All hotels in Raleigh, North Carolina, United States of America
1 room, 2 adults
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4100 Main At North Hills St, Raleigh, NC, 27609, United States of America, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 144 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.8
1.0 / 5Poor
"Disaster !! All that could go wrong did!"
We waited over an hour for our car which was valet parked(I tried to get it myself). It put us late picking up our grandchildren and we did not make the basketball game -UNC vs Kentucky($200.00 of tickets and disappointed children) only to get back and find that our room had not been cleaned -no towels ,coffee etc.I was told they would make it up to us so I waited before writing this for two months and no word!
Genuine Expedia guest review
Response by Renaissance Raleigh North Hills Hotel
H, Thank you for writing and bringing your concerns to my attention. Please know we take all comments very seriously as guest satisfaction is our highest priority. The extended wait you experienced with the valet service is not typical of our hotel and staff and we hope to directly discuss the issues you encountered during your stay. Thank you again. Kind regards, Richard Rose, General Manager
Other trip Mar 2, 2014
H
US
5.0 / 5Outstanding
"Nice hotel in great area"
First and foremost the staff at this hotel is excellent! Very friendly, nice, helpful. Clean, quite room, comfortable bed (my husband did not like the bed but I was comfy :) ). There is a TV in the bathroom mirror!!!! WOW! We did not use it.... Best location for shops! You walk out of the hotel and there are a bunch of eateries, Target, wineshop, little boutiques. We also got a great rate for the weekend we visited. We'll be back!
Genuine Expedia guest review
Other trip Feb 12, 2014
ICICLE
US
5.0 / 5Outstanding
"Great location"
Enjoyed the location, and the staff was wonderful.
Genuine Expedia guest review
Other trip Feb 2, 2014
A Traveler
US
4.0 / 5Excellent
"Very Nice and close to visiting area"
Highly recommended.
Genuine Expedia guest review
Other trip Dec 28, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel at a great spot"
This was a really neat setup. The site is in the middle of a shopping/recreational area. You can get to dozens of venues just by walking. Lots of parking also.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2013
T. Wheeler
US
5.0 / 5Outstanding
"Nice hotel, clean, walk to everything."
Great place, always a lot to do.
Genuine Expedia guest review
Other trip Dec 9, 2013
A Traveler
US
5.0 / 5Outstanding
superb
Genuine Hotels.com guest review
1 night trip Nov 8, 2013
A Traveler
US
5.0 / 5Outstanding
Wonderful stay, convenient location with all of the nearby shopping. I will definitely stay at this hotel the next time I'm in Raleigh.
Genuine Hotels.com guest review
2 night family trip Nov 8, 2013
A Traveler
US
4.0 / 5Excellent
"Good hotel"
First two nights were by a rooftop fan and were noisy. They did not have another room after night #1 but moved to a quieter room after night #2. Everything else about the hotel was great.
Genuine Hotels.com guest review
3 night trip Nov 8, 2013
A Traveler
US
5.0 / 5Outstanding
We have frequently enjoyed the Renaissance for one night "getaways" . We like the North Hills area with its mix of shops and Great Restaurants - Particularly the "Midtown Grille". Its a great hotel in a great place for a great time.
Genuine Expedia guest review
Other trip Nov 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Great location"
Easy walk to shopping, restaurants, sports bars,starbucks and more! Staff was great and very helpful. No better place in raleigh.
Genuine Expedia guest review
Other trip Oct 25, 2013
Mark
US
5.0 / 5Outstanding
"Clean and convenient"
Friendly, professional staff, very clean room. Best thing about this place is the location. Close to loads of shops and dining. My husband and I just spent an evening there and it was nice to be able to park the car for the night and walk everywhere. (No need to worry about how to get home if both of us want to have a few drinks with dinner!)
Genuine Hotels.com guest review
1 night trip Oct 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent Stay"
Everything was great
Genuine Hotels.com guest review
2 night trip Oct 4, 2013
A Traveler
US
3.0 / 5Good
Hotel was nice and located in a nice area.. maybe a little overpriced, but what isn't these days
Genuine Hotels.com guest review
1 night business trip Oct 4, 2013
Matt Baswell
US
5.0 / 5Outstanding
"Nice hotel close to the mall"
I always enjoy staying in very nice hotel like rennaissance. It 's the best hotel in raleigh.
Genuine Expedia guest review
Other trip Oct 1, 2013
miller
US
5.0 / 5Outstanding
"Great service and food"
I stayed here for a wedding. The service and staff was very friendly and attentive. The breakfast at the restaurant downstairs was very good, and the staff was knowledgeable about good restaurants and bars in the area. The food that they had at the wedding reception was also very good. I would recommend this hotel and would stay here again for an upscale occasion or business event.
Genuine Expedia guest review
Other trip Sep 24, 2013
Alex
US
5.0 / 5Outstanding
"excellent"
Extremely courteous and helpful staff. Great location and comfortable rooms.
Genuine Hotels.com guest review
1 night trip Aug 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Near family we were visiting"
When we are in the area again we will stay there again.
