Hotel was great, loved the complimentary espresso! Parking was a little high I thought for Nashville, and entrance to hotel from the parking garage was confusing - need better signage. The staff was fantastic, very friendly. If you are using the shuttle, call in ADVANCE!Genuine Hotels.com guest review
"Nice Hotel but ..............."
I stayed in this hotel two nights. The second day, when I returned at 5:30PM my room was not made up yet. After dinner, I found the bed made but nothing else was clean. Very disappointing.Genuine Expedia guest review
"Less than impressed and terrible custom service!"
We were less than impressed and terrible custom service! We will never be staying there again!Genuine Hotels.com guest review
"Overall a nice hotel."
The service in the dining room was sub par, although the food was good. It took awhile the first night to get a drink in the bar, we finally had to go up to the bar. Also a washcloth was left on our shower floor after the room had been cleaned. There was construction outside our window except for Saturday. The beds were lovely and they have Molton Brown […] products. The best thing was Colt's chocolate. We went looking for the store because they were so yummy. Took some home. The hotel clerks and check in was very professional. I would stay again as the location is good. Valet is a very small area and gets congested. I rate it a 4 overall. Read moreGenuine Hotels.com guest review
"Excellent hotel & restaurant"
Have stayed here a few times. Great experience each time.Genuine Hotels.com guest review
Impeccable rooms. Impeccable cleanliness. Impeccable customer service. Everything was simply outstanding.Genuine Hotels.com guest review
"Next time in Nashville...reserve here"
I was a bit reluctant to stay in the Vanderbilt area because I had my heart set on downtown. Wow, I was wrong because this hotel is outstanding. Every staff member committed to making it a great stay. Wine reception in the lobby very pleasant; wonderful exercise facility; eco-friendly; espresso in the hallways, doormen who are very service oriented; […] free shuttle in the evening. I will be back Read moreGenuine Expedia guest review
"Disappointed in Hutton"
We were charged for parking @ 35 plus tax per day. At that rate no one should expect tips. Stayed in a room too small for two queen beds. had a hard time moving around. Bath door was a closet sliding door with no bottom rail to glide on and one side of the door had a opening where one could see the adjoining room. The door to the room would not lock […] upon leaving We mentioned that to the desk and they sent a repairman immediately. The repair man told us to go on that he would have it fixed. We left to get to our appointment and upon returning found that the door was not operable. No one told us about this and no correction was made. It is a good place but not for the price. The Lowes or Courtyard in the vacinity would be a better idea. The staff is either inadequately trained or improperly supervised. Read moreGenuine Expedia guest review
The hotel itself was great. Only draw back was the construction. Spa was absolutely fantastic. Highly recommend it. Lindsay at front desk was great. Will definitely go back.Genuine Expedia guest review
Response by Hutton Hotel Thank you for sharing your experience with us! I’m glad you were able to enjoy our relaxing spa services. I am so pleased to hear that Lindsay provided you with excellent service! I will be sure to recognize him at our next staff meeting. I would like to apologize for the construction from our neighbors. We hope they will be finishing up shortly. We look forward to your next visit with us! Warmest Regards, Denise Vandersall Hutton Hotel General Manager
From valet, to check-in, to sharing an elevator with housekeeping staff, all employees were extra friendly and helpful. There are lots of good restaurants and bars within walking distance and The Hutton offers free shuttle van to downtown Nashville if needed. Espresso center on our floor was a treat. Construction cranes were all around. We only spent […] a Saturday night, so there was no active construction noises. Read moreGenuine Hotels.com guest review
"Perfect location !"
My wife and I had a wonderful time in Nashville and at The Hutton . This will be the only place we stay from now on ! Great staff , everyone was so friendly !Genuine Expedia guest review
"a little pricey for what you get.."
