"Nice location and great staff"
Great views, rooms and staff. The staff was polite, friendly and very helpful. We had breakfast every morning at the hotel and the buffet was superb and fresh.Genuine Expedia guest review
The hotel was nice but at least my room was in need of a major renovation. Everything including the tv remote needs to be updated. The bed, the shower, the toilet, and private pool all need to be upgraded to the something modern. I'm sure this was a beautiful room in 1984, but unfortunately this is 2014.Genuine Hotels.com guest review
"This Hotel is terrible so dirty and so old"
All I can say is DO NOT BOOK this HOTEL don't get fool by picture!!! I got into room and I walk awayGenuine Expedia guest review
"Good hotel away from the crowd"
Good location, nice view - away from the crowded white beach. Ideal for relaxation and time off with someone specialGenuine Expedia guest review
"Not worth it."
Thank God we only booked this hotel for a night. When we got there, the security personnel didn't think tht we were going to check in. The facade was awesome but the room needs upkeep. The in room pool had no heating so it was a cold pool. The showers needed sometime before the water heated. The bed was horrible. It did have good views and the pool […] was nice but needed some heating. Read moreGenuine Expedia guest review
Overall it was good, the swimming pools and garden were good and well maintained. The food did leave something to be desired as the menu was very limited for a good quality hotel. This must also be the only place in the world that charges you for ice !! Madness !! Rooms were reasonably well cleaned but the complimentary water provided was a little sporadic […] and one had to keep asking for water. It is a 10 minute minibus ride to the beach but there is a shuttle that runs every hour free of charge Read moreGenuine Expedia guest review
"nice but with hiccups"
no lift, wifi dont connect and circuit break every now and then. enough reason to hate this hotelGenuine Expedia guest review
"Nice And Relaxing View"
Quite good hotel room and was nice to swim in their big pool.Genuine Expedia guest review
"Nice hotel bit far away"
This hotel looks very grand but is rather old and therefore not in supreme condition. There is an individual spa pool in the rooms but we didn't use it. The location is not convenient but there is a shuttle taking you down to main areas hourly. Tricycle can be called and will cost around PHP100. Getting back at night is easy by tricycle but goes through […] some dark roads. Not too convenient for party people. Good for people who want a relaxing holiday with good views in the hotel. Read moreGenuine Hotels.com guest review
전체적으로만족합니다 직원들서비스도매우좋았으며 화이트비치가아니라오히려조용하고좋았고 디몰가는버스도자주있어서불편한게없었네요 여자친구도아주만족했습니다^^Genuine Hotels.com guest review
"대체로 괜찮은데 객실은 좀 눅눅한 느낌. 직원들은 친젏한 편이나 메인거리에서 너무멀어 불편"
대체로 괜찮은데 객실은 좀 눅눅한 느낌. 직원들은 친젏한 편이나 메인거리에서 너무멀어 불편Genuine Expedia guest review
"가격대비 굉장히 좋은듯"
Privite Pool 이 관리가 아쉬워서 이용 못했던점, 화장실 시설이 조금 저에겐 불편한 점, 빼고는 매우 좋았습니다. 사실 가격이 저렴하니까, 비교해봤을 때 매우 좋은듯.Genuine Expedia guest review
그냥 편안함. 안락한 힐링을 위한곳~!! 눈이 가는곳마다 그림이 되는곳. 셔틀이 있어 시내나가는것도 불편함이 없음. 에어컨 빵빵Genuine Expedia guest review
좋은 호텔을 선택하게되서 개인적으로 매우 흐믓했음. 좋은시설은 당연하다치고 직원들의 친절함과 셔틀버스이용은 거리상 불편과 피로를 최소화 시켜주었고 전망 또한 우리를 황홀하게 해주었음. 다만 기대하지 않았지만 조식은 그냥저냥 먹을만했음. 엘베이터 있음 금상첨화라고나 할까?Genuine Hotels.com guest review
"경치는 좋았지만 시설은 보통"
객실이나 수영장에서 화이트 비치가 보이는 것은 좋았습니다. 석양도 멋지더군요. 직원들도 친절하고 서비스도 좋았으나 시설적인 면에서는 오래되보인다는 인상을 받았고 조식은 정말 맛이 없었습니다.Genuine Hotels.com guest review
일단 조식은 상당히 별로예요~~ 그렇지만 수영장이나 호텔에서 보라카이를 바라보는 풍경만큼은 최고~ 무료셔틀버스로 쉽게 화이트비치를 갈수는 있지만 버스 운행시간대가 아닌경우 좀 아쉽네요.Genuine Expedia guest review
"친절한 직원 서비스"
