"Contemporary & Eclectic.."
Funky little place.. Comfortable bed, cool room lighting.. a short walk to the beach.. awesome Itallian resturaunt called Sylveno right across the street.. I loved the rooftop pool! They had a free happy hour between 6 & 7.. the only problem was getting a drink, as there was only one bartender and he seemed to focus only on one part of the bar. Vallet […] parking was a little pricey at $35.00.. The best rate was through Hotels.com as the walk up rate was about $120.00 higher. Overall a very nice place! Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there Braxton, There is nothing that we love to read more then wonderful 5 star feedback! Thank you for sharing yours with all of our future guests! We are content to know that you had a great time here at Riviera Suites. From the bed, to our location, the pool and everything else- it seems like you enjoyed what we have to offer. Please come back for another great time with us! We would love to have you!
Not again: will not recommend to any over 30 years old.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there Paul Devlin, Thank you for sharing your feedback with us and all of our future guests! We are extremely sorry that your time spent here at Riviera Suites was not a 5 star one! We have guests of all ages stay with us. From singles, to party goers, to business people and families. It just depends on what you are looking for.
A little expensive. But really comfortable. If it has free breakfast, it will be the best.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Good Afternoon, We value all of our guests feedback and would like to thank you for your wonderful 5 STAR review!!!!!! We are delighted to read that your stay with us was a great one! We hope that you would come and stay with us again when visiting Miami!!
"Reasonable rate and nice hotel"
I thought it was nice. I was upgraded to a suite free of any additional charges, because no rooms were available for the price I purchased. The bedroom is dark because no windows and overhead light but ideal for sleeping. The air vent is loud and you can also hear the water running after the air cuts off which is loud so don't get room 101 in the hotel […] across the street which is apart of them. Lastly, don't be in a rush cause they only have two people working the front desk and although they have several parking attendants it was 30 minutes to get my car in the parking deck across the street. Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Good Day, We value all of our guests feedback and would like to thank you for sharing yours with us! We are always willing to upgrade our guests if we have clean and ready rooms available. We like keeping the rooms dark and relaxed. We offer extra lamps for those guests who want more lighting in their rooms. We advise all of our guests that they should call for their cars 30-45 minutes prior to them needing their cars. When there is a high demand for cars it can take longer for our parking attendants to get the cars.
"nice room. too expensive"
I stayed at this hotel for one night since i was on transit to south america, when we got to the hotel it was raining and we went to the wrong building (they have 3). no one came to us to ask if we would like an umbrela and it was another client that told us that reception is across the Street. when we got to the room we didn't really unpack since i […] was leaving the next day. we check ou and left the next day. when i got to where i was going and unpacked i realized i was missing a Brand new perfum that i had just gotten at the duty free before traveling. went back to the hotel after my trip and all they could tell me is that they have not seen it. i was sure it was there and left it on top of the sink where they have a glass shelf same color as the bottle of perfum. first time i stay at a hotel for something like this to happen. KEEP YOUR THINGS LOCKED AND AT CHECKOUT THEY DID NOT EVEN SEND HOUSEKEEPING IN THE ROOM WHILE THE PERSON CHECKING OUT NEXT TO ME I REMEBER THEY CALLED.......WHEN YOU ARE CHECKING OUT MAKE SURE YOU PUT THE ROOM UP SIDE DOWN.....I GOT ROBBED Read moreGenuine Expedia guest review
Response by Riviera Suites South Beach Hello there PWF, We value all of our guests feedback and would like to thank you for the time you took to share yours with us! Our staff would never attempt to take anything from our guests! Perhaps the bottle of perfume was misplaced and left somewhere else. We have had the same staff working for us for many many years. They turn in jewelry, money, electronics and all personal belongings that guests have left behind. We apologize that you could not find your perfume.
