Great hotel in every way !Genuine Hotels.com guest review
Staff is RUDE AND NOT HELPFUL!!!! Shower had mold growing... Lots of hotels in the area Check them out before booking...DISAPPOINTED big time in this hotel!!Genuine Hotels.com guest review
Amazing! That's all there is to say! The"rain" showers are to die for, and the bath robes are a nice touch! Bed was amazing and the view of downtown Nashville from the 15th floor is so pretty especially at sunset! I recommend this hotel! It's a must!Genuine Expedia guest review
excellent stay. The hotel was lovely. All who worked there were terribly nice and helpful. What was great was the shuttle. It drove you anywhere in a 3 mile area. It was great. I would recommend the hotel to anyone. It made our 1st stay to Nashville wonderful.Genuine Expedia guest review
Response by Hutton Hotel Thank you for sharing your experience with us. I’m glad to see you utilized our shuttle service and our team provided you with nice and helpful service while our guest. Hope you enjoyed your first trip to Music City and we hope to have you back as our guest soon! Warm Regards, Management Staff of the Hutton Hotel
"Cleanliness Is Everything"
The hotel location, staff and room layout were excellent. The only thing lacking was its attendance to cleanliness. The room was absolutely filthy from the carpets to the bathroom floor. Otherwise, I really enjoyed my stay at the Hutton Hotel.Genuine Hotels.com guest review
"New favorite in Nashville"
I have a particular hotel that I always stay in Nashville, however it was booked for my most recent trip. Booked the Hutton instead and so glad i did. I was impressed with the staff and cleanliness of the room. Two thumbs up, they have secured a repeat visitor with me!Genuine Expedia guest review
Response by Hutton Hotel Thank you for your positive review! I’m glad you were able to have the opportunity to stay with us and had a great experience. We look forward to your next visit with us! See you soon! Warm Regards, Management Staff of the Hutton Hotel
This hotel provides all your modern amenities and the best in room doing you can ask for. I have never stayed in a friendlier place.Genuine Hotels.com guest review
Response by Hutton Hotel Thank you for sharing your experience at the Hutton Hotel. I am glad to hear you enjoyed our modern amenities as well as had a wonderful dining experience using our 24 hour in-room-dinning service. I will pass your positive comments along to our chefs. Thank you again and we look forward to your next visit to Music City! Warm Regards, Management Staff of the Hutton Hotel
Hotel was great staff very helpful ,at the moment there is construction next door. The Hutton is 1.2 miles to 2nd ave on broadwayGenuine Hotels.com guest review
Response by Hutton Hotel Thank you for your feedback! I’m pleased to hear that the Hutton team provided you with helpful service while our guest. I would like to apologize for the construction from our neighbors. We hope they will be finishing up shortly. Thank you again and we look forward to your next visit! Warm Regards, Management Staff of the Hutton Hotel
The stay here was incredible. From the initial great service at the front desk and free wine between 5-6 pm, the stay started off great. It's right in midtown near a bunch of great restaurants, and they have a free shuttle that takes you within a three mile radius, putting you right downtown in the middle of the action. It's a great hotel, would stay […] again! Read moreGenuine Hotels.com guest review
Response by Hutton Hotel Katie, thank you for sharing your experience at the Hutton. The complimentary wine hour Monday-Thursday is a great amenity at the hotel and I’m glad you were able to enjoy it. Our central location in the midtown area is great for grabbing a bite to each at all the amazing restaurants in the area. Also I am pleased to hear you utilized the first come first serve shuttle service we provide. Thank you again for feedback and we look forward to your next stay with us! Warm Regards, Management Staff of the Hutton Hotel
"loved to come back SOON"
I loved it smells wonderful, very relaxing. I am coming back to stay hooked for life!Genuine Hotels.com guest review
Response by Hutton Hotel Thank you for sharing your experience at the Hutton. I’m glad that you had a wonderful and relaxing stay with us. Now that you are hooked, we look forward to your next stay with us! Warm Regards, Management Staff of the Hutton Hotel
"Great hotel with shuttle service!"
