"Review of Goreme Kaya Otel"
The hotel was impressive and close to downtown. Service was good. The double/twin room was rather small in size and felt cramped. We could do with little extra room to move around. Bathroom could need some renovation too. Else a big hotel and fine.Genuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class thank you very much for your review. We will be happy to see you again.
Amazing hotel. Receptionist is very cooperative. Lots of benefits. Amazing service. Amazing cave suite. I would strongly recommend this hotel to everyone.Genuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class Dear Guest, thank you very much for your nice commend aboutus . wee will be happy to see you again. best wishes.
Clean and nice. Front desk staff was great, a big help to us. The wood floors in the room were very noisy however, and the shower leaked water all over the bathroom. Beautiful location though.Genuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class Dear Guest, Thank you very much for your nice comment . we will be more careful about your warnings.. we will be happy to see you again in our hotel. kind regards,
"Couldn't have asked for a better place"
The hotel was located a minutes walk away from all the restaurants and bars and the main part of Goreme. It was still far enough to be very quiet. The staff were helpful in telling us where to go for food and drinks and in helping us book a shuttle for the ride back to the hotel. The breakfast is fantastic! Haven't seen that large of a selection in […] quite a while. Salad bar, fruits and vegetables, eggs, hashbrowns, meat options, and not to mention all the Nutella you could possibly want. A great value that was included in our rate. The breakfast, combined with the patio overlooking some caves, was an incredible way to start the day. Our room on the 3rd floor was a good size for 2 people and we had no complaints. The 'cave style' room and hallways were a good touch. Couldn't have asked for a better place. Read moreGenuine Expedia guest review
View was breathtaking. Great breakfast and dinner buffet.Genuine Expedia guest review
"Beautiful Hotel, wonderful views"
I had a really lovely stay at the Goerme Kaya Hotel. The balcony had really beautiful views of the surrounding caves and parts of Goerme. I had a cave room, which was loft style and super fun to stay in. The room was clean and comfortable and very spacious. Hotel staff were super nice in helping me to book tours and figure out what to do with my time […] in Cappadocia. Read moreGenuine Hotels.com guest review
"Convenient, affordable cave hotel"
Goreme Kaya Otel was overall a great experience. It's an affordable hotel with the comfort of air conditioning and few extra frills but you don't feel like you're missing much. Mustafa was extremely helpful with booking shuttles, tours, and a hot air balloon ride. There is no safe in the hotel room and while dinner is included with some room rates, […] drinks including water is not. Read moreGenuine Expedia guest review
The breakfast and dinner was included, excellent quality, specially dinner. The staff was very helpful. The only inconvenience was that didn't have wifi on the rroom, only in the lobby. In summary I truly recommend it.Genuine Hotels.com guest review
"Goreme Kaya Hotel"
It is perfectly located, the restaurant service is very good and food very well served. The rooms are very nice and clean too. Unfortunately not all the staff can communicate in English. I would go back to this hotel if I had the chance.Genuine Expedia guest review
Loved sitting on my deck, enjoying a glass of wine and cheese, watching the sunset over the fairy chimneys. Delightful, relaxing hotel that allows you to experience the rocks in Cappadochia.Genuine Hotels.com guest review
"Go to Goreme Kaya =)"