"Clean, comfortable and convenient"
I stayed at the Riviera South Beach March 8-12, after getting double booked at a much less expensive hotel. Expedia had to upgrade us last minute and we could not be more happy about the way things turned out. The Riviera South Beach is a clean hotel, 2 short blocks from the water (5 minutes). The hotel has three separate facilities with two pools, […] one roof top. The hotel also is connected to a tasty cuban restaurant, Moreno's. From 7-8pm hotel guests drink for free at the bar. The rooms are clean and the beds are large and comfortable. The room comes with a mini fridge with over-priced beverages, snacks and alcohol but there is a deli conveniently located right next door with delicious cold cuts and cuban food. They also have alcohol and a market section with household items. This was our go-to spot. I definitely recommend this hotel. We didn't have any problems and the staff was extremely professional. Read moreGenuine Expedia guest review
Response by Riviera Suites South Beach Hello there Caitlin, There is nothing that we love to read more then wonderful 5 STAR FEEDBACK!!!!!!! We are extremely glad that you were upgrade to our property! Our staff is always hard at work to make sure that everything is clean and the grounds well maintained. We are tucked away in a quiet residential neighborhood just blocks away from all the action. We offer unbeatable amenities when you chose to stay with us. We would love to have you stay with us again when visiting South Beach!
"A not so excellent place to stay"
I booked this hotel after a bit of research and i was excited to stay in a smaller property with a great location. I am not a fan of a 3 PM check in time and in order to avoid the check in at that time when i had an 9 am arrival i booked an additional day. The room booked was a suite with 690 sq feet not a regular room. When we arrived the front desk […] person told us that the system is down and we have to wait till 3 pm to get us in a room. She confirmed the that they have clean room available but not able to do a paper check in as they are 100% dependent on the computer system. ( really?) When i explained her that we actually reserved a day earlier in order to avoid sitting around in a lobby for hours all i got was attitude and a firm NO . Normally i asked to talk with a manager . She eventually arrived 30 min later and somehow agreed to check us in a room that she claimed that was an upgrade . What we got was a simple room not a suite, that was actually for a person with disabilities definitely less than what we have paid for . I didn't accept that naturally and finally got the room that we booked. The team needs some serious training , especially the " managers" . The check out was another incredible experience. Somebody start banging on all the doors at 10 am one by one, creating a chaos and entering every room regardless of the answers inside. I ended up with the lady in the room that told me to leave. What a circus ... Read moreGenuine Expedia guest review
We weren't given the room we originally booked(with balcony) so we recv'd an "upgrade" to a suite which was huge. However the lighting was horrible which made getting dressed anytime other tha daylight EXTREMELY difficult. The air conditioner leaned our entire 4day stay, was never fixed and finally went out on our last night. Parking is practically […] valet only and even that was a hassle being there is no driveway so you're in the street for loading and unloading. Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there Kelly, Thank you so much for sharing your honest feedback with us, and all of our future guests! We apologize that you weren't given the room that you originally booked! We are content to know that we were able to provide you with a lovely upgrade! We like to keep the lighting dark and relaxed. We offer extra lamps to those guests who want more light in their rooms. We offer valet parking but there are other parking options around the hotel. There are garages, lots and municipal parking around.
My girlfriend and I werre hesitant about staying in South Beach but our experience at the Riviera clearly helped make this one of our best vacations ever. It started off with a telephone call to Carlos, a manager, who placed us in one of his Lux Suites with a bottle of champagne when we arrived. I told him I wanted to be impressed and boy was I. I have […] stayed at 5 star hotels and this was just as good as any of those. The staff such as Pedro continued to impress me with their customer service and knowledge. We enjoyed both pools, the wonderful food and drinks at Moreno's and the overall scenery of the hotel. Clearly the owners of this hotel have done a great job creating a wondeful experience. I have already recommended it to friends and will continue to do so! Read moreGenuine Expedia guest review
"Nice place to stay"
The hotel has a good location and is in the middle of everything. Rooms were comfortableGenuine Hotels.com guest review
Response by Riviera Suites South Beach Good Evening O'Reilly, Thank you for sharing your feedback with us and all of our future guests! We are glad to read that you had a great time here with us. We are tucked away in a quiet residential neighborhood, just blocks away from all the action. Please come back and stay with us again in the future!
