Really Cool spot in good location. Close enough to walk to most places in NYC and really close subway station.Genuine Hotels.com guest review
"Ace Hotel Stay"
Spent four nights weekend before Christmas. Room was small but well furnished, mini bar was a full sized fridge maxi bar, area was quiet...overall, great place to stay, and we WOULD stay here again!Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Kenneth- We are happy to read you enjoyed your visit. Thank you for your feedback and we will certainly look forward to your return! Warmest regards, Your Friends at Ace Hotel New York
"Hipster Done Right! Reviewed by a mid-30's gal..."
Such a great hotel - can't speaking highly enough about it! The lobby is a cool place to hang, grab a cocktail or coffee. The music was a little loud but I loved what they were playing and honestly it fit the vibe of the hotel. At night it's busy so be prepared for a crowd. The room had a record player and guitar! My boyfriend plays and it was such […] an awesome touch to come back to the room when the day was done and have him strum away! The space and setup of the room was prefect... what I would want if I lived in a little studio in the city (well, I would need a bigger closet space). Our room was a medium king and we stayed for 3 nights... I wouldn't stay in anything smaller. Two bad things: 1. The mini bar was WAY over priced... So stay clear. 2. The bathroom was very small - only 1 person at a time. I really enjoyed the restaurant. I see reviews weren't the greatest but the food was really good... If they would have made a copy of theSpotted Pig instead of a spin (same chef) it would have been perfect!! Service was really slow but we didn't have any firm plans so that didn't bother us. The vibe in the restaurant really meshed well with the hotel... This goes for the oyster bar and the coffee shop that were attached as well (which is really nice on those cold nights where you don't want to leave to grab a bite!). This is our hotel next time we are in NYC! Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Hi Mary, Thank you for your feedback and recommendation. Yes, on the guitar playing after a long day! Sounds great to us. Your promise to return means a lot and we will look forward to it! Happy Holidays. xoxo, Your Friends at Ace Hotel New York
"How small is a Mini? Teeny tiny."
The hotel room was called a mini and they weren't kidding. It was so small I could barely stand in the room with my suitcase. There were no outlets to plug in phone or computer. You had to unplug a lamp to charge your phone. I think for $429 per night the room should be bigger than a shoebox. Staff was friendly. Lobby super loud.Genuine Hotels.com guest review
Response by Ace Hotel New York We are very sorry that your stay did not meet your expectations. Your concerns are important to us, and we appreciate your honest feedback as it allows us to identify and correct issues. We hope that during your next stay we are able to find a room better suited to your needs. Your comfort is important to us. Thank you for your feedback. Warm regards, The Staff of Ace Hotel New York
"For young peeps"
New York is a 20 something's city. I stay here when I feel like hanging with the young set..the lobby is a total scene but the Breslin serves a great steak.!Genuine Expedia guest review
"Interesting hotel space"
This hotel has an industrial feel to it. Great location. Different Decour but very interesting.we would stay here again in the future.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you for your comments, James. We are glad you enjoyed your stay and plan to return! We will look forward to it. Warm regards, The Staff of Ace New York
"Trying to hard"
This hotel is "fine", but not fantastic. There is nothing worse to me then something or someone force feeding you cool. They mine as well have arrows pointing to everything telling you how hip they are. Like sleeping in an Urban Outfitters.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you for your feedback, Chris. Although our decor might not be for everyone, we do hope you were comfortable during your stay and that all of your service issues were met. Warm regards, The Ace New York Team
"Perfect hotel for a quick escape"
We stayed only one evening at the Ace Hotel and everything was what the other pleasant reviews said. The staff are extremely friendly and welcoming, the room was fantastic and the location was great! I thoroughly enjoyed our stay and would definitely recommend the Ace to anyone looking to book a room in NYC.Genuine Expedia guest review
Response by Ace Hotel New York Your recommendation means a lot to us and we thank you for it! We are happy that you enjoyed your experience and we look forward to seeing you again. Warm regards, The Staff of Ace New York
"Check-in took too long"
It took too long to check - in. Receptionist were all on the phone as the line grew longer. Get someone else to answer phones! Some of these folks travelled across the world to get there.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Andrew - Your feedback is important to us and we thank you for taking the time to share it. Our sincerest apologies for the long wait at check in. We will discuss this in our department meeting and adjust staffing levels as needed. We hope to see you again. Warm regards, The Staff of Ace New York
"Nice Place--Great location!"