We stayed at Goreme Kaya Otel for 4 days in December. It was great! They gave us a huge cave suite (as it was our honeymoon) and it was gorgeous. The bathroom was modern and luxurious with all the amenities you'd want. I mainly booked here for the indoor pool and sauna which were great. Staff were very helpful and friendly. They even dropped us at the […] bus station with the hotel car on our last day. The fairy chimneys are all around & the city center is just a 5 minute walk but can get a bit deserted at night. Cons are real though... if you need constant access to internet you won't get it from their cave rooms. We had to come to the lobby to go online. This is a blessing in disguise though if you want a wifi-less holiday experience. Read moreGenuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class thank you for choising to us and makind nice commend . We will be happy to se you in our hotel again. kind regards,
"Hotel built into Cappadocia caves"
We were upgraded to a top suite - comfortable, spacious two rooms, window views on three sides, quite spectacular. "Top suite" also means walking up to the top - we were treated to equivalent of fitness workouts each time we went to the room. Restaurant (breakfast buffet included; dinner buffet a good deal) has a spectacular view of Cappadocia landscape […] with chimneys and caves all over, plus early breakfast has the hot air balloons in view. Read moreGenuine Expedia guest review
I recommend it highly the location is perfect close to all attraction .Gokhan at front desk helpful and friendly the room r large clean.the only negative comment is the water no't hot enough at night,in the morrning really hot maybe thy use solar system .Genuine Hotels.com guest review
"Good hotel with unprofessional staff"
The hotel is nice and authentic. Cave room was relatively big with nice terrace. Heating worked well. Spa was enjoyable. Only missing point in room was the absence of water heater and tea/coffee bags. Otherwise the room and hotel is OK. On the other hand receptionist are not enough professional and informed us several times wrong. Before our trip we […] called them at least two times to ask for details and to be sure about the price and payment method. Dinner was included to room price, but the waiter brought us bill based on receptionist request. Another issue was the Turkish night that is worth to see, but if they say in advance that 50 TL must be paid for taxi, we probably would not participate. They informed us we will not have dinner during that event, but we had. Payment by card was not problem during our calls, but when we arrived the airport shuttle, room price, Turkish night, and balloon flight had to be paid separately and some portions with cash. As a conclusion, hotel is OK, but staff must significantly improve their knowledge about offered services and inform guest correctly. Read moreGenuine Hotels.com guest review
"Magical fairy castle!"
I was very impressed how the hotel went above and beyond. Room had been upgraded to a suite with a beautiful view. Staff were all standing at entrance to greet us when we arrived, and continued to do so. Made you feel very special. Beautiful location in a magical place! Cave rooms carved into natural "fairy chimneys."Genuine Expedia guest review
great place to stay, very comfortable, the food was plentiful fresh and appealing, location second to none with amazing views from the room I stayed on my own but I think I got the honey moon suit :) it was just the best, could not recommend the place highly enough, only down side due to the rooms being in the rock wifi didn't work and so had to sit […] in the lobby a small inconvenience really Read moreGenuine Hotels.com guest review
Muito bom! Quarto espaçoso e lindo hotel. Recomendo,Genuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class Dear Jumariana, thank you for your nice review. we will be happy to see you in our hotel again. kind regards,
"Kaloriferleri kapatmasalar daha iyi olur"
Sabah erkenden gezi için ayrılan müşteriler ardından kaloriferleri kapatmasalar ve sıcak suyun sıcaklığını kısmasalar daha iyi olabilir.Genuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class Otelimiz hakkında yapmış olduğunuz değerli yorumunuz için teşekkür ederiz. Uyarılarınızı dikkate alacağımızı bildirir, sizleri tekrar otelimizde ağırlamaktan mutluluk duyarız. Saygılarımızla,
"시내에 멀리 떨어져 있지만, 불편함이 없고, 경치와 호텔 분위기가 좋은 호텔"
근처 호텔 중에 가장 좋아 보입니다. 위치는 가장 외곽에 위치하지만, 관광 시 버스 픽업을 하기 때문에 불편함이 없습니다. 조식 맛있고, 풍경이 좋으며, 괴레메 지역의 특징을 살린 호텔 디자이이 인상적입니다. 직원들도 친절하고, 청결합니다. 욕실은 보통 수준.Genuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class Thank you very much for your nice commend about us. we will be happy to see you in our hotel again. Best wishes.
