Holiday Inn Express Hotel and Suites Las Cruces - Las Cruces

Hotel was clean. Pool sauna was broken, hallway on 4th floor had no air conditioning but room was OK once we turned to AC on. Ice machine on our level did not work either. Overall an OK trip just needs a little tlc.

Genuine Hotels.com guest review

So very relaxing! Staff very hospitable and helpful! Our stay was great,and breakfast deliteful and tastey! Good coffee and good assortment of choices. Room very comfortable,

Genuine Hotels.com guest review

Air conditioning was not very consistent. Temperature was not comfortable. Very hot at times without personaly changing the settings

Genuine Hotels.com guest review

was in town for graduation. staff was very professinal and friendly. room was more than accomadating. would stay here again.

Genuine Hotels.com guest review

The stay was okay. The jets in the tub did not work so paying the extra to get a jacuzzi was a wast. I was there for the Bataan Death March so I wanted a jacuzzi tub to be able to relax my muscles the night before and day of the Marathon but all I got was a big bath tube. Not worth the money.

Genuine Hotels.com guest review

The breakfast was great. It was a little hard to approach the hotel from the freeway

Genuine Hotels.com guest review

Holiday-Inn Express, Las Cruces, New Mexico. On a business trip after a long flight, I was assigned a room next to a busy street and stairs. Window looks over the top of an acessible water tank with full view of the room... curtain wouldn't close. Requested a new room, receptionist (Dec. 26th 2012) said there was no availability where there's only 5 […] cars on the parking lot that whole night. The stairs was busy till 3 AM. After a non sleep night, and unrestfull business meeting, I again requested a new room from a new receptionist Beatriz (ultimate customer service) who was able to provide a tranfer. The next day I ask for direction, where male receptionist (Dec. 27 2012) was lacking patience and gave wrong direction. Breakfast was described as breakfast buffet when it's nothing but a continental breakfast. With price comparable to Hilton and Hamptons, stay away from this hotel. Read more

Genuine Expedia guest review

The young man at the front desk was very helpful and pleasant, and kudos to his fine service! We found the beds to be a little too soft for our liking... Both treadmills in exercise room were out of order. Overall a very nice place to stay, though, and very convenient to the University, since we were there for graduation. The suite was quite spacious […] and gave us the room to spead out more than a conventional room. And unlike many hotels, the hot tub was actually hot! Read more

Genuine Expedia guest review

We found the freeway exit and following day entrance very convenient. With the exception of the railroad warning horns, the facility was in every way excellent. Your front dest personnel were very helpful and courteous.

Genuine Hotels.com guest review

Excellent accomodations! Clean, comfortable, and GREAT breakfast.

Genuine Hotels.com guest review

Very nice hotel. Rooms very clean. Beds were comfortable and rooms were spacious.

Genuine Hotels.com guest review

It was a great hotel, the bed were very comfortable and clean. We went down to las cruces for the UNM vs NMSU football game, out of all the hotel my friends chose to stay at there ours was by far the nicest. We had a suite and comfortably slept 7 people. The pool was sadly closed due to construction but the staff was friendly and it's really close by […] campus and easy to find. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Outstanding! Hospitable, clean and delicious breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything about the hotel was nice - staff, breakfast, room, except that our bed was shaped like a U, causing us to roll to the middle. It felt like the box spring had some broken boards. I've stayed here in other rooms with beds that were fine.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was very nice, clean, modern, and comfortable. The lobby was very perfumed which I didn't like. Room had some perfume smell but was okay after I opened my window. Otherwise everything was excellent including breakfast and the pool and hottub.

Genuine Hotels.com guest review

Great hot breakfast. Everything was great except the pillows were foam rubber chunks rather than fiber, etc. Staff was very friendly and helpful. Close to New Mexico State. On I-10 off and on ramp.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was told when I phoned the hotel that my having two rooms next to each other would be "no problem" When I got there it seemed to be a major inconvenience for the check-in clerk to do this. He told me he would have to move several guest around and then said with a pointing finger..."you just have to be patient with us if you want two rooms together." […] I was also told upon making the reservation that an early check in would be "no problem". When I got there at noon (as I told them I would be upon making the reservation) that the maids were at lunch and I would have to wait until 3:00. This left me in a strange town, alone, 102 degrees outside with no where to go for 3 hours. The front desk male clerk was on duty on July 29th at noon. Never said sorry, never said thank you for waiting, never a thank you for the stay. If nothing else he could have offered to text me when the room was ready, only complained about having a "full house"...I thought this was a good thing in the hotel business? Will never stay at a Holiday Inn again! Too many better choices.... Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My family and I stayed here for one night. It was a one night father's day getaway. My daughter's especially enjoyed using the pool. We practically had the pool all to our self. We drove a short distance to a really nice dinner at La Posta in Old Mesilla. Only one minor glitch, one of the elevators seemed to take a really long time to open, kinda freaked […] us out a bit. Other than that, I would stay here again. Breakfast was good. Read more

Genuine Hotels.com guest review

it was a nice stay. I enjoyed

Genuine Hotels.com guest review

I was surprised to discover that this hotel was so close to the train tracks that run through town. I only notice it when I was awake. It did not wake me at night, but I thought it would. Overall, it was still a comfortable stay and have always liked staying at Holiday Inn Express's.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When I travel to Las Cruces, I always stay at the Holiday Inn Express, no matter the price. The rooms are very clean and well kept, people are very friendly and I really enjoy the food and new friends that I meet in the dining area, especially in the afternoon with the fresh, hot cookies.Thanks!

