All hotels in Boracay Island, Philippines
1 room, 2 adults
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Station 1, Barangay Balabag, Malay, Boracay Island, Aklan, 5608, Philippines, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 49 reviews)

  • Beach
    Beautiful beach
  • Location
    Great location
  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Pool
    Great pool
  • Room
    Room is all right
4.0 / 5Excellent
"Experience in Astoria Boracay"
The Hotel was great except for the WiFi is too weak and slow connection. There was a bad odor in the bathroom. I don't know where it came from. The Shower and The bath tub was combine and I dont like that idea. The staff and service was great.
Genuine Hotels.com guest review
2 night trip with friends Oct 8, 2015
Jacqueline
US
5.0 / 5Outstanding
"The Astoria Boracay is a diamond among the rough."
From the moment my family arrived until we checked out the Astoria treated us like royalty. The hotel staff went above and beyond our expectations to make us feel comfortable, relaxed, and entertained throughout the week. In particular, Hazar greeted us at the dock in the Astoria van and drove us to the hotel. He filled us in on where to eat, what to see, and what to do during our stay. After following his recommendations we learned that he gave us great advice. Later in the week Hazar even gave us a private tour of the island! The breakfast buffet at the hotel was exceptional. Rosanne and John John made sure we were comfortable and started every one of our days with a big smile and pleasant conversation. Both of them went out of their way to check on us when they saw us outside of the restaurant as well. Our stay at the Astoria was fantastic. I have paid much more money for hotel rooms and received far less service. I would recommend the Astoria Boracay as the perfect hotel destination for a vacation in Boracay.
Genuine Expedia guest review
Other trip Sep 13, 2014
Tom
US
4.0 / 5Excellent
"Appreciate the hospitallity"
The staff and the facilities were extermely invitiing. the internet was slow but why would you need internet when in Boracay and at a resort like this. Thank you
Genuine Hotels.com guest review
4 night trip Jul 14, 2014
Phoebe
US
4.0 / 5Excellent
It is the most wonderful stay. Staff are very professional and sincerely provide their best service to us. We were slightly disappointed where we don't have view. But we still love this accommodation for its service n cleanliness. It has the best location too! The MOST conducive environment to rest n relax. Whatever we need, the staff gladly provided.
Genuine Venere guest review
Other trip Mar 5, 2014
A Traveler
US
5.0 / 5Outstanding
"One of the most pleasing stays I have had ..."
Astoria is a great hotel, right from the staff to the hotel design to the room comfort and the food. Very rare to find a genuinely nice set of staff and Astoria has done a great job with that. We were checked in early to our rooms without even asking for it. Location is fantastic and right on the White beach and just at the end of the whole stretch of bars and restaurants around the d'mall area. (Though I must admit that the water sports activity centre right next-door spoils the peace of the front beach area, but was not a real issue for us). Design of the hotel is very chic and modern and we really liked it. Pool and the sunbeds are really nice too. Will definitely stay here again if I come back to Boracay !
Genuine Expedia guest review
Other trip Dec 25, 2013
Akshat
US
4.0 / 5Excellent
"Phenominal service & great location"
Astoria is a great place to have some rest & enjoy. Very conveniently located on the beautiful white beach, it has a lot of dining, shopping & activity options within walking distances. The staff is great at providing personalized attention and really understand the imprtance of service in this industry. In the end this service takes the overall experience at Astoria up a few notches. Our room was directly across the pool and even though the pool is relatively small and in the middle of the hotel (with all the rooms opening onto it), there was enough opportunity to relax & let the kids have fun. The breakfast was good with enough choices and as with everything else, the service was always with a smile & prompt. The two major drawbacks with this hotel are the lack of windows in the rooms & not enough bright lights which make it somewhat dingy, especially on an overcast day & the second is the noise from all the activities which run till late at night and can be easily heard in the rooms. Some may actually like being so close to all the "action" but for us (travelling with 2 kids), it was more of a bother when it interfered with the sleep till well past midnight. Inspite of these, the overall experience was very good and Astoria scored very high due to the excellent service & attitude of the staff. Would love to go back there if we go back there.
