"Check-in took too long"
It took too long to check - in. Receptionist were all on the phone as the line grew longer. Get someone else to answer phones! Some of these folks travelled across the world to get there.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Andrew - Your feedback is important to us and we thank you for taking the time to share it. Our sincerest apologies for the long wait at check in. We will discuss this in our department meeting and adjust staffing levels as needed. We hope to see you again. Warm regards, The Staff of Ace New York
"Nice Place--Great location!"
The room was small but comfortable. Had a funny smell in the hallway...kind of mildewy. The lobby and restaurants were good.Genuine Hotels.com guest review
"Good for a quik fix"
I love the Hotel, the stores, DJ huggybear.. The restaurant was a desperate move, because we were starving. It was overpriced and not good. The wine was very good. Front desk check in was a little slow, but he was nice. 1 of the pillow cases had a unremovable spot on it. Mattress was not so great. View, character, art of the room - Great. Bathroom - […] love it. Our cards to the door were acting up and would not stay locked, so that was a bit unnerving when my card would not let me get back to my room on the 12th floor coming back with 2 cups of hot coffee and breakfast. But it is a cute hotel with lots of cool and eclectic stuff. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Hi Pamela Nanton, Thank you for your visit and feedback, Neighbor! Our sincere apologies for the inconvenience and frustration caused by the key issue. Engineering has made necessary repairs to the lock and all is good. We do hope you will offer us a second chance and visit again. xoxo The Staff of Ace New York
"We Love this Hotel!"
Every year we continue to return to The Ace. Although the immediate area is a little odd, just walk 3 blocks & you're in Flat Iron. Plus you can walk to the Highline and it's a quick subway ride to Soho.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Matilda - Many thanks for visiting us every year! It is the greatest compliment we could receive and we look forward to it. xoxo, The Staff of Ace New York
"Good Vibes in NYC"
Great location lower midtown near FlatIron district. Super cool attentive staff. Vibrant atmosphere in lobby 24/7. Comfy rooms. Can't go wrong here.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you Robert! Your comments and recommendation mean a lot to us. We are happy you enjoyed your stay and look forward to seeing you again soon. xoxo The Staff of Ace New York
"Over- all a good stay busy small"
This is a hip-happening hotel. There is lots going on in the lobby. The room was small as expected for a NYC room. The bathroom door is right next to the bed and slides. It doesn't close. So there was no privacy between the bed, actually where you put your head, and the toilet. And the sliding bathroom door has frosted glass. So in the morning the light […] from the bathroom window comes in through the bathroom... I like a dark room to sleep in. If you are using that part of Mid Town its location is great. We had a view of the Empire State building from our room. Very close to Herald Square/ Macy's/ Broadway times square. Over all well worth the price for a NYC hotel Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Thanks for your feedback. We would love to find the perfect room for you during your next stay. Unique room layouts abound at Ace. Please let the desk agent know your preference when checking in and we will do our best to assist. Comfort is Everything and we hope to welcome you back again soon! Warm regards, The Staff of Ace New York
This is a nice ACE. I have stayed at several in different cities and always enjoy them. The hip crowd in the lobby make me feel a bit old but that is not anybody's fault. I had a drink in the attached bar and it was $16.00. BYOB if you are on a budget. Other than that, I recommend it as a good value.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you so much James! Your feedback means a lot to us and we are glad you enjoyed your stay at Ace New York. Come back soon!
Love it! PerfectGenuine Hotels.com guest review
Response by Ace Hotel New York Hi Vikki! It is always nice to know when a guest enjoys their stay and we thank you for providing feedback. We hope to see you again soon. All the best, The Staff of Ace New York
"Earsplitting noisy lobby"
I was here 2 years ago and enjoyed the energy and blogger crowd that fill the lobby. But someone at the hotel has now decided that the volume of the lobby music should drown all possibility of conversation. I tried to ask the bar tender if she could turn it down a notch but she could not hear me.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Mark, Thank you for your feedback. Our apologies for the lobby music's volume. Our intention is for guests to be able to hold conversations and we are looking into what occurred during the dates of your stay. Please accept our apologies and we hope you will offer us a second chance. Warm regards, The Staff of Ace New York
This hotel had a great vibe from the second we walked in. The hotel staff were impeccable and amazingly helpful. The room was fabulous, clean, and perfectly decorated!Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Kiley! We are so happy you enjoyed your stay! The words you used to describe the staff delighted all of us. Thank you. We look forward to seeing you again. xoxo The Staff of Ace New York
We had a great visit to NYC and this hotel was perfect! Great location and overall vibe!!! Two great restaurants and a coffee shop in the lobby. Heading either north or south, this neighborhood is smack dab in the middle.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Cincinnati Lee! We appreciate your feedback and are happy to read you had an enjoyable stay in NYC and that staying at Ace was part of your plans. We will look forward to seeing you again. All the best, The Staff of Ace New York
"A Cool Place!"
