it was terrible. we are so hunger they can't even let us eat lunch because it was all booked by hoopers. it was rediculous.Genuine Hotels.com guest review
"Very good and excellent service"
Would like to thank to all the staff from reception area all gsa, housekeeping dept., f&b staff sorry i forgot all your name thank you very much for all na surprised ako senyo during my birthday last june 12 great experience , buffet breakfast and dinner buffet panalo masasarap ang foodGenuine Hotels.com guest review
small roomsGenuine Hotels.com guest review
"Over priced & small room"
It was quite over priced for what we received. The service was friendly, however the room was very small, we booked because it had a balcony, something we enjoy using, we double checked that it had a balcony when checking in & they confirmed yes. When we got to our room our first impressions weren't great unfortunately, very poky bed area, bathroom […] & air con are both out dated, then when I went to open the door i was disappointed it was a very narrow clothes drying terrace that u can only just stand on not a balcony in my eyes so I believe that it should not be promoted as one. It did include free wifi in the room, however because the room wasn't that appealing we didn't spend much time in there. The breakfast was very basis with not much to choose from. This hotel lacked any kind of vibe Read moreGenuine Hotels.com guest review
We did not stay one night at this hotel, as the first 30 minutes was enough to put us off. We checked out and went to a far better hotel called the Red Coco nut. Main problems were, we had to carry our bags 300 metres through mud and slush to get to the hotel. Then we had to deal with confusion with the hotel staff, they took us to the wrong floor and […] room. They could not open the room door, and once we finally got into the room, the room furniture was worn out, thread bare, there was no wifi. When I tried to voice our concerns in a polite manner I was told there was nothing they could do to fix any of our problems, and that every one had to carry the bags to the hotel the same way. When we move to the Red Coca Nut everything was clean and worked fine. They even sent a bell boy to collect our bags at no extra cost. On our final departure the staff still tried to argue the point that service was great as the new bell boy carried our bags out of there hotel Read moreGenuine Hotels.com guest review
"Poor facilities , Poor service, Huge Price."
Had booked the "Presidential Suite" for 4 days. The hotel is very poorly kept, the staff cluless. The room was your regular motel type room with outdated beaten up furniture. Absolutely nothing special about, the AC did not work for two days. The breakfast is the cheapest stuff you can get in a 2 star hotel. They still charge 250 USD a night which is […] a big price for the Phillipines. Stay away. Unless you expect 2 star service and property... Read moreGenuine Expedia guest review
"Nice beach front hotel"
The location was great. The rooms were nice. The maid was lazy. Room not clean. Advertised internet but none. Common areas dirty. Could be a great hotel If it was run better!Genuine Hotels.com guest review
Paid 100usd. 70 usd would be fair. Dark dingy roomGenuine Expedia guest review
"one good reason to keep coming back to Boracay..."
the stay was relaxing, comfortable and very convenient since regency hotel is located near the beach area . the place was clean, organised and offered great amenities on top of a good deal with a free breakfast.Genuine Expedia guest review
"Fair price and location is perfect."
The penthouse room was huge and very nice. The location is perfect and beach front. The safe box did not work and was not bolted to the wall. The water pressure of hot water need to be fixed and pillows need to be fluffier. Overall the standard of the resort compared to the price was okay.Genuine Expedia guest review
"Rooms would need better maintenance"
Hotel staff were nice and helpfull, but room was overpriced for the given quality. Especially cleaning of the rooms should be better and interior need to be renovated. The location of the hotel is very nice (directly at the beachfront) and this is there main selling argument I think.Genuine Hotels.com guest review
"On the beach...."
This is a great place to stay even though it's a little far from Station 1 and 2, where all the action is happening... The rooms are a good size and have all you need. The breakfast buffet needs a little work as there’s not much variety.Genuine Hotels.com guest review
"The room rate is reasonable"
Crown Regency Beach Resort has an ideal location because of it's beach front area and near the food gallery but quiet on it's location. I am just upset because their WIFI is not working, and it's comfort room needs refresher all the time- a plumber must check the CR of their Penthouse room!Genuine Expedia guest review
"Godt beliggende hotel, som kunne være bedre."
Vi var en familie på tre personer, som holdt vores påskeferie på hotellet i 9 dage. Hotellet har en god beliggenhed lige ned til vandet på Station 3 i Boracay. Værelseret vi fik var meget lille, man kunne kun lige gå rundt om sengen og pladsen i øvrigt var meget minimal. Interiør er noget gammeldags og virker noget slidt. Vores værelse have udsigt til […] en lille gård, hvor de andre værelser også havde udsigt, noget kedeligt. Morgenmaden var ensformig og ikke særlig tiltrækkende. Det meste af den varme del var kold og juice var ikke rigtig frugt juice. I forhold til prisen, vil vi nok ikke komme tilbage til dette hotel. Read moreGenuine Hotels.com guest review
房間昏暗且房間有霉味 打掃房間也沒有補充沐浴乳,洗髮精,牙刷和水 我們是去長灘島結果服務人員告訴我們海灘毛巾只能一房借一條而且要11點過後才可以借Genuine Hotels.com guest review
"비추. 다음엔 다른 좋은 호텔 갈래요."