Passamos 2 noites maravilhosas neste Hotel Fantastico. O quarto caverna além de exótico e extremamente espaçoso e confortável, limpo e bem arrumado. O restaurante do Hotel e maravilhoso, com vistas deslumbrantes, excelente buffet no jantar e farto café da manha. O SPA e fantástico, com piscina aquecida e sauna pra ninguém botar defeito.Staff muito atencioso […] e sempre prestativo. O unico ponto negativo e o sinal de internet, que deixa desejar, no mais, definitivamente recomendo este Hotel, e com certeza me hospedaria novamente. Read moreGenuine Hotels.com guest review
Response by Goreme Kaya Hotel - Special Class Dear Francisco, thank you for your nice commend about us. we will be happy to see you in our hotel again. we will be fix internet problems soon. kind regards,
"Muy buena experiencia"
Excelente experiencia, era un poco incierto para mi el poder pensar que albergarte en una cueva pudiera ser confortable, pero si lo fue.Genuine Hotels.com guest review
"Aile ile gidilebilecek güzel bir otel"
Biz otelin en üst katında bulunan bir odada kaldık. kendine ait terası olması, odanın standartların yaklaşık iki katı büyüklükte bir oda olması nedeniyle rahat ettik. Doğal taş duvarlar ve tavanlar, yoğun ahşap kullanımı ile odaların mimarisi Kapadokya ortamına uygun. Otel konumu bakımından Göremede ve şehir merkezine yakın bir konumda. Sabah kahvaltıları […] açık büfe ve yeterli zenginlikte. Personel resepsiyondan aşçıbaşısına kadar ilgili ve güler yüzlü. Ziyaretiniz sırasında özellikte yöresel yemek olan desti kebabını otel aşçılarından isteyin. Pişmesi 3 saat süren bu yemeği gerçek anlamda yapan nadir yerlerden. Dışarıdaki restoranlarda %99 önceden pişmiş kebabı testiye doldurularak sunulan bu yemeği, otelde gerçekten çok leziz bi şekilde yedik. Fiyatına göre gerçekten kaliteli bir otel. Read moreGenuine Hotels.com guest review
위치 및 호텔 상태는 너무 좋습니다. 스텝들도 친절하나..다소 부족한 대응이 있습니다. 아침도 먹을만하나..객실에 거미줄이 간혹 보이는 경우가 있습니다..Genuine Hotels.com guest review
"Ein toller Aufenthalt in schönem Caveroom"
Wir haben uns sehr wohl gefühlt und wurden ohne nachzufragen upgegraded vom "Keller-Höhlen-Zimmer" ins super geräumige Höhlenzimmern mit zwei Fenstern und Bett auf Empore... kleine Abnutzungsspuren an einzelnen Möbelstücken und der deplatzierte Wasserkocher (keine Steckdose verfügbar) sind die einzigen Mängel. Die Nutzung des Pools sollte eigentlich […] etwas kosten, was ich nicht okay finde- aber wir konnten Pool, Sauna und Hammam auf Nachfragen, für eine Stunde mit Termin (dafür waren wir alleine dort) gratis nutzen. Das Frühstück war auch gut (mit frisch gepresstem Saft und frischem Omelette). Der Service im gesamten Haus war ausgezeichnet und dennoch unaufdringlich. Danke für die Gastfreundschaft, wir haben uns sehr wohl gefühlt und würden dieses Hotel wieder besuchen. Read moreGenuine Hotels.com guest review
터키 여행하면서 묵었던 숙소 중 제일 좋았던 것 같습니다. 기본적으로 굉장히 친절했던 직원들과 넓은 방과 좋은 시설의 화장실까지 모두 만족스러웠습니다. 가격대비해서 이정도만한 곳이 없는 것 같습니다. 사정이 있어 체크아웃이 좀 늦었는데 이해해주고 배려해주었고 저녁에 야간 버스를 타야해서 짐을 맡겨두었는데 짐도 잘 맡아주고 버스타는 곳까지 무료 픽업까지 해주었습니다.Genuine Expedia guest review
"리섹션에 있던 누나가 참 예쁘고 친절했습니다."
