"Broken Promises - unethical operation"
I booked the hotel on 10th for the 12th night through hotel.com. and made follow up call to the hotel that all set and room will be rewerved for my guest. Also, hotel.com stated that the reservation is guranteed. It was chosen because its location near Time Square. The room fare and tax was pre-paid on 10th. When my client arrived from Hong Kong and […] came to the hotel for check-in, he was told there is no room for him and was switched to Holiday Inn 6 blocks further from Time Square. When questioned the next day, the hotel had nerve to tell me that the arrangement was better than the what I paid to reserve which supposed to be guaranteed. The place is run totally by some sub-animals. How could it bear Hilton's name! Read moreGenuine Hotels.com guest review
"The best value for price"
This is a charming and very nice hotel. Good Location to the major sites. Super Clean, Cordial Staff, for the price room is very nice and great bathrooms with very nice amenities. Value/Price can't beat it.Genuine Hotels.com guest review
"Castle in the Sky!"
My wife had gotten the very rare opportunity to sing a solo at Carnegie Hall. We needed a place to stay the night before. I had checked places to stay in the area, and really did not find anything to my liking. I ventured out to places a little further away, and am I glad I did. When I came upon the Hilton Gardens and read all about them. I knew I found […] a great place, because when I called and spoke with George at the front desk, he made me feel like one of the Hilton family.When I explained why we were visiting New York, he told me to congratulate my wife on her special accomplishment, and said he would help in anyway he could to make our stay just as special. When I explained we would need a late check in due to voice rehearsal that day they were very accommodating. When we showed up late that day, we had the pleasure of meeting not only George , but also Alex and Elan the Guest Service Manager. They all were so enthusiastic and encouraging about her performance. They said they would make our stay one to remember and they did. They placed us on the 31st floor, in a corner room with a view of the city ,that was breathtaking, like a castle in the sky. Read moreGenuine Hotels.com guest review
"A bit trashy"
While the inside of the hotel appeared clean, the outside had piles of trash that extended from the front of the building out to and under the signage. It was a bit disconcerting (sketchy) having to drag my bags past piles of trash that probably had a few small animals/rodents living inside. Oh, and the fact that I requested a king bed and when I got […] there they had me in a double bed room (which they changed at my request). They didn't seem to have it all together. Read moreGenuine Hotels.com guest review
"Close to All Things Important"
The hotel was nice and very conveniently located. Beware - corner rooms are INCREDIBLY small. Much smaller than the rest of the rooms on the floors.Genuine Hotels.com guest review
The hotel is perfect for a weekend romantic getaway. The room is very clean, the bathroom is beautiful. The staff is ultra friendly. In fact, they gave us bottled waters. I wish the hotel would do more room sales! I would practically live there.Genuine Hotels.com guest review
Had an enjoyable say. Room was comfortable and clean. Great locationGenuine Hotels.com guest review
Room was clean and everything worked. A little on the small side, but it is NYC and not unexpected. Hotel staff was great and everyone was very friendly. Would stay again.Genuine Hotels.com guest review
"good place to stay"
fun and convenientGenuine Hotels.com guest review
"Had the best sleep in my life."
I have no words to explain it, I just no that i have never slept like that before. it must be the pillows. lolGenuine Hotels.com guest review
Great stay, staff very attentive. Will book next trip to New York and become a regular at this Hotel.Genuine Expedia guest review
"Not what I expected"
I paid for the room with a city view and I did not like the view at all. The room was also very small! Not what I expected. Do not think I will returnGenuine Expedia guest review
"my stay at the Hilton garden inn"
The customer service was nice, but the bedding and carpet was very dirty. I didn't sleep all night.Genuine Hotels.com guest review
Great service.clean.great location. I can't say enough great things. This hotel will be my hotel every time i come to NYC.Genuine Hotels.com guest review
"Good efficient check in, staff friendly"
Staff held our luggage until room was ready. Very impressed with cleanliness, linens, bathroom. Good security in the evening. Staff very polite. So used to lousy pokey rooms in NYC and although the room was not huge, it had a nice roomy feel, bathroom was spotless.Genuine Expedia guest review
"NYC Half Marathon Stay"
The hotel was very convenient and close to everything. The hotel was clean and the staff was extremly helpful. I will stay here again.Genuine Expedia guest review
"New York Theater Trip"
Very nice. Clean, staff courteous. Easy walk to Penn Station and theater district, shopping, etc. Fitness room is small but adequate. Complimentary (good) coffee in morning. reasonably priced.Genuine Hotels.com guest review
"Hotel reasonably close to Madison Square Garden!"