I was in a "Basic" room that was spartan but cool by being so. Great mattress and my room was clean and quiet. Great quote on a tile in my bathroom sums up their fun and irreverent attitude. It read "Want a fresh towel? Leave it in the tub. No tub? Leave it in the shower. No shower? Leave it in the sink. No sink? Leave it on the floor. No floor? Leave." […] The lobby was dark and had large couches occupied by people busily working their iPads. And, there seemed to be just as many families. The Ace is a welcoming place and I will definitely stay there again. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you for all of your kind words George R. We are happy you enjoyed your stay and look forward to your promise of a return! xoxo The Staff of Ace New York
"A novelty hotel"
Our mini room was quite comfortable for its size, the bathroom was huge with a very nice shower, and we had a great view to the north. Amenities were fun and livened up our stay, although we did not partake of anything on the room menu (I think it's there more for entertainment as the prices are beyond absurd). Lobby was dark, loud, and busy. Sandwich […] from the Breslin was delicious. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York We are happy you enjoyed your stay and thank you for your constructive feedback. We strive to exceed our guest's expectations and your comments help us achieve that. We hope to see you again. Warm regards, The Staff of Ace New York
"Went to New York for the 4TH of July week ."
At the Hotel the clerks helped us how to get around the City , use of subway as Well as taxis We went to the Brooklyn Bridge to see the fire works, amazing then we took a taxi to take my grand daughter home, from there we took the subway...... following day we meet some friend and had lunch at time square, that nite We had dinner at the restaurant […] adjason to the hotel and was excellent.... next day we went to a musical Jersey Boys. very good..... all was very nice and felt very safe it was a great trip..... Read moreGenuine Expedia guest review
Response by Ace Hotel New York Many thanks for your lovely review and we are happy you enjoyed your 4th of July in NYC. The fireworks were spectacular this year! We look forward to seeing you again. xoxo The Staff of Ace New York
"4th of July Fireworks"
The Ace is a great hotel. Very trendy. It was within a very short walk of the subway and close to the Macys flagship store. The hotel is hard to beat as far as service is concerned. You can't go wrong staying there.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you so much, Lloyd! We are so happy you enjoyed your stay and found service at Ace Hard to beat. We are smiling from ear to ear. It will be nice to have you back with us. Warm regards, The Staff of Ace New York
"Loved the vibe"
Great service Amazing locationGenuine Hotels.com guest review
Response by Ace Hotel New York Many thanks for your kind comments! We are glad you enjoyed your visit and hope to see you again soon. xoxo, The Staff of Ace New York
"Great place to stay"
A very unique hotel experience. Loved every second of it!Genuine Hotels.com guest review
Response by Ace Hotel New York Ahh Jodi! We are very pleased you enjoyed every second of your stay. Thank you so much for posting your feedback and we look forward to seeing you again! xoxo The Staff of Ace New York
Stayed here for Pride weekend. The hotel has an eclectic and fun, young vibe. Staff was accomadating and friendly, and the hotel bar and liberty hall provided great entertainment.Genuine Expedia guest review
Response by Ace Hotel New York Hi Sarah. We are glad you had the chance to share Pride Weekend with us and enjoyed your stay. Thank you for your feedback and we look forward to seeing you again. Warm regards, The Staff of Ace New York
"Tiny but Cool"
I'm used to very small hotel rooms in NYC, but my 12th floor room—which was outfitted with bunk beds—was the smallest I've been in so far. The bathroom featured a nice shower and toilet, with the sink just in front of the beds themselves in the main room. The decor is trendy and camp-like. I'd probably stay again but would want to book a room with a […] full-size bed. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Hello! Thank you for your feedback. Ace New York offers plenty of room options to meet all needs and budgets. We hope to see you again! xoxo The Staff of Ace New York
"Nice place, but tries a little too hard..."