조식이 만족스러웠습니다. 조식을 먹을 수 있는 레스토랑의 뷰가 정말 좋았습니다. 중심가와 그다지 멀지 않고 오르막이 아니라 다행이었습니다.Genuine Hotels.com guest review
호텔위치는 오토갈에서 약간 먼듯한 느낌이 있지만, 호텔이 아주 깨끗하고 무엇보다 직원들이 친절해서 아주 맘에들었습니다 체크아웃후에 오토갈까지 드롭도 무료로 해주고 정말 맘에들었습니다 다시가도 묵고싶은 호텔입니다Genuine Hotels.com guest review
친절하게 방을 업그레이드해주고.. 프런트직원들의 친절함은 잊지 못할 듯 해요. 식사도 훌륭하네요. 위치는 광장에서 좀 떨어져 있지만 불편함은 못 느꼈네요Genuine Hotels.com guest review
"일본인 관광객이 많운 호텔이에요"
로비에 계신분들은 정말 친절하지만 식당에 계신분들운 별로 그리고 청소 상태가 좋지 않아요 화장실에 전에 숙박객의 속옷이 걸려있었어요 위치도 조금 외졌구요Genuine Hotels.com guest review
위치가 시내 중심에서 조금 떨어진 것 빼곤 만족스러움 전망도 환상적 손님 응대도 친절함Genuine Hotels.com guest review
괴레메마을 중심부에 도보로 이동가능한 거리에 위치히있고 습하거나 건조하지도 않은 적당한 수준의 호텔, 일본인에게 인기가 좋은지 투숙객들 태반이 일본인 같음, 조식 수준이 특히 좋은것 같음Genuine Hotels.com guest review
처음 객실에 들어섰을때 로마식 높은 천장과 돌로된 동굴의 매력적인 모습은 탄성을 자아냅니다. 동굴이라 여름에도 서늘하고 어디에서도 느낄 수 없는 놀라움이 있습니다. 일본인 단체 관광객이 많이 오는 호텔입니다. 아침식사도 아주 훌륭하고, 시설도 청결해서 좋았습니다. 한국인은 개별 관광객이 좀 오는 정도 입니다. 터키에서 머무는 동안 최고의 호텔이었습니다. 여기서 3박을 했는데 동굴이라서 어두운 것이 싫고, 볕이 잘 드는 방을 원한다면 동굴이 아닌 노란돌로 된 객실을 요청하셔도 좋을 것 같습니다.Genuine Expedia guest review
"Harika bir tatil"
Harika bir tatil geçirdik. Otelde Gökhan bey, otel müdürü ve çalışan tüm personele gösterdikleri yakın ilgi ve alaka icin teşekkür ederiz. Otelde degil, evinizde gibiydik. Otelin konumu, temizliği, manzarası ve imkanları ile, herkese gönül rahatlığıyla tavsiye edebileceğim bir yer , tereddüt yasıyorsanız , bu otel sonrası sizde iyiki tercih etmişim […] diyebiliriz :)) Read moreGenuine Hotels.com guest review
"one of three luxury hotels in Goreme Kapadokia"
It was nice and cleasn environment. It was located about 1 km far from Goreme town. Staffs are well educated to be kind. If I go to Goreme next time I will stay here again.Genuine Hotels.com guest review
"동굴호텔에서의 특별한 숙박"
동굴호텔에서의 특별한 경험을 할수 있습니다. 하지만, 동굴호텔의 특성상 쾌적하지 못한 단점은 감수해야 합니다. 또한, 동굴호텔 특성상 호텔방안에서는 휴대전화 수신이 불가하였습니다. 조식 뿐만아니라 석식이 무료로 제공되어서 다소 놀랐습니다. 버스정류장에서 걸어오기에는 조금 먼 거리일수도 있습니다. (10분소요)Genuine Hotels.com guest review
Nos parecio un hotel excelente. La atención muy buena y la habitación era muy bonita.Genuine Hotels.com guest review
"Ottimo hotel per una breve visita alla Cappadocia."
L'albergo si trova in una posizione stupenda, in una zona alla periferia di Goreme, di una tranquillità assoluta e con un panorama eccezionale. La nostra camera era molto grande, molto caratteristica e con un'ampia terrazza dalla quale ci godevamo ogni mattina lo spettacolo delle mongolfiere multicolori che ci passavano vicino. La cena è un po' ripetitiva, […] posto che l'albergo non è impostato per soggiorni più lunghi, ma la qualità del cibo era ottima. La cucina non era aperta all'ora di pranzo. Il personale della reception era molto cortese e disponibile. Read moreGenuine Expedia guest review
"가족여행에 좋은 동굴호텔"
7월4일부터 6일까지 2박을 Triple room에 숙박. 넓은 동굴룸에 욕조가 있는 욕실이어서 사용하기 편리했습니다. 방 전망은 식당쪽이라 별게 없었으나, 식당에서 바라보는 전망은 좋았습니다. 조식과 저녁부페가 제공되어 카파도키아 음식들을 다양하게 맛볼 수 있어 좋았습니다. 일본 단체 관광객들이 많이 이용하는 호텔이라, 새벽에 조금 시끄러워 잠을 깨는 불편은 있었으나, 대체로 만족합니다. 202호인가 묵었는데, 가능하면 위층쪽을 잡는게 조용할 거 같습니다 - 단, 짐을 들고 층계를 오르는 수고는 감수해야 할 것입니다.Genuine Hotels.com guest review
"Mycket bra helhetsintryck"
Trevlig och tillmötesgående personal med bra språkkunskaper i receptionen. Snabb service. Mycket god mat. Fisken var ett frågetecken. Positivt att bli uppgraderar avseende hotellrum. Fantastiskt läge på hotellet.Genuine Hotels.com guest review
Bell'albergo, camera molto bella, location fantastica, personale buono, cucina più che accettabile e abbondante, MA... ...hanno la pessima abitudine di lasciare che i pullman che scaricano i turisti sostino per decine e decine di minuti (e a volte vengano anche lavati) davanti all'ingresso principale CON I MOTORI IN MOTO. La terrazza del ristorante […] è proprio sopra all'ingresso, e cenare alla puzza dei gas di scarico non è esattamente la più esaltante delle esperienze. La situazione non è migliorata nemmeno dopo essere sceso nella hall a protestare: non sapendo che pesci pigliare, la ragazza della reception ha semplicemente finto di non capire quello che stavo dicendo Read moreGenuine Expedia guest review
"Great location with amazing views"
01/08/15 Shraddha R Boston, Massachusetts