Four of us stayed at the Hutton. The draw was the shuttle service (anywhere within a 3 mile radius), since we did not have a car. The minute we arrived we knew that our stay would be top notch. Bellhops were extremely polite and when a cab was needed, we never had to wait more than two minutes. We utilized the concierge, they were most helpful in choosing […] restaurants, etc. and were happy to make all reservations. This hotel is very hip and although our room was somewhat on the small side....our bathroom was to die for, especially the "rain" shower. Our last night there we got in late and decided to order a burger from 1808 and bring it to our room. Best burger I ever had, and the garlic fries were delish! I will definitely stay at this hotel the next time we are in town. Whoops, almost forgot, the bathrobes were sooooo comfy. Read moreGenuine Expedia guest review
Response by Hutton Hotel Thank you for taking the time to share your experience at the Hutton. The first come first serve shuttle is a great amenity of the hotel and I’m thrilled to hear you took advantage of it while our guest. I am pleased to hear about you received excellent service from our bellmen to our concierge. The rainfall showerheads are always one of guest’s favorite amenities of the hotel. The 1808 Burger is one of our most popular items in the 1808 Grille! I’m glad you enjoyed it and I will pass your positive comment along to the chef! Thank you again and we look forward to your next visit to Music City! Warm Regards, Management Staff of the Hutton Hotel
the hotel was great but they did not like the procedure of hotels.com about nonrefundable rate and cancellation policy. the hotel rate was cheaper if I booked it directlyGenuine Hotels.com guest review
The hotel was awesome and very clean. It was a green hotel so that was nice. The issue was no refrigerator (provided for &20 a day) and there was construction all around the entrance of the hotel. Other than that, great place.Genuine Hotels.com guest review
Response by Hutton Hotel Tyler, Thank you for sharing your experience with us. We are delighted that you enjoyed our clean and eco friendly hotel. I would like to apologize for any inconveniences our neighbor’s construction may have caused you while our guest. We will all certainly be glad when we our neighbors complete their projects. Thank you again. We hope to welcome you again, very soon. Best Regards, Denise Vandersall Hutton Hotel General Manager
"Comfortable room BUT"
had to call when room not cleaned by 5:30 pm. Housekeeping under staffed? We were sent a bottle of wine for the inconvience. Turn down room service was a hit and miss! But great when we had it. Valet staff over the top. Laura, lead concierge, was great! (take leassons from Laura!) Resturant food and bar very good!Genuine Expedia guest review
Response by Hutton Hotel Wayne, Thank you for sharing your experience at the Hutton. I would like to apologize for the delay in not having your room ready upon your arrival. I have brought this to the attention of our Director of Housekeeping and we are in the process of resolving this to make sure it doesn’t happen again. Thank you for your comments regarding Laura; she is one of our best assets not only to our concierge team but to the Hutton team as a whole. I will pass all your comments along to our staff and again thank you for your feedback. We look forward to your next stay with us! Best Regards, Denise Vandersall Hutton Hotel General Manager
Awesome! Loved the bathroom and the beds were very comfortable!Genuine Hotels.com guest review
Response by Hutton Hotel Thank you for providing us with your feedback. We are thrilled to hear that you enjoyed our bathrooms and our comfortable custom bed. We look forward to having you back with us on your next visit to Music City. Best Regards, Denise Vandersall Hutton Hotel General Manager
Exceptional service, beautiful room with a view. The king size bed great, the bathroom best I've hadGenuine Hotels.com guest review