For how much we paid..the rooms should've been much nicer and bigger. The only beautiful thing was the bathroom, it was very nice. EVERYTHING you got or did was soo expensive. Literally everything. I paid over $17 for one breakfast plate which was only one omelette and 2 sausage links. And it was not good. They have good customer service, but it's just […] too expensive for the quailty. Mainly how small the rooms were. And TV would mess up 24/7. Just not a good stay Read moreGenuine Hotels.com guest review
"Exceeded my expectations!"
I came into this place blind, as I had no idea how far I would make it on a long drive from Dallas to D.C. Since I had a free night to use from Hotelsdotcom, I chose a rather upscale looking hotel. Very glad I did! Spacious, large, and most importantly, a comfortable and quiet room. Very welcoming and professional staff. Eva from the spa gave me one […] of the best massages in my life! The bartenders like to up-sell drinks (a bit steep as well), but they dole out generous pours. Also, $24 for overnight self-parking seems pretty spendy for a place like Nashville. Read moreGenuine Hotels.com guest review
Wonderful hotel with fabulous experienced hotel staff! They were so polite and helpful with any questions we had. Shuttle service was a life saver traveling to different venues of interest. Highly recommended!!!Genuine Expedia guest review
"Southern Hip & Hospitality"
Getting off the interstate in Nashville in freezing weather, I was pleasantly surprised the Hutton Hotel was so easy to find off West End Ave., parking was a breeze and service, from the time I arrived until the time I left, was top-notch. I liked the hip, modern decor yet the warm, Southern hospitality of every member of the staff I encountered. Great […] restaurant and lots of cozy spaces for informal meetings. I observed the concierge team many times assisting guests in person and on the phone in finding live music, they had calendars of who was playing where and were helping everyone customize their experiences while they were in town or before they got there. A great find! Read moreGenuine Hotels.com guest review
"Hutton is a 7 star!!!"
Loved everything! From the free espresso room on each floor to the turndown service, everything was top notch. The bathrooms are very sheik and the bar was great. The construction mouse from the 10th floor was not noticeable, and the shuttle was great!! We will be back when in Nashville!!!Genuine Hotels.com guest review
"VERY pleased during my "staycation"!"
Hotel and staff are GREAT!!!! Everyone on staff was very friendly and helpful. Room was very clean and bed was very comfortable.Genuine Expedia guest review
"A nice place to stay"
Small but nice roomsGenuine Hotels.com guest review
"Top-Notch Customer Service"
We live in Nashville, but spend our anniversary downtown each year anyway. Hotels closer to the Arena were full, so we opted for the Hutton & a mile walk. Upon arrival, we were greeted by the valet, who kindly allowed us to leave our car out front as we were only checking in then leaving. The lobby had 2 small desks being run by hotel staff. It makes […] for a very welcoming look & while we did have to wait a few minutes for check-in, the process was smooth & efficient. Our room was well appointed. The view wasn't much to write home about but the room was clean, spacious & comfortable. The bathroom was very upscale. We had an issue with the toilet but maintenance resolved that quickly. We ate Sunday brunch in their restaurant. The food was very good - fresh & well-prepared. My only complaint (not really a surprise since it's a hotel restaurant) was that a very small glass of OJ went for $3.50. Even by restaurant standards that seemed expensive. Our sole issue was around 2:30 AM when other guests decided to stand in the hallway & chat. I assume the girls didn't want to wake their roommates, so instead they took the convo to the hall & disturbed an entire floor. I did open the door & ask them to keep it down, which didn't solve the problem. I finally fell asleep before I got irritated enough to get up again & call management. I have no doubt that it would've been addressed if I had reported it, so I can't fault the hotel. All in all, a very nice stay. I highly recommend this hotel. Read moreGenuine Hotels.com guest review
"Hotel on West End in Nashville"
Staff was great. Room was great. Great service. Only problem was there is renovation going on. Wished I had been informed but still the room and staff was very friendly. Terry WGenuine Expedia guest review
"Great West End Hotel"
Staff was top notch. Room was little small but overall our stay was excellent.Genuine Hotels.com guest review