We stayed here for just a night in Dec, and we left wishing we had spent more nights. The location was beautiful. Our room had a balcony that looked over the Goreme landscape. The sky was cloudy in the morning, and therefore we missed the balloons, which would have made the sight even more beautiful. The only hitch was that even though we arrived at about 10 in the night, we felt like it was past midnight. The restaurant was already closed for dinner, and it was new year's eve! So definitely if you are arriving late in the night, please make sure to have your dinner plans in advance elsewhere. Also, the WiFi really sucked. You only good some signal if you sat out on the terrace. The breakfast selection was good, and the restaurant terrace also overlooks the amazing view. The rooms were nice and cozy, with a really big bathroom. We would highly recommend this hotel for a nice and comfortable stay.
12/29/14 Farhana008 Johor, Malaysia
I have stayed only one night on 13th December and i just walked-in. Stayed in a room with 2 single bedroom and it was spacious for the single traveller. I love the breakfast at the terrace. The view from the terrace was breathtaking. The staffs as Arzu and Emre are friendly and helpful. The only issue is wifi and the connectivity only available at the lobby.
11/29/14 uppalrajesh New Delhi, India
Good hotel. Some sections are actually in the rock. My room was not a cave room. Spacious with clean washroom, tea/coffee, good breakfast (simple). Wifi was a issue- only in the lobby. Staff was very courteous. Great view from the room and from the balconies. Located at the end of the road but not secluded. Short distance from the town's centre. Strongly recommended.
"Did'nt realise cave dwelling coudl be so luxurious!"
11/17/14 YasminBhadha Mumbai (Bombay), India
Excellent boutique hotel with excellent staff. We stayed in 2 rooms, but the rooms were large enough to accommodate 4 of us. Good food - though vegetarian options are limited. Turkish bath, included in our package was a good experience. One drawback would be wifi connectivity was not available in the rooms. View from the terrace of the dining room of the surrounding caves and unique cappodocian landscape was amazing.
"Excellent way to sample cave dwelling"
11/08/14 Julian L Geneva, Switzerland
The hotel upgraded my booking to a suite with a large king size bed. The room was large, and on the top floor. The bed is comfortable, beddings are good quality, dressing gown and slippers are provided. Bathroom is on the small side but it is expected consider it is in a cave, and of course there is no lifts, so one does need to climb the stairs. The hotel décor is good, in line with good taste and local characteristic. Staff are courteous and sympathetic. Breakfast room is on the terrace, with a great view of the unique Goreme rock formation. There are 2 fairy chimneys in front of the hotel. Breakfast buffet has a good spread of choices, the only down side is there were some flies in the room, and the food were not all covered. This breakfast room also provides lunch for day tour groups. Location is excellent, walking down the short slop it is the town centre, lined with travel agencies, cafes and restaurants. I certainly will stay here again.
10/30/14 TammyToronto25 Toronto, Canada
We checked in with 3 people, so the receptionist added a sofa bed to our giant suite. It was very clean, the staff were very accommodating and the breakfast buffet was also good. The pool, sauna and Turkish bath (not the massage) were also included. The only drawback was that we couldn't get internet in our rooms for the 3 nights we were there, just in the lobby
"A Unique Experience"
10/26/14 Judy S Edmonton, Canada
The Goreme Kaya Hotel is, as the name suggests, a cave hotel. It is Nestled among the amazing landscape of sandstone caves. Each room is different but all are designed to emulate caves. They are roomy and appropriately furnished to make you feel comfortable but still in a cave. The dining room provides excellent Turkish cuisine. The view from the hotel is spectacular. This was indeed one of the most memorable hotel experiences I have had. I strongly recommend it to anyone traveling in this area.
