All hotels in Manuel Antonio, Costa Rica
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Road to Punta Quepos, Manuel Antonio, Puntarenas, Costa Rica, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 77 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.1
  • Neighborhood
    4.3
  • < Previous
  • Page 1 of 2
  • Next >
5.0 / 5Outstanding
"Great hotel for the price"
Nice hotel at a decent price. Great shower and bathroom.
Genuine Hotels.com guest review
1 night family trip Jan 20, 2016
Charles
US
3.0 / 5Good
"A bit disappointed. Not a 4 star hotel"
This is not a 4 star hotel. You can see that they try but attention to detail is definitely not there. An open front desk killing both the arriving guest and their staff with the heat and making them wear long sleeves and tie and they look like they are about to pass out. No elevators working (not that you need them so much, just one floor), bad paint jobs all over, average breakfast. The hotel is ok, there was nothing bad but it was disappointing with my expectations of a 4 star hotel. The pool has almost no ocean view, it's an infinity pool that heads toward a forest :-/ The staff was very helpful. I paid for a Junior Suite which was supposed to have a small living room but instead there was an extra bed. No fan on the balcony makes it impossible to stay outside and only garden view. Disappointed for the price, just wouldn't recommend the room upgrade (50% more than standard rooms). If you go to the master suite you''all also be disappointed with the "private" pool.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Adrian
US
4.0 / 5Excellent
"Great area"
Good location and great pool area. The rooms were disappointing. Not very comfortable or clean. Photos look better than the rooms actually were.
Genuine Hotels.com guest review
2 night family trip Sep 18, 2015
Mark
US
3.0 / 5Good
"Spacious rooms, good location"
Pros: Huge rooms, full kitchens 1-2 mile from manuel Antonio Close to restaurants Has nice small beach just a short walk/hike down a hill. Decent complimentary breakfast Cons: wifi very spotty - might as well not have it, unless in the restaurant Air conditioning had some trouble keeping up with heat No phone in rooms Pool closes early... 7
Genuine Expedia guest review
Response by Shana Hotel and Residence
Dear guess. Thank for sharing your experience. We thank you also for staying at Shana Hotel. We are working hard to improve the service. The new wi fi devices has been installed and we are contracting Amercan Data to have an stronger and more stable internet; Free for our customers.
Other trip Jun 16, 2015
Family of 5
US
1.0 / 5Poor
"Terrible experience."
The hotel looks great, but it has some serious flaws regarding experience. GOOD: - Nice looking hotel, and the rooms are great, clean and comfortable. BAD: - The A/C wasn't working, I tried to get it resolved, which didn't work. 2 nights with a faulty air conditioner. - The restaurant has a lacky service, when I asked for room service, they told me they were too busy. - The pool is public, so sometimes it gets a little too crowded, specially because there are some public parties, which may be uncomfortable if you are looking for relaxation.
Genuine Expedia guest review
Other trip May 4, 2015
Fabrizio
US
5.0 / 5Outstanding
"Excellent Luxury hotel #1 in Manuel Antonio."
Excellent and efficient hotel, everything is new,Very specious ,new,clean rooms with state of the art showers,large balcony facing the Jungle with partial view of the Ocean on the higher floors.the location of this hotel whats makes it number one hotel in Manuel Antonio the hotel is in the middle of the jungle a 15 min walking through the jungle to a secluded beach the trail is very safe and you will see a lot of animals mostly Capuchin monkey [go to the beach in low tide].important to note that this is my second time in this Hotel I come again for the location and I was utterly surprised to see the improvement done to the hotel I found out there were changing in the management.I highly recommend for travelers seeking beauty and tranquility.All in all this was a perfect trip and we are eager to visit again!
Genuine Hotels.com guest review
Response by Shana Hotel and Residence
Dear guess. Thank you for your great comments. We are doing a lot of changes to give a better service to your all our clients. We are renovating the rooms, the gardens, our restaurants and training daily our staff to give the service you deserve!
