Unfortunately the Shana Hotel was very disappointing. It looks lovely on the outside and has a great view from the pool but the rooms were dark, dirty, and uncomfortable. The service was also disappointing and they really didn't seem to care how disappointed we were. The only saving grace was the free 15-minute massage - that was incredible and much […] appreciated upon arrival. One beach was walkable but make sure you get back to the hotel before dark b/c it's a scary walk through the jungle. Also, don't bother contacting the concierge - there isn't one. Better luck with other hotels in Manuel Antonio- we still loved the area! Read moreGenuine Hotels.com guest review
Fantastic hotel near the Manuel Antonio Nature Preserve. Large, clean, well-appointed rooms with free wi-fi and fabulous complimentary breakfast await you.Genuine Hotels.com guest review
"White, trying to be something, but ..."
Hotel is white, I mean white. It is also on a steep hill, so not recommended for anyone that has any issues making a steep hike. We arrived with one extra person and they were almost rude about it despite the room supposedly having a hide-a-bed. We were asked to pay additionally for the other person and that would be expected. It was just the approach. […] They put us in the furthest downhill room which made breakfast a hike. We were occassionally offered rides back to our room, but we really needed it going up, not down. Breakfast was fine. Other than our initial experience, the staff was friendly. The pool closed at 7pm which was not acceptable and despite the hotel signs indicating that it was open until 9pm. So, we didn't use the pool like we expected. The bed was too firm, would it be so much to consider some memory foam on the beds. The shower head was poorly designed/executed. It is a fancy device, but didn't work as expected and when set on certain settings had the potential to do physical damage to certain private parts. Read moreGenuine Hotels.com guest review
"Beautiful facade, just not worth the price."
I stayed one night at this hotel to experience Quepos - it was my most expensive hotel out of my trip. The hotel facade is beautiful. However, there many small things that turned me off about this place. The room was not the cleanest - my bed sheets had a stain on them (yuck), the picture frame had some kind of spray stains on it. The floors were not […] the cleanest - if you're going to have an all-white room, you'd better be ready to bleach the cr*p out of everything daily. The shower was AWFUL - I didn't even get hot water. Not only that but the body sprays had clogs and didn't spray through all the holes. (Did I mention no conditioner?) The shower cap looked like it was being reused like it was shoved back in. In the evening (6-7 PM) after a long day, I wanted to get into the jacuzzi but they don't even keep it on. Read moreGenuine Hotels.com guest review
"Best in Quepos"
Very nice hotel with exc people and the best serivice ever.Genuine Expedia guest review
"Great hotel amazing staff!!!"
Beautiful hotel, clean and comfortable rooms, nice view. Amazing staff!!Genuine Expedia guest review
"Very nice hotel in a great environment"
two nigths in this fabulous hotel . All is very clean and plaisant . Swimming pool , restaurant, rooms, View sight to the jungle with the sea in rear ... Very niceGenuine Expedia guest review
Friendly staff, nice facilities. Trying a little hard to be swanky.. For example, they don't offer tap water or inexpensive bottled so be prepared to spend $10 on a bottle of voss.Genuine Expedia guest review
I was not sure about booking this hotel because it did not belong to any chain but it was amazing. 100% recommendedGenuine Expedia guest review
I would characterize the staff as being appropriately attentive but lacking friendliness and/or warmth. There was a lack of interest in going above and beyond to assist us with questions.Genuine Expedia guest review
Very clean, excellent service and the staff was always very helpfulGenuine Expedia guest review