Genuine Hotels.com guest review
3 night family trip Sep 29, 2013
Ahmad
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Modern hotel by white sandy beach & attentive staf"
Excellent service with modern design. Better if sunbeds were not blocked by wall like "wind breaker"(which is common along hotels here except for a few - see photo) - blocked wind & seaview. Booked into a deluxe room with 2 queen beds - new & clean with a bit of damp smell perhaps due to absence of sunlight. Room has no windows but has glass wall facing corridor.
Genuine Expedia guest review
Other trip Sep 23, 2015
shin
MY
4.0 / 5Excellent
"Great hotel, right on beach, friendly staff!"
Staff was extremely friendly and helpful. Room was spacious and clean. The construction was kind of annoying as it was happening in the room right above us when we stayed here. Breakfast buffet was absolutely delicious! Pictures make the pool look a lot bigger than it seems but it was still enjoyable and water was clean!
Genuine Expedia guest review
Other trip Aug 23, 2015
Jen
CA
5.0 / 5Outstanding
"A must try"
Hotel room was nice and service was good! Location is good too :)
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
SG
4.0 / 5Excellent
"New, Modern, Great location"
The hotel is well located being close enough to access the main water sports activity centres, bars and restaurants but not so close be to be too noisy. Great pool to cool off in after a day on the beach and in the sea. Big clean and modern rooms well suited to families. Excellent. We would definitely go back.
Genuine Hotels.com guest review
4 night family trip Apr 13, 2015
A Traveler
SG
3.0 / 5Good
"Good clean hotel close to beach and restaurants"
We stayed here for a week with 2 children. Overall we enjoyed our stay. The hotel is centrally located right on the beach and as mentioned before the hotel staff were exceptional. Downsides were it was a little noisy from both the road traffic and beach entertainment and the beds were a little small and there was a smoking area right outside our non smoking room. Breakfast buffet was nice but a little to orientated towards Philippino cuisine for us particularly for the children.
Genuine Expedia guest review
Other trip Jan 13, 2015
Sam
SG
2.0 / 5Fair
"Hotel is near to the beach, but poor maintenance."
Bad condition in the bathroom, the tub was clogged, not worked after fixed. The worst, toilet bowl was clogged too during the last night I stayed. And, I had food poisoning during the night. Never wish to think back how bad was the night. It's definitely not deserved with the price I paid.
Genuine Expedia guest review
Other trip Dec 21, 2014
Tan
MY
5.0 / 5Outstanding
"Highly recommended!"
Very Satisfied with the service of the hotel staff and the hotel location. Very near to shopping areas but not too noisy.
Genuine Hotels.com guest review
4 night trip with friends Nov 23, 2014
Mei ling
SG
5.0 / 5Outstanding
"Best place to stay in boracay"
It's new, clean and classy. Definitely the best looking place to stay along the entire white beach. Besides, location was fantastic and stay was comfortable.
Genuine Hotels.com guest review
3 night family trip Nov 13, 2014
A Traveler
SG
1.0 / 5Poor
"super loud music was an issue"
Our 16-year old daughter called it "the hotel from h$lll" due to the Ultra-loud music played by the DJ and the band from dusk til almost midnight. the bar next door was just as loud playing 100+decibels of DJ music for the firedance entertainment.it was like a competition on who can be the loudest! is it a hotel or a club? how are the guests supposed to have a restful sleep with the music pounding til almost midnight? then the club guests move from the club and continue their party at the pool side outside the hotel rooms til the wee hours of the morning. let this be a warning to people like us ( likes peace and quiet after 10pm) or an invitation to people who love to party all night (loud music is not an issue). we moved out after the 2nd night. we did not want our poor choice of a hotel define the rest of our stay in boracay. it was not all bad. during the day, the hotel is perfect. nice location, nice rooms and amenities, lovely staff. but the night staff are not empowered to resolve the loud music issue at night. perhaps they have been desensitized, or maybe because their front desk is located at the back of the hotel, away from the noise. apparently no managers after 10 pm. the hotel manager was very apologetic when i met with him on our 3rd day.but we had to go. the dj next door was also kind enough to turn the music down on our request on the second night. nice people. it is boracay after all. we will be back. but not here.
Genuine Hotels.com guest review
4 night family trip Oct 25, 2014
maria josefina
PH
5.0 / 5Outstanding
"Wonderful stay, fantastic hotel."