This was a short girls weekend for us and the Hutton and its staff made it an amazing weekend! Each staff member treated us like royalty, from the valet to the Wine Manager at the restaurant. There were so friendly and accomodating. We had a great time and the atmosphere was fun and relaxing. The hotel has several seating areas, it was easy to hang […] out and have a "private party". I will definitely stay there again. My two friends already have reservations to go back. Great experience! Read moreGenuine Expedia guest review
"Great place to stay"
I was in town for one night, and Hutton Hotel was an excellent choice. The route from the rooms to the parking garage was a bit confusing, but after you find your way once, it's not a problem (go through the automatic door to the end of the hallway and past the next automatic door to the parking garage elevators.) The room looked updated and was very […] comfortable. There was no bathtub in the bathroom, but they did have a rain shower head! It was like showering under waterfall. Amazing. My only real complaint was the piece of hair laying on the bed that did not belong to me. I do plan on staying again if the chance to visit Nashville arises! Read moreGenuine Expedia guest review
"Hutton Hotel in Nashville, TN"
I have spent years traveling for work and pleasure all over the globe. Hutton is by far the best customer service focused hotel I have ever experienced. I will never stay anywhere else in Nashville. Thank you for a remarkable time.Genuine Expedia guest review
We booked a room at the Hutton for New Year's Eve but were concerned about leaving our new puppy at home. The hotel was beyond accommodating when I inquired as to if we could bring our new little family member and even provided a goody bag for him upon arrival. Luther enjoyed his stay as much as we did! The hotel staff are friendly and accommodating […] and the hotel itself was everything I would expect from a boutique hotel in a cool city. I travel a lot for business so I have stayed in many hotels. This stay was memorable and fun. I would definitely recommend Hutton to anyone traveling to Nashville. Read moreGenuine Expedia guest review
I loved the Hutton hotel! Beautiful room and amazing shower! Great service made this stay one to remember! Thank you Hutton hotel and their staff!Genuine Hotels.com guest review
"Nice. Nice to the city."
Excellent.Genuine Expedia guest review
"NYE get away"
My wife and I, along with another couple, stayed at the Hutton on New Year's Eve. My wife and I had stayed at the Hutton before and had an AMAZING experience. So , naturally, when our out-of-town friends asked where we should all stay on NYE, we suggested the Hutton. This experience was much different from our previous stay, however. Some of the more […] frustrating things that we dealt with included: 1) extremely long check-in lines (which, granted, is not entirely in the hotel's control but there were several employees just standing around who could have been assisting other guests) 2) our room was facing a wall of construction (again, not the hotel's fault but if you're paying $400/night for a room they should let you know that you will be staring at a bulldozer all night) 3) the décor in the room was falling apart 4) the key card device that you use to use the lights in the room didn't work 5) neighbors were very loud, and even after security was called (at 2am) they were still obnoxious 6) newspaper was requested and not delivered in the morning Again, a lot of these things aren't directly under control of the Hutton; but a lot of these could at least have been mitigated by a hotel staff you would expect at a 4.5 star hotel. Read moreGenuine Expedia guest review
Love staying at the Hutton Hotel, great hotel, staff and location is great. My wife and I planned a little getaway over the weekend and planned on relaxing and sleeping in only to be awaken at 5:30am by construction next door to the hotel. The noise from the large crane, along with the banging of impact hammers, backhoes and other construction equipment […] really dampen our weekend of relaxation. Will not be staying at the hotel until all construction is finished. Read moreGenuine Hotels.com guest review
The rooms are small for the price. Construction all around so not a quiet stay by any means. It is fine if you like getting up by 7 am. For the price it was not what we expected at all. The staff was wonderful and that is about it. The bed was hard as a rock, pillows over filled and rooms small. The construction sent us over to be honest. We were celebrating […] our anniversary and did not appreciate getting awakened at 7 am. We were concerned about the noise and specifically asked about it. We were assured it would not be a problem. WRONG! Read moreGenuine Hotels.com guest review
