen beds,fridge & microvawe in room,very clean & comfortable! indoor pool w/spa! look new & staff was friendly & helpful! EXCEPT MORNING OF CHECK OUT! even that we had do not disturb SIGN ON THE DOOR ROOM CLEANING PERSON WAS KNOCKING ON THE DOOR & ASKING US WHEN WE GONNA […] BE CHECKING OUT(W/2 HRS STILL WE HAD TO NOON TO CHECK OUT! NEVER HAD THIS HAPPEN TO US BEFORE-VERY UNPROFESSIONAL!!!! mentioned it to clerk in lobby during the check out-sorry just do not cut it for me in this case,just uncall for!!! very disappointed!!! Read moreGenuine Expedia guest review
I was not happy with the service. We asked for more towels and had to wait for over an hour to get them. This hotel is overpriced and does not even include a free breakfast.Genuine Hotels.com guest review
"Good, but not fantastic"
The hotel itself was really nice. Walking in with two kids I felt like we were staying at a hotel far more upscale than we should have been staying at, but it was very family friendly. The pool is far away from the rooms which was kind of a con since we have a two year old that was ready to leave the pool area and then had to walk forever back to our […] room. There isn't a great deal of anything besides apartments around the hotel. We had to drive awhile to get to any restaurants, but there is a gas station a block away which was handy. The room had a strange odor to it, but was very clean and comfortable. If it was just my husband and myself staying it would have been a great place, but for a family it was just okay. Read moreGenuine Hotels.com guest review
Stayed when we dropped our daughter off at college.....was very nice to have a nice, clean place to come home to after a hard day of moving her into her dorm.Genuine Expedia guest review
"Good hotel if going to Ames for college visit"
The hotel itself was fine. When we checked in we asked for their best room available with two queen beds. When we got to our room it was fine except that it looked out over the highway. We asked to be switched to a different room and they were very pleasant about it and accommodated us. I guess when I ask for the best room available I would hope that […] I wouldn't be looking out over the highway. I should say that this is not a hotel with any great views, but I would rather overlook a green courtyard and parking lot than a highway. There is a button for room service but no room service menu - when I booked this hotel I was under the impression that they had room service with limited hours. Read moreGenuine Expedia guest review
"Came into town for a wedding. Clean hotel."
Check in was easy. Room location was good. And hotel looks very new.newsgroupsGenuine Expedia guest review
the location was good as we were close to hwy 30 and it was easy to find restaraunts and such from the hotel. Bed was not comfortable for me as it was a little too firm, but overall the hotel was very nice.Genuine Hotels.com guest review
It was a 8 nights stay, good place to stay, would recommend to othersGenuine Expedia guest review
"Nice hotel for 1 day trip"
We had a one night stay so my daughter could visit Iowa State University. Everything during our stay was great! If my daughter decides to go to Iowa State we will definitely stay again.Genuine Expedia guest review
Only wish what is included with the regular breakfast buffet was explained a little clearer.Genuine Hotels.com guest review
"Hilton, Ames, Iowa"
Great location for visit to Iowa State. Beautiful Lobby, cordial staff at breakfast. Room was clean and met expectations. Would stay there again next time in Ames.Genuine Expedia guest review
Hotel staff were very helpful and responsive. Breakfast service was easy to use and very good.Genuine Expedia guest review
"College visit to Iowa State"
The rooms were amazing. Comfortable beds, clean, plenty of room. They need a different brand of coffee for the rooms, it wasn't strong enough. That was my only complaint! (0:Genuine Expedia guest review
"Good value in Ames, Iowa"
We stay in Ames a lot. We find, for the price this is their best value. A little more than some hotels but cleaner, safer, and more comfortable and close to ISU.Genuine Hotels.com guest review
Just okay. Nothing special. Pool smaller than expected, but it was fine. Only real complaint was breakfast. Hotels.com website stated that breakfast was complimentary. After we ate, I found out it was $10.95 per person! Part of the reason that we decided on this hotel over others was for the free breakfast. Luckily they did not charge for the kids, […] so it worked out okay, but it was a disappointment. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"A nice hotel, but a bit pricey."
We dislike having a duvet, rather than blankets. The breakfast offerings were varied and delicious, but not hot enough. It seemed expensive, as did our room rate. There were only day old USA Today newspapers, none for the weekend. I liked: hot coffee in the lobby in the evening. Uncrowded lobby and easy elevators. Close to our relatives and the un […] iversity. Read moreGenuine Expedia guest review
"Comfortable for business travel."
Clean and comfortable. The restaurant and small bar were nice to grab a bite or a drink after a long day.Genuine Expedia guest review
"Great hotel for families."
Great hotel. Courteous staff. Lack of complimentary breakfast is the only downside.Genuine Expedia guest review
"Run down and smoky. Amenities not all working."
Room was smelling of smoke and the hotel was run down. The hot tub wasn't working and they wouldn't let me change hotels even though it was a big reason I booked the room for a few days. Just felt gross.Genuine Expedia guest review
great staff!Genuine Hotels.com guest review
"Good Family Hotel"
Good experience need to include a continental breakfastGenuine Expedia guest review
"Great for a family"
The cleaning staff was great and the bartender Ali was excellent, she was great and effecient.Genuine Expedia guest review
"A great stay!"