"Close to Joe's Stone Crab restaurant."
Very satisfied; the room was clean, well equipped, and the staff attentive. There is very little alternative to the Valet Parking offered, which at $35 per night is excessive.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Good Day BRUCE G, There is nothing that we love to read more then wonderful 5 star feedback! We are delighted to read that you had a great time with us! There are other parking options around the hotel such as lot parking, garages and municipal parking. We hope to see you again soon!
This hotel could be much better. It started with organizing the Airport shuttle, that has the most bizarre pick up times, when it actually decided to show up. My girlfriend arrived at the airport the night before I did and showed up at the pickup point with time to spare, the shuttle never appeared. When calling the front desk 20 min after the proposed […] time, they told her that the shuttle had been there, and 'never saw her.' The reply was essentially 'too bad, so sad. you'll have to wait for the next shuttle' In 2 hours. The signage on the bus is pretty tiny, without asking you would never know what bus you are supposed to get. The exact same thing was also mentioned by other guests that we ran into over the course of the stay. It doesn't sound like it was a surprise to the staff. When I eventually showed up in a cab at 7 am , the following morning(shuttle doesn't start till 9), the front desk couldn't be bothered. When I asked to get a key to my room, I was told to 'wait a minute.' I was patient to start with, thinking that there must be something that just couldn't wait. It wasn't long before I realized the agent was writing a full on email, with me standing right in front of them. Easily irritated, and confused would properly describe the next 5 min of the front desk agent. The bill also got messed up, keep an eye out for hidden fee's. '$20 hotel fee/day' ??? Isn't that what I'm already paying you for? Read moreGenuine Expedia guest review
"5 star hotel with 2 star staff"
We waited over thirty minutes to check in and they have us the wrong room. They quickly fixed the problem. Valet parking takes forever. Aside from that, the Riviera is a beautiful and very comfortable hotel. I would definitely recommend it to a friend.Genuine Expedia guest review
Although I was there with my oldest son to see a Heats basketball game, and chose the hotel surely by chance. I will be back, what a gem of a place. My wife and I will be back for a romantic weekend. Loved the decor and cleanliness of the room and the over comfort and the convenience of being close to the beach, but not on it, shopping, restaurants. […] The valet parking was a bit expensive. Nevertheless, Loved the HOTEL!!! Read moreGenuine Hotels.com guest review
"Typical South Beach "boutique" hotel"
The suites are very spacious and prime location on South Beach. HOWEVER we did not recv the room we originally booked on line(with balcony). The room we recvd was very large(nice) BUT the lighting sucked which made getting dressed anytime other than daylight very difficult. The air conditioner leaked directly in front of the bathroom sink, it eventually […] went out on our last day and was NEVER repaired!! Valet is $35 daily and the only practical parking option(unless you drove around for a lucky space) which was very hectic and timely due to there not being a pull in or driveway for loading and unloading. Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Good Evening Lake, We value all of our guests feedback and would like to thank you for the time you took to share yours with us, and all of our future guests! Our suites are very spacious and provide everything you need for a great time! We are tucked away in a quiet residential neighborhood, just blocks away from all the hot spots. We like to keep our rooms dark and relaxed, but offer extra lamps for those guests who would like more light in their room. I will make sure to pass on your feedback to the rest of our team!