Response by Hutton Hotel Stephen, Thank you for the kind review regarding your stay with us. We are very pleased to know you enjoyed your stay at the Hutton. This is the kind of service we are working for and it is always a real satisfaction when we share this kind of comment with our teams, who work so hard to satisfy every guest. We look forward to having you back with us on your next visit to Music City. Best Regards, Denise Vandersall Hutton Hotel General Manager
The hotel room was wonderful. The staff very courteous and friendly. On check-in, a staff member found out my wife and I were there celebrating our anniversary. They had a complimentary bottle of wine and a lovely note delivered to our room that evening. I just can't say enough nice things about this place. Will definately use again.Genuine Hotels.com guest review
Response by Hutton Hotel Anthony, thank you for taking your time to share with us your stay at the Hutton. We are glad you and your wife chose to celebrate your anniversary with us. Our concierge and front office team try to personalize each stay and make it unforgettable and I’m glad they were able to make your trip memorable. I will pass your positive comments along to our staff, who I’m sure will be encouraged by your remarks. We look forward to your next stay with us! Best Regards, Denise Vandersall Hutton Hotel General Manager
"over priced and under friendly"
Worn through sheets on bed coupled with frayed bath towels really let down this hotel which has very impressive public areas.We complained and got some monetary compensation, but came away with impression of high-pricing, then quick refund approach to problems rather than ensuring a satisfactory experience at value. This management style pervades staff […] responses, making overall impression of efficiency ahead of friendliness. Read moreGenuine Hotels.com guest review
"Very nice place"
Great staff. Very accommodating. Only problem was the desk person failed to explain a hold on my credit card for any possible damage to the room upon our check out. This resulted in my canceling my card when I viewed the charge on my bank account.I later had the charge explained. Too late to reinstate my card however.Genuine Expedia guest review
"Best place to stay at when visiting Vandy"
The Hutton is by far the best place to stay while visiting your kid at Vandy. The Loews down the street was just remodeled but still isn't as nice as the Hutton. The staff is what makes the place "Excellent". They seem to feel lucky to work at the hotel and go out of their way to make you feel good. As a world traveler, the Hutton try's to give you […] a little of New York or Chicago in Nashville. There are a couple problems, like all hotels, and one is it isn't cheap. I don't mind paying retail if I get what I want but it's a little expensive for Nashville. The rooms are small too. It's not a big thing because they've fit everything you in need in the rooms. The beds are comfortable and the bathrooms are excellent. Read moreGenuine Expedia guest review
Parking situation and construction wasn't great, but the hotel service and inside of property definitely make up for it. Would stay again.Genuine Hotels.com guest review
Response by Hutton Hotel Thank you for sharing your experience with us! I would like to apologize for the construction from our neighbors. We hope they will be finishing up shortly. We look forward to having you back with us on your next visit to Music City. Warm Regards, Denise Vandersall Hutton Hotel General Manager
"Close to center of downtown / Vanderbilt Hosp"
Wonderful , check in clerk offered an upgrade at no charge to pent house suiteGenuine Expedia guest review
"Great hotel...on edge of downtown"
Right outside of the hustle n bustle of downtown is this treasure. Wonderful experience! Staff m hotel was awesome!Genuine Expedia guest review
"Would reccomend to friens"
The Conicerge service was excellent. They were great with directions, attractions and most important good restaurants. We enjoyed the dining room and had a great dinner. The chef was very innovative. The wine at happy hour was a nice plus. I love the Moulton Brown beauty productsGenuine Hotels.com guest review