The room was small but comfortable. Had a funny smell in the hallway...kind of mildewy. The lobby and restaurants were good.Genuine Hotels.com guest review
"Good for a quik fix"
I love the Hotel, the stores, DJ huggybear.. The restaurant was a desperate move, because we were starving. It was overpriced and not good. The wine was very good. Front desk check in was a little slow, but he was nice. 1 of the pillow cases had a unremovable spot on it. Mattress was not so great. View, character, art of the room - Great. Bathroom - […] love it. Our cards to the door were acting up and would not stay locked, so that was a bit unnerving when my card would not let me get back to my room on the 12th floor coming back with 2 cups of hot coffee and breakfast. But it is a cute hotel with lots of cool and eclectic stuff. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Hi Pamela Nanton, Thank you for your visit and feedback, Neighbor! Our sincere apologies for the inconvenience and frustration caused by the key issue. Engineering has made necessary repairs to the lock and all is good. We do hope you will offer us a second chance and visit again. xoxo The Staff of Ace New York
"We Love this Hotel!"
Every year we continue to return to The Ace. Although the immediate area is a little odd, just walk 3 blocks & you're in Flat Iron. Plus you can walk to the Highline and it's a quick subway ride to Soho.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Matilda - Many thanks for visiting us every year! It is the greatest compliment we could receive and we look forward to it. xoxo, The Staff of Ace New York
"Good Vibes in NYC"
Great location lower midtown near FlatIron district. Super cool attentive staff. Vibrant atmosphere in lobby 24/7. Comfy rooms. Can't go wrong here.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you Robert! Your comments and recommendation mean a lot to us. We are happy you enjoyed your stay and look forward to seeing you again soon. xoxo The Staff of Ace New York
"Over- all a good stay busy small"
This is a hip-happening hotel. There is lots going on in the lobby. The room was small as expected for a NYC room. The bathroom door is right next to the bed and slides. It doesn't close. So there was no privacy between the bed, actually where you put your head, and the toilet. And the sliding bathroom door has frosted glass. So in the morning the light […] from the bathroom window comes in through the bathroom... I like a dark room to sleep in. If you are using that part of Mid Town its location is great. We had a view of the Empire State building from our room. Very close to Herald Square/ Macy's/ Broadway times square. Over all well worth the price for a NYC hotel Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Thanks for your feedback. We would love to find the perfect room for you during your next stay. Unique room layouts abound at Ace. Please let the desk agent know your preference when checking in and we will do our best to assist. Comfort is Everything and we hope to welcome you back again soon! Warm regards, The Staff of Ace New York
This is a nice ACE. I have stayed at several in different cities and always enjoy them. The hip crowd in the lobby make me feel a bit old but that is not anybody's fault. I had a drink in the attached bar and it was $16.00. BYOB if you are on a budget. Other than that, I recommend it as a good value.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you so much James! Your feedback means a lot to us and we are glad you enjoyed your stay at Ace New York. Come back soon!