"The worst unpublished rate by Expedia"
Besides the unpublished rate they charge you resort fee. Also they charge you with vallet parking daily, which BTW they take at least 45 min to give you the car. They didnt clean the room even though I call them to do it! And the cherry on the pie is that in a double room it Doesnt exist a 2 bed option as in every other hotel I have been!!! I dont reccomend […] it!!! Read moreGenuine Expedia guest review
Overall okay hotel for a quick stay or if you don't plan on staying in the hotel. The room was a decent size, I had a king size bed, very comfortable. I didn't like that there wasn't a lot of light in the room, you had to open the curtains for more light. I was on the first floor and everyone could see everything. It was loud in the morning with construction […] going on across the street and workers talking loudly. It's two blocks from the beach which is great, the pools at the hotel are small and not great at all. They do have happy hour everyday from 7 to 8. And hotel staff was very friendly. Read moreGenuine Expedia guest review
Good parking was pretty much valet only, room was very small, and shower door missing. Hotel parking is terrible at this location.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Good Day DC-FL, We value all of our guests feedback and would like to thank you for the time you took to share yours! We apologize that you did not have a 5 star time at Riviera Suites. We are indeed a boutique hotel therefore our rooms are a bit smaller then your average hotel rooms. We offer valet parking here at the hotel. There are also other parking options around the hotel, as well as municipal parking.
"Nice place some flaws"
I love smaller hotels. This one is beautiful. The room is very comfortable and the staff try hard. The longer you stay though the shortcomings become obvious. It takes too long for your car to be retrieved - and parking is $35 per night. Breakfast is hood and the bar is nice - but you can't charge costs to your room. The walls are thin so noise travels. All […] that being said, the hotel had just recently opened and has great potential. Read moreGenuine Expedia guest review
A very nice facility within blocks of the beach. Live music in the courtyard almost each evening. The music stops around 11. The room had a private balcony that was very enjoyable for drinks in the evening.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there Jim M, We value your 5 STAR FEEDBACK!!!!!! Thank you for sharing it with us!!! We are tucked away in a quiet residential neighborhood just blocks away from all the action on South Beach. We are delighted to read that you had a great time here at Riviera Suites!!
"bad experience with their customer service"
I would not recommend, their customer service was extremely difficult to work with. I would not recommend.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there Max, Thank you for sharing your honest feedback with us, regarding your recent stay at Riviera Suites! We are terribly sorry to read that your stay was not a 5 star one! We strive on providing outstanding customer service, so it pains us to read that is not what you received! I will make sure to pass this information on to our staff!
"Boutique hotel a few blocks from South Beach"
Hotel is rated as 4 star and room prices are cheapest among 4 star hotels. On the other hand I believe this hotel should be rated as a 3 star hotel.Genuine Expedia guest review
When I arrived they gave me the key to a room that was already occupied. When I went back to get a new room key the new key didn't work and they didn't seem to mind. Fairly high level of disorganization and the food at the restaurant was sub par when compared to other hotel restaurants in the area.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Good Afternoon, We value all of our guests feedback and would like to thank you for sharing yours with us! We are terribly sorry for providing you with a room that was already occupied! We were experiencing some issues with our system. We advise guests not to put their room keys next to their phone. This is how the keys get deactivated. We apologize for the inconveniences that you experienced with us!
"Very nice and funky!"
Too short a stay but the room was great, fabulous situation and staff very helpful and friendly! We will be back!Genuine Expedia guest review
"Less than 10min walk to the beach"
The whole staff was super nice and accommodating to me and my boyfriend. Rented the king balcony room for 2 nights. Only downside is there was no fridge or microwave, slow to check in/out, mandatory valet that's 35/day and for some reason the shower water kept coming out super hot/cold. There was no such thing as lukewarm water in the shower for some […] reason. The plus side is they have complimentary happy hour at 7 and the bartender makes the drinks preety strong, close to the beach, middle of South beach, and comfy bed. It's expensive but you expect to pay an arm/leg if you want to stay in South beach. Read moreGenuine Expedia guest review
"Good thing comes in small package."
Hotel is small but very well kept and centrally located to everything. Staffs are very helpful. Rooms are little small but very clean and well maintain. I will stay again in future.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there R. Pardiwala, There is absolutely nothing that we love to read more then 5 star feedback! We are indeed a boutique hotel therefore our rooms are smaller then your average hotel room. We are centrally located, just blocks away from all the action that goes on here on South Beach. Our team is always hard at work to make sure that everyone is having a great time! Please come back again soon! We would love to have you!
