"Overall A Great Place"
Given that I booked two rooms for two nights six months in advance, I was disappointed that I was put in a disabled room and the front desk forgot my wake up call. The front desk offered a free soft drink and a Nutri Grain bar for the screw up. No effort was made to change the room.Genuine Expedia guest review
"Great location, great hotel!"
No complaints. Clean, nice room, close to lots of stuff.Genuine Expedia guest review
From the moment I arrived I felt pampered and welcome by the hotel staff. Loved the location of the hotel with so many shops, restaurants and also a gym all in walking distance. I would defintely stay at this hotel again.Genuine Hotels.com guest review
"Very Well Pleased"
Hotel was beautiful. Very nice people at all times. Willingness to help with anything you needed at any time. Only problem with the hotel, were the pillows. They were extremely hard and uncomfortable. Other than that, nothing but praise. Will go back next season.Genuine Hotels.com guest review
"Room wasn't ready"
The hotel overall was nice and the people were very nice and accomodating. We were somewhat disappointed and upset that although you are supposed to be able to check in at 3;00PM, they did not have a room ready for us until 4:15pm. We were tired and looking forward to a nap before dinner and not having our room cut into that plan. The desk was very […] nice about it and opened the lounge on the 10th floor for us, so we could enjoy some free beverages, so overall they dealt with it the best they could I suppose. Overall we were pleased with our stay and plan to stay again in the future. Had the room been ready I would not have any complaints. Read moreGenuine Expedia guest review
The hotel was great, the staff was friendly and most importantly, the hotel is in a fantastic area of town. There are all kinds of food and entertainment venues close by.Genuine Expedia guest review
Everyone was super nice and helpful, plenty to do right outside the door.Genuine Hotels.com guest review
"Friendliest staff anywhere!"
I did not encounter a SINGLE employee that did not seem delighted to see me. Not the maid, maintenance staff, no one. The food at Flights was so amazingly good that we were surprised it was a hotel restaurant. We are food snobs and it was great! The only negative was the swimming pool and hot tub but the fitness facility used to be a Gold's gym. It […] was huge. Read moreGenuine Hotels.com guest review
"It's a keeper!"
Pleasant stay, very comfortable beds and bedding, attractive restaurant with good menu, easy parkingGenuine Expedia guest review
Was here for an overnight business trip. Everything top notch.Genuine Hotels.com guest review
"Great location and friendly staff"
The main benefit of this hotel is the location. The staff was friendly throughout the weekend and the room was clean (good bed) and nice. The decor wasn't anything too fancy, but it the end result was very pleasant. There were lots of shops and restaurants within a (very) short walk of the hotel, which was especially nice because our weekend was a snowy […] one. Read moreGenuine Hotels.com guest review
Comfortable airy room with great view. Pleasant helpful staff. Gracious front desk manager that went the extra mile when we had a problem with parking. Very good room service. Have stayed here before and will stay again.Genuine Hotels.com guest review
We enjoyed everything about the hotel, we are making plans to come back next yearGenuine Hotels.com guest review
Wonderful staff, great rooms perfect area to hang out and shop/eat. We are going back to Raleigh next year same time, and will definitely be staying here again.Genuine Hotels.com guest review
"Every thing you need in walking distance"
excellent hotel in all waysGenuine Hotels.com guest review
I will definitely stay at the Renaissance during all future visits to Raleigh. My only regret is that this visit couldn't have been longer so that I could have explored more of Raleigh and checked out the lovely shops surrounding the hotel as well!Genuine Hotels.com guest review
"great family hotel!"
Beautiful, friendly, clean! thank you.........we'll definitively come back:)Genuine Expedia guest review
The room was amazing. Great service and wonderful location. Beautiful hotel very well taken care of.Genuine Hotels.com guest review
"Has Potential. Improvements Needed."
Poor staffing ratio based on demand. Breakfast buffet not worth the cost. Dirty plates. Closest ATM far walk from the hotel. Valet wasn't timely and lacked consistency. Self parking is better value and convenience. Room keys failed to work on the second day of a four night stay. Staff blamed it on cell phone deactivation (though the cards were being […] carried by two separate people). Room was cleaned even though privacy do not disturb was placed on the door. In room dining also got our order wrong on two simple cheese burgers; one with tomatoes and one without. Positives...warm apple cider and fruit infused water was a great touch. Staff attitude was friendly and eager to help and rectify issues. Hotel's access to shopping and entertainment was convenient. Read moreGenuine Expedia guest review
Fantastic!!! Curteous staff, very clean, great food on site!Genuine Expedia guest review
"Loved this wonderful hotel! Would stay here again."