Love it! PerfectGenuine Hotels.com guest review
Response by Ace Hotel New York Hi Vikki! It is always nice to know when a guest enjoys their stay and we thank you for providing feedback. We hope to see you again soon. All the best, The Staff of Ace New York
"Earsplitting noisy lobby"
I was here 2 years ago and enjoyed the energy and blogger crowd that fill the lobby. But someone at the hotel has now decided that the volume of the lobby music should drown all possibility of conversation. I tried to ask the bar tender if she could turn it down a notch but she could not hear me.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Mark, Thank you for your feedback. Our apologies for the lobby music's volume. Our intention is for guests to be able to hold conversations and we are looking into what occurred during the dates of your stay. Please accept our apologies and we hope you will offer us a second chance. Warm regards, The Staff of Ace New York
This hotel had a great vibe from the second we walked in. The hotel staff were impeccable and amazingly helpful. The room was fabulous, clean, and perfectly decorated!Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Kiley! We are so happy you enjoyed your stay! The words you used to describe the staff delighted all of us. Thank you. We look forward to seeing you again. xoxo The Staff of Ace New York
We had a great visit to NYC and this hotel was perfect! Great location and overall vibe!!! Two great restaurants and a coffee shop in the lobby. Heading either north or south, this neighborhood is smack dab in the middle.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Cincinnati Lee! We appreciate your feedback and are happy to read you had an enjoyable stay in NYC and that staying at Ace was part of your plans. We will look forward to seeing you again. All the best, The Staff of Ace New York
"A Cool Place!"
I was in a "Basic" room that was spartan but cool by being so. Great mattress and my room was clean and quiet. Great quote on a tile in my bathroom sums up their fun and irreverent attitude. It read "Want a fresh towel? Leave it in the tub. No tub? Leave it in the shower. No shower? Leave it in the sink. No sink? Leave it on the floor. No floor? Leave." […] The lobby was dark and had large couches occupied by people busily working their iPads. And, there seemed to be just as many families. The Ace is a welcoming place and I will definitely stay there again. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you for all of your kind words George R. We are happy you enjoyed your stay and look forward to your promise of a return! xoxo The Staff of Ace New York
"'Mid-town Hip' is not an oxymoron"
A young, trendy, boutiquey hotel but close to midtown. The two restaurants and coffee shop are excellent. The lobby is almost too crowded and buzzy and busy. I think locals use it for the WiFi. So there's not a lot of quiet public space. Rooms are nice -- we asked for a high floor for quiet and it was fine, with a great view of the Empire State Building. […] Great beds. Full-sized Smeg fridge full of over-priced goodies. Great shower for pressure and flow but so small you stick to the shower curtain. Free WiFi worked on lots of devices. The staff we dealt with were friendly despite the 'too cool to care' atmosphere. So it's like a bit of Williamsburg on 29th st. Not my favorite neighborhood but never far from stuff either. Read moreGenuine Expedia guest review
"A novelty hotel"
Our mini room was quite comfortable for its size, the bathroom was huge with a very nice shower, and we had a great view to the north. Amenities were fun and livened up our stay, although we did not partake of anything on the room menu (I think it's there more for entertainment as the prices are beyond absurd). Lobby was dark, loud, and busy. Sandwich […] from the Breslin was delicious. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York We are happy you enjoyed your stay and thank you for your constructive feedback. We strive to exceed our guest's expectations and your comments help us achieve that. We hope to see you again. Warm regards, The Staff of Ace New York
"Went to New York for the 4TH of July week ."
At the Hotel the clerks helped us how to get around the City , use of subway as Well as taxis We went to the Brooklyn Bridge to see the fire works, amazing then we took a taxi to take my grand daughter home, from there we took the subway...... following day we meet some friend and had lunch at time square, that nite We had dinner at the restaurant […] adjason to the hotel and was excellent.... next day we went to a musical Jersey Boys. very good..... all was very nice and felt very safe it was a great trip..... Read moreGenuine Expedia guest review
Response by Ace Hotel New York Many thanks for your lovely review and we are happy you enjoyed your 4th of July in NYC. The fireworks were spectacular this year! We look forward to seeing you again. xoxo The Staff of Ace New York
"4th of July Fireworks"
The Ace is a great hotel. Very trendy. It was within a very short walk of the subway and close to the Macys flagship store. The hotel is hard to beat as far as service is concerned. You can't go wrong staying there.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you so much, Lloyd! We are so happy you enjoyed your stay and found service at Ace Hard to beat. We are smiling from ear to ear. It will be nice to have you back with us. Warm regards, The Staff of Ace New York
"Loved the vibe"
Great service Amazing locationGenuine Hotels.com guest review
Response by Ace Hotel New York Many thanks for your kind comments! We are glad you enjoyed your visit and hope to see you again soon. xoxo, The Staff of Ace New York
"Great place to stay"
A very unique hotel experience. Loved every second of it!Genuine Hotels.com guest review
Response by Ace Hotel New York Ahh Jodi! We are very pleased you enjoyed every second of your stay. Thank you so much for posting your feedback and we look forward to seeing you again! xoxo The Staff of Ace New York
Stayed here for Pride weekend. The hotel has an eclectic and fun, young vibe. Staff was accomadating and friendly, and the hotel bar and liberty hall provided great entertainment.Genuine Expedia guest review
Response by Ace Hotel New York Hi Sarah. We are glad you had the chance to share Pride Weekend with us and enjoyed your stay. Thank you for your feedback and we look forward to seeing you again. Warm regards, The Staff of Ace New York
"Tiny but Cool"
I'm used to very small hotel rooms in NYC, but my 12th floor room—which was outfitted with bunk beds—was the smallest I've been in so far. The bathroom featured a nice shower and toilet, with the sink just in front of the beds themselves in the main room. The decor is trendy and camp-like. I'd probably stay again but would want to book a room with a […] full-size bed. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Hello! Thank you for your feedback. Ace New York offers plenty of room options to meet all needs and budgets. We hope to see you again! xoxo The Staff of Ace New York
"Nice place, but tries a little too hard..."
This is a nice hotel, good location, nice staff. My room was clean and quiet and the "mini" size was just right for me staying by myself. But the hotel is overall very dark, not a lot of light. It's sort of like hipsters vomited all over it... the hotel tries VERY hard to be alternative, clever "sayings" on the wall, unusual doorknobs, quotes about […] life and dreams written on almost everything... I feel they could scale that back a bit, put in a couple brighter lightbulbs they could improve the overall feel of things. Read moreGenuine Expedia guest review
"Cute and Comfortable Fun Boutique Hotel"
My room was small (average size for NY), but it was cozy, clean, well-appointed, and decorated really nicely. The location was also ideal as it was pretty centralized. I wish I could stay longer!Genuine Hotels.com guest review
Response by Ace Hotel New York Your feedback means a lot to us and we thank you for posting your comments. We are glad to know you enjoyed the comfort, cleanliness and decor of our rooms. We hope you will return to us soon and certainly for a longer visit! xoxo The Staff of Ace New York
"Great new find in NYC!"
Based on a friend's recommendation, we booked the Ace Hotel, and we were not disappointed. The hotel had a cool hip vibe from the get-go. The lobby was pretty much a party every night, so if you don't like a noisy lobby this hotel is not for you. But they had wonderful outlets including a great if slightly pricey restaurant and wonderful coffee shop. […] They had several others that we didn't have a chance to check out. The look and feel of the hotel was little masculine. Simple and functional and very comfortable. The hotel products are amazing. Definitely, a hotel for a younger or young-at-heart traveler, but my husband and I agreed that we would stay at the Ace again in a heartbeat. Plus, we will be checking out their other hotels in other cities. Great new find for a frequent traveler to NYC! Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York We are so happy you enjoyed your stay enough to inspire return visits! Thank you so much for your comments and we look forward to seeing you again! xoxo The Staff of Ace New York
fantastic hotel. great food. friendly staff and centrally located.Genuine Hotels.com guest review
Response by Ace Hotel New York We are delighted you enjoyed your stay and we sincerely appreciate your feedback. The Staff of Ace New York hopes to see you again soon!
"If you like "hip," this is a good place"
Lobby on Sat night was extremely loud, a real scene.Genuine Hotels.com guest review
"Convenient Location & Hip Space"
Ace really is a beautiful hotel in a very convenient location. The surrounding neighborhood is not quite what I expected, but it was safe. The hotel was trendy and fun. The hotel lobby restaurant and bar seemed to be a popular hangout and fortunately did not disrupt our stay. Great view from our room. Surprisingly uncomfortable and small shower (I am […] skinny and the shower curtains were suffocating). Overall a fun place to stay. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Your review is a delight to read and we are happy you enjoyed your stay, Ben! Our apologies for the shower curtain issue. Notes were placed in your profile to reflect your preference and we will do our best to block you in a room with a different layout when you return. All the best to you, The Staff of Ace New York
hotel is very boutique like with very unique new york feel. Great place to have a nightcap or pre drink before heading out on the town as well. Restaurants in the hotel and coffee shop are also wonderful. Service was fantastic and rooms are unqiue, clean and fun.Genuine Expedia guest review
Response by Ace Hotel New York We are grateful for your visit and feedback! Thank you for sharing. It's true there is a lot to experience under this big roof and we are are very happy to see your fantastic comments. We hope to see you again! xoxo, The Staff of Ace New York
"thoughtful attention to details"
Arrived on red-eye and called to see if any rooms available a little early. They were super-helpful and it worked out.--hugely grateful. This made it possible to arrive at my office in better shape than I would have otherwise. Had a 'mini' room, but if you aren't spending much time in it, it's completely fine. The aesthetic is spare but they have necessary […] amenities in the room (no closet though but have some creative ways around it). Wireless worked, hair dryer, hangers, basic toiletries, ironing supplies, etc....The only negative in their control is very dim lighting. Didn't know very low-lighting (throughout the hotel) was part of the hipster (lobby seems to crawl with them 24/7) mentality but evidently it is. Otherwise, it's noisy outside, although maybe on the lower end of the scale considering it's NYC and there is no such thing as real quiet. The front desk was very prompt, efficient, and responsive the couple times I called with questions. Stumptown Coffee right off the lobby is a huge bonus. Would definitely go back. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Hello We hope this message finds you well. We wanted to tell you how much we appreciate your lovely comments. It makes us happy when we able accommodate our red-eye guests! Thankfully our lobby is a pretty comfy alternative when enjoying your Stumptown should a room not be available. We value all feedback so we will take your notes on lighting into consideration. Please feel free to share any of your room preferences at check in. We want you to be comfortable! All the best to you until next time! The Staff of Ace NY
The best hotel I've ever stayed in. Super coolGenuine Hotels.com guest review
Response by Ace Hotel New York Hi John- We do like knowing we are the best hotel you ever stayed in! Thank you and we will look forward to seeing you again. xoxo The Staff of Ace NY
"Good choice but Mini room may not be for everyone"
I thoroughly enjoyed our stay. This is a hotel with a lot of character. The staff is extremely friendly. The lobby is a bit of a Chelsea hangout so you can interact with locals if you want to do so. The coffee shop at the street level serves the best espresso we had in NYC - highly recommended. The only downside may be that our low-cost rate was for […] a "mini" room and it is small as you would expect (maybe smaller). For me this was no problem since I travel light and have no interest in extra space but if you do, you may want to opt for a larger and slightly more expensive room. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you Albert! We appreciate your visit, feedback and advice to our future guests! Thank you for acknowledging our dear staff and we like knowing your perfect espresso was found mere steps away! Please come see us again soon. Future guests: We have 7 room categories and all of our rooms are unique. Warm regards, The Staff of Ace NY
"Great hotel in a great location"
We love this hotel! It's conveniently located to transportation and attractions. The staff is very welcoming and the rooms are clean and attractive. We have stayed at the Ace Hotel several times and will be returning. My one and only criticism would be to make the hallways more brightly lit.Genuine Hotels.com guest review
Response by Ace Hotel New York Thanks for the love Bob! Your feedback means a lot to us and is shared with all of the staff. Suggestions are always welcome and definitely taken into consideration. We hope to see you again soon, The Staff of Ace NY
Excellent location, staff prompt & professional, room clean, comfortable, & low noise for NYC. Stumptown & Breslin are huge bonuses.Genuine Expedia guest review
Response by Ace Hotel New York Hi austin town, We are glad you enjoyed your stay with us! Thank you for your feedback. I am happy to share your comments with our staff and neighbors. We hope to see you again soon! Cheers, The Staff of Ace NY
"Straight no chaser"
Booked a mini room at The Ace Hotel. I was worried that the size of the room would be to small to be comfortable. I was wrong. While it was not large by any means the aesthetics and design of the room made it perfectly comfortable. It had everything I needed, plus a functional utilitarianism that made it the perfect respite from the city below.Genuine Hotels.com guest review
Response by Ace Hotel New York Hey Devin! Thank you for the thumbs up on the mini room and your feedback. We are happy to hear you had everything you needed for a comfortable stay. We look forward to having you back one day! xoxo, The Staff of Ace NY
The hotel was close to our destination. Made it convenient.Genuine Expedia guest review
Response by Ace Hotel New York Hi, Thank you for your visit and we are happy our location was close to your destination. We know it can make all the difference. We hope your travels will bring you back to us someday. The Staff of Ace NY
"Ace was Amazing"
We had an incredible stay at the Ace in Manhattan. Sean at the front desk was incredible and every member of the team was helpful. The Breslin bar was great too, as was Stumptown coffee! Perfect stay !Genuine Hotels.com guest review
Response by Ace Hotel New York On behalf of Sean and the entire crew at Ace NY, we thank you for your kind words and hope you will return to us soon!
"Great and very Diferent Hotel!"
Great Stay if you are looking for something different, definitely more on the "party or young" side, not loud but vibrant loby... Hotel Staff was extremely helpful and our bed was very comfortable.Genuine Hotels.com guest review
Response by Ace Hotel New York Many thanks for your fantastic comments! We are especially happy to read the acknowledgement of our incredible staff. We look forward to your return. Warm regards, The Staff of Ace NY
"Great vibe close to union square"
Had a great time . Cool place to just hang out.Genuine Hotels.com guest review
Response by Ace Hotel New York We are very happy to read you had a great time while visiting us and will look forward to your return visits! xoxo The Staff of Ace NY
"Ace hotel experience"
The hotel was great. There were great places to eat in a few different prices ranges. The Room decor was quirky but tasteful. Amazing coffee shop downstairs. Overall a great place to stay. I will be backGenuine Hotels.com guest review
Response by Ace Hotel New York It is an experience and we are so happy you enjoyed your! Thank you for your feedback and we will look forward to your return. Warm regards, The Ace NY Staff
"Fun, trendy, GREAT customer service"
I was prepared to find the Ace overpriced, too small and obnoxious....it was refreshingly exactly the opposite. The room was clean tidy and far larger than what I've gotten at the Hudson or other similarly priced boutiques, the people were SO FRIENDLY and helpful at the hotel, the food was great - all told, I will stay again.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you for your fantastic comments regarding your recent stay! It really means a lot to us that you will return and we will look forward to it. xoxo, The Staff of Ace NY
The Hotel staff was great.The room although small,it had enough room for a short stay.My wife loved the little idiosyncracsies of the room.The lobby was loud,and not easy to navigate.We would definitly come again-we even talked about visiting all the Ace Hotels. Nice stay Thank YouGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you so very much for your visit and feedback. We are happy you and your wife enjoyed your stay and plan to visit not only Ace NY again but ALL of our properties. It sounds like an excellent idea! xoxo, Your Ace NY Friends
"Love this place!"
What a great unique hotel find in nyc! Incredible lobby, interesting one of a kind rooms and the loveliest friendliest staff. Thanks so much for such a nice stay, I plan to stay here on my future nyc trips.Genuine Expedia guest review
Response by Ace Hotel New York We are very happy to read your review and see that you had such a great time with us! The comments regarding the staff truly make us smile. Thank you for taking the time to post your feedback and we will look forward to your return. xoxo The Staff of Ace NY
"86 degrees in my room"
Not a great stay and my last. No AC in my room or floor and no offer of a fan etc. The desk help met this complaint with a "yeah we know - lot's of people complain about it". Reminded me of a dorm rather than a hotel.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Michael, Please accept our sincere apologies for the AC issue you faced while you were with us and more importantly for the way this issue was handled when you brought it to our attention. We are sorry. An immediate call to retrain staff has been issued and as most of us are travelers ourselves we understand your frustration and also know how we would like to be treated in these circumstances. Warm regards, The Staff of Ace NY
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