All hotels in New York, New York, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here20 West 29th Street, New York, NY, 10001, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 414 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.2
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4.0 / 5Excellent
"Stylish, but not enough"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
While the style, service, and food/drink options are great - the room itself is not the most comfortable nor well laid out. For the size of the room (medium class), it should have been able to fit a queen sized bed, but the layout did not allow for that. It seemed like the desk area/sitting area got space at the expense of the bed/bath areas. The hotel is also quite loud - metal doors don't help, and the walls are super thin.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hello and thank you for your review. It means a lot when guests take the time to share their experiences; it shows you care. We welcome all feedback and use it to improve service. Please know that all of our rooms have unique layouts and we are confident we can find the right fit for you. Feel free to let us know of any preferences you may have so we can do our best to accommodate them. We were unable to determine where you were located within our building, but we're sure there's a quieter spot for you. We hope you will offer us a second chance to show you some other room options better suited to your needs. xoxo, The Staff of Ace Hotel New York
4 night trip May 9, 2015
A Traveler
US
4.0 / 5Excellent
"Fun. Cool. Hip place."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel. Had fun. Couldn't get TV to work. Asked for help from front desk no one came.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Ann marie, Thank you for your feedback and we are so happy to hear your stay was a fun one! Please accept my apologies for the issue you faced with the tv in your room and for the lack of response on Ace Hotel's behalf. We can assure you that this is not the way our guest's requests are handled and we will look into it immediately. We hope you will visit us again and offer us a chance to restore your confidence. Warm regards, The Staff of Ace Hotel New York
2 night family trip Apr 10, 2015
Ann marie
US
4.0 / 5Excellent
"We would love to come back"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
With just 48hrs in NYC we looked for a place to stay that was centrally located and had a very contemporary look and feel.
Genuine Hotels.com guest review
Response by Ace Hotel New York
We are happy to read you chose Ace Hotel for your 48 Hour speed trip! Thank you for your feedback and we hope to see you again soon. Cheers, The Staff of Ace Hotel New York
2 night romance trip Apr 10, 2015
A Traveler
US
4.0 / 5Excellent
"Cool kids"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This place is a little silly. Curated hipness... everything is done to make this place feel like a cool kid's dorm room. The fire hose outside my room seemed to be intentionally disheveled to match the ambiance. Feels fake, but fun... like the cool kids in college.
Genuine Hotels.com guest review
1 night business trip Mar 30, 2015
Ross
US
3.0 / 5Good
"NYC march 2015"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room 204 was very warm and could not control the temp in the room; had trouble getting hot water in the sink (although not the shower)
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Stephen, Thank you for your visit and feedback. We were sorry to read about the issues you faced and appreciate the heads up. A member of our Engineering Team has been sent to the room and all necessary repairs will be made. We sincerely apologize for the frustration this caused and hope you will visit us again soon. Warm regards, The Staff of Ace Hotel New York
1 night business trip Mar 25, 2015
Stephen
US
3.0 / 5Good
"Say no to the Mini-Room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel, awesome lounge and being in between the John Dory and The Breslin is a huge plus. I woud not suggest a stay in the mini-rooms though as it felt like a prison cell.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hello! Thank you for your feedback and we hope you will consider staying with us again. With 7 room categories to choose from, we are sure to find something that suits your needs. Kind regards, The Staff of Ace Hotel New York
3 night business trip Mar 15, 2015
A Traveler
US
5.0 / 5Outstanding
"most excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the most lovely staff. perfect coffee. everything you could want or need
Genuine Hotels.com guest review
Response by Ace Hotel New York
Big Hugs from all of us Dagmar! We hope to see you again soon and thank you. xoxo The Staff of Ace Hotel New York
5 night business trip Feb 27, 2015
dagmar
US
5.0 / 5Outstanding
"Great find in NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved this hotel. Even though it is a hotel from the 1940's it feels very young and hip. But at the same time I loved that it held so much history. The staff could not of been more accommodating.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you for the love, Lesley and we look forward to welcoming you back again and again and again.. xoxo Your Ace Hotel Family
4 night business trip Feb 25, 2015
Lesley
US
3.0 / 5Good
"Mini room"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    2.0
No hot water for 2 days and minimal cleaning from maid. Super loud parties every night in the bar. Very little natural light from the tiny window.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you for your valued feedback and for the opportunity to apologize for the hot water issue Ace Hotel experienced recently. We are genuinely sorry for this inconvenience and hope that you will consider visiting us again. Warm regards, The Staff of Ace Hotel New York
8 night business trip Feb 19, 2015
A Traveler
US
4.0 / 5Excellent
"Last minute booking!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
My stay was a very last minute decision, I was too tired to drive home, and as place to quickly crash the hotel was fine. However the hotel bar billed me for a charge I never incurred and I am still having a very difficult time having that charge credited back.