편안하고 깨끗한 수영장과 룸 그리고 음악이 나오는 정원 에서 푹 쉬고 왔어요Genuine Hotels.com guest review
깨끗한 수영장이 좋았고 빠른서비스로 편했어요Genuine Hotels.com guest review
"Preiswertes Hotel für den Romantikurlaub zu zweit"
Landschaftlich sehr schön gelegen, wahrscheinlich das einzige Hotel auf Boracay mit Rundum-Panoramablick. Sehr ruhig gelegen, leider zeitweise Baulärm vom Nachbargrundstück. Die Hotelanlage wirkt gepflegt. Penible Gründlichkeit sollte man bei manchen Details jedoch nicht erwarten. Toller Pool, Liegewiese und romantische kleine Pavillons zum Verweilen. […] Die Zimmer sind groß. Das Mobilar ist modern und von gehobenem Standard, wenn man vom "Kleiderschrank" absieht, der eigentlich nur eine Wandnische ist. An die fehlende Trennung von WC und Dusche muss man sich gewöhnen, aber alles ist, wie das ganze Zimmer, sehr sauber und wird gut und regelmäßig gereinigt. Leider liegt der Privatpool fast ganztägig im Schatten und war dementsprechend kalt, trotzdem ein tolles Detail. Der kostenlose stündliche Shuttlebus lässt die Entfernung zum Zentrum (ca. 5 Kilometer) und zum White Beach schnell vergessen. Wir haben ohnehin den näher gelegenen ruhig-romantischen Puka Beach bevorzugt. Wer asiatisches Frühstück mag, kommt durchaus auf seine Kosten. Das Angebot könnte jedoch vielfältiger sein. Read moreGenuine Expedia guest review
"far from d-mall and white beach"
the receptionest(women) very nice!! but the room cleaning condition is not good. and breakfast condition was too poor...Genuine Hotels.com guest review
"väldig fint utsikt"
Trivdes väldig bra på grand vista och deras staff är väldig bra och glada. Rekommenderas om man vill ha lite lugn och ro.Genuine Hotels.com guest review
部屋からの景色、プールからの景色は最高。部屋に清潔感もあり、ホテルでゆっくりするには最適。但しシャワールームが使いづらい。トイレと非常に近くて、水浸しになる。アメニティー、朝食は充実していない。Genuine Expedia guest review
02/24/15 Rhys R Adelaide, South Australia, Australia
Please, avoid this hotel. We booked a room with breakfast for 3 nights. Upon checkin we were told breakfast wouldn't be included despite our booking confirmation stating 'Free Breakfast'. We were charged for breakfast upon checkout and had to argue daily to get them to rectify their error. We witnessed several other check out arguments while waiting for the shuttle, with the hotel attempting to charge extra fees for rooms which were prepaid. The free welcome drink coupon was nice, until you find out it is for orange 'juice' (fruit drink) only. The breakfast buffet had no western options but pancakes and had ants crawling around the utensils and on/in the syrup. Toilet paper is only provided upon request so you may want to request it at checkin. They make you sign a document on checkin that they will charge you for any marks on the towels or sheets, and you are limited to one towel per day, which you have to queue up in the morning to be issued and sign for it. Air conditioning is inadequate and can't be left on while you're not in the room as you need the key. The wifi is incredibly slow in the lobby and restaurant and basically useless in room. The pool in room was dirty, we had to put the filter on ourselves and leave it to clear for 2 days. There were ants in the room every day. There is no spa, though it is called a resort and spa. There is also no lift so take this into consideration if you have mobility issues. The hourly shuttle to D'Mall is the only saviour of the hotel, your only escape. Be sure to queue early though as you'll be competing with staff finishing their shift and locals who know the driver for a seat. There is nothing around the hotel, so you will need to go to D'Mall for anything. The view from the hotel is nice but simply reminds you how far away you are from anything.