"Riviera Suites is a short walk to the beach"
The location is great, 2 blocks from South Beach. Some of the front desk staff were very friendly but others were not helpful at all. When asked how to get towels & chairs for the beach (as advertised in the ad), they mumbled & waved their hand without giving sufficient info, so we needed to ask several people before finding what we needed. However, […] on our last day when we needed the shuttle back to the airport, David saved our day by helping with alternate transport when the shuttle didn't show up. He was great! Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Good Day Geri, We value all of our guests feedback and we are delighted to be able to have yours! We are indeed in a great location just blocks away from all the action that takes place on South Beach. We strive on providing excellent customer service, so it pains us to read that you did not receive that from all of our staff! I will make sure that the General Manager is aware of this, so that it doesn't happen again! David is absolutely great, and all of our guests say the same. I will make sure that he is aware of your kind praise! We hope to have you stay with us again soon!
"Great atmosphere and close to South Beach"
Very lively hotel, can be loud if you are early to bed, but quietens down enough to get a full nights sleep. Walking distance to all the attractions of South Beach, as well as access to supermarkets and quieter areas. Towards the end of the stay, the towels supplied became less, not sure if they had had trouble with theft in the past. An average of […] 10 - 15 minutes for the valet to bring the car and found out later that there is hourly parking nearby, that is free through the night, and only a short walk away. The convenience was appealing and you can call reception in advance to have the car waiting when you arrive at the lobby. Overall, a really nice hotel, great location and friendly staff. Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Good Afternoon Adam, We would like to thank you for the time you took to share your feedback with us, and all of our future guests! We apologize that the hotel was a bit loud while you were staying with us. I will make sure to inform the General Manager so that she is aware of this, so that it doesn't happen again! We are tucked away in a quiet residential neighborhood just blocks away from all the action. There are other parking options around the hotel, but not as safe nor convenient as valet.
This hotel is OK but not great. The room was fine though small. Most of the service we got was excellent including the front desk and the bartender, James. However, the restaurant service in the mornings was very slow. One morning they didn't have any bread! The food at Moreno's is good but over priced. The biggest complaint I have is the valet parking: […] $35 per day and it takes way too long to get your car. We probably won't go back. Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there Ron, Thank you for the time you took to share your feedback with us, and our future guests! We are indeed a boutique hotel therefore our rooms are smaller then your average hotel room. We are glad that you were given great service by our team. They are always hard at work to make sure that everyone is having a great time! James is great and all of our guests seem to think so as well. I will definitely make sure to inform him of your kind praise! We apologize that valet took longer then expected. We advise our guests to call for their car 30-45 minutes prior to them needing it. The valet company that we use parks the cars in a garage that is shared with cars from other hotels and restaurants. When there is a high demand for cars it can take longer for the cars to get to their owners. We apologize for any inconvenience this has caused you!
They need a parking area without 35 / night valet. It is ridiculous. I didnt stay the night it was to expensive to park.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there yasi, We would like to thank you for sharing your feedback with us! We do offer valet parking though it is not mandatory. There are other parking options around the hotel.
"Dark, dirty feeling"
Management team is nice but stuff not too attentive; slow in response. Stayed two nights, first night very noisy as they gave a suite above the air conditioner venting machines; second night management was nice and upgraded us to a penthouse unit but not sure if people stay there and feel dirty as well, especially the pull-out sofa bed, not sure if […] the mattress there is clean. Read moreGenuine Expedia guest review
"Walking distance to the Ocean."
Parking is not included & its very expensive.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Hello, Your feedback is greatly appreciated! Unfortunately parking is not included in your stay, but valet parking is $35 per night, with as many in's and out's as you'd like. There are also other parking options around the hotel such as garages, lot parking and municipal parking.