This is a nice hotel, good location, nice staff. My room was clean and quiet and the "mini" size was just right for me staying by myself. But the hotel is overall very dark, not a lot of light. It's sort of like hipsters vomited all over it... the hotel tries VERY hard to be alternative, clever "sayings" on the wall, unusual doorknobs, quotes about […] life and dreams written on almost everything... I feel they could scale that back a bit, put in a couple brighter lightbulbs they could improve the overall feel of things. Read moreGenuine Expedia guest review
"Cute and Comfortable Fun Boutique Hotel"
My room was small (average size for NY), but it was cozy, clean, well-appointed, and decorated really nicely. The location was also ideal as it was pretty centralized. I wish I could stay longer!Genuine Hotels.com guest review
Response by Ace Hotel New York Your feedback means a lot to us and we thank you for posting your comments. We are glad to know you enjoyed the comfort, cleanliness and decor of our rooms. We hope you will return to us soon and certainly for a longer visit! xoxo The Staff of Ace New York
"Great new find in NYC!"
Based on a friend's recommendation, we booked the Ace Hotel, and we were not disappointed. The hotel had a cool hip vibe from the get-go. The lobby was pretty much a party every night, so if you don't like a noisy lobby this hotel is not for you. But they had wonderful outlets including a great if slightly pricey restaurant and wonderful coffee shop. […] They had several others that we didn't have a chance to check out. The look and feel of the hotel was little masculine. Simple and functional and very comfortable. The hotel products are amazing. Definitely, a hotel for a younger or young-at-heart traveler, but my husband and I agreed that we would stay at the Ace again in a heartbeat. Plus, we will be checking out their other hotels in other cities. Great new find for a frequent traveler to NYC! Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York We are so happy you enjoyed your stay enough to inspire return visits! Thank you so much for your comments and we look forward to seeing you again! xoxo The Staff of Ace New York
fantastic hotel. great food. friendly staff and centrally located.Genuine Hotels.com guest review
Response by Ace Hotel New York We are delighted you enjoyed your stay and we sincerely appreciate your feedback. The Staff of Ace New York hopes to see you again soon!
"If you like "hip," this is a good place"
Lobby on Sat night was extremely loud, a real scene.Genuine Hotels.com guest review
"Convenient Location & Hip Space"
Ace really is a beautiful hotel in a very convenient location. The surrounding neighborhood is not quite what I expected, but it was safe. The hotel was trendy and fun. The hotel lobby restaurant and bar seemed to be a popular hangout and fortunately did not disrupt our stay. Great view from our room. Surprisingly uncomfortable and small shower (I am […] skinny and the shower curtains were suffocating). Overall a fun place to stay. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Your review is a delight to read and we are happy you enjoyed your stay, Ben! Our apologies for the shower curtain issue. Notes were placed in your profile to reflect your preference and we will do our best to block you in a room with a different layout when you return. All the best to you, The Staff of Ace New York
hotel is very boutique like with very unique new york feel. Great place to have a nightcap or pre drink before heading out on the town as well. Restaurants in the hotel and coffee shop are also wonderful. Service was fantastic and rooms are unqiue, clean and fun.Genuine Expedia guest review
Response by Ace Hotel New York We are grateful for your visit and feedback! Thank you for sharing. It's true there is a lot to experience under this big roof and we are are very happy to see your fantastic comments. We hope to see you again! xoxo, The Staff of Ace New York
"thoughtful attention to details"