Response by Hutton Hotel Linda- thank you for taking the time to share your stay at the Hutton with us. We are very proud of our concierge team and I will certainly pass your positive comments along to them. The concierge team always has amazing restaurant suggestions, attractions, and more! I’m glad you were able to enjoy the Molton Brown products as well as our complimentary wine hour in the lobby. Thank you again and we look forward to your next stay with us! Warm Regards, Denise Vandersall Hutton Hotel General Manager
"I liked it not loved it"
It was very nice and the service was top notch. It wasn't as luxurious as I would've liked for the price, and the suite was a little small but overall it was a nice hotelGenuine Hotels.com guest review
Response by Hutton Hotel Chris, I’m glad to hear that you enjoyed your stay and that the Hutton team provided you with top notch service. Thank you again for feedback and we look forward to your next stay with us! Warm Regards, Denise Vandersall Hutton Hotel General Manager
The staff at the Hutton are top notch, and the accommodations are extremely comfortable.Genuine Hotels.com guest review
Response by Hutton Hotel Caren, I’m glad to hear that you enjoyed your stay and that the Hutton team provided you with top notch service! We appreciate our guest’s feedback and I will pass your comments along to our staff. Thank you again and we look forward to your next stay with us! Warm Regards, Denise Vandersall Hutton Hotel General Manager
"4 night stay"
Hotel staff was very courteous and professional as were the shuttle drivers. We were upgraded to a suite secondary to being an Expedia Elite Plus member and while this room was nice we did not like the fact that you had to put your room card into a slot in order to use the lights and we also thought the room was a little dated. The shower was also different […] in that you had to turn it on outside the stall and no adjustments could be made while showering unless to stepped back out of the shower. We did however like the showerhead being directly overhead. The TV's were irritating as they always started with the same movie preview versus just turning on to a normal channel. Overall, a nice hotel with well trained staff. Read moreGenuine Expedia guest review
Hotel was very nice. About a mile from downtown, so they do provide a free shuttle which is nice. It only runs until 10:30 pm, so we had to taxi back a few times, but taxis are relatively cheap and easy to find. One thing I did not appreciate was the $24 night charge for parking when paying over $200 a night for this hotel. Guests should park for f […] ree. Read moreGenuine Hotels.com guest review
Response by Hutton Hotel I would like to thank you for providing us with your feedback. I will pass your positive comments along to the Hutton team. The shuttle is a great amenity of the hotel and we pleased to hear you utilized it! We hope you come back to Music City soon! Warm Regards, Denise Vandersall Hutton Hotel General Manager
"A bit disappointed"
I read so many positive reviews about this hotel. When we got there I was shocked over the price of parking $24 a day, $30 for valet. The they took a $100 security deposit for each person and it takes 3 to 5 business days to feet it back!Genuine Hotels.com guest review
"Hutton Hotel as Home"
Painstaking attention to detail in furnishings, artwork, and interior design. Excellent service is extended, not only available. Dining room is a destination and should not be missed. Breakfast was memorable. Shuttle is like having a conplimentary limo at you request. We will return to Hutton as often as we can. Thanks to waiter Michael and the rest […] of the great folks at Hutton who really get hospitality right. Read moreGenuine Hotels.com guest review
Response by Hutton Hotel Hi Scott, thank you for sharing your experience at the Hutton. I’m glad you enjoyed the design of the hotel as well as the artwork. I’m pleased to hear you had a memorable dining experience in the 1808 Grille. Your kind comments regarding your server Michael will be passed along to him. The complimentary first come first serve shuttle is a great amenity of the hotel and I’m pleased that ya’ll were able to utilize it. We look forward to your next stay with us! Warm Regards, Denise Vandersall Hutton Hotel General Manager
"Wonderful night in Nashville!"