"Hotel on south beach"
Complimentary airport shuttle driver would not wait for us because it was 5 after 11pm. They knew we were there at 10:30. Had to get luggage. Had to get a $55 taxi to hotel. Told hotel clerk. Could care lessGenuine Expedia guest review
"Bad surprise in the arrive"
I proceeded a big research in the internet to find a good hotel in South Beach area. My biggest desire was a hotel that had suites with separate living room and bedroom, because I would travel with my husband and two kids. Riveira South Beach Hotel seemed to be a good option and we payed (with two months in advance) for two suites of this kind: one […] to my family of four and another to my parents in law. When we arrived at the hotel, they said that our rooms were not available, and tried to send us to another hotel of the same group. But the other hotel was not so close to Lincoln Rd, and we would need a car to go there. We didn't accept and then they offered a common room to my parents in law and the penthouse to us. Penthouse was a big room with a big varanda, but didn't worked well to our family of four: there were no closets, the smell of smoke was strong and the lightening was very weak. They probably rent the penthouse to parties and other events... Two days after, we had to move to another room that would be the ours since the first day. It was inconvenient, because I was very ill and we lost precious time packing and unpacking things. Alex (the night manager of Riveira) was very kind and tried to compensate us with some vouchers to breakfast and a nice birthday cake to me. But the experience at all in the hotel was not the one that we expected... Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Good Day Andrea, HAPPY BELATED BIRTHDAY!! We would like to thank you for the time you took to share your extensive feedback with us, and all of our future guests! I am terribly sorry that you did not get the rooms that you originally booked. When booking through a third party site, your room type is never guaranteed. I am glad that we were able to accommodate you with such a wonderful upgrade to the Penthouse! Alex is absolutely great and all of our guests seem to think so as well. I would like to apologize for any inconveniences we caused you on your vacation here in South Beach!
Great place to stayGenuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there, We are so glad to read that you had a nice time while staying with us here at Riviera Suites! We would love to have you stay with us again when visiting Miami in the future!
"Nice hotel a short wal to beach"
Overall the hotel experience and location was great ......nice decor nice pool on roof ....would come again..............husband enjoyed itGenuine Expedia guest review
"What a great addition to or trip!"
Too bad we couldn't stay long. This place looked fun.Genuine Expedia guest review
I liked the hotel itself it was very beautiful clean and what I expected. I paid for a balcony room and when we got there they were sold out which I was hoping for a balcony as it was my first time in miami and I wanted to enjoy the outdoors. So to accommodate me they gave us a suit which was beautiful so I couldnt complain about that but one thing […] I would say is dont book out more rooms than you have because that kind oflet me down . Other than that I was pleased Read moreGenuine Hotels.com guest review
Response by Riviera Suites South Beach Hello there Shannon, We value all of our guests feedback and would like to thank you for the time you took to share yours with us! We are extremely glad to read that your stay with us was great! Our staff is always hard at work to make sure that each and every one of our guests are having a great time! When booking through a third party, your room type is never guaranteed. I am very glad that we were able to accommodate you with an upgrade to a suite! We hope that you would stay with us again in the future!
"Nice hotel, great location"
Everything wasgreat. The only thingnegative is that this is a brand new hotel and the staff need to work ona few kinks in the services. For example;they have a restaurant but they dont offer room service yet.Genuine Expedia guest review
"The location was very good, but....."
The room was very small. It was decorated nicely, but was not very functional for two people and their luggage. Only one person in the hotel seemed to care about customer service. Her name was Alex, and she helped us book a tour of the area and a trip to the everglades. Our air conditioner did not work, and we complained 3 times about it. When we were […] checking out, we told them not to give the room to anyone else because of the air conditioner. They acted like they had not been told about it. They boasted about a happy hour, but did not have beer which we thought was unusual. This was our first and only trip to Miami, and we were surprised at how unfriendly most of the people were. Read moreGenuine Expedia guest review
The suites are lovely and spacious , the staff was friendly. Would stay here again.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Good Evenign David, There is absolutely nothing that we love to read more then wonderful 5 star feedback from our guests. Thank you for sharing it with us! :) We are extremely glad that you had such a great time here at Riviera Suites. We hope that you make us your go-to hotel when visiting Miami again! We would love to have you!