Arrived on red-eye and called to see if any rooms available a little early. They were super-helpful and it worked out.--hugely grateful. This made it possible to arrive at my office in better shape than I would have otherwise. Had a 'mini' room, but if you aren't spending much time in it, it's completely fine. The aesthetic is spare but they have necessary […] amenities in the room (no closet though but have some creative ways around it). Wireless worked, hair dryer, hangers, basic toiletries, ironing supplies, etc....The only negative in their control is very dim lighting. Didn't know very low-lighting (throughout the hotel) was part of the hipster (lobby seems to crawl with them 24/7) mentality but evidently it is. Otherwise, it's noisy outside, although maybe on the lower end of the scale considering it's NYC and there is no such thing as real quiet. The front desk was very prompt, efficient, and responsive the couple times I called with questions. Stumptown Coffee right off the lobby is a huge bonus. Would definitely go back. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Hello We hope this message finds you well. We wanted to tell you how much we appreciate your lovely comments. It makes us happy when we able accommodate our red-eye guests! Thankfully our lobby is a pretty comfy alternative when enjoying your Stumptown should a room not be available. We value all feedback so we will take your notes on lighting into consideration. Please feel free to share any of your room preferences at check in. We want you to be comfortable! All the best to you until next time! The Staff of Ace NY
The best hotel I've ever stayed in. Super coolGenuine Hotels.com guest review
Response by Ace Hotel New York Hi John- We do like knowing we are the best hotel you ever stayed in! Thank you and we will look forward to seeing you again. xoxo The Staff of Ace NY
"Good choice but Mini room may not be for everyone"
I thoroughly enjoyed our stay. This is a hotel with a lot of character. The staff is extremely friendly. The lobby is a bit of a Chelsea hangout so you can interact with locals if you want to do so. The coffee shop at the street level serves the best espresso we had in NYC - highly recommended. The only downside may be that our low-cost rate was for […] a "mini" room and it is small as you would expect (maybe smaller). For me this was no problem since I travel light and have no interest in extra space but if you do, you may want to opt for a larger and slightly more expensive room. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you Albert! We appreciate your visit, feedback and advice to our future guests! Thank you for acknowledging our dear staff and we like knowing your perfect espresso was found mere steps away! Please come see us again soon. Future guests: We have 7 room categories and all of our rooms are unique. Warm regards, The Staff of Ace NY
"Great hotel in a great location"
We love this hotel! It's conveniently located to transportation and attractions. The staff is very welcoming and the rooms are clean and attractive. We have stayed at the Ace Hotel several times and will be returning. My one and only criticism would be to make the hallways more brightly lit.Genuine Hotels.com guest review
Response by Ace Hotel New York Thanks for the love Bob! Your feedback means a lot to us and is shared with all of the staff. Suggestions are always welcome and definitely taken into consideration. We hope to see you again soon, The Staff of Ace NY
Excellent location, staff prompt & professional, room clean, comfortable, & low noise for NYC. Stumptown & Breslin are huge bonuses.Genuine Expedia guest review
Response by Ace Hotel New York Hi austin town, We are glad you enjoyed your stay with us! Thank you for your feedback. I am happy to share your comments with our staff and neighbors. We hope to see you again soon! Cheers, The Staff of Ace NY
"Straight no chaser"
Booked a mini room at The Ace Hotel. I was worried that the size of the room would be to small to be comfortable. I was wrong. While it was not large by any means the aesthetics and design of the room made it perfectly comfortable. It had everything I needed, plus a functional utilitarianism that made it the perfect respite from the city below.Genuine Hotels.com guest review
Response by Ace Hotel New York Hey Devin! Thank you for the thumbs up on the mini room and your feedback. We are happy to hear you had everything you needed for a comfortable stay. We look forward to having you back one day! xoxo, The Staff of Ace NY
The hotel was close to our destination. Made it convenient.Genuine Expedia guest review
Response by Ace Hotel New York Hi, Thank you for your visit and we are happy our location was close to your destination. We know it can make all the difference. We hope your travels will bring you back to us someday. The Staff of Ace NY
"Ace was Amazing"
We had an incredible stay at the Ace in Manhattan. Sean at the front desk was incredible and every member of the team was helpful. The Breslin bar was great too, as was Stumptown coffee! Perfect stay !Genuine Hotels.com guest review
Response by Ace Hotel New York On behalf of Sean and the entire crew at Ace NY, we thank you for your kind words and hope you will return to us soon!
"Great and very Diferent Hotel!"