After some of the other places we stayed in Costa Rica, we were pretty unhappy with this place. The staff was SUPER awesome, very friendly and helpful but the hotel is old and showing sings of extreme wear. We had a suite with a leather couch that was torn and shredded, the bed linens had stains on them and the bed was absolutely the hardest thing I […] think I've ever slept on. The stone floor may have been softer. The worst part however, was that the promised WiFi didn't work and according to some of the condo residents on the property, has never worked (even though it's advertised) -- this was a huge problem for us as WiFi was the only way we could keep in touch with those watching our pets at home. Read moreGenuine Hotels.com guest review
"Just OK--not worth the price"
The restaurant was overpriced and the staff was over-attentive and over-focused on tips. The hotel and grounds were pretty, but the hot tub was cold and there was no hot water in our room. The restaurant and bar were completely empty. No one was there, and the staff members seemed bored and were standing around socializing.Genuine Expedia guest review
We stayed for one night and the staff is very friendly and overall satisfied with the room. Rooms are modern but quality is a little cheap. Facilities are nice but felt it was a little overpriced.Genuine Hotels.com guest review
Rebecca at the front desk welcomed us like we were coming home. She was wonderful. Beautiful property and great free breakfast.Genuine Expedia guest review
Rebecca at the front desk welcomed us like we were coming home. She was wonderful. Beautiful property and great free breakfast.Genuine Expedia guest review
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I stayed here with my girlfriend Cindy. We had an amazing time. The hotel is beautiful. The rooms are wonderful with comfy beds and luxurious showers. The hotel staff were super nice too. Beca went out of her way to take care of us and make sure all of our needs were met. One really awesome perk is being able to walk to a beach in about 10 minutes. […] Amazing. I can't wait to come back. Read moreGenuine Expedia guest review
"Friendly, Fun and Clean"
Great hotel with a great staff.........close to everythingGenuine Expedia guest review
"Close to Manuel Antonio National Park"
Very Clean and safe hotel and Service is very good. Staff is very helpful and friendly.Genuine Hotels.com guest review
"Beautiful hotel that needs to improve service"
This hotel is gorgeous, with spectacular views of the rain forest and the sea. Our room was very spacious, clean, and beautiful. The closest beach was a short walk away. Although the staff were very friendly, they took their sweet time to bring our food, especially during the first day. I would still recommend this place in spite of this drawback.Genuine Hotels.com guest review
Great place - good job !Genuine Hotels.com guest review
My sister an I stayed at the Shana for 2 nights. They were very friendly and helpful which was nice. Not a lot of other people staying there, which was nice and relaxing. There was a beach close by that was breathtaking but we didn't go swimming because people kept coming out of the water it itching themselves and red marks. Someone sai jelly fish, […] but you couldn't see them, so we didn't swim there. The beach inside the park on the northwest side is probably the best beach we went too and we went to all 4. Anyway the hotel was great for getting away from the city area and we then moved to a beach closer to quepos for a couple nights for the "on the beach feel". I would recommend the shana. It was a good find. Read moreGenuine Hotels.com guest review
"I now want to live there..."
Less than ten minutes from Manual Antionio park. Hotel staff met us outside the office upon arrival with freshly squeezed watermelon juice and hot towels. Room was clean, all white, refrig in room, spacious closet, great balcony. Bathroom was out of a catalog--amazing. View is from mountain looking out at Pacific. Pool area beautiful. Several security […] officers on premise (though seemed like overkill). Parking covered. Restaurant staff friendly. All spoke English. Literally a perfect place. Read moreGenuine Expedia guest review
"Great Hotel for people who looks for boutique"
I think this is the best hotel in town, simply amazing.Genuine Expedia guest review
"Service was FIRST CLASS!"