Not in the most exciting location (on the outskirts of the university area), but a clean, friendly, well-kept hotel. Easy drive to campus. Pool was clean. Had a great experience, would absolutely stay again.Genuine Hotels.com guest review
"Bad experience. Doesn't deserve to be a Hilton"
This hotel is not up to the Hilton chain standards. The room wasn't clean: - One trash bin still had garbage from previous guests, and not just a little bit. It was full of empty candy bar packages and wraps. - The toilet bowl was dirty. It had traces from previous use. Disgusting. The beds are not comfortable. They have the comfort selection system, […] but it doesn't really make a difference. Bed linen look cheap, low quality. And they feel the same. Read moreGenuine Expedia guest review
We have stayed here many times. Always great service. Very friendly. Clean and comfortable rooms. Would highly recommend.Genuine Expedia guest review
We had an awesome stay and the room, staff, and hotel were great. I definitly recommend staying here.Genuine Hotels.com guest review
"No need to stay here"
Restaurant was either closed or offered food typical of a Hampton Inn. Room was cleaned at 7:30pm the first night. Hilton honors upgrade put us into a handicapped room. Skip the hotel but if you have to stay there go to HyVee for a fresh (and cheaper) breakfast, order in from one of the multitudes of restaurants in the area, and don't expect typical […] Hilton quality service. Read moreGenuine Hotels.com guest review
It is a nice hotel to stay in when we visit college students and go to the games. It is conveniently located and a up to date clean hotel. We were slightly disappointed in our room during this visit. The room was not as clean as it usually is and our heater was as loud as an airliner in our room and kicked in every 20 minutes. A restful sleep was d […] ifficult. Read moreGenuine Expedia guest review
"little trouble checking in"
Couldn't check in until after 5PM and then couldn't get the type of room I requested when making the reservation. Staff was helpful as they could be but obviously reservations need a little help.Genuine Hotels.com guest review
"Great Place To Stay"
This is my 3rd stay at the Hilton Garden Inn Ames. The hotel is very clean and very well run. The staff is always courteous and accommodating. Job Well Done!Genuine Hotels.com guest review
Nice rooms and loved the pool and workout room! Thanks!Genuine Hotels.com guest review
Staff were unloading tables and chairs off the elevator at 10:00 pm. They were holding a discussion right outside our room on the second floor. Do not get a room near the elevator if you stay in this facility.Genuine Hotels.com guest review
Very comfortable nights stay, morning breakfast was hella delicious. Very good location I thought, Would recommend this hotel to anyone staying in Ames Iowa.Genuine Hotels.com guest review
We have stayed in this hotel several times. It is clean and convenient. We will stay here again!Genuine Expedia guest review
"Avoid Room 108"
This a standard Hilton Garden and meets the level of quality that you would expect at any of them. However, specifically avoid rooms around 107-110 as they are directly across from the ice machine and fitness/pool area, which means higher traffic, kids and the ice machine dumping ice. It can get a little loud.Genuine Hotels.com guest review
"Nice hotel, housekeeping forgot us."
The overall hotel stay was very nice. My husband and I, alumni of ISU, came with some friends for a football game. We were relatively close to the campus and field, which was nice. The beds were very comfortable, the bathrooms were nice as well. The only downside is that somehow in our 2-night stay we never had housekeeping come and take out the trash, […] make-up the beds, change towels, etc. Kind of expected and kind of disappointing for a hotel that was nice otherwise. Also, the bar didn't open until 5, which for vacationing adults visiting their old college was a bit of a disappointment. However, a convenience store is right next door with plenty of other options. Read moreGenuine Expedia guest review
"Nice stay but priced a bit high"
We've stayed here a couple of times. The restaurant service and food were much better this time. Very nice hotel. Only thing I'd change is the price. Seems a bit high priced relative to other hotels in Ames.Genuine Hotels.com guest review
"Good Four-Night Stay"
Good place to stay in Ames. Nice rooms excellent staff well-maintained facility with a good location on the west side of town near ISU.Genuine Expedia guest review
"Good for business travelers"
The location of the hotel is good and it's probably the newest hotel in the area. The staff was very friendly. They have a nice little restaurant and bar on the first floor. I had breakfast there one morning and it was good. The rooms are very spacious and they provide two TV's (one in the bedroom and one in the living room. There were some cleanliness […] issues. The pillows on the sofa were dirty, some of the towels had stains, the caulking around the tub wasn't very clean, etc. Also, the bed is like a rock - very uncomfortable. However, if you're just in town for a couple of days, it's not bad. The staff is very friendly and the public areas of the hotel are kept pretty clean. Read moreGenuine Hotels.com guest review
"A nice place for the weekend"
The staff was very freeindly at checking and anytime was passed through the lobby. Even offered cookies and bottled water.The hotel is on the west end of Ames where there isn't a lot going on, but it is just off the highway and still close to campus. Not a lot of places to eat nearby, but Ames isn't that big.Genuine Hotels.com guest review
"Fantastic place to launch a new college freshman"
We loved it. The only issue was temperature, too hot without the air, too cold with it on. This is an outstanding and well run property.Genuine Expedia guest review
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