3박 하면서 에어컨 때문에 어찌나 씨름을 했는지 방을 바꿨는데 5분이면 시원해진다는 에어컨이 한시간이 지나도... 고장인것 같다고해도, 오지를 않고.. 1시간반을 끙끙대다가 땀에 샤워하고 방을 바꿨는데, 거기서도 에어컨이 중간에 푹푹꺼져서 2번을 사람 불렀네요. 조식도 진짜 별로고(추가를 왜 했을까 후회..), 청소해달라고 안해놓으면 하루종일 외출해서 있어도 청소를 안해주네요. 심지어 수건도 안주려함... 스테이션 3에 있어서 번화가와도 거리가 있고, 가격이 매우 저렴하지도 않고 전체적으로 호텔도 올드한 느낌이라, 다음에 보라카이를 가게된다면 다른 호텔로 가겠습니다.Genuine Expedia guest review
"Helt greit hotell, dårlig frokost"
Rommene var som forventet, helt greie. Beliggenheten er også grei den, med tanke på at andre hoteller er mye dyrere dersom man vil bo nærmere D'mall eller station 1. Det tar bare 10 min. å gå til D'mall. Frokosten er grusom og vi spiste ikke mer enn første morgenen på dette hotellet (Vanlig hvitt "luftbrød" med gulgrønn eggerøre, "spam", ris og andre […] rester fra gårsdagens middagsbuffet...). Det er kun wifi i lobbyen/restauranten. Read moreGenuine Hotels.com guest review
"Helt ok hotel"
Nærme vei til stranda, langt til d mal shoping, og veien.Genuine Hotels.com guest review
"Helt greit sted"
Veldig vennlig og hyggelig betjening, som hilste dagen lang. Service blir trukket ned av tempoet, noe som nok er generelt saktere enn hva vi er vant til. Utsjekkingen gikk sinnsykt sent, og provoserte kraftig. Vi betalte et depositum på 1000 pesos per rom. Ingenting å si på det. Da vi skulle sjekke ut, skulle rommet inspiseres før vi kunne få tilbake […] depositumbeløpet og reise. Dette er forståelig, men det tok alldeles uakseptabelt lang tid. Pengene var på ingen måte klar, de måtte man lete etter, da rommet var klarert. Var dette bevisst trenering, eller var dette bare kultur? Read moreGenuine Hotels.com guest review
"unpolite receptionist, not worthy"
我們夫婦在12/10 check-in 時,前檯的一位男性服務人員拿到我们的booking後,就在我們面前與另外一位員工咬耳朵竊竊私語,我們住過那麼多的飯店,從未見過如此不專業且沒有禮貌的接待人員(應該派他去掃廁所),他的舉動讓我們覺得不受尊重,且影響我們當天住宿的心情,到房間後把飲料水果放到冰箱,房間小巧乾淨但保險箱故障,洗澡時水量忽大忽小忽冷忽熱,簡直快瘋了!傍晚時飯店前海灘擠滿了要要參加活動的旅客跟螃蟹船,跟本看不到任何view,晚上想喝飲料打開冰箱竟然沒冰,原來插頭跟本沒插上去,我想這飯店應該不值4星,也不值得這價錢,難怪沒多少旅客,還好我只住一晚,提醒要訂房的客人請三思!Genuine Expedia guest review
"Not getting my money's worth"
04/07/15 JettA570 Luzon, Philippines
The hotel is normal, nothing fancy so i think it's kinda expensive for it's price. I thought their food will compensate for the price but their breakfast food is a big letdown. There are a lot of good hotels around that will get your money's worth. Btw, they have defective shower faucets...
"A disgrace to Boracay and the Philippines"
01/20/15 Snookota11 Australia
This hotel was disgraceful from start to finish. Never have I ever experienced such a terrible hotel stay in my extensive years of travel. There was NO HOT WATER during our entire stay (Is this even legal) To begin with we had issues with check-in when the front desk staff tried to charge us extra for the room for having an additional person when the booking allowed for 4ppl (We had emailed days prior to confirm another bed but no response was received). The manager had to get involved and told us that we would get the same presidential room with 2 queen beds. Because it was the Christmas period it meant that most places had zero vacancies or could only facilitate a portion of the dates for our booking which to be honest is the only reason why we endured this horrific stay. There were many instances that I found to be awful. One of the things that I found disrespectful was the staff. Hands down the most unprofessional group I have ever encountered. The staff did not realize that I could both speak and understand the local dialect, to which I overheard many awful conversations gossiping among themselves about both myself and other guests. On the fist night my husband was ill from food poising so I wanted to have a doctor come to our room. I went to reception as the music was blaring so loud a phone call would of been pointless. The girl at the desk told me they couldn't call a doctor and that the clinic was within walking distance. After telling her he was in no state to walk she finally and reluctantly made the call to the clinic. One night after the loud music had stopped playing and the bar was closed we were unable to sleep as some staff members with a group were drinking singing and laughing. It was 2 am I went to reception (the security guard was just sitting there doing nothing) and told her that we could hear everything from our rooms, to which she advised she would talk to them. 20 minutes later the singing and loud laughing began again, the reception said she had asked them to quieten down and their reply was "we will try" I asked her if the bar was open her reply was "no" and there was nothing she could do she already talked to them. She was passive aggressive and mostly laughed at me and allowed them to carry on, putting unprofessional staff members before customers. I'll bullet-point all the other issues below - There was NO HOT WATER during our entire stay (Is this even legal) - The room was just above the front desk and smelt disgusting and dusty - bathroom was mouldy - sound proofing needed as everything can be heard from our room - loud club music till late at night - Mini bar was never filled once during our stay - WiFi was non existent - towels were thin and ragged - sand always on the floor of room - location is terrible and far away from everything - breakfast was inedible - photos are outdated I'm a firm believer in never say never! But mark my words even if you paid me I would never go back to this hotel again nor would I ever recommend it to anyone else
"5 Star Treatment"
01/09/15 Cynthia B Colorado Springs, Colorado
Kudos to hotel staff from handling my son's reservations to airport/hotel transfer (landed in Kalibo) to having a deluxe room by the pool area. Clean room, walking distance to the beach, friendly staff and a wide selection of breakfast buffet made my son's stay a very enjoyable one. Special thanks to Ms. Vida Candelaria, Ms. Lei Andrea Quiroz and Mr. Ganil Parman.....