We had such a wonderful in Astoria, Boracay. Its situated right between Station 1 and 2, easily accessible by foot, and right outside is the beach The hotel is nicely maintained and the pool is so welcoming and lovely. Staff are all so polite and go out of their way to ensure guests enjoy themselves. Astoria is definitely recommended.
Genuine Expedia guest review
Other trip Sep 3, 2014
Pauline
SG
5.0 / 5Outstanding
"Wonderful hotel, fantastic stay"
We had such a wonderful in Astoria, Boracay. Its situated right between Station 1 and 2, easily accessible by foot, and right outside is the beach The hotel is nicely maintained and the pool is so welcoming and lovely. Staff are all so polite and go out of their way to ensure guests enjoy themselves. Astoria is definitely recommended.
Genuine Hotels.com guest review
4 night business trip Aug 27, 2014
Pauline
SG
4.0 / 5Excellent
"Premier room is so good!"
Cold air-conditioner, nice n clean interior design, Nice and cheerful staffs with good services! But soso breakfast with a lot of flies(better to do some pest control as I went into another restaurant nearby with open area facing the same seaview but no flies!).
Genuine Hotels.com guest review
2 night romance trip May 31, 2014
Leung
PH
4.0 / 5Excellent
"Nice place to stay"
Kids had a grand time. Location was well situated. Just a stone's throw from everything
Genuine Hotels.com guest review
1 night family trip Apr 4, 2014
Bobit
PH
5.0 / 5Outstanding
"Great service"
Hotel was really nice and service was great.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2014
Bobit
PH
5.0 / 5Outstanding
"Epic"
Perfectly located.water sports right outside the hotel.staff very friendly
Genuine Hotels.com guest review
4 night trip with friends Jan 7, 2014
Parrat
AS
4.0 / 5Excellent
"white sand"
very good
Genuine Hotels.com guest review
9 night romance trip Nov 18, 2013
vasco
IE

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
Good
Genuine Hotels.com guest review
2 night romance trip Oct 14, 2015
UAN-CHUN
TW
5.0 / 5Outstanding
"위치가 좋아요"
디몰과 해변으로의 접근이 쉬웠어요.
Genuine Hotels.com guest review
6 night family trip Aug 8, 2015
A Traveler
KR
4.0 / 5Excellent
浴缸不能用
Genuine Hotels.com guest review
1 night romance trip Jun 20, 2015
Shuang Hung
TW
4.0 / 5Excellent
"Good location & Clear Room"
It's great hotel. Staff were kind but serious. Hope they have more smiling. It's good location and very clear for stay.
Genuine Hotels.com guest review
4 night family trip Jan 27, 2015
A Traveler
TW
5.0 / 5Outstanding
"酒店服务很满意"
对酒店的服务,非常的满意。服务的人员都很礼貌。
Genuine Hotels.com guest review
1 night romance trip Dec 7, 2014
FANBIN
CN
4.0 / 5Excellent
"대체로만족"
사진에서보던것과같았고,객실에들어갔을때 뭔가 필리핀냄새랄까 특유의냄새가있었음. 다깨끗했지만욕조벽에곰팡이가조금있었고,침대시트에 얼룩이있어 불쾌했음. 이것빼고는 직원들은매우친절하고 비치타올도 계속해서빌려주고,어디나갈때 객실키 킵도 들락날락여러번했는데 친절했음. 길건너맞은편에 1시간에 250페소맛사지샵있는데 그집잘함. 그집가려고 길건널때직원들이 트라이시클 교통정리도해줬음.조식은 일반적인수준. 풀장도 깨끗하게운영되었고 소독약냄새가심함. 바로근처에 하와이안바베큐,조나스 가있고, 한국인은 1팀만났음. 디파짓은 1박에 천페소가있음. 재숙박의사는 한국인도 많이없고 조용하고 다좋은데 객실냄새때문에 5%고민됨.보라카이다른숙소도냄새나나요?
Genuine Hotels.com guest review
3 night romance trip Oct 9, 2014
kim yoon hee
KR
5.0 / 5Outstanding
"최고!"
