All hotels in San Juan, Puerto Rico
1 room, 2 adults
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1149 Magdalena Ave Condado, San Juan, 00907, Puerto Rico, ‏‎800-491-6126
Hotels.com reviewsTripAdvisor reviews
3.6 / 5Good

Score breakdown (from 85 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Breakfast
    Breakfast is average
  • Room
    Room is not nice
  • WiFi
    Bad internet service

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"very good"
The owner is super nice. The hotel has a beautiful roof top where you can eat the food you can buy at the market next door.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2015
marie helene
CA
3.0 / 5Good
"Great location."
Hotel let us use its pool after checkout and provided towel service. We were very grateful.
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2016
Not Provided
GB
4.0 / 5Excellent
"Near everything and good price"
We stayed here for a week. It was nice cause the area: close to the beach, close to the bus stop that can take you to the old San Juan and to Isla Verde for only 0.75$ instead of getting a cab. The breakfast was included and it was great, really tasty and quite a lot. The problem is that they didnt have some stuff during the whole week that we were there, problems with delivery i guess. The staff was nice and helpful, the room was clean (they forgot to clean it one day), the bed was comfortable, there was a pool (not a great deal, but a pool if you want a dip after the beach), near to food stores and near to restaurants. We really enjoyed it!
Genuine Hotels.com guest review
7 night romance trip Nov 10, 2015
Antoni
GB
3.0 / 5Good
"Nice hotel, close to dinning areas."
Friendly and helpful staff. We were 3 couples registered to overnight at the hotel to get on Carnival Cruise Line - Valor. Initially we all could not access our rooms because of a lock issue...the battery died on the card locks. It was quickly changed after 3 tries. The manager was very helpful, got it rectified pretty quickly and give us all a gift of a charm for our Pandora bracelet.
Genuine Expedia guest review
Other trip Jan 21, 2015
Marilyn
CA
3.0 / 5Good
"Our 1 night at the hotel before the cruise"
The hotel was in an area that was not very nice. The room was clean but there were things that did not work like the chain of the toilet kept coming off and I had to flush manually. Other in our party their telephone did not work. There was no restaurant in the hotel. It was very small.
Genuine Expedia guest review
Other trip Aug 17, 2014
A Traveler
CA
2.0 / 5Fair
"Hotel needs some work"
We arrived late at night and were checked into a very tiny room-maybe the last one left. It was disappointing considering the price and had it not been so late we would have requested something else. The maintenance was poor-exposed wires in the bathroom and minimal features. Thankfully it was only booked for 1 night.
Genuine Expedia guest review
Other trip Apr 25, 2014
Richard
CA
4.0 / 5Excellent
Great little hotel. Wonderful location in the center of evreything. We enjoyed the many excellent restaurants nearby including an authentic Patisseria only 5 minutes walk away. Nice staff, very helpful. The only problem was a very noisy airconditioner.
Genuine Hotels.com guest review
3 night trip Apr 16, 2014
Paul
MX
4.0 / 5Excellent
"Nice stay"
Hotel is close to lots of restaurants and things to do
Genuine Expedia guest review
Other trip Apr 19, 2014
SW
CA
5.0 / 5Outstanding
Hotel Le Consulat is right in the heart of the Condado. It is handy to restaurants, Walgreen's, dining, and night life.
Genuine Hotels.com guest review
1 night trip Mar 25, 2014
A Traveler
MX
5.0 / 5Outstanding
Was very satisfied with our stay. We will definitely consider staying again. The only suggestion that I have is that a small continental breakfast would be appreciated by your patrons. Many people are in a hurry to catch flights or get to a cruise and don't have time to go to a restaurant. The staff was very informative.
Genuine Hotels.com guest review
1 night trip Mar 7, 2014
A Traveler
CA
4.0 / 5Excellent
"centrally located"
Overall good value for the money. An earlier check-in time would have been better 1pm would be better than 3 pm. It would have been nice to have an ice machine on every floor. Staff were very friendly and accommodating. Location was walking distance to Walmart and Ponderosa for lunch.
Genuine Hotels.com guest review
1 night trip Mar 16, 2014
A Traveler
CA
2.0 / 5Fair
"Excellent location, worn out & neglected property."
The rooms are minuscule with absolutely nothing to see from any of the windows, we were in 2 different rooms. The pool was tiny and cute, but the pool area & furniture was dirty and neglected. The room on the third floor had worn out furniture, pillows were hard as a rock, and the floor was only spit cleaned. I didn't want to put my foot in the shower because of grungy grout, there's no tubs in the rooms. It was one night, so we sucked it up. We had previously booked another room for our return from a cruise, and asked for a view of the pool or street. We got an even smaller room in worse condition, but with it's own walled in dirty patio, works if you're a smoker. There was no place to put anything on. There was No desk, table or counter in the entire room or bathroom. Just a 4" wide shelf under the wall mount TV. Things were missing from both of the rooms as well, like face cloths, soap, blankets. Don't stay on the 1st floor rear, all the noise from the front desk whips down the hall and right in, but the Wifi doesn't.
Genuine Expedia guest review
Other trip Dec 11, 2013
Chrystal
CA
3.0 / 5Good
lost of things to do in the neighbourhood(shopping, restaurants, beach 2 blocks away). We booked a queen bed, but it was a double, (perhaps that is a queen in puerto rico). All in all, it was a nice place, clean, and in a good neighbourhood.
Genuine Hotels.com guest review
1 night trip Mar 17, 2013
Dave
CA