Genuine Hotels.com guest review
Response by Ace Hotel New York
We are happy to read your last minute stay was a good one and thank you for your feedback. We hope your issue was resolved and apologize for the inconvenience. Warm regards, The Staff of Ace Hotel New York
1 night business trip Feb 5, 2015
Robert
US
5.0 / 5Outstanding
"just right for NY"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
a really cool place. the rooms are small but well laid out and you don't need any more when staying in NY. the location was good. the staff very friendly. we'll go again on our next visit.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Michael, Thank you for your feedback. We are happy to read you found your room well laid out and our staff very friendly! We look forward to seeing you again. xoxo The Staff of Ace Hotel
1 night romance trip Jan 23, 2015
Michael
US
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was an emergency and a godsend. Needed to sleep in Manhattan at the last minute and the room was cozy and clean when I arrived at 2 am on a winter morning. The staff was friendly, the breakfast restaurant was excellent.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Bryan! We are so happy to hear your last minute stay was a good one. Thank you for your review and we look forward to seeing you again. xoxo, The Staff of Ace Hotel New York
1 night business trip Jan 28, 2015
A Traveler
US
3.0 / 5Good
"If you're image conscious....."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
This is a very hip, slightly overpriced hotel - perfect for ten year old app billionaires who love loud music and bearded hipsters. Location is mid town, not great for eating anywhere except the expensive (and pounding music) restaurant downstairs (Oyster bar quieter) The massive foyer is constantly packed with what appears to be students (but wealthy right?)to the point where this jet-lagged traveller couldn't find a seat. The bed and cushions are great, room tiny but well designed, but no milk or halfandhalf for tea to be found.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hello, Your feedback is important to us. Thank you for posting your comments. Our lobby is bustling as we welcome neighbors and friends to grab a cup of coffee or do some work. Our guests are given reserved seating and members of our staff can assist you at all times. We are happy to read you found our beds great. Our neighborhood is changing daily and new restaurants are opening all the time. We hope to have the opportunity to recommend some to you in the future. Warm regards, The Staff of Ace Hotel New York
1 night business trip Jan 25, 2015
A Traveler
US
4.0 / 5Excellent
"A fun place to stay - a lot of street noise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Need double glazing on windows. A lot of noise from the streets below
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you for your valued feedback. All guest suggestions are taken into consideration. Upon your next booking, please be sure to request a high floor and perhaps one facing the courtyard. This might alleviate the street noise you experienced. We are happy to read your visit was a fun one and hope to see you again! xoxo, The Staff of Ace Hotel New York
4 night romance trip Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
I love the hotel lobby, perfect for working during the day or for a cocktail during the evening. Great music on Monday night!
Genuine Expedia guest review
Response by Ace Hotel New York
We are happy to read our lobby has your love and look forward to seeing you again! xoxo The Staff of Ace Hotel New York
Other trip Jan 14, 2015
Delia
US
5.0 / 5Outstanding
"Nice hotel for weekend in NYC"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice location, accomodations, and good food a short walk from theater district / times square.