Great Stay if you are looking for something different, definitely more on the "party or young" side, not loud but vibrant loby... Hotel Staff was extremely helpful and our bed was very comfortable.Genuine Hotels.com guest review
Response by Ace Hotel New York Many thanks for your fantastic comments! We are especially happy to read the acknowledgement of our incredible staff. We look forward to your return. Warm regards, The Staff of Ace NY
"Great vibe close to union square"
Had a great time . Cool place to just hang out.Genuine Hotels.com guest review
Response by Ace Hotel New York We are very happy to read you had a great time while visiting us and will look forward to your return visits! xoxo The Staff of Ace NY
"Ace hotel experience"
The hotel was great. There were great places to eat in a few different prices ranges. The Room decor was quirky but tasteful. Amazing coffee shop downstairs. Overall a great place to stay. I will be backGenuine Hotels.com guest review
Response by Ace Hotel New York It is an experience and we are so happy you enjoyed your! Thank you for your feedback and we will look forward to your return. Warm regards, The Ace NY Staff
"Fun, trendy, GREAT customer service"
I was prepared to find the Ace overpriced, too small and obnoxious....it was refreshingly exactly the opposite. The room was clean tidy and far larger than what I've gotten at the Hudson or other similarly priced boutiques, the people were SO FRIENDLY and helpful at the hotel, the food was great - all told, I will stay again.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you for your fantastic comments regarding your recent stay! It really means a lot to us that you will return and we will look forward to it. xoxo, The Staff of Ace NY
The Hotel staff was great.The room although small,it had enough room for a short stay.My wife loved the little idiosyncracsies of the room.The lobby was loud,and not easy to navigate.We would definitly come again-we even talked about visiting all the Ace Hotels. Nice stay Thank YouGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you so very much for your visit and feedback. We are happy you and your wife enjoyed your stay and plan to visit not only Ace NY again but ALL of our properties. It sounds like an excellent idea! xoxo, Your Ace NY Friends
"Love this place!"
What a great unique hotel find in nyc! Incredible lobby, interesting one of a kind rooms and the loveliest friendliest staff. Thanks so much for such a nice stay, I plan to stay here on my future nyc trips.Genuine Expedia guest review
Response by Ace Hotel New York We are very happy to read your review and see that you had such a great time with us! The comments regarding the staff truly make us smile. Thank you for taking the time to post your feedback and we will look forward to your return. xoxo The Staff of Ace NY
"86 degrees in my room"
Not a great stay and my last. No AC in my room or floor and no offer of a fan etc. The desk help met this complaint with a "yeah we know - lot's of people complain about it". Reminded me of a dorm rather than a hotel.Genuine Hotels.com guest review
Response by Ace Hotel New York Hi Michael, Please accept our sincere apologies for the AC issue you faced while you were with us and more importantly for the way this issue was handled when you brought it to our attention. We are sorry. An immediate call to retrain staff has been issued and as most of us are travelers ourselves we understand your frustration and also know how we would like to be treated in these circumstances. Warm regards, The Staff of Ace NY
"Nice hotel, but heat still on in hotel"
Recently stayed at the Ace hotel this weekend. The hotel was really cool, the room was very spacious for a NYC hotel. My only complaint is that the heat was still on in the hotel at it was 78 degrees outside. When I checked out and the man at the desk asked me how my stay was I said, "it was alright, it was extremely hot in the room" he replied "yeah, […] we didn't switch over our pipes to the AC". Needless to say I don't think this was an appropriate response. Everyone who stayed in my room, which was on the 12th floor, did not sleep at all that night. What a waste of money and no apology at all. Like I said the hotel is really cool and nice, I like how you have to have a room key card to activate the elevator, that made me feel safe. But not happy about paying a lot go money to lay in a sauna all night and not able to sleep or feel comfortable. Read moreGenuine Expedia guest review
Response by Ace Hotel New York Hi Cory, Thank you so much for your feedback. We apologize to you and your guests for the problems with the heat during your stay and for the lack of care you experienced when you brought this issue to us. We will reach out to you personally in order to resolve this properly and restore your confidence that we care about you, our guest. We appreciate that you liked our property and felt safe here and we'd love to have you return. Sean + Lisa
"A tad hip, a little worn, a great pub"
I booked the cheapest room which was a bunk. The rug stunk and the desk girl was nice enough to put me in the "attic" mixed into some full time residents for another $25. It wasn't great, but very tolerable. Decor was like a garage. I would be happy to stay there weekly if the price was right. The pub downstairs was worth the visit. Staff was super […] cool, food was gastropub great, and the cask ale rocked. I met very interesting people at the bar and returned a second night to eat the rest of the menu. Try the scotch egg and lamb burger. Read moreGenuine Expedia guest review