"Worst hotel experience ever!"
01/07/15 Georgie A
I am a seasoned traveler and have stayed in everything from rural country motels to 5 star resorts and I have to say this is the worst hotel experience I have ever had. Don't be fooled by the website, majority of the facilities advertised are actually at the other Crown Regency at Station 2 and the rooms are straight out of some 70's horror show. There is no infinity pool - as infinity pools are understood to be - and the showers are the pits. The staff at the hotel are not useful at all. If they don't want to deal with your request they switch to local language and pretend not to speak English. We were not the only guests who had complaints during our stay, we watched several guests trying to get resolve while being ignored. Additionally, breakfast is disgusting - we had to eat out AND PAY to go somewhere else every morning, towels are paper thin and all need to be replaced and the location is about 20-30mins walk from the good restaurants/D-Mall. I would not recommend this hotel to my worst enemy!!!!!
"A good option in station 3"
01/04/15 Caracat06 Manila, Philippines
Hotel facilities: don't expect 5 star accommodation but good enough for what you pay for. Room size is decent. Clean rooms. Helpful staffs and security is okay. They have small infinity pool and kiddie pool at the 3rd floor. Location: I love to stay at station 3 if I'm with family coz it's more quiet and not that crowded. This is also near the old talipapa area wherein you can eat cheaper food and can buy stuff at the tiangge. There are also convenience stores very near the hotel. If you are into island hopping, boat rentals are just a few steps away the hotel. But you can't swim that much at the beach due to those boats. A little walk towards station 2 can be an option if you want to have a good swim at the beach. Restaurant: I don't like their food. They need to improve a lot on that. Food doesn't taste good. What is good... Is their happy hour (liquor drinks at buy one take one)... 12nn to 9pm. :)
10/22/14 seedhunter Hyderabad, India
Being on the prime location, near Boat Station 3, they are charging hefty price for just oridinary, smelly and poorly maintained rooms. Old towels, open switches, non-functional phone, loose and leaking taps and so forth...... Over and above, they took all the charges even before giving you key of the room. Be careful if you you have large luggage and kids, as you have to walk approx.,500 meters from mail road to hotel on peble road. Reception staff are not trained enough to do their jobs. Food is just ok. Location is good near white sand beach, that is only plus!
09/28/14 TheDongo Seoul, South Korea
The rooms were clean, cleaned every day. However the air conditioner kept leaking water. Nothing major though. Breakfast was buffet style after a few days it seemed to repeat overall experience was good!
"Excellent Hotel Facilities"
05/21/14 FloraMayLopez Cebu City, Philippines
Hi everyone! I was able to visit one of the hotels of Crown Regency during my visit in Boracay, Malay, Aklan, Philippines last February 2014. I was ignited by one of their sales personnel to take advantage of their free lunch and in return they will discuss their hotel facilities and we will let them tour us to their hotel. They are promoting to us they vacation package, after 2 hour talk with their sales representative, we were indeed convince how good their hotel accommodation is and that they facilities are well maintained. We were able to also experience their one-of-a- kind Wave Pool. We were satisfied and perhaps will tell all our friends about a\our great experience with our stay. We even end up buying their Vacation Package since we find it useful for a couple like us who loves to travel.
"i will surely choose this hotel again"
04/23/14 raetan92 Quezon City, Philippines
it has all the been a great vacay for my family...this hotel have everything u need @beachfront literally! a few step from the beach, great buffet breakfast, clean rooms, quiet place it has 2 swim-pool and a jacuzzi... very recommendable!
"Housekeeper threw our plane ticket"
03/05/14 Lizjas Baguio, Philippines
We stayed in a presidential suite, room very nice and big, cant see the tv too far from the bed, good breakfast buffet, the only thing is the housekeeper threw our plane ticket good thing we had extra copy, front desk girl not really profesional!
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