Everything was great except for the fact that someone had opened an expensive bottle of wine and it was opened up in the fridge. Also, there was construction going on that woke me up very early after a night on the town after a concert. Other than that, it was a great room with amazing atmosphere and we will stay again!Genuine Hotels.com guest review
Response by Hutton Hotel Hi Vicki, thank you very much for taking the time to share your great experience at the Hutton. I am pleased that you liked your room but I would like to apologize about the opened wine bottle left in your mini fridge. Thank you for bringing this to my attention and I will be speaking with the Director of Housekeeping to ensure something like this does not happen again. Overall, it is great to hear that you enjoyed your stay and we look forward to your next visit! Warm Regards, Denise Vandersall Hutton Hotel General Manager
Hotel was fantastic. Perfect location between Midtown and Downtown. Great service the minute you pull in, staff was extremely friendly and helpful, checked right in with no issues. Room was more than I expected. Good size, bed was very comfortable, nice TV and bathroom was one of the best to date in any hotel I've stayed at. Had a couple drinks at bar […] and bartenders were awesome. Liked to talk sports and gave me the lay of the land for Nashville. Read moreGenuine Expedia guest review
Hutton Hotel is a beautiful hotel in downtown Nashville. We stayed there in July. The efficient and courteous valet staff met us right away when we drove up to the hotel, opening our doors and unloading our luggage. They quickly explained our choices of parking our van. As we walked into the hotel, any staff that was not busy with a customer, spoke […] to us or at least smiled at us. The concierge was very helpful. She let us know that the hotel provided transportation to downtown Nashville or up to a mile or two from the hotel. She also provided printed directions to and from any location we asked about. The housekeeping staff was friendly and spoke to us in the hallway when we saw them. They also left us a water bottle and snack every night. The restaurant was very nice. We ate several meals there. The food was delicious. Read moreGenuine Expedia guest review
Definitely a nice place to stay. The room I was in (deluxe king) seemed a little cramped but nice. The shower has a rainfall style shower head and is pretty fantastic. My only complaint is the poor attitude from the turndown service people.Genuine Expedia guest review
"Good location but the price is high."
The hotel has nice modern interior but no pool for a 4.5 star hotel it's ridiculous and expensive. The shuttle was great but still not worth the money for the hotel. The construction view was awful.Genuine Expedia guest review
"Excellent, conveniently located hotel on West End"
Our stay at the Hutton was perfect. The hotel and the room itself were absolutely beautiful. Everyone from the concierge to valet to room service were so kind and polite and helpful. We were able to check in early and check out late, and it was no problem at all. I love that the ice comes in little bags so you don't have to haul that little bucket around […] to the clunky ice machines. There was also a Nespresso machine with complementary pods where the ice freezer is, and that was an excellent addition. Housekeeping was excellent as well, and our room was spotless every day. The Hutton staff were very accommodating. It was a perfect weekend and I will definitely be staying here again! Read moreGenuine Expedia guest review
"Excellent Concierge Staff."
Excellent Concierge Staff. Room very small and bed extremely uncomfortable and air quality temperature unbearably hot. Waiting for shuttle service very long wait times overall.Genuine Expedia guest review
"Very friendly hotel"
Lovely hotel. Great concierge service. Made us and our little pooch feel right at home. 1808 Grille was amazing, try the burger and crab cake. Also really appreciated the shuttle around town.Genuine Expedia guest review
Generally the hotel was amazing. The staff was helpful and responsive, the room was clean. The only complaint I have is that once I arrived I tried to book a massage for the next morning and couldn't because the concierge who books them had no way to notify the therapist. I had tried to do this immediately upon arrival, but the concierge wasn't available […] and then an hour later was told it was too late. He didn't offer to try in the morning and there was no process set up to notify the therapist. I can't believe that this is the first time this has happened. Also don't be tempted to eat dinner there the food was mediocre at best. Read moreGenuine Hotels.com guest review
Above avg for me, really nice place and good serviceGenuine Expedia guest review
"Not what we expected"