1 night romance trip Apr 25, 2015
A Traveler
US
3.0 / 5Good
"Disappointing"
Unfortunately the Shana Hotel was very disappointing. It looks lovely on the outside and has a great view from the pool but the rooms were dark, dirty, and uncomfortable. The service was also disappointing and they really didn't seem to care how disappointed we were. The only saving grace was the free 15-minute massage - that was incredible and much appreciated upon arrival. One beach was walkable but make sure you get back to the hotel before dark b/c it's a scary walk through the jungle. Also, don't bother contacting the concierge - there isn't one. Better luck with other hotels in Manuel Antonio- we still loved the area!
Genuine Hotels.com guest review
Response by Shana Hotel and Residence
Dear Guess. Thank you for you comments, good and bad they help us to offer a better service. We are a bit confused. We have a frontdesk available from 06 am till 10 pm every day, resident mananger as well and security 24/7; we can assure somebody will be willing to help at all times. As for the rooms, We are changing all light s for more warm and bright let lights. A complete renovation is going on right now. new curtains, a/c, gardens etc. We always listening to our guess.
2 night trip with friends Feb 18, 2015
Jennifer
US
3.0 / 5Good
The hotel is between Quepos and Manuel Antonio National Park, but too far to walk to either. It is perched on top of a ridge with a view to the north. There is no view of the sunset to the west. It has a nice pool but to get to the beach you have to go down a steep, rocky hill. Although I was given a ticket to get a towel there, no one from the hotel was at the beach. The room was clean but the chairs on the balcony and in the room were quite uncomfortable. There was a louvered door on the bathroom that made privacy non-existent. The restaurant food was so-so.
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Shana"
Fantastic hotel near the Manuel Antonio Nature Preserve. Large, clean, well-appointed rooms with free wi-fi and fabulous complimentary breakfast await you.
Genuine Hotels.com guest review
9 night romance trip Dec 8, 2014
A Traveler
US
4.0 / 5Excellent
"White, trying to be something, but ..."
Hotel is white, I mean white. It is also on a steep hill, so not recommended for anyone that has any issues making a steep hike. We arrived with one extra person and they were almost rude about it despite the room supposedly having a hide-a-bed. We were asked to pay additionally for the other person and that would be expected. It was just the approach. They put us in the furthest downhill room which made breakfast a hike. We were occassionally offered rides back to our room, but we really needed it going up, not down. Breakfast was fine. Other than our initial experience, the staff was friendly. The pool closed at 7pm which was not acceptable and despite the hotel signs indicating that it was open until 9pm. So, we didn't use the pool like we expected. The bed was too firm, would it be so much to consider some memory foam on the beds. The shower head was poorly designed/executed. It is a fancy device, but didn't work as expected and when set on certain settings had the potential to do physical damage to certain private parts.
Genuine Hotels.com guest review
2 night family trip Dec 16, 2014
Steven
US
3.0 / 5Good
"Beautiful facade, just not worth the price."
I stayed one night at this hotel to experience Quepos - it was my most expensive hotel out of my trip. The hotel facade is beautiful. However, there many small things that turned me off about this place. The room was not the cleanest - my bed sheets had a stain on them (yuck), the picture frame had some kind of spray stains on it. The floors were not the cleanest - if you're going to have an all-white room, you'd better be ready to bleach the cr*p out of everything daily. The shower was AWFUL - I didn't even get hot water. Not only that but the body sprays had clogs and didn't spray through all the holes. (Did I mention no conditioner?) The shower cap looked like it was being reused like it was shoved back in. In the evening (6-7 PM) after a long day, I wanted to get into the jacuzzi but they don't even keep it on.
Genuine Hotels.com guest review
1 night trip Dec 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Best in Quepos"
Very nice hotel with exc people and the best serivice ever.
Genuine Expedia guest review
Other trip Nov 24, 2014
elena
US
5.0 / 5Outstanding
"Great hotel amazing staff!!!"
Beautiful hotel, clean and comfortable rooms, nice view. Amazing staff!!
Genuine Expedia guest review
Other trip Nov 20, 2014
Jay
US
5.0 / 5Outstanding
"Very nice hotel in a great environment"
two nigths in this fabulous hotel . All is very clean and plaisant . Swimming pool , restaurant, rooms, View sight to the jungle with the sea in rear ... Very nice
Genuine Expedia guest review
Other trip Oct 6, 2014
Benoit
US
3.0 / 5Good
Friendly staff, nice facilities. Trying a little hard to be swanky.. For example, they don't offer tap water or inexpensive bottled so be prepared to spend $10 on a bottle of voss.