Genuine Expedia guest review
Response by Ace Hotel New York
Thank you for your posting your comments. We are happy to read you enjoyed your stay and were able to take advantage of the short distance to the theater district during your visit to Ace Hotel. We hope to see you again soon. Warm regards, The Staff of Ace Hotel New York
Other trip Jan 5, 2015
Fr
US
4.0 / 5Excellent
"A hip hotel in a nice location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed here for five nights. The staff was courteous and helpful. Rooms were small but thoughtfully arranged and appointed. Really, the entire place is curated- it feels like staying in an art space (theme: postmodern wood and deer head, if that makes any sense. Craft Cocktail chic?). This is definitely a place for the young or young at heart- people in adjacent rooms were partying well past 2 am every night I was there (to be fair, it was the week leading up to New Years). I do not think I would bring my 1 1/2 year old, however- my one caveat is I do not think it would be particularly family friendly. But your mileage might vary. The lounge area is a great place to sit and chill, people watch, or work on your novel/screenplay/ad campaign, and perhaps have a cocktail or three. There is a connected Stumptown Coffee, so your morning fix is easy to grab and delicious. Considering all the amenities and the very central location (between times square and the village, and between 5th and 6th) it was very reasonable. A subway stop a few blocks away, so you are plugged right in to the city as a whole. Plenty of walkable restaurants, bodegas, pizza and bagels, coffee, etc. And it is close to the garment district if you are looking for cheap gear.
Genuine Expedia guest review
Response by Ace Hotel New York
Thank you for your feedback and kind words. We were sincerely sorry to read about the noise disturbances you experienced when with us. Our first priority is to ensure the comfort of all our guests. Please let us know if this should ever happen - we want you to be happy! All the best to you in 2015, The Staff of Ace Hotel New York
Other trip Jan 3, 2015
Carlitos
US
4.0 / 5Excellent
"Suites are very large but outside noise an issue"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in a suite and could not believe the size of the room- very spacious. Place is young and hip and was perfect for our children. Staff very nice. Our biggest complaint was the level of outside noise we could hear inside the hotel-all night- and we were on the 8th floor! Windows paper thin plus surrounded by construction sites and busy corner for buses. Recommended to ask for a room 10th floor or above...
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place for those that stay young at heart."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome staff. Friendly and helpful. This place is for those who like an art/creative vibe. A great lobby to sit and literally watch the world go by. A wonderful mix of people and languages who share a similar embrace of art and music. A very dark lobby and restaurant that at first may seem jarring but creates a warm oasis from the blinding light of the commercial, in-your-face atmosphere of the world down the street. (Although that was fun too.) Our medium room was clean, comfortable and a nice place for the few hours we spent there. Close to the subway, easy to grab a cab, and an easy walk to Times Square and many theaters, this is a great choice. The John Dorry oyster bar was also great. Yes, it's pricey but few places in NY aren't. The atmosphere is a bit lighter, more airy than the lobby. The semolina soup with scallops shouldn't be missed. Glad we stayed. Would definitely come back or try the other properties in their other locations.
Genuine Expedia guest review
Other trip Dec 31, 2014
chris
US
5.0 / 5Outstanding
"Cool Spot"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Really Cool spot in good location. Close enough to walk to most places in NYC and really close subway station.
Genuine Hotels.com guest review
4 night romance trip Dec 20, 2014
Charles
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
great location, right in the middle of manhattan. cool lobby, great eating and drinking options!
Genuine Expedia guest review
Other trip Dec 29, 2014
rb
US
5.0 / 5Outstanding
"Ace Hotel Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Spent four nights weekend before Christmas. Room was small but well furnished, mini bar was a full sized fridge maxi bar, area was quiet...overall, great place to stay, and we WOULD stay here again!
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Kenneth- We are happy to read you enjoyed your visit. Thank you for your feedback and we will certainly look forward to your return! Warmest regards, Your Friends at Ace Hotel New York
4 night romance trip Dec 19, 2014
KENNETH
US
5.0 / 5Outstanding
"Hipster Done Right! Reviewed by a mid-30's gal..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Such a great hotel - can't speaking highly enough about it! The lobby is a cool place to hang, grab a cocktail or coffee. The music was a little loud but I loved what they were playing and honestly it fit the vibe of the hotel. At night it's busy so be prepared for a crowd. The room had a record player and guitar! My boyfriend plays and it was such an awesome touch to come back to the room when the day was done and have him strum away! The space and setup of the room was prefect... what I would want if I lived in a little studio in the city (well, I would need a bigger closet space). Our room was a medium king and we stayed for 3 nights... I wouldn't stay in anything smaller. Two bad things: 1. The mini bar was WAY over priced... So stay clear. 2. The bathroom was very small - only 1 person at a time. I really enjoyed the restaurant. I see reviews weren't the greatest but the food was really good... If they would have made a copy of theSpotted Pig instead of a spin (same chef) it would have been perfect!! Service was really slow but we didn't have any firm plans so that didn't bother us. The vibe in the restaurant really meshed well with the hotel... This goes for the oyster bar and the coffee shop that were attached as well (which is really nice on those cold nights where you don't want to leave to grab a bite!). This is our hotel next time we are in NYC!