"Not worth it"
Staff got off on the wrong foot by warmly welcoming my husband "back to the hotel," even though he had not been there before. If I was a concerned wife, that would have raised a red flag for me. Then, the same person proceeded to interact with my husband, even though I had booked the room (and extras) as a gift for my husband. The room was tiny with […] no tub. The expresso machine for the floor didn't work, which I reported after checking in. (It was never fixed.) The coffee machine only produced a half cup of coffee each day, the remote buttons were worn out, and there was a "valley" in the mattress, which needed to be replaced. We ate breakfast there the first morning, and 3 or 4 people waited on us. I guess that justified the high prices. (You can eat a delicious breakfast for half the price at West End Cafe just up the street.) I had booked a couples massage in their "spa." We went down 5 minutes before the scheduled time, and no one was there and the place was freezing! It went on from there. The therapists included their late and set-up time in their 1.5 hour block. On a positive note, the valets did a great job in transporting people to and from downtown for New Year's Eve. The maids did a good job, too. However, for the cost of the hotel, I did not receive the value and caliber of service I expected. Read moreGenuine Hotels.com guest review
Just in town for New Years Eve. Beautiful hotel. Very clean and comfortable. Very friendly and helpful staff. Absolutely loved the programmable rain shower.Genuine Expedia guest review
Room very good. Bathroom awesome loved the shower and the Molton Brown shampoo and soap. Bed comfortable. Surprised there was no mini fridge, would have liked to have my bottle of wine chilling during the day. Would have expected one for as much as we paid for the room. Did enjoy the espresso maker that was provided for all the guests. It was awkward […] having to walk down a long corridor that was evidently going to be remodeled, go down a level, catch another elevator and go up another level to the parking deck. If we had been carrying a lot of luggage that would have been a problem. And $22 a day to park? Really? Did not expect that, it was not revealed before I made the reservation, and once you arrive and are in the process of checking in what are you going to do but pay it? Still a good stay in spite of the few complaints. Read moreGenuine Expedia guest review
My wife and I stayed at the Nashville Hutton for New Year's Eve and felt like we were in paradise, from the staff being so courteous and helpful for any needs, the beautiful room, and excellent breakfast in the restaurant. We will definitely return and recommend the Hutton to anyone wanting a luxurious stay away from home. Thank you to all the staff […] and management! Read moreGenuine Expedia guest review
"Hutton in Nashville"
The hotel and service was wonderful. It is my favorite hotel in Nashville and I stay there whenever possible. It is centrally located and easy to get to from the expressway. In fact I left something in my room and they arranged to send it to me without any problems. I highly recommend this hotel. The lower rating on the neighborhood is that there was […] construction that began at 5:30 am next door to the hotel. I was disappointed that it began and that eventually the marvelous view was going to be blocked Read moreGenuine Hotels.com guest review
"Nice hotel in downtown Nashville"
We stayed here for Christmas holiday. The hotel was still under construction in some areas but we did not hear any noise which was great. The hotel has a luxury feel and the rainfall overhead shower is amazing! I did not like the thread count of the bedsheets though and the towels seems rough but other than that we had a great stay. My husband and I […] both loved the hot cider :) Read moreGenuine Expedia guest review
We brought our dogs with us and we were welcomed with a doggy bag of goodies for both of them. The waiter in the bar area was very nice and accommodating to our family as we waited for food to take up to our room. The room was very clean. They provided great toiletries for use and Housekeeping even brought us complimentary chocolate and water in the […] evening. We would stay again. Read moreGenuine Expedia guest review