Genuine Expedia guest review
Other trip Aug 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Surprising hotel"
I was not sure about booking this hotel because it did not belong to any chain but it was amazing. 100% recommended
Genuine Expedia guest review
Other trip Jun 24, 2014
luis gomez
US
4.0 / 5Excellent
I would characterize the staff as being appropriately attentive but lacking friendliness and/or warmth. There was a lack of interest in going above and beyond to assist us with questions.
Genuine Expedia guest review
Other trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent service"
Very clean, excellent service and the staff was always very helpful
Genuine Expedia guest review
Other trip May 20, 2014
A Traveler
US
1.0 / 5Poor
"A overpriced, dirty, one of the worst hotels."
Your sight stated that this was a 4.5 star hotel when in fact it was a 1.5 star hotel. It was dirty, plain with one low hard bed and a table. Bathroom dirty and gook ten min. to get hot water. Staff was not helpful. Ad said there was HiFi in room when in fact there was not and had to go to a open bar to use computer. I do not blame them as much as expedia as I relie on you to get the best hotel and deal. You said there was no other hotels in this area and when I got there the one i wanted to stay at had several rooms.This was not the only bad experience on the trip using you. My plan on next trip in not to use you. Thanks and hope you read this and my email sent in ten days ago. John n
Genuine Expedia guest review
Other trip May 9, 2014
A Traveler
US
3.0 / 5Good
After some of the other places we stayed in Costa Rica, we were pretty unhappy with this place. The staff was SUPER awesome, very friendly and helpful but the hotel is old and showing sings of extreme wear. We had a suite with a leather couch that was torn and shredded, the bed linens had stains on them and the bed was absolutely the hardest thing I think I've ever slept on. The stone floor may have been softer. The worst part however, was that the promised WiFi didn't work and according to some of the condo residents on the property, has never worked (even though it's advertised) -- this was a huge problem for us as WiFi was the only way we could keep in touch with those watching our pets at home.
Genuine Hotels.com guest review
3 night family trip Apr 26, 2014
A Traveler
US
3.0 / 5Good
"Just OK--not worth the price"
The restaurant was overpriced and the staff was over-attentive and over-focused on tips. The hotel and grounds were pretty, but the hot tub was cold and there was no hot water in our room. The restaurant and bar were completely empty. No one was there, and the staff members seemed bored and were standing around socializing.
Genuine Expedia guest review
Other trip Apr 30, 2014
Paul
US
4.0 / 5Excellent
"Nice Hotel"
We stayed for one night and the staff is very friendly and overall satisfied with the room. Rooms are modern but quality is a little cheap. Facilities are nice but felt it was a little overpriced.
Genuine Hotels.com guest review
1 night romance trip Apr 19, 2014
A Traveler
US
4.0 / 5Excellent
"Great choice"
Rebecca at the front desk welcomed us like we were coming home. She was wonderful. Beautiful property and great free breakfast.
Genuine Expedia guest review
Other trip Apr 7, 2014
Katy P.
US
4.0 / 5Excellent
"Great choice"
Rebecca at the front desk welcomed us like we were coming home. She was wonderful. Beautiful property and great free breakfast.
Genuine Expedia guest review
Other trip Apr 7, 2014
Katy P.
US
4.0 / 5Excellent
"Nice hotel"
---------------------------------------------------
Genuine Expedia guest review
Other trip Mar 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel"
I stayed here with my girlfriend Cindy. We had an amazing time. The hotel is beautiful. The rooms are wonderful with comfy beds and luxurious showers. The hotel staff were super nice too. Beca went out of her way to take care of us and make sure all of our needs were met. One really awesome perk is being able to walk to a beach in about 10 minutes. Amazing. I can't wait to come back.
Genuine Expedia guest review
Other trip Feb 16, 2014
Aaron
US
5.0 / 5Outstanding
"Friendly, Fun and Clean"
Great hotel with a great staff.........close to everything
Genuine Expedia guest review
Other trip Feb 8, 2014
TKB795
US
5.0 / 5Outstanding
"Close to Manuel Antonio National Park"
Very Clean and safe hotel and Service is very good. Staff is very helpful and friendly.