골드크라운 리조트 라고 트라이시클 기사한테 말 하면 절대 모릅니다. 이 호텔 찾는다고 5분 헤맸는데 트라이시클 기사가 비용2배를 더 지불하라네요. 결국 말도 안된다며 50만 더 줬지만 너무 기분나빴습니다. 무조건 Astoria Hotel 이라고 하세요. Not Gold Crown resort. 위치 최고 청결도 최고입니다. 다만 바퀴벌레를 발견해서...좀.. 찝찝했지만 (I found a cockroach.. but much better than Hennan garden resort) 객실이 최신식이라 좋았습니다. (이후에 헤난가든..최악..헤난라군..그나마 가든보다 나음..이 두 호텔 묵는동안 진짜 아스토리아로 돌아가고싶었습니다.. 내년앤 꼭 아스토리아에서만 묵을겁니다..
Genuine Hotels.com guest review
2 night romance trip Oct 2, 2014
MIJUNG
KR
4.0 / 5Excellent
"조식 위치 좋았어요"
저는 조식 괜찮았어요. 위치도 스테이션1인데 디몰까지 걸어서 5분정도 걸리구요 화이트비치는 정말 바로 앞이긴 한데 그렇게 꼭 목매달필요는 없을것 같아요. 그런데 좀 불만이였던건.. 숙박하는 3일동안 청소가 잘 안이루어져 있다는 사실. 바닥에는 머리카락이 그대로 있고, 전날 마신 컵도 그냥 그대로 있더군요. 한 방에 4명이 지냈는데 가운도 2벌 밖에 없고. 뭐 그건 센스의 문제겠죠. 아무튼. 그것빼고는 친절하기도 하고, 수영장도 좋았고, 조식도 좋았습니다.
Genuine Expedia guest review
Other trip Sep 24, 2014
HJ
KR
4.0 / 5Excellent
"좋습니다"
번화가인 디몰과 가까워서 좋습니다 체크아웃할때 아침 새벽 4시쯤에 했었는데 가는길 출출하지않게 샌드위치도 챙겨주시고 서비스 완전 만족합니다 그러나 화장실 배수가 잘 안되는게 단점인거같습니다 덕분에 즐거운 휴가를 보냈습니다
Genuine Hotels.com guest review
4 night trip Aug 26, 2014
A Traveler
KR
5.0 / 5Outstanding
"愉快的住宿經驗!"
很慶幸我們第一、二天住在Astoria,因為班機有問題,我們凌晨12:00才到達飯店,還好這裡的check in櫃檯是24小時的,當場還被告知我們的房間被升級了,真的很驚喜!房間很大而且乾淨舒適,是簡單時尚的路線,雖然梳妝檯上常會看到幾隻小螞蟻,服務人員也都很親切可愛,當我們換飯店時,幫我們叫車還和司機談了個好價格,泳池的水很乾淨,躺椅也很舒服,晚上的泳池燈光絢麗非常漂亮,而且餐廳一出去就是白沙灘,可以玩完海水再走回來玩泳池真的很爽!離D'mall走路也只要5~8分鐘左右,早餐的部分我覺得很不錯了,種類也有個10來種,比較偏菲式口味,歐姆蛋和鬆餅都很好吃,吃了兩天不會膩!有乾衣服務也蠻棒的,畢竟去住了就遵守人家的規則,也不用自己去曬衣服,而且服務人員都很樂意幫助人,當我們房卡忘在房間時,櫃檯直接請人帶著我們到房間開鎖,過程都很親切有禮貌,我們吃早餐時還跟服務生聊得很開心。最大的缺點是熱水不夠熱,淋浴是很ok、如果要泡澡水就太冷了。整體而言,這裡是我會想要再次入住的地方!
Genuine Hotels.com guest review
2 night romance trip Aug 17, 2014
Sunny
TW
5.0 / 5Outstanding
"추천합니다."
위치, 시설, 서비스 모든 면에서 만족했습니다. 수영장도 잘 관리되고 무엇보다 직원들이 아주 친절합니다.
Genuine Hotels.com guest review
5 night trip Aug 6, 2014
A Traveler
KR
4.0 / 5Excellent
"편리한 위치"
위치, 직원들 서비스 정신, 수영장은 최고였지만 객실의 개미는 정말 최악이었습니다. 총 평가는 만족입니다.