My wife and I booked a 3 night stay at The Hutton based on the 4 1/2 star rating and positive referrals from other parties. We spent a little extra money, expecting a larger, more luxurious room, since we would be there for 3 nights. As it turned out, the room was much smaller than expected and barely any space to move around. The bathroom was tiny […] and offered no counter space for toiletries, hair dryer etc. In addition, the TV kept freezing up and the channel changing procedure and guide is archaic. The staff is definitely polite and courteous, but the hotel and restaurant just wasn't what we expected. I'm told The Loews is a step up, which is located about 2 blocks away. Read moreGenuine Hotels.com guest review
Response by Hutton Hotel Thank you for taking the time to tell us about your stay at the Hutton. I’m glad our staff provided you with wonderful service and prides ourselves at having a friendly yet professional team at the Hutton. We appreciate your feedback and hope you will visit us again soon! Thank you again! Warm Regards, Denise Vandersall Hutton Hotel General Manager
"Great hotel for a great night sleep"
My wife and I decided to go on a last minute day trip to Nashville and decided to stay at the Hutton hotel from the reviews on hotel.com as well as the WSJ. We were greated instantly and helped quickly to check in even though was earlier than normal check in time. The room had plenty of room for the two of us and the bed was very comfortable. Only negative […] part of stay was two individuals at the valet stand. The hotel has a van service that will drive you within 3 miles of hotel (which is awesome) and I was told to call down about 20 minutes before wanting to go somewhere to make sure van was available. I called 4 times with no answer to the valet booth within a 10 minute span. I tried again 15 min later to be told that it had just left and that I would have to come down stairs to put name on list and then wait. The tone of the girl at valet stand was what threw me off but we didnt have to wait long when we were down stairs. Preston was our driver for the evening and he was so helpful in getting us to and from downtown Nashville and giving some advice on places to check out. I would definetly recommend staying at the Hutton Hotel when visiting Nashville Read moreGenuine Hotels.com guest review
Response by Hutton Hotel Thank you for the review and I am happy that you enjoyed your time with us. I’m glad we were able to accommodate your early check in request but I would like to apologize for the delay in responsiveness with our valet. We pride ourselves in having a great hotel with wonderful service and it is very disappointing when we have fallen so short in this area. I will certainly bring this issue to our Manager of the Valet Department. They greatly appreciate hearing from guests and look forward to your next stay! Warmest Regards, Denise Vandersall Hutton Hotel General Manager
"Nice hotel but needs to hire more staff"
Hotel is in great location, loved the hotel style. Short staffed when it came to the busy check in times -- short staffed on the valet and housekeeping. We had mildew on the walls and ceiling of our shower, and after informing staff it took 1 1/2 days to get to cleaning it. The first few days our room was refreshed early in the day, but when they got […] busy with other people checking out/in our room still had not been done at 4:00 Read moreGenuine Expedia guest review
"Nice Facilities, staff okay"
Love the idea of green initiative and set up. Valet and first checkin guy very nice and welcoming, otherw seemed uncaring and a little rude towards usGenuine Expedia guest review
"Good location in midtown. Easy access to all sites"
Was in town to drop our son at Vanderbilt for summer program. Enjoyed the hotel, location and wonderful city!Genuine Expedia guest review
"Close to music"
The hotel room was small and other than the beautiful bathroom I felt the room needed updating especially the carpet. Hotel staff very attentive. The restaurant had good food.Genuine Expedia guest review
You are forced to pay $22 or more if you valet a night to park in their parking garage. Had to make a $200 deposit upon arrival. The parking garage elevators were separate from the hotel elevators which made it an act of congress to go anywhere unless we walked.Genuine Expedia guest review
It was an amazing hotel but i did not get the room that I booked online and paid for :(Genuine Hotels.com guest review
Really nice hotel; the valet service was the best yet. So nice and friendly and accommodating.Genuine Hotels.com guest review
Response by Hutton Hotel I was glad to see you enjoyed your stay with us. Thank you for sharing your experience! I will pass the message along to our staff. Warmest Regards, Denise Vandersall Hutton Hotel General Manager
"Great hotel in the bustling location"
New hotel was clean and a pleasure to stay at. Surrounding neighborhood is awesome with tons of restaurants and bars next to Vanderbilt, and only a quick ($5) uber/taxi ride to downtown/Broadway.Genuine Hotels.com guest review
Response by Hutton Hotel Thank you for taking the time to write this review. Our central location is perfect for walking to the amazing restaurants and bars in the Vanderbilt area as well as taking the quick 5-7 min ride downtown Broadway area. I’m glad you had a pleasant stay with us and hope for many more in the future! Warmest Regards, Denise Vandersall Hutton Hotel General Manager
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