"Decent but Internet not working for much of stay"
Overall the hotel was decent and the room was fine. The Internet did not function the day of arrival or for part of the next day. The breakfast in the restaurant was likely ok but just not my taste as many of the local options I don't find appealing. For the same reason the dinner buffet did not appeal to me for the most part except the lamb was good. It was reasonably priced. This was all booked a couple of days ahead so I was happy to have a place to stay.
"A unique experience"
09/16/14 SuanneK Toronto
We loved this hotel. The setting is almost surreally beautiful. The suite -- sitting room and sleeping area -- was lovely. The place is also comfortable and well run. The staff couldn't have been more helpful, even if some of our interests (birding, for instance) were clearly unfamiliar to them. The restaurant offered uninspired but well-prepared meals for exceptionally reasonable prices. For us, the constant stream of tour bus groups, largely Japanese, was actually a plus -- they made our own independent travel all the more appealing. If you go, do book a balloon trip. They're pricy and pick-up time is 4:30 a.m., but it's worth it. One warning: there is no elevator. We got lots of exercise just getting to our room.
"Wonderful views, great location, good service, spacious room, good AC"
09/11/14 travelplanner1000 Midwest
Stayed 3 nights in September 2014. PROS: - Excellent communication from the moment we made a reservation from the hotel's booking web page. We had several questions and requests. Each time, the manager or front desk person replied to us promptly and satisfactory. - Upon check-in, they upgraded us to a larger room which had a huge bathroom (good water pressure and temperature), a spacious bedroom with 2 beds (as we requested), an effective split AC unit (very nice to have, as it was in the 90sF with no wind, and most windows here do not have screens), plus a nice sized balcony which had wonderful views of the fairy chimney landscape. This hotel was honest and did charge us extra for the upgrade, unlike others reported in Tripadvisor Cappadocia forum. - The hotel staff were very helpful whenever we had questions about tours, things to do, restaurants, any local topics. They were also helpful when we had trouble communicating with the airport transfer drivers who were arranged by a tour company and did not speak English. - The hotel is located near the edge of Goreme tourist center but within easy walking distance to shops and restaurants. So it is very quiet. Best of all, the hotel is surrounded by wonderful views. Our room and the hotel restaurant even had a good view of Uchisar Castle. In the morning (between 6:00 - 7:30 am), we could see from our balcony some hot air balloons being launched, even though the best concentration of balloons is in the direction toward the town center. - The hotel offers sightseeing tours of their own vendor, but they are not pushy at all. We told them we already booked a tour with another company and they never bothered us. - This hotel has spa service and swimming pool (we did not use them), as well as a restaurant, souvenir shop (open only certain hours), and 24-hr snack/drink service in the lobby. There is a public use computer in the lobby area. To print an airline boarding pass, simply ask the front desk (the manager let us use their memory stick and print our boarding pass from his office printer). - Overall, we had a great stay and will use this hotel again on our next trip to Goreme. CONS: - The internet connection was poor in our room as well as in the hotel restaurant, perhaps due to the rooms made of stones and cave materials. We had good WiFi signals (3-5 bars) but it seems the connection from their WiFi to the internet had a trouble. This often suggests the equipment is old or inadequate to handle the traffic. Because the WiFi hubs are inexpensive these days, we hope the hotel install more new hubs. - This hotel gets many tour groups, just like many others in this region. Many of these groups are from the countries where people are not familiar with using the Western style "serving utensils" to get foods onto one's plate. Or sometimes, not enough serving utensils are provided and some guests misplace or take them with them. As a result, we often observed some of the group guests grabbing food by bare hands from the breakfast bar. On one occasion, we observed a restaurant staff putting his own hand into a bowl of walnut and sneaking them into his pocket, eating them when not busy. All of this is unsanitary and we lost appetite for certain food items. The hotel's restaurant staff should be better trained about good food safety and hygiene practice, reasons why, and assist the guests who are not using serving utensils.
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