02/23/15 Jessica N
We emailed the hotel to arrange for airport transfer, to which they agreed and quoted us. Little did we know, they were "outsourcing" our business to a local company, who herds tourists from Kalibo airport to Boracay hotels like cattle. The hotel charged us more than twice the direct rate, making pure profit out of us, without adding any value to the experience. The staff were friendly but not of much help; 5 waiting staff can't run their hotel restaurant of 10 tables. It took two trips to our table for us to get coffee and sugar; we had to ask for sugar, they didn't know better than to preempt our basic needs. The electronic lock on the room door was flat and nobody took the initiative to change it. We had to go to the concierge every time we wanted to get into our room. The jacuzzi pool in the room, the key reason we chose to stay with them, had an antiquated system which only has bubbles every 30 mins. Their outdoor swimming pool clearly has filter issues: on one day, the water was the murkiest I'd ever seen in an operating pool. The local reputation is that the hotel is one of the most costly, and clearly, the most disappointing.
Great view however don't let the view fool you. Rooms poorly equipped there were no lamps no desks, bed was NOT comfortable the walls were not painted. Rooms felt empty. Service wasn't the best and the whole resort felt a little empty. However the view is very spectacular
"Best view in Boracay"
01/05/15 Trevor W Sydney, Australia
OK - the bad news first: - The entire resort is a bit worn and tired. Nothing wrong - but night bright 'n' shiny. - The staff stick to the rules and that can be a little annoying, but I guess you can't blame them. I wouldn't want to lose MY job for allowing a guest something outside on management instructions. (Example: "Sorry Sir, only one poolside/beach towel per person per day" - so don't return them mid arvo and ask for another later in the day.) All of the rest is good news. Value for money, a view that beats everything on the island, friendly and helpful staff (the hotel employs mainly younger people and the best ones get a trainee program that gives them experience across departments. I'm all for staff development) and they seem to genuinely enjoy their work. Rooms are HUGE! Yes, we'll be back.
"The view certainly is grand but the hotel needs a revamp."
Compared to the pictures on the website, we were disappointed at the aesthetics when we arrived. The hotel is tired, old and needs "freshening up." It appears that their renovations have been going on for over a year. Rooms are clean and the pools are impressive but could do with new furniture, towels etc. The staff are friendly and the hourly bus to D'Mall is handy. Breakfast was disappointing. Don't expect a 4 star resort... definitely isn't the type of place you'd want to come for a luxurious honeymoon.
"Love the pool in the room!!"
07/24/14 Gelwood San Jose de Buenavista, Philippines
Well not actually in the room but close enough. Great location with fabulous views, it is a long way from Station 2 and the beaches but they have a shuttle that runs hourly to D Mall that is very convenient. The room we had, a grand view suite which they generously upgraded us to was nice, very large but the lack of upkeep was apparent, towel rack almost falling off the wall, no stopper in the sink. We didn't eat there so I can't comment on the food but the prices were quite high on the room service menu. We got a very good price with it being the rainy season. If we got the same price again we would stay there but otherwise it is too pricey for us and I think their rack rates are very high for what I saw. I would say 3 1/2 star IMO.