Genuine Hotels.com guest review
5 night trip Aug 6, 2014
A Traveler
KR
4.0 / 5Excellent
"فريق عمل رائع جداٍ ....... great stuff"
موقع الفندق رائع في نهاية ستيشن واحد و مع بداية ستيشن ٢ ..... خدمة رائعة و فريق عمل رائع ... نظافة الغرفة ممتازة ... The hotel location was great at the end of station1 close to .....station2 great service and amazing stuff
Genuine Hotels.com guest review
5 night trip with friends Aug 6, 2014
Mohammed Massri
AE
5.0 / 5Outstanding
"绝佳的地点"
非常好的酒店,会再次入住
Genuine Hotels.com guest review
3 night family trip Jul 4, 2014
A Traveler
CN
5.0 / 5Outstanding
"서비스 하나는 최고인것 같아요"
3박 4일 머물면서 느낀 점이 호텔에 직원들이 참~ 많다는것이었어요.다른 말로 하자면 항상 관리하고 그 어떠한 지연 없이 바로 서비스가 이루어 질 수 있다는 거였어요. 눈 마주치면 항상 웃어주고 먼저 상냥하게 말도 걸어주고 굉장히 편한 느낌이었습니다. 다음에 보라카이에 또 간다면 주저 없이 Astoria를 선택할것같고 주변에도 적극적으로 추천할거에요.
Genuine Hotels.com guest review
3 night trip with friends Jul 3, 2014
A Traveler
KR
4.0 / 5Excellent
"깔끔하고 쾌적한 숙소, 친절한서비스"
호텔 전반적으로 깔끔하게 잘 관리되고있고 직원들의 서비스도 훌륭했습니다. 화이트비치 앞에 위치하고 있어 위치상으로는 좋았지만 투어의 출발점에 위치하고있어 해변가가 다소 혼잡했습니다. 호텔 비치체어에 앉아 쉬는데도 투어삐끼들이 달려들었어요ㅡㅡ 한 가지 불편했던 점은 욕실 배수가 잘 안되었던 것, 방위치에 따라 햇볕이 전혀 들지않는다는 것. 그것만 제외하고는 좋은기억으로 남은 호텔입니다. 추가로 디너뷔페에서 끊임없이 라이브공연과 불쇼를 볼수있단 것도 좋은점이에요.
Genuine Hotels.com guest review
3 night family trip Apr 29, 2014
gr.a
KR
5.0 / 5Outstanding
"Very Goooooooood!"
Everything is perfect. Especially swiming in the pool at night is unforgettable. The light, temperature, mood,.. all good. The location is also good. Right in front of the hotel, there is a swiming area in the sea. You can see small fish there.
Genuine Expedia guest review
Other trip May 11, 2014
A Traveler
KR
2.0 / 5Fair
"The room was too damp!"
Nice service(especially transportation) ! Perfect location if you like water sport and night life. But the room was terrible wet and damp. We live in 1F.
Genuine Hotels.com guest review
1 night family trip Apr 21, 2014
Christy
TW
5.0 / 5Outstanding
"clean and nice resort, kind staffs"
Modern style resorts get along with the white beach very well. Staffs are really nice all the time even we broke a bottle in the room. We loved to use free dry service, so we could wear neat swimsuit everyday. Beach is right in front of the resort but somewhat crowded due to the boast, scuba diving lessons. if you want quiet veiw of beach, you'd better choose the other side of beach. The breakfast wasnt bad but wasnt good either. Swimming pool was small to enjoy swimming, but very nice looking especially at night with colorful lights.
Genuine Hotels.com guest review
3 night trip Jan 11, 2014
A Traveler
KR
4.0 / 5Excellent
"Nära allt!"
Fint hotell med närhet till allt som har betydelse på denna paradisö; havet, affärer, restauranger och barer. Det enda negativa med detta hotell är att vi hittade vägglöss, när vi påpekade detta för hotellpersonalen verkade de inte så intresserade.
Genuine Hotels.com guest review
4 night trip Jan 10, 2014
Therese
SE
5.0 / 5Outstanding
"매우 만족."