Genuine Hotels.com guest review

The air conditioning unit stopped working around 2am. I never was able to get it started again. During checkout I voiced my displeasure with not having a working AC unit. The young lady apologized and said she would leave a note for the maintains guy. That’s great for the next customer but it didn’t offer a solution to me. I travel to Las Cruces, New […] Mexico twice a month. It would have been nice for someone to say “we are sorry you were uncomfortable during your stay. We value your business and would love for you to give us another opportunity to serve you. Are you planning on staying with us in the future? Can we offer you a free night or a great discount on your next stay?” I would think every customer is important and I would do everything I could to keep them coming back. Las Cruces has lots of hotels so unless I hear from or get a great rate on my next stay I will find somewhere else to stay. Read more

Genuine Expedia guest review

We stayed for one night after attending the Alan Jackson concert. The hotel was very clean and nice. Our room was great except for one thing, I should have taken the advice from the reviews, THE TRAINS! they went by at 2:30 AM and honked their horns forever! Also there was a team staying there and they were so loud we could hear doors opening and slamming […] all through the night. And we went to the concert and when we came back there was only 2 free parking spaces left, thank goodness we were able to get one of the spaces. Other than that it was ok if you can deal with the trains extreemly early! Read more

Genuine Hotels.com guest review

It was very clean, everyone was pleasant, the complimentary breakfast was great, the pool was great, I would definitely go back!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was much nicer than we expected. Paid the extra few dollars for the mini-suite & very much enjoyed the extra space. People were very nice and the condition of the hotel was great. Beds and pillows were excellent as was the shower. Breakfast was decent, about what you would expect for an "included full " breakfast. Quick on and off access to Interstate […] 10. Only 2 concerns: 1) parking spaces are cramped if you are in a larger vehicle. 2) Hotel Lobby was overly "perfumed" (Only Lobby, Rooms were great). Will definitely stay here again when in the area. This Hotel changed my opinion of Holiday Inn Express. Read more

Genuine Expedia guest review

Overall hotel was satisfactory. Breakfast was horrible and the lobby area and restrooms were small. None of the restrooms including the one in room have any ventilation fans

Genuine Hotels.com guest review

We were disappointed in our hotel as compared with Holiday Inn Express hotels we have stayed in in the past. Not that it was bad, just we had expected better, especially for the price of our stay. The employees were okay, and those in the breakfast room were very nice.

Genuine Hotels.com guest review

This hotel was convenient and one of the nicest I've stayed in. That is why I try to always use Holiday Inn Express. The employees were super friendly but not patronizing.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed one night, the next day was "move-in" day for the college students. Very close and convenient to NMSU. Very clean, very comfortable. the train did come through early a.m. but went back to sleep and in time for a great breakfast....

Genuine Hotels.com guest review

Everything was great. This was a last minute, unexpected 2nd night in Las Cruces due to a medical emergency. We booked online literally 30 minutes before arriving at the hotel. We were happily greeted at the door, which was very nice having just come from the local hospital. We checked in and headed straight for the pool. The indoor pool was a nice […] touch, although a little warmer than expected for an indoor pool, and the water didn't sparkle, but was clean. The complimentary breakfast was the nicest in the hotels we stayed at on this road trip. It more than offset the higher rate than the hotel we were in the night before. This would be my choice of hotels if we return to the area. The room had a nice little microwave, refrig, coffee set up in the room. The room was clean and comfortable, of average size. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our family enjoyed a wonderful stay. Staff was very helpful and friendly. Room was very spacious for our family of 7. Breakfast was good as is typical for Holiday Inn Express. I would definitely stay here again!

Genuine Hotels.com guest review

We were very happy with our room. It was very clean and the beds were very comfortable. We would recommend it to anyone. Had a very enjoyable stay. Thank you

Genuine Hotels.com guest review

Room was clean, deodorized, and in perfect physical shape. Beds were very comfortable to sleep in. Indoor pool, fitness center and spa were very reasonably equipped. The presentation of the facility overall is very nice and promotes a comfortable environment. I had read reviews from others of a strong perfume scent in the entrance at the front desk […] area. Well, the comments are true. The scent is not a bad one, but it is too much of it and is what makes it a bit bothering, yet not really something to die about. Staff are attentive and friendly. Courtesy Breakfast buffet is well served and has a very reasonable selection. This Holiday Inn Express is right off a major interstate (I-10) which is a good thing in terms of accessibility, but the neighborhood location of the hotel could had been better at a more central location where the view, attractions and surroundings would suit more the expected quality and support the reputation of this hotel chain. For example, one has to drive a good 10 minutes (7 - 10 miles) to get to the "nicer" side of town where the mall, restaurants and shopping centers are at. Overall, this hotel is a very nice one to stay at in its category rating. Read more

Genuine Hotels.com guest review

I used to have a perception of Holiday in as smelling like chlorine. They have really rebranded themselves and I will now look for this chain as a great place to stay traveling with kids. Very clean, friendly staff, nice shower, quiet.

Genuine Expedia guest review

The hotel overall was nice, service was good. However, the entire first floor had a horrendous overwhelming perfume smell that was nauseating.

Genuine Hotels.com guest review

Loved the location, room, staff, breakfast but the very strong fragrance that Housekeeping uses is really way too much. It is much too strong and some people are actually allergic to this type of thing. I feel sick when odors are that powerful but everything else about the Hotel was great.

Genuine Hotels.com guest review

A friendly courteous staff eager to please. The hotel offers good amenities at a reasonable price. It has easy access to Highway 10 and the main streets of Las Cruces. I would recommend it to my friends.

Genuine Expedia guest review

A friendly courteous staff eager to please. The hotel offers good amenities at a reasonable price. It has easy access to Highway 10 and the main streets of Las Cruces. I would recommend it to my friends.

Genuine Expedia guest review

Excellent accomodations, professional friendly staff.

Genuine Expedia guest review