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Hotelli kolmeen tähteen nähden pettymys."
Huoneen erittäin äänekästä ja voimakkaasti puhaltavaa ilmastointilaitetta ei voinut säätää. Huone varsin vaatimaton, kylpyhuone ok. Aamiainen hyvin niukka ja amatöörimäinen valmistelu. Sijainti hyvä.
Genuine Hotels.com guest review
2 night romance trip Jan 9, 2016
Bror
FI
4.0 / 5Excellent
"Excellant pour quelques jours de transit"
Excellent pour un transit de quelques jours
Genuine Hotels.com guest review
1 night family trip Jan 1, 2016
A Traveler
CA
3.0 / 5Good
The hotell was in good place, quite near old San Juan and very close the bus stop. Staff was friendly and helpfull.
Genuine Hotels.com guest review
3 night romance trip Dec 16, 2015
Anne
FI
3.0 / 5Good
El hotel está bien ubicado para visitar la zona, lo único malo es que de noche tiene mucho ruido de los locales vecinos...
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2015
CARLOS
MX
3.0 / 5Good
"buen hotel, aunque caro para lo que ofrece"
falta mejorar el desayuno
Genuine Hotels.com guest review
2 night business trip Nov 29, 2015
ignacio
ES
4.0 / 5Excellent
"Good value, good location"
Good location,in downtown. 24 hours coffee available in dining room. Free shuttle to the airport and to habour for cruise . Very big family room. Good value.
Genuine Hotels.com guest review
2 night family trip Jun 25, 2015
A Traveler
SE
4.0 / 5Excellent
Todo está muy bien excepto por el estacionamiento
Genuine Hotels.com guest review
1 night business trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Excelente Ubicacion, Economioco, Buen Sevicio"
Perfecta
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Muy bueno"
Excelente la ubicación y los servicio que hay alrededor, bueno para conocer San Juan
Genuine Hotels.com guest review
3 night business trip Aug 31, 2013
A Traveler
MX
3.0 / 5Good
"Standard Hotell"
Stannade endast 1 natt. Ok för priset. Hade fått högre betyg om de inte gjömt att spola rent dusch draperiet som var fullt med hår. Ett standard Hotell med närhet till restauranger, shopping & kort promenad till stranden.
Genuine Hotels.com guest review
1 night trip Aug 17, 2013
Alexander
SE
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip Dec 23, 2015
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night business trip May 1, 2015
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night family trip Dec 28, 2014
Brendan
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip with friends Aug 31, 2014
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night trip with friends Jul 11, 2014
A Traveler
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night business trip Jun 20, 2014
Lay
US
3.0 / 5Good
Genuine Expedia guest review
Other trip Jan 25, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Oct 19, 2013
Penuelas
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night romance trip Jul 5, 2013
Daniel
US
4.0 / 5Excellent
Genuine Hotels.com guest review
Business trip Mar 13, 2013
Mary Ann
US
3.0 / 5Good
Genuine Hotels.com guest review
4 night romance trip Oct 2, 2015
A Traveler
AU
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Feb 9, 2013
A Traveler
DK

TripAdvisor reviews for Le Consulat, Ascend Collection Hotel

Overall rating:Based on 247 traveler reviews

Most recent traveler reviews:

Overall Rating
"Excellent value/location for the price!"
01/24/16 Veryworldly bermuda
The Condado is a simply amazing place to be in San Juan and Le Consulat is perfect located. We had a room (more of a suite really, with couch, desk, 2 queen beds and a lounge chair!). We also had a private patio and that is the only area which I would suggest the hotel needs to spend some money on. It could be lovely, but the staff is too busy to have the time to take care of it properly. At this point of success for them, they should hire a gardener to take care of the pool area (it is clean, but nothing special but it could be spectacular!) We had no problems with cleaning, done promptly every day -- we would simply stop by the front desk (where chilled flavoured water is sitting to refresh you) and tell them what time our room would be empty. We didn't utilize the complimentary breakfast until our final morning and were sorry we missed it. Fresh cooked, delicious and better than many supposed 4 star brekkies I have had. I would definitely stay again; found the staff to be very helpful, the security was great and it was very clean. I would happily bring my grandchildren and that is a real testament!
Overall Rating
"GREAT EXPERIENCE GREAT STAFF!"
01/24/16 bo D
My wife and I were in the week of Jan 20. Kind helpful staff,clean room,No issues. From cleaning staff to front desk. First class! 5 min from beach!I recommend.Good price,nice place.Well b back!! Can't wait! SJU PR IS BEAUTIFUL!!! GRACIAS! JL,SL PGH PA.
Overall Rating
"Very nice, the best option for the price"
01/14/16 caterii Mayaguez, Puerto Rico
Stayed there three days in january 2016 and plan to stay there again in March. The staff is super nice, they will help you in every way they can. Le Consulat is close to everything on Condado, the location is "magnifique". My wife and I were very happy with our room, always had hot water, towels, etc, continental breakfast was ok, The small pool is very relaxing, used it only once. I just can not understand the negative comments posted. What I liked least was the AC, it was indeed hard to control. Carlos C.
Overall Rating
"Great Get-away, Great price, Great people"
01/11/16 jseader Philadelpha
My wife and I stayed here for a week Jan 3/Jan 10 and we had a great time. Eric and David did a great job helping us feel welcomed and with providing us with tourist information. We laugh at some of the negative comments by people, perhaps they have not traveled much. The rooms are small but that is what we paid for, and quite frankly they are the same size as the places in New York we've stayed. The shower had a trick to it but we figured it out. We had the pool all to ourselves all week. You are in walking distance to many tourist sites. Bus ride 75 cents to old city, beach two blocks, we ate at 16 different restaurants all within walking distance. As for the noise - blame that on the inconsiderate guests, not the hotel. We stayed at the Marriot on our way here and the guests were every bit as loud. The breakfasts were fine - an assortment of something each day, coffee, juice, breads, rolls, etc.. The rooms were clean and stocked with what we needed. We asked for another blanket and two more towels - in ten minutes we had them. I guess it all depends on what you do on vacation. I have seen complaints about the lack of tv stations, but we do not go on vacation to watch tv. I think some people just like to complain. We shower, sleep, and plan for the day in the room. That is what we paid for, and they exceeded our expectations. With the money we saved from staying here compared to the Marriot, we flew 1st class.
Overall Rating
"Nice but not the best"
01/11/16 Ellie K
Me and my husband have stayed here twice, they don't clean your room or give you new towels unless you ask, unlike other hotels. They do provide little bottles of shampoo conditioner, lotion, and a face bar of soap. They used to have a decent bfast and now it's dry cereal and coffee or oj. Would I stay here again, yes but I would eat bfast elsewhere. But! It is close to everything! Walgreens, cvs, the ocean, good food places, don't eat or order from the sushi and Chinese place they recommend it's expensive and not great. But the people here are nice and they have great a.c
Overall Rating
"Cheap-ish if you need to be on condado"
01/07/16 Magnus-Osl-Norway Oslo, Norway
The rooms were not cleaned, we had to ask for them to tidy them - even when tipping handsomly. Tired hotel and cold water in the shower. Some of the staff very friendly, others not so much. Breakfast is ok. AC in rooms very hard to control. Small pool in the backyard.
Overall Rating
"Great location, unbeatable price, a bit loud"
12/18/15 Glob_Travlr Paris, France
Location, location, location! This hotel is right in the middle of Condado and just a block from La Concha Hotel and Casino al Mar. It's easy to take the bus to Viejo San Juan and you're only about 15 minutes from the airport. Our hotel room was smallish, but more than sufficient. The bathroom only had a shower, but it looked recently renovated. Since it was on the first floor, there was also a small private patio. There were only two negatives. Since this was the first room, we could hear reception and the front door buzzer all night. In addition, the room safe did not work. The made to order breakfast on the fourth floor terrace was one of the best features. The chef made crepes, eggs, pancakes, and french toast according to your order. Not the best breakfast I ever had, but the personal, made-to-order service was amazing. In general, the staff was amazingly friendly and helpful. They called taxis and explained how to get to tourist sites. Free WiFi worked in the room, in the reception area, and on the fourth floor terrace.
Overall Rating
"Stay Away"
12/14/15 Muhammad A
Got it reserved through priceline and stayed there for a week but i won't recommend it to anyone. The hotel is located near restaurants and a 5 minutes walking distance from a beach but the rooms are very small. No Parking available and the beds were very noisy, you turn on one side and it literally wakes up everyone in the room. The free breakfast was only available for 3 days during our 7 days stay, the hotel staff said that the cook is sick. I reserved a room for 2 adults and 2 kids on priceline but the room i got was very small and had one queen bed. Folks with families should stay away from this hotel.
Overall Rating
"Small But Nice Hotel"
12/12/15 01ma59 Heber City, Utah
Booked this hotel through Hotwire and we arrived at about 11:00 a.m. - The hotel was full, so there were not able to check us in early, but the front desk was kind enough to have their staff stay late and cook us a crepe omelette for a late breakfast. We were pleasantly surprised to find that the hotel provided breakfast, The hotel is within 3 blocks of the beach and there are several places to dine near by. The room was clean, the shower was a little weak and for the price we paid we were happy. The hotel is centrally located between the airport and the cruise terminal.
Overall Rating
"Just Ok"
12/10/15 Michael J Jamestown, New York
There seemed to be a lack of desire to provide an acceptable level of customer service. We had no hot water for a day and a half until they gave us another room. They made up some excuse of low water pressure, but we believe they knew there was no hot water in that room. We had only two bath towels and had to request wash cloths and hand towels. The ice machine had been broken for a while, they said they would provide ice but they didn't. The last two days of our stay there was no breakfast of any kind provided not even coffee or juice. In addition to all the above the staff was just not very friendly. Happy to check out !
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