사진 보다 고급스럽습니다. 이 근처에서 제일 좋은 듯. 음식은 별로. 바로 앞 바다에 배가 많아서 뷰가 별로지만 조금만 해변따라 걸어가면 디몰이 나옵니다. 직원들 매우 친절하고, 전반적으로 매우 만족스럽습니다. 강추~
Genuine Hotels.com guest review
2 night family trip Dec 27, 2013
A Traveler
KR
5.0 / 5Outstanding
"非常满意极力推荐,就是有点贵"
非常满意,极力推荐,就是有点贵
Genuine Hotels.com guest review
4 night family trip Dec 15, 2013
A Traveler
CN
3.0 / 5Good
Genuine Hotels.com guest review
2 night romance trip Jul 1, 2015
CHANG
AS
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Dec 6, 2013
May
SG
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night romance trip Nov 23, 2015
JIA-YI
TW
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night trip Jul 4, 2014
A Traveler
CN
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip with friends Dec 21, 2013
hyojeong
KR

TripAdvisor reviews for Astoria Boracay

Overall rating:Based on 312 traveler reviews

Most recent traveler reviews:

Overall Rating
"Totally recommended "
02/03/16 Tami Y Prague, Czech Republic
Great location., great stuff. That's the place to be... The front desk give you all the information for you. Restaurants, tours. The location is so perfect that you can be lost. In front of hotel have a spa that you can go. It's a bargain. I had a great time there. So good to relax, beautiful and young people.
Overall Rating
"Topnotch customer service & awesome pandan welcome drink"
01/24/16 WandringWand
It was a pleasure staying here at Astoria Boracay. The staff are gracious and considerate, specifically the food crew in their coffee shop, housekeeping, guards and lifeguards. They serve clients with a smile. The unforgettable pandan welcome drink is so addicting that we had it again at dinner. Here's the rest of our experience: Service: Splendid! Staff will make you feel important and ensures that your comfort comes first. They're very attentive. Location: Excellent location at Station 1; beachfront; from here, it's a few minutes walk to Willy's Rock Room: Very clean; comfortable beds and pillows; with a/c & cable tv; bath has tub; with hot and cold shower; free wifi Food: Delicious selections in their buffet spread; serves a la carte, too Amenities: Has a big outdoor swimming pools for adults and kids; big pool has no steps/stairs for guests with physical limitations (needs assistance getting in and out of pool); with loungers at the poolside and at the beachfront No regrets booking here; you'll definitely get your money's worth!
Overall Rating
"Great Staff"
01/23/16 Mark K San Francisco, California
In addition to an ideal location on the beach, the staff at this hotel are incredible. Everyone works as a team to make your stay pleasant. Transfers from the airport to the island were handled seamlessly. All in all great value for the money and would stay there again.
Overall Rating
"AMAZING VACATION"
01/21/16 Bennie L Makati, Philippines
I've had the privilege of staying at the Astoria in Palawan last year and had such a great ime I wanted to give their Boracay location a try. As expected, it did not dissapoint. Just the experience from arriving at the airport set a great expectation of what was to come. Our driver was there with a big smile to greet us, then to our private boat, to another driver on the island, then finally to the hotel receptionist. The whole process was flawless. We were greeted with a very refreshing "pandan" drink. Check in was a breeze. Our room was big (and clean) and overlooked the pool. I jumped on the comfortable bed and didnt want to get up anymore. Meals at the hotel was appetizing and the staff always helpful and corteous. Location is fantastic as the beach is just steps away and the energy of the island was intoxicating. Everything was the way a vacation should be. Thank you Astoria staff for providing another wonderful memory. Hope to see you again in the near future.
Overall Rating
"EXCELLENT PLACE AND STAFF"
01/12/16 Abraham B Canada
This is the only place where me and my family stayed for seven days here in Boracay. The moment we arrived we where welcomed by their welcome drinks "delicious" quenched our thirst and tired body. And upon registering to the front office, he assisted us with the contagious smile on his face that makes an impression of a good service. That staff was Benedict from the Front Desk. The moment we arrived was too early for the 2pm check in time. But Benedict did a great job by giving us the room right before 2pm. I think it was 11am the time he gave us the room. Excellent. Top it up with the free upgrade fee to Luxury Room! Great job! I would like to commend Him "Benedict" a great job and a great asset to this hotel! over all, our stay was fantastic and unforgettable. Kudos to you and may God bless you! We will be back soon.
Overall Rating
"Can find better by same price"
01/09/16 Abdullah K Jeddah, Saudi Arabia
Positive point : 1- Big hotel with two Entrance from the Street and the Beach . 2- Lovely swimming Pool. 3- Great Breakfast . 4- Room with Microwave. 5- In Section one .. Many water sports activity there . Disappoint: 1- Room without Windows and Balcony. (free swimwear dryer) 2- Expensive rate. 3- No free shuttle from or to Airport . 4- I brook a small dish of coffee . they charge me 120 Peso. 5- Far from Airport .