May must be a down month because only a few rooms in the Shana Hotel were occupied. However, you could not tell by the service provided by the Shana staff. The front desk ladies and the bartender stood out for exemplary service, friendliness and advice on local places to visit and eat. The hotel pool and hot tub was very nice. the monkeys would wake […] you up in the morning as a rooster would. A local beach was a brief five minute walk away. On a future visit, I would stay at the Shana Hotel again. Rick Read moreGenuine Hotels.com guest review
"It should be called The Shana "terrific" Hotel"
fabulous experience!! The Hotel was beautiful. The rooms were extremely clean. The staff was very friendly and helpful. A " must stay there again" property!! I would highly recommend!!Genuine Expedia guest review
This is a failed condo project turned in to a hotel. The staff was very friendly and very helpful. The service level was more what you would expect at a condo. In other words a very limited staff. Very modern decor, but not particularly comfortable. The safe did not work and the shower had only cold water.We also had problems with the door key. In short, […] this is a place without the services of a hotel and without the ameneties of a condo.. Read moreGenuine Hotels.com guest review
We have never had such courteous, attentive, helpful treatment by a staff at any hotel we have stayed in. We ate breakfast and dinner in the hotel dining room every day and the food and service couldn't have been better. Our entire experience was as close to perfect as you can get. We miss the lovely location and friendly staff and hope to return s […] oon. Read moreGenuine Expedia guest review
Employees waiting to serve and offer assistance when needed. They also recommended different excursions for us with different organizations which were friendly and safe for my wife and I. Cannot say enough about Javier and Paula which were ready to serve at a drop of a hat. Thank you againGenuine Hotels.com guest review
"Pacific Souss soso"
The hotel was brand new and that was obvious. The staff was fine, the restaurant was okay, but nothing really stood out as amazing. For the money we spent, I would have liked a better view, nicer room, more amenities, etc.Genuine Expedia guest review
"Great hotel for a honeymoon."
Great location near beach access. Great design theme. Great pool. Cool animals.Genuine Expedia guest review
"not enough amenities for the price"
it is a good hotel, but for the price it is just average. i would expect a lot more for the price.Genuine Expedia guest review
"Great People. Nice Hotel That Could Improve a Bit"
The best part of the hotel were the people who worked there. They were all very nice and very helpful. Though the hotel is fairly new the pool area is showing a bit of wear. The day beds around the pool were rotting/falling apart. The day beds/pillows were stained and the pool towels were also dirty. The pool was also very warm (not great as it is humid […] as hell down there). The room itself was nice. The bathrooms were very nice though you had to hold the flusher for the toilet for several seconds to get it to flush. The boxes for the bathroom toiletries looks a bit beat up as if they were reused/old. To me the worst part was the mattress and pillows. The bed was very hard and my back was killing me every night leading to a bad sleep. My girlfriend didn't mind it but I guess it depends if you like a hard or soft mattress. The pillows were pretty firm too (not down). The location is nice as it is close to Manuel Antonio and just a short walk to a semi-private beach. Good views of the ocean/jungle from each room too. The breakfast (included) was decent but not much variety. Read moreGenuine Expedia guest review
"A hidden gem"
We were in the hotel almost by ourselves. They have two main buildings. One was completely empty. I am guessing four to five rooms were occupied in the other building. We usually had breakfast by ourselves, which was excellent (and included) by the way. It is apparent the hotel was built right at the end of the financial crisis and they are watching […] their money as some things just aren't quite finished. But, the pool area is great and the staff is very helpful. It is close to many restaurants and the area is beautiful. Lots of monkeys and iguanas all around the property. It is about a one block walk down a winding, jungle trail to get to their secluded cove/beach. If you are looking for a new, peaceful hotel then this is for you. The architecture is Greece meets the W Hotel. Read moreGenuine Expedia guest review