Genuine Hotels.com guest review
1 night trip Jan 20, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful hotel that needs to improve service"
This hotel is gorgeous, with spectacular views of the rain forest and the sea. Our room was very spacious, clean, and beautiful. The closest beach was a short walk away. Although the staff were very friendly, they took their sweet time to bring our food, especially during the first day. I would still recommend this place in spite of this drawback.
Genuine Hotels.com guest review
2 night family trip Jan 18, 2014
Andres
US
5.0 / 5Outstanding
"Excellent hotel"
Great place - good job !
Genuine Hotels.com guest review
1 night family trip Jan 7, 2014
Vasco
US
4.0 / 5Excellent
"Lovely staff"
My sister an I stayed at the Shana for 2 nights. They were very friendly and helpful which was nice. Not a lot of other people staying there, which was nice and relaxing. There was a beach close by that was breathtaking but we didn't go swimming because people kept coming out of the water it itching themselves and red marks. Someone sai jelly fish, but you couldn't see them, so we didn't swim there. The beach inside the park on the northwest side is probably the best beach we went too and we went to all 4. Anyway the hotel was great for getting away from the city area and we then moved to a beach closer to quepos for a couple nights for the "on the beach feel". I would recommend the shana. It was a good find.
Genuine Hotels.com guest review
2 night family trip Nov 24, 2013
Julie
US
5.0 / 5Outstanding
"I now want to live there..."
Less than ten minutes from Manual Antionio park. Hotel staff met us outside the office upon arrival with freshly squeezed watermelon juice and hot towels. Room was clean, all white, refrig in room, spacious closet, great balcony. Bathroom was out of a catalog--amazing. View is from mountain looking out at Pacific. Pool area beautiful. Several security officers on premise (though seemed like overkill). Parking covered. Restaurant staff friendly. All spoke English. Literally a perfect place.
Genuine Expedia guest review
Other trip Jul 14, 2013
jen
US
5.0 / 5Outstanding
"Great Hotel for people who looks for boutique"
I think this is the best hotel in town, simply amazing.
Genuine Expedia guest review
Other trip Jun 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Service was FIRST CLASS!"
May must be a down month because only a few rooms in the Shana Hotel were occupied. However, you could not tell by the service provided by the Shana staff. The front desk ladies and the bartender stood out for exemplary service, friendliness and advice on local places to visit and eat. The hotel pool and hot tub was very nice. the monkeys would wake you up in the morning as a rooster would. A local beach was a brief five minute walk away. On a future visit, I would stay at the Shana Hotel again. Rick
Genuine Hotels.com guest review
1 night family trip May 15, 2013
Rick
US
5.0 / 5Outstanding
"It should be called The Shana "terrific" Hotel"
fabulous experience!! The Hotel was beautiful. The rooms were extremely clean. The staff was very friendly and helpful. A " must stay there again" property!! I would highly recommend!!
Genuine Expedia guest review
Other trip May 28, 2013
A Traveler
US
2.0 / 5Fair
"Great Locaton"
This is a failed condo project turned in to a hotel. The staff was very friendly and very helpful. The service level was more what you would expect at a condo. In other words a very limited staff. Very modern decor, but not particularly comfortable. The safe did not work and the shower had only cold water.We also had problems with the door key. In short, this is a place without the services of a hotel and without the ameneties of a condo..
Genuine Hotels.com guest review
4 night romance trip Mar 10, 2013
Ole
US
5.0 / 5Outstanding
"Top notch."
We have never had such courteous, attentive, helpful treatment by a staff at any hotel we have stayed in. We ate breakfast and dinner in the hotel dining room every day and the food and service couldn't have been better. Our entire experience was as close to perfect as you can get. We miss the lovely location and friendly staff and hope to return soon.