Response by Ace Hotel New York It sounds like you enjoyed your stay with us and we certainly would enjoy having you here on a weekly basis! Our sincere apologies for the room issue - we are happy to hear you were moved. Our Housekeeping Team has been dispatched to check it out. We hope to see you soon, The Staff of Ace NY
"A cool scene with unique rooms"
Overall I loved my room. Get a medium room. It was nicely appointed and came with a guitar, turntable and a selection of albums (!!), all of which I enjoyed over the course of my stay. I loved that. I also loved the big fridge which was very convenient and the "curated" selection of drinks and snacks. The bathroom was cute and sufficient, I liked the […] toiletries. Overall the room felt like my own little studio in the heart of the city. The hotel itself has a great scene in the lobby area, with a bar and two attached restaurants, plus some (expensive-ish) shops, and a spot for coffee. Cool vibe and decor, and very lively, full of people. The only issue is there was always a large mass of students, likely not hotel guests, hunched over on their laptops hanging in the lobby all day, taking up all the tables and couches. I understand the appeal for them, but as a guest I could never find a spot to sit and enjoy a cocktail or drink, so I always had to leave and go elsewhere. The neighborhood was fine, not much in the immediate area but walk a block or two and there's more going on. Plus it's convenient to the metro in a few directions. Overall I would stay at Ace again for the comfy and unique room and the overall style.. It's a fun spot. Read moreGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you very much for your visit and feedback. We are so happy you enjoyed your stay and want to apologize for the lack of seating you encountered in the lobby area. We will always find a place for our hotel guests. Please feel free to let any staff member know you are a guest of the hotel and we will find you a spot in no time! We look forward to seeing you again! Warm regards, The Staff of Ace NY
"In desperate need of a remodel."
The air/heat is so loud it's difficult to run it. The first night the TV would barely work or turn off. I finally had to unplug it. The next morning, I turned the shower on and pushed a little too far. The water was scalding hot.. the faucet became stuck and I had to call someone up to fix. I've stayed here a few times and I have really tried to like […] it but my last stay has made me realized I can't. The rooms are very old. It is highly overpriced compared to other hotels that are much nicer and newer. Read moreGenuine Expedia guest review
Response by Ace Hotel New York Hi Traveler Thank you for being a loyal guest of Ace NY. Our sincerest apologies for the many issues you faced in the room you were issued. In cases like this we usually move guests to a new room. We are sorry that did not happen. Improvements are part of a constant program at Ace NY and some of the things you mentioned will happen in 2014. We wish you had not posted anonymously so we could offer our apologies and look after your next stay. We certainly hope you will offer us that chance. Warm regards, The Staff of Ace NY
"Very funky fun hotel with an awesome, upbeat vibe."
Not what one would expect from a New York hotel, but if you are up for an offbeat adventure with all the amenities, cleanliness, and service one could want, this is a fun option!Genuine Expedia guest review
Response by Ace Hotel New York Many thanks for your comments - we like knowing you had some fun while you were with us and look forward to seeing you again! xoxo The Staff of Ace NY
Rooms clean. Service very good. Great lounge bar. Will stay again.Genuine Hotels.com guest review
Response by Ace Hotel New York Your feedback means a lot to us and we thank you for taking the time to write. We look forward to your return! All the best, The Staff of Ace NY
Really enjoyed our stay here - the location was great for mid-town and allowed us to walk everywhereGenuine Hotels.com guest review
Response by Ace Hotel New York Thank you for your comments! The location is super convenient ( we are big fans of Madison Square Park on a sunny day!) and the subway stop on the corner is a great way to get to spots further away. We hope you will visit again. xoxo The Staff of Ace NY
"Interesting Boutique Hotel"
Nice update of an older NYC apartment building. Interesting theme that didn't quite work for me (too old & unhip) but the room was very clean with an extremely comfortable bed. The main lobby was filled with young hipsters and very loud music and the elevator location (right next to a heavenly smelling coffee roaster) required that you wait in that […] environment until the lifts arrived. Once above the 2nd floor the noises and smells were gone and the actual room had thick walls and was very quiet and clean. Read moreGenuine Hotels.com guest review
"Great trendy spot"
Great hotel. The bar was excellent and the room was very unique and comfortable.Genuine Hotels.com guest review
Response by Ace Hotel New York Thank you for your feedback! We are happy to hear your experience was a unique one and look forward to seeing you again! Warm regards, The Staff of Ace NY
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