"Peaceful and relaxing at room 401"
Peaceful and relaxing. That's the motif we pick this hotel. The hotel is located at a high area (somewhat secluded) away from the noise of Boracay. There were renovation still and it was indicated in their events I think so. There were a few very spacious pool where you can have an excellent view of the southern island. The cabana were awesome too chillex with my wife and spent quality time peacefully. They provide an hour-by-hour transfer from the hotel to d-mall (station 2) & back which will take you about 15 minutes. This very new the beach and bustling of people. The suite room 401 which we stayed was actually beautiful, spacious,& clean. We did watch the sunset in the private pool in the balcony. The one thing is if they actually painted the place and do abit of touch up it would be much much better. Fendy and Sue
"Not a 4-star resort, and very far away from the beach!"
05/11/14 Rarala Helsinki
We booked this place in a hurry, and unfortunately did not look at the reviews in advance. We paid 180 USD for the room/night, and I think that is a rip-off for for what it was. The hotel is really far from the beach, and although there is a shuttle bus once and hour it is still a bit of hassle to go to the beach. It is a 15 min car ride AND then you need to find a place at the beach that will take non-guests (most places are reserved for hotels). In Grand Vista everything is a little bit run-down, and in need of repair. The breakfast buffet is absolutely below par for what could be expected of a 4-star or even a 3-star hotel (the food looks like it has been left out for hours and ants were running everywhere). Also at check-in we were told that we would be charged if there are any stains to the towels (never heard of such a thing!!?). I have to say that the service was very friendly, and the views are great. However, I think you can definitely get a nicer 2-3 star place right by the beach. Grand Vista seems to be a place that is run very cheaply, and with these prices I would not recommend it to anyone.
"Great Hotel. Excellent Service."
05/06/14 Dominique C
If you're looking for a perfect getaway, and a wonderful place to stay where you can relax after a long day & night at the island, I highly suggest the Boracay Grand Vista Resort & Spa. Peaceful, harmonous, & relaxing. The hotel is located at a high area (somewhat secluded) away from the noise of Boracay. The facilities and amenities were fantastic. The very spacious pool where you can have an excellent view of the island while sitting and drinking your favorite cocktail at their "Sunken Bar". Another thing was they also provide an hour-by-hour transfer from the hotel to d-mall (station 2) & back which will take you about 12 minutes. So no worries about the transportation if you feel like going to the beach already. The driver will give you useful tips as well if you're new in the island! The suite where I'd stayed in was actually beautiful, spacious,& clean. And by the way, did I mention that you also have your own private pool in the balcony? The staffs were all friendly, helpful, & great (Stella, Cynthia, Haifa, & Janray to name a few) All & all. I really enjoyed my stay. Kudos to the whole team. Looking forward to all of you!
"Best customer service in Asia!"
This hotel presented really well and whilst there were a few issues while we were there the staff were the friendliest and most helpful we have experienced in Asia ever! The restaurant is being renovated so they serve breakfast in a small room down stairs and the selection of food and quality is shocking. There is no egg station but you can order them separately and they will make it for you it just takes ages. The variety of fruit was poor and there were even ants on the breakfast table one morning. I assume this is a temporary problem for them but I asked the staff and renovations won't be finished until July so if you stay before then keep this in mind. Sometimes the water would not run hot and the power flicked off a few times but would come back on within 5 minutes or less. They don't change the sheets every day so just ask them if you want this done. We had a villa called the honeymoon suite and it was really spacious and clean, it has a small pool on the balcony but there were always bugs in it so we never swam in there. There is a hotel shuttle every hour that takes you to the main strip which is good as it is about a 10 minute drive. The only disappointing thing was when we were checking out housekeeping said 2 beers were taken from the fridge and both my partner and I cannot drink beer because it has yeast in it and we explained it could not be possible. They wanted to charge us PHP200 and my partner was just going to hand it over but I refused as it was not right for them to do this to guests! My advice is to count them yourself when you arrive and even take a photo to avoid being charged or having to argue with them. Other than that I give this hotel 8/10 for the service especially!
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