Genuine Expedia guest review
Other trip Mar 3, 2013
Kathy
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good hotel and very chilled"
Good hotel but the staff need to step up the service and give better service
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2016
Derek
GB
4.0 / 5Excellent
"Low value for money"
Way too expensive for value Bed was not so comfortable (room 137) Wifi/Internet was a problem; wifi range and internet slow and/or on or out You need a car to go there and move around Breakfast was correct/good especially with the omelets Nice setup but away from action
Genuine Hotels.com guest review
4 night trip Jan 4, 2016
Marc
CA
5.0 / 5Outstanding
"You can't go wrong"
Great hotel, helpful, flexible and kind staff. We really enjoyed our stay
Genuine Hotels.com guest review
2 night trip with friends Oct 3, 2015
Ahmed
CA
5.0 / 5Outstanding
"A great hotel in a great area of Costa Rica!"
It was very nice we enjoyed our stay.
Genuine Hotels.com guest review
Response by Shana Hotel and Residence
Thank you william. Great to have you at Shana. new upgrades going on to offer a better experience. New and better wi fi, faster connection. new a/c units, more moder, silence and cool faster...
1 night family trip Jun 9, 2015
William
MX
5.0 / 5Outstanding
"Nice hotel with good views"
Had a great stay at the Shana. Good hotel, good pool, friendly service, looking out over the jungle to the sea. Only a 15 minute walk to the beach (it can be steep so only if you're up for walking). And great pizzas at the restaurant (if a bit pricey).
Genuine Expedia guest review
Other trip Apr 30, 2015
Chris
GB
2.0 / 5Fair
"Poorly managed, does not live up to 4 or 5 stars"
Stunning location, but does not live up to its potential or price. Seems poorly managed. It feels like the staff have never worked in a hotel before. Rooms were not clean and missing basic items. Room service came without napkins - twice - at the restaurant too. The decor was lovely minimalist - but too minimalist....as though they ran out of money to furnish properly. Elevator was broken. The beds were so hard I woke up with my arm asleep every morning. Wifi was down all the time. The restaurant had great pizza, but the rest of the food was horrible. Don't be fooled by the 'our chef is Italian'.....pasta so overcooked it fell apart in your fork. Other meals unidentifiable. Over an hour to get the bill after asking 4 times...finally stormed up to the bar to get it, and I still had to wait 20 more minutes. Such a shame. The building and pools are beautiful....so much potential.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel compared with others in manuel Antonio"
Nice views, great pool. Not so easy to get to without a car. Very friendly check in staff. The bed was hard though.. I was shocked it was not more comfortable. They should invest in better mattress and fluffier and firmer pillows. Spacious modern bathroom
Genuine Hotels.com guest review
2 night trip Feb 9, 2015
Melanie
SG
2.0 / 5Fair
On arrival we were shown to a junior suite as booked with a double bed and sofa bed. However, it was a ground level room with no view and the room was dirty and the sofa bed cover was ripped into shreds. We were moved after we complained. The second room was better but the bed not of a high quality and not comfortable. Otherwise ok and Rebecca on reception was very helpful.
Genuine Hotels.com guest review
2 night trip Apr 19, 2014
A Traveler
GB
4.0 / 5Excellent
"hungry"
the waiter and waitresses were absolute worse service i had anywhere down there really. it took almost hr to get fruit and toast as i watched everyone around me that shown up after me get theres. then i was asked 4 times by 3 different workers how i wanted my eggs. 1hr and 25 min to get breakfast in me
Genuine Expedia guest review
Other trip Apr 6, 2013
A Traveler
CA

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
El hotel es hermoso y el servicio es excelente. Lo único es que el desayuno es un poco escueto.
Genuine Hotels.com guest review
2 night romance trip Jan 23, 2016
Sofía
MX
5.0 / 5Outstanding
"De lo mejor en estadía y atencion"
La verdad el hotel reunió las expectativas que pretedia en hospedaje, atención al huésped ( de primera) los saloneros con su hospitalidad y buen trato, la recepción fue muy amplia en darnos opciones para nuestro alojamiento .La alimentacion exquisita. Excelente...
Genuine Hotels.com guest review
1 night family trip Jan 22, 2016
Maria
CR
4.0 / 5Excellent
En general bien pero muy lento el ingreso.
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2015
Edith
CR
4.0 / 5Excellent
"Empfehlenswert"
Super schönes Hotel. Sehr zu empfehlen.
Genuine Hotels.com guest review
3 night romance trip Dec 10, 2015
A Traveler
CH
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 2
  • Next >