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Mary, Thank you for your feedback and recommendation. Yes, on the guitar playing after a long day! Sounds great to us. Your promise to return means a lot and we will look forward to it! Happy Holidays. xoxo, Your Friends at Ace Hotel New York
3 night romance trip Dec 11, 2014
Mary
US
5.0 / 5Outstanding
"Great New York Experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 4 days and 4 nights. Everyone at the Hotel was very accommodating, friendly and great. I actually left my wallet at the lobby bar one night and the bartender turned it in, the front desk personnel left me a very nice note under my door that night that they had turned it into security and that I could pick it up the next morning. The location was great to access all areas of New York City and the food in both restaurants was tremendous.
Genuine Expedia guest review
Response by Ace Hotel New York
Thank you so much for sharing your feedback, Bodie. We were very happy to read your wallet was returned to you and our location made it easy for you to see the sights. We look forward to seeing you again and wish you a very Happy Holiday! xoxo The Staff of Ace Hotel New York
Other trip Dec 10, 2014
Bodie
US
4.0 / 5Excellent
"Quirky crowded hotel with ambience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel but the lobby lounges and seating are nearly always full with people not staying at the hotel drinking, eating but mostly on computers for long periods, so if you arrive too early for check in you will not be able to find a seat to relax and order food and drink.
Genuine Expedia guest review
Response by Ace Hotel New York
Hi, Thank you for your feedback. Reserved seating for hotel guests is available and we were so incredibly sorry to read that you were not told this. Please accept our apologies. We will use your comments in our staff line ups to remind staff the importance of communicating this info. We hope you will consider staying with us again. Warm regards, The Staff of Ace Hotel New York
Other trip Dec 8, 2014
Alison
US
3.0 / 5Good
"It is like staying in a dorm room at college."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
If your are between 25 and 30 your stay will be ok, but if you are not.....it is like staying in a dorm. The carpet is black and very dirty. I wore socks and they turned black from the dirt. Some walls are painted black and the decor is college-like, and very basic. Grout in bathroom very stained. The room where you would sit on toilet is very small. My husband had a hard time sitting on toilet between tub and toilet paper holder.....made for youngsters!
Genuine Expedia guest review
Response by Ace Hotel New York
Thank you for your comments. The feedback you submitted about the carpet and grout in your room have been passed directly to our housekeeping and engineering teams. What you describe in the room is not in line with our standards for our guests. While much of our carpeting is dark, it should never be dirty. Our sincerest apologies for this. We strive to make all of our guests comfortable regardless of their age. We are sorry to have let you down and are thankful for your feedback. Be well, The Staff of Ace Hotel New York
Other trip Nov 24, 2014
Bubbe peggy
US
4.0 / 5Excellent
"NYC via Texas"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Second stay at Ace NYC. Will stay there again. Everything was as expected, except the temperature controls in the room. No way to lower the heat w/o opening the windows and it was 30's outside. In room temp showed 93 one morning, not an accurate reading , but still lets you know it was too warm.