I went to Expedia and found this Hilton hotel last minute for the Big East Tournament, and got a great deal on a room for the weekend considering NYC prices. I couldn't ask for much more from the experience, which included polite staff, clean room and bathroom, and a great location for walking to Madison Square Garden. The only qualm I had was a chlorine […] or bleach smell in my room, but I would prefer that to any other types so not an issue. This reflected in my 4 rating for room cleanliness. All things considered together the Hilton made it a really comfortable weekend! Read moreGenuine Expedia guest review
"vacation in times square area."
Memorable. We visited all the places we planned on.Genuine Expedia guest review
The hotel is in a good location and simply a great place to stay. The staff was helpful and polite. The room was nicely decorated and spacious. It was also clean and had comfortable bedding. I will stay here again. Book it!Genuine Expedia guest review
perfect one day stop over in the cityGenuine Hotels.com guest review
"Nice hotel in the heart of Manhattan"
Very nice, clean and safe hotel within a few short miles of food, shopping and times squareGenuine Expedia guest review
No any questions of this hotel! I love it!Genuine Hotels.com guest review
The chain hotels I always expect quality and this is not different. Rooms are clean, bigger than the average NYC hotel (well, I did get the one with 2 beds though I was staying by myself). Great location, great hotel for the price (yes I got it on a discounted rate). Highly recommend it.Genuine Hotels.com guest review
"Shhh dont tell everybody"
My stay at the Hilton Garden was what I expected from the Hilton Brand and much more. The price was reasonable yet the quality and service was outstanding. I am going to be a regular at this location for sure!Genuine Hotels.com guest review
Came to NY as a getaway and the Hilton Garden Inn just stood out to me. The staff was so friendly and helpful, elevators were quick, room was quaint, bed was beyond comfortable and my view at night and during sunrise was peaceful. I have no complaints! I definitely plan on staying here again.Genuine Hotels.com guest review
"nice hotel but breakfast wasnt included"
we had the smallest room on our floor. was kinda disapointed in that.Genuine Expedia guest review
Everything was great except for the fact that the shower head was up too high and was located too far from the shower door. I had to get inside the tub so that I could turn the shower on. I was doused initially with cold water.Genuine Hotels.com guest review
We found the Hilton Garden Inn to be the best value hotel compared to similar hotels in the area. Our room was exceptionally clean, although there was a slight moldy smell around the small appliance area. It is also in the perfect location for those inteseted in exploring both uptown and lower Manhattan.Genuine Hotels.com guest review
Great hotel, every time i stay in hotel Garden Inn Hilton I Loved. I Love the cleanness of the room, service ,never have any problems. I would love to stay in this hotel every time i travel .Genuine Hotels.com guest review
"Convenience bu t small rooms"
Very convenient location. Great staff. Good breakfast but the rooms are very small. This is common in the city. I was by myself so it wasn't a problem but I wouldn't want to stay in these rooms with another person.Genuine Hotels.com guest review
"Near to Javits and Empire State Building"
The elevators at times were extremely slow. Rooms are comfortable and near to Javits and mid-town Manhattan. Good Korean restaurants are nearby.Genuine Expedia guest review
Had a wonderful stay. Everyone was very friendly and accomidating. The hotel is in a great location perfect from Madison Square and Penn station. Wish breakfast was included in the stay.Genuine Hotels.com guest review
The hotel is well located, clean and comfortable. The beds are great.Genuine Hotels.com guest review
"Comfort in NYC"
I enjoyed the big bed. I had several hours of needed rest.Genuine Expedia guest review
"Good NY Hotel"
The hotels design and interior decoration was up to date.The staff was professional. The hotel was in a great location. The rooms were clean. Our room had comfortable beds, microwave and a refrigerator. We will probably stay in the same hotel next time we is it NY.Genuine Expedia guest review