Overall Rating
"Great Hospitality Spirit!"
01/06/16 Ivy C
Me and my two girl friends went on a winter escape to heaven-on-earth Boracay, for its white sand, golden sunset, azure water & food worth going to Boracay for❤Astoria Boracay is fabulous, once they know we hv a b'day to celebrate, the F&B director Eric received us (non-dining) as VIP😛no corkage fee, live b'day music & staff on standby to top up yr glass, attend to yr needs🍸| Great customer service! Although some minor issues for improvement in terms of housekeeping, e.g. the price tag of our newly bought Bikini were kept under the newly tucked bedsheet, but staff are definitely friendly and helpful! Would stay again and recommend friends to stay!
Overall Rating
"Too good to be true...BEWARE!"
12/18/15 Jeff T San Jose, California
Upon check in, I was already experiencing some bad service about guests capacity (making us pay 1500 pesos for our extra person, which however included breakfast so it was fine, despite not getting charged), but the front desk (Dwane) compensated my irritation with a room upgrade. Amazing, my thoughts on Astoria went back to 5/5 stars. The next day, the 18th, staff in common areas and at the breakfast buffet area was very accomodating. The breakfast selections were delicious and was well worth the price of admission. This morning, the 19th as we were about to begin our breakfast, their receptionist Karla [--] had the audacity of trying to charge us breakfast for our third person. I had to drop my plate onto the table to speak with her, as I cannot believe after having no issues the day prior, we now have an issue. The Philippines has always been known for great tourism and customer service, yet there are always those who lack that service and common sense. She states she has to double check with the front desk, which I told her she should've done in the first place, instead of approaching us with this blasphemy. Astoria went from being 5/5 in my books, to 2/5. Her supervisor Marichu [--] tried to apolgize, but instead acted clueless on how to fix the issue. Not sure how she became a supervisor if you cannot train your employees on how to approach customers or an issue internally. YOU DON'T INVOLVE CUSTOMERS ON INTERNAL ISSUES! I will not be staying at this place or any Astoria related properties, as Astoria definitely lacks service. Zarrina [--] tried to fix the situation, but instead made excuses for her peers. So I went ahead and spoke to the resort manager, Yves and he was apologetic but sounded so sarcastic about the situation. Instead of fixing it, he kept insisting we shouldn't have been charged or we should've refused to pay. To me, I feel it's not necessary for us to make those efforts, as the situation should've been avoided, if this resorts' staff has proper training. It's a shame as I was beginning to realize how awesome Astoria was versus its competitiors, but now, forget it. They definitely fit to the saying... Too good to be true. While we were about to go to the beach, the resort manager, Yves, wanted to speak with me again. He wanted to reiterate that the issue was on their side, due to a "glitch in the system" of the previous day's receptionist did not manually enter in the system of the 4 free breakfast, while today's receptionist was doing her "job" on auditing the correct process of entering the right amount of people. I ask Mr. Yves, was this our fault, was this our obligation to witness? He agreed it wasn't, but I told him the way he handled the situation was unprofessional, being sarcastic and arrogant on speaking to me previously. He was shocked, ashamed and at times more sarcastic. I told him he didn't act like a manager, and wasn't setting the example for his subordinates. Astoria wasn't worth the stay, I do hope readers think twice before booking here or at any of their establishment. They do not have people skills, and I am disappointed to say the least.
Overall Rating
"First time in boracay"
12/17/15 Steve C Brisbane, Australia
The place is truly a paradise. Fronting the beach, the hotel also has a pool inside. Sitting at the beach chair while sipping a cold beer is a great way to spend the afternoon while watching the sunset. A great experience indeed! You can even have a massage right beside the beach!
Overall Rating
"great location"
12/15/15 LadyBimba
The resort is beachfront and provides beach lounge chairs for guests. Indoor pool is small. Staff are very sincere and helpful. We requested to be moved because of some noise coming from the vibration of the kitchen exhaust and they immediately transferred us. Location wise, it's near to everything and you can just walk - D'Mall, restaurants, bars, and spas.
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