Genuine Expedia guest review
Response by Ace Hotel New York
Hi NLH, Thank you for your feedback. Please accept our apologies for your discomfort regarding the temperature in your room. Our units are inspected on a regular basis to ensure these situations do not occur and we were so sorry to read yours was not working properly. We are happy to read you plan to stay again and will look forward to it - your loyalty makes all of us smile! Warm regards, The Staff of Ace Hotel New York
Other trip Nov 20, 2014
NLH
US
5.0 / 5Outstanding
"Really Fun Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel feels like a mix of something old world with modern twist around and its fun to stay in, the little catch phrases and the hotel lobby with DJ and event every night was sooo fun, I will stay here anytime I come to the city
Genuine Expedia guest review
Response by Ace Hotel New York
Thank you for your feedback. Fun is important and we are so happy to read you enjoyed your stay. Your promise to return is the biggest compliment we can receive and we will look forward to it! xoxo, Your Friends at Ace Hotel New York
Other trip Nov 20, 2014
arbana
US
2.0 / 5Fair
"How small is a Mini? Teeny tiny."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
The hotel room was called a mini and they weren't kidding. It was so small I could barely stand in the room with my suitcase. There were no outlets to plug in phone or computer. You had to unplug a lamp to charge your phone. I think for $429 per night the room should be bigger than a shoebox. Staff was friendly. Lobby super loud.
Genuine Hotels.com guest review
Response by Ace Hotel New York
We are very sorry that your stay did not meet your expectations. Your concerns are important to us, and we appreciate your honest feedback as it allows us to identify and correct issues. We hope that during your next stay we are able to find a room better suited to your needs. Your comfort is important to us. Thank you for your feedback. Warm regards, The Staff of Ace Hotel New York
5 night business trip Nov 3, 2014
Jean
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing; thanks for the spacious room and great atmosphere!
Genuine Expedia guest review
Response by Ace Hotel New York
You are quite welcome and thank you for your feedback! We hope to see you again soon. xoxo The Staff of Ace Hotel New York
Other trip Nov 4, 2014
A Traveler
US
4.0 / 5Excellent
"For young peeps"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
New York is a 20 something's city. I stay here when I feel like hanging with the young set..the lobby is a total scene but the Breslin serves a great steak.!
Genuine Expedia guest review
Other trip Oct 23, 2014
Tom
US
4.0 / 5Excellent
"Interesting hotel space"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel has an industrial feel to it. Great location. Different Decour but very interesting.we would stay here again in the future.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you for your comments, James. We are glad you enjoyed your stay and plan to return! We will look forward to it. Warm regards, The Staff of Ace New York
1 night family trip Oct 19, 2014
james
US
2.0 / 5Fair
"Trying to hard"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
This hotel is "fine", but not fantastic. There is nothing worse to me then something or someone force feeding you cool. They mine as well have arrows pointing to everything telling you how hip they are. Like sleeping in an Urban Outfitters.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you for your feedback, Chris. Although our decor might not be for everyone, we do hope you were comfortable during your stay and that all of your service issues were met. Warm regards, The Ace New York Team
1 night trip Oct 18, 2014
A Traveler
US
4.0 / 5Excellent
"Perfect hotel for a quick escape"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed only one evening at the Ace Hotel and everything was what the other pleasant reviews said. The staff are extremely friendly and welcoming, the room was fantastic and the location was great! I thoroughly enjoyed our stay and would definitely recommend the Ace to anyone looking to book a room in NYC.
Genuine Expedia guest review
Response by Ace Hotel New York
Your recommendation means a lot to us and we thank you for it! We are happy that you enjoyed your experience and we look forward to seeing you again. Warm regards, The Staff of Ace New York
Other trip Oct 20, 2014
A Traveler
US
4.0 / 5Excellent
"Check-in took too long"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It took too long to check - in. Receptionist were all on the phone as the line grew longer. Get someone else to answer phones! Some of these folks travelled across the world to get there.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Andrew - Your feedback is important to us and we thank you for taking the time to share it. Our sincerest apologies for the long wait at check in. We will discuss this in our department meeting and adjust staffing levels as needed. We hope to see you again. Warm regards, The Staff of Ace New York
1 night family trip Oct 11, 2014
Andrew
US
4.0 / 5Excellent
"Nice Place--Great location!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The room was small but comfortable. Had a funny smell in the hallway...kind of mildewy. The lobby and restaurants were good.