Everything goodGenuine Hotels.com guest review
The location is very convenient. Steps away from a subway station, 1/2 a block from Macy's and Herald Square. Times Square is a short 10 mnt walk. Only stayed 2 nights. The room is very small, but comfortable. I LOVED that you can leave your bags with security after checking out!! If you ask, they can give you an extra hr, free of charge, for check […] out. Read moreGenuine Hotels.com guest review
"Good price and location, decent experience"
While the hotel itself is reasonably priced and in a good location for some classic NYC tourism the hotel itself was just OK. During my stay there were several elevator issues that caused 1-2 of the 3 elevators to be out. Needless to say at peak times of the morning and evenings you were stuck wait up to 10 minutes for an elevator. House keeping also […] didn't seem to come until later in the afternoon. Outside of that it's hard to judge as I didn't use a lot of the ammenities at the hotel. I will say that the rooms are a good size and the hotel itself has been well maintained. Read moreGenuine Hotels.com guest review
I am not a hard person to please, but had very uncomfortable 2 night stay. very uncomfortable beds, untidy and worn out bed sheets. We travel to New York frequently for business. There are couple of very nice hotels in the same neighborhood.Genuine Hotels.com guest review
"Very close to everything"
Hotel was in a GREAT location in the middle of the city. Great price considering where it was too.Genuine Hotels.com guest review
"Close to Penn Station"
It was great for exactly what I set out to do, Meet friends all over the east coast and the state of NYC. Its close enough to Penn Station and Grand Central Station to precisely do so. The rooms are average sized for NYC, but is very clean and convenient to access.Genuine Expedia guest review
"Perfect for weekend getaway"
I booked this very last minute for Super Bowl weekend. I was pleasantly surprised to find a very comfortable and clean room with an amazing view of the Empire State Building. I was most impressed that when I attempted to check in at noon, knowing full well I was very early, they processed my check in and apologized for not having a room available, which […] I completely understood. They took my number and said they would call when a room was ready. I honestly didn't expect a call, but an hour later, I was notified that a room was available and I got my key and headed up. I don't think a lot of hotels would go that extra mile. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"As described, very satisfied."
The hotel itself and the room were definitely as described. I had an awesome view of the city (Empire State building right to our left out the window) and it was very centrally located. Room was clean and well stoked, service was fine. The only small hiccup was the counter person referring to a friend as "Mrs. *****" when I was checking out. Both of […] us are in our early 20s and the room is in one single name, that was a little odd. Read moreGenuine Hotels.com guest review
Nice hotel, great location and especially a great price.Genuine Expedia guest review
"Expected more from a Hilton"
Cheap sheets and product. Uncomfortable beds. Expected more.Genuine Expedia guest review
Big room for NYC standards and one of the best views. I stay in NYC all the time - had an unobstructed view of the ESB, nice new clan room, well priced - good central location while not being in Times Sq. My new Go to place if the price is right.Genuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
"Great location and near subway"
Just beside subway station................................................................Genuine Expedia guest review
"Did not stay"
Mix up with credit card. Arrived at midnight to find my reservation had been cancelled even though I had requested late check in both from Expedia and the hotel staff. I was very upset to find that I would have to find a new hotel at that hour as the cab had already left. Front desk person at least called to get the rates for two other hotels for my […] daughter and myself. Stayed at the Hampton inn immediately beside. Read moreGenuine Expedia guest review
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