"Boutique Hotel? Not my cup of tea"
This hotel looked great from the pictures and from the reviews I read however when I got to the hotel they were swarmed with people checking in at their very tiny checkin desk. When I finally got to check in and get my room key they accidentally gave me a downgraded room which looked like it had been under a construction zone... When I looked online […] at the description of the room I didn't realize that ALL of the wall, ceiling & floor surfaces would be made out of cement and that there would be construction paint on the ceiling of our room when I booked this hotel. Not only was this hotel not what I was expecting, my wife informed me that she could hear everything going on outside of the hotel while I was getting the room situation worked out. I was upgraded to a different room in a different building (across the street - they own three buildings and this was #3) which turned out to be quite nicer than the last. Out stay was pleasant being in a suite however the overall stay in the rooms was fare with the bed being so plush that you sank into it when you laid down and the water temperature being below what I'd call a 'Hot' shower. Read moreGenuine Expedia guest review
"Overpriced Hotel With Terrible Customer Service"
We have been waiting 1 hour for check in and 1 and a half hour for check out and additional 30 min for the valet parking.Genuine Expedia guest review
Check in was very slow and several people were becoming a little frustrated. Rooms are small but nice. Some minor items needed attention. When comparing hotel cost add in approximately $50 per day-there is a $15/day resort fee and the only parking is valet at $32/day or as we were told you can use city parking but you have to return and buy more time […] every three hours. Not good but not a problem if you don't have a car. Convenient to Collins street, restaurants, and beach. Read moreGenuine Expedia guest review
"Poor customer service"
The facilities were great, but the customer service was terrible. I waited for half an hour at checkout to pay for my resort fee. I paid cash and no receipt was given. I didn't even ask because nobody was getting receipts and everybody was in a bad mood. Evidently they were switching their computer system to another one, and everything was in disarray. […] Very frustrating, but these things happen. The workers at the from desk could have been a little nicer and apologetic, though. Read moreGenuine Expedia guest review
This place is great. Love the Black and White layout. Hiden bar is the bushes. Plants lush and green.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Good Evening Robert/Annette, We appreciate the time you took to share your feedback on your recent experience with us! We are delighted to know that you had such an outstanding time! We hope that you make us your go-to hotel when visiting South Beach again, in the future.
"Nice amenities for a quick getaway"
The Riviera Suites were wonderful. The rooms are a bit small but in Miami your time should be spent on the beach! The only downside to the rooms was not enough outlet to plug in all your devices. However the positive in this, it allows you to get out and actually enjoy yourself and turn off electronics! The band during happy hour was wonderful!Genuine Hotels.com guest review
Response by Riviera Suites South Beach Hello NatashaP, We would like to thank you for your lovely feedback! We are indeed a boutique hotel therefore our rooms are a bit smaller then your average hotel room. We are glad that you were able to take advantage of our complimentary cocktail hour from 7-8pm. It's a perfect time time to mingle around and get to know your temporary neighbors.
"Nice hotel in South Beach"
Excellent location, very nice and clean room, comfortable beds. Nice art deco building. I really liked this hotel, and I recomend it.Genuine Expedia guest review
The only problem was parking. My car was towed. No one at the hotel informed me that you couldn't park on the street. There was no one there to valet park cars. Very confusing.Genuine Hotels.com guest review
Response by Riviera Suites South Beach Good Afternoon, Your feedback is greatly appreciated! Thank you for sharing it with us! I am sorry that you had an issue with parking. Street parking is only for the residents that live in the neighborhood with a parking sticker. There are signs all over that state this as well. I am sorry that you were not aware of this.
"Cute Faux Deco hotel in a good location."
For the first time I did the pig in a poke commit now get details later reservation. It turned out well. The Riviera Suites is very well appointed comfortable place. A bargain for South Beach at the half price we paid. Check in was slow, maybe people, maybe computer software, maybe just busy. Our room was much nicer than usual for us but even cheap […] motels have fridge and microwaves. The cable channel choices were poor. The sink was uncomfortably small tucked into an alcove. The shower water ran out onto the floor. Breakfast was not included. Read moreGenuine Expedia guest review
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