We have stayed at The Hutton Several Times and have always had a great experience. This time was no exception. The room this time was smaller then usual but the staff was willing to change it. We declined as we were on a tight schedule and didn't have the time. I had requested a high floor and an anti allergic room which we did get. My husband really […] likes the expresso I make him nightly with the expresso machine on each floor. The restaurant has a great breakfast. The hotel is very clean. We plan to stay there the next time we visit Nashville to see our family. Read moreGenuine Expedia guest review
"great hotel but pricey"
very nice hotel with great service. many celebs stay here. there was construction outside which is fine, i think when that is the case if the hotel is not at capacity (it was not) they should put all guests on the side of the hotel where there is no noise. this issue only arose when we were getting up and leaving. i did not complain but i honestly think […] if i did they would have been all over making me happy that is just the kind of place. this place is definitely worth staying at least once! Read moreGenuine Hotels.com guest review
"Hotel in Nashville"
I am not used to staying in high end hotels, but this hotel has got to be one of the nicest I have ever been to. When you walk through the front doors into the lobby, you are immediately greeted by the staff and overcome by a sense of calm and serenity. Candles burning a pleasing verbena scent add to the tranquility. The front desk is welcoming and […] the lobby is pleasantly appointed though modest in size. The staff is extremely pleasant and helpful and always willing to give suggestions. At night, the beds are turned down and slippers and bathrobes are laid out on the bed. Water and chocolates are left on the night table...an extremely nice ending to what was often an extremely lloud and hectic day. Read moreGenuine Expedia guest review
"This hotel is fantastic!"
The Hutton is terrific. I stayed here for two nights, my friend for three. He arrived at about 10:30 in the morning the day before I did. The hotel staff was nice enough to let him into our room that early. Then, when he complained about construction noise, they immediately moved him to a higher (quieter) room. (Btw, there IS noisy construction during […] the week, but we stayed on a weekend and it was silent) Our room was totally clean and very comfortable. There is a shuttle to and from the hotel that will take you wherever you want to go within a three mile radius. We didn't eat at the hotel restaurant so I can't comment on that. There is a Keurig coffee machine in the hall-great touch. Thanks Hutton! Read moreGenuine Expedia guest review
"Not Worth the Price"
The hotel showed it's age in places. The tile in the bath was original - old. Definitely not worth the high price and I would not stay there again. I would find a newer hotel for this price.Genuine Hotels.com guest review
Construction next door is distracting but hotel tried to accommodate with sound machines. On floor espresso machine was not functional. Otherwise very comfortable well designed rooms with great bathroom/showerGenuine Hotels.com guest review
"Had eaten there a month ago, wanted to stay..."
Great staff. Servers. Awesome bartenders...Greg and Kelly. Michael and Toby great at breakfast.....Genuine Hotels.com guest review
It was great.Genuine Hotels.com guest review
I was very disappointed with the size of the room and the overall experience. I was offered a morning newspaper and then didn't receive it. My breakfast did not come at the requested time which caused me to run late.Valet parking was more costly than was posted on the website. I had two bulky suitcases that I had to take up to my room myself. Very […] disappointing! Read moreGenuine Expedia guest review
"Trendy Hotel Per Other Reviews But Not Stellar"
I picked this hotel for a sexy, romantic weekend as many reviews recommended it. My issues? Very small room and it over looked a big construction site. The flat screen Tv screen was mounted wrong and wasn't straight, wires exposed every where. We left one day at 9 and put the light on for room to be cleaned and came back at 4pm to find a dirty room. […] Room service delivered cold 'hot' tea and a carafe of hot chocolate instead of hot water. Just a bunch of small issues that at end of day add up and at $300+ a night I expect more to be honest. A lot more. Read moreGenuine Hotels.com guest review
Loved to hotel!Genuine Hotels.com guest review
"Great stay in Nashville"
We enjoyed our stay at the Hutton. Great service and convenient location. If you are coming in you may want to ask for a room away from the construction.Genuine Hotels.com guest review
My ONLY small complaint would be lack of dresser space in the rooms. When you are there for 7 days I didn't like living out of my suitcase.Genuine Hotels.com guest review
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