"Nice hotel compared with others in manuel Antonio"
Nice views, great pool. Not so easy to get to without a car. Very friendly check in staff. The bed was hard though.. I was shocked it was not more comfortable. They should invest in better mattress and fluffier and firmer pillows. Spacious modern bathroomGenuine Hotels.com guest review
On arrival we were shown to a junior suite as booked with a double bed and sofa bed. However, it was a ground level room with no view and the room was dirty and the sofa bed cover was ripped into shreds. We were moved after we complained. The second room was better but the bed not of a high quality and not comfortable. Otherwise ok and Rebecca on reception […] was very helpful. Read moreGenuine Hotels.com guest review
the waiter and waitresses were absolute worse service i had anywhere down there really. it took almost hr to get fruit and toast as i watched everyone around me that shown up after me get theres. then i was asked 4 times by 3 different workers how i wanted my eggs. 1hr and 25 min to get breakfast in meGenuine Expedia guest review
"Familie mit Tochter"
Preis Leistung stimmt nicht, Hotelanlage ohne Auto nicht zu empfehlen.Genuine Hotels.com guest review
Excelente servicio desde el check in, la comida deliciosa, preciosa habitacion, recomendacion: mojitosGenuine Hotels.com guest review
Mycket trevligt hotell med vacker havsutsikt och djungel där apor och vackra fåglar kunde skådas på nära håll. En vacker strand kunde nås inom några hundra meter, via en stig nedanför hotellet. Frukosten var mycket undermålig och gjorde oss besvikna tyvärr. I övrigt var vistelsen mycket trevlig och vi rekommenderar hotellet i stort.Genuine Hotels.com guest review
"Elendig frokost, men fint hotell"
Nydelig beliggenhet, men det lønner seg å ha egen bil da det ligger litt avsidesGenuine Hotels.com guest review
El hotel se encuentra cerca de la playa. La calidad del servicio es buena. Hay happy hour entre 4y 6pm.Genuine Hotels.com guest review
Horrible no me pude quedarGenuine Hotels.com guest review
"Erinomainen ja avulias henkilökunta"
Shana Hotelli oli hieno ja miellyttävä kokemus kaikin puolin. Henkilökunta oli todella avuliasta ja ystävällistä.Genuine Hotels.com guest review
"Hotel for "redneck".. Hotel de beaufs in french"
Totally overpriced. Hotel is "has been" and pretentious. No taste, white economic lights in the room, plastic imported materials, the lobby is totally "has-been lounge style", no charm, nothing real, authentic. Just a trap for "redneck" tourists that will probably find it super fashion.. Ridiculous. Breakfast is a joke. One good thing?: massage was […] ok, and the hotel is clean. Don't go there if you have a minimum of taste. Read moreGenuine Hotels.com guest review
"El hotel es precioso y está muy bien ubicado."
Nos ha gustado casi todo pero hemos echado de menos tener un restaurante agradable donde poder quedarte a cenar si no quieres coger el coche y salir. La carta es muy limitada y muy cara para lo que ofrece. Los desayunos son muy limitados y no están a la altura del resto de los servicios del hotel. El personal ha sido encantador en general y además nos […] hicieron un upgrade de habitación para dos noches sin haber pagado por ello y "con mucho gusto" por su parte. Lo agradecemos. Read moreGenuine Expedia guest review
"Excelente lugar! Sólo una falla grave: el wifi!!"
Muy buena la atención y el hotel. Lamentablemente fallas en el wifi que no pudieron solucionar en las 48 hs que estuve! El desayuno muy bien presentado pero un tanto frugal.Genuine Hotels.com guest review
"Very pleasant at a reasonable price"
Estancia muy agradable y buena relación calidad - precio. Hotel de diseño moderno y funcional, habitaciones amplias y cómodas, buenas vistas, hermosa piscinaGenuine Hotels.com guest review
"Sehr schönes Hotel in toller Lage"
Sehr schönes Hotel in ruhiger Lage. Wir hatten eine Junior Suite die fantastisch ist, riesig gross mit toller Terrasse und tollem Bad. In nur 5 min zu Fuss ist man am tollen kleinen Sandtrand Play Bisanz. Ganzes Hotel in Weiss gehalten mit sehr schöner Terrasse wo man beim Frühstück einen fantastischen Blick auf den umliegenden tropischen Wald hat. […] Wir haben abedns nur 1 x im Hotel gegessen da die Auswahl nicht so gross ist. Das einzige was uns störte, war ein Geruch nach Abwasser der von draussen kam. Als wir nachfragten teilte man uns mit dass dies vom benachbarten, oberhalb liegenden Hotel käme dem während der Regenzeit die Tanks überlaufen....Würden aber trotzden wiederkommen. Read moreGenuine Hotels.com guest review
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