After a dreadful stay (1 night) at the Hyatt across the street, we asked Expedia to switch us to this Renaissance, which took only a few minutes on the phone and the two people we spoke with were extremely helpful. This beautiful Renaissance in Raleigh is a fantastic hotel. Excellent location (chic North Hills) and service. Everyone from the valet, […] front desk, restaurant and room service went out of their way to accommodate our every need. Our room, on the fifth floor, overlooking the gorgeous North Hills Plaza, was impeccable and spacious, with a very comfortable king size bed and pristine white bedding. Luxurious bath with a bathroom mirror TV, a wide shower enclosure, very nice towels and always-on vent system. Read moreGenuine Expedia guest review
Very nice hotel in a modern open mall with nice shops and restaurants. Convenient to downtown.Genuine Hotels.com guest review
I would definately stay at this hotel again. It was walking distance to shopping, movie theatre, awesome fitness center, spas and great restaurants. It was a short cab ride to the downtown area. The hotel was very clean, offered free self parking. Easy check in experience.Genuine Hotels.com guest review
"Great location, nice hotel, overall good deal"
We came down for a weekend to visit friends and family in the Triangle area. The hotel was pretty well-situated and is surrounded by shops, restaurants, and a movie theater. The staff was efficient and friendly, and check in was a breeze. The room was of a decent size and had nice finishes, including the closets and mini fridge. The bathroom felt quite […] high-end, with an extra jet for the shower and fancy hardware for the tub and sink. The bed was fairly comfortable and the pillows soft, though your opinion may differ. The room faced I-440 yet not once did we hear traffic. We ordered breakfast in advance (via those things you leave on your door the night before) and the ample, well-cooked, and tasty breakfast showed up exactly on time. Our only complaints would be that access to the hotel via the underground parking structure is somewhat haphazard (though the parking was free), the shower caddy was coming out of the tile in the bath/shower, and the footstool for the room's comfortable chair was dirty. We'll definitely consider staying here the next time we come to the area. Friendly, professional staff in a pretty neat development. Read moreGenuine Expedia guest review
From the entry into the hotel until the time we checked out, it was great. Even down to the smell of the sheets. It was perfect.Genuine Hotels.com guest review
Very nice. Busy and active. Staff very nice. room and BEDS incredibly comfortable.Genuine Hotels.com guest review
Very good hotel, good service and an excellent gym!Genuine Hotels.com guest review
If I ever have any reason to stay overnight in Raleigh again, I will absolutely stay at the Renaissance. The hotel is very new and very well appointed. It has an actual fitness club which is accessed via a walkway and is located in a very nice new retail/restaurant Main Street-ish type area.Genuine Expedia guest review
nice place for a romantic nightGenuine Hotels.com guest review
"Great hotel at a great location!!"
Very clean hotel room and great location... We were very pleased with the hotel overall and it was just walking distance to great restaruants. Also, we loved the TV behind the bathroom mirror!... I'm going to do this in my bathroom at home!Genuine Expedia guest review
"North Hill elegance."
Elegant....great service. Hotel is located in the middle of the wonderful dining and shopping area of North Hills in Raleigh. Walking distance to everything. Just park (underground) and elevator up to lobby! Will go again.Genuine Expedia guest review
"Loved the Renaissance"
The staff was particularly helpful. The location with several adjacent spas, shopping and restaurants was superb. The hotel restaurant is first class.Genuine Hotels.com guest review
From its onset the hotel commands a wonderful presence overlooking the well appointed mall nearby. I was just in NC for the one night, I could not have picked a better hotel. Room was superb, and dispite my concern, I could not hear traffic from the nearby highway. It was obvious that this a brand new construction. However its best feature is the staff. […] Very attentive and I was greatly impressed with security. You are not going to get people "wandering" in from the mall here! I have to say that for a first time visit to Raleigh-Durham area...it was a great southern welcome and for sure made me want to come back soon. Great job all round and keep it up!! E.M.C. Boston,MA Read moreGenuine Expedia guest review
"Great place to stay"
This Hotel was a great place to stay before flying home. The staff was so helpful and made sure that we had everything we requested. The location was also perfect for sightseeingGenuine Expedia guest review
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