Genuine Hotels.com guest review
2 night romance trip Sep 26, 2014
Monica
US
4.0 / 5Excellent
"Good for a quik fix"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I love the Hotel, the stores, DJ huggybear.. The restaurant was a desperate move, because we were starving. It was overpriced and not good. The wine was very good. Front desk check in was a little slow, but he was nice. 1 of the pillow cases had a unremovable spot on it. Mattress was not so great. View, character, art of the room - Great. Bathroom - love it. Our cards to the door were acting up and would not stay locked, so that was a bit unnerving when my card would not let me get back to my room on the 12th floor coming back with 2 cups of hot coffee and breakfast. But it is a cute hotel with lots of cool and eclectic stuff.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Pamela Nanton, Thank you for your visit and feedback, Neighbor! Our sincere apologies for the inconvenience and frustration caused by the key issue. Engineering has made necessary repairs to the lock and all is good. We do hope you will offer us a second chance and visit again. xoxo The Staff of Ace New York
1 night trip Sep 20, 2014
Pamela Nanton
US
5.0 / 5Outstanding
"We Love this Hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Every year we continue to return to The Ace. Although the immediate area is a little odd, just walk 3 blocks & you're in Flat Iron. Plus you can walk to the Highline and it's a quick subway ride to Soho.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Matilda - Many thanks for visiting us every year! It is the greatest compliment we could receive and we look forward to it. xoxo, The Staff of Ace New York
1 night trip Aug 31, 2014
Matilda
US
5.0 / 5Outstanding
"Good Vibes in NYC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location lower midtown near FlatIron district. Super cool attentive staff. Vibrant atmosphere in lobby 24/7. Comfy rooms. Can't go wrong here.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you Robert! Your comments and recommendation mean a lot to us. We are happy you enjoyed your stay and look forward to seeing you again soon. xoxo The Staff of Ace New York
3 night trip Aug 29, 2014
robert
US
4.0 / 5Excellent
"Over- all a good stay busy small"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
This is a hip-happening hotel. There is lots going on in the lobby. The room was small as expected for a NYC room. The bathroom door is right next to the bed and slides. It doesn't close. So there was no privacy between the bed, actually where you put your head, and the toilet. And the sliding bathroom door has frosted glass. So in the morning the light from the bathroom window comes in through the bathroom... I like a dark room to sleep in. If you are using that part of Mid Town its location is great. We had a view of the Empire State building from our room. Very close to Herald Square/ Macy's/ Broadway times square. Over all well worth the price for a NYC hotel
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thanks for your feedback. We would love to find the perfect room for you during your next stay. Unique room layouts abound at Ace. Please let the desk agent know your preference when checking in and we will do our best to assist. Comfort is Everything and we hope to welcome you back again soon! Warm regards, The Staff of Ace New York
2 night trip Aug 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Groovy Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a nice ACE. I have stayed at several in different cities and always enjoy them. The hip crowd in the lobby make me feel a bit old but that is not anybody's fault. I had a drink in the attached bar and it was $16.00. BYOB if you are on a budget. Other than that, I recommend it as a good value.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you so much James! Your feedback means a lot to us and we are glad you enjoyed your stay at Ace New York. Come back soon!
3 night trip Aug 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love it! Perfect
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Vikki! It is always nice to know when a guest enjoys their stay and we thank you for providing feedback. We hope to see you again soon. All the best, The Staff of Ace New York
2 night business trip Jun 11, 2014
Vikki
US
2.0 / 5Fair
"Earsplitting noisy lobby"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
I was here 2 years ago and enjoyed the energy and blogger crowd that fill the lobby. But someone at the hotel has now decided that the volume of the lobby music should drown all possibility of conversation. I tried to ask the bar tender if she could turn it down a notch but she could not hear me.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Mark, Thank you for your feedback. Our apologies for the lobby music's volume. Our intention is for guests to be able to hold conversations and we are looking into what occurred during the dates of your stay. Please accept our apologies and we hope you will offer us a second chance. Warm regards, The Staff of Ace New York
3 night business trip Aug 6, 2014
Mark Fossen
US
5.0 / 5Outstanding
"Fantastic hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel had a great vibe from the second we walked in. The hotel staff were impeccable and amazingly helpful. The room was fabulous, clean, and perfectly decorated!