Genuine Hotels.com guest review
3 night trip Aug 15, 2013
A Traveler
US
5.0 / 5Outstanding
"Stopped here on way to Charleston."
Great experience and amenities. Located in an upscale outdoor mall. Easy to find and the staff was super friendly. We would stay again.
Genuine Expedia guest review
Other trip Aug 19, 2013
Rob
US
5.0 / 5Outstanding
"Great place for a stacation"
Our stay was wonderful. The room was spacious and the staff went beyond just being helpful and polite. We were warmly greeted every time we went in. We only had breakfast at the restaurant, but our experience was great. They even remembered our drink orders from the morning before and were ready with our drinks almost as soon as we sat down. We didn't try the breakfast buffet, but what we ordered off the menu was delicious. The health club and pool we're well maintained and staff we're helpful and friendly. It's a great place for a quick weekend break.
Genuine Expedia guest review
Other trip Aug 11, 2013
Gene
US
5.0 / 5Outstanding
"Staycation"
We decided to stay in town but take a break from the routine for our anniversary. North Hills was a great place to park the car on Friday and not drive again until we checked out on Sunday. We walked to great dining, the movie, workouts and even a fabulous farmers market on Saturday morning. A wonderful weekend and a great hotel.
Genuine Hotels.com guest review
2 night trip Aug 2, 2013
staycation
US
4.0 / 5Excellent
It is a great hotel with a great location for dining and shoping and proximity to the airport. The only down side is you feel nickled and dimed with having to pay for wifi. It's not a big cost, but you are already paying a premium to stay in the hotel.
Genuine Hotels.com guest review
1 night business trip Jul 25, 2013
A Traveler
US
5.0 / 5Outstanding
The only problem that I incurred was very noisy neighbors who came in late but that is not your responsibility. It was a very pleasant stay otherwise.
Genuine Hotels.com guest review
1 night trip Jul 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Great location in North Hills"
Great location, close to major highways, walking distance to some awesome restaurants and shopping. We were worried at first being away from city center but it could't have worked out better.
Genuine Expedia guest review
Other trip Jul 7, 2013
Clare
US
4.0 / 5Excellent
I enjoyed it very much. The only issue was that we had to wait an hour and a half to check in - waiting for rooms (we had 2) to be cleaned, etc.
Genuine Hotels.com guest review
1 night trip Jun 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel"
Beautiful area, great restaurants and convenient to Raleigh
Genuine Hotels.com guest review
4 night business trip Jun 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel and area"
The hotel is very nice ... rooms stylish and comfortable ... staff is friendly. Nice restaurants within walking distance. Highly recommended.
Genuine Expedia guest review
Other trip Jun 18, 2013
Mark
US
2.0 / 5Fair
"This is not a four star hotel"
service? What service?
Genuine Hotels.com guest review
2 night trip May 17, 2013
Walker
US
4.0 / 5Excellent
"Overall A Great Place"
Given that I booked two rooms for two nights six months in advance, I was disappointed that I was put in a disabled room and the front desk forgot my wake up call. The front desk offered a free soft drink and a Nutri Grain bar for the screw up. No effort was made to change the room.
Genuine Expedia guest review
Other trip May 17, 2013
Jim
US
5.0 / 5Outstanding
"Great location, great hotel!"
No complaints. Clean, nice room, close to lots of stuff.
Genuine Expedia guest review
Other trip May 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Ideal location"
From the moment I arrived I felt pampered and welcome by the hotel staff. Loved the location of the hotel with so many shops, restaurants and also a gym all in walking distance. I would defintely stay at this hotel again.
Genuine Hotels.com guest review
2 night business trip May 6, 2013
Kaydoll
US
5.0 / 5Outstanding
"Very Well Pleased"
Hotel was beautiful. Very nice people at all times. Willingness to help with anything you needed at any time. Only problem with the hotel, were the pillows. They were extremely hard and uncomfortable. Other than that, nothing but praise. Will go back next season.
Genuine Hotels.com guest review
2 night trip Apr 19, 2013
A Traveler
US
4.0 / 5Excellent
"Room wasn't ready"
The hotel overall was nice and the people were very nice and accomodating. We were somewhat disappointed and upset that although you are supposed to be able to check in at 3;00PM, they did not have a room ready for us until 4:15pm. We were tired and looking forward to a nap before dinner and not having our room cut into that plan. The desk was very nice about it and opened the lounge on the 10th floor for us, so we could enjoy some free beverages, so overall they dealt with it the best they could I suppose. Overall we were pleased with our stay and plan to stay again in the future. Had the room been ready I would not have any complaints.
Genuine Expedia guest review
Other trip Apr 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel!"
The hotel was great, the staff was friendly and most importantly, the hotel is in a fantastic area of town. There are all kinds of food and entertainment venues close by.
Genuine Expedia guest review
Other trip Mar 31, 2013
A Traveler
US
5.0 / 5Outstanding
Everyone was super nice and helpful, plenty to do right outside the door.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
A Traveler
US
4.0 / 5Excellent
"Friendliest staff anywhere!"
I did not encounter a SINGLE employee that did not seem delighted to see me. Not the maid, maintenance staff, no one. The food at Flights was so amazingly good that we were surprised it was a hotel restaurant. We are food snobs and it was great! The only negative was the swimming pool and hot tub but the fitness facility used to be a Gold's gym. It was huge.
Genuine Hotels.com guest review
2 night trip Mar 9, 2013
CatG
US
4.0 / 5Excellent
"It's a keeper!"
Pleasant stay, very comfortable beds and bedding, attractive restaurant with good menu, easy parking
Genuine Expedia guest review
Other trip Mar 4, 2013
Lois
US
5.0 / 5Outstanding
"Great"
Was here for an overnight business trip. Everything top notch.
Genuine Hotels.com guest review
1 night trip Feb 28, 2013
Stan L.
US
4.0 / 5Excellent
"Great location and friendly staff"
The main benefit of this hotel is the location. The staff was friendly throughout the weekend and the room was clean (good bed) and nice. The decor wasn't anything too fancy, but it the end result was very pleasant. There were lots of shops and restaurants within a (very) short walk of the hotel, which was especially nice because our weekend was a snowy one.
Genuine Hotels.com guest review
2 night trip Feb 15, 2013
A Traveler
US
5.0 / 5Outstanding
"In Raleigh"
Comfortable airy room with great view. Pleasant helpful staff. Gracious front desk manager that went the extra mile when we had a problem with parking. Very good room service. Have stayed here before and will stay again.
Genuine Hotels.com guest review
1 night trip Feb 8, 2013
Lars
US
5.0 / 5Outstanding
We enjoyed everything about the hotel, we are making plans to come back next year
Genuine Hotels.com guest review
1 night romance trip Feb 9, 2013
Jacqueline
US
5.0 / 5Outstanding
"Great hotel"
Wonderful staff, great rooms perfect area to hang out and shop/eat. We are going back to Raleigh next year same time, and will definitely be staying here again.
Genuine Hotels.com guest review
1 night trip Feb 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Every thing you need in walking distance"
excellent hotel in all ways
Genuine Hotels.com guest review
1 night romance trip Feb 1, 2013
tony
US
5.0 / 5Outstanding
I will definitely stay at the Renaissance during all future visits to Raleigh. My only regret is that this visit couldn't have been longer so that I could have explored more of Raleigh and checked out the lovely shops surrounding the hotel as well!
Genuine Hotels.com guest review
1 night trip Jan 26, 2013
A Traveler
US
5.0 / 5Outstanding
"great family hotel!"
Beautiful, friendly, clean! thank you.........we'll definitively come back:)
Genuine Expedia guest review
Other trip Jan 21, 2013
Gabi
US
5.0 / 5Outstanding
"Birthday weekend."
The room was amazing. Great service and wonderful location. Beautiful hotel very well taken care of.
Genuine Hotels.com guest review
1 night business trip Dec 29, 2012
Jeffrey
US
3.0 / 5Good
"Has Potential. Improvements Needed."
Poor staffing ratio based on demand. Breakfast buffet not worth the cost. Dirty plates. Closest ATM far walk from the hotel. Valet wasn't timely and lacked consistency. Self parking is better value and convenience. Room keys failed to work on the second day of a four night stay. Staff blamed it on cell phone deactivation (though the cards were being carried by two separate people). Room was cleaned even though privacy do not disturb was placed on the door. In room dining also got our order wrong on two simple cheese burgers; one with tomatoes and one without. Positives...warm apple cider and fruit infused water was a great touch. Staff attitude was friendly and eager to help and rectify issues. Hotel's access to shopping and entertainment was convenient.
Genuine Expedia guest review
Other trip Nov 26, 2012
Thompson
US
5.0 / 5Outstanding
"Family Trip"
Fantastic!!! Curteous staff, very clean, great food on site!
Genuine Expedia guest review
Other trip Nov 26, 2012
A Traveler
US
5.0 / 5Outstanding
"Loved this wonderful hotel! Would stay here again."
After a dreadful stay (1 night) at the Hyatt across the street, we asked Expedia to switch us to this Renaissance, which took only a few minutes on the phone and the two people we spoke with were extremely helpful. This beautiful Renaissance in Raleigh is a fantastic hotel. Excellent location (chic North Hills) and service. Everyone from the valet, front desk, restaurant and room service went out of their way to accommodate our every need. Our room, on the fifth floor, overlooking the gorgeous North Hills Plaza, was impeccable and spacious, with a very comfortable king size bed and pristine white bedding. Luxurious bath with a bathroom mirror TV, a wide shower enclosure, very nice towels and always-on vent system.
Genuine Expedia guest review
Other trip Nov 25, 2012
MS
US
5.0 / 5Outstanding
Very nice hotel in a modern open mall with nice shops and restaurants. Convenient to downtown.
Genuine Hotels.com guest review
2 night trip Oct 12, 2012
A Traveler
US
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