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Kiley! We are so happy you enjoyed your stay! The words you used to describe the staff delighted all of us. Thank you. We look forward to seeing you again. xoxo The Staff of Ace New York
1 night trip with friends Jul 26, 2014
Kiley
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a great visit to NYC and this hotel was perfect! Great location and overall vibe!!! Two great restaurants and a coffee shop in the lobby. Heading either north or south, this neighborhood is smack dab in the middle.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Hi Cincinnati Lee! We appreciate your feedback and are happy to read you had an enjoyable stay in NYC and that staying at Ace was part of your plans. We will look forward to seeing you again. All the best, The Staff of Ace New York
5 night business trip Jul 26, 2014
Cincinnati Lee
US
5.0 / 5Outstanding
"A Cool Place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was in a "Basic" room that was spartan but cool by being so. Great mattress and my room was clean and quiet. Great quote on a tile in my bathroom sums up their fun and irreverent attitude. It read "Want a fresh towel? Leave it in the tub. No tub? Leave it in the shower. No shower? Leave it in the sink. No sink? Leave it on the floor. No floor? Leave." The lobby was dark and had large couches occupied by people busily working their iPads. And, there seemed to be just as many families. The Ace is a welcoming place and I will definitely stay there again.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you for all of your kind words George R. We are happy you enjoyed your stay and look forward to your promise of a return! xoxo The Staff of Ace New York
1 night trip with friends Jul 26, 2014
George R
US
4.0 / 5Excellent
"'Mid-town Hip' is not an oxymoron"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A young, trendy, boutiquey hotel but close to midtown. The two restaurants and coffee shop are excellent. The lobby is almost too crowded and buzzy and busy. I think locals use it for the WiFi. So there's not a lot of quiet public space. Rooms are nice -- we asked for a high floor for quiet and it was fine, with a great view of the Empire State Building. Great beds. Full-sized Smeg fridge full of over-priced goodies. Great shower for pressure and flow but so small you stick to the shower curtain. Free WiFi worked on lots of devices. The staff we dealt with were friendly despite the 'too cool to care' atmosphere. So it's like a bit of Williamsburg on 29th st. Not my favorite neighborhood but never far from stuff either.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
"A novelty hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our mini room was quite comfortable for its size, the bathroom was huge with a very nice shower, and we had a great view to the north. Amenities were fun and livened up our stay, although we did not partake of anything on the room menu (I think it's there more for entertainment as the prices are beyond absurd). Lobby was dark, loud, and busy. Sandwich from the Breslin was delicious.
Genuine Hotels.com guest review
Response by Ace Hotel New York
We are happy you enjoyed your stay and thank you for your constructive feedback. We strive to exceed our guest's expectations and your comments help us achieve that. We hope to see you again. Warm regards, The Staff of Ace New York
1 night trip Jul 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Went to New York for the 4TH of July week ."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
At the Hotel the clerks helped us how to get around the City , use of subway as Well as taxis We went to the Brooklyn Bridge to see the fire works, amazing then we took a taxi to take my grand daughter home, from there we took the subway...... following day we meet some friend and had lunch at time square, that nite We had dinner at the restaurant adjason to the hotel and was excellent.... next day we went to a musical Jersey Boys. very good..... all was very nice and felt very safe it was a great trip.....
Genuine Expedia guest review
Response by Ace Hotel New York
Many thanks for your lovely review and we are happy you enjoyed your 4th of July in NYC. The fireworks were spectacular this year! We look forward to seeing you again. xoxo The Staff of Ace New York
Other trip Jul 9, 2014
Carlos
US
5.0 / 5Outstanding
"4th of July Fireworks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Ace is a great hotel. Very trendy. It was within a very short walk of the subway and close to the Macys flagship store. The hotel is hard to beat as far as service is concerned. You can't go wrong staying there.
Genuine Hotels.com guest review
Response by Ace Hotel New York
Thank you so much, Lloyd! We are so happy you enjoyed your stay and found service at Ace Hard to beat. We are smiling from ear to ear. It will be nice to have you back with us. Warm regards, The Staff of Ace